SAP Jam Communities What's New 1808 THE BEST RUN. PUBLIC Document Version: August

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1 PUBLIC Document Version: August SAP SE or an SAP affiliate company. All rights reserved. THE BEST RUN

2 Content 1 Release Highlights Anonymous access to public communities Pre-Authentication and landing page Content syndication Group navigation Group participation settings Group templates Page design Public profiles Product cards P U B L I C Content

3 1 Release Highlights The following new features and capabilities have been added to this latest version of SAP Jam Communities. Instructions on how to use each feature are available in the SAP Jam Communities documentation located on the SAP Help Portal. Note The release will be available in production starting on Friday, September 14, All SAP Jam Communities documentation including this document is subject to minor daily updates until Friday, September 14, Further updates may occur after that date on an as-needed basis. The following are just a few highlights for this release: Private communities As the administrator of a private community, you can control who accesses the community. Learn more. Public search for public communities When someone discovers your community through a search engine, they can browse your public community content anonymously. For public user access, anyone can self-register in a public community. Learn more. Single sign on Single sign on can be used to access public and private communities. Learn more. Home page and branding enhancements There are many options available for customizing your home page experience to help users identify your community. Learn more. Release Highlights P U BL IC 3

4 Group templates In SAP Jam Communities, you can create community based groups using the new Communications Group or Support Group templates. Learn more. Content syndication and publishing By connecting a SAP Jam Collaboration group to many communities and their groups through content syndication, knowledge base articles can be shared beyond a single organization for wider consumption. Learn more. Product cards with SAP Hybris Commerce integration Community participants can at-mention product cards in rich text editors when discussing a product in their community. Learn more [page 12]. 1.1 Anonymous access to public communities When SAP Jam Communities content is made public and indexed by external search engines, users can easily search for and find this content on the public web. This content can be viewed anonymously, without logging into the community. However, once the user attempts to interact with the content by liking, rating, or commenting, they will be prompted to register or log in to the community. 4 P U B L I C Release Highlights

5 Anonymous user access Browse public community As a user, when you search for public communities or its content on the web by using a search engine like Google, you can view the communities content without being logged into communities. Note As an anonymous user, you will not be able to view the names of content authors. If you try to interact (for example, like, comment, or rate content) with the content, you will be redirected to log in or register for Communities. Access to public groups is also limited to view only. The company administrator can configure a number of fields to display on your profile. Please refer to the Configure Registration and Upgrade Forms topic in the SAP Cloud Platform Identity Authentication Service Operation Guide for a complete list. When you register as a new user, you will be prompted to enter information for your profile. For example: First Name Last Name Password (and confirm new password) Company Job Function You will then receive an notification from Communities, prompting you to activate your account by clicking on a link for the group's landing page. After you create a display name (and optionally upload a photo or avatar to help other users recognize you and your contributions), you can interact with the group content. Search engine optimization To enable users to find public communities content on the web, as a community administrator, you must first configure the community to be visible to search engines. In the Admin console under Product Setup Search Engine Configuration, you can set meta tags for Google, Bing, and Baidu search engines. You can also include a title and description for the community home page. For more information on Bing and Baidu configuration, please contact your SAP Jam Communities support team. Release Highlights P U BL IC 5

6 Self-registration for public access community Users can register themselves in a community by using their username or and password for a selected social login account (for example, Google, Facebook, LinkedIn, and Twitter, if configured as a social identity provider in the SAP Cloud Platform Identity Authentication Administration console). Once they enter their and password, a new communities account can be linked to their social login account. Once registration is complete, they will receive an notification prompting them to activate their new communities account. To activate, they can log in to the community using their social login account. When you create a new linked account, you are prompted to enter the following information on the registration page: First Name Last name City Country State or Province Password 1.2 Pre-Authentication and landing page When anonymous access is disabled, as a Communities administrator, you can set a landing page to display before the user logs in. Pre-authentication and landing page Pre-authentication redirect As a community administrator, when you disable anonymous access, users who are not logged in are automatically redirected to the SAP Jam authentication system when they try to access a private community. In the SAP Jam Admin console Branding Web page, under the Pre-authentication redirect section, you can enter a URL for a landing page that displays before the users are logged in. The landing page should include links to the log in page for the community. 6 P U B L I C Release Highlights

