COLUMN. Worlds apart: the difference between intranets and websites. The purpose of your website is very different to that of your intranet MARCH 2003

Size: px
Start display at page:

Download "COLUMN. Worlds apart: the difference between intranets and websites. The purpose of your website is very different to that of your intranet MARCH 2003"

Transcription

1 KM COLUMN MARCH 2003 Worlds apart: the difference between intranets and websites Beyond a common use of HTML, intranets and corporate websites (internet sites) are very different animals. The needs they meet, the content they contain, and the users that access them are all very distinct. These differences need to be understood by site designers, and reflected both in the design process and the final product. This article summarises some of the key differences between intranets and websites. Site differences This section outlines some of the key differences between intranets and websites: Business goals The primary goals of a corporate website are often to communicate information, or to support product marketing. E-commerce sites have an additional goal of making direct product sales. Website goals are clearly outwards-focused, and aligned with marketing or public affairs strategies. Intranets are designed to meet the needs of staff, as well as organisational strategic goals. Intranet goals are usually defined in terms of communicating accurate information, improving staff efficiency, or providing an effective working environment. In general, the goals of an intranet are much broader than for the website. This presents challenges during both design and implementation. About the author James Robertson is the managing director of Step Two Designs, a knowledge management and content management consultancy based in Australia. James specialises in intranets, content management strategy, information architecture and usability. The purpose of your website is very different to that of your intranet Audience The users of the corporate website are external visitors. They can be generally characterised as follows: wide range of skills and experience varying educational levels and primary language limited understanding of the organisation (typically) wide range of browsers and operating systems often drawn from a specific demographic (although some sites cater to a broad cross-section of the population) visits the website for a limited number of reasons infrequently uses the site (typically) site maintainers have limited information about users, and little access to them no ability to provide training to users In contrast, users of the intranet are by definition internal staff, who can be characterised as: good understanding of the organisation, products and processes (typically) consistent browser and operating system (SOE) accesses the site for a wide range of information and functionality frequently uses the site (ideally) required to use the site site maintainers have direct access to actual users ability to provide training to users knowledge management content management intranets usability information architecture

2 At a glance: comparing intranets and websites Aspect Corporate website Intranet Business goals Audience Familiarity Efficiency Communicate information; support marketing; sell products External users: wide range of skills and experience; limited understanding of organisation Infrequent users: not familiar with site or organisation Secondary issue for the site, unless frequently used by visitors Broad goals, including: communicate information accurately, improve staff efficiency Internal users: good understanding of organisation; wide range of information needs Frequent users: familiar with site and organisation Primary goal of the site: to improve staff efficiency Browsers & platforms Many and varied Consistent (SOE: standard operating environment) Size Small to medium Medium to extremely large Content & structure Narrow, structured around key products and services Broad, varied information types and content Content updates Weekly or monthly Daily Presentation Appearance very important for promotion and sales Consistency more important than appearance Authoring models Often centralised Typically decentralised Metadata Integration with other systems Support the needs of internet search engines Limited, often only e-commerce systems Support the needs of staff and site management Extensive, core part of site functionality Legal liability Liable for every word published Reduced legal exposure Accessibility & usability Very important Very important Familiarity Expanding on the previous section, users of the corporate website are typically less than familiar with either the organisation, or the website itself. Many visitors will be first time visitors, while the rest are just stopping by while web surfing. The website must therefore be designed with the needs of first-time visitors in mind. It must introduce the organisation, its goals and services, and help the visitor to quickly find the desired information or service. Website visitors are not inclined to learn how to use sites. Instead, they simply expect them to be immediately intuitive. If successful, an intranet will be used daily by staff. This frequent use will build up a high degree of familiarity with the site. This allows site deficiencies to be addressed through training, or experience. On the whole, users will also be familiar with the organisation and its structure. This allows an intranet to make important assumptions about domain knowledge. While this is true for most staff, an important exception are new-starters. For these users, the intranet can be an effective way of introducing new staff to the intricacies of the organisation, and the way things are done. Efficiency While website visitors may be unfamiliar with the site, they also have lower expectations. To a certain degree, they are willing to put up with some frustration, particularly if they are infrequent users. A primary goal of many intranets, however, is to improve staff efficiency. Their familiar- Worlds apart: the difference between intranets and websites Page 2

