JCCS. Joint Contingency Contracting System VENDOR USER GUIDE. July Prepared for:

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1 JCCS Joint Contingency Contracting System VENDOR USER GUIDE July 2011 Prepared for: BTA - JCCS Support 1851 South Bell Street, Suite 300 Arlington, VA 22202

2 Version History JCCS Vendor User Guide Version Publication Date Author Description of Change V2.3 May 15, 2007 JCCS Team Original version of the document V3.4 September 11, 2008 JCCS Team Updated content for JCCS v3.4, revised all content per the BTA template for technical documents V3.6 January 14, 2009 JCCS Team Updated content for JCCS v3.6, revised all content per the BTA template for technical documents V3.7 May 6, 2009 JCCS Team Updated content for JCCS v3.7, revised all content per the BTA template for technical documents V3.9 April 21, 2011 JCCS Team Updated content for JCCS v3.7, revised vendor registration process V4.0 June 27, 2011 JCCS Team Updated content to include new EFT features V4.1 July 13, 2011 JCCS Team Minor edits JCCS v4.0 - Vendor User Guide Business Transformation Agency June

3 Table of Contents 1. Executive Summary... 4 Who uses JCCS? Logging In to JCCS Vendor Registration... 7 Why should I register?... 7 What information is required?... 7 How do I register my company?... 8 Questions & Answers Vendor Profile and Point of Contact Vendor Homepage Maintain the Company Profile Maintain Vendor Point of Contact Search and View Solicitations Search for Solicitations View Solicitation Details Proposals and the Approval Process When can I submit a proposal? Submit a Proposal The Proposal Approval Process Appendix A Glossary of Terms Appendix B Contacting JCCS Support JCCS v4.0 - Vendor User Guide Business Transformation Agency June

4 Acronym List JCCS Vendor User Guide Acronym BTA DISA DoD HN JCC I/A JCCS RCC SOE Definition Business Transformation Agency ( Defense Information Systems Agency ( Department of Defense ( Host Nation Joint Contracting Command Iraq/Afghanistan Joint Contingency Contracting System ( Regional Contracting Center State Owned Enterprises JCCS v4.0 - Vendor User Guide Business Transformation Agency June

5 1. Executive Summary The Joint Contingency Contracting System (JCCS) is an application hosted in the Defense Information Systems Agency (DISA) secured network infrastructure. JCCS is deployed to Regional Contracting Centers (RCC s) in both Iraq and Afghanistan. The RCC s report to the Department of Defense (DoD) and Federal organization stakeholders, and use JCCS as the primary centralized web-based reporting tracking tool for acquisitions in-theater. In June 2007, JCCS won the Recognition Award by Major General Scott, Commanding General of Joint Contracting Command Iraq/Afghanistan (JCC I/A) for acquisition excellence in an expeditionary environment. Who uses JCCS? JCCS consists of two parts: a desktop application that is used by the contracting command and a website that is used by both the contracting command and the vendor community. Vendors are encouraged to register themselves in the JCCS database through the website, using either the English or the Arabic language interface. The website can also be used to search for solicitations of commodities and services that the vendors can fulfill. Vendors can submit their contracting proposals online. Vendors: Register with JCCS Search and Review Solicitations Submit Proposals JCCS captures critical host nation vendor data. Within JCCS, there s an emphasis on Host Nation (HN) spending and State-Owned Enterprises (SOE) initiatives. JCCS v4.0 - Vendor User Guide Business Transformation Agency June

2. Logging In to JCCS This manual describes functionality in JCCS that s applicable to contracting vendors. Only the web site portion of JCCS is discussed.

