Fusion360: MobileConnect for iphone 04/18/2016 USER GUIDE

Transcription

1 Fusion360: MobileConnect for iphone 04/18/2016 USER GUIDE

2 Contents: About MobileConnect iphone Edition Configuring Make Phone Calls Handling Incoming Calls Presence and Instant Messaging Settings A Troubleshooting B Dials Plans C Glossary

3 ABOUT MOBILECONNECT IPHONE EDITION MobileConnect iphone Edition is a SIP-based phone for the Apple iphone and ipod touch. Use MobileConnect with the Wi-Fi connection on your iphone or ipod touch to make and receive calls without using mobile data. With iphone (but not with ipod touch), use the mobile data connection for phone calls when you re not in a Wi-Fi zone. STANDARD TELEPHONE FEATURES n Call display and Voic indicator n Speakerphone, Mute, and Hold n Call history list of received, missed, and dialed calls n Call transfer n Audio call record n Three-way audio conference n Audio codecs G.711, G.722, SILK, Opus, Speex-NB, and Speex-WB. Option to purchase G.729 and AMR-WB codecs. n Ringtones and contact avatars n DTMF support: enter the numbers to use with an auto attendant ADVANCED FEATURES n Video calls: Purchase separately as an In-app purchase n Presence and Messaging using the XMPP protocol and the SIP SIMPLE protocol. Purchase separately as an In-app purchase. n Secure call signaling (TLS) n Audio encryption (SRTP) n Quality of Service (QoS) n DNS SRV record lookups n Call quality statistics n Application diagnostics (logging and log files uploading) SUPPORTED ACCESSORIES n Headset with microphone (including Bluetooth ): MobileConnect iphone Edition uses the earpiece and microphone on the headset. n Headphones (no microphone): MobileConnect iphone Edition uses the earpiece on the headphone and the built-in microphone on the device. 3

4 CONFIGURING GETTING READY 1. Once you have installed MobileConnect iphone Edition, make sure you have set up Wi-Fi and mobile data correctly on your device: n Set up Wi-Fi: from your iphone home screen, tap Settings > Wi-Fi. Turn ON the Wi-Fi field. The panel will be populated with access points. Tap to choose an access point and wait for the item to show a checkmark (indicating that you re connected). n Set up mobile data (if applicable): from the iphone home screen, tap Settings (or Settings > Cellular on ios 7), and turn on the Cellular Data field. 2. Set up notifications to receive notification when MobileConnect is in the background: from the main iphone screen, tap Settings > Notifications Style. Tap MobileConnect and set up the following: n Allow Notifications: On to allow notifications from MobileConnect. n Show in Notification Center (if desired): ON to display MobileConnect notifications in the iphone s notification center. n Sounds: ON to enable the sound preferences you choose on MobileConnect. OFF to disable any sound for notifications while MobileConnect is in the background. n Badge App Icon: ON to display a number of notifications on the MobileConnect icon. n Show on Lock Screen: ON to receive notifications when the iphone is locked. n Alert Style: Choose how you want to be notified of incoming calls and messages when MobileConnect is in the background. Select None to receive no notification. 3. Obtain the following information from Fusion: n Your username, password, and domain. n Your auth name (authorization name), if used by your service provider. n Your voic number, if your service provider provides this service. 4. Tap the MobileConnect icon on the iphone. MobileConnect launches. 5. When prompted, give MobileConnect permissions to access your contacts and microphone on the iphone. Without the permissions, MobileConnect s Contacts tab will be empty and MobileConnect calls will have no audio. Account Status Status Means that... The account is connected to an XMPP server, and can be used to send and receive instant messages. The account is disabled. You can open the account and enable it; it then automatically connects. The account is enabled but it isn t connected. To connect, open the account and tap Connect. If you don t want to use an account, disable it rather than disconnecting. If you leave the account disconnected (instead of disabled) it automatically connects the next time you start MobileConnect. 4

5 WORK WITH CONTACTS MobileConnect uses contacts saved on your device. MobileConnect s contacts are continually synchronized with your native contacts. Adding, modifying or deleting a contact from one list updates the other list. On ios, set up multiple sources for contacts (for example, icloud, Exchange) and merge all into the native contact app. If you do this, you can also access all contacts on MobileConnect. Update Unified Contacts When multiple entries are merged as one entry on ios, modifying a contact within MobileConnect updates all the contact sources. For example, if you ve set up the contacts from icloud and Exchange and link the three entries as one entry on ios, you ll see one single contact on MobileConnect with unified information from the three sources. Editing this contact on MobileConnect also updates contacts on icloud and Exchange. Use the native Contacts app to update only one source, such as icloud. Favorites Choose a contact as your favorite for quick access to dial and send SMS. To add a favorite, tap Contacts > Favorites, then tap +. 5

6 MAKE PHONE CALLS START AND CLOSE MOBILECONNECT Start MobileConnect Start MobileConnect and the message Phone Ready appears. MobileConnect is ready. No Service means that the device doesn t have Wi-FI or mobile data network, or that MobileConnect isn t allowed to use data for SIP. Go to Settings > Preferences to allow MobileConnect to use data. No Registration means that the SIP account isn t registered/enabled. Go to Settings > Accounts and enable the account. This message appears if you didn t enable mobile data (3G/4G) and you don t have a Wi- Fi connection. Use of mobile data is optional. To turn it on, go to Settings > Preferences. Close MobileConnect 1. Press the Home button twice on the iphone. The list of active applications appears. 2. On ios 7, 8 or 9: Swipe up on the preview screen of MobileConnect. MobileConnect is removed from the list. 6

