Annex A: Terms of Reference Arabic Translation of Website Teaching Coding

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1 Annex A: Arabic Translation of Website Teaching Coding 11 February 2015 Reference: RFP/2015/657

2 Table of Contents 1 Introduction Background Statement of Purpose & Objectives Requirements Project title, or core requirement Other services, required for the performance of the key requirements Customer Responsibilities Add any additional relevant sections for the specific project.. Error! Bookmark not defined. 3 Content of the Technical Offer Company Qualifications Proposed Services Personnel Qualifications Vendor Registration Form Applicable General Conditions Evaluation Technical Evaluation Key Performance Indicators Performance Evaluation...9 Page 2 of 9

3 1 Introduction 1.1 Background For several years, UNHCR has supported the Community Technology Access (CTA) program to give refugees, internally displaced persons and other persons of concern access to computers, the Internet and associated learning and livelihoods opportunities. The ultimate goal of this access has always been to enhance the empowerment, self-reliance and employability of refugees and other UNHCR persons of concern through access to education, vocational training and livelihoods via technology. Since 2009, the CTA programme has established 60 CTAs in 26 countries around the world. They allow refugees, other persons of concern (PoCs) and local residents to use computers, learn essential computer skills and access the Internet. Depending on the local environment and needs, learning opportunities at CTA centres include formal and extracurricular classes for primary and secondary school students, vocational training programs, classes for entrepreneurs and training in basic programs to all age levels. Most centres are run by UNHCR implementing partners with UNHCR support. Some have continued to function sustainably beyond UNHCR support, charging for services and Internet access in order to pursue financial sustainability. In 2014, UNHCR completed development of a new strategic plan for the CTA Programme and immediately began implementing various components, most notably establishment of a web platform to provide refugees with skills development and knowledge sharing possibilities. UNHCR Exchange ( embodies UNHCR's first attempt to provide a web platform directly to refugees. It aims to serve as a web-based tool that takes advantage of open educational resources, and enables horizontal teaching, entrepreneurialism and knowledge sharing. Since the creation of UNHCR Exchange platform, UNHCR has established partnerships with private sector partners with their own platforms that offer free, high-quality online learning opportunities in entrepreneurship and computer programming skills. While these platforms offer identical content in several languages, they are not offered in the languages spoken by large groups of refugees. Accordingly, it is UNHCR s goal is to leverage the reach of UNHCR Exchange and its partnerships with its private sector partners to increase the reach of their learning platforms to additional language groups. 1.2 Statement of Purpose & Objectives One step in expanding this reach shall be the translation of the content of a popular site into the languages spoken by refugees countries where Arabic is the primary language. The site offers free instruction in computer programming (known simply as coding ) such that translation of the text requires outstanding knowledge of English and Arabic, as well as of the computer languages themselves. Given the large target audience, UNHCR, through this solicitation, is initiating this twostage translation. This two-part process is intended to ensure the highest possible quality of translation. UNHCR will engage copy editor(s) separately. Page 3 of 9

4 2 Requirements 2.1 Arabic Translation of Website Teaching Coding The translation of the text of a popular online site offering free instruction in coding (Python, Java Script, CSS, HTML, Ruby, PHP, and J Query) applicationprogram interfaces (APIs) and website improvement. There are approximately 1500 lines of English text with an average 10 words per sentence that should be translated into Arabic. The translation should be entered using the custom translation software created for the website. (The details of this software shall be provided to the winner only.) Many of the terms and concepts related to computer programming originated in English, making word-for-word translation impossible and the art of accurate explanation essential. Translators may make significant changes to the sentences if needed while remaining faithful to the original concepts. They should use a written language that is comprehensible by all speakers of a language, regardless of dialect. Translators should achieve high and consistent standards of grammar, syntax, terminology and overall comprehensibility. The translation of the text cannot be completed by machine translation. It requires humans with programming expertise, thoughtfully explaining the programming concepts in Arabic. Offerors must include in their proposals a proposed timeframe during which they will complete the Arabic translation. They should presume that their completion work shall include significant interactions with the copy editor. Payment will be based on the original volume of text (approximately 1500 lines or 15,000 words), not the number of lines of text of the translation. 2.2 Other services, required for the performance of the key requirements Throughout the translation process, the company performing the translation must coordinate and interact with the copy editor(s). Copyediting will commence approximately two weeks after the translation process has begun in order to make the translator is on the right track. The company must be actively responsive, with a professional approach that is open to constructive criticism. Please include in your offer the possibility of delivering follow-up services. Such services would be in the case that changes are made to the English version of the website and that these changes are to be made in parallel to the Arabic version. Please include in your financial offer, the cost per word of such follow-up services. Page 4 of 9

5 2.3 Customer Responsibilities UNHCR will coordinate connections between the website operators and translators, and will support translators use of the translation interface. UNHCR will coordinate refugee testing of the completed draft of the translation. Page 5 of 9

6 3 Content of the Technical Offer Your Technical proposal should be concisely presented and structured in the following order to include, but not necessarily be limited to, the following information: 3.1 Company Qualifications and Application Requirements A description of your company with evidence of your company s capacity to perform the services described above. Also include a company profile, registration certificate and last audit reports If a multi-location company, please specify the location of the company s headquarters, and the branches that will be involved in the project work with founding dates; Provide three or more letters of reference, with contact information; Should be an experienced translation firm working in or with the IT (information technology) sector or ICT4D (Information and Communication for Development) sector; Should have an advanced understanding of Python, Java Script, CSS, HTML, Ruby, PHP, and J Query. This combination of professional language ability and computer language-specific knowledge by translators is absolutely mandatory; Offerors should provide examples demonstrating their ability to translate English text describing computer language structure and functionalities into the language proposed for translation. The example should include an original in English and an Arabic translation completed by the offeror. Offerors must translate the example text provided in Annex E. 3.2 Proposed Services Arabic Translation (from English) of site teaching coding by professionally qualified firm or organization. Coordination with copy editor(s). 3.3 Personnel Qualifications For individual translators: Native Arabic speaking, reading and writing ability professional fluency in English (speaking, reading, writing); For managers: The strong capacity for managing multiple translation activities and for ensuring a top-quality product. 3.4 Vendor Registration Form If your company is not already registered with UNHCR, please complete, sign, and submit with your Technical Proposal the Vendor Registration Form (Annex C). Page 6 of 9

7 3.5 Applicable General Conditions Please indicate your acknowledgement of the UNHCR General Conditions of Contract for the Provision of Services by signing this document (Annex D) and including it in your submitted Technical Proposal. Page 7 of 9

8 4 Evaluation 4.1 Technical Evaluation The Technical offer will be evaluated using inter alia the following criteria and percentage distribution: 70% from the total score. The remaining 30% will be determined by the cost proposal Company and Individual Qualifications Quality of Translation Example Provided Relevant Experience of Organization and Staff Experience of organization with similar projects Proposal seems likely to succeed and have significant benefits for persons of concern International Experience of Staff Experience of the Company with similar projects Ease of Comprehension Terminology Consistency Some technical criteria will be subject to minimum passing scores; if a bid does not meet these minimums it will be deemed technically non-compliant and will not proceed to the financial evaluation. Page 8 of 9

9 5 Key Performance Indicators 5.1 Performance Evaluation UNHCR expects to monitor the performance of the selected supplier. UNHCR will review the work of the translation The translation and the copy editing tasks will be successful Page 9 of 9

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