CloudView NMS Agent User Guide. /multi-platform version/
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1 1-1 - P a g e CloudView NMS Agent User Guide. /multi-platform version/ WARRANTY The software described in this document is subject to change without notice. The information in this document is subject to change without notice and should not be construed as a commitment by the seller. The seller reserves the right to revise this publication without obligation to provide notification of such revisions. While reasonable precautions have been taken, the seller assumes no responsibility for errors that may appear in this document. No part of this publication may be copied or reproduced in any form or by any means without prior written consent of the seller.
2 2-2 - P a g e 1. Overview 2 2. Pre-installation steps Running CloudView NMS Agent Installation module Installing CloudView NMS Agent from tar file Running CloudView NMS Agent Web Server Configuration on CloudView NMS Server User/Password Configuration on CloudView NMS Server Adding Agents to CloudView NMS Server map Running CloudView Agent as Windows service or Linux boot daemon Running CloudView Agent on Android phone/tablet Appendix a. Useful commands when running on Ubuntu/Debian Linux. 23 b. Useful commands when running on Centos/Red Hat/Fedora Linux.. 24
3 3-3 - P a g e 1. Overview CloudView is a standards-based network management system (NMS). It can discover and perform many functions with virtually any vendor SNMP or TCP/IP devices. It provides you with the consistent view of your whole network, helps with its configuration, monitoring and troubleshooting. It is a client-server system which allows secure performing NMS functions by multiple remote users simultaneously. It can run on any Linux, Mac OS, MS-Windows, Solaris system. Please refer to corresponding OS CloudView NMS manual for more details. In many cases no special Agents are needed because CloudView NMS is standards-based and can use agents (SNMP, TL-1, http ) which come with managed/monitored devices. However, sometimes managed devices cannot be accessed by CloudView NMS for the following reasons: a. There is a firewall between managed device and CloudView NMS computer. b. Managed devices do not have permanent IP Address (for example, IP Addresses are set via DHCP) c. Managed devices have NAT (Network Address Translation) IP Addresses and correspondingly are hidden behind a router/firewall which is a common situation for corporate and home networks nowadays. d. You to need a convenient way to sometimes get a file from managed device/computer. In the above cases CloudView NMS agent is required to be installed on the managed devices. Currently we have agents that can be installed on any Windows/Linux/Unix/MacOS computer. Starting from CloudView NMS 1.07c and CloudView Agent 1.02, the agent is also available for any Android phone/tablet. In the future, we plan to add agents for and iphone/ipad. When agent is installed on a mobile device, it allows to implement BYOD ("Bring Your Own Device") system and MDM (Mobile Devices Management) with CloudView NMS. Agent can be also used for exchanging files between managed computers/mobile devices. Since all the exchanges are performed via CloudView NMS Server (as intermediate entity), the communication is not blocked by corporate firewalls and will be OK even if the agent computer has NAT (Network Address Translation) IP Address. The underlying protocol works over HTTP/HTTPS. When security is required, it should be configured to work via HTTPS over SSL/TLS which is industrial strength standard for secure communication. The choice of HTTP or HTTPS is configured on CloudView NMS Server via Main Menu- >Internet Options->Web Server Configuration Dialog. Agent must provide credentials (i.e. user name and password) to be accepted by CloudView NMS as managed entity. The user name and their corresponding passwords are configured on CloudView NMS Server via Main Menu->Options->Add/delete Users Dialog. You can have one special configured user (i.e. username/password) for ALL remote agents. Important: Please never install CloudView NMS Agent on the same computer which has CloudView NMS Server installed. It does not make sense and may result in not proper functioning of both server and agent.
