Adobe Captivate 9 Voluntary Product Accessibility Template

Transcription

1 Adobe Captivate 9 Voluntary Product Accessibility Template The purpose of the Voluntary Product Accessibility Template is to assist Federal contracting officials in making preliminary assessments regarding the availability of commercial Electronic and Information Technology products and services with features that support accessibility. It is assumed that offerers will provide additional contact information to facilitate more detailed inquiries. The first table of the Template provides a summary view of the section 508 Standards. The subsequent tables provide more detailed views of each subsection. There are three columns in each table. Column one of the Summary Table describes the subsections of subparts B and C of the Standards. The second column describes the supporting features of the product or refers you to the corresponding detailed table, e.g., equivalent facilitation. The third column contains any additional remarks and explanations regarding the product. In the subsequent tables, the first column contains the lettered paragraphs of the subsections. The second column describes the supporting features of the product with regard to that paragraph. The third column contains any additional remarks and explanations regarding the product. Date: 8/19/2015 Name of Product: Adobe Captivate 9 Contact for more Information: access@adobe.com Guideline Applicable Compliance Software Applications and Operating Systems Applicable Web-based Intranet and Internet Information and Systems Applicable Telecommunications Products Not Applicable Video and Multimedia Products Applicable Supports Self-Contained, Closed Products Not Applicable Desktop and Portable Computers Not Applicable Functional Performance Criteria Applicable Information, Documentation, Support Applicable Supports Page 1 of 19

2 Section Software Applications and Operating Systems - Detail Criteria Supporting Features Remarks and explanations (a) When software is designed to run on a system that has a keyboard, product functions shall be executable from a keyboard where the function itself or the result of performing a function can be discerned textually. The Adobe Captivate 9 interface does provide some keyboard access through the application menu and keyboard shortcuts. However, a rating of Supports with Exceptions has been given for the following reasons: It is not possible to move focus between the canvas and panels using the keyboard alone. When selecting the standard shortcut F6 to navigate between application panes, the window to import audio opens instead. The controls in the top menu, such as Slides and Record, some controls in the Properties and Timings panel, such as Style button and Basic combo-box, the Help link in windows, such as the Object Style Manager and Advanced Audio Management and controls, such as Open Aggregator Project, at the top of the Aggregate Project window do not receive keyboard focus. The Preferences window allows tabbing between controls in the right pane and use of the arrow keys between items in the left pane but lacks keyboard access to move between the two panes. The close buttons for the Branching View, Skin Editor, Advanced Interaction, Comments, Swatch Manager, Find and Replace, and HTML5 Tracker windows cannot be selected with the keyboard. To close these windows, keyboard-only and assistive technology users must find the correct window from the main menu, then navigate to and close the window from the menu, which is cumbersome. Users are unable to hide or lock individual sections of slides in the Timeline window nor are they able navigate between the slide content section and the timeline in seconds section with the keyboard. Adobe Captivate 9 Voluntary Product Accessibility Template Page 2 of 19

3 The right click menu that is available from the Filmstrip panel or the canvas cannot be opened with standard keyboard shortcuts of Shift+F10 or the Windows application key. None of the windows can be moved or resized using the keyboard. Most interactive content in the Flash presentation is accessible with the keyboard. A rating of Supports with Exceptions has been given for the following reasons: Focus remains in the web address bar of a browser until moved with a mouse into the presentation. The Click Box, Hot Spot, and Rollover content controls cannot be activated with the keyboard. The second radio button in the Multiple Choice and True/False quizzes cannot be selected. The Sequence quiz options cannot be moved using the keyboard. (b) Applications shall not disrupt or disable activated features of other products that are identified as accessibility features, where those features are developed and documented according to industry standards. Applications also shall not disrupt or disable activated features of any operating system that are identified as accessibility features where the application programming interface for those accessibility features has been documented by the manufacturer of the operating system and is available to the product developer. Adobe Captivate 9 does not disable or disrupt some activated accessibility features of the platform such as Sticky keys and Toggle keys However, the application does not follow the High Contrast setting of the Operating System such as Windows High Contrast #1. A is given as the Flash presentation does not inherit the High Contrast setting of the Operating System such as Windows High Contrast #1. Adobe Captivate 9 Voluntary Product Accessibility Template Page 3 of 19

