FREQUENTLY ASKED QUESTIONS (FAQ) ON UNIFI SANA-SINI CAMPAIGN. The promotion period will start from 16 th April until 30 th June 2018.

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1 FREQUENTLY ASKED QUESTIONS (FAQ) ON UNIFI SANA-SINI CAMPAIGN NO QUESTION ANSWER QUESTIONS ON UNIFI SANA-SINI CAMPAIGN - CONSUMER 1. Tell us more on the offering for this This campaign offers attractive unifi experience for customers. The package is a combination of unifi Home, unifi TV, unifi Mobile and unifi WiFi, under one (1) converged plan for customers to share their moments anytime, anywhere on any device. For unifi TV, customers can enjoy a whole new range of exciting Lifestyle, Movies, Sports, Korean contents from our latest channels like FOX, Warner TV, unifi Liga Malaysia and tvn, just to name a few which can be experienced seamlessly with our high speed broadband connections and anywhere. For unifi Mobile, customers need to download the mobile@unifi app and they will get three (3) unifi Mobile SIM cards. (Terms and conditions apply) Meanwhile, for subscription of unifi advance plan 30Mbps, unifi advance plus plan 50Mbps and unifi pro plan 100Mbps, it will come with complimentary call plan worth RM When is the promotion period? 3 What is the monthly subscription price of the unifi plans under this Sana- Sini Campaign? The promotion period will start from 16 th April until 30 th June The monthly subscription price for the unifi plans under this Sana-Sini Campaign are as below: UNIFI PACKAGE lite plan 10Mbps advance plan 30Mbps advance plus plan 50Mbps pro plan 100Mbps PRICE RM 129 / month RM 179 / month RM 199 / month RM 329 / month 4. Who is eligible to 5. How to subscribe to this package? 6 Can I subscribe to this promotion via We welcome all NEW residential customers to subscribe to this promotion. You can package at any nearest TMpoint, Reseller, or via TM Authorised Dealer (TAD). Currently, this promotion is not available via online ( yet.

2 online? 7. Subscription to the unifi advance plan 30Mbps, unifi advance plus plan 50Mbps, and unifi pro plan 100Mbps comes with complimentary call plan. What will happen to the call plan after the 24 months of subscription? 8. What will happen if I terminate my unifi Home account within the contract period? Customers will continue to enjoy complimentary Voice STD20 call plan as long as they are still subscribing to unifi Home. The call plan is inclusive of 600 minutes of voice call. Beyond the 600 minutes: o Free calls to TM Fixed Lines nationwide o Flat rate 10sen/min to all mobile and other Fixed Lines nationwide If you terminate your unifi Home account after 12 months but before the minimum contract period (24 months) ended, you will be charged with a penalty of the monthly subscription fee of broadband (price before discount) of the remaining months. If you terminate your unifi Home account before 12 months, you will be charged a penalty of: o monthly subscription fee of broadband (price before discount) of the remaining months and; o monthly subscription fee of unifi TV pack of the remaining months The early termination penalty for unifi TV pack before the minimum period of 12 months will be based on the monthly subscription fee of the unifi TV pack as below: o Aneka+/Varnam+/Ruby+: RM30 o Ultimate: RM60 9. What is the monthly Only unifi advance plus plan 50Mbps will revert to its normal retail price which is RM229 after the 24 months

3 subscription price for my unifi Home subscription after 24 months? subscription contract period. The details for each package shown as per below table: UNIFI PACKAGE PRICE/ MONTH AFTER 24 MONTHS lite plan 10Mbps RM 129 / month RM 129 / month advance plan RM 179 / month RM 179 / month 30Mbps advance plus RM 199 / month RM 229 / month plan 50Mbps pro plan 100Mbps RM 329 / month RM 329 / month 10. Can existing customers Existing customers can upgrade to higher speed and price of the unifi plans under this Sana-Sini Campaign and the subscription price are as below: UNIFI PACKAGE advance plan 30Mbps advance plus plan 50Mbps pro plan 100Mbps PRICE RM 179 / month RM 199 / month RM 329 / month The advance plus plan 50Mbps subscription price will be reverted to retail price RM229/monthly starting on the 25 th months of subscription. unifi advance plan 30Mbps, unifi advance plus 50Mbps and unifi pro plan 50Mbps will also enjoy call plan which inclusive of 600 minutes of voice call. Beyond the 600 minutes, they can enjoy free calls to TM Fixed Lines nationwide. 11. Is there any contract renewal applicable to the existing customers who subscribe to this (Terms and conditions apply.) Existing customers will carry their existing unifi contract. 12 Which of the unifi Mobile plans that customers will get Customers will enjoy unifi Mobile under #BEBAS plan which comes with: 1. Free 10GB LTE data

