Anywhere365 Contact Center & Dialogue Management for the Business Enterprise
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1 Anywhere365 Contact Center & Dialogue Management for the Business Enterprise ATTENDANT CONSOLE CONTACT CENTER CALL RECORDING
2 The Vision of Anywhere365 is to reduce unnecessary dialogues and make your organization more effective. Reduce unnecessary Dialogues... Leverage your Skype for Business 379+ happy customers in 35 countries More effective organization
3 Anywhere365 is trusted by 379 organizations in over 30 countries on each continent across all market segments. A small selection: Netherlands Belgium UK USA Sweden Ireland Canada New Zealand Austria France Spain Latvia Italy Australia Switzerland South Africa Germany Dubai Costa Rica Norway Poland 26 members of the Fortune Global 500 use Anywhere365 as their mission critical Dialogue Management Platform
4 Anywhere365 provides an advanced dialogue management platform for the business enterprise, leveraging the Skype for Business/Lync infrastructure. CONTACT CENTER ATTENDANT CONSOLE ENTERPRISE ROUTING PABX FEATURES PACK WEBCHAT & VIDEOCHAT GLOBAL SERVICE DESK
5 PLATFORM ELEMENTS One Platform Unlimited possibilities Designed for your organization Reception Attendant Contact Center Dialogue Intelligence Website Voice & Chat Integrations
6 RECEPTION ATTENDANT Transfer a Call Simply transfer a call by dragging it onto another contact. Calendar Easily view appointments of colleagues and give the caller better service. Insight Relevant call history provided as well as intuitive queue management capabilities. Contextual Contact options will automatically adapt to the context of the current dialogue. Meet our bright, smart and colorful Reception Attendant, for Skype for Business
7 EXTENSION WINDOW CRM AND BACK OFFICE INTEGRATION Timeline View the history between the customer and the UCC in the Timeline. Tabs Extent the Extension window further with custom tabs to match to your business. Cases Look up CRM cases directly from the Extension Window. Integrations It is possible to connect to any of your CRM and Back Office services. Significantly improve the service provided to a caller and the productivity of Agents
8 EXTENSION WINDOW Enrich and enable skype client with timeline & CRM data CONTACT OP TIONS ROUTING METH ODS SKYPE/LYNC STANDARD CRM DATA INTEGRATIONS ANYWHERE365 TIMELINE DA TA Last Agent Serial Skill Based Longest Idle Countdown Many more
9 Anywhere365 Real Time Wallboard
10 Anywhere365 Designed for fast adoption FAST DEPLOYMENT TIME Just a few hours needed to deploy Anywhere365. VIRTUALIZATION Hyper-V and VMWare are supported. REMOTE TRAINING Extended training is not needed. Anywhere365 provides an intuitive interface, getting users up and running quickly. INTEGRATION Seamless integration with CRM, Office365, Azure and many more (back) office systems. MULTI-DEVICE SUPPORT Anywhere365 integrates with all devices that use Lync and Skype for Business client software. GREAT LOOK AND FEEL Not only colorful, but also usability and accessibility friendly, designed from a user centered perspective. 100% SOFTWARE Anywhere365 Platform is 100% software based deployment on virtual servers and 100% native Lync/SfB. MULTIPLE SOLUTIONS AND POSIBILITIES On Premise, Hybrid or Cloud Solutions.
11 PLATFORM ELEMENTS
12 Contact Us Anywhere365 ROTTERDAM BRUSSELS LONDON - SEATTLE mattd@workstreampeople.com
13 2016 WORKSTREAMPEOPLE BV. All rights reserved. WORKSTREAMPEOPLE, ANYWHERE365, and other product names are or may be registered trademarks and/or trademarks in the Netherlands and/or other countries. This document contains confidential and proprietary information which may be legally privileged. It is intended only for the recipient. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and or publication of this material is strictly prohibited without the explicit written consent of WORKSTREAMPEOPLE. The information herein is for informational purposes only and represents the current view of WORKSTREAMPEOPLE as of the date of this presentation. Because WORKSTREAMPEOPLE must respond to changing market conditions, it should not be interpreted to be a commitment on the part of WORKSTREAMPEOPLE, and WORKSTREAMPEOPLE cannot guarantee the accuracy of any information provided after the date of this presentation. WORKSTREAMPEOPLE MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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