4 (c) A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. The focus shall be programmatically exposed so that Assistive Technology can track focus and focus changes. Adobe Captivate 9 does provide a welldefined on-screen indication of focus for some interactive elements. A rating of Supports with Exceptions has been given as some of the elements in the Advanced Action and Variables windows have poor visual and programmatic focus. Most controls receive visual and programmatic focus with the exception of the Click Box, Hot Spot, and Rollover content. (d) Sufficient information about a user interface element including the identity, operation and state of the element shall be available to Assistive Technology. When an image represents a program element, the information conveyed by the image must also be available in text. Adobe Captivate 9 does contain sufficient information about many user interface elements including the identity, operation and state of the elements. A rating of Supports with Exceptions has been given for the following reasons: Some of the controls in the Properties and Timing panel do not contain accessible names, such as the fly out menus associated with Shadow and Reflection and the No Transition combo-box. Some of the form elements in the Object Style Manager window, such as Size spin box and the Image bluebox, do not have labels. Some of the form elements in the Preferences window, such as the Display for secs edit field and the Preloader form field, do not have labels. The controls Slides, Text, Objects, Interactions, Media, Preview, and Publish do not have accessible names. The elements in the Category pane of the Preference window do not have accessible names. The fields on the Global Preferences: Recording: Keys pane of Preferences Adobe Captivate 9 Voluntary Product Accessibility Template Page 4 of 19

5 show a role of client and do not have text names. The first and second panes in the Object Style Manager window, e.g., Standard Objects and [Default Text Butt...], do not provide accessible names for the controls in the panes. The icons in the window that allow users to select a presentation type when the application is first opened do not contain roles or accessible names. The icons used to represent the different responsive web formats do not contain accessible names. The slides in the Filmstrip panel do not contain accessible names. Selecting the Play Slide control on a slide containing audio with closed captions does not display the closed captions. Most controls in a Flash presentation do contain sufficient information about a user interface element including the identity, operation and state of the element. However, a rating of Supports with Exceptions has been given for the following reasons: The radio buttons are not properly grouped for the True/False and Multiple Choice quizzes. Elements, such as the Search field in the Table of Contents and the bookmarks, do not contain the proper roles or text descriptions. Assistive technologies do not identify information associated with Click Box, Hot Spot, or Rollover content. Adobe Captivate 9 Voluntary Product Accessibility Template Page 5 of 19

6 (e) When bitmap images are used to identify controls, status indicators, or other programmatic elements, the meaning assigned to those images shall be consistent throughout an application's performance. Supports Supports Adobe Captivate 9 uses bitmap images identifying controls, status indicators, and other programmatic elements consistently throughout the application. Controls in Captivate 9 that are applied consistently will be generated consistently in the Flash presentation. (f) Textual information shall be provided through operating system functions for displaying text. The minimum information that shall be made available is text content, text input caret location, and text attributes. Adobe Captivate 9 does provide some textual information through operating system functions for displaying text. A rating of Supports with Exceptions has been given, as the content in the windows Send for Shared Review does not provide text or text location to screen reader users. Supports Text information generated from Captivate 9 using the Accessibility feature does provide content, caret location, and attributes in a Flash presentation. (g) Applications shall not override user selected contrast and color selections and other individual display attributes. Does not support Captivate 9 does not support the Windows OS high contrast settings selected by users. Does not support Flash presentations do not support the Windows OS high contrast settings selected by users. Adobe Captivate 9 Voluntary Product Accessibility Template Page 6 of 19

7 (h) When animation is displayed, the information shall be displayable in at least one non-animated presentation mode at the option of the user. Supports The Adobe Captivate 9 interface does not use animation other than to allow the user to preview the slides, which may contain author generated animated content. Controls are provided to control playback of the timeline. Supports Adobe Captivate 9 provides a method to display animation in a non-animated mode for Flash presentations. Authors can choose to not use animation and can require the user use a keystroke or click the mouse in order to continue to the next slide. (i) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. Supports Supports The Adobe Captivate 9 user interface does not use color as the only means of conveying information. Adobe Captivate 9 provides ways for authors to specify text equivalents when color is used to convey information. (j) When a product permits a user to adjust color and contrast settings, a variety of color selections capable of producing a range of contrast levels shall be provided. Supports Not applicable Adobe Captivate 9 does not permit the user to adjust color and contrast settings. Adobe Captivate 9 does not provide a method to adjust color and contrast settings in Flash presentations. (k) Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz. Supports The Adobe Captivate 9 user interface does not use flashing or blinking text, objects, or other elements. Adobe Captivate 9 Voluntary Product Accessibility Template Page 7 of 19

