Delete Browsing History

Transcription

1 Delete Browsing History Occasionally trading partners will need to clear or delete their browsing history, cookies and website data in order for their computers to be compatible with the USVI Medicaid Online Portal especially when: Updates are made to the web portal. Cookies and browsing history will retain previous web portal information preventing the updates from functioning therefore restricting data from populating. One of the web servers have to be restarted or taken offline due to a problem. Cookies may contain the web address to the specific web server preventing the trading partner from access the web portal. Clearing the browsing history and cookies will allow the trading partner to connect to one of the other eight web servers. Below are examples of how to clear the browsing history for various internet browsers. Internet Explorer: Found under the Tools tab or by typing Ctrl+Shift+Delete Ensure the Preserve Favorites website data box is unchecked.)

2 Google Chrome: Found under Settings then under Show advanced settings and Privacy Clear browsing data

3 Firefox: Found under Options, Privacy & Security then the hyperlink clear your recent history. Ensure Everything is selected from the Time range to clear dropdown and all box under the Details dropdown including Offline Website Data and Site Preferences are selected then click Clear Now.

4 If the trading partner is still having issues, suggest they update their browser(s), switch to a different browser or reaching out to their IT department for support. Microsoft Edge: Content provided by Microsoft Applies to: Microsoft EdgeWindows 10 Select Product Version All Products Your browsing history including info you've entered into forms, passwords, and sites you've visited is the information that Microsoft Edge remembers and stores as you browse the web. Most of this info is stored on your PC only, but if you use Cortana, some info is also stored in the cloud, to help her bring you more timely and personal suggestions and assistance. 1. To view your browsing history, select Hub > History. 2. Select Clear all history. 3. Choose the types of data you want to remove from your PC, then select Clear. 4. If you use Cortana and want to clear browsing history that's stored in the cloud, select Change what Microsoft Edge knows about me in the cloud, then select Clear browsing history. What gets deleted when you clear your browsing history Types of info Browsing history What gets deleted The URLs of sites you've visited, and the dates and times of each visit. Where it's stored In the cloud and on your PC Cookies and saved website data Cached data and files Info that sites store on your PC to remember your preferences, such as sign-in info or your location. Copies of pages, images, and other media content stored on your PC. The browser uses these copies to load content faster the next time you visit those sites.

5 Download history Form data The list of files you've downloaded from the web. This only deletes the list, not the actual files that you've downloaded. Info that you've entered into forms, such as your or a shipping address. Passwords Passwords that you've saved for sites. Media licenses PlayReady/Digital Rights Management content licenses. Pop-up exceptions Location Full screen Compatibility A list of websites that you've explicitly allowed to display popups. A list of websites that you've explicitly allowed to grab your location. A list of websites that you've explicitly allowed to automatically open in full-screen mode. A list of websites that you've explicitly allowed to automatically open in Internet Explorer.