6 2. Logging In to JCCS This manual describes functionality in JCCS that s applicable to contracting vendors. Only the web site portion of JCCS is discussed. The JCCS client application that s used by government users is not described. Access to the Internet is required. A current web browser program must be used such as Internet Explorer, version 6 or later, or Mozilla Firefox, version 3 or later. The Google Chrome web browser is not supported. The public facing JCCS web site can be found at this URL: Click Non CAC Enabled Users to log in. JCCS v4.0 - Vendor User Guide Business Transformation Agency June

7 Here is a screenshot of the JCCS home page: JCCS v4.0 - Vendor User Guide Business Transformation Agency June

8 3. Vendor Registration Why should I register? Registering your company allows you to bid on opportunities posted to the Joint Contingency Contract System. The public is able to view solicitations posted by Contracting Officers and submit proposals for them, all in one online location. Anyone is allowed to view these opportunities; however, the website integrates the searching and viewing of opportunities with a registered vendor s ability to submit proposals and track their proposal submission history. What information is required? The following information is required for a Vendor to register. Required items are marked with an asterisk (*): Company Information Company Name* Company Alias Company Address* Country* Company Province/State* Company City* Tax ID Number Vendor Licensing Number Vendor Licensing Issuing Agency Number of Offices* Number of Iraqi Employees Woman Owned Preferred Method of Payment* Preferred Currency Type* Product/Service Description Identification Codes Classification Codes CAGE Code DUNS Number (if applicable) (if applicable) (Yes/No) Point of Contact Information Username* Primary Point of Contact Title Primary Pont of Contact First Name* Primary Point of Contact Last Name * Primary Point of Contact Phone* Primary Point of Contact Fax Primary Point of Contact * Additional Information required for Iraqi and Afghan Vendors: Position* Middle Name* Nickname* Passport/Gensiya Number* Tribe* As a Registered Vendor, you may view a read-only version of your profile while you are registered and pending approval. As an Approved Vendor, you are able to update or make changes to your profile as needed. Vendor Approvers Vendor Approvers will view your profile to verify that the information is correct. Vendor Approvers will also access your profile if you submit a deactivation or reactivation request. Contracting Officers Contracting Officers may search for Vendors that meet their product or service needs. Contracting Officers view read-only versions of Vendor Profiles and utilize the industry/section and point of contract information listed to find and contact Vendors. Contracting Officer may also access Vendor Profiles to enter Past Performance information once a Vendor has completed a contract. JCCS v4.0 - Vendor User Guide Business Transformation Agency June

How do I register my company? Step 1: Review the Registration Instructions Go to the JCCS main web page (shown on the previous page). Click on the Registration tab at the top left of the web page.

9 How do I register my company? Step 1: Review the Registration Instructions Go to the JCCS main web page (shown on the previous page). Click on the Registration tab at the top left of the web page. This brings you to the Registration Instructions web page (shown next) where the Registration process begins. Review the Registration Instructions. Click [Next] to proceed to the registration form for Corporate and Financial Information. Registration Instructions Screenshot IMPORTANT: As shown in the web page for Registration Instructions, DO NOT register your company more than one time. Registering multiple times will not increase your chances of being awarded a contract. JCCS v4.0 - Vendor User Guide Business Transformation Agency June

10 Step 2: Enter Corporate and Financial Information As shown next, complete the Corporate and Financial Information section. JCCS v4.0 - Vendor User Guide Business Transformation Agency June

Required data fields Enter your company name, address, country, and total number of offices. The province and city may be required depending on the country that was selected.

11 Required data fields Enter your company name, address, country, and total number of offices. The province and city may be required depending on the country that was selected. Enter the number of Iraqi citizens employed by your company even if your company is not an Iraqi company. ***Note: You will not be able to enter in the Cage Code or Duns number*** If you have a Cage Code or Duns Number, please wait until you have completed your JCCS registration and send your Company ID, Cage Code, and Duns Number to BTA-IRAQ-FEEDBACK@bta.mil Optional data fields If women owned, then click the check box. Choose your preferred method of payment, either cash or EFT, electronic funds transfer. The drop-down list for Preferred Currency Type has three possible choices: Afghani, Dinars, and Dollars. Enter a short description of your product or service. Identification Codes are mainly Iraqi and Afghani vendor-specific. Identification codes are optional; however, if any of the following Identification Codes are applicable, then please enter them: Chamber of Commerce Citizenship Contractors Union Iraqi Business Number (IBN) Ministry of Planning (MoP) Ministry of Trade (MoT) You may select multiple Classification Codes to describe the goods or services your company provides. In the area for Classification Codes, click the button for [Search] and follow the dialog box. Drill down to select a specific classification code. An example of the Classification Code dialog window is shown next. When you select a specific Classification Code from the pop-up dialog box (see above), you ll be returned to the main web page where your choices of classification codes are shown. Click the Save button to the right of your selected code to save it to the list. JCCS v4.0 - Vendor User Guide Business Transformation Agency June

