Cox Business VoiceManager SM User Reference Guide

Transcription

1 Cox Business VoiceManager SM User Reference Guide

2 Dear Customer: Thank you for choosing Cox Business VoiceManager, SM provided by Cox Business. VoiceManager is phone service that gives you complete control and customization of your business phone service. With a simple user interface, accessible from any Internet connection, you have a world of features at your fingertips. This guide will help you navigate VoiceManager and will answer any questions you may have. It also describes many of the time-saving features that make the Cox Business VoiceManager system so useful. Thank you again for your business and for allowing Cox Business the opportunity to be your communications partner. For any additional information, please contact your Cox Business Representative or visit It s time to teach your old phone new tricks. Sincerely, [Your Cox Business Team] [Insert Your Market Here]

3 Cox Business VoiceManager Table of Contents: Getting Started with MyAccount...1 VoiceManager Features...2 Personal Call Manager...18 A La Carte Features...21 Feature Access Codes...25 Product Feature Listing Index...27

4 Getting Started with Cox Business VoiceManager MyAccount With the MyAccount section on the Cox Business website, you ll find easy-to-use tools to set up and manage your Cox Business account. STEP 1 To log into Cox Business VoiceManager, access the Cox Business website at myaccount.coxbusiness.com. STEP 2 In the User Name field, type in the login name assigned to you. In the Password field, type in your password. First-time users will be prompted to change their password. After entering your login name and password, press Enter or click the Go button. For assistance in using MyAccount, click on the Help link at the top of each feature page for instructions or the Using VoiceManager link for videos that further explain VoiceManager feature configuration. 1

5 VoiceManager Features These instructions will assist you in setting up and using your new VoiceManager features on your phone and online. Please note: Features included with the Basic, Advanced and Complete packages can be managed via Access Codes on your phone (phone icon) and your Personal Web Portal online (computer icon). Features included in the Traditional package can only be managed via Access Codes on your phone (phone icon). Anonymous Rejection Advanced & Complete packages only Reject incoming calls with blocked Caller ID. 2. Select Incoming Calls. 3. Click on Anonymous Rejection. 4. Click the Anonymous Call Rejection On button to activate this feature. 5. Click on Apply to save and OK to return to the previous screen. Auto Callback Advanced & Complete packages only Automatically establish a call when the busy party becomes idle. 2. Select Outgoing Calls. 3. Click on Automatic Callback. 4. Click the Automatic Callback On button to activate this feature. 5. Click on Apply to save and OK to return to the previous screen. Barge-In Exempt Advanced & Complete packages only Barge-In Exempt allows you to block barge-in attempts from other users with Directed Call Pickup with Barge-In. 2. Select Call Control. 3. Click on Barge-In Exempt. 4. Click the Barge-In Exempt On button to activate this feature. 5. Click Apply to save and OK to return to previous screen. 2

6 Call Forwarding Always Send all calls to another number or to voice mail. 2. Select Incoming Calls. 3. Click on Call Forwarding Always. 4. Click the Call Forwarding Always On button to activate this feature. 5. Enter the Call Forwarding Always phone number. OPTIONAL: Check the play ring reminder when a call is forwarded. When checked, users will hear a short ring burst to remind them that this feature is activated. 6. Click Apply to save and OK to return to the previous screen. Activation 1. Press *72 and wait for the voice prompts. 2. Enter the number to which calls will be forwarded and press the # key. 3. Do NOT hang up until you hear a voice prompt indicating the feature has been activated. If you hang up before hearing the voice prompt, your Call Forwarding number may not have been activated correctly. Deactivation 1. Press * You will hear a voice prompt indicating the service has been deactivated. Call Forwarding Busy Send calls to another number or voice mail when line is busy. 2. Select Incoming Calls. 3. Click on Call Forwarding Busy. 4. Click the Call Forwarding Busy On button to activate this feature. 5. Enter the Call Forwarding Busy phone number. 6. Click Apply to save and OK to return to the previous screen. Activation 1. Press *90 and wait for the voice prompts. 2. Enter the number to forward calls to on a busy condition and press the # key. 3. You will hear another voice prompt that the feature has been activated. Deactivation 1. Press * You will hear a voice prompt indicating the feature has been deactivated. 3

