ChamberMaster/MemberZone Solution Overview April 13, 2018

Transcription

1 ChamberMaster/MemberZone Solution Overview April 13, 2018

2 Agenda Our session includes... Basics of using ChamberMaster/MemberZone Where to get Help Highlights of Modules 2

3 Overview ChamberMaster/MemberZone are web-based software designed for chambers, associations, and other members based organizations to: Acquire new members Retain and engage your existing organizations or individuals Do more with less time 3

4 Access to Software Available anywhere you have internet Open a web browser Internet Explorer, Firefox, Chrome, or Safari 4

5 Navigation Logging In 1. Open a web-browser 2. Type the address for the login screen 3. In the Login window, type your login name and password 4. Click Continue 5

6 There s an App for that A mobile app of ChamberMaster/ MemberZone is available for your staff for ios (iphone and ipad devices) and for Android devices FREE edition and Premium edition Search Help for more information--search on mobile app 6

7 Update Internet Browser Settings Internet Explorer, Firefox, Chrome, and Safari are all supported web browsers For optimum use of the software, update your internet browser and popup blocker settings Configuring your Computer or search the Help WIKI for instructions specific to your browser 7

8 Tour of the Software 8

9 Search Help Use keywords to search for help Search results include step-by-step instructions; short videos; other resources, etc. in an Online Wiki format 9

10 Where to get help.. Search Help (previous slide) Free Training Workshops and Webinars Live with Q&A or Recorded Customer Support Request Support module Call: x4 Live Chat Monday - Friday 7 am 7 pm cst 10

11 ChamberMaster/MemberZone Modules 11

12 Web Modules Modules vary based on your edition: Starter, Standard, Plus, Premier, Pro - ChamberMaster Basic is the original ChamberMaster Online Directory (Web tab in Members Module) Events Hot Deals/Job Postings/Member to Member Deals Membership Applications Contact Us Weather Info Request News Releases MarketSpace Member Map Public Group Signup Form Builder Blog ecommerce 12

13 Member Module Manage your members you ll spend a lot of time in this module Work with one member at a time Select member from alphabetical dropdown list Tabs across top all contain information and refer to this member 13

14 Groups Create Groups to use for mass communication, selecting recipients, event invitations, etc. Allow the public (consumers, nonmembers) and members to easily sign up for groups popular uses include: focus group signups, public action newsletters, event committee information 14

15 Communication Send mass s, letters, faxes, etc. Review Communications Create and use form letters, templates, etc. Schedule s Send E-Referrals Log Notes Blog (requires Pro Edition) 15

16 Events Module Complete Events Management Solution Enhance to include photos, sponsor logos, website links, etc. Include online participant registration and payment options Print roster sheet, name tags, or labels 16

17 Hot Deals and Job Postings* Hot deals/advertising and/or jobs post on your website, upon your approval Community deals *Requires Standard edition or greater 17

18 Member to Member Deals* *Requires Plus edition or greater 18

19 Marketspace* If you already use Hot Deals, this is a similar concept but with several enhanced features: Public Listings Search page Members can submit their own requests Charge for listings subscription service Customized posting dates Customized valid offer dates Posting details page Priority placement/order levels Hit stats *Plus edition or greater 19

20 New Releases* Allows posting of news articles by staff to your public website Members can submit a news release for your approval in the Member Information Center *Requires Plus edition or greater 20

21 Info Request* Internally enter consumer information requests Manage consumer requests Utilize Lead Management to distribute leads to your members Utilize the Plug-in module on your website *Requires Plus edition or greater (also available to Basic customers) 21

22 Reports ChamberMaster/MemberZone has numerous pre-defined reports ready-to-go Create your own custom reports; utilize Advanced Custom Report Builder 22

23 Billing* Use Integrated Billing as your billing solution Options to export from ChamberMaster/ MemberZone to Quickbooks or other 3rd party billing *Requires Standard edition or greater 23

24 Cloud Drive* Store your documents in the Cloud Drive Share documents between your staff in the Cloud Drive Share documents with your members members access the documents via the Member Information Center *Requires Plus edition or greater 24

25 Form Builder* Quickly create and publish custom web forms and surveys with Form Builder * Requires Pro edition 25

26 E-Commerce* Setup an online store Available by Request*-- Contact Support at *Requires Plus edition or greater 26

27 Member Information Center Members have password protected access to the Member Information Center where they can view and edit their company information which also updates their public information on your website Interactive for you and your members 27

28 Staff App The mobile companion for ChamberMaster and GrowthZone users that provides real-time membership information no matter where you are 28

29 Memberplus App A free mobile app is available to all members Receive notifications from your association Link to their Member Information Center View member listings Update their own profile information Register, pay and check in for events Interact with other members Post & view jobs, hot deals and member-tomember specials 29

30 Member Application Web Module* Prospects signup on your website, pay, and are created as a contacts in your database *Requires Standard edition or greater 30

31 Contact Us Web Module A Contact Us link may be added to your website, so that the public can reach out to you for information and/or questions 31

32 Weather Web Module Add a link to your website that will display current weather in your location 32

33 Member Map* Web Module View All Category Members on Map Added as a module by your web designer * Requires Plus edition or greater 33

34 Marketing Package* Web Module Post member Banner Ads on website Enhance a member s Online Directory listing Earn non-dues revenue 34

35 Future Training Check out the Training Calendar to register for your continued and future training! Regional Training Live Webinars On-line Recorded Training Sessions 35

36 Questions? 36