7 INTERACTION BETWEEN MOBILECONNECT AND NATIVE PHONE Placing Calls n You can place a MobileConnect call so long as you re not already on a native call or not already on two MobileConnect calls. n You can place a native call regardless of the state of MobileConnect. Incoming Calls n An incoming MobileConnect call rings on your phone unless you re on a native call or you re already on two MobileConnect calls. In both these cases, the new incoming call will go to MobileConnect voic instead. n Incoming native calls: Being on a MobileConnect call has no impact on your native phone: native calls will be received in the usual way. Therefore, you should be prepared to accept or decline a native call. Established Calls n If you already have an existing MobileConnect call and you receive an incoming native call, you won t be able to hear the other party on the existing MobileConnect call until you answer or decline the incoming native call. n If you accept an incoming native call, any live MobileConnect call goes on hold. You won t be able to take the MobileConnect call off hold until you end the native call. n You can have up to two MobileConnect calls established at the same time and switch between them. 7

8 MAKE A CALL Use the Dialpad Enter the phone number. Tap this area to bring up the keyboard. Clear the entire entry. Tap Backspace 8

9 FROM THE IPHONE CONTACT LIST Tap the Contacts tab at the bottom of the screen. Search for the contact and tap it. If phone numbers from your contact list need to be modified (for example, to remove extra characters such as +), you can set up a dial plan. Tap the desired phone number. A prompt appears for you to confirm the call. Or the call starts immediately. Tap call. 9

10 The Network Quality Issues Message This message appears if there s network congestion or a poor quality Wi-Fi signal. Try moving closer to your Wi-Fi access point. 10

11 PAUSE DIALING: DEAL WITH AN AUTO ATTENDANT If you know that your call will be answered by an auto attendant and you know what menu items you will choose, you can include those menu items (DTMF) in the phone number when you dial it. Guidelines n Before the first DTMF number, include at least one comma. n You can include other commas. Each comma causes MobileConnect to pause for one second before sending the next character. n At the end of the input, you must include a ; (semicolon). Example 1: To dial a number, add a 3-second delay and then press 44, enter this dialing string in the call entry field: ,,,44; Example 2: To dial a number, add a 6-second delay, then press 1 then 3 then 2, each with a two second delay: ,,,,,,1,,3,,2; This example dials the number ( ) then: n Pauses for 6 seconds. n Hit 1. n Pauses for 2 seconds. n Hit 3. n Pauses for 2 seconds. n Hit 2. 11

12 HANDLE INCOMING CALLS When MobileConnect is in the Foreground Tap Decline or Answer. When the Device is Locked Swipe right on the MobileConnect notification to unlock the screen and enter the device password. MobileConnect is brought into the foreground and the call is answered. 12

13 HANDLE ONE ESTABLISHED CALL Tap to show a keypad to enter numbers, for example, when choosing menu items such as enter 1 for Technical Support. Quick tap to turn on/off speakerphone. Long tap to choose other audio output options (if connected). Mute or umute the call. Hold or release hold. Add call: Make a second phone call. HANDLE A MOBILECONNECT CALL AND A NATIVE CALL Tap to return to the native call. When you have an active call, the existing MobileConnect call remains on hold.. 13

14 RECORD A CALL AND CALL RECORDING TONE A call recording tone or beep is presented when recording of a call is started and sent to the other party. n Muting a call doesn t silence the beep. n If a call is put on hold (either by yourself or the other party), recording is paused. The beep can be heard when recording resumes. n When you transfer a call, recording stops when redirecting to the other party. When recording restarts, the beep can be heard by the other party. Tap More, then tap Start Recording. Pause recording by stopping the recording then restarting. Both recording sessions are saved in one file. Recording indicator. Tap More, then tap Stop Recording. Recording also stops when you end the call. 14

15 Listen to the recording on the History screen. Recording indicator shows this call was recorded. Tap information icon. Tap to listen. Tap. You can also manage the recording in itunes. Select your device in itunes, click the Apps tab at the top of the screen, scroll down to file sharing, then click the MobileConnect icon in the Apps panel. The recordings appear in the MobileConnects Documents panel. 15

16 PLACE A SECOND MOBILECONNECT CALL Use the Dialpad Place the call on hold, if desired. Tap Add Call. Dial the number of the second person and tap Call. When the call connects, the first call is put on hold. You re now speaking to the second person. Tap Swap Call to switch to the other person. 16

17 FROM THE IPHONE CONTACT LIST Place the call on hold, if desired. Tap Add Call. Tap Contacts tab. Search for the contact and tap Call. When the call connects, the first call is put on hold. you re now speaking to the second person. Tap Swap Call to switch to the other person. 17

18 HANDLE TWO ESTABLISHED CALLS Handle Two MobileConnect Calls To switch to the other person, tap Swap Calls. Tapping more. 18

19 UNATTENDED (BLIND) TRANSFER Transfer the current MobileConnect call to a second person without first talking to that second person. USE THE DIALPAD Tap More. Tap Transfer. If necessary, tap Phone to display the Dialpad. Type the number to transfer to. Tap Xfer. 19

20 BY SELECTING A CONTACT Tap More. Tap Transfer. If necessary, tap Contacts. Search for and tap the contact and tap the phone number. Tap Transfer. After a few seconds, the transfer is completed. 20

21 ATTENDED TRANSFER You can speak to the second person first, then transfer the first caller to them. Establish two calls. When ready, tap Transfer to. The live call is transferred to the on-hold call. Tap More. Swap Calls displays when two calls are established. 21

22 CONFERENCE CALL When you have two MobileConnect calls established, you can merge the calls into a three-way conference call. Establish two calls. Tap Merge.If the Swap Calls button is displayed, two calls have been established. The two calls are merged into a conference call. If desired, you can split the conference back into two calls. Tapping End Call ends the conference and hangs up on both calls. Tap more. You can send a group SMS while on a conference call. 22