7 Call Forwarding No Answer Send calls to another number or voice mail after a set number of rings. 2. Select Incoming Calls. 3. Click on Call Forwarding No Answer. 4. Click the Call Forwarding No Answer On button to activate this feature. 5. Enter the Call Forwarding No Answer phone number. 6. Click Apply to save and OK to return to the previous screen. Activation 1. Press *92 and wait for the voice prompts. 2. Enter the number to forward calls to and press the # key. 3. You will hear another voice prompt that the feature has been activated. Deactivation 1. Press * You will hear a voice prompt indicating the feature has been deactivated. Call Forwarding Not Reachable Forward all incoming calls to a different phone number when your device is not accessible by VoiceManager, such as in the event of a power outage, a cable cut to your building or water damage to the device. 2. Select Incoming Calls. 3. Click on Call Forwarding Not Reachable. 4. Click the Call Forwarding Not Reachable On button to activate this feature. 5. Enter the Call Forwarding No Answer phone number. 6. Select the number of rings before forwarding. 7. Click Apply to save and OK to return to the previous screen. Activation 1. Press *94 and wait for the voice prompts. 2. Enter the number to which calls will be forwarded. 3. You will hear a voice prompt indicating the feature has been activated and calls will be forwarded to the number provided. Deactivation 1. Press * You will hear a voice prompt indicating the feature has been deactivated. 4

8 Call Forwarding Remote Access You can change your Call Forwarding setting and number using Voice Portal. 1. Dial the 10-digit Voice Portal number provided by Cox Business. 2. At the prompt, enter your 10-digit VoiceManager number followed by the # key. 3. At the prompt, enter your passcode followed by the # key. You have successfully logged into the Voice Portal system. 4. To change your Call Forwarding option, press To activate Call Forwarding, press To deactivate Call Forwarding, press To change Forwarding Destination, press To go back to previous menu, press *. Call Forwarding Selective Complete package only Provides the capability to forward calls to another destination, when the incoming call matches specified criteria. If the incoming call does not match any of the criteria, normal call handling applies. 2. Select Incoming Calls. 3. Click on Call Forward Selective. 4. Enter the default call forward phone number. This is a required entry. 5. Click on Add. 6. In the Description text box, type a name for the phone number you want to include in this entry. 7. Select a time schedule if applicable or use default, Every Day All Day. 8. Select either Any Phone Number or Following Number and enter the phone number. 9. Click on Apply to save and OK to return to the previous screen. Call Hold Place in-progress calls on hold while you re on the phone. See Personal Call Manager on page Press flash hook on your phone. 2. Press *22; the call is on hold. 3. Repeat process to remove call from hold. 5

9 Call Notify Sends a notification containing the caller s name and number (if available) when the call matches your pre-defined criteria. 2. Select Incoming Calls. 3. Click on Call Notify. 4. Input the address to which to send notification. 5. Click Apply to save and then OK to return to the previous screen. Call Park Complete package only Holds calls and enables them to be picked up from any in-group extension. To Park a Call 1. Press *68 and follow the instructions to park the call on your own extension or on a different extension. 2. Replace telephone handset. The call is parked at the indicated extension. Call Park Retrieve 1. Press * You are connected with the call you parked. Call Pickup Complete packages only Call Pickup allows users to answer any line ringing within their Call Pickup Group. A Call Pickup Group is defined by the Group Administrator. 1. Press * The longest-ringing phone in your Call Pickup Group is connected. Call Return Call back the last incoming caller (for numbers available to VoiceManager). 1. Press * Your phone will automatically dial your last incoming number. 6

