Agenda. 1 Intelligent Communications. 2 Considerations. 3 Partner Approach, Tools & Resources. 4 Partner Guidance & Checklist

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1 Microsoft Teams:

2 Agenda 1 Intelligent Communications 2 Considerations 3 Partner Approach, Tools & Resources 4 Partner Guidance & Checklist

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4 Microsoft Teams Communicate through chat, meetings & calls Collaborate with deeply integrated Office 365 apps Customize & extend with 3rd party apps, processes, and devices Work with confidence enterprise level security, compliance, and manageability

5 Skype to Teams Principles Transparency Empower Enable Support

6 Intelligent Communications in Microsoft Teams is here, Now Unified Presence Organizational Auto-Attendant Guest Access for External Users Anonymous Join Live Events Direct Routing Windows, Mac, Edge, Enable Meeting Edge, Chrome Translate user input to Persistent Hide/Share/Mute Import 1:1 Chrome and Contacts ediscovery/hold/ Messaging ios, Schedule Android, from User Retention in Improved Outlook Facing Device Lifecycle Browser with Support for standard phone Call Quality Lobby Whiteboard Skype for Trio PSTN Room 1 Boss Touch ediscovery and Systems and Teams Do Delegate not Disturb Group Conversations Chat Skype Windows Archving for Business of Phone Policies Messages & Audio Diagnostics Teams Conferencing Selection Lobby Pre/During/Post Conversations Application Support Windows, meetings Tenant Sharing Blind Mac Call Policies Transfer e911 Forwarding Extension Multi-call Simultaneous Support Suggested Dialing Handling Out of format Ringing Contacts Office TTY Diagnostic Federated Support Portal PSTN callers Meetings Fallback Support* Meeting enhancements Notes Consultative Support Join* breakthrough Transfer USB HID Team Teams-SfB + Channels Contact Federated Skype 1:1 Groups Messaging for Chat Tenant-Level for Chat Business Private 80 Interop users and User-Level Participant in Channel IT a meeting Interactive Mute Desktop Immersive Give Other and sharing Call Meeting Take Call Quality Control Caller Blocking Enable Analytics ID Masking Safe Existing Hold Speed Transfer SfB-Teams Voic to Windows, Dial PSTN SfB-Teams Calling Mac, Outlook PowerPoint Interop Edge, Enable Surface meeting 1:1 User-Level VTC Load to Hub Group Interop and Support Distinctive Meeting Call Forward Support Escalation to Ring ediscovery Group for existing Teams Productivity between Interop Messaging Interop Teams with Policies and Meetings Management Troubleshooting Participants Experiences Diagnostic sharing Calling PortalPlan Support ios, Android Policies schedule with from Share Services* Teams, other Policy Skype certified for Business, Enhancements SIP Phones* Skype Persistent for Business Chat platforms and PSTN participants IGNITE 2017 Audio Conferencing in over 90 countries Mobile: ios and Android Meetings Cloud Recording Large Meeting Support (~250) Call Queues

7 Microsoft Tech Community blog

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11 Microsoft-driven Upgrade (automated) approach Phase 0: TAP - completed Phase 1: Production pilot Phase 2: x tenants (MS direct only) Phase n: x tenants (Including tenants associated with partners) Phase z: x tenants

12 Customer/Partner-Driven: Upgrade Journey Framework Project stakeholders Project definition Technical readiness and User readiness Deployment and implementation Operational excellence Gather the right sponsors and project team Drive value with sustained operations and user adoption Define your project scope, goals and timeline Implement pilot, coexist and upgrade strategy Assess network readiness; test for quality Assess user acceptance and design readiness plan

13 Successful upgrade = Technical migration + People change Technically is programmed to act Let s do this People are programmed to react Why should I do this? Why should I use Teams? What are other people doing? I don t like change. There is too much changing <insert 3 rd party> works for me, why do I need another tool? How would I even get started? Goal: Build a journey that expedites the technical change and facilitates people change

14 Managing the change process is crucial People have to be ready and willing to change People are emotional and irrational thinkers People are creatures of habit Brain is programmed for stability; change brings instability People like comfort and control

15 Journey Paths: Customized Guidance

16 Skype for Business Client upgrade experience What users will see at each phase No upgrade Teams Notification Upgraded to Teams

17 Teams is more than just a technical implementation it s people change Transformation Innovation Acceleration Modernization People fundamentally changing the way they work Enabling modern workplace and M365 optimization Growth mindset Aligning economic and cultural business drivers Entering a state of dynamic stability Dynamic stability is like riding a bicycle, where you cannot stand still, but once you are moving it is actually easier. It is not our natural state. But humanity has to learn to exist in this state. 2 2 Friedman, Thomas L. Thank you for Being Late. New York: Farrar, Straus and Giroux, 2016.