23 HANDLE VIDEO CALLS To use video on MobileConnect, purchase the Video Calls premium feature. Place a Video Call In the Contacts tab, tap a softphone number. Tap to stop sending your video. Tap to switch to the rear camera. Tap to mute your video call. Tap Video. MobileConnect starts sending your video once the other party accepts your video call. To hold, mute, or transfer, swipe right on the screen. ADD VIDEO DURING AN AUDIO CALL When you place a call using the dialpad, MobileConnect makes an audio call. Add video to the audio call. During a call, swipe left on the screen. Or tap more then Start Video. MobileConnect starts initializing video. You ll see the other party s video after they add video on their end. 23

24 RECEIVE A VIDEO CALL When the other party places a video call, you ll see their video on MobileConnect after you answer the call. n You can start sending your video, if desired, by tapping the Send icon. n If you don t want to receive the other party s video during a call, swipe right on the screen, and tap more > Remove Video. The call will be switched to an audio call. DURING A VIDEO CALL During a video call, you can: n Transfer a video call. The transferred call will be placed as an audio call, and then both parties can add video to the audio call. n Establish two video calls and merge them into an audio conference call (no video conference call supported yet). n Record only audio of video calls. n Mute a video call. 24

25 CALL HISTORY Tap the History icon at the bottom of the screen. Tap to filter, as desired. Missed calls Incoming calls The account used for the call. Outgoing calls Recorded call Clear the History To delete a single entry, swipe left on the information icon. The Delete button appears. To delete all entries or all missed entires, tap All or Missed. Tap the trash icon. Tap to confirm. 25

26 ACCESS VOIC If your VoIP service provider provides a voic service, incoming calls go to voic if: n MobileConnect isn t running n You already have two calls established. Voic indicator on the iphone home screen. Voic indicator on the MobileConnect screen. Tap the voic icon. The voic number appears in the entry field. Make your call. (If no number appears, set it up in settings.) 26

27 PRESENCE AND INSTANT MESSAGING With Presence and Instant Messaging, you can: n Share your online status (presence) and exchange instant messages with contacts who have a softphone number or an XMPP address. n Send an SMS from a SIP account to PSTN mobile phone numbers, if your VoIP service provider supports this feature. Presence and Instant Messaging is available as an In-app purchase. Emoticons/Emoji MobileConnect supports the ios Emoji keyboard. To add an emoticon in your message, add the Emoji keyboard on ios, then on MobileConnect, switch keyboards by tapping the globe icon on the keyboard. Add the Emoji keyboard on ios 1. Go to ios Settings > General > Keyboard. 2. Tap Keyboards, then Add New Keyboard. 3. Scroll down and tap Emoji. 27

28 SEND AN IM/REPLY TO AN IM You can send an instant message to your buddy who is online. If you haven t added buddies yet, add a buddy first. Tap Messaging tab for IM. Tap a conversation. Or tap to select a buddy. By Selecting a Contact Type a message.tap More, and then tap <next line>. Or tap More to choose the predefined messages. Tap to switch to Emoji keyboard for adding emoticons. Tap Send. You can also call if this person provides a phone number. (SIP is used to make calls.) Tap to insert a line break in a message (works as the Return key). Tap Contacts. XMPP account Tap Buddies and select a buddy. Tap to send an IM. Type a message. Tap Send. Reply to an IM You can reply to the IM without unlocking the phone. 28

29 WORK WITH MESSAGE HISTORY From the Message History, you can: n Call the person by tapping More > Call n Re-send the message n Copy, delete, or forward the message If there s an error in sending a message, a red icon appears beside the message. Tap the red icon to resend the message. Tap again to resend the message. Long-top on a message to display a pop-up menu. 29

30 RECEIVE AN IM An alert comes up when you receive an IM. Tap. When MobileConnect is in the background. To hide the actual message on alert/banner, turn on Private When Locked under Preferences. A new message appears. Tap to see the message. 30

31 START AN XMPP GROUP CHAT You can host a group chat using your XMPP account on MobileConnect when the following requirements are met: n Your XMPP server must support Multi User Chat extension, as defined in XEP n All the clients must support XEP For example, users with the previous version of MobileConnect can t join a group chat. n All users must connect to the same XMPP server, and their XMPP accounts must have the same domain. How XMPP Group Chat Works In a group chat, multiple participants, a host and selected buddies, can share messages. The host starts the group chat and sends an invitation message to all the selected buddies. Buddies join the chat automatically or after accepting the invitation, depending on the client they re using. A buddy who is offline or declines the invitation won t be placed into the group chat. Once a group chat becomes available, the chat remains active until everyone leaves the chat. Participants can leave the group chat and return, if the chat is still active. For undelivered messages, MobileConnect downloads the messages from the XMPP server and displays them in the chat history, which are saved locally on MobileConnect. Participants can view the history even when the XMPP account is unregistered. Tap the Messages tab. Tap a conversation to send messages and see chat history. Names of current participants. Tap Details and then their name to view the contact detail. Your messages appear on the right. Copy a message to the device s clipboard by longtapping on a message. The green chat icon indicates the group chat session is active. If a session appears with No Participants and a green icon, that means you re the last person in the chat; the session will be closed when you leave. 31

32 Start a Group Chat Invite up to 10 XMPP buddies for a maximum of 11 people in a group chat. n Buddies must be online (registered to the XMPP server). If their accounts are unregistered, they won t receive your invitation and can t join the group chat. n Once a group chat is held with participants, you can t add more buddies or remove some of the participants. Tap IM/Messages, then IM. Tap the icon to select a buddy. Tap + to add more buddies. A long-tap on a buddy allows you to remove the person. You can t remove anyone once you send the invitation message. You ll see this message. 32