10 Call Screening by Digit Pattern Complete package only Feature provides the capability to accept, reject or forward a call and receive special alerts based on a digit pattern (such as NPA or NPA-NXX) rather than a specific telephone number with the following features: 1. Selective Call Acceptance Only accept calls from specific NPAs. 2. Selective Call Rejection Reject all calls from specific NPAs. 3. Call Forwarding Selective Only forward calls from specific NPAs. 4. Priority Alert Set distinctive rings for calls from specific NPAs. Call Trace Automatically trace a nuisance or threatening call after it s received. 1. Press * A trace has been started for the identification of the last incoming call. NOTE: The call information is captured in Cox telephone equipment and is available only for law enforcement officials. Call Transfer Transfer a call to another number. See Personal Call Manager on page 18. While on a call that you wish to transfer: 1. The initial call is held when you flash your switch hook. 2. Dial the telephone number or the extension of the person to whom you wish to transfer the call. 3. When the called party answers, you can connect all three calls by flashing your switch hook. 4. To drop out of the call and connect the other two parties, simply hang up the phone. 7

11 Call Waiting Answer calls while conducting other calls. 1. Select the Voice Tools Menu. 2. Select Call Control. 3. Click on Call Waiting. 4. Click the Call Waiting On button to activate this feature. 5. Click Apply to save and OK to return to previous screen. Activation 1. Press * You will receive a voice prompt that the feature is enabled. Deactivation 1. Press # You will receive a voice prompt that the feature is disabled. Calling Line ID Blocking per Call Block delivery of your Caller ID for specific calls. 1. Press * Dial the phone number. 3. Your Caller ID is not displayed when the call is placed. Calling Line ID Blocking All Calls Block delivery of your Caller ID for every call. Activation 1. Press *31. Deactivation 1. Press #31. Cancel Call Waiting All Calls Answer calls while conducting other calls. 1. Select the Voice Tools Menu. 2. Select Call Control. 3. Click on Call Waiting. 4. Click the Call Waiting Off button to deactivate this feature. 5. Click Apply to save and OK to return to previous screen. 8

12 Cancel Call Waiting per Call Turn off Call Waiting to make an uninterrupted phone call. The Call Waiting service will be back on after the next outgoing phone call. Deactivate Call Waiting on a per-call basis. 1. Dial * The Call Waiting service is turned off and you can make an uninterrupted phone call. Directed Call Park Complete package only Enables a user to hold a call by a specific extension number and pick up from any in-group extension. To Park a Call on a different extension 1. Press * Enter the extension where the call is parked followed by the # sign. To Retrieve this Parked Call 1. Press * Enter the extension that the call was parked on. Directed Call Pickup Complete package only Allows a user to hold a call against a specific extension and retrieve the call from any extension within the group. 1. Press * Enter the extension where the call is ringing. 3. The call is transferred to the phone from which you are calling. Do Not Disturb Advanced & Complete packages only Send your calls directly to your voice messaging box without ringing your phone. 2. Select Incoming Calls. 3. Click on Do Not Disturb. 4. Click the Do Not Disturb On button to activate this feature. OPTIONAL: Check the play ring reminder when a call is in Do Not Disturb. When checked, users will hear a short ring burst to remind them that this feature is activated. This is important when you have forgotten the service is turned on and you are at your phone waiting to receive calls. 5. Click on Apply to save and OK to return to the previous screen. 9

13 Activation 1. Press * You will hear a voice prompt that the feature has been activated. NOTE: Your phone will not ring while this feature is activated. Deactivation 1. Press * You will hear a voice prompt that the feature has been deactivated. Extension Dialing Extension dialing allows a user to dial an abbreviated digit string to call another user in his/her group. Extensions can be dialed from the telephone, or using Personal Call Manager, entered in the Enter Phone Number field and clicked from the Personal Call Manager Dial button or selected from the Personal Call Manager group directory. Extension dialing is configured by the Group Administrator. External Calling Line ID Delivery Provide Calling Line ID information for an external caller. 1. Select Voice Tools menu. 2. Select Incoming Calls. 3. Click External Calling Line ID Delivery. 4. Click the Enable External Calling Line ID Delivery On button to activate this feature. 5. Click Apply to save and OK to return to the previous screen. Flash Call Hold The Flash Call Hold feature provides the ability to place a call on hold at a phone with no hold functionality and, if needed, make a second call. You can also toggle between the two calls once you have initiated both. 1. Click the flash button or the hang-up button. 2. Press * Make a second call. 4. To toggle between calls, flash the phone and press *22. 10

