Because you re nobody s guinea pig: The truth about your migration to cloud telephony and Skype for Business. October 2015

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1 Because you re nobody s guinea pig: The truth about your migration to cloud telephony and Skype for Business October 2015

2 About NFON FOUNDED 2007 IN PRODUCTION PLATFORM BUILT IN HOUSE PRESENT IN EMPLOYING 13 COUNTRIES 150 PEOPLE NFON UK 10,000+ ENTERPRISE CUSTOMERS Headquarters DATA CENTRES IN EUROPE SUITABLE FOR COMPANIES WITH 2 249,000 EMPLOYEES 2

3 Agenda 1. Skype for Business and Telephony: Myths and Facts 2. Available Options for Skype for Business Integration with Cloud Telephony 3. Migration Strategy to Skype for Business & Cloud Telephony 4. Live Demos of Skype for Business and Cloud Telephony Implementations 3

4 It s All About the User Experience! Increase Efficiency & Productivity Users seeking integration of communication services See at a glance Who s on the phone Click-to-Dial from on-screen contacts View personal call history in a comprehensive way Control phone s call routing Track missed calls and voic s Use familiar interface on computer & mobile phone Have the option to to work without desk phones Must Not Forget Decades of Habits 4

5 MYTH Busting: Four Common Misconceptions About Skype for Business Integration with Telephony

6 Myth #1: Clever SIP Integration Turns Skype for Business Into a Phone System

7 TRUTH It s not just about a dial-tone SIP integration enabling incoming and outgoing voice traffic to work inside Skype for Business, is NOT the same as a phone system Skype for Business cannot do Forwards, IVRs, Queues Business phone systems all have capabilities like call transfer, conferencing, call waiting, group pick-up, voic , IVRs, Queues.. 7

8 Myth #2: Application Integration of Skype for Business and Third Party Applications is Business-grade

9 TRUTH A Lot of Cost & Risk Third-party software comes at Cost and Risk Future upgrades of Skype for Business will likely break the integration Maturity levels of the system integrators providing Skype for Business software are still not quite there Cost of specialist integration & additional software licenses Risk of integration failure, and/or creation of bugs that compromise the features of other apps that Skype for Business integrates with 9

10 Myth #3: Must Buy Skype for Business Licenses for All Users

11 TRUTH Hybrid Deployments Not all Phone Users are necessarily Skype for Business users Hybrid Organisations Can be Supported Meeting rooms / warehouses / communal areas 11

12 Myth #4: Need Additional Software on Each Client

13 TRUTH Clientless Deployments Scale Client Add-ons Represent Source of Instability and Additional Software to Deploy & Manage Back-end Integration Provides Seamless User Experience Same Skype for Business Interface is Automatically Enabled with Additional Functions 13

14 Available Options for Integrating Skype for Business with Cloud Telephony

15 Two Types of Skype for Business Integrations Skype for Business Becomes The Phone : Server-Level All PBX functions + all Skype for Business functions presented on one interface The Skype for Business client is the terminal to the PBX platform No desk phones required only Skype for Business client No Additional Client Software Required Skype for Business Pairs with Desk Phone: Client-Level Control / Management of Desk Phone Requires desk phones Add-on client loaded on PCs Provides full control of deskphone from within the Skype for Business client 15

16 Skype for Business Client Becomes The Phone Server-level NFON EXTN 254 NFON EXTN 265 NFON EXTN 253 Server Customer IP Network IP SIP connection NFON NFON EXTN 265 NFON EXTN 254 NFON EXTN 253 Skype for Business Clients Customer Site Mobile Network Operator NFON FMC 16

17 Skype for Business Client Becomes The Phone Server-level 17

18 Skype for Business Client Becomes The Phone Server-level NFON EXTN NFON EXTN 253 PSTN Carrier (Breakout) Fixed/Mobile Network Internet Skype for Business Client Skype for Business Client NFON EXTN NFON IP Phone FMC Client Mobile NFON EXTN Skype for Business Client

19 Skype for Business Client Becomes The Phone Server-level NFON EXTN NFON EXTN 253 PSTN Carrier (Breakout) Fixed/Mobile Network Internet Skype for Business Client Skype for Business Client NFON EXTN NFON IP Phone FMC Client Mobile NFON EXTN Skype for Business Client

20 Skype for Business Client Becomes The Phone Server-level 20

21 Receiving an External Call Server-level

22 Missed Call Notification via Server-Level

23 Voice Mail Notification with recording Server-Level

24 Call logs Server-Level

25 Skype for Business Pairs with Desk Phone Client-level

26 Skype for Business Pairs with Desk Phone Client-level

27 Migration Strategy to Skype for Business & Cloud Telephony

28 Why does this project exist? Moving toward the cloud? Microsoft Skype for Business implementation? Moving premises? Legacy telephone system? Dissatisfaction with exiting provider? Supporting mobile workforce and home-workers? Unified dial plan across all sites?

29 Potential constraints Timescales Network readiness Accurate information available within the company Porting challenges Training of Administrators and End Users On-premise vs Cloud Testing

30 One-Stop Shop: Skype for Business + Cloud Telephony No Hardware On-Premise Green-field Cloud day one OPEX versus CAPEX Search for tight server integration with cloud telephony One-stop Shop is way forward! Have own Skype for Business Server Go to Cloud Licenses can be migrated over to be hosted elsewhere No Need for H/W or S/W to maintain Lower TCO

31 THANK YOU The NFON Cloud Telephone service and access to Emergency Services (999,112) will not be available during any power cuts and network outages affecting the Customer.

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