Skype Users Training

Transcription

1 Skype Users Training

2 Summary - Microsoft Skype Application: presentation. - Make, receive, transfer: your call management. - In your absence, your call forwarding. - Are you available? - Other features - The phone 2 NextiraOne presentation

3 Microsoft Skype Telephony Call, answer, transfer, hold Unified voice mail Missed calls list Availability Availability status Settings Collaborative Screen, files, whiteboard sharing, poll creation Video Audio/video conference, peer to peer video 3 NextiraOne presentation

4 Microsoft Skype Skype application loading at Windows startup Allows to change availability Allows to display the menu Allows to display informations Contacts : allows to display entire contact list Conversations : Displays call logs Keypad : allows to make a call Displays contacts by groups, status and other Meetings: displays meetings in the calendar Audio device: allows to choose and configure the audio device Options : displays Skype configuration Search bar and direct dialing Allows to make a call transfer for incoming calls 4 NextiraOne presentation

5 Audio device You need to select your audio device: 2 Select 1 Click 5 NextiraOne presentation

6 Summary - Microsoft Skype Application: presentation. - Make, receive, transfer: your call management. - In your absence, your call forwarding. - Are you available? - Other features - The phone 6 NextiraOne presentation

7 Calling with Skype from your computer Call a contact : 1 Enter name or phone number of the contact in the search bar, then right click on the contact 2 After right clicking, hover «Call» and select how you want to reach your contact 7 NextiraOne presentation

8 Calling with Skype from your computer Dial a number via Skype: 1 Type the number into the search bar, then The conversation window will display 2 8 NextiraOne presentation It is recommended to dial in international format +33, +

9 Ending a call Click Shortcut: Alt + Q 9 NextiraOne presentation

10 Answering a call The phone rings 2 You can now talk 1 From your computer, you can click «Accept» Options/Ignore : You can redirect your calls Shortcut: Windows key + SHIFT + O 10 NextiraOne presentation

11 Holding a call Hold Resume Shortcut: Ctrl + Shift + H 11 NextiraOne presentation

12 Blind transfer In communication 2 3 Search the contact or phone number or the other contact and press 1 12 NextiraOne presentation

13 Supervised transfer 1 You are in communication 2 Call the contact you wish to forward the current call to (by typing his name or number in the search bar) 3 You have now 2 active calls 1st contact is on hold You can talk with the 2 nd contact 13 NextiraOne presentation

14 Supervised transfer 5 Select the contact from the current call NextiraOne presentation

15 Conferencing In communication 1 Search the contact or dial the number of the second contact and press enter 3 After validation from the contact, you are in the conference 2 Select a contact and slide the contact into the active call window 15 NextiraOne presentation

16 Summary - Microsoft Skype Application: presentation. - Make, receive, transfer: your call management. - In your absence, your call forwarding. - Are you available? - Other features - The phone 16 NextiraOne presentation

17 Overflow in case of unanswered calls To check and modify this setting: 3 Select 2 Select 1 Click 4 4 Check or click to modify the receiver in case of unanswered calls and overflow timer Recommendation : Set timer at at least 40 seconds 17 NextiraOne presentation

18 Transfering calls You can transfer calls directly to your voic or any contact you wish 2 Select 1 Click To cancel the transfer, click: Turn Off 18 NextiraOne presentation

19 Managing your team-call group members 1 Click 2 Select 3 Select Edit my team-call group members 4 Add Select contact(s) 19 NextiraOne presentation 5 You can manage the timer 6

20 Enabling simultaneous ring 2 Select 1 Click NextiraOne presentation

21 While you are away, 3 possible scenarios Forward calls Pierre has enabled call forward to Marie Call overflow to team Pierre has enabled his calls to be forwarded to Jean after 15 seconds Simultaneous calls in Pierre s team Marie and Jean are in Pierre s team Call for Pierre Call for Pierre Call for Pierre After 15 s 21 NextiraOne presentation Only the user will be able to set up these different scenarios

22 Linking with Outlook The mail notification allows a management of your voice messages via Outlook 22 NextiraOne presentation

23 Summary - Microsoft Skype Application: presentation. - Make, receive, transfer: your call management. - In your absence, your call forwarding. - Are you available? - Other features - The phone 23 NextiraOne presentation

24 Are you available? 24 NextiraOne presentation

25 DND (Do Not Disturb) The activation of the DND informs and forwards all your incoming calls to the voic (if set up) You can allow contacts to bypass this status and call you 1 Right click 3 2 Select 25 NextiraOne presentation