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19 Skype for Business to Teams Partner Guidance Partner Guidance on Journey Framework Tasks & Resources Call to action as a Microsoft Partner Identify & engage customers Evaluate and assess Journey Paths Upgrade to Teams Drive customer value

20 Step 0 Get Ready Strategy The journey begins by educating yourself on the value of Teams and technical preparedness. Get started Ready your resources

21 Step 1 Identify & engage customers New upgrade opportunities start with discussing the value of Microsoft Teams Strategy Identify & engage customers on the value of Teams Target customers Present value Next step

22 Step 2 Evaluate and assess Strategy Alignment of journey path based on customer complexity Information gathering Determine path Persona & cohort analysis Next step

23 Best practices Teams upgrade journey Project stakeholders Sponsorship Coalition, Project Team Project definition Scope, Goals, Governance, Service & Coexistence Decisions Technical readiness Network Assessment, Quality Focus / Monitoring, Deployment User readiness Change Management, Awareness, Training Deployment and implementation Teams Upgrade Journey Framework: Pilot, Coexistence, Rollout/Upgrade Operational excellence Network Monitoring, Adoption Growth, Iterative Change Technical and User Readiness planning are interconnected All project phases are critical for success Engage the right stakeholders from day one Engage FastTrack Parallel work streams Together, inform project direction Pre-upgrade planning & readiness Upgrade implementation Post-upgrade sustain & manage Executive Sponsor IT Lead Adoption/Change Management Lead Recognition for the work performed Access deployment & adoption resources Remote assistance on request from engineering

24 Step 3 Journey Paths Customer upgrade journey framework Customer segment Small business Mid-to-Enterprise Deployment Upgrade Basic Upgrade Pro Assistance model Tell Me Guide Me Assist Me Call to action 1 Day Planning Workshop 3 Day Workshop 5 Day Workshop 10 Day Workshop Adoption / Change / Management Complexity

25 Step 4 Upgrade to Teams Strategy Deploy Teams using Upgrade Journey Framework Validate & Review. Deliver Upgrade Roadmap Begin Upgrade Journey Drive Value

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27 Partner guidance Collaboration Help every customer to begin using Teams for collaboration now Communication Customer scenarios Guidance New customer Onboard to Teams Skype for Business Online <500 users AND Basic usage (IM, Meetings) Skype for Business Online >500 users OR Advanced usage (Voice) Automated upgrade OR Customer / Partner led (Basic Upgrade) Customer / Partner led (Upgrade Pro) Skype for Business Server or hybrid Customer / Partner led (Upgrade Pro)

28 Partner checklist Update your sales and marketing material Familiarize yourself with readiness and upgrade resources Define strategy for transitioning customers from Skype for Business to Teams Upgrade some / all of your users to Teams Ready your helpdesk Test partner led upgrade process with pilot customer(s)

29 Partner checklist continued Familiarize yourself with readiness and upgrade resources Leverage assets to support internal readiness Supporting resources Skype for Business to Teams partner FAQ Teams Quick Start Guide Skype for Business to Teams service desk guide Intelligent Communications partner site Skype for Business to Teams Quick Start Guide Microsoft Teams documentation and practical guidance Journey to Teams deployment planning services Skype for Business to Teams upgrade IT Pro readiness How to use common features in Teams

30 Partner checklist continued Define strategy for transitioning customers from Skype for Business to Teams Recommended approach for smaller customers that are eligible for automated upgrades Customer status No / low SfBO active usage High SfBO active usage Basic scenarios: IM, Meetings Guidance Automated upgrade Automated upgrade OR Partner led (Basic Upgrade) Microsoft assistance thru resources and guidance with defining your customer transition strategy Basic upgrade guidance in the Skype to Teams Quick Start Guide. Upgrade pro guidance coming soon.

31 Upgrade aka.ms/sfb2teamskit Designed to help partners understand the Skype for Business to Microsoft Teams upgrade opportunity. The Quick Start Guide is made up of four kits: Partner Readiness Kit Develop the skills and knowledge required to engage with customers on their journey. Partner Marketing Kit Identify and engage customers, educate customers on the value of Microsoft Teams and Intelligent Communications. Customer Landing Kit Assets and resources to land the Skype for Business to Teams upgrade journey and guide a customer's upgrade. Partner Offer Kit Designed to position your Skype for Business to Teams upgrade offering aka.ms/teamworkpartner aka.ms/icpartners

32 Partner checklist Upgrade some / all of your users to Teams Gain first hand experience of upgrade process in your own organization Option to upgrade entire organization or select users See upgrade resources for guidance Ready your helpdesk Leverage the Skype for Business to Teams service desk guide Brief helpdesk on upgrade process Microsoft partner support ready to assist as needed Test partner led upgrade process with pilot customer(s) Gain experience with upgrading customers manually to address: Upsell scenarios opportunities to upgrade customers to premium SKU and service plans Customers that are not eligible for automated upgrades Leverage the basic upgrade guidance from the Skype to Teams Quick Start Guide

33 Partner comms and readiness plan Partner readiness for partner led upgrades initiated prior to Inspire and will continue Short term focus on readying partners for automated upgrades Activity Date Blog post published 8/24 Join discussion and get latest information at Microsoft 365 Partner Yammer Group Ongoing Microsoft 365 Partner News Article 8/27 Partner readiness webinars (Register here) 8/28, 9/18 Microsoft 365 Partner NewsLetter (Subscribe here) Monthly Bi-weekly office hours calls for Partners (Scheduled coming soon, check above Yammer Starting week of 9/3

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1 Intelligent Communications Recap. 2 Client and Admin Upgrade Experiences. 3 Skype for Business to Teams Partner. 4 Partner Checklist & Resource

1 Intelligent Communications Recap. 2 Client and Admin Upgrade Experiences. 3 Skype for Business to Teams Partner. 4 Partner Checklist & Resource Microsoft Teams: Agenda 1 Intelligent Communications Recap 2 Client and Admin Upgrade Experiences 3 Skype for Business to Teams Partner Guidance 4 Partner Checklist & Resource Microsoft Teams Communicate

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