A vision for intelligent communications

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1 A vision for intelligent communications Nathalie Regniers Sr Product Marketing Manager Microsoft 365, Western Europe Legal Notice This document reflects Microsoft s current expectations about Skype for Business capabilities coming to Teams. However, dates and individual features may change and should not be relied upon in making purchasing decisions.

2 Diverse and global 5 generations together in the workforce Mobile and distributed 72% of workers will be working remotely by X as many devices per users Team-based and collaborative 2X as many teams 80% of employee time is spent collaborating Chat-based workspace in Office 365 Generally available in March 2017 We gain huge benefit by improving collaboration and amplifying the value of our creative talent. Jamie McLellan: Chief Technology Officer, J. Walter Thompson Worldwide

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9 Harnessing the power of intelligence to transform calls and meetings Cognitive services Machine learning Microsoft Graph Bringing intelligent communications to life Microsoft Teams becomes the core communications client New Skype back-end infrastructure supports voice, video, and meetings Artificial intelligence will transform the experience for calls and meetings

10 Microsoft Teams Communicate through chat, meetings & calls Collaborate with deeply integrated Office 365 apps Customize & extend with 3rd party apps, processes, and devices Work with confidence enterprise level security, compliance, and manageability Enterprise Voice for the Cloud GA June 2018 The hub for teamwork Office 365 PBX PSTN dial tone Microsoft Calling Plans Microsoft Teams Phone System Direct Routing in Teams (Telco Calling Services) Phone System, when paired with Microsoft Calling Plans and/or Direct Routing, provides a full enterprise calling experience for Office 365 users in Teams on a global scale

11 Microsoft 365: Universal Toolkit for Teamwork Outlook SharePoint Yammer Office Apps Teams & Calendar Intranets & Content Management Connect Across the Organization Co-Author Hub for Teamwork Office 365 Groups Single team membership across apps and services Microsoft Graph Suite-wide intelligence connecting people and content Security and Compliance Centralized policy management Where to Start a Conversation Inner Loop Files Sites Content SharePoint Outer Loop Office 365 Groups

12 Working better and smarter with Teams Everyone in the know Communicate in the moment with team chats, calls and meetings A complete meeting experience Easily plan, prep, and follow up to any meeting Enterprise-grade voice and video Experience higher quality communication on new Skype infrastructure Single workspace, tailored for you Customize your workspace to meet your team s needs Fully integrated Access files, chat, and presence without leaving the workspace Cross-device support Switch among devices and connect to meeting rooms Skype for Business Server v.next Skype for Business Server 2019 lets you modernize your infrastructure with the cloud at your pace with improved migration capabilities to Teams, modern cloud Meetings, great reporting capabilities, and Auto Attendant Easily harness the cloud Improved Teams Migrations Capabilities Modern meeting Cloud Auto Attendant Cloud Call Data Collector Modern IT pro value Refreshed mainstream support Quality, security, and performance fixes Refreshed Clients

13 Transition to Teams Enable with transparency and communication Upgrade when Teams meets your organization s needs Empower IT to control and manage process Ease user transition with in-product features Support through partner and device ecosystem What you should you do today Plan your journey to Teams relative to the Teams roadmap. Onboard users and begin using Teams today to explore the benefits of the hub for teamwork in Microsoft 365. Run Teams and Skype for Business side by side until Teams fully meets your needs. Check out these Pilot Essentials Resources. Drive value through user adoption. Customize and share Skype and Teams side-by-side User Readiness resources.