14 Group Phone List Use your web tool to obtain numbers and call other users. See Personal Call Manager on page 18. Internal Calling Line ID Delivery Provide Calling Line ID information for an internal caller within your group. 1. Select Voice Tools menu. 2. Select Incoming Calls. 3. Click Internal Calling Line ID Delivery. 4. Click the Enable Internal Calling Line ID Delivery On button. 5. Click Apply to save and OK to return to the previous screen. Last Number Redial Call the last number that you dialed. 1. Select Voice Tools menu. 2. Select Outgoing Calls. 3. Click on Last Number Redial. 4. Click OK. This enables the Redial button in Personal Call Manager. 1. Press * The last outgoing number is dialed. Music On Hold Play audio music when the remote party is held or parked. 2. Select Call Control. 3. Click on Music On Hold. 4. Click the Music On Hold On button to activate this feature. 5. Click Apply to save and OK to return to previous menu. 11

15 Outlook Integration Integrate your phone list with Microsoft Outlook and click to dial. 2. Select Client Applications. 3. Click on Outlook Integration. 4. Click the Outlook Integration On button to activate this feature. 5. Select either Retrieve Contacts From Default Contact Folder Only or Retrieve All Contacts. 6. Click on Apply to save and OK to return to the previous screen. NOTE: To access your Outlook contacts for making calls, open your Personal Call Manager window and click on Outlook. Personal Phone List Create your own list to view and call from an on-screen list. 2. Select Outgoing Calls. 3. Click on Personal Call List. 4. To import a phone list, click on Import Phone List. In the Select a Phone List File text box, type the name of the file or click Browse to locate the file and then click Open. NOTE: The option imports personal phone list entries from a.csv file. For details about the.csv file, click on this page s Help link. 5. You may add new, edit or remove names and numbers from the list. 6. Click on Apply to save and OK to return to the previous screen. Personal Status Manager Personal Status Manager enables you to pre-configure multiple profiles to control your inbound calls. 1. Available In the Office profile is used when you are working from the desk where your phone is located. 2. Available Out of Office profile is used when you are working away from your desk for an extended period of time. 3. Busy profile is used when you are temporarily unavailable to take calls. 4. Unavailable profile is used outside of business hours, or when you are on vacation or holiday. 5. None option turns this service off so that none of your other services are affected. 12

16 2. Select Incoming Calls. 3. Click on Personal Status Manager. 4. Enter the information required for the profiles. 5. Click on Apply to save and OK to return to the previous screen. Priority Alert/Ringing Complete package only Set distinctive rings for selective incoming callers. 2. Select Incoming Calls. 3. Click on Priority Alert. 4. In the description box, type a description for this service. 5. Select the time schedule. 6. Type the phone numbers that trigger Priority Alert. 7. Click on Apply to save and OK to return to the previous screen. Remote Office Advanced & Complete packages plus available as A La Carte with Basic Remote Office allows you to use your home phone, cell phone or any direct-dial line as your business phone. 2. Select Call Control. 3. Click on Remote Office. 4. Click the Remote Office On button to activate this feature. 5. Enter the Remote Office telephone number. 6. Click on Apply to save and OK to return to the previous screen. Ring Splash Enables a short ring tone reminding you that the following Call Forwarding features have been activated: Call Forwarding Always, Call Forwarding Selective and Do Not Disturb. Check the Play Ring Reminder when a call is forwarded box after entering the forwarding number for any of the above features. 13