33 Join a Group Chat When you re invited to a group chat, the invitation message comes to your XMPP account as a regular message. You re automatically placed into the group chat once you receive the message. Leave a Group Chat Unregistering your XMPP account lets you leave all the active group chats. Deleting a group chat on the IM/Messages tab also lets you leave the chat. You won t be able to come back to the chat or view the chat history. 33

34 VIEW OTHERS STATUS (ADD A BUDDY) To view someone s online status, you need to add this person as a buddy. A buddy must have an XMPP address or a softphone number. An XMPP address and a softphone number are typically a username. For XMPP accounts, your buddies are stored in an XMPP server, not in your local iphone contacts. The name and presence of your buddies appear in your Buddies list (not in All Contacts) when your XMPP account is connected. For SIP accounts, your buddies are stored in your local iphone contacts. XMPP Accounts Make sure your XMPP account is ON (connected to an XMPP server). When you add a buddy, MobileConntact sends a buddy request to the buddy. n When your buddy request is accepted, you ll see your buddy s status. n If your buddy request is declined, the person remains in your Buddies list with Blocked status. You can re-send a buddy request by tapping Unblock Buddy on the buddy profile screen. Tap. Tap Buddies than tap +. Enter a username, tap Done. Your buddy appears in the Buddies list. 34

35 Add a New Contact as a Buddy Tap. Tap Buddies, then tap +. Enter a name and number. When done, the person appears in your Contacts and Buddies lists. 35

36 SET YOUR OWN STATUS When you start MobileConnect, your online status is Available. When you make or receive a phone call, MobileConnect updates your status to On The Phone (if your online status is Available and no custom status note is specified). You can change your status from Available to Busy or Away. When you change your status from Available or specify a custom status note, your status remain as specified until you update it yourself. Tap. Your current status. Tap to change. Your contacts will see your status and custom note. Tap a status. Write a note to publish if you want. 36

37 Presence Status Means that... Available: People can call you and send you an IM. If no custom status note is specified, MobileConnect automatically switches Available to On The Phone when you make or receive calls. Away: People can call you and send you an IM. Busy: People can call you and send you an IM. On the Phone: When you make or receive phone calls, MobileConnect automatically updates your status to On The Phone if your status is Available and no custom note is specified. When your call finishes, your status goes back to Available. While you re on the phone, you can still send and receive IMs. Do Not Disturb: No one can call you; the call fails and your call history shows a missed call. Your buddies can send you IM; an alert comes up on the IM tab without any sound. Appear Offline: You can see your buddies presence, but your buddies see you as offline. You ll receive phone calls and IMs if your buddies do contact you; they are unlikely to do so because your buddies can t tell the difference between Appear Offline and you really being offline. 37

38 SETTINGS This section describes the settings that appear in: n Accounts n SIP Accounts n Account Specific Features n Account Advanced n XMPP Accounts n Account Specific Features n Account Advanced n Preferences n Advanced Settings n Premium Features n Share 38

39 INTRODUCED IN 3.4 n 720p HD video support for VP8 Codec on ipad. n HD video ( p resolution) is available for VP8 on: n iphone 5 or newer devices n ipad (3rd generation) or newer devices. (VGA and HD video aren t supported on older devices such as the iphone 4S, ipad 2, and ipad Mini 1G.) Change the video quality settings in Settings > Preferences >Video Calls> Video Quality Setting. n Video calls - up to VGA resolution, using H.264 and VP8 video codecs. n New Mute control on video screen (MobileConnect iphone Edition only) n SRTP Call Encryption in SIP Accounts >Account Advanced> Encrypt Audio is now Always and Never. n Adaptive Codec Bitrate currently supported only on OPUS codec. n ilbc is no longer supported. Speex - NB and Speex - WB codecs are now supported. n Multiple account support for up to 25 accounts on any SIP-compliant server. 39

40 New in Account Advanced (SIP) This table highlights some of the new settings in Account Advanced (SIP). Account Advanced Strategy Options Strategy Options Strategy Options SIP Network Traversal RPort WiFi RPort Mobile Outbound WiFi Outbound Mobile Media Network Traversal Use ICE WiFi Use ICE Mobile Use TURN WiFi Use TURN Mobile Custom DNS Servers DNS Servers Custom Name Server 40

41 New in Advanced Settings This table highlights some of the new changes in Advanced Settings. Advanced Settings Media Options Adaptive Codec Bitrate SIP Port Range SIP Port Start SIP Port End RTP Port Range Audio RTP Port Audio Start RTP Port Audio End RTP Port Range Video RTP Port Video Start RTP Port Audio End Audio Codecs Selection Mobile Audio Codecs Speex- NB Speex - WB Video Audio Codecs Speex- NB Speex - WB Video Codecs Selection Video Codecs H264 VP8 41

42 CHANGES TO EXISTING SETTINGS IN MOBILECONNECT 3.4 n Removed the Text Size option from Instant Messaging preferences. n Removed the in-call view for active codecs - see Call Statistics. n Removed Global IP settings; replaced with the new per-account NAT settings. n Removed Connection Reuse. n Call Statistics view updated to reflect the options in use on the active call or the last call. n Video codecs change: no distinction between Wi-Fi and Cell. n Handle auto answer has been removed. Changed in Account Advanced (SIP) This table highlights some of the settings removed in Account Advanced (SIP). Account Advanced Media Network Traversal Use ICE Wi-Fi Use ICE Mobile SIP Network Traversal Global IP Wi-Fi Global IP Mobile SIP Miscellaneous Single Register Connection Reuse 42