3 ity with the site also generates much higher expectations, and staff will only use the site if they find it to be more efficient than other methods. Considering the size and scope of most intranets, this level of efficiency is not easily achieved. Most intranets dwarf their internet cousins Browsers and platforms Visitors to a corporate website are many and varied, and will be using a wide range of browsers and operating systems. From the most recent Internet Explorer release to ancient Netscape versions, all will expect to be able to use the site in some way. Beyond the browser, there will be a mix of underlying operating systems, including Windows, Macintosh and perhaps a few Linux users. Not all browsers will support Java, Javascript or ActiveX, nor will they all have Flash or Acrobat Reader. This presents considerable challenges when publishing the website, and often requires multiple stylesheets, or even distinct site versions. Careful consideration must be given to each and every feature on the site, to assess whether it will be usable by the widest possible audience. Within an organisation, the situation is quite different. An intranet is typically only accessed by a limited range of browsers, often installed as part of the desktop standard operating environment (SOE). What s more, it may be possible to upgrade browsers to a minimum standard, or ensure that tools such as Acrobat Reader are universally available. It is therefore often possible to quickly implement new features on an intranet, with the confidence that they will work for all users. Size Typically, a corporate website is much smaller than an intranet. While some websites are very large, particularly in the public-sector, many are little more than online brochures. Intranets, by comparison, very easily grow to tens of thousands of pages. This growth continues steadily, reflecting the increasingly central role of many intranets in organisational strategy. Content and structure Beyond the direct size of the two sites, the content and structure also varies considerably. Most websites are fairly narrow, structured around key products or services. The content itself is written around the needs of an external audience. Intranets, however, have a much wider structure that encompasses a varied range of information types and content. These differences in structure and content impact on many aspects of the site design: navigation tools and menus search engine design degree of cross-linking indexing, keywords and other metadata The structure of a site is driven by the content & audience Content updates The updating of a website is often driven by marketing or public affairs schedules. This typically limits the frequency of changes to weekly or monthly, instead of daily. The content of an intranet, in comparison, changes frequently, often daily. The most obvious manifestation of this are the intranet news pages, although many other pages will also change in a given day. Presentation The appearance and style of a corporate website is very important, as it conveys a strong message and identity, and must align with overall marketing strategies. For this reason, most websites are crafted by graphic artists and professional web designers, and often feature enhancements such as flash animations and high-impact images. This is less important for an intranet. While it should have a distinct identity and branding, there is little imperative for substantial graphic design. Worlds apart: the difference between intranets and websites Page 3

4 Instead, intranets are typically structured around a fairly simple page template, which is replicated consistently throughout the site. Authoring models Publishing to a corporate website is normally fairly centralised. While material is drawn from various groups within the organisation, final review and publishing is managed by the web team. This allows content accuracy to be assured, minimises legal risks, and coordinates with media releases and other public announcements. With a much broader range of information and users, content for an intranet is developed by many authors, often following a fully decentralised approach. While a central team may still be responsible for oversight or final release, much of the content is directly published by the authors themselves. These differences in authoring models impact on the design of the authoring and publishing tools, such as the content management system (CMS). Intranets are required to interface with many different IT systems Metadata The metadata for a corporate website is targeted at the needs of the internet search engines, with the goal of increasing web traffic. In the case of government sites, there may also be mandated minimum metadata standards (typically built around Dublin Core) to ensure consistent searching across all sites. Internally, intranet metadata has two purposes. The first is to assist staff to find information, by either browsing or searching. The second, and more significant, purpose is to facilitate site management and maintenance. Intranet metadata therefore focuses on information such as content owners, and review dates. Integration with other systems Most websites are fairly simple affairs, consisting primarily of HTML content, with limited integration to other systems. In most cases, the greatest complexity centres on the implementation of e-commerce systems, which may be integrated into the web platform, or deployed separately. Implementing an intranet is much more challenging. Much of the functionality on the intranet comes from integrating with existing business applications. For example: staff or phone directory HR self-service online forms single sign on access The intranet is also given the difficult task of integrating many different platforms and systems, many of which have been developed externally. The challenge is to do all of this behind the scenes, and to present a single, seamless web interface. An extensible and flexible content management system is required to meet this need, along with a fair degree of custom development. You are directly liable for every word on your website Legal liability An organisation is legally liable for every word published to its corporate website. Due to the high visibility of many of these sites, there is a serious prospect of legal action based on inaccurate or misleading information. This impacts on the workflow and review processes for the site and generates pressure for a smaller, but accurate, website. The legal exposure is a little less for an intranet. Staff are less likely to sue over inaccurate information, although there have been a number of high profile cases relating to discrimination and harassment. In practice, there tends to be less control over intranet publishing, and legal issues are covered by appropriate use agreements. Accessibility and usability Accessibility for disabled users, and ease of use in general, is equally an issue for both websites and intranets. Worlds apart: the difference between intranets and websites Page 4

