I AM A RETAIL DEALER EMPLOYEE

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1 I AM A RETAIL DEALER EMPLOYEE Follow the steps below to navigate My Learning Homepage My Learning Assignments: This tab shows all the learning courses that have been assigned to a specific user. Courses are listed with their respective descriptions and due dates. 2. Find Learning: This tab allows users to search for courses. You can click Browse all courses to see a complete list of courses. 3. More/Less: Click more to find out more information on the specific course. This will expand the course to show its description, type, length and credit hours. By clicking less, it will hide information.. Links: This tab contains important links that provide help, and allow users to change their settings, including changing their language preferences.. My History: This tab shows all recently completed courses. Click View All to see a complete list of completed courses. 6. View Program: To start digital course, click View Program. The curriculum will display in a new window. WARNING! Once you launch a course, do not close the parent window with the yellow box in it or your learning will not be recorded in the system.

2 Follow the steps below to navigate the Program section Overview Tab: View the program description and Quick Links 2. Description: View the program description 3. Quick Links: Click on the Quick links to view the self-help documents. Back: Click back to go back to your Learning Home Page. Agenda Tab: View the program structure and module descriptions, start the modules and See your progress indicator gradually increase as you go through the modules

3 Follow the steps below to navigate the Program section (continued) Courses: View each section of the program and expand to see modules specific to the course 2. Modules: See the module name, description and duration 3. Start Course: Start the module by clicking on START COURSE. The Online Content Structure page is displayed when you click on START COURSE. See bullet 7 & 8. More/Less: Click more to find out more information on the specific course. This will expand the course to show its description, type, length and credit hours. By clicking less, it will hide information.. Progress indicator: See your progress indicator gradually increase as you go through the modules 6. Back: Click back to go back to your Learning Home Page 7. Start the course: Start the online course in French or English 8. My Learning: Return to the Learning Home page

4 Follow the steps below to navigate My History section 1. From the My Learning Homepage, navigate to the My History tab and click View All The My History page displays and lists all completed courses. 3. Use the Title search field to search for a course. After entering the keyword, type Enter on your keyboard.. You can sort your learning history by selecting the status of the course taken.. The default order of learning history is by most recent completion date. 6. Click on the course title to retrieve more options including an overview of the grade achieved in the course, length of the course and completion date. 7. Select View Details and a page will display that provides further information on the completed course. 8. Clicking Print Certificate will generate a certificate of completion in PDF form. 8 7 TIPS AND TRICKS You can review available digital content by clicking on Review Content. This feature will launch the course to allow you to review any part of the course you may want to revisit.

5 Follow the steps below to Navigate the Course Catalog 1. From the My Learning homepage, navigate to the Find Learning tab and enter a keyword related to the learning event into the text box and select Go. You can also select Browse all courses. The Course Catalog displays and a list of courses available to you will appear on the screen To search for a course, you can use the search bar. Enter a keyword related to the course you are looking for. Note: If this is your first time logging in, it can take up to 2 hours for your Course Catalog to be populated Click the arrow underneath the search bar to select the language in which your course catalog should appear.. In Languages, select your preferred language from the Primary dropdown menu. Note: If you would like to browse the catalog in both French and English, you can select a second language using the drop-down in the Secondary language field.. Click Go. TIPS AND TRICKS Clicking on the course title within the description box will bring you to a page with more details regarding the course. You can also launch the course from this page.

6 Navigate the Course Catalog (continued) You can also refine your search by Category or Subject Area. 7. All course information for a course or learning event displays in the center of the page. 8. To add the course to My Learning Assignments on the My Learning homepage, scroll your mouse over the course description area and click Add to Learning Plan. 9. To launch the course directly from the Course Catalog, select Start Course. 10.If a course within the catalog is already assigned to your My Learning Assignments, the Already Assigned icon will appear next to the course description. WARNING! Once you launch a course, do not close the parent window with the yellow box in it or your learning will not be recorded in the system.

7 Follow the steps below to Update Your Language Preference in SuccessFactors. 1. From the My Learning homepage, click Options and Settings found under the Links tab Under Select Your Language Preference Language Preference, select which language you prefer. 3. Click Apply Changes once you have chosen your language.. Click Back or My Learning to return you learning plan. 2 3

8 Frequently Asked Questions If you run into difficulty accessing the modules please refer to the following Frequently Asked Questions that outlines some of the most common issues that users experience: I am trying to access the elearning from my RPS and it is not working. The elearning is hosted on a website that is not accessible through the RPS system. The website can be accessed through your home computer or a back room computer/corporate tablet where it is available. Can I reprint my certificate or print it at a later date? The certificate is available to the user at any time. 1. On the My Learning page, select View All within the My History tile. 2. Click on the course title to retrieve more options including an overview of the grade achieved in the course (if applicable), length of the course and completion date. 3. Clicking Print Certificate will generate a certificate of completion in PDF form. I want my staff to register under the same User ID, why will this not work? Each person must be logged individually so that we can ensure that all employees hired after August 1, 2013 have taken the training. Following the final questionnaire the user will have an opportunity to print a personalized certificate that can be presented as confirmation of completion. In addition each individual employee will be logged into our system as successfully completing the modules. What score do I need to pass? Each module has a review upon completion. To move to on to the next module you must achieve a score of 100%. At the end of all of the modules there is a more comprehensive questionnaire that covers all of the e-learning. A score of 7% must be achieved on this final assessment. If you have further questions please contact Service Desk telephone line at

9 Minimum System Requirements Component Required Recommended Operating System Web Browsers & Plugins Windows 2000, 2003, XP, Vista Mac OS X (up to 10.) Internet Explorer Firefox Safari on MAC 6.0 Windows XP, Windows 7 and 8 Internet Explorer 7.0 to 10.0 Firefox Flash 10.0 or 11.0 Adobe Flash Flash Flash 11. or above Adobe Reader Adobe Reader 9.0 Adobe 10.0 or above Video SVGA Color Monitor Minimum Display Resolution 800 x 600 Display Resolution of 102 x 768 or greater Internet Speed Cable Modem, DSL Cable Modem, DSL Sun Java Runtime Environment Java (Required to run SCORM) Java JavaScript & Cookies Enabled Enabled Audio Sound Card & Speakers / Headset Sound Card & Speakers / Headset Pop Up Blockers Must be DISABLED Must be DISABLED