Repeat Classification Code look-up as many times as needed to describe your company. Click Cancel to delete a Classification Code previously selected.

12 Repeat Classification Code look-up as many times as needed to describe your company. Click Cancel to delete a Classification Code previously selected. Click the SAVE button at the bottom of the Corporate and Financial Information web page to continue. After clicking SAVE, you will receive confirmation at the top of the web page that your information has been saved. A JCCS assigned Company ID will be displayed. Click the NEXT button to proceed to the third step in the vendor registration process. Electronic Funds Transfer (EFT) Fields If you selected EFT as the Method of Payment, the following screen displays so you can enter your bank information. The mandatory fields are: Bank Name, Address, Account Number, and Type of Account. Click SAVE at the bottom of the screen. JCCS v4.0 - Vendor User Guide Business Transformation Agency June

13 Step 3: Enter Point of Contact Information In this section you may create a Username and enter contact information for a company representative. Your Username will be used to access your profile once you have submitted your registration. Contracting officers will use the contact information to contact the company representative Point of Contact regarding potential business opportunities. JCCS v4.0 - Vendor User Guide Business Transformation Agency June

14 Step 3 (Continued): Answer Security Questions (3) and Enter Password You will be required to select and answer three security questions. If you forgot your JCCS password, you will need to provide the answers to your security questions to reset your password. Also, you will be required to enter a New Password and Confirm New Password. Your permanent password must be at least 15 characters long, include at least 1 number, at least 1 special character (@#$%^&+=), and at least 1 capitalized letter. An example of a valid password: abc1def*ghijklm After clicking Submit, you will receive confirmation at the top of the web page that the point of contact User Information has been saved. The confirmation message will re-state your chosen username. Click the NEXT button to proceed to the Registration Confirmation web page. JCCS v4.0 - Vendor User Guide Business Transformation Agency June

Step 4: Registration Confirmation The last step in the registration process simply confirms that the registration information was entered correctly.

15 Step 4: Registration Confirmation The last step in the registration process simply confirms that the registration information was entered correctly. You will receive an stating your registered full name, user name, company name and vendor ID. What Happens Next? As a registered vendor with a user name and password, you may log on to JCCS view a read-only version of your profile. Vendor approvers will view your profile to verify that the information is correct and identify you as an approved vendor. As an approved vendor, you can update or make changes to your profile. Questions & Answers How do I reset my password? 1. Select Forgot Password on the JCCS login screen 2. Enter your Username JCCS v4.0 - Vendor User Guide Business Transformation Agency June

3. Answer each of your (3) security questions and Select Submit Note: You can only reset your password once in a 24 hour

If you are locked out, please contact BTA-IRAQ- FEEDBACK@bta.mil 4. Please enter your New Password and Confirm New Password.

Resetting an Existing Password o Be different from the Previous 10 passwords used o Be changeable by the associated user only

16 3. Answer each of your (3) security questions and Select Submit Note: You can only reset your password once in a 24 hour period. Also, if you fail on three attempts to answer your security questions you will be locked out of JCCS. If you are locked out, please contact BTA-IRAQ- FEEDBACK@bta.mil 4. Please enter your New Password and Confirm New Password. Click Change Password. You will be returned to the initial JCCS Login Screen to login with your new password. Resetting an Existing Password o Be different from the Previous 10 passwords used o Be changeable by the associated user only once in a 24 hour period Note: Users will be forced to reset their password after 60 days JCCS v4.0 - Vendor User Guide Business Transformation Agency June