5 While the issues driving the need for usability may differ, they still result in a requirement for well-structured, easy to use sites. Websites and intranets require very different approaches Managing site differences The site differences outlined above must be reflected in the design, implementation and maintenance of both sites: Planning and design methods Project planning and design methodologies must differ for the website and intranet. For most websites, there are a limited number of key functions, targeted at a specific user group. The challenge with designing a website is to gain access to actual users, who are outside the organisation, and not paid employees. This suggests the following methods: traditional market research techniques phone interviews remote usability testing focus groups An intranet often has to meet the needs of a much wider group of stakeholders (the entire organisation). Instead of providing a few key services, intranets are often expected to be all things to all staff. This makes determining site structure and functionality difficult. On the positive side, intranet designers have much greater access to actual users (they can just walk down the corridor). Intranet design therefore uses more structured and intensive design activities: stakeholder interviews surveys prototypes card sorting extensive usability testing user-centred design processes Page designs The intranet must look different to the corporate website. While there is a often a strong temptation to reuse design work, there are a number of reasons for not doing so: The audience, content, structure and use of the two sites are very different, and this needs to be reflected in the design. Staff must be able to quickly identify whether the information they are looking at is internal (and therefore potentially confidential), or external (and in the public domain). The intranet needs to have a distinct identity and branding, on which to hang the change management, marketing and training activities. Site structure Follow user-centred design techniques (such as card sorting) to determine an appropriate structure for each site. The resultant site structures will be very different between the intranet and website, reflecting the differences in audience and content. Authoring models It is to be expected that the authoring models will differ considerably between the sites, including: number of authors involvement of business groups workflow and review processes authoring tools used security levels and access controls Even the search results should differ between the sites Search engine The differences in searching needs, site structure, content and metadata will all impact on the search engine design. Follow user-centred design methods for each search interface, and usability test to ensure that user needs are being met. (See our article Deploying an effective search engine for more.) One CMS or two? The case for purchasing a content management system (CMS) is sometimes made on the basis of rationalising down to a single web platform. Worlds apart: the difference between intranets and websites Page 5

6 This is a potentially dangerous approach, and one that puts technical implementation ahead of business requirements. As has been outlined, there are many differences between an intranet and website. Start by independently determining the business requirements for each site. If these suggest that a common platform built around a single CMS is the right approach, do so. If the requirements are substantially different, implement two CMSs. With the website likely to have fairly simple needs, implementing a smaller scale CMS for that site may generate more cost savings than trying to make one much larger CMS fit both sites. Conclusion There are more differences than similarities between an intranet and corporate website. These will have a considerable impact on the design and structure of the sites, as well as the tools and processes used to maintain them. Approach each site separately, and conduct design activities to meet the distinct goals and requirements. While a coordinated strategy across both sites is certainly needed, this can only be realised once the specific requirements for each site have been identified. More articles! Find out when new papers are published: Did you like this article? Send your thoughts and feedback to: jamesr@steptwo.com.au Step Two DESIGNS contact@steptwo.com.au knowledge management content management intranets Worlds apart: the difference between intranets and websites Page 6

7 TM The Intranet Roadmap provides the first truly comphrehensive methodology that describes all the activities required to develop (or redevelop) an intranet. Beyond just implementing software or redesigning the site, the Intranet Roadmap covers activities in five key streams: strategy design content change & communications technology The Intranet Roadmap does more than just indicate what activities need to be conducted, it clearly shows the sequence of activities required, and the techniques that will help at every stage of the project. The Intranet Roadmap is delivered in two forms: full colour A1 wallchart supporting 54 page booklet The wallchart lists the key activities required in each of the project streams. It also highlights which activities (such as usability testing, affinity diagramming, personas and collaborative design) can be used to support individual activities. Usability testing Training needs analysis Train small groups Task analysis Develop authoring guide Train authors Focus groups Staff interviews Design patterns The supporting booklet then provides an overview of every activity and technique listed on the Intranet Roadmap, as well as linking to further resources and information. The combination of the wallchart and booklet will be invaluable for any team looking to develop or redevelop an intranet, and it will assist in both planning and reviewing the approach taken. Personas Accessibility testing Write and acquire content us$120 + $15p& p Secure online ordering: Step Two DESIGNS