43 Changed in Advanced Settings This table highlights some of the settings removed in Advanced Settings. Advanced Settings DNS SRV DNS Servers Media Options Codecs Variable Bitrate RTP Port Start Audio Codecs Selection Mobile Audio Codecs ilbc WiFi Audio Codecs ilbc 43

44 ACCOUNTS All the fields on this screen must be supplied by Fusion. SIP Accounts To change these fields on an existing account, unregister the account first or turn Enabled OFF for the account. Top Half of Screen. Bottom Half of Screen. Field Accout Name Enabled Description Change the name as desired. For example, business account Typically ON to use the account for calls. USER DETAILS Display as Username Password Domain VM Number Your name. This is your Caller ID, if supported. Typically the account number for the account. Provided by Fusion. Don t enter a domain name here. Provided by Fusion. Provided by Fusion. Dial Plan Optional. See page 62. Accout Specific Features See page 45. Account Advanced See page 47. Dial VM number to connect to voic and check messages. Provided by Fusion. If there s a number in this field, tap the VM icon on the keypad to display the voic number. 44

45 Account Specific Features Top Half of Screen. Field Description MOBILE DATA NETWORK Disable Mobile Data Disable VoIP Calls If you have multiple accounts and wish to use mobile data only on some of the accounts, turn this setting ON for the account that you don t want to use data. This setting appears only when Use When Available is enabled under Preferences. n ON: No mobile data is used. This account doesn t register with the SIP service when MobileConnect is in the mobile network. You won t receive any messages or notifications on this SIP account when Wi-Fi isn t available, and you won t be able to place or receive calls without Wi- Fi. n OFF: MobileConnect attempts to connect to SIP service using mobile data. If you have multiple SIP accounts and want to allow VoIP Calls over the mobile network only on some of the accounts, turn this setting ON for the account you don t want to allow VoIP calls. This setting appears only when Allow VoIP calls is enabled under Preferences and Disable Mobile Data is OFF. (Allow MobileConnect to use mobile data in order to place/receive VoIP calls).. n ON: No VoIP calls will be made on this SIP account when Wi-Fi isn t available. n OFF: VoIP calls will be made on this SIP account. 45

46 Field Description VIDEO CALLS Enable Video Always Offer Video Auto Send Video Auto Speaker On ON: Make video calls on this SIP account. Purchase Video Calls and enable video on Preferences. ON: Always dial a number with video offer. Whether you use the keypad, the Contacts tab, or the History tab, all the outgoing calls will offer video to the other party. The default is Off. n ON: MobileConnect automatically starts sending video when you receive video calls. n OFF: video doesn t start until you tap Send on the video screen. The default is OFF. Usually ON. This setting applies to iphone only. While headsets/bluetooth are connected to MobileConnect, the sound always comes from headsets/bluetooth regardless of this setting. This setting could solve a problem that audio calls are treated as video calls (thus the speaker comes on automatically). Turning this setting off allows you to hear the sound from the earpiece. IM AND PRESENCE Enable IM & Presence Presence Agent Publish Refresh Subscribe Refresh n ON: Share your online status with and send instant messages to your buddies. Purchase Presence and Messaging from the App Store to use this feature. n ON: Only if your VoIP service provider supports this service for SIP SIMPLE. Interval for publishing your status over SIP SIMPLE. Minimum 30 seconds; default 900 seconds. Interval for subscribing your buddy s status over SIP SIMPLE. Minimum 30 seconds; default 900 seconds. SMS MESSAGING Enable SMS Split Long Messages n ON: Send an SMS to PSTN cell phone numbers by using the SIP SIMPLE protocol. Turn ON if your VoIP service provider supports this feature. Purchase Presence and Messaging to use this feature. This setting controls how a long SMS is split - either the client side or the server side. You can type long messages on MobileConnect regardless of this setting. Turn this ON if your SIP server doesn t accept/split long SMS. n ON: MobileConnect splits a long message to multiple SMS (140 characters per one SMS), and sends them to the SIP server. n OFF (default on the server side): MobileConnect sends a long message to the server and lets the server split it into multiple SMS. 46

47 Account Advanced (SIP) Top of Screen. Middle of Screen. Bottom of the Screen. Field Description ACCOUNT ADDITIONAL Out. Proxy Auth Name Enter the domain name or the IP address obtained from Fusion. If required, Fusion will provide Auth Name. DTMF TYPE Send DTMF using The method used for sending DTMF. For example, when you re dealing with an auto attendant, such as press 1 for customer service. Choose a method specified by your VoIP service provider: n RFC 2833 n SIP Info n Inband DTMF If MobileConnect recognizes that RFC 2833 or SIP Info fails, it sends Inband DTMF instead. 47

48 Field Description CALL DIALING Use Tel URI Change this value only if advised by Fusion. n ON: Prefix SIP URIs with tel:// n OFF (default): Prefix SIP URIs with sip:// TRANSPORT AND SECURITY SIP Transport Encrypt Audio Tap to display the choices. Contact Fusion to identify the types of transport that are supported. n Automatic n UDP and TCP don t support signal encryption. n TLS supports signal encryption. If TLS is selected, a given call is encrypted if the other person also uses TLS. You may also need to install a certificate on your iphone; contact Fusion for more details. Encrypt a phone call at the media (audio) level: n Never: Audio isn t encrypted. n Always: Audio is always encrypted. The call fails if the other person can t accept encrypted calls. SIP REGISTRATION Incoming Calls Wi-Fi Refresh Interval Mobile Refresh Interval n ON: Receive calls on MobileConnect. n OFF: You won t be able to receive calls using MobileConnect. The timer interval between MobileConnect s attempts to register in order to refresh the account registration. This value is placed in the Expires header field of the SIP REGISTER message. Change this value only if advised to do so by your VoIP service provider. This setting has the same function as Wi-Fi Refresh Interval, but applies to registrations made over the mobile data network. KEEP ALIVE Wi-Fi Interval Mobile Interval A keep alive message is a mechanism for maintaining a pinhole through your firewall so that the account registration is maintained. The interval specifies how often the message is sent (in seconds). If you re experiencing problems, (for example, accounts become unregistered when using a Wi-Fi connection), try setting this interval to a lower number such as 20 seconds. Same as the setting above, except the interval applies to registrations made over the mobile data network, which can be made on an iphone (but not an ipod) when you re not in a Wi-Fi zone. TLS CERT MANAGEMENT 48