14 Messaging roadmap This document reflects Microsoft s current expectations; however, dates and individual features may change and should not be relied upon in making purchasing decisions. Available today Q1 CY18 Enterprise grade Persistent 1:1 and Group Conversations Team + Channels for Teams Productivity Hide Chat Share/Mute Chat Skype for Business interop and federation Teams-SfB 1:1 Chat Interop Guest Access for External Users Contact Groups Unified Presence Federated Chat between Teams and Skype for Business Import Contacts from Skype for Business Skype for Business Interop with Persistent Chat Platform and devices Windows, Mac, Edge, Chrome ios, Android, Windows Phone IT Pro Messaging Tenant-Level policies ediscovery/hold/archiving of Messages Messaging Interop IT Policies Messaging User-Level Policies Message Retention Policies Meetings roadmap This document reflects Microsoft s current expectations; however, dates and individual features may change and should not be relied upon in making purchasing decisions. * Capability has third party dependencies Available today Coming in 2Q CY2018 (end of qtr) Enterprise grade Schedule in Outlook & Teams Private and Channel Meetings User Facing Diagnostics 80 users in a meeting Audio Conferencing (preview) Participant Management Improved Device Selection Audio Conferencing in over 90 countries Anonymous Join Interactive Troubleshooting Lobby Support Mute Other Participants Broadcast Meetings Cloud Recording Federated Meetings Large Meeting Support (~250) Lobby for PSTN callers Outlook meeting schedule from other platforms (OWA, OLK, mobile) PSTN Fallback Collaborative meetings Enable Meeting Lifecycle with Pre/During/Post Desktop sharing Conversations Application Sharing Give and Take Control in sharing PowerPoint Load and Share Whiteboard and Meeting Notes Immersive Meeting Experiences Platform and devices Windows, Mac Mobile: ios and Android Meetings Edge, Chrome Browser Support for meetings Enable VTC Interop Services* Skype Room Systems Support* Surface Hub Support Trio 1 Touch Teams Meeting Join* IT Pro Call Quality Diagnostic Portal Tenant Policies Enable Call Quality Analytics User-Level Meeting Policy ediscovery enhancements

15 Calling roadmap This document reflects Microsoft s current expectations; however, dates and individual features may change and should not be relied upon in making purchasing decisions. * Capability has third party dependencies Available today Coming in 2Q CY2018 (end of qtr) Coming in 4Q CY2018 (end of qtr) Enterprise grade Blind Transfer Call Blocking Call Forwarding Caller ID Masking e911 Support Enable Existing Calling Plan Support Extension Dialing Hold Multi-call Handling Safe Transfer Simultaneous Ringing Speed Dial Suggested Contacts Transfer to PSTN Call Translate user input to standard phone format Voic 1:1 to Group Call Escalation with Teams, Skype for Business, and PSTN participants Boss and Delegate Support Call Queues Consultative Transfer Organizational Auto-Attendant Do not Disturb breakthrough Distinctive Ring Forward to Group Hybrid connection to Teams Out of Office Support Call Park Group Call Pickup Location-Based Routing Shared Line Appearance Skype for Business interop & fed SfB-Teams Calling Call Support between Teams & Skype Consumer Platform and devices TTY Support Windows, Mac, Edge, ios, Android Support for existing certified SIP Phones* USB HID IT Pro Call Quality Diagnostic Portal SfB-Teams Interop Policies ediscovery Enhancements What you should you do today Plan your journey to Teams relative to the Teams roadmap. Onboard users and begin using Teams today to explore the benefits of the hub for teamwork in Microsoft 365. Run Teams and Skype for Business side by side until Teams fully meets your needs. Check out these Pilot Essentials Resources. Drive value through user adoption. Customize and share Skype and Teams side-by-side User Readiness resources.

16 The first 10 things to do in Teams Before you set up your shared workspace in Teams, get organized with these basic tips. Microsoft Teams 3 1. Start with chat. Create a small group chat with colleagues you work with most closely, a great way to communicate in the moment. You can name and favorite the chat for easy reference. 2. Connect from anywhere. Download the Microsoft Teams desktop and mobile apps to enable teamwork from anywhere. 3. Go big. Create larger teams with dedicated channels to specific topics, projects, disciplines whatever you like. Better to have fewer, larger teams with more channels than many, small teams with few channels. 4. Customize channels. Upload files to the appropriate channel and pin frequently used files to make it easier for everyone to find. 5. Add apps to channels. Do more in one place by integrating favorite apps and services such as Word, PowerPoint, Excel, PowerBI, Planner, SurveyMonkey, HootSuite and more with team chats and meetings. 6. Consolidate need to know content. Use OneNote or the Wiki feature to spotlight important content meeting follow ups, best practices, goals separate from conversations. 7. Spotlight resources. Pin key websites used to track news, performance, live site monitoring or metric tracking so everyone can access this information right within Teams 8. Elevate conversations. Forward to a team channel to continue the discussion in a threaded chat conversation, with attachments automatically uploaded for easy team co-authoring. 9. Share content from other services. Set up connectors to push rich content into Microsoft Teams from services like Trello, GitHub, Bing News, or Twitter; and get notified of the team s activity in that service. 10. Help foster active channels. Be personally active in channels to highlight posts for the whole group. Microsoft Teams 5