7 1.3 Content syndication By connecting a SAP Jam Communities group to many communities and their groups through content syndication, knowledge base articles can be shared beyond a single organization for wider consumption. Please refer to the Content syndication topic in the SAP Jam Communities Administration Guide for more information. Content syndication for knowledge base articles Enable external content publishing from SAP Jam Collaboration As a company administrator, in the SAP Jam Admin console Product Setup s page, you can select the External Content Publishing option to give all SAP Jam group administrators the capability to allow content syndication of their group's knowledge base articles (and any attachments) to groups in SAP Jam Communities. When the External Content Publishing option is enabled, as a group administrator, under the Group Admin settings Edit Group General tab, you can select the Publish group content to external communities option to allow publishing of knowledge base articles to external communities. Any changes to the content (for example, edits and deletions) will also be propagated to the syndicated articles in external community groups. Enable content syndication from SAP Jam Collaboration group to SAP Jam Communities group As a group administrator, under the Group Admin settings Edit Group Setup tab, you can select the SAP Jam Collaboration group that you want to connect to your Communities group. Note As a group administrator for your community, you can only select from a list of SAP Jam Collaboration groups where you also have group admin access and have enabled content syndication. The SAP Jam Collaboration group that you add will display under the group header dropdown menu, below the Content category. Once the group is selected, the list of syndicated knowledge base articles appears under the list of knowledge base articles for the Communities group. Release Highlights P U BL IC 7

8 Knowledge base articles and syndication Once a group administrator connects a SAP Jam Collaboration group to a SAP Jam Communities group, knowledge base articles can be syndicated. For example: When a knowledge base author creates a new article or updates an existing article in the SAP Jam Collaboration group, the same article is automatically created or updated in the SAP Jam Communities group. When a group member deletes the knowledge base article in SAP Jam Collaboration, the article is also deleted in the SAP Jam Communities group. If there are knowledge base articles that already exist in the SAP Jam Collaboration group, once content syndication is enabled and the group is connected to a SAP Jam Communities group, those knowledge base articles will automatically sync over to the Communities group. You can disable or enable the automatic content syndication in the SAP Jam Admin console Integrations Content Syndication page. If the automatic syndication is disabled, you can go to the More menu for the knowledge base article and choose Sync to manually obtain the latest version. By default, the content will sync automatically. A status message on the progress of the sync action displays above the meta data for the article. Manage external groups In the SAP Jam Collaboration Admin console Integrations Content Syndication page, as a company administrator, you can view a list of all SAP Jam Communities groups linked to your company. You can test the link connections for each community group. You can edit the push notification subscription settings for each group. Disable content syndication to communities As a content owner or group administrator, you can now choose to publish a knowledge base article directly to a community, or remove the content item. If you choose to disable syndication, the knowledge base articles will no longer be syndicated from SAP Jam Collaboration. If you decide later on to allow content syndication, you can choose to re-enable. Exceptions At this time, syndicated knowledge base articles: cannot be syndicated if they are created from custom knowledge base templates. cannot be mirrored within the community. do not display the source group of the content syndication from SAP Jam Collaboration. do not display the author (or any other contributor) name or their avatar for the knowledge base article in the community. do not include syndication of hashtags, content ratings, categories, and feed items from the SAP Jam Collaboration group. Embedded images and attachments support As a knowledge base author, if you publish an article with embedded images and attachments, the syndicated article will also display the embedded images and attachments in SAP Jam Communities. 8 P U B L I C Release Highlights