KM COLUMN. How to evaluate a content management system. Ask yourself: what are your business goals and needs? JANUARY What this article isn t

KM COLUMN. How to evaluate a content management system. Ask yourself: what are your business goals and needs? JANUARY What this article isn t KM COLUMN JANUARY 2002 How to evaluate a content management system Selecting and implementing a content management system (CMS) will be one of the largest IT projects tackled by many organisations. With

More information

COLUMN. Choosing the right CMS authoring tools. Three key criteria will determine the most suitable authoring environment NOVEMBER 2003

COLUMN. Choosing the right CMS authoring tools. Three key criteria will determine the most suitable authoring environment NOVEMBER 2003 KM COLUMN NOVEMBER 2003 Choosing the right CMS authoring tools The authoring environment is the most important aspect of a content management system (CMS), for without content authors, there would be nothing

More information

COLUMN. What attractive intranets look like. Intranets can t afford to be useful but ugly JULY Attractive and useful.

COLUMN. What attractive intranets look like. Intranets can t afford to be useful but ugly JULY Attractive and useful. KM COLUMN JULY 2010 What attractive intranets look like The winds of change are blowing for intranets. Every intranet survey run in the wider community has shown that 50% of intranet teams are planning

More information

COLUMN. User-centred redesign of the FaCS intranet. A user-centred approach throughout the project ensures fewer surprises at the end

COLUMN. User-centred redesign of the FaCS intranet. A user-centred approach throughout the project ensures fewer surprises at the end KM COLUMN CASE STUDY (JUNE 2004) User-centred redesign of the FaCS intranet The Department of Family and Community Services (FaCS) engaged Step Two Designs to assist in the redesign of their corporate

More information

COLUMN. Designing intranet homepages that help employees do their jobs. Too many homepages are stuffed with generic information MARCH 2013

COLUMN. Designing intranet homepages that help employees do their jobs. Too many homepages are stuffed with generic information MARCH 2013 KM COLUMN MARCH 2013 Designing intranet homepages that help employees do their jobs How useful is your organisation s intranet? More specifically, how useful is the intranet s homepage that hotly contested

More information

COLUMN. Responsive design for mobile intranets? How should the intranet be presented on mobile devices? JULY What is responsive design?

COLUMN. Responsive design for mobile intranets? How should the intranet be presented on mobile devices? JULY What is responsive design? KM COLUMN JULY 2012 Responsive design for mobile intranets? The mobile space continues to grow at breakneck pace. Many websites are now seeing upwards of 20 30% of their web traffic coming from mobile

More information

Managing intranets: opportunities and challenges

Managing intranets: opportunities and challenges 1 Managing intranets: opportunities and challenges IN THIS CHAPTER: Life in a workflow world The intranet opportunity Life as an intranet manager The challenges of intranet management A framework for intranet

More information

Information Technology Web Solution Services

Information Technology Web Solution Services Information Technology Web Solution Services Icetech, Inc. HUBZONE (410) 225-3117 (410) 225-3120 Fax webmaster@icetech.net http://www.icetech.net Contents EXECUTIVE SUMMARY... 2 OUR SERVICES INCLUDE:...

More information

BECOME A LOAD TESTING ROCK STAR

BECOME A LOAD TESTING ROCK STAR 3 EASY STEPS TO BECOME A LOAD TESTING ROCK STAR Replicate real life conditions to improve application quality Telerik An Introduction Software load testing is generally understood to consist of exercising

More information

COLUMN. Eight intranet design mistakes. Even experienced teams can fall into design traps FEBRUARY Eight mistakes

COLUMN. Eight intranet design mistakes. Even experienced teams can fall into design traps FEBRUARY Eight mistakes KM COLUMN FEBRUARY 2010 Eight intranet design mistakes Intranet projects are challenging at the best of times. Sites are large and content rich. Project teams are often thrown into the deep end, with many

More information

needs, wants, and limitations

needs, wants, and limitations In broad terms Process in which the needs, wants, and limitations of end users of a product are given extensive attention at each stage of the design process. ISO principles which says that the design