8 Supports Adobe Captivate 9 provides a method to display non-flashing or blinking text and objects in Flash presentations. (l) When electronic forms are used, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. Adobe Captivate 9 does allow access by Assistive Technologies to some of the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. A rating of Supports with Exceptions has been given for the following reasons: The controls Slides, Text, Objects, Interactions, Media, Preview, and Publish do not have accessible names. Some of the controls in the Properties and Timing panel do not contain accessible names, such as the fly out menus associated with Shadow and Reflection and the No Transition combo-box. The slides in the Filmstrip panel do not contain accessible names. The icons used to represent the different responsive web formats do not contain accessible names. The elements in the Category pane of the Preference window do not have accessible names. The first and second panes in the Object Style Manager window, e.g., Standard Objects and [Default Text Butt...], do not provide accessible names for the controls in the panes. Some of the form elements in the Object Style Manager window, such as Size spin box, do not have labels. Some windows, such as Advanced Interaction and HTML5 Tracker, do not receive focus when opened. Adobe Captivate 9 Voluntary Product Accessibility Template Page 8 of 19

9 Most of the form fields expose information to assistive technology needed to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. A rating of supports with exceptions has been given as the radio buttons in the Multiple Choice and True/False quizzes are not properly grouped. Section Web-based Internet information and applications - Detail Criteria Supporting Features Remarks and explanations (a) A text equivalent for every non-text element shall be provided (e.g., via "alt", "longdesc", or in element content). An accessible name and description can be added to most images and non-text objects, which is then inherited by the HTML presentation. A rating of Supports with Exceptions is given as some features, such as the Hotspots and Rollover objects, cannot be assigned an accessible name or accessible description. (b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation. Supports Adobe Captivate 9 enables authors to create, edit and export captions along with recording audio tracks. The captions can be synchronized with the presentation and within multimedia within a presentation. Audio can be created that provides sufficient description for people who cannot see the video portion of multimedia. Adobe Captivate 9 Voluntary Product Accessibility Template Page 9 of 19

10 (c) Web pages shall be designed so that all information conveyed with color is also available without color, for example from context or markup. Supports Adobe Captivate 9 enables authors to create presentations where color is not used as the only means of conveying information. (d) Documents shall be organized so they are readable without requiring an associated style sheet. Adobe Captivate 9 enables authors to define the focus order of buttons through the tab order panel. The reading order of content is also controlled by the placement of content on the slide. However, a rating of Supports with Exceptions has been given as the Playback controls are announced before the contents of the slide and because the focus order of only buttons can be controlled through the tab order panel. (e) Redundant text links shall be provided for each active region of a server-side image map. Not applicable Adobe Captivate 9 does not create serverside image maps that are inherited by HTML presentations. (f) Client-side image maps shall be provided instead of server-side image maps except where the regions cannot be defined with an available geometric shape. Not applicable Adobe Captivate 9 does not create clientside image maps that are inherited by HTML presentations. (g) Row and column headers shall be identified for data tables. Not applicable Adobe Captivate 9 does not have a capability to add data tables that would be inherited by HTML presentations. (h) Markup shall be used to associate data cells and header cells for data tables that have two or more logical levels of row or column headers. Not applicable Adobe Captivate 9 does not have a capability to add data tables that would be inherited by HTML presentations. Adobe Captivate 9 Voluntary Product Accessibility Template Page 10 of 19

11 (i) Frames shall be titled with text that facilitates frame identification and navigation has been applied as Captivate 9 outputs the Web object in HTML into an untitled iframe. A title can be added manually by the author after generation of the HTML content. (j) Pages shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz. Supports By default Captivate 9 does not create content that causes the screen to flicker at a frequency greater than 2Hz or lower than 55Hz. (k) A text-only page, with equivalent information or functionality, shall be provided to make a web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the textonly page shall be updated whenever the primary page changes. Not applicable Adobe Captivate 9 does not output a textonly page. (l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by Assistive Technology. By default Captivate 9 does display content, create interface elements, and provide information with JavaScript that can be read by Assistive Technology. A rating of Supports with Exceptions has been given for the following reasons: Several interactive elements are generated that are accessible only with a mouse, such as Rollover content and Hot Spots. Several elements do not contain roles to allow users to determine how to interact with the elements, such as the Bookmarks in a Table of Contents. Some elements do not provide a visual indication when they receive keyboard focus, such as the radio buttons in a True and False quiz. Adobe Captivate 9 Voluntary Product Accessibility Template Page 11 of 19