49 Field Verify TLS Cert Description n ON: (default) MobileConnect attempts to verify the certificate, sent by the SIP server and XMPP server, to see if it s trusted. It depends on how your service provider handles TLS certificates whether you need to take an extra step to make this work. If the certificate has been trusted by well-known certificate authorities (such as VeriSign), you don t need to take further action. If the certificate is a self-signed certificate, you need to install a corresponding CA certificate on the device in advance, so MobileConnect can verify a cert (received from the SIP server) against the CA certificate. Contact your VoIP provider to get the corresponding CA certificate. n OFF: MobileConnect accepts the certificate without attempting to verify it. CUSTOM DNS SERVERS DNS Servers n ON: Use custom DNS servers. Displays Custom Name Server. n OFF: Do not use custom DNS servers. SIP MISCELLANEOUS Show Miscellaneous Enable PRACK Passive Session Timer Enable IMS Displays miscellaneous settings. n ON: MobileConnect advertises that it supports 100rel and allows PRACK, as defined in RFC The outgoing INVITE message will have 100rel in the Supported header and PRACK in the Allow header. n OFF: (default) This applies to UDP-based accounts. Controls the use of session timers on SIP accounts. The session timer is used to determine if the call is still active. n ON (default): MobileConnect won t use session timers in any session, except if it s explicitly required by the remote party. n OFF: MobileConnect uses session timers in all sessions whenever the remote party supports and uses it. Only choose OFF if advised by your VoIP service provider. n ON: MobileConnect supports the IP Multimedia System. Subject to the VoIP service provider. Only choose ON if advised by your VoIP service provider. When ON, MobileConnect: populates authorization header upon every SIP request immediately, instead of after a challenge uses the SIP account domain for authorization realm n OFF: Default 49

50 XMPP ACCOUNTS To change these fields on an existing account, first disconnect the account or turn Enabled OFF. Field Description Accout Name Change the name as desired. Enabled Typically ON to use the account for messages and presence. Username The XMPP user ID. Password Password for the XMPP user ID. Domain Domain of the XMPP service. Accout Specific Features See page 51. Account Advanced See page

51 ACCOUNT SPECIFIC FEATURES (XMPP) Field Disable Mobile Data Description If you have multiple accounts and wish to use mobile data on only some of the accounts, turn this setting ON for the account you don t want to use data. This setting appears only when Use When Available is enabled under Preferences. n ON: Mobile data isn t used; you won t receive any messages or notifications on this XMPP account when Wi-Fi isn t available. n OFF: Mobile data is used for this XMPP account when Wi-Fi isn t available. 51

52 ACCOUNT ADVANCED (XMPP) 52

53 PREFERENCES Top of the Screen. Middle of the Screen. Middle of the Screen. Bottom of the Screen. 53

54 Field Description MOBILE DATA NETWORK Use When Available Allow VoIP Calls Appears only on iphone. n ON: When a Wi-Fi connection isn t available, MobileConnect attempts to connect to SIP/XMPP services using the mobile data network. Data charges with your mobile carrier may apply. You ll receive messages and voice mail notifications when MobileConnect is in the mobile data network. Choose to allow/disallow VoIP calls using a separate setting Allow VoIP Calls. n OFF: When a Wi-Fi connection isn t available, SIP and XMPP services are unregistered; you won t receive any messages or notifications. If Allow VoIP Calls is OFF; you won t be able to place or receive calls. Appears only on iphone. Use When Available must be ON to use this setting. n ON: When a Wi-Fi connection isn t available, MobileConnect attempts to place calls using the mobile data channel. Data charges with your mobile carrier apply. If you turn this setting ON, Fusion recommends purchasing the G.729 codec (page??), for better audio quality on mobile data calls (3G/4G/LTE). n OFF: When a Wi-Fi connection isn t available, you won t be able to place or receive calls. GENERAL Run In Background CUSTOM COLORS Select Your Colors INCOMING CALL Play Ringtone Vibrate Alert Answer Alert Missed Allow Answer on Lockscreen n ON: If you re using UDP for transport (page??). Receive calls when MobileConnect is running in background. Turning this setting ON decreases your battery life. n OFF: If you re using TCP or TLS for transport. If OFF, you won t be able to receive calls if you re using UDP. Change the color for various parts of the screen and tap Apply Colors. Tap Reset Colors to easily return to the default settings. ON: Hear the ringtone. ON: Vibrates when you receive a call. Controls the behavior of the incoming VoIP call prompt (when MobileConnect s in the background): n ON: Answer the incoming call immediately. n OFF: View the incoming call screen; answer or decline the call. Controls the behavior of the missed call prompt (when you receive a call when MobileConnect s in the background): n ON: A Missed Call alert appears on the native iphone screen. n OFF: No alert appears. Answer an incoming call even when the screen is locked. n ON: Enable Allow Answer on Lockscreen. n OFF: (default) Disable Allow Answer on Lockscreen. 54