More information

DIGITAL COMMUNICATIONS GOVERNANCE

DIGITAL COMMUNICATIONS GOVERNANCE UNIVERSITY OF NEBRASKA OMAHA DIGITAL COMMUNICATIONS GOVERNANCE REVISED: MARCH 2016 CONTENTS EXECUTIVE SUMMARY 3 INTRODUCTION 3 I. CORE VALUES 4 1.1 Audience First 4 1.2 Consistent Brand 5 1.3 Accessibility

More information

User Centered Design - Maximising the Use of Portal

User Centered Design - Maximising the Use of Portal User Centered Design - Maximising the Use of Portal Sean Kelly, Certus Solutions Limited General Manager, Enterprise Web Solutions Agenda What is UCD Why User Centered Design? Certus Approach - interact

More information

Overview of CentreWare Page 1 of 6. CentreWare Overview

Overview of CentreWare Page 1 of 6. CentreWare Overview Overview of CentreWare Page 1 of 6 CentreWare Overview A Software Portfolio for Managing Documents, Network Printers, and Peripheral Devices Across Diverse Client/Server Network Environments April 1997

More information

Information System Architecture. Indra Tobing

Information System Architecture. Indra Tobing Indra Tobing What is IS Information architecture is the term used to describe the structure of a system, i.e the way information is grouped, the navigation methods and terminology used within the system.

More information

Usability evaluation in practice: the OHIM Case Study

Usability evaluation in practice: the OHIM Case Study Usability evaluation in practice: the OHIM Case David García Dorvau, Nikos Sourmelakis coppersony@hotmail.com, nikos.sourmelakis@gmail.com External consultants at the Office for Harmonization in the Internal

More information

polopoly digital Benefits of using Polopoly Overview Web Content Management Core Features:

polopoly digital Benefits of using Polopoly Overview  Web Content Management Core Features: polopoly Web Content Management Overview Polopoly is an easy-to-use, yet powerful and flexible, standard web content management system. Those are the basic guidelines for Polopoly s fundamental product

More information

Microsoft Core Solutions of Microsoft SharePoint Server 2013

Microsoft Core Solutions of Microsoft SharePoint Server 2013 1800 ULEARN (853 276) www.ddls.com.au Microsoft 20331 - Core Solutions of Microsoft SharePoint Server 2013 Length 5 days Price $4290.00 (inc GST) Version B Overview This course will provide you with the

More information

a user portfolio experience Scouting By Joel Magalnick Jewish Youth for

a user portfolio experience Scouting By Joel Magalnick Jewish Youth   for a user experience portfolio Scouting for Jewish Youth the national jewish committee on scouting By Joel Magalnick joel@refinedstory.com www.refinedstory.com Goals Create workflow to ease process of switching

More information

REQUEST FOR PROPOSALS: ARTIST TRUST WEBSITE REDESIGN

REQUEST FOR PROPOSALS: ARTIST TRUST WEBSITE REDESIGN REQUEST FOR PROPOSALS: ARTIST TRUST WEBSITE REDESIGN March 30, 2018 PROJECT OVERVIEW Artist Trust is looking for a website developer to redesign and build our new website. The ideal developer will work

More information

Establishing Human-Centered Design Process in Mobile Phone Development

Establishing Human-Centered Design Process in Mobile Phone Development Establishing Human-Centered Design Process in Mobile Phone Development V Masashi Tanimura V Masanobu Kanazawa V Takuma Sudo (Manuscript received November 7, 2008) Fujitsu is improving the usability of

More information

COLUMN. Audience personas for the Macquarie University Library website. Review the website in preparation for a major redesign CASE STUDY (MARCH 2008)

COLUMN. Audience personas for the Macquarie University Library website. Review the website in preparation for a major redesign CASE STUDY (MARCH 2008) KM COLUMN CASE STUDY (MARCH 2008) Audience personas for the Macquarie University Library website Macquarie University is an innovative university located on a single campus in Sydney, Australia. Macquarie

More information

The Client Survey Current Site Reasons for Redesign

The Client Survey Current Site Reasons for Redesign (Note: The following survey is an example. The actual survey is customized for the particular client, eliminating any inappropriate questions and adding when necessary). The Client Survey Client input

More information

2016 Suite. Cambridge TECHNICALS LEVEL 3. Unit 21 Web design and prototyping. Northbound Events assignment M/507/5024. Version 1 September 2017