12 (m) When a web page requires that an applet, plug-in or other application be present on the client system to interpret page content, the page must provide a link to a plug-in or applet that complies with (a) through (l). Supports For Flash movies generated in Adobe Captivate 9 a plug-in detection script is included. If the Flash plug- in is not detected in the user's browser a link to download the plug-in is available. (n) When electronic forms are designed to be completed on-line, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. Controls in the Captivate 9 do provide information to Assistive Technology users about how to complete the forms and the form fields. A rating of Supports with Exceptions has been given as some form fields, such as on the Short Answer quiz, do not have labels and the radio buttons on the True and False quiz are not properly grouped. (o) A method shall be provided that permits users to skip repetitive navigation links. Does not support Adobe Captivate 9 does not provide a method to allow users to bypass the Playback controls when users transition to a new slide or when the Table of Contents remains visible on the page. (p) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required. Supports Playback controls in the Adobe Captivate 9 allow users to pause slides and move forward or backward through them. Authors can include time limits for responses, but this is optional. Note to : The Board interprets paragraphs (a) through (k) of this section as consistent with the following priority 1 Checkpoints of the Web Content Accessibility Guidelines 1.0 (WCAG 1.0) (May ) published by the Web Accessibility Initiative of the World Wide Web Consortium: Paragraph (a) - 1.1, (b) - 1.4, (c) - 2.1, (d) - 6.1, (e) - 1.2, (f) - 9.1, (g) - 5.1, (h) - 5.2, (i) , (j) - 7.1, (k) Adobe Captivate 9 Voluntary Product Accessibility Template Page 12 of 19

13 Section Video and Multi-media Products - Detail Criteria Supporting Features Remarks and explanations a) All analog television displays 13 inches and larger, and computer equipment that includes analog television receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals. As soon as practicable, but not later than July 1, 2002, widescreen digital television (DTV) displays measuring at least 7.8 inches vertically, DTV sets with conventional displays measuring at least 13 inches vertically, and stand-alone DTV tuners, whether or not they are marketed with display screens, and computer equipment that includes DTV receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals. Not applicable Adobe Captivate 9 does not include any display hardware. (b) Television tuners, including tuner cards for use in computers, shall be equipped with secondary audio program playback circuitry. Not applicable Adobe Captivate 9 does not include any television tuner hardware. (c) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain speech or other audio information necessary for the comprehension of the content, shall be open or closed captioned. Supports Adobe Captivate 9 provides a built-in method for captioning content displayed in output files. (d) All training and informational video and multimedia productions, which support the agency's mission, regardless of format, that contain visual information necessary for the comprehension of the content, shall be audio described. Supports Adobe Captivate 9 presentations supports audio at multiple levels, which can be configured by author. Adobe Captivate 9 Voluntary Product Accessibility Template Page 13 of 19

14 (e) Display or presentation of alternate text presentation or audio descriptions shall be user-selectable unless permanent. Supports Adobe Captions can be displayed or hidden using the Caption button in the Player interface for Captivate 9. Section Functional Performance Criteria - Detail Criteria Supporting Features Remarks and explanations (a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for Assistive Technology used by people who are blind or visually impaired shall be provided. Does not support Authoring Adobe Captivate 9 does not support operation by users who are blind or with assistive technology such as screen readers due to the following: The lack of keyboard support as listed in (a) affects people who are blind or visually impaired, since these users navigate through the application almost exclusively with the keyboard. As listed in (d), (f ), and (l), when information about user interface elements is not available to assistive technologies, users of screen readers may not be able to interact appropriately with the controls. In addition to the above, when new windows are opened, focus is not placed on the content inside the windows, such as in the Audio Settings window. Focus order in the Insert Questions windows does not move from left to right when checkboxes are selected and their related form fields are enabled. Using the Shift+Ctrl+P keyboard shortcut to retrieve a PowerPoint slide instead opens another application. Adobe Captivate 9 Voluntary Product Accessibility Template Page 14 of 19