55 Field Ringtone OUTGOING CALL Default Account for History Description The ringtone for incoming calls. Changes MobileConnect s dialing behavior on call history when multiple SIP accounts are configured in MobileConnect. n ON: MobileConnect dials using the default/primary account. A useful option when you wish to use only one account for all outgoing calls. n OFF (default): MobileConnect dials using the account that received the call. CALL IN PROGRESS Background Image Contact Image Auto Record Calls Mobile Call Intercept Play Music On Hold PHONE NUMBER Single Touch to Call The background image that appears when you re on a call. Swipe the image to delete. n Whether to display a photo of your contact during a call with this person. When saving an image on the Contact tab, make sure your contact images are smaller in size so they display faster.don t show: No image of your contact will appear during a call. n Full Screen: Displays a photo of your contact in full screen when you re on a call with this person. Small Avatar: Displays a small photo of your contact next to their name during a call. n ON: Automatically record all calls made with MobileConnect. n OFF: MobileConnect records a call only if you tap Start Recording during a call. When you receive a mobile call while already in a VoIP call, the incoming mobile call puts the VoIP call on hold. You won t be able to speak to the person in the VoIP call until you answer or decline the incoming call. MobileConnect can play feedback to the person who is put on hold without any notice. n Silence: MobileConnect plays nothing. n Tones: MobileConnect plays beeps every 5 seconds to the person on hold. n Announcement: MobileConnect plays an audio message to the person on hold in English, Your call has been interrupted by an incoming mobile call. Please wait for the other party to return. n ON: Play classical music to party on hold. All the participants will hear music if it s a conference call. n OFF: Default. This setting controls music played locally by MobileConnect; it doesn t control the server side if Fusion has ability to play music on the server side. n ON: When making a call from Contacts or History, the call is placed when you tap a phone number. If SMS and/or video is enabled, you ll see a prompt to choose an option. n OFF: When you tap the phone number, a prompt appears. Tap the prompt to place the call. 55

56 Field Show URI Domain Description n ON: The phone number displayed for an incoming, outgoing, or established call includes the domain name (for example, 1234@fusionconnect.com). n OFF (default): The domain name isn t included in the display. CLIENT-SIDE CALL FORWARDING Forward Calls To Number MESSAGING Enable IM & Presence Enable SMS Alert Sound Alert Vibration Private When Locked Alert Text Tone VIDEO CALLS Enable Video Send Landscape ON: Send all incoming calls to a specific number. If MobileConnect is enabled, registered and Run In Background (above) is ON, incoming calls are forwarded to this phone number. The number to forward calls to when Forward Calls is ON. Messaging section appears once you ve purchased Presence and Messaging feature. n ON: Allow MobileConnect to be used for sending instant messages and sharing online status with your buddies. To use this service, enable the feature on the Account screen. n OFF: All the SIP and XMPP accounts on MobileConnect won t be used for presence and messaging. n ON: Allow MobileConnect to be used for sending SMS. To use this feature, enable SMS on your SIP account. n OFF (default): All the SIP accounts on MobileConnect won t be used for sending SMS. ON: Play a ringtone when you receive a new message. ON: to vibrate when you receive a new message. n ON: Hide the actual content of an incoming message on the Lock screen and the notification center. n OFF: Default The ringtone for incoming messages. ON: Make video calls on MobileConnect. Appears only after the Video Calls feature is purchased. n ON: Your video is sent in the landscape orientation. This is a compatibility mode for older devices that can t render video in the portrait orientation. Use as an exception. n OFF: Default 56

57 Field Video Quality Description n Automatic: (Recommended): MobileConnect selects the best quality to use in a given situation. n Lower (QCIF): Uses 176 horizontal pixels and 144 vertical lines. Quarter Common Intermediate Format transfers one fourth the amount of data and consumes less memory than CIF (Common Intermediate Format). n Higher (CIF): Uses 352 horizontal pixels and 288 vertical lines. n High (VGA)* n HD (720p VP8 only)* *VGA and HD video aren t supported on iphone 4S, ipad 2, and ipad Mini 1G. 57

58 ADVANCED SETTINGS Top of Screen. Bottom of Screen. NOTE: If you make changes to the fields identified by a restart MobileConnect., you must tap the Apply Changes button at the bottom of the screen or Field Description VPN SUPPORT Use VPN If Active Voice Activity Detection Noise Reduction Quality of Service (Qos) n ON: Force MobileConnect to select the VPN network interface, if you re using MobileConnect with a VPN connection to your network). n OFF: (default) If you re not using a VPN. n ON: Audio isn t transmitted when there is no one talking. Turning this feature ON may reduce bandwidth usage. n OFF (default): Audio is transmitted when there is no one talking. n ON: MobileConnect attempts to reduce background noise on audio you re transmitting/receiving. n OFF: Default. n ON: If desired, ask your VoIP service provider if QoS is supported. QoS can allow your phone calls to be given a higher priority on the network. n OFF: Default. 58