2016 Suite. Cambridge TECHNICALS LEVEL 3. Unit 21 Web design and prototyping. Northbound Events assignment M/507/5024. Version 1 September 2017 2016 Suite Cambridge TECHNICALS LEVEL 3 IT Unit 21 Web design and prototyping Northbound Events assignment M/507/5024 Version 1 September 2017 1 Contents Scenario... 3 Part A Training... 3 Part B Designing

More information

Recording end-users security events: A step towards increasing usability

Recording end-users security events: A step towards increasing usability Section 1 Network Systems Engineering Recording end-users security events: A step towards increasing usability Abstract D.Chatziapostolou and S.M.Furnell Network Research Group, University of Plymouth,

More information

POSITION DESCRIPTION

POSITION DESCRIPTION UNCLASSIFIED IT Security Certification Assessor POSITION DESCRIPTION Unit, Directorate: Location: IT & Physical Security, Protective Security Wellington Salary range: H $77,711 - $116,567 Purpose of position:

More information

Adobe LiveCycle ES and the data-capture experience

Adobe LiveCycle ES and the data-capture experience Technical Guide Adobe LiveCycle ES and the data-capture experience Choosing the right solution depends on the needs of your users Table of contents 2 Rich application experience 3 Guided experience 5 Dynamic

More information

Development Methodology TM

Development Methodology TM We use our proven iterative approach to each design and development project. With this 6 step methodology, once the preliminary requirements are clear, the next step is to prototype your website. From

More information

POSITION DETAILS. Content Analyst/Developer

POSITION DETAILS. Content Analyst/Developer HR191 JOB DESCRIPTION NOTES Forms must be downloaded from the UCT website: http://www.uct.ac.za/depts/sapweb/forms/forms.htm This form serves as a template for the writing of job descriptions. A copy of

More information

VIDEO 1: WHY IS THE USER EXPERIENCE CRITICAL TO CONTEXTUAL MARKETING?

VIDEO 1: WHY IS THE USER EXPERIENCE CRITICAL TO CONTEXTUAL MARKETING? VIDEO 1: WHY IS THE USER EXPERIENCE CRITICAL TO CONTEXTUAL MARKETING? Hello again! I m Angela with HubSpot Academy. In this class, you re going to learn about the user experience. Why is the user experience

More information

Breakdown of Some Common Website Components and Their Costs.

Breakdown of Some Common Website Components and Their Costs. Breakdown of Some Common Website Components and Their Costs. Breakdown of Some Common Website Components and Their Costs. The cost of a website can vary dramatically based on the specific components included.

More information

Key questions to ask before commissioning any web designer to build your website.

Key questions to ask before commissioning any web designer to build your website. Key questions to ask before commissioning any web designer to build your website. KEY QUESTIONS TO ASK Before commissioning a web designer to build your website. As both an entrepreneur and business owner,

More information

GODAN Digital Communications Plan July Global Open Data for Agriculture and Nutrition

GODAN Digital Communications Plan July Global Open Data for Agriculture and Nutrition GODAN Digital Communications Plan July 2015 Global Open Data for Agriculture and Nutrition 1 INTRODUCTION p.3 WEBSITE Where we are p.3 Site architecture p.6 Web content p.9 SOCIAL MEDIA p.10 2 INTRODUCTION

More information

Website Usability: Creating the Ultimate User Experience" Michelle Gammon!

Website Usability: Creating the Ultimate User Experience Michelle Gammon! Website Usability: Creating the Ultimate User Experience" Michelle Gammon! Michelle Gammon" Marketing Specialist! Terra Dotta!! Objectives" Design! Optimization! Homepage! Page layout! Navigation! Headings!

More information

Global Voic Cutover

Global Voic Cutover Global Voicemail Cutover How Cisco IT Used Communications Plan to Ensure Smooth Cutover to Global Voicemail System A Cisco on Cisco Case Study: Inside Cisco IT 1 Overview Challenge Develop communications

More information

REQUEST FOR PROPOSALS

REQUEST FOR PROPOSALS 10 th EDF-EPA Programme Technical Barriers to Trade Component Support to the Caribbean Forum of the ACP States in the implementation of the commitments undertaken under the Economic Partnership Agreement

More information

Accessibility Tips for Teams

Accessibility Tips for Teams is everyone s responsibility Great products are clever concepts, realised for all. We all have a role to play Designer QA Testers 20% of users have a disability. Include simple tests for broad access.