15 Most elements in the Captivate 9 Flash presentation are keyboard accessible and provide sufficient information to Assistive Technology with some exceptions as noted in (a), (c), (d), and (l). Most elements in the Captivate 9 HTML presentation are keyboard accessible and provide sufficient information to Assistive Technology with some exceptions as noted in (l). (b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for Assistive Technology used by people who are visually impaired shall be provided. Adobe Captivate 9 does not require visual acuity greater than 20/70 and supports assistive technologies such as OS screen magnification. A rating of Supports with Exceptions has been assigned for the following reasons: The inability of the application to inherit a high contrast setting from the OS as noted in (b) and (g). The lack of keyboard support as listed in (a) may affects people who are visually impaired and are using screen magnifier software with the keyboard. Adobe Captivate 9 Voluntary Product Accessibility Template Page 15 of 19

16 Most content in the Flash presentations generated from Adobe Captivate 9 do not require visual acuity greater than 20/70. A rating of has been given for the following reasons: The lack of keyboard support as listed in (a) may affects people who are visually impaired and are using screen magnifier software with the keyboard. The Windows high contrast option is not honored by the Flash content, although authors can create alternative and high contrast content. It is also important to note that color contrast of content in the slides is dependent on the author. As such, this content may not have a high enough contrast ratio for some users. Most content in the HTML presentations generated from Adobe Captivate 9 do not require visual acuity greater than 20/70. A rating of has been given as these users are unable to increase the size of content on the slides. It is also important to note that color contrast of content in the slides is dependent on the author. As such, this content may not have a high enough color contrast ratio for some users. (c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for Assistive Technology used by people who are deaf or hard of hearing shall be provided Adobe Captivate 9 does support operation and information retrieval that does not require user hearing with the exception noted in (d). Adobe Captivate 9 supports captioning in presentations. Adobe Captivate 9 Voluntary Product Accessibility Template Page 16 of 19

17 Supports Adobe Captivate 9 supports captioning in presentations. (d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided. Authoring : Audio information is not important to the use of Captivate 9 with the exception noted in (d). Captivate 9 supports captioning in presentations. Supports Captivate 9 supports captioning in presentations. (e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for Assistive Technology used by people with disabilities shall be provided. Supports Supports Adobe Captivate 9 interface does not require user speech. Adobe Captivate 9 output does not require user speech. Supports Adobe Captivate 9 output does not require user speech. Adobe Captivate 9 Voluntary Product Accessibility Template Page 17 of 19

18 (f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided. Does not support Adobe Captivate 9 does not support operation and information retrieval by users with mobility impairments. The lack of keyboard support as listed in (a) affects people with mobility impairments, since these users navigate through the application almost exclusively with the keyboard or using speech to text tools such as Dragon Naturally speaking. In addition to the above, focus order in the Insert Questions windows does not move from left to right when checkboxes are selected and their related form fields are enabled. Using the Shift+Ctrl+P keyboard shortcut to retrieve a PowerPoint slide instead opens another application. Most functionality in the Flash presentation generated from Adobe Captivate 9 can be navigated to and selected using the keyboard or via keyboard shortcuts. A rating of has been given as users are unable to perform the functions stated in (a). It is important to note that objects, such as hotspot and rollovers, may require fine motor control but it they an optional aspects of presentations. Adobe Captivate 9 Voluntary Product Accessibility Template Page 18 of 19

19 Most functionality in the HTML Output can be navigated to and selected using the keyboard. A rating of Supports with exceptions has been given, as users must navigate through the Playback controls before they are able to navigate within the slide content as stated in (l). It is important to note that objects, such as hotspot and rollovers, may require fine motor control but are optional aspects of presentations. Section Information, Documentation, and Support - Detail Criteria Supporting Features Remarks and explanations (a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge. Supports Adobe provides electronic versions of all product support documentation. (b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge. Supports Adobe provides information on accessibility features in the documentation. Electronic versions of all product support documentation are provided. (c) Support services for products shall accommodate the communication needs of end-users with disabilities. Supports Product support for Adobe products is available in a variety of formats and from a number of online sources available from Adobe. Adobe Captivate 9 Voluntary Product Accessibility Template Page 19 of 19