END USER TRAINING. Cisco Jabber Client Presented By DataVox

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1 END USER TRAINING Cisco Jabber Client Presented By DataVox

2 Application Layout Search Current User Application Menus Add Contact Contacts Group Header Scroll Bar Application Tabs Call Mode Status Icon

3 Application Menus File: New Contact, Import Contacts, Options, View my profile, Sign out, Exit Communicate: These features are not currently active View: Show Contact Pictures, Show Offline Contacts, Show Docked Window, Position docked window, Sort contacts by, Show status in grayscale

4 Application Tabs Contacts: Provides the user with a list of contacts that have been saved to application by user Recents: Provides the user with a list of previously missed, received and placed calls Voic Provides the user with a visual representation of available voic messages, available audio for the user to hear the messages Meetings: Provides the user with a list of user meetings that have been synced with the same user s Microsoft Outlook application

5 Organizing Contacts

6 Adding a Contact Users can bring contacts from their company s Exchange list by clicking on the settings icon, click Import Contacts and select the contacts file. To add a contact, search for the user first or last name. As the user begins typing in the search bar, related contacts will begin to appear If multiple contacts appear with the same name, the user can right click on the contacts to view profile and verify the correct contact Select the New Group button to create a new group on the fly Once the correct contact has been found and appropriate group selected, select the Add button to complete the addition

7 User & Contact Availability

8 Defined User Status Under the user s name is a text-based defined status There are preset status updates that are preinstalled in the application Users can click the down arrow to view all available statuses Status will sync with meetings and show In A Meeting when a user meeting is in progress

9 Contact Status The user of Jabber and the contacts for the user will always have a colored icon next to his or her name The color icons help users to be aware of a contact s current status Available Away Do Not Disturb Unavailable Green means a user is available Yellow means a user is away Red means a user does not want to be disturbed Grey means the user is not logged in to Jabber at the moment On a call will display if the user is on the phone

10 Jabber Calling

11 Calling Controls To make a call, Click on the green phone receiver Once a phone number has been selected, Jabber will begin the call and a call window will appear The user will have call controls such as: full screen, view swap, dial pad, mute, options, and end call When a phone call begins, it is defaulted to speakerphone on the actual phone

12 Incoming Calls When the user receives a call, an Incoming Call window will appear The user will have three options: Chat Reply, Answer or Decline Chat Reply allows a user who may be unavailable to respond to call with a chat message Selecting Answer will connect the call for the user Selecting Decline will send the incoming call to the next call point or voic

13 Phone Controls Click on the drop down arrow beside Phone Mode The user may use their computer for phone calls In order to use computer for calls, a mic and speakers will need to be available. Most district The user may specify to use their phone for phone calls. In the example Use my phone for calls is checked. Jabber offers a quick way to set up call forwarding; allowing calls to be forwarded to another number or to the user s voic

14 Jabber Chat

15 Using Jabber Chat When the user double clicks on a contact, or receives a new chat message, a chat window will appear The chat feature works like most instant messaging applications, allows users to have ongoing chat conversations with multiple people At the top of the application there are collaboration controls allowing the user to begin screen sharing or begin a phone call At the bottom, the user has options to add screen captures, attachments, emoticon, edit the font, add a participant, or show in a new chat window.

16 Options Menu

17 Options Menu Before using the Jabber application, it is important for the user to go through the Options menu and set important settings On the General tab, check start Cisco Jabber when my computer starts The user can set preferences for sounds, automatic status updates and other features Under Integration, the user can select what calendar to integrate with. GCCISD uses Microsoft Outlook

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