17 4. Vendor Profile and Point of Contact The previous section described how to register as a Vendor in JCCS. This section describes how to update your Vendor profile and how to maintain point of contact information. Vendor Homepage First, go to the JCCS home page, Click on the text link in the top-right portion of the web page that says LOG ON. Enter your username and password. (See the previous section in this manual if you are not a registered Vendor for JCCS.) You will be brought to the Vendor Homepage. A list of your proposals, if any, will be displayed. Vendor Homepage: Maintain the Company Profile To view your Company Profile, click the Company Profile link at the top of the Vendor Homepage. The Company Profile web page displays all of your Company Information. If you are Registered, but not Approved, information is read-only. Once you are an approved Vendor, then you may update and edit this information. Update the Company Profile information as necessary. Then click the SAVE button at the bottom of the web page. The Company Profile web page will be re-displayed with a confirmation message that the information was successfully updated. Company Profile web page: Mandatory Fields: Bank Name, Address, Account Number, & Type of Account JCCS v4.0 - Vendor User Guide Business Transformation Agency June

18 The Company point of contact (POC) is identified at the bottom of the Company Profile web page. The next section describes how to update POC information. Click on the hyperlink ID, POC Name, or address to move to the web page where the POC information can be updated. Editing EFT Fields If EFT is the method of payment, edit the bank information by clicking the Vendor Bank Information link. JCCS v4.0 - Vendor User Guide Business Transformation Agency June

19 Clicking the Vendor Banking Information link displays additional fields that you can edit. Click SAVE at the bottom of the screen to save the changes. Maintain Vendor Point of Contact The previous section described how to update the vendor Company Profile. At the bottom of the Company Profile web page, the Point of Contact (POC) for the vendor is identified. Click on the hyperlinked ID, POC Name, or address. A web page similar to the one shown below will be displayed. This is where POC information can be updated. JCCS v4.0 - Vendor User Guide Business Transformation Agency June

20 Update vendor Point of Contact information as necessary. Then click SAVE at the bottom of the web page. The web page will be re-displayed with a red confirmation message that confirms User Saved Successfully. Note: If the vendor is registered with JCCS, but not yet approved, the Point of Contact information is read-only. Once the vendor is approved, the Point of Contract information may be updated. JCCS v4.0 - Vendor User Guide Business Transformation Agency June

21 5. Search and View Solicitations Search for Solicitations First, verify that you re logged in to JCCS (see previous sections). From the Vendor Homepage, click Search Solicitations in the menu bar at the top of the web page. You may search JCCS contracting solicitations on any combination of search criteria. Here s the initial Search Solicitations web page before search criteria has been entered: All data fields for search criteria may be left blank. A complete list of all solicitations may be retrieved by simply clicking the SEARCH link at the bottom of the web page. This may return a very large number of solicitations. A list of solicitations that meet specific criteria may be retrieved by entering any combination of search options. Text data fields are not case sensitive. Enter the desired criteria and click SEARCH at the bottom of the web page. Solicitation Title Solicitation Number Classification Code Province Sector/RCC Keyword enter any portion of the solicitation title enter the identifying number linked to each solicitation click SEARCH to look-up and select one classification code click the drop-down to select a single Province where the work is to take place click the drop-down to select a single Sector or RCC enter one or more keywords to search Solicitation descriptions and titles Close Date enter a range of dates that proposals are due by A successful search will display a list of active solicitations at the bottom of the web page. Here s an example web page that shows a list of solicitations. Look at the list shown below the search criteria. JCCS v4.0 - Vendor User Guide Business Transformation Agency June

22 Each Solicitation Title is hyperlinked to a specific Solicitation Detail web page. Click on the Solicitation Title to display the web page with solicitation details, as discussed in the next section. JCCS v4.0 - Vendor User Guide Business Transformation Agency June

23 View Solicitation Details As shown in the previous section, you may search and retrieve a list of contracting solicitations. The Search Solicitations web page shows a list of solicitations retrieved from a search using any combination of criteria. Click on the hyperlinked Solicitation Title in the list to view the Solicitation Details web page, as shown next. Here s an example web page showing Solicitation Details: JCCS v4.0 - Vendor User Guide Business Transformation Agency June

