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1 ADV1583BE Delivering Skype for Business with VMware Horizon: All You Need to Know Tony Huynh Hilko Lantinga Howard Bliss VMworld 2017 Content: Not for publication #VMworld #ADV1583BE

2 Disclaimer This presentation may contain product features that are currently under development. This overview of new technology represents no commitment from VMware to deliver these features in any generally available product. Features are subject to change, and must not be included in contracts, purchase orders, or sales agreements of any kind. Technical feasibility and market demand will affect final delivery. Pricing and packaging for any new technologies or features discussed or presented have not been determined.

3 Agenda 1 Introduction 2 Delivery options for Skype For Business 3 VMware Horizon Virtualization Pack for Skype for Business 4 System Requirements, Recommendations & Considerations 5 Wrap Up 3

4 Introduction

5 How VMware Makes Skype for Business Better USABILITY OS Choice HW Choice Performance Easy Restore Aligning with existing customer plans for Task workers COMPLIANCE Vertical Industries such as FinServ, HealthCare, Gov, and others Per Country Regulatory Requirements 100% Desktop Mgmt SECURITY Lost Device security Data Behind Firewall Secure Environments Virus proofing your business

6 Collaborate Effectively with Skype for Business Desktops Apps Windows Linux 6

Bandwidth Explosion Non optimal delivery of media overloads network Media Hairpinning All audio/video is

7 Key Challenges of Delivering Real-Time Audio/Video Within Virtual Desktops Scalability All media is host-side rendered within virtual desktops. This presents challenges with scalability. Bandwidth Explosion Non optimal delivery of media overloads network Media Hairpinning All audio/video is hair pinned through virtual infrastructure Network QoS Audio/Video sent within display protocol can t be prioritized higher 7

8 CONFIDENTIAL Skype for Business inside VDI (Media Hairpinning) Client Machine Horizon Client Client Machine Horizon Client A/V A/V Blast Audio / Video Virtual Machine 1 Lync / Skype Client Virtual Machine 2 Lync / Skype Client Skype for Business Server Blast 8

9 CONFIDENTIAL Skype for Business inside VDI (Bandwidth Explosion) Client Machine Horizon Client Client Machine Horizon Client (1 15 Mbps) USB Redirection (60Mbps) RTAV (600 kbps) Audio / Video Virtual Machine 1 Lync / Skype Client Virtual Machine 2 Lync / Skype Client Skype for Business Server Blast 9

10 Delivery Options for Skype For Business VMworld 2017 Content: Not for publication

applications that DO NOT have optimized media plugins RTAV provides generic media

11 Real-Time Audio-Video (RTAV) for Microphone and Webcam Redirection Generic media redirection of audio and video from microphones and webcams Targeted for support applications that DO NOT have optimized media plugins RTAV provides generic media support, but is NOT OPTIMIZED Theora Codec Client A V A V Virtual Desktop Skype Speex Codec 11

Microsoft Lync VDI Plugin Supported with VMware

make audio and video calls within VDI desktop

infrastructure and network Supported with Windows

B) A / V Media Lync 2013 Plug-in (User A)

Not for publication IM,P,Data Collab Lync 2013

12 Microsoft Lync VDI Plugin Supported with VMware View desktops in 2013 Provides the ability to make audio and video calls within VDI desktop without negatively impacting virtual infrastructure and network Supported with Windows clients only VMworld 2017 Lync 2013 Client (User B) A / V Media Lync 2013 Plug-in (User A) Signaling for all modes Lync Server 2013 Content: Not for publication IM,P,Data Collab Lync 2013 Client (User A) View Client PCoIP / Blast View Agent Windows client vsphere 12

13 VMware Horizon Virtualization Pack for Skype for Business As part of the Horizon 7.2 release, Horizon Virtualization Pack for Skype for Business will be released for Windows clients. This solution enables customers to use Skype for Business within Horizon desktops to make optimized audio-video calls and telephony features using the native Skype client.

14 VMware Horizon Virtualization Pack for Skype for Business VMworld 2017 Content: Not for publication

Benefits of Horizon Virtualization Pack for Skype for Business Highly Scalable All media rendered on client endpoint Bandwidth Savings VMworld 2017 Native Skype Codecs No audio/video

15 Benefits of Horizon Virtualization Pack for Skype for Business Highly Scalable All media rendered on client endpoint Bandwidth Savings VMworld 2017 Native Skype Codecs No audio/video hairpinned over WAN Point to Point Media Provides best user experience and eliminates delay Content: Not for publication Network QoS Skype audio and video can be prioritized by Network QoS 15

Architecture VMware Horizon Virtualization Pack for Skype for Business Virtual Machine Skype For Business 2016 Client Virtual Channel VMware Horizon Media Proxy VMworld 2017 Content: Not for VMware