4 4-4 - P a g e 2. Pre-installation steps CloudView Agent is a Java based software, therefore it can run on any platform which has Oracle's compatible JRE (Java Runtime Environment) installed or any Android phone/tablet. The CloudView Agent installation module actually installs its own private version of Java automatically so installing Java is not necessary, unless you use from tar file installation (see below). Skip the Java installation step if you use CloudView Agent installation module or installing agent on Android phone/tablet. If you use from tar file installation, check availability and, if not available, install Java. You must have Linux/Unix/MacOS root privileges (or Windows administrative user privileges) when installing Java. The required Java version is 6.0 or higher. There is a big chance that Java is already installed on your computer. To test it, run in Windows DOS-prompt or Linux/Mac OS terminal prompt: java version If Java is not installed, it is available free from which is a preferable way installing Java for MS Windows. Multiple flavors of Linux and Mac OS suggest their own preferable way of installing Java. For Ubuntu/Debian, you can use Software Center or run one of the following (depending on your Ubuntu/Debian version release): sudo apt-get install openjdk-6-jre icedtea6-plugin icedtea-netx sudo apt-get install sun-java6-jre sun-java6-plugin sun-java6-fonts For CentOS/Red Hat/Fedora Linux, run as root (use su root or sudo): yum install java java-plugin For OpenSUSE Linux, Java most probably will be pre-installed. If not, use Yast to install java and javaplugin packages. For recent Mac OS versions (e.g.: OS X Lion), if Java is not installed, running java in Terminal Window command prompt will suggest you to install Java automatically. 3. Running CloudView NMS Agent Installation module Currently CloudView Agent was tested and being distributed for the following computer platforms: Microsoft Windows 32/64, Linux x86/x86 64, Apple MacOS X and Google Android phone/tablet. Please contact our customer support if you need Solaris on any other UNIX version. For Android, please search for free CloudViewNMS Agent app on Google Play and install it. To join/connect to the CloudView NMS server, the app requests IP address/dns name of the server and credentials which correspond to any of the users accounts on the server.
5 5-5 - P a g e For other platforms, the media package, customer receives from CloudView, Inc (or downloads from the company Web site), contains the following files: a. CloudViewAgent-1.01-Setup.exe - Microsoft Windows 32/64 setup module. b. CloudViewAgent-1.01-Linux-x86-Install - Linux x86 setup module. c. CloudViewAgent-1.01-Linux-x86_64-Install - Linux x86 64 setup module. d. CloudViewAgent-1.01-MacOS-X-Install.app.dmg Apple MacOS X setup module. e. CloudViewAgent-1.0.tar this tar file can be used for a generic command-line installation on ANY Unix/Linux/MS Windows platform if a customer prefers command line installation. To install CloudView Agent, run the installation module which corresponds to your platform or extract the contents of the tar file (please see the instructions later). There is no need to have Linux root (or Windows administrative user) privileges to run the installation modules. On Linux, you may need to issue the chmod command to give the execute permission to a module file, e.g.: chmod +x CloudViewAgent-1.01-Linux-xXX-Install Before running the installation module, make sure that CloudViewJ is not currently running on the computer you are installing it on. The installation Graphic User Interface screens look the same on all the supported platforms: Click Yes to continue with installation
6 6-6 - P a g e. Click Next to continue with installation. When you are suggested to choose the target directory please make sure that the full path does not contain any spaces or special symbols and all the letters are lower case. For example, having the directory under Program Files is not acceptable. The best is to go with defaults, which are: c:\cloudviewjagent under Windows and <user_home>/cloudviewjagent under Linux/Mac OS. Clicking Next in the above screen will display:
7 7-7 - P a g e
8 8-8 - P a g e Clicking Next in the above screen will copy the necessary files and finish the installation. Any errors shown during installation may be connected to the fact that either you have CloudView Agent software currently running or you do not have permission to write to or modify the CloudView Agent directory. The successful installation will display the below screen.
9 9-9 - P a g e If your platform is Linux, find the following shortcuts under Linux GNOME (or KDE) Applications program shortcuts:
10 P a g e The picture may vary depending on your Linux version flavor (In Ubuntu you have to start typing the app name to find it): Correspondingly under Windows, the program shortcuts will look like in the screen-shot below:
11 P a g e For Mac OS currently we do not provide CloudView Agent application shortcuts and you will have to run it via command line (see "Running CloudView Agent" section). 4. Installing CloudView Agent from tar file. Files CloudViewAgent-X.X.tar (where X.X represents version number) can be used for a generic command-line installation on ANY Unix/Linux/MS Windows/MacOS platform if a customer prefers command line installation. You do not need root privileges to install the software. To install CloudView Agent: mkdir cloudviewagent cd cloudviewjagent cp CloudViewAgent-1.0.tar. tar xvf CloudViewAgent-1.0.tar chmod +x xmlsender/xmlsender.sh (create home directory for agent) (change to the agent directory) (copy the tar file to the directory from the media) (extract the contents in the current directory) (make the agent script executable) 5. Running CloudView Agent CloudView Agent is used to provide monitoring (itself) and file access service on the computer it runs. In order to do so, it must login into the remote CloudView NMS Server via one of the configured accounts. Once started, CloudView Agent is supposed to run 24x7 ready to provide services to the server when required. CloudView Agent has a local configuration GUI which is shown when it is started from the program shortcut or command prompt. In everyday work mode, the local GUI is not required, so later it will be shown how to start CloudView Agent as Windows service or Linux daemon process at computer s startup. However, the local GUI is still required to provide the startup parameters needed to login to CloudView NMS Server, so you need to use it at least once to provide the parameters. Running CloudView Agent does not require Linux/Mac OS root or Windows administrative privileges. User can start it either via program shortcut CloudViewAgent->Start CloudView Agent (please see the corresponding screenshots in the previous section) or directly from Linux/Mac OS /Windows command prompt.