More information

QUESTIONS AND CONTACTS

QUESTIONS AND CONTACTS Contact: Jake Losinski, Management Analyst P.O. Box 2315 480 East Avenue North Ketchum, ID 83340 July 27, 2018 Telephone: (208) 727-5081 jlosinski@ketchumidaho.org SUBMITTAL DEADLINE The City of Ketchum,

More information

The main website for Henrico County, henrico.us, received a complete visual and structural

The main website for Henrico County, henrico.us, received a complete visual and structural Page 1 1. Program Overview The main website for Henrico County, henrico.us, received a complete visual and structural overhaul, which was completed in May of 2016. The goal of the project was to update

More information

Washington State Emergency Management Association (WSEMA) Olympia, WA

Washington State Emergency Management Association (WSEMA) Olympia, WA Washington State Emergency Management Association (WSEMA) Olympia, WA Request for Proposals Website Redesign and Content Management and Maintenance System Proposal Submittal Deadline: I. Introduction and

More information

JOB INFORMATION: EXAMINATIONS ADMINISTRATOR

JOB INFORMATION: EXAMINATIONS ADMINISTRATOR JOB INFORMATION: EXAMINATIONS ADMINISTRATOR The National Council for the Training of Journalists delivers the premier training scheme for journalists in the UK. Established in 1951, it is dedicated to

More information

Evaluation of technologies that will improve the UEL IT infrastructure, recommending and advising on strategic improvements

Evaluation of technologies that will improve the UEL IT infrastructure, recommending and advising on strategic improvements JOB DESCRIPTION Job Title: Grade: School/Service: Campus: Responsible to: Responsible for whom: Liaison with: Infrastructure Solutions Architect H IT Services Docklands Head of Infrastructure All Schools

More information

3Lesson 3: Web Project Management Fundamentals Objectives

3Lesson 3: Web Project Management Fundamentals Objectives 3Lesson 3: Web Project Management Fundamentals Objectives By the end of this lesson, you will be able to: 1.1.11: Determine site project implementation factors (includes stakeholder input, time frame,

More information

Building a New Rational Web Site with Rational Suite

Building a New Rational Web Site with Rational Suite Building a New Rational Web Site with Rational Suite by Christina Howe Director of Internet Services Rational Software In April of last year, Rational Software determined that its Web site no longer measured

More information

IT Progress Report. Presented by: Owen Brady Director of Information Technology. Board. 19 th March 2015

IT Progress Report. Presented by: Owen Brady Director of Information Technology. Board. 19 th March 2015 Item 6 IT Progress Report Presented by: Owen Brady Director of Information Technology Board 19 th March 2015 Action for Board: For information For consideration For decision Table of Contents 1. Executive

More information

Site Design Critique Paper. i385f Special Topics in Information Architecture Instructor: Don Turnbull. Elias Tzoc

Site Design Critique Paper. i385f Special Topics in Information Architecture Instructor: Don Turnbull. Elias Tzoc Site Design Critique Site Design Critique Paper i385f Special Topics in Information Architecture Instructor: Don Turnbull Elias Tzoc February 20, 2007 Site Design Critique - 1 Introduction Universidad

More information

Building a Large, Successful Web Site on a Shoestring: A Decade of Progress

Building a Large, Successful Web Site on a Shoestring: A Decade of Progress Building a Large, Successful Web Site on a Shoestring: A Decade of Progress Theodore W. Frick Bude Su Yun-Jo An Instructional Systems Technology School of Education Indiana University Bloomington Abstract

More information

ONS Beta website. 7 December 2015

ONS Beta website. 7 December 2015 ONS Beta website Terminology survey results 7 December 2015 Background During usability sessions, both moderated and online, it has become clear that users do not understand the majority of terminology

More information

DotNetNuke (DNN) Development & Technology Environment. Web Platform for Employee Portals and Benefit Websites

DotNetNuke (DNN) Development & Technology Environment. Web Platform for Employee Portals and Benefit Websites DotNetNuke (DNN) Development & Technology Environment Table of Contents Our Development Environment... 3 Employee Portal Solutions... 3 What is DotNetNuke?... 3 The Process... 3 Step 1: Assess Client Needs...

More information

Special Report. What to test (and how) to increase your ROI today

Special Report. What to test (and how) to increase your ROI today Special Report What to test (and how) to A well-designed test can produce an impressive return on investment. Of course, you may face several obstacles to producing that well-designed test to begin with.