16 Architecture VMware Horizon Virtualization Pack for Skype for Business Virtual Machine Skype For Business 2016 Client Virtual Channel VMware Horizon Media Proxy VMworld 2017 Content: Not for VMware Horizon Media Provider Horizon Client Client Machine Authentication SIP Signaling & IM Data Collaboration Audio / Video Media Lync Server 2013 / Skype for Business Server 2015 Office 365 publication Other Skype for Business user endpoint or server

17 Architecture Virtual Machine Skype For Business 2016 Client Virtual Channel VMware Horizon Media Proxy VMworld 2017 Content: Not for VMware Horizon Media Provider Horizon Client Client Machine Authentication SIP Signaling & IM Data Collaboration All non-audio/video services communicate from VM to Skype servers Audio / Video Media Lync Server 2013 / Skype for Business Server 2015 Office 365 publication Other Skype for Business user endpoint or server

18 Architecture Virtual Machine Skype For Business 2016 Client Virtual Channel VMware Horizon Media Proxy VMworld 2017 Content: Not for VMware Horizon Media Provider Horizon Client Client Machine Authentication SIP Signaling & IM Data Collaboration Audio/video RTP streams communicate directly from client to client Audio / Video Media Lync Server 2013 / Skype for Business Server 2015 Office 365 publication Other Skype for Business user endpoint or server

19 Skype for Business Required Client Ports Component Port Protocol Notes Skype for Business client 67/68 DHCP Used by Skype for Business Server to find the Registrar FQDN (that is, if DNS SRV fails and manual settings are not configured) Skype for Business client 443 TCP (TLS) Used for client-to-server SIP traffic for external user access. Skype for Business client 443 Skype for Business client 443 Skype for Business client 3478 TCP (PSOM / TLS) TCP(STUN / MSTURN) UDP (STUN / MSTURN) Used for external user access to web conferencing sessions Used for external user access to A/V sessions and media (TCP) Used for external user access to A/V sessions and media (UDP) Skype for Business client 5061 TCP (MTLS) Used for client-to-server SIP traffic for external user access Skype for Business client TCP VMworld 2017 Content: Not for publication Used for file transfer between Skype for Business clients and previous clients Skype for Business client ,535* TCP / UDP Audio port range (minimum of 20 ports required) Skype for Business client ,535* TCP / UDP Video port range (minimum of 20 ports required) Skype for Business client * TCP Peer-to-peer file transfer (for conferencing file transfer, clients use PSOM). Skype for Business client * TCP Application sharing 19

20 How to Install Horizon Virtualization Pack for Skype for Business 1. Install Horizon 7.2 agent and Horizon Media Proxy on virtual desktop 2. Install Horizon 4.5 Client and Horizon Media Provider on client endpoint 20

right-hand corner of desktop under notifications, there will be

21 1 Is Skype For Business Client Running In Optimized Mode? Notification Indicator for Optimized Mode In the lower right-hand corner of desktop under notifications, there will be an indicator that specifies whether the SFB client is running in Optimized Mode.

22 CONFIDENTIAL Demo Skype for Business Video Preview 22

23 Skype for Business Features Horizon 7.2 & Horizon 4.5 Client Features Point to Point Audio and Video Calls PSTN calls via dial-pad Mediation Server Edge Server Call Hold and Resume Call Mute Call Transfer & Forward Voic Integration Music on Hold Human Interface Device (HID) commands Platforms Lync Server 2013 Skype for Business Server 2015 Office365 Clients Windows Linux (Private Beta)

24 Skype for Business Features Horizon 7.3 & Horizon Client 4.6 Features Point to Point Audio and Video Calls RDSH support PSTN calls via dial-pad Audio and Video conferencing Mediation Server Forward Error Correction (FEC) Edge Server Quality of Experience (QOE) Call Hold and Resume Call Mute Call Transfer & Forward Voic Integration Music on Hold Human Interface Device (HID) commands Customized Ringtones Call park and pickup USB Desk Phone E911 Platforms Lync Server 2013 Skype for Business Server 2015 Office365 Clients Windows Linux Mac (Private Beta)

25 Optimized versus Non Optimized Performance VMworld 2017 Content: Not for publication

26 Test 1: Media Hairpinning and Transcoding Virtual Desktops Client 1 Client 2

27 CONFIDENTIAL 27

28 Test 2: Horizon Virtualization Pack Audio Video 28

29 CONFIDENTIAL 29

30 SFB Testing: VM Processor Usage % Processor Time RTAV: 22.75% Virt Pack: 2.52% Difference: 20.22% 30

31 SFB Testing: VM Network Usage Us Bytes Sent/sec RTAV: 140,207.6 Virt Pack: 17,660.8 Difference: 122,546.8 % Decrease: 87.40% Bytes Received/sec RTAV: 54,572.5 Virt Pack: 2,543.2 Difference: 52,029.2 % Decrease: 95.34%