17 Teams for different departments Marketing Deliver marketing campaigns and go-to-market activities across a diverse group of internal and external stakeholders. Sales Build and deliver proposals with input from different stakeholders. Manage sales planning, training and sales readiness in the same place. Finance Aggregate and report on data while conducting business reviews Human Resources Manage recruitment, training and reviews across departments. IT Drive IT transformation and change management. Plan, execute and manage all phases of IT deployment, adoption and rollout. Engineering Move quickly between ideation, development and deployment. Integrate with developer tools. Project Management Manage project stakeholders, tools, budgets, project reviews and feedback. Get guidance on these and other scenarios in the FastTrack Productivity Library How to use Teams by department - Scenarios Marketing

18 How to use Teams by department - Scenarios Marketing Engineering Finance HR IT Sales Project Mgmt 35 What you should you do today Plan your journey to Teams relative to the Teams roadmap. Onboard users and begin using Teams today to explore the benefits of the hub for teamwork in Microsoft 365. Run Teams and Skype for Business side by side until Teams fully meets your needs. Check out these Pilot Essentials Resources. Drive value through user adoption. Customize and share Skype and Teams side-by-side User Readiness resources.

19 What you should you do today Plan your journey to Teams relative to the Teams roadmap. Onboard users and begin using Teams today to explore the benefits of the hub for teamwork in Microsoft 365. Run Teams and Skype for Business side by side until Teams fully meets your needs. Check out these Pilot Essentials Resources. Drive value through user adoption. Customize and share Skype and Teams side-by-side User Readiness resources. Customer resources New Success with Teams Practical guidance Plan / deliver / operate framework Checklists, prerequisites, adoption guides, tools Existing Skype + Teams aka.ms/skypeandteams Office 365 roadmap 1 - Optimize your current Skype for Business environment for Teams 2 - Pilot Teams alongside Skype for Business 3 - Upgrade journey and coexistence of Skype for Business and Teams 4 - Drive value through user adoption Support All FastTrack Fasttrack.microsoft.com Hands-on support for deployment Best practices, tools, resources, experts Updated resources for Microsoft Teams Practical guidance for cloud voice deployments (formerly Skype Operations Framework) MyAdvisor to help you easily find what you need

20 Download Teams and start using it today Nathalie Regniers Demo

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33 Communicate through chat, meetings and calls Communicate without effort and keep your team in the know Threaded, persistent and contextual chat Private chats for 1:1 or group conversations Share information in an open and transparent way Communicate across geographies Humanize the workplace with gifs, stickers, emojis

34 Collaborate with integrated Office 365 apps Quick access to the apps you love and are familiar with Conversations, files and tools in a team workspace Share, and co-author Office and other files in the app SharePoint, OneNote, Power BI and Planner integration Search across people, files and chats integration to keep the whole team in the loop Customize and extend Tailor your workspace to include the apps and services you need Pin important files for easy reference in the workspace Add bots that work on a team s behalf Integrate 3rd party services your team uses every day Build integrations to existing business processes Manage trusted apps for employees and the organization

35 Work with confidence Get built-in security, compliance and manageability from Office 365 Global hyper-scale cloud, incl. ability for local data residency Compliance leadership with EUMC, HIPAA & more Built-in information protection with ediscovery and audit Multi-factor authentication and secure guest access Manage all aspects in a single coherent admin experience New Skype back-end infrastructure Built for enterprise-grade voice, video, and meetings More efficient bandwidth consumption More robust telemetry Maintenance and upgrades with minimal disruption Faster meeting join times for users and a better browser experience

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