9 1.4 Group navigation When you set the group navigation header style, you are also choosing whether or not to allow more space for the viewing of group content. Group navigation Header navigation styles As a group administrator, you can configure the group navigation under Edit Group Setup Group Navigation. To navigate various group pages, as a community member, you can access the group's navigation from the header section. The header can present navigation in two styles: Full: Includes group avatar, group name, navigational dropdown for all group pages, group actions (pin groups, group member actions, notification settings, group administrator settings, and group information (description, public or private setting, number of members). There is also an information icon that displays group metadata such as public or private status and number of members. Basic: A minimal display to allow for more of the group page content to display below the header. Includes group name, navigational dropdown for all group pages, Invite action, and More dropdown containing group member actions, notification group administrator settings, and group information. Clickable group name When you click the group name, the group's default landing page displays. 1.5 Group participation settings When configuring group settings, group administrators can set participation by three collaboration levels: Read only, Limited, and Full. Participation settings Limited participation With limited participation, a community member can ask a question, post an idea, and start a discussion in existing forum topics. They can also like, comment, and reply to content, forum topics, feed items, and knowledge base articles. Release Highlights P U BL IC 9

10 1.6 Group templates A professionally designed layout template makes it easy for you to create groups in your community. You can use the templates as a base for your design and customize it as needed to suit your group's requirements. Group templates Communications group template Choose the Communications group template if you want to drive community engagement and participation by showcasing important content, upcoming community events, and announcements. The Overview page for this template includes widgets for rotating banner, events, blog posts, and discussion forums. Support group template Choose the Support group template if you want to create a group that can present timely and relevant information to community members using blog posts and knowledge base articles. The Home menu for the Overview page includes widgets for searching content, blog posts, knowledge base articles, and a forum for questions, ideas, and discussions. The Knowledge Base menu for the Overview page includes a widget for the most recent knowledge base articles. 1.7 Page design The page designer feature enables you to add and organize the layouts in your overview pages by using widgets in a page design editor. Page design for communities Search widget Search widgets include auto-complete when a user enters text in the search field. Show widgets as tiles in custom home page As a community or page content administrator, you can show or hide the white background colour and one pixel border around each widget by setting the Show Widgets as Tiles toggle while in edit mode on the custom home page. 10 P U B L I C Release Highlights

11 Row settings and background images When you hover your cursor near the top right corner of a row, an icon appears for row settings. For each row on the home page, you can now set the following options: Extend the row to full width. This helps maximize the use of space on the page while providing a clean design. Include a row background color or image. You can select an image from your local drive or choose one from the home page content repository. Set top and bottom row padding in pixels. Row settings for home page design Release Highlights P U BL IC 11

12 1.8 Public profiles Public profiles allow a community participant to control how they are identified within a community and who can view specific information on their profile. Public profiles Create display name and upload profile photo on welcome pages Privacy settings on welcome page When a new user joins a community, they are greeted with a welcome page prompting them to enter a unique display name, and then optionally upload an avatar image. Display names are public and must be between 5 and 20 characters in length. It can be changed at any time in the community user's profile page. While an avatar image for a user profile is optional, it is recommended so that community members can identify each other for ease of communication. On the Welcome page as you self-register, and under the Basic Profile Information section of your profile page, you can set visibility of your job title and company name to Everyone or Only me. If these fields are made visible to Everyone, the information will appear on the list of members for the group. User account deletion In your instance of SAP Jam Communities, as a user you can browse to your user account settings and choose Delete My Account to remove your user ID. You can log in to SAP Jam with the same credentials, but will not be identified with your previous user information. Note Your profile information will take up to 30 days to clear. 1.9 Product cards After a product catalog is synced to SAP Jam Communities using the SAP Hybris Commerce integration, content authors of wiki pages and blog posts can insert product cards as part of their content. Product cards Rich text editors When creating a wiki page or blog post, from the rich text editor toolbar, you can choose Insert Product Card to insert one or more product cards for a convenient reference within the content. Product cards can be aligned to the left, right, and center within the rich text editor using the alignment commands on the toolbar. 12 P U B L I C Release Highlights

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