4 to enjoy under this offer? Is it under #BEBAS plan which has free data, call & SMS? Or the one with the unlimited data/sms/call for RM79? 13. How will the billing look like? Will the purchases made under unifi Mobile will be reflected on the single unifi billing? 14. Are those customers currently on Jasa Pack will get to enjoy this if they choose to upgrade their existing package? minutes call SMS As for now, customers will get unifi bill and unifi Mobile bill separately. Yes. QUESTIONS ON UNIFI SANA-SINI CAMPAIGN - SME 1. Tell us more on the offering for this This campaign offers attractive business packages for new unifi business segment customers where they can enjoy call plans at an attractive price depending on the unifi biz or Broadband plans that customers are subscribing to. On top of that, any subscription to unifi biz advance plan 30Mbps and advance plus plan 50Mbps, customers will get a complimentary call plan worth RM30, while subscription to unifi biz pro plan will get a complimentary call plan worth RM50. For subscription to Broadband 2Mbps, 4Mbps and 8Mbps, you will get free calls worth up to RM118. Customers will have an option to subscribe to Instaweb which instantly converts their business Facebook page into a website in a blink, at a promotional price of RM30/month. Customers can now pay for their Instaweb via unifi biz and Broadband bill. 2. When is the promotion period? The promotion period will start from 16 th April until 30 th June What is the The monthly subscription price for the unifi plans under

5 monthly subscription price of the unifi plans under this Sana- Sini Campaign? 4. Who is eligible to 5. How to subscribe to this package? 6. What will happen to my unifi biz subscription after 24 months? this Sana-Sini Campaign for businesses are as below: UNIFI PACKAGE biz lite plan 10Mbps RM 199 / month biz advance plan 30Mbps RM 279 / month biz advance plus plan 50Mbps RM 329 / month biz pro plan 100Mbps RM 379 / month Broadband 1Mbps RM 198 / month Broadband 2Mbps RM 228 / month Broadband 4Mbps RM 248 / month Broadband 8Mbps RM 268 / month We welcome all NEW business segment customers to promotion. You can package at any nearest TMpoint, Reseller or via TM Authorised Dealer (TAD). Only unifi biz lite plan 10Mbps and Broadband 1Mbps will maintain the price. Other packages will revert to its normal retail price after the 24 months subscription period. The details for each package shown as per below table: 7. Subscription to the unifi biz and Broadband comes UNIFI PACKAGE AFTER 24 MONTHS RM 199 / month biz lite plan RM 199 / month 10Mbps biz advance RM 279 / month RM 299 / month plan 30Mbps biz advance plus RM 329 / month RM 349 / month plan 50Mbps biz pro plan RM 379 / month RM 399 / month 100Mbps RM 198 / month RM 198 / month Broadband 1Mbps RM 228 / month RM 258 / month Broadband 2Mbps RM 248 / month RM 268 / month Broadband 4Mbps RM 268 / month RM 308 / month Broadband 8Mbps For unifi biz advance plan 30Mbps, advance plus plan 50Mbps and biz pro plan 100Mbps - Simple Voice Plus (SVP) Call Plan 50 / 30 o After the 24 months of subscription, you will be

6 with a complimentary call plan. What will happen to the call plan after the 24 months of subscription? charged RM50 for the SVP 50 and RM30 for SVP 30 call plans accordingly. You may request to terminate the SVP 50 / 30 call plans at any time, if you wish to. For Broadband 2Mbps, 4Mbps and 8Mbps: o You can enjoy free calls with the value of up to RM118 per month and is valid for 24 consecutive months only. However, it will revert to its normal call rate after the 24 months subscription period with the price as below: FREE calls up to RM88 for local and national calls. Once the free calls quota has been fully utilised, the rates for subsequent calls will be charged as follows: o Local 4 sen/min o TM Fixed line to TM Fixed line 10 sen/min o TM Fixed line to Mobile/other fixed line 15 sen/min 8. What are the addons I get if I package? Instaweb at a promotional price of RM30/month with e- commerce. Instaweb can instantly convert your Facebook page into a website in a blink, and you can now pay for the add-on via unifi biz and Broadband bill. 9. What will happen if I terminate my account within the contract period? 10. Can existing customer If you terminate your unifi biz and Broadband within the minimum subscription period, a penalty will be charged with the amount of the monthly subscription fee of broadband (price before discount) of the remaining months. Existing customers can upgrade to higher speed and price of the unifi biz and business broadband plans under this Sana-Sini Campaign are as below: UNIFI PACKAGE biz advance plan 30Mbps biz advance plus plan 50Mbps biz pro plan 100Mbps Broadband 2Mbps Broadband 4Mbps Broadband RM 279 / month RM 329 / month RM 379 / month RM 228 / month RM 248 / month RM 268 / month AFTER 24 MONTHS RM 299 / month RM 349 / month RM 399 / month RM 258 / month RM 268 / month RM 308 / month

7 8Mbps 11. Is there any contract renewal applicable to the existing customers who subscribe to this OTHER MATTERS 1. My house is located at a nonunifi serviceable area. Can I still package? 2. Is there any segment of customers who is unable to apply for this package? 3. Who should I contact if I need any assistance or service inquiry? unifi biz and Broadband comes with a complimentary call plan as per question no (1). (Terms and conditions apply) Existing customers will carry their existing unifi biz and business broadband contract. The package offer is subject to unifi service and coverage availability. We will update you from time-to-time on package readiness at your area. You can also check the service availability at website. The campaign eligibility is subject to technical limitation and service availability. Technical limitation is unavoidable. There will be some customers who will not be able to enjoy the offering due to this factor. Therefore, you are advised to check with TM sales representatives to confirm on the availability before subscribing, and we will try our best to find a suitable package for your needs. For any service inquiry or further assistance, contact us via Live Chat at unifi.com.my/chat, tweet or message us at facebook.com/weareunifi. Additionally, you can contact our helpline 100 or visit any TMpoint outlets near you.