Borsa Italiana Terminal Returns User Guide for Entering & Uploading a DDM Plus Data Usage Declaration Product End-User Documentation
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1 Borsa Italiana Terminal Returns User Guide for Entering & Uploading a DDM Plus Data Usage Declaration Product End-User Documentation Page 1 of 17
2 Contents 1. Accessing the Terminal Returns Application 3 2. ITR Homepage and navigation 4 3. Manually entering your Return onto ITR Uploading your Return onto ITR Viewing an entered or uploaded Terminal Return Viewing Your Customer Account Profile Customer Support Service 14 Appendix A. Country names 15 Appendix B. Example of CSV file for uploading 16 Appendix C. Common errors during upload 17 Page 2 of 17
3 1. Accessing the Terminal Returns Application Starting from November 2008 all DDM Plus data usage declarations should be received by Borsa Italiana, monthly, through the online Terminal Returns (ITR) application. The ITR application is located on the London Stock Exchange website: Alternatively, on the LSE Web site navigate through: LSE Homepage > Information Providers > Market data > Infolect (on the left) > Terminal Returns > Login (centre of the page) > Terminal Returns tab. Enter your address and password, then click Log in. Note: To receive your Log in details, if you have not already received these, please register with the Exchange. To register, please contact Once logged in, you have two options how to provide your monthly declaration through ITR: by entering your return manually onto ITR (please refer to pages 5-6) or by uploading your return onto ITR (please refer to pages 7-9). When you have finished working with the ITR application please do remember to log out by clicking on the Log out button in the top right area of the page. Page 3 of 17
4 2. ITR Homepage and navigation There are four main areas on the ITR Homepage: Area Description London Stock Exchange web site Header with links to other parts of the web site (the Header will not be shown in subsequent illustrations). ITR Navigation Menu with links to perform all ITR-related tasks: Home Field View all Returns Enter Return Upload Return Customer Profile Links ITR Homepage Description View historical declarations Manually enter a return into ITR. Upload a return into ITR in.csv format. View your customer profile Useful links ITR Header, which shows the name of the page and a brief summary of the actions that can be performed here. This area also includes a site search, logout section and allows you to access to your user account details. 4 Work area where tasks and duties associated with ITR are performed. Page 4 of 17
5 3. Manually entering your return onto ITR 1. Click on the Enter return link in the Navigation Menu located in the top left area of the Homepage. The Edit return page will then be displayed. 2. Select Borsa Italiana from the Exchange drop down menu. 3. The system will default to the month of the next due Return period. The terminal returns list will be blank and ready for you to input your return. Click hyperlink to input customer details: Name, address, customer type, etc Click to create additional customer rows 4. You may prefill the return form. This will duplicate the last submitted return, which can be edited as required. To prefill, click on Prefill. To edit a pre-filled return or populate a new return, follow these steps: Click on the customer details hyperlink or Input Details link to display the End Customer Details box. Input the end customer details (all the fields followed by an asterisk * are mandetory). Page 5 of 17
6 To attribute terminals to a sub vendor, select the relevant sub vendor from the sub vendor drop down list in the additional information section. If you are required to report an additional sub vendor not present in the sub vendor drop down, please contact BITreturns@borsaitaliana.it. Click on the Apply button to save the details or the Cancel button to close the window without saving. 5. In the Edit return page, enter the number of devices for each end customer for each level of data (including sub vendor end customers). 6. To save the return at any time without exiting the Edit Return page, select Save. 7. After your return has been saved, two additional boxes will appear giving you the option to either Delete or Submit your return. Once your return has been submitted you cannot make any amendments. Page 6 of 17
7 4. Uploading your return onto ITR As an alternative to entering your terminal return into ITR stated above, you can upload your return via a Microsoft Excel CSV file. 1. Input the following column headings for the CSV File into an excel spreadsheet on row 1 (See Appendix B). Column Heading Description Product The product is the type of data to be reported via ITR. If an end customer has more than one level of data, a separate line must be used. The product codes to use are: Product A1 Level: A2 Level: A3 Level: A4 Level: A5 Level: Voice Messages SMS Up to 2 Instruments SMS Over 2 Instruments Television Channels Slave Screens Kiosks/ / ATM Maxi Screens / Tickers Product Code Level A1 Level A2 Level A3 Level A4 Level A5 Voice SMS1 SMS2 TV Slave Kiosks Tickers Subscriber number Customer Sub Vendor Address 1, 2, 3, 4 (in separate columns) Post code Country name Customer type Quantity Standalone flag Number that uniquely identifies the end customer. The name of the end customer using the data. The name of each individual Sub Vendor. The address information of the end customer (the country is mandatory and is to be placed in the Country column). The Post / Zip code of the end customer. The country name of the subscriber. See Appendix A for the list of country names. Each end-customer must be classified as push, pull or private investor. The number of devices used for each product for each end customer. If the data used by the end customer is a datafeed, enter df. If the data used by the end customer is standalone, enter sa. Page 7 of 17