32 SFB Testing: VM Memory Usage Memory usage for both test are similar 32

33 System Requirements, Considerations and Recommendations

34 System Requirements System Horizon 7.2 & Horizon Client 4.5 Horizon 7.3 & Horizon Client 4.6 Platforms Lync Server 2013 Skype for Business 2015 Server Office365 Skype Client Skype for Business 2015 ( ) and later Skype for Business 2016 as part of Office 365 Plus: or later Skype for Business 2016 as part of Office 2016: or later Virtual Desktop OS Windows 7 SP1 Client OS Windows 8.1 Windows 10 Windows 2008 R2 SP1 (as a desktop) Windows 2012 R2 (as a desktop) Windows 7 SP1 Windows 8.1 Windows 10 Windows Server 2008 R2 SP1 RDSH Windows Server 2012 R2 RDSH Ubuntu (32-bit) Ubuntu (32-bit & 64-bit) Ubuntu (64-bit) RHEL 6.9/CentOS 6.x (64-bit) RHEL 7.3 (64-bit) SLED12 SP2 (64-bit)

35 Recommendations

36 Recommended Webcams and Microphones Microphones and Webcams recommended for use with the VMware Horizon Virtualization Pack for Skype for Business It is recommended to use Microphones and Webcams that have been tested and are supported with Skype for Business. A list of microphones and webcams can be found here VMworld 2017 Content: Not for publication 36

37 Considerations Do not use USB redirection for webcams and microphones If you use USB redirection, exclude Microphone and Webcam Not supported in double-hop environment No backward compatibility with Lync 2010 clients 37

38 Wrap Up

39 Skype for Business - Platforms Real-Time Audio- Video (nonoptimized) Lync VDI Plugin Horizon Virtualization Pack for Skype Lync 2013 Yes Yes Yes Skype for Business 2015 Yes Yes Yes Office 365 Yes No Yes VMworld 2017 Content: Not for publication 39

40 Skype for Business - Clients Real-Time Audio- Video Lync VDI Plugin Horizon Virtualization Pack for Skype Windows client Yes Yes Yes Linux client Yes No Yes Mac client Yes No Yes 1 ios client Yes No No Android client Yes No No HTML Access Yes No No Blast Zero Client Yes No Yes 2 Wyse Thin OS No No TBD PCoIP Zero Client No No No 40

41 Summary On Premise or Cloud Client Flexibility Scalability & Performance Horizon 7 or Horizon Cloud Skype for Business 2015 or Office365 Customers can chose from a variety of clients to use with Horizon Virtualization Pack for Skype for Business Windows, Linux, Mac Communicate using rich Skype audio and video calls Optimized architecture for delivering rich audio and video without negative affects on virtual infrastructure and network 41

42 Interested in Mac Beta? Customers interested in the Mac beta can 42

44 Questions

46 Backup Optional subtitle

47 How to Enable Logging For troubleshooting purposes, logs will need to be collected To collect Horizon logs (including the media proxy logs) from the View Agent Log in to a virtual machine with View Agent installed Open a command prompt and execute "C:\Program Files\VMware\VMware View\Agent\DCT\support.bat On the desktop, the folder vdm-sdct contains zipped log files To collect Horizon Logs (including media engine logs) from a Windows View Client Log in to a physical or virtual machine with the VMware View Client installed Open a command prompt and run: 32-bit: "C:\Program Files\VMware\VMware Horizon View Client\DCT\support.bat 64-bit: "C:\Program Files (x86)\vmware\vmware Horizon View Client\DCT\support.bat On the desktop, the folder vdm-sdct contains zipped log files 47

48 How to Enable/Disable Echo Cancellation By default, echo cancellation is enabled. To disable echo cancellation: Path: "HKEY_CURRENT_USER\Software\VMware, Inc.\VMWMediaProvider\MediaControls Value: DWORD, "AcousticEchoCancellation" AEC enabled = 1 AEC disabled = 0 48

49 Resources VMware Horizon Documentation Microphones and Webcams recommended for use with the VMware Horizon Virtualization Pack for Skype for Business It is recommended to use Microphones and Webcams that have been tested and are supported with Skype for Business. A list of microphones and webcams can be found here Network ports are used by the VMware Horizon Virtualization Pack for Skype for Business The virtualization pack uses the same network ports as the native Skype for Business client (see required client ports) Audio and video codecs used by the VMware Horizon Virtualization Pack for Skype for Business The virtualization pack uses the same codecs for audio and video as the native Skype for Business client (see required client ports) Skype for Business General Information Planning Document: 49

Disclaimer This presentation may contain product features that are currently under development. This overview of new technology represents no commitme

ADV1583BU Delivering Skype for Business with VMware Horizon: All You Need to Know Tony Huynh Paul Cannon VMworld 2017 Content: Not for publication #VMworld #ADV1583BU Disclaimer This presentation may contain