12 P a g e Running CloudView Agent from Windows command prompt example: assuming the CloudViewAgent directory is C:\cloudviewagent, C:\>cd \cloudviewagent\xmlsender C:\cloudviewagent\xmlsender>xmlsender.bat agent Running CloudView Agent from Linux/Solaris/Mac OS terminal example: assuming the CloudViewAgent directory is /home/some/cloudviewagent, user@hostname:~$ cd /home/some/cloudviewagent/xmlsender user@hostname:~/ cloudviewagent/xmlsender$./xmlsender.sh agent Users credentials which are required to login are configured by Admin via CloudView NMS Server Main Menu ->Options->Add/Delete Users Dialog (see below). The choice of HTTP/HTTPS and Server TCP Port are configured via Main Menu->Internet Options->Web Server Configuration Dialog (see below). PC Name is the name used show the agent on CloudView NMS map. By default it is the agent computer hostname, but you can change it. Clicking OK in the above screen will initiate the login process to the remote CloudView NMS Server and (if successful) the agent informs that it is ready to serve. If it is already added to the CloudView NMS Server map it will become green there. If agent loses connection to the server or agent hosting computer goes down, it becomes red on the server map. The agent will reconnect to the server when it is given opportunity to do so. Note that it is done automatically and you do not have to restart the agent.
13 P a g e 6. Web Server Configuration on CloudView NMS Server In order to be accessed by agent CloudView NMS Web Server must be configured properly. You access this dialog via Main Menu->Internet Options->Web Server Configuration Dialog on the CloudView NMS Server. You may reconfigure the HTTP port value via "Internet options"/"set HTTP Port". (By default this port is 80). You may need to configure another value if you have another web server application (like Microsoft Internet Information Server) running on the same computer.
14 P a g e 7. User/Password Configuration on CloudView NMS Server In order to add agent-user account use Add/Delete Users Window on CloudView NMS Server. It is accessible via Main Window Menu under Options item.
15 P a g e This window allows configuring remote CloudView users and their respective passwords. You can configure one dedicated user account for ALL remote agents. Chose the access type USER, enter the name (in the example, the name is also user ), enter the desired password twice and click OK.
16 P a g e 8. Adding Agents to CloudView NMS Server map From the main CloudView NMS Server menu select Monitor->Connected Agents Inventory item. The Connected Agents Inventory Window will open. It shows all the connected agents.
17 P a g e Clicking on Add Agents to Map button will add the agents to the current map. It is important to note that only those agents will be added which previously have not been added to any CloudView map.
18 P a g e Double-click on any agent item will open main agent window. Among other functions this window will allow to get files from this remote agent.
19 P a g e 11. Running CloudView Agent as Windows service or Linux boot daemon CloudView NMS Agent is supposed to run 24x7 providing responses to the server. So, after you connected to the server first time with the verified credentials, it makes sense to configure it to run it as background service and start automatically every time agent computer reboots. To do it in Windows, find and run the Install CloudViewAgent as Windows Service shortcut. If the service creation operations fails, it may mean that you have to run it as administrator (right mouse click on the shortcut, see the below screenshot).
