Usability Test. Name: Guy Higuchi. Course: ICS Information Architecture and Web Design. Instructor: Luz M. Quiroga.
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1 1 Usability Test Name: Guy Higuchi Course: ICS Information Architecture and Web Design Instructor: Luz M. Quiroga Date: 5/11/11
2 2 I. Plan 1. Website The website for which this test is to be conducted upon is called Cheap Ass Gamer ( a website whose primary function is to discuss video game deals. 2. Goals, Objectives, and Tasks For this test, three tasks that are commonly conducted and/or seen on the website will be given to the participant, who will then attempt to successfully complete these tasks with no outside help. These tasks are: a. Search for a deal/category of deal for the game "Dragon Quest IX" b. Locate the answer to the question, "Why can't I create a post in the Trading Forum?" c. Access their user profile 3. User Group For this test, I plan to conduct it with a friend. He is a 22-year-old male who has a strong interest in video games, to whom the content of the website should be relevant and interesting, and a possible valuable resource for him in the future. 4. Location This test will take place in a casual setting, where my test subject is available. As there is no need for the test to be conducted in a specific environment, it will most likely take place in the test subject's home, to make the testing process more convenient for him. 5. Equipment For this test, I will need the following equipment: (1) Laptop computer (to conduct the test on) (1) Pen and (1) Notebook tablet (to record the test data) As this usability test is to be conducted with a singular test subject who is also a friend, the script will be improvised in the form of a casual conversation. If this test was to be redone with multiple test subjects, a formal script would be created to minimize bias.
3 3 II. Test and results The transcript for the test can be found in Appendix A. For the subject, the first task, attempting to find a specific deal thread on the game "Dragon Quest IX," was quite difficult. Being a long-time user of the website, I never realized how confusing it was to actually figure out the proper way to find a specific thread. I knew it was a convoluted process to actually find the thread, as the search function does not work intuitively, but didn't think it was such a hassle to start searching in the right place. The game not even showing up in the first search bar was intriguing, as that was something I did not expect to fail. This website could use a UI overhaul in order to reorganize the features of the website in a more intuitive manner. For the second task, locating the answer to the question "Why can't I create a post in the Trading Forum?," finding the answer was easier than I thought. I never had to look up this question myself, but knew how much trouble others had, so I expected it to take a bit of time. However, I didn't expect the answer to actually be where it could be expected to be: in a FAQ located in the forum it pertained to. The third task, accessing the user profile, was merely a formality at this point, as the subject viewed the user profile as he attempted to complete the second task. III. Possible explanation of results The first task may have turned out different than how I expected it to because, after many years of usage, I may have become accustomed to the website's quirks in navigation. As such, I have already experienced the problems that the person I was testing encountered and devised workaround and/or solutions to them, and possibly have since forgotten that I had trouble in the first place. For the second task, also as a veteran user, I have known the answer to the question for years, but after seeing many new users who apparently did not know the answer and voiced their situation on the forums, I may have automatically assumed that the answer was hard to find, rather than the possibility that the new users did not take the time to look for the answer. For the third task, I cannot give speculation as the third task was technically first completed while the tester was completing the second task.
4 4 Appendix A Task 1: Search for deal/category of deal Annotated Transcript of Conducted Usability Test Arrives at home page, sees link labeled "deals" on top bar. Sees a bunch of deals. I tell him to find a deal on "Dragon Quest IX." Skims first page, doesn't see it. Pauses to think. Scrolls back up to top of page. Sees search bar at top of page, clicks search bar, sees list of options pop up over bar. Confused at list of options. Mentions that "games" or "prices" could apply to this search. After some thought, clicks "prices" and searches for "Dragon Quest IX." Search results page pops up, no relevant links found. Search seems to have searched under "all" rather than "prices." Goes back. Searches again and waits a second. This time, a dropdown box appears with a list of games and prices. Dragon Quest IX is not on the list. Thinks. Hovers over blue question mark at right of search bar. Following the tips given, clicks "all" for search options, searches for Dragon Quest IX again. Still does not appear. Thinks for a moment. Opens Google and searches for the game. Finds the game's subtitle. Goes back to Cheap Ass Gamer and types in the subtitle of the game "Sentinels of the Starry Skies." Success! First link is the right game, clicks on "$" button to open a window with prices. Wait. Window with prices is not a deal thread, simply lists current low prices. Clicks on "threads" link on window. Search loads onto blank page with headers. Repeated refreshes do nothing. Clicks on search option on broken page (different search option). Searches for Dragon Quest IX. Search fails to load.
5 5 Goes back to deals forum, uses search there. List of results appear. Too many to skim through. Goes to advanced search. Selects the "Video Game Deals" forum as the area to search, and puts "Dragon Quest IX" in quotes because the prior search stated that "IX" was not being included as a search term for being too short. Searches through results, finds deal in the middle. Task 2: Locate the answer to, "why can't I create a post in the Trading Forum?" Looks at front page. Skims page up and down. Thinks. Goes to user profile. Doesn't find anything close to what he's looking for. Goes to forum index. Goes to CAG VIDEO GAME TRADING subforum. clicks Trading/Feedback Rules & Guidelines - ALL CAGs MUST READ - BUMP 3x/Day ONLY thread Finds answer under #3. Task 3: Access their user profile Goes to user profile.
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