Oracle Applications Cloud User Experience Strategy & Roadmap

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1 Oracle Applications Cloud User Experience Strategy & Roadmap By Jeremy Ashley, Group Vice President Oracle Applications User Experience Copyright 2017 Oracle Corporation. All Rights Reserved.

2 Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle. 1

3 What do you expect from the cloud? Simplicity You expect simplicity. You should not have to learn how to do simple tasks. Mobility You expect mobility. You should be able to do the right types of tasks on the right device at any given time. If you re doing a brief task, you shouldn t have to open your laptop. If you re doing something that takes more effort, you shouldn t be forced to do that on a mobile device. Extensibilty You expect extensibility. Our design work sets a visual look and provides a framework. Our configurability tools help you take the extra step to make the process your own. 2

4 Developing the Oracle What have we done to deliver a stellar cloud user experience (UX) to a new generation? Research & design: Any product we design must meet expectations and encourage participation. We need to have a good understanding of the technology available as well as the business processes our customers use. We gather ongoing feedback and look for patterns and places where design can create a better user experience. Development: We analyze the research and work to understand how those concepts can be presented in the most direct way possible. Customers are involved in every part of the process: at the engineering level, design level, feedback level. We re validating our decisions at every step. Evolution: We ve continued to refine the cloud and introduce simplicity where it makes sense, from simpler self-service in HCM to simpler navigation in SCM. Mobility: UX is not just about the screens. Our mobile devices are tools we can use to access data from the cloud. Our research tells us that we need to consider the movement of and provide more control over their ability to do work using different tools as they go through their day. What s next: A smart user experience, where the system understands you and your role within the business and can assist, augment, and suggest, is already here. We continue our research by investing in emerging technology and exploring how it can affect the evolution of the cloud user experience. 3

5 User experience must look beyond technology and business processes. It s really all about and how they do their job every day. We want to make sure that each person maximizes their contribution that s good for the company and good for the employee. We needed a design philosophy that allows to get the most from the system, then get on with their job. Glance Scan Commit Glance is a very simple interaction. The user just glances at a notification or infolet to see if there s anything to do. If something catches their eye, they can scan a little deeper for more information with a click or a tap. Certain small jobs, such as approvals, can also be done at this level. Commit is where, if they choose to, they can go into the system and spend more time. This is where a professional user might complete work tasks, for example. We are designing the user experience for the way humans work. Our goal is to keep at the glance and scan levels for the majority of their interactions for self service. We shouldn t force the full experience of an application on the casual user who just needs light-touch actions 90 percent of their time. For professional users, it means simplifying navigation so that they can move directly to tasks from the glance level. 4

6 With the cloud as your, we can look at how you interact with the system, where you are when you re doing work, what device you have, and what you re doing during the day. We ve built the user experience to be smart, consistent across devices, easy to use, contemporarylooking, mobile, and able to evolve. You don t have to adapt to the software. It will adapt to you and what you re doing as you go through. 5

7 mobility Smart UX 6

8 One Size Does Not Fit All Your employees expect the enterprise software that you put in front of them to meet their expectations of innovation about your company. How do you actually keep up with those expectations? One aspect is around how contemporary the product looks and acts. systems don t stand alone; they re part of an employee s experience with the company. We ve made a big investment in allowing you to very simply reflect a company s brand and culture and keep it up to date. Our research shows that allowing changes to reflect company culture, colors, and the brand help promote acceptance of the system and participation among the employees. 7

9 Just the Essentials We re designing the most direct, simple consumer experience around mobility. We ve designed a user experience built for quick, one-handed coffee-shop interactions that move you from intent to action quickly with a thinness of experience. We ve also turned the system model upside down. Rather than navigating to where you need to go, we re using voice technology and smart UX behind the scenes to help push information to you. This strategy gets rid of quality and consistency issues by using core components that are familiar across devices. The UX is simpler, with no navigation. Forms are basic because they re auto-filled wherever that is possible. Everything comes to you just what you need at that time. You don t dig to pull data out. 8

10 Cloud UX Patterns and Tools There are many common flows we build for you in our products today, but we know you also need the ability to make custom pieces that fit your company s own processes. We provide the infrastructure, shell, and patterns to do this. In thinking about design as a, we ve also made it easier for companies to adapt their system and encourage participation. We provide design patterns and tools to help you configure your cloud apps. We also offer rapid development kits (RDKs) that use proven user experience design patterns to help you innovate quickly, explore ideas, and dramatically decrease your development time. By providing design as a, we give our customers the ability to design the products they want as well in addition to what they get out-of-the-box. This shifts the focus to the core experience. The OAUX team provides what you need to build out the application to fit your business, while maintaining the user experience. 9

11 Smart User Experiences and Smart UX incorporates emerging technology to help push forward what you need to know, when you need to know it. We use newly available technology to help us design an experience that allows the system to do the mundane tasks so you can contribute the important part what you know and you re ability to make decisions. The goal of a smart UX is to deliver personalized and contextual user experiences based on where users are and what they re doing. We create this by incorporating emerging technologies such as adaptive and artificial intelligence, machine learning, Natural Language Understanding (NLU), chatbots, and augmented/mixed/virtual realities. 10

12 Oracle.com/OAUX Blogs.oracle.com/OAUX OAUXCloud on Facebook OAUX on LinkedIn 11