8 2. Once the spreadsheet has been populated, delete all unused columns (column L onwards). Then delete any unused rows. 3. Save the file as.csv (comma delimited) (*.csv). (Appendix B shows an example file which may be uploaded). 4. Click on the Upload return link in the ITR Navigation Menu located in the top left area of the page. 5. From the Exchange drop-down list select Borsa Italiana. 6. The following fields are automatically populated: Customer and Return period. The Return period field will be set to the month that follows the last invoiced Terminal Return. 7. The Purchase order number field is optional. Enter a Purchase Order number if required. 8. For the Data file field, click on the Browse button to locate the file you wish to upload on your computer workstation. 9. When ready, click on the Upload for preview button. Once uploaded, you will be directed to the Upload preview page. Page 8 of 17
9 10. The Upload preview page summarises the number of devices and invoice amounts for each level of data reported. Clicking on Confirm upload completes the upload process. 11. To view the details of the terminal return, click on the Return ID number located in the top left half of the page. The View return page will then be displayed. Note: When confirming a Terminal Return you are also confirming that all information it contains is correct and valid. Submitting a Terminal Return changes its status to Submitted and no further modifications or deletions will be possible. Contact the ITR administrator if changes are required after the Terminal Return has been submitted. Page 9 of 17
10 5. Viewing an entered or uploaded Terminal Return The View return page can be split into four areas: Terminal return details, Other enablement details, Licence details and Sub vendor return details. Area Terminal returns Other enablements Description This area details the end customers input or uploaded. Where the sub vendor column is blank, these end customers are attributed to you. Where the sub vendor column contains sub vendor details, these end customers are attributed to the sub vendor. This area details the devices reported for other products (as detailed in section 4). Page 10 of 17
11 Area Licence details Sub vendor returns Description This area summarises the licences to be invoiced. The details included are the licence name, period to be invoiced, account name (name of the licence holder), amount to be invoiced and currency. Licences may be exported into excel. This area details the amount of terminal charge attributed to sub vendors. Complete sub vendor returns may be exported into excel. Note: Once you have verified the contents of your return, you must submit it to Borsa Italiana by clicking the Submit button. Page 11 of 17
12 6. Viewing Your Customer Account Profile Your customer profile contains your account details and address information. In addition, you can view the list of Enablements (product or levels of orderbook displayed through your devices you may report), the Licences (licences you currently hold) and the list of Users (people with access to your account). Page 12 of 17
13 Area Name L DD and BB Del IR Start Date Billing Start Date Ceased Date Billing Date Description of Information displayed in the Licences Table Licence name Licence Fee (Display and Redistribution Usage). Derived Data and Black Box are both considered Non Display Usage. Delayed notes if the licence is for delayed data. 'Invoice with return' ensures that the licence is billed at the same time as the terminal return. The date the licence commenced. The date a Client was first charged for the licence (same as start date). The date the licence was cancelled. The day within the month when the licence is to be billed (if not invoiced with the return). If your report on behalf of sub vendor customers, you may view the list your sub vendors by clicking Sub vendors. Page 13 of 17
14 7. Customer Support Service If the upload fails due to incorrect file format or data, then the application displays an error log on the Upload return page will display the errors. Appendix C details the most frequently encountered errors. If you experience any difficulties or require any further help with any part of the system in completing your terminal return online, please us at: BITreturns@borsaitaliana.it Alternatively, please call the terminal return support team in London on Page 14 of 17
15 Appendix A APPENDICES Country Names to be used when uploading a Borsa Italiana Usage declaration. Page 15 of 17
16 Appendix B An example of a csv file ready to upload Page 16 of 17
17 Appendix C Before preparing the csv file, please check the settings of your Windows application in the control panel application. Click the international settings tab and check that the settings are the same shown below, specifically the two points below: The decimal symbol is a full stop (.) and the list separator is a comma (,). The most frequently encountered errors when uploading a terminal return are incorrect spellings on Product, Country and Customer type. The following error report (or similar) is generated from ITR. In this instance, ensure you have used the correct Product, Country name and Customer type as detailed in this document. Page 17 of 17
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