17 Selective Call Acceptance Complete package plus available as A La Carte with Basic & Advanced Accept only specific callers. 2. Select Incoming Calls. 3. Click on Selective Call Acceptance. 4. In the description box, type a description for this service. 5. Select the time schedule. 6. Type the phone numbers that trigger Selective Call Acceptance. 7. Click on Apply to save and OK to return to the previous screen. Selective Call Rejection Complete package plus available as A La Carte with Basic & Advanced Block only specific callers. 2. Select Incoming Calls. 3. Click on Selective Call Rejection. 4. In the description box, type a description for this service. 5. Select the time schedule. 6. Type the phone numbers that trigger Selective Call Rejection. 7. Click on Apply to save and OK to return to the previous screen. Simultaneous Ring Personal Advanced & Complete packages only Ring multiple phones at the same time. 2. Select Incoming Calls. 3. Click on Simultaneous Ring Personal. 4. Click the Simultaneous Ring Personal On button to activate this feature. 5. Choose either option: a. Don t ring my Simultaneous Ring numbers if I m already on a call. b. Ring all my Simultaneous Ring numbers for all incoming calls. 6. Enter up to ten Simultaneous Ring telephone numbers and click add after each entry. 7. Click on Apply to save and OK to return to the previous screen. 14

18 Speed Dial 8 Set up one-digit dialing for up to eight numbers. 2. Select Outgoing Calls. 3. Click on Speed Enter telephone number and name in fields 2 through Click on Apply to save and OK to return to the previous screen. To Program: 1. Press * When you hear the dial tone enter the one-digit code of the number you want to program, followed by the complete number. 3. Press the # key and you will receive a voice prompt that the speed dial was successfully programmed. To Use: 1. When you hear the dial tone, enter the one-digit code of the number you want to call, hit the # key, and that number will be dialed. Speed Dial 100 Advanced & Complete packages only Set up two-digit dialing for up to 100 numbers. 2. Select Outgoing Calls. 3. Click on Speed Dial Select Speed Codes Enter telephone number and name. 6. Click on Apply to save and OK to return to the previous screen. To Program: 1. Press * When you hear the dial tone press the # key and the two-digit code of the number you want to program followed by the complete number. 3. Press the # key and you will receive a voice prompt that the speed dial was successfully programmed. To Use: 1. When you hear the dial tone, press the # key, then the two-digit code of the number you want to call. 15

19 Three-Way Calling/Consultation Hold/Call Transfer Add a third caller mid-call, hold and place a separate private call or transfer a call. See Personal Call Manager on page Press flash hook on phone to hold initial call. 2. Enter the complete phone number or extension of third party. You can press the # key to signal the end of the phone number or extension. 3. When the call is connected, press flash hook again and all calls will be connected. 4. To drop the add-on party, press the flash-hook again. NOTE: If either of the two other parties hangs up, your call with the remaining party is intact. If you hang up, the other two parties remain connected. Time Schedule This feature provides a way to select specific time slots when you may be busy, out of the office or in a meeting, and is associated with the following VoiceManager features: Call Forwarding Selective, Call Notify, Do Not Disturb, Priority Alert, Selective Call Acceptance and Selective Call Rejection. 2. Select Profiles. 3. Click on Time Schedule to add, modify or remove a schedule. 4. Click OK to return to the previous screen. Voice Portal Provides an interactive voice response application to remotely activate or deactivate VoiceManager features. First-Time Access: 1. Dial 9999# from your VoiceManager line. 2. Follow the Voice Portal wizard prompts. NOTE: When away from the office, you can access Voice Portal by dialing the Voice Portal local number provided by your Cox Business representative followed by your own office number and your Voice Portal passcode. To Use: 1. Dial the 10-digit Voice Portal number provided by Cox Business. 2. At the prompt, enter your 10-digit VoiceManager number followed by the # key. 3. At the prompt, enter your passcode followed by the # key. You have successfully logged into the Voice Portal system. 16

20 Voice Portal Menu When in Voice Portal, you can make changes to your: Profile: To change your CommPilot Express Profile, press 2. To activate your Available, In Office profile, press 1. To activate your Available, Out-of-Office profile, press 2. To activate your Busy profile, press 3. To activate your Unavailable profile, press 4. To have no profile active at this time, press 5. To go back to the previous menu, press *. Name: To record your name, press 3. To record your name, press 1. To play the current name recording, press 2. To go back to the previous menu, press *. Call Forwarding Options: To change your Call Forwarding option, press 4. To activate Call Forwarding, press 1. To deactivate Call Forwarding, press 2. To change Forwarding Destination, press 3. To go back to previous menu, press *. Make a Call: Press 6 and follow the instructions. Passcode: To change your passcode, press 8 and follow the prompts. Exit: Press 9. 17