24 The Solicitation Details web page contains all publicly available information about the product or service being requested. This information includes the Contracting Officer Points of Contact, a description of the work requested, and associated file attachments. The contracting officer may have added one or more files to the solicitation. If solicitation files are shown, then you may download a Solicitation File attachment by clicking on the hyperlinked file Title. A File Download box will pop up and display the option to open the file or save it to your computer. JCCS v4.0 - Vendor User Guide Business Transformation Agency June

25 6. Proposals and the Approval Process When can I submit a proposal? First, let s review. Section 3 of this manual described how to register your company and receive approval as a JCCS vendor. You must be a registered and approved JCCS vendor in order to submit proposals. Once approved, the vendor Point of Contact will receive a Username and Password by . Section 5 of this manual described how to search for solicitations. Go to the JCCS home page and log in. The JCCS home page can be found at Click on the top-right link LOG ON to login to JCCS. Once login is complete, click on the top menu option for Search Solicitations. Enter any combination of search criteria on the Search Solicitations web page and click SEARCH. The Search Solicitations web page will be re-displayed with a list of solicitations shown at the bottom page. As described in Section 4 View Solicitation Details, click on the solicitation title to move to the Solicitations Detail web page. The Solicitations Detail web page (described in Section 5) has a hyperlink at the bottom of the web page for SUBMIT PROPOSAL. If you desire to continue with a proposal, then click SUBMIT PROPOSAL. Submit a Proposal The Submit Proposal web page is shown next. Example data has been entered. This is the first of two screens to submit a proposal. All fields on the Submit Proposal web page are required. The last data field on the web page asks for a file prepared by your company in support of this proposal. The file type can be doc (Microsoft Word), ppt (Microsoft PowerPoint), pdf (Adobe Reader format), xls (Microsoft Excel spreadsheet). The proposal should be in accordance with the terms and conditions of the advertised solicitation. Your proposal should be crafted around the Statement-of-Work (SOW) that accompanies the solicitation. JCCS v4.0 - Vendor User Guide Business Transformation Agency June

26 Click the SUBMIT text link at the bottom of the web page to continue and confirm your proposal. When the proposal is submitted, a confirmation web page is displayed (shown below). This web page gives you the chance to review the details entered on the Submit Proposal web page. If the information is not correct, then click the Back button on your web browser (usually found somewhere on the top left portion of the window for most web browsers such as Firefox and Internet Explorer). If information on the confirmation web page Proposal Detail is accurate, then click the SAVE text link at the bottom of the web page. Here is the confirmation web page shown for Proposal Detail just before the SAVE button is clicked. Your proposal is committed to the JCCS system when you click the SAVE button. The web page will be redisplayed and a confirmation message will be shown above the Proposal Detail web page title. Contracting Officers will review the submitted proposal during the proposal review process (described in the next section). JCCS v4.0 - Vendor User Guide Business Transformation Agency June