20 P a g e After the successful service creation, the next reboot will start CloudView Agent Windows service automatically. Additionally you can configure, start and stop the service as any other Windows service: right mouse click on My Computer, choose Manage, Services and Applications and Services. In Linux, find the Configure CloudView Agent Daemon under Linux GNOME (or KDE) Applications program shortcuts. Running the shortcut will request the root password which is required for boot daemons configuration. So after agent s parameters have been configured, it is often makes sense to run it as Windows service or Linux boot daemon. In Linux/MacOS, if you prefer to work from the command-line, here are the commands to install/remove the CloudView Agent daemon: cd <cloudviewagent_rootdir>/xmlsender sudo./xmlsender.sh install "sudo" is required to perform the command with "root" privileges. Depending on Linux/Unix flavor you may have to use "su root" instead of "sudo". The above will display the following: Selecting "Configure..." will create script file /etc/init.d/cloudviewnms_service. In linux/unix it will be linked in the /etc/rcn.d directories (N is runlevel). In MacOS the corresponding script will be placed in the /Library/LaunchDaemons directory. Important: the script uses Xvfb, which is Virtual frame buffer X server. Xvfb is usually located in /usr/bin. Please check availability of Xvfb on your machine. For MacOS/Solaris Xvfb is always there. For some Linux flavors there is a little chance that Xvfb is not there, so it should be installed. In Ubuntu/Debian Linux, it is done like this:
21 P a g e sudo apt-get install xvfb In Centos/Red Hat/Fedora Linux: yum install Xvfb In OpenSUSE, use Yast to find the package which contains Xvfb and install it. After the successful daemon creation, the next reboot will start CloudView Agent as boot daemon. Sometimes you may need to stop the service manually. It may be needed if you want to use the GUI mode to change/add configuration. To stop the CloudView Agent service:: cd <cloudviewagent_rootdir>/xmlsender./xmlsender.sh stop The above will display: Confirm or cancel the stop operation in the above screen. The following are some Linux commands to manage the daemon, which are usually not required but maybe useful. The commands assume that cloudviewnms_service script is already located in /etc/init.d) In Ubuntu/Debian Linux as sudo: update-rc.d cloudviewnms_service defaults (configure script as boot daemon) update-rc.d f cloudviewnms_service remove ( un-configure the boot daemon) In CentOS/Red Hat/Fedora/OpenSUSE as root: chkconfig --add cloudviewnms_service chkconfig --del cloudviewnms_service (configure script as boot daemon) ( un-configure the boot daemon)
22 P a g e 12. Running CloudView Agent on Android Phone/Tablet Starting from CloudView NMS 1.07c and CloudView Agent 1.02, the agent is available for Android phones/tablets is available. This allows companies to implement BYOD ("Bring Your Own Device") system and MDM (Mobile Devices Management) with CloudView NMS. The corresponding free Android app can be installed from Google Play. Please search for CloudViewNMS Agent app and install it from your mobile devices.to join/connect to the CloudView NMS server, the app requests IP address/dns name of the server and credentials which correspond to any of the users accounts on the server. The features include: HTTPS over TLS/SSL industrial strength security standards supported. Monitoring of Availability/health for multiple Android phones/tablets presented as icons on the CloudView Map. Up/Down events/alarms and corresponding actions ( s, etc...) are supported for Android devices like for any other CloudView monitored devices. Convenient download (receiving) files from multiple phones/tables. Convenient (in a couple of clicks) simultaneous upload (pushing) files to multiple phones/tablets. The pushed files appear under "/sdcard/cloudviewagent" directory on the target Android device. No limitation on the number of simultaneously connected mobile devices. Capability to configure agent as android background service which starts and connects automatically when the device starts. Capability to send/broadcast instant notification to one/multiple connected devices. In CloudView NMS Main Server find the Connected Agents tab/screen in the lower part of the main window. This screen is a gateway to all the above functions. This screen is also available as one of the "web-menu" shortcuts in the CloudView Client remote web interface.
23 P a g e Appendix. a. Useful commands when working in CentOS/Red Hat/Fedora Linux As root (use su root or sudo): Java installation (you need it only if you use from tar file install and do not use installation module) yum install java Java Web Browser plugin installation: yum install java-plugin Virtual frame buffer X server installation (needed for running Agent as boot daemon at computer s startup): yum install Xvfb Open/close tcp ports (like port 80/443 for http/https ) for server connections (to be performed on the CloudView NMS Server computer, not agent computer!) system-config-firewall Configure Agent to start as boot daemon at computer s startup (assumes that cloudviewnms_service script is already located in /etc/init.d): chkconfig -add cloudviewnms_service Remove Agent daemon configuration: chkconfig -del cloudviewnms_service
24 P a g e b. Useful commands when working in Ubuntu/Debian Linux Java installation (you need it only if you use from tar file install and do not use installation module) sudo apt-get install sun-java6-jre sun-java6-plugin sun-java6-fonts Virtual frame buffer X server install (needed for running Agent as boot daemon at computer s startup): sudo apt-get install xvfb Configure Agent to start as boot daemon at computer s startup (assumes that cloudviewnms_service script is already located in /etc/init.d): update-rc.d cloudviewnms_service defaults Remove Agent daemon configuration: update-rc.d f cloudviewnms_service remove
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