21 Personal Call Manager Used to initiate, answer and transfer calls. You can also activate other call control features such as Call Forwarding Always (CFA) from this page. (Please note that your phone will not ring if CFA is activated.) For online assistance, you can click on the Help button, which also appears on every page within the Business VoiceManager service. Once you have logged into VoiceManager, click the Voice Tools screen in the MyAccount column. Click on Personal Call Manager in the center of your screen to launch the tool. NOTE: If the Personal Call Manager pop-up window does not appear, check to confirm that the computer is not set up to block pop-ups from this website. If it is, remove the blocking. Initiate a Call You are able to initiate a call by three different methods: Option 1 In the Personal Call Manager (PCM), enter the number in the Enter Phone Number field. Option 2 In the PCM, select a number to be dialed from any of the tabs at the bottom of window: a. Group b. Personal c. Call Log d. Outlook NOTE: If you ve entered the number in the Enter Phone Number field or selected a number from one of the tabs, click the Dial button or press Enter. The Business VoiceManager system will first ring your phone to establish the call and then will ring the number you are calling. Option 3 Dial the number from your telephone. To End a Call Hang up your handset or click the Hang Up icon on the Personal Call Manager page. NOTE: If all calls have been released, telephone handset must be replaced before initiating the next call. 18

22 Answer a Second Call After initiating a call, you may answer a second call that comes in. 1. In Call Control Area, select the call to be answered. 2. Click on Answer/Talk. NOTE: This automatically puts the first call on hold. Place a Call on Hold 1. In Call Control Area, select the call to be put on hold. 2. Click on Hold. Remove a Call from Hold 1. In Call Control Area, select the call to remove from hold. 2. Click on Answer/Talk. Three-Way Conference Call 1. Answer or initiate first call. 2. Answer or initiate second call. This action will automatically place the first call on hold. 3. Click on Conference. 4. All calls are connected. NOTE: While engaged in an active conference call, click the Transfer button. The two calls remain connected and you are disconnected. Blind Transfer a Call 1. In Call Control area, click the call to be transferred. 2. Select the phone number to which you wish to transfer the call via Phone List tabs or enter telephone number in the Enter Phone Number field. 3. Selected number displays in the Enter Phone Number box. 4. Click on Transfer. Transfer with Consultation 1. In Call Control Area, click the call to be transferred. 2. Click on Hold. 3. Select phone number to which you wish to transfer the call via tabs or enter telephone number in the Enter Phone Number field. 4. Selected number displays in Enter Phone Number box. 19

23 5. Click on Dial. 6. Speak with the person you called. 7. Click on Transfer (with no number specified in the Enter Phone Number box). 8. Two existing calls are connected. Group Phone List The user can browse a list of other members of the group and call them directly from the list. 1. Click on the Group List tab. 2. Click on number or extension to call other users in your group. NOTE: The Group List is created by your Administrator. Call Log The user has access to a log of the recent calls dialed, received and missed and can call them directly from the list. 1. Click on the Call Log tab. 2. You are able to dial a missed, received or dialed call by clicking the entry with your mouse. NOTE: The number will be entered in the Enter Phone Number field. Complete the call by clicking the Dial button. NOTE ON INTERNET BROWSER COMPATIBILITY: The Personal Call Manager (PCM) pop-up feature within VoiceManager is fully compatible with Windows Internet Explorer (IE) 6, 7 and 8; Firefox 2.0, 3.0, 3.5 and 3.6; and Safari 4.0. It is not compatible with the Macintosh Operating System 20

