Salesforce1 - ios App (Phone)

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1 Salesforce1 - ios App (Phone) Voluntary Product Accessibility Template (VPAT) This Voluntary Product Accessibility Template, or VPAT, is a tool that helps officials and decision-makers to evaluate Salesforce1 mobile app design conformance with the accessibility standards under Section 508 of the Rehabilitation Act. The scope of this VPAT includes all features of the Salesforce1 downloadable app for ios. The app features include object home and detail pages for standard and custom objects, Chatter, notes, tasks, calendar and events, people, cases, reports and dashboards. Salesforce1 downloadable app for Android is not included in this VPAT. Name of the Product: Salesforce1 for ios Version: 11.0 Last Release Date: October 2016 Point of Contact Name/ accessibility@salesforce.com The first table of the VPAT document provides a summary view of the section 508 Standards. The subsequent tables provide more detailed views of each subsection. There are three columns in each table. Column one of the Summary Table describes the subsections of subparts B and C of the Standards. Summary Table Criteria Applicable Compliance Section Software Applications and Operating Systems Applicable with Section Web-based internet information and applications Applicable with Section Telecommunications Products Section Video and Multi-media Products Section Self-Contained, Closed Products Section Desktop and Portable Computers Section Functional Performance Criteria Applicable with Section Information, through equivalent Applicable Documentation, and Support facilitation Page 1 of 10

2 Section Software Applications and Operating Systems Detail Criteria (a) When software is designed to run on a system that has a keyboard, product functions shall be executable from a keyboard where the function itself or the result of performing a function can be discerned textually. (b) Applications shall not disrupt or disable activated features of other products that are identified as accessibility features, where those features are developed and documented according to industry standards. Applications also shall not disrupt or disable activated features of any operating system that are identified as accessibility features where the application programming interface for those accessibility features has been documented by the manufacturer of the operating system and is available to the product developer. with Salesforce1 ios app is designed to work only with touch-enabled devices and on-screen keyboards, and does not use hardware keyboards by default. However, a user can connect a hardware keyboard to an iphone for text input. With VoiceOver screen reader enabled, most of the Salesforce1 ios features are accessible by using the device on-screen touch capability, with left and right swipe movements. However, there is an exception: Changing visual chart display on the Dashboards detailed screen is not focusable with on-screen linear swiping. Salesforce1 ios app user interface and controls do not disrupt, deactivate, or interfere with ios operating system accessibility features such as High Contrast, System fonts, White on Black inverse colors, zoom and VoiceOver on the iphone. Page 2 of 10

3 Criteria (c) A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. The focus shall be programmatically exposed so that Assistive Technology can track focus and focus changes. (d) Sufficient information about a user interface element including the identity, operation and state of the element shall be available to Assistive Technology. When an image represents a program element, the information conveyed by the image must also be available in text. (e) When bitmap images are used to identify controls, status indicators, or other programmatic elements, the meaning assigned to those images shall be consistent throughout an application's performance. with with By design, Salesforce1 ios app does not show an on-screen focus indicator when the user touches a user interface element. With VoiceOver enabled, there is a focus indication on-screen using touch swipe methods to track focus changes with the following exception: The list items focus order sequence within the Add Filter and Sort screens are not correct as the linear swipe focus moves in opposite direction from the last to first item in the list instead of vice-versa. WAI-ARIA role, state and value information for Salesforce1 ios app user interface controls and elements are programmatically available to assistive technology. Functional images within the app have alternative text with the following : Some of the images used in the Chatter, Post and People screens are identified and announced as Content View Image and does not provide descriptive information for the assistive technology. Visual charts displayed on Reports and Dashboards are not properly described for assistive technology. Images that convey information have proper alternative text, and the meaning of such images is consistent throughout Salesforce1 ios app. Page 3 of 10

4 Criteria (f) Textual information shall be provided through operating system functions for displaying text. The minimum information that shall be made available is text content, text input caret location, and text attributes. (g) Applications shall not override user selected contrast and color selections and other individual display attributes. (h) When animation is displayed, the information shall be displayable in at least one non-animated presentation mode at the option of the user. (i) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. (j) When a product permits a user to adjust color and contrast settings, a variety of color selections capable of producing a range of contrast levels shall be provided. (k) Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz. (l) When electronic forms are used, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. Textual information is programmatically available to assistive technology in Salesforce1 ios app. Salesforce1 ios app respects the ios operating system inverse color settings and does not override any default contrast settings Salesforce1 ios app does not use any animation resulting in moving, blinking, or scrolling information in the user interface. Animation is only used in form of loading image which contains proper textual information available to assistive technology. Salesforce1 ios app does not use color alone as a means of conveying information or indicating any action. Salesforce1 ios app does not perform any special steps to transform color or font-style-based information when it is viewed with VoiceOver enabled. Salesforce1 ios app does not permit a user to adjust color and contrast settings in the app user interface. Salesforce1 ios app has no flashing or blinking text, objects or other elements greater than 2Hz and lower than 55Hz. All the electronic form controls in the Salesforce1 ios app are accessible with the use of assistive technology such as VoiceOver. Page 4 of 10