27 The Proposal Approval Process Once a Solicitation is closed, Contracting Officers will review all of the submitted proposals. A vendor will be notified if they submitted the winning proposal. The person listed as the vendor Point of Contact will be contacted. Steps in the approval process: Solicitation is announced by the Government Vendor must make a decision to Bid or No Bid the opportunity being advertised by the Government at this time. Deciding factors are usually how large (scope) is the intended product or service if large can the Vendor afford to front the inventory (product) or Labor (services) for up to 60 days (if given the award) before being paid by the Government other considerations are whether or not the Vendor has the capabilities to match up against the Governments intended scope, whether or not the company has had any experience (past performance) with the Federal Government before, etc. Proposal is submitted Vendor prepares his/her proposal in accordance with the terms and conditions of the advertised solicitation carefully crafting their proposal around the Statement-of-Work (SOW) that accompanies the solicitation. Vendor must make extra sure to submit their finished proposal on time prior to the ending date and time of the advertised solicitation. Contract Award is Announced Winner of solicitation (source selection) is announced meaning the competitive range was established the remaining proposals were evaluated based on the solicitation factors generally price, past performance and technical factors however, sometimes other factors such as socio-economic factors, weighted factors, etc also exist and the best offer (proposal) is then selected for award providing that Legal (JAG) agrees the winning proposal (Vendor) is announced. All other vendors are then notified (unsuccessful offeror s notice) of the announced winner. Rights of the Vendor After the solicitation winner is announced, the unsuccessful offeror s have the right to petition (in writing) the cognizant Contracting Officer for the specific reasons or rationale that prevented their proposal from becoming the winning proposal. The Vendor must petition the Contracting Officer with three (3) days of the winning proposal announcement in order to receive a formal debrief concerning the status of their proposal in comparison to the winning proposal. The Contracting Officer must in turn, provide the unsuccessful bidder (Vendor) a debriefing within five (5) days, unless compelling reasons prevent this time limit causing the debriefing to exceed five (5) days. Typical types of debriefing information are as follows (FAR Subpart Post-award Debriefing of Offeror s ): (1) The Government s evaluation of the significant weaknesses or deficiencies in the offeror s proposal, if applicable; (2) The overall evaluated cost or price (including unit prices) and technical rating, if applicable, of the successful offeror and the debriefed offeror, and past performance information on the debriefed offeror; (3) The overall ranking of all offeror s, when any ranking was developed by the agency during the source selection; (4) A summary of the rationale for award; (5) For acquisitions of commercial items, the make and model of the item to be delivered by the successful offeror; and (6) Reasonable responses to relevant questions about whether source selection procedures contained in the solicitation, applicable regulations, and other applicable authorities were followed. JCCS v4.0 - Vendor User Guide Business Transformation Agency June

28 The debriefing shall not include point-by-point comparisons of the debriefed offeror s proposal with those of other offeror s. Moreover, the debriefing shall not reveal any information prohibited from disclosure by or exempt from release under the Freedom of Information Act (5 U.S.C. 552) JCCS v4.0 - Vendor User Guide Business Transformation Agency June

29 Appendix A Glossary of Terms Term Amendment Contracting Officer Joint Contingency Contract System Primary Company Representative Definition A notice that something in the Solicitation has been added or changed since it was originally posted. A government employee who carries out the solicitation and award of contracts that procure needed goods and services. A system for Contingency Contracting which provides the centralized function of registering Vendors, posting Solicitations, and receiving Proposals. An employee of the company who may be contacted regarding potential business opportunities. The Primary Company Representative is the first person who will be contacted. They are also responsible for updating the Company Profile information and should have the most responsibility and/or understanding of what the Company does in order to answer any and all questions. Proposal Request for Information Secondary Company Representative A Company Representative may also be referred to as a Point of Contact an individual who may be contacted for all questions and inquires or a (Vendor) User. An offer that a Vendor makes to the government in response to a Solicitation A Request for Information (RFI) is a standard business process whose purpose is to collect written information about the capabilities of various suppliers. Normally it follows a format that can be used for comparative purposes. An employee of the company who may be contacted regarding potential business opportunities. The Secondary Company Representative may be added to the Company as an alternative contact who may be reached. They maintain their own User Profile within ICCR, and can submit Proposals, but are not able to edit the Company Profile. Solicitation Synopsis Vendor Vendor Approver A Company Representative may also be referred to as a Point of Contact an individual who may be contacted for all questions and inquires or a (Vendor) User. A request for goods and/or services that the government puts out on RBI.Net NG. A document is attached to the Solicitation detailing the requirements that need to be met. A notice released before the Solicitation is posted. A Contracting Officer may release a Synopsis to give Vendors an early notice of what is being requested before the Solicitation is posted. A company looking to do business with the United States Government. A government representative who views submitted company profiles in the ICCR to verify that the information documented is correct. JCCS v4.0 - Vendor User Guide Business Transformation Agency June

30 Appendix B Contacting JCCS Support Please contact the JCCS team by at: jccs.support@gmail.com JCCS v4.0 - Vendor User Guide Business Transformation Agency June

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