24 A La Carte Features Available for Basic, Advanced and Complete packages. Standard Voice Mail is also available for Traditional package. All A La Carte features are accessed online. Alternate Numbers This feature allows up to ten phone numbers and/or extensions to be assigned to a single user. Calls that ring to the different numbers can also have distinctive rings. If you requested the Alternate Number feature for your line, contact your Cox Representative for support in configuring the setup of this feature for your use. Custom Ringback User Replace standard Ringback tone to the caller with a customized media file when incoming calls are received. 2. Select Incoming Calls. 3. Click on Custom Ringback User. 4. Click on Add. 5. Enter a description. 6. Select a time schedule. 7. Select Personal Ringback File and Browse to upload the file you wish to use. NOTE: See your company s Administrator for VoiceManager to obtain instructions on the file conversion process that must be used. 8. Click OK. 9. Click on Apply to save and OK to return to the previous screen. Remote Office See page 13 for instructions. Selective Call Acceptance See page 14 for instructions. Selective Call Rejection See page 14 for instructions. 21

25 Sequential Ring Ring up to five multiple phones in a specific sequence when calls are received. 2. Select the Incoming Calls. 3. Select Sequential Ring. 4. Click the option box to ring the base location first. 5. Select the number of rings for the base telephone (none or 2 through 6). 6. Enter the phone numbers for Sequential Ring and select the number of rings. 7. Click on Apply to save and OK to return to the previous screen. Standard Voice Mail Cox Voice Mail is a feature-rich service for routing calls. Cox Voice Mail offers userfriendly voice prompts and help prompts plus many personal options, saving you valuable time and promoting a high level of user efficiency and productivity. To activate your voice mail service, simply dial the Cox Voice Mail Access Number for your area provided by your Cox Representative. You will then be guided through a tutorial that will assist you in creating your password, recording your name and recording your personal greeting. Once you begin the tutorial, you will be prompted to create your own password. Your password can be between 4 and 7 digits in length. If you are setting up your mailbox from a number other than your office phone, you will need a temporary password that your Cox Representative will provide. Initial Setup: Your initial setup must be done from your Cox VoiceManager telephone line. NOTE: If you have Call ID Block on your line, you will need to press *82 prior to dialing the Cox Voice Mail Access Number to disable this feature for the initial setup. 1. From your office phone associated with voice mail, dial the access number. 2. You will be prompted to enter your password. Your temporary password is or COXCOM. 3. After entering your temporary password, you will be guided through a step-bystep tutorial that will help you personalize your voice mailbox and create a new password. Your password can be between 4 and 7 digits in length. Outside Access to Your Mailbox: After completing the initial setup process described above, you can reach your mailbox using any touch-tone phone from either inside or outside your office. In Your Office 1. Dial your 10-digit VoiceManager telephone number. 2. Enter your password. 22

26 Outside Your Office Option 1 1. Dial your office telephone number. 2. When your greeting begins to play, press *. 3. Enter your password. Option 2 1. Dial your Voice Mail Access Number. 2. The system will prompt you to enter your mailbox number. This is your 10-digit VoiceManager telephone number. NOTE: During any mailbox functions, you can always return to the previous menu by pressing *. Unified Messaging: Voice Mail messages can be converted to a.mp3 file that can be heard via Select Voice Mail/Portal Tools. 3. Select Messaging Controls. 4. Select Voice Mail preferences to turn the feature on and off, determine what types of calls will go to voice mail and the number of rings preferred before a call goes to voice mail. 5. Select Voice Mail Forwarding and Notification Preferences and enter the address for where you want the notifications to be sent. Check the box to attach the message and then select the button that reflects if you want the message to be saved to or deleted from your mailbox. 6. Select Voice Mail Password Management to change your existing passcode. 7. Select Greetings if you have already stored multiple greetings on voice mail and then click the radio button for which Greeting you wish to use. 23