5 Section Web-based Internet information and applications Detail Criteria (a) A text equivalent for every non-text element shall be provided (e.g., via "alt", "longdesc", or in element content). (b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation. (c) Web pages shall be designed so that all information conveyed with color is also available without color, for example from context or markup. with Images used in the Salesforce1 ios app have meaningful alternative (alt) text descriptions. Non-relevant or decorative images have null alt attributes or are inserted as a CSS background image. Images inserted as a CSS background image contain meaningful text alternatives. Salesforce1 for ios does not provide any multimedia presentations. Salesforce1 ios app does not use color or font-styles alone to distinguish the importance of a visual element. Most of the Salesforce1 ios app user interface is provided with sufficient color contrast between foreground and background text colors to ensure easy and clear legibility for people with moderately low vision. However, there are some exception to this, including the following: The inline placeholder text that is displayed within the input text boxes across the ios app do not meet the minimum contrast criteria. Action buttons within Add Filter and Sort screens fail the minimum contrast requirement. Some of the text displayed within some app screens such as Events and Dashboard charts fail the minimum contrast criteria. Page 5 of 10

6 Criteria (d) Documents shall be organized so they are readable without requiring an associated style sheet. (e) Redundant text links shall be provided for each active region of a server-side image map. (f) Client-side image maps shall be provided instead of server-side image maps except where the regions cannot be defined with an available geometric shape. (g) Row and column headers shall be identified for data tables. (h) Markup shall be used to associate data cells and header cells for data tables that have two or more logical levels of row or column headers. (i) Frames shall be titled with text that facilitates frame identification and navigation (j) Pages shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz. (k) A text-only page, with equivalent information or functionality, shall be provided to make a web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the text-only page shall be updated whenever the primary page changes. with Salesforce1 ios app is a mobilebased application (not a document). To work correctly, the mobile app user interface requires the use of associated style sheets. Apple ios devices do not provide any option to disable or read screen elements without associated style sheets. Salesforce1 ios app does not use server-side image maps. Salesforce1 ios app does not use client-side image maps. In Salesforce1 ios app, data tables are used only on Reports and Dashboards where the column headers are not properly associated with row cells. VoiceOver screen reader does not announce column header information with row cells. Salesforce1 for ios does not use data tables that have more than one logical level of either column or row headers. No frames are currently used for interaction within the Salesforce 1 ios app. Salesforce 1 ios app does not cause the screen to flicker with a frequency greater than 2Hz and lower than 55Hz. Text only pages are not required because Salesforce1 ios app user interface has been coded to meet applicable standards, to the extent specified. Page 6 of 10

7 Criteria (l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by Assistive Technology. (m) When a web page requires that an applet, plug-in or other application be present on the client system to interpret page content, the page must provide a link to a plug-in or applet that complies with (a) through (l). (n) When electronic forms are designed to be completed on-line, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. (o) A method shall be provided that permits users to skip repetitive navigation links. (p) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required. with Salesforce1 for ios uses JavaScript, WAI-ARIA and the most modern HTML5 techniques to provide interaction within the app. This allows assistive technology such as VoiceOver to read and transmit information back to the user with an exception: For some of the overlay screens in the Salesforce1 ios app are developed using scripting technology, the hidden underneath content becomes accessible with use assistive technology that display data entry forms and other related information such as buttons and navigation links which makes it difficult for users to understand the screen information. Salesforce1 for ios does not require any applet or plug-in to work with its default functionality. All the electronic form controls in the Salesforce1 ios app are accessible with the use of assistive technology such as VoiceOver. Salesfoce1 ios app uses various document landmarks such as <header>, <section> and <article> to help assistive technology users navigate to different sections within the app when the Voiceover Rotor features are being used. Salesforce1 ios app does not require any time response as it keeps the user logged in to the app within that session. Page 7 of 10 October 2016

8 Section Functional Performance Criteria Detail Criteria (a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for Assistive Technology used by people who are blind or visually impaired shall be provided. (b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for Assistive Technology used by people who are visually impaired shall be provided. (c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for Assistive Technology used by people who are deaf or hard of hearing shall be provided. (d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided. with With VoiceOver enabled, most of Salesforce1 ios app features can be accessible using device on-screen touch capability, with left and right swipe movements and text-to-speech functionality. However, there are some where some functionally or feature does not work correctly with assistive technology. Assistive technology users are not alerted for the error warning message once the form error is identified on the data entry screens. Refer to the following sections for more details regarding other : (a), (c), (d); (c), (g), (l) Salesforce1 ios app supports the use of zoom and color inversion features on the ios iphone device. Salesforce1 ios app does not rely on sound alone or user hearing to access any of its app functionality. Salesforce1 ios app does not rely on audio to present information. Page 8 of 10

9 Criteria (e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for Assistive Technology used by people with disabilities shall be provided. (f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided. Salesforce1 ios does not require user speech. Salesforce1 ios app does not require fine motor control or simultaneous actions. Salesforce1 ios user interface and controls have large target areas that do not cause problems for people who have limited fine motor control or limited reach and strength. Page 9 of 10

10 Section Information, Documentation and Support Detail Criteria (a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge (b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge. (c) Support services for products shall accommodate the communication needs of end-users with disabilities. with equivalent facilitation Salesforce provides electronic versions of all product support documentation related to the Salesforce1 mobile app. Users with disabilities can request additional product support documentation by opening a new case at Salesforce provides information on the Salesforce1 mobile app features in the documentation at mobile/app/features/. Accessibility related documentation can be access by going to Support service related to the Salesforce1 mobile app can be found at the Salesforce.com website. Currently, telephone communication provision does not support TTY or relay services. Users with disabilities can open support request directly at Page 10 of 10

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