59 Field SIP Port Range RTP Port Range Audio RTP Port Range Video Description Set a SIP Port Start and SIP Port End for SIP signaling. The value 0 implies default/ automatic. The appropriate setting depends on your device setup. If your device is behind a restrictive firewall that only allows specific port ranges to be used, enter the SIP Port Start and SIP Port End to use for your SIP account. Note: Also open those ports on your firewall. Refer to the applicable firewall documentation. Set an RTP Port Start and RTP Port End for RTP audio. The value 0 implies default/ automatic. The appropriate setting depends on your device setup. If your device is behind a restrictive firewall that only allows specific port ranges to be used, enter the range of ports to use for your RTP account. Note: Also open those ports on your firewall. Refer to the applicable firewall documentation. Set an RTP Port Start and RTP Port End for RTP video. The value 0 implies default/ automatic. The appropriate setting depends on your device setup. If your device is behind a restrictive firewall that only allows specific port ranges to be used, enter the range of ports to use for your RTP account. Note: Also open those ports on your firewall. Refer to the applicable firewall documentation. AUDIO CODECS SELECTION Mobile Audio Codecs Wi-Fi Audio Codecs VIDEO CODECS SELECTION Video Codecs TLS CERT MANAGEMENT Verify HTTPS TLS Cert Tap to display more information about these two fields. Tap to display more information about these two fields. n H264 n VP8 Appears after the Video Calls premium feature is purchased. Applies only if you use TLS as the transport. n ON (default): MobileConnect attempts to verify one or more of the certificates, sent by the SIP server or XMPP server, to see if it s trusted. If the certificate is trusted by a wellknown certificate authority such as VeriSign, you don t need further action. If the certificate is a self-signed certificate, you need to install a corresponding CA certificate on your device. Contact your VoIP service provider to get a corresponding CA certificate, and use the iphone Configuration Utility to install it to your device. The CA cert should appear under ios Settings > General > Profiles. Downloading the CA cert via Safari doesn t install it properly. n OFF: MobileConnect accepts the certificate without attempting to verify it. ACCOUNT REGISTRATION ISSUES Alert In Background SIP MISCELLANEOUS n ON: MobileConnect sends notifications when an account fails to register. MobileConnect also notifies the user after the account is successfully re-registered. Make sure that MobileConnect notifications are enabled under ios Settings > Notifications. n OFF (default): MobileConnect doesn t send notifications regarding account registration errors. 59

60 Field Show Miscellaneous Encode # in URI APPLICATION LOGGING Verbose Logging Send Log Call Statistics Description ON: Displays miscellaneous settings. n ON (default): MobileConnect escapes a hash character (#) used in the user part of SIP URI, as required by RFC n OFF: MobileConnect doesn t escape a hash character and sends it as is. Turn this setting OFF if you re having trouble making outgoing calls to a number with a hash character. OFF: Unless Technical Support instructs you to turn it ON to troubleshoot a problem you re having on your device. Tap to upload the current log to Technical Support. Shows detailed information about the current/last call, such as the number of packets lost. The statistics information refreshes every second for an ongoing call. n Tap the Refresh button to stop auto refresh and present a snapshot of the most current statistics. n To enable auto refresh again, either long-tap the Refresh button, or leave the statistics page and come back again. 60

61 A TROUBLESHOOTING Using MobileConnect Diagnostics If you have a problem with MobileConnect, Technical Support may ask you to turn diagnostics on to capture information. 1. Go to Settings > Advanced Settings > Application Logging > Verbose Logging. If Verbose Logging is OFF, turn it to ON and tap Apply Changes. 2. Reproduce the problem. When done, go to Settings > Advanced Settings again. Tap Send Log. A prompt appears. Tap Yes. The log file is sent to Technical Support. Tap OK. 3. The description of the problem could include the following: n What you were doing when the problem occurred. n Your Apple device and model. n Any recent changes you have made to your setup of MobileConnect. n Whether you re in your home Wi-Fi zone (your normal Wi-Fi zone) or a different Wi-Fi zone. n Whether you normally have mobile data (3G/4G/LTE) enabled on your device and in MobileConnect. 4. When done, turn off Verbose Logging. Tap Apply Changes. For More Information and Technical Support Please visit our Technical Support at 61

62 B DIAL PLANS Create a dial plan to modify a phone number used in a phone call (the input ), to ensure the call is placed successfully. For example, you could create a dial plan to change any number that starts with to 613. Set Up a Dial Plan Create as many dial plans for an account as you need. A dial plan belongs only to one account. MobileConnect goes through the dial plans in the order in which they appear on the screen. Drag the dial plans to change their order. Go to Settings > Accounts > tap the account. Scroll down to Dial Plan (Number Prefixes). Tap +. Complete the fields as required. Tap Save. The dial plan is added to the list. Design the Dial Plan A dial plan has two parts: n A pattern that the phone number (the input) must match. n The modification to make if the input matches that pattern: n removing a prefix n adding a prefix, or n removing one prefix and adding another one. Subsequence substitution is also supported. 62

63 Example 1 Match number: +1613x. Remove Prefix: Add Prefix: 9 If the input starts with +1613, then remove the then add 9 and dial the number. So is dialed as Example 2 Match number: [2-9]xxxxxxxxx Add Prefix: 1 If the input is a 10-digit number starting with a number other than 1, then add 1 and dial the number. So is dialed as The Pattern The pattern can be made up of any combination of the following: Element Description 0 to 9 Any digit. x A single wildcard. * # + These symbols. [ ]. A collection that can include a range. For example [6-9] means Or [136-9] means Repeat the last element 0 or more times. For example, with the pattern 12. the following input will match: 1 (The 2 is repeated zero times) and so on The Modification The modification can add or remove characters, and can be made up of digits, wildcards, or symbols. Advanced Dial Plan: Subsequence Substitution The match pattern can include a sequence of numbers to match and another sequence to substitute for the match. This feature is useful if you want to convert a sequence within the input, not just add or remove a prefix. The syntax is: <input sequence : substitute sequence> For example: <604:250> means change the sequence 604 to 250. The sequence substitution element can be combined with any other elements in the match pattern. For example: +x.<604:250>x. would change match and and in both cases change the 604 to

64 Test the Dial Plan After the dial plan is applied, you can see the actual number MobileConnect dials to verify the dial plan has been configured correctly. 1. Configure a dial plan and save it. 2. Tap on Test Account Dial Plans. 3. In Number to Test, Type a number. 4. In the Resulting Number to Dial, MobileConnect displays the number that will be dialed. Configure a dial plan and tap Save. Open the dial plan again. Tap Test Account Dials Plans. Type a number. MobileConnect applies the dial plan to the number you entered, and displays the actual number that will be dialed. 64