27

28 Feature Access Codes Feature Access Codes list the star codes for services that you have. To activate a service, hit the * key and the number followed by the # key. Some require additional information such as a phone number, but you are prompted for that information. You cannot change your Feature Access Codes. Availability of Feature Access Codes varies by product package. #80 Automatic Callback Deactivation *72 Call Forwarding Always Activation *73 Call Forwarding Always Deactivation *21 Call Forwarding Always To Voice Mail Activation #21 Call Forwarding Always To Voice Mail Deactivation *90 Call Forwarding Busy Activation *91 Call Forwarding Busy Deactivation *40 Call Forwarding Busy to Voice Mail Activation #40 Call Forwarding Busy to Voice Mail Deactivation *92 Call Forwarding No Answer Activation *93 Call Forwarding No Answer Deactivation *41 Call Forwarding No Answer to Voice Mail Activation #41 Call Forwarding No Answer to Voice Mail Deactivation *94 Call Forwarding Not Reachable Activation *95 Call Forwarding Not Reachable Deactivation *67 Calling Line ID Delivery Blocking per Call *31 Calling Line ID Delivery Blocking Persistent Activation #31 Calling Line ID Delivery Blocking Persistent Deactivation *65 Calling Line ID Delivery per Call *68 Call Park *88 Call Park Retrieve *98 Call Pickup *69 Call Return *43 Call Waiting Persistent Activation #43 Call Waiting Persistent Deactivation *70 Cancel Call Waiting *99 Clear Voice Message Waiting Indicator *57 Customer Originated Trace *97 Directed Call Pickup *55 Direct Voice Mail Transfer *80 Diversion Inhibitor *78 Do Not Disturb Activation *79 Do Not Disturb Deactivation *22 Flash Call Hold *66 Last Number Redial *60 Music on Hold per Call Deactivation *610 No Answer Timer *71 Per Call Account Code *75 Speed Dial 100 *74 Speed Dial 8 *62 Voice Portal Access 25

29

30 Product Feature Listing Index Personal A La Carte Services Traditional Basic Advanced Complete Page Number Alternate Numbers * * * 21 Custom Ringback User * * * 21 Sequential Ring * * * 22 Standard Voice Mail * * * * 22 Unified Messaging * * * 23 Personal Services Traditional Basic Advanced Complete Page Number Anonymous Rejection 2 Auto Callback 2 Barge-In Exempt 2 Call Forwarding Always 3 Call Forwarding Busy 3 Call Forwarding No Answer 4 Call Forwarding Not Reachable 4 Call Forwarding Remote Access 5 Call Forwarding Selective 5 Call Hold 5 Call Log 20 Call Notify 6 Call Return 6 Call Screening by Digit Pattern 7 Call Trace 7 Call Transfer 7 Calling Line ID Blocking per Call 8 Calling Line ID Blocking All Calls 8 Calling Line ID Delivery (External) 10 Calling Line ID Delivery (Internal) 11 Call Waiting 8 Cancel Call Waiting per Call 9 Key to Chart Included in Package * Available as A La Carte Not Available For assistance in using MyAccount, at the top of each feature page, click on the Help link for instructions or the Using VoiceManager link for videos that further explain VoiceManager feature configuration. NOTE: Product feature listing continued on the next page. 27

31 Personal Services (continued) Traditional Basic Advanced Complete Page Number Cancel Call Waiting All Calls 8 Call Park 6 Call Pickup 6 Directed Call Park 9 Directed Call Pickup 9 Do Not Disturb 9 Extension Dialing 10 Flash Call Hold 10 Group Phone List 11 Last Number Redial 11 Music on Hold 11 Outlook Integration 12 Personal Call Manager 18 Personal Phone List 12 Personal Status Manager 12 Priority Alert/Ringing 13 Remote Office * 13 Ring Splash 13 Selective Call Acceptance * * 14 Selective Call Rejection * * 14 Simultaneous Ring Personal 14 Speed Dial 8 15 Speed Dial Three-Way Calling/Consultation Hold/Call Transfer 16 Time Schedule 16 Voice Portal 16 Key to Chart Included in Package * Available as A La Carte Not Available For assistance in using MyAccount, at the top of each feature page, click on the Help link for instructions or the Using VoiceManager link for videos that further explain VoiceManager feature configuration. 28

32 Service and features not available in all areas. Some features may incur local usage charges in certain markets. Long distance rates will vary. Telephone modem equipment required. Modem uses electrical power to operate and has backup battery power provided by Cox if electricity is interrupted. Telephone service including access to e911 services will not be available during an extended power outage or if modem is moved or inoperable. Telephone services are provided by an affiliated entity Cox Communications, Inc. All rights reserved. VCBVMG0910