26 Summary - Microsoft Skype Application: presentation. - Make, receive, transfer: your call management. - In your absence, your call forwarding. - Are you available? - Other features - The phone 26 NextiraOne presentation

27 Instant messaging Allows to exchange text messages and share files. To do so, open a conversation window with the contact 27 NextiraOne presentation

28 Instant messaging You can add files while conversing in the conversation window 3 2 After approval, the transfer begins 1 28 NextiraOne presentation You can also just slide the file into the window

29 Other functions In communication you can also use: Video (If you have a Webcam) Collaborative work 29 NextiraOne presentation

30 Creating a contact group Allows to personalize your contact list by groups: 1 Select 3 Rename 2 Click 30 NextiraOne presentation

31 Adding a contact to a group Allows to personalize your contact list by groups: Right click the contact 31 NextiraOne presentation

32 Creating a conference (and more) From Outlook, you can set up a conference 32 NextiraOne presentation

33 Managing your PIN code The PIN code allows you to log into your phone without computer NextiraOne presentation

34 Managing your participation to a response group In the case of a response group created by the IT service, it is possibe to subscribe/unsubscribe If you belong to a group, simply check/uncheck the box NextiraOne presentation

35 Summary - Microsoft Skype Application: presentation. - Make, receive, transfer: your call management. - In your absence, your call forwarding. - Are you available? - Other features - The phone 35 NextiraOne presentation

36 Phone The phone is linked with computer for an easier use. Call, conference, transfert and click to call from and more. 36 NextiraOne presentation

37 Buttons Voic indicator Favorite contacts Navigation buttons Navigation arrows Favorite contacts Validate Received calls list Placed calls list Missed calls list 37 NextiraOne presentation

38 Buttons Access to menu Transfert Activate headset Access to voic Speaker Hold Volume Mute 38 NextiraOne presentation

39 Knowing your phone My status: Available / Inactive / Occupied / Away Indicator Date and time Page indicator 39 NextiraOne presentation

40 Knowing your phone Menu Main screen Current call 40 NextiraOne presentation

41 Coupling Allows to link the phone with Skype for Business You need to be connected directly to the phone 2 Select 1 Click 41 NextiraOne presentation

42 Coupling At first start and the phone is not connected to a Skype session A pop-up will appear on the computer asking the password (Windows) Allows connecting to the phone with your Skype user 42 NextiraOne presentation

43 Phone functions Calling Via Directories / or via phone keypad Forward call Call log 43 NextiraOne presentation

44 Calling Call an internal contact Dial directly the number, a list will be automatically displayed with the results Call an external contact Dial directly the number WITH the prefix 0 followed by the 10 numbers Call a contact 1. Press and select 2. Select Lync Directory or directly 3. Write the name with the keypad. 4. Press 44 NextiraOne presentation

45 Answering You can pick up the phone or: or enables the speaker. pick up the phone with your headset. The call is forwarded to your voic if it is set up, or disconnects the caller. Forwards the call to another number. Ignores the call and make another call. Ignores the call. 45 NextiraOne presentation

46 Putting a call on hold Put a call on hold Click Resume the call Click Transfer Forward the call to another contact 1. In communication, press 2. Dial the number or search the contact Erases the last character Cancels the second call 3. To start the call, click 4. After answer or not of the second contact, you can transfer by hanging up. 46 NextiraOne presentation

47 Conference 3 contacts call 1. In communication with the first contact press then 2. Dial the number of the second contact or search his name and press 3. You are now in conference, you can: Put all participants on hold End your participation, the other participants stay in the call Mute all participants Invite other participants and more. 47 NextiraOne presentation

48 Call log display Access to the different lists from the main screen Received calls list Placed calls list Missed calls list Status 3. Select your status You can change your status from the main screen 1. Press 2. Select In DND, the call is forwarded to the voice mail (if set up) 48 NextiraOne presentation

49 Call forwarding Forward calls Direct calls forward to another contact or voic 1. Go to main screen 2. From the browser, select 3. Select forward destination 3. Enter the contact and 4. Your calls are now forwarded 49 NextiraOne presentation

50 Access to voic 1. Direct access to voic (Physical button) 2. OR access to main screen 3. From the browser, select A prerecorded voice will then guide you for the configuration, or message consultation 50 NextiraOne presentation

51 Functioning Even if not connected to computer / Skype client - The settings are shared Forward and transfer, contacts, etc. - The phone and client Skype ring No forward or transfer to do, you take the call where you are 51 NextiraOne presentation

52 Rooms and free use phones Connection via Extension (phone number XXXX) and PIN code PIN code = s(7) or b(2) + room number exemple room 209 = 7209 or desk 209 = Phone connected 52 NextiraOne presentation