More information

Regardless of the size of your organisation, effective collaboration and communication via a well executed intranet will:

Regardless of the size of your organisation, effective collaboration and communication via a well executed intranet will: Why an Intranet? Regardless of the size of your organisation, effective collaboration and communication via a well executed intranet will: Streamline your organisation s processes and drive operational

More information

GOVERNANCE, RISK & COMPLIANCE CPD FOR MEMBERS IN COMMERCE & INDUSTRY AUGUST 2018

GOVERNANCE, RISK & COMPLIANCE CPD FOR MEMBERS IN COMMERCE & INDUSTRY AUGUST 2018 GOVERNANCE, RISK & COMPLIANCE CPD FOR MEMBERS IN COMMERCE & INDUSTRY AUGUST 2018 1 GRC - INTRODUCTION A growing regulatory environment, higher business complexity and increased focus on accountability

More information

What are the elements of website design?

What are the elements of website design? Contents What is a website?...1 Why does design matter?...1 What are the elements of website design?...1 What guidelines can help direct the design?...2 What physical objects are most similar to a web

More information

Responsive Redesign dispatch.com 10tv.com thisweeknews.com

Responsive Redesign dispatch.com 10tv.com thisweeknews.com Responsive Redesign 2014 dispatch.com 10tv.com thisweeknews.com Project Goals Establish a one web content strategy Share templates and interaction design patterns across brands Provide enough flexibility

More information

Digital Marketing Communications: Website Tools and Techniques (SCQF level 7)

Digital Marketing Communications: Website Tools and Techniques (SCQF level 7) Higher National Unit specification General information Unit code: HX3V 34 Superclass: CC Publication date: December 2017 Source: Scottish Qualifications Authority Version: 01 Unit purpose This unit is

More information

Qualification details

Qualification details Qualification details Title New Zealand Diploma in Web Development and Design (Level 5) Version 1 Qualification type Diploma Level 5 Credits 120 NZSCED 020115 Information Technology > Computer Science

More information

Essential for Employee Engagement. Frequently Asked Questions

Essential for Employee Engagement. Frequently Asked Questions Essential for Employee Engagement The Essential Communications Intranet is a solution that provides clients with a ready to use framework that takes advantage of core SharePoint elements and our years

More information

20331B: Core Solutions of Microsoft SharePoint Server 2013

20331B: Core Solutions of Microsoft SharePoint Server 2013 20331B: Core Solutions of Microsoft SharePoint Server 2013 Course Details Course Code: Duration: Notes: 20331B 5 days This course syllabus should be used to determine whether the course is appropriate

More information

Creating an Intranet using Lotus Web Content Management. Part 2 Project Planning

Creating an Intranet using Lotus Web Content Management. Part 2 Project Planning Creating an Intranet using Lotus Web Content Management Introduction Part 2 Project Planning Many projects have failed due to poor project planning. The following article gives an overview of the typical

More information

Viewer 2 Beta Frequently Asked Questions

Viewer 2 Beta Frequently Asked Questions Viewer 2 Beta GENERAL Why did you create Viewer 2 and who is the primary audience for this viewer? Viewer 1.23 is the culmination of over ten years of work and it has helped to create the Second Life that

More information

COLUMN. Creating high quality intranet videos. at the Forest Products Commission in. Video can be a useful and powerful communication SEPTEMBER 2009

COLUMN. Creating high quality intranet videos. at the Forest Products Commission in. Video can be a useful and powerful communication SEPTEMBER 2009 KM COLUMN SEPTEMBER 2009 Creating high quality intranet videos at the Forest Products Commission Video can be a useful and powerful communication tool for large organisations, and has been used effectively

More information

Information Security Controls Policy

Information Security Controls Policy Information Security Controls Policy Classification: Policy Version Number: 1-00 Status: Published Approved by (Board): University Leadership Team Approval Date: 30 January 2018 Effective from: 30 January

More information

Usability Services at the University of Maryland: Who, What and How

Usability Services at the University of Maryland: Who, What and How Usability Services at the University of Maryland: Who, What and How Gina M. Jones University of Maryland Coordinator, Web Services Office of Information Technology gj35@umail.umd.edu ABSTRACT Web Services,

More information

Writing for the web and SEO. University of Manchester Humanities T4 Guides Writing for the web and SEO Page 1

Writing for the web and SEO. University of Manchester Humanities T4 Guides Writing for the web and SEO Page 1 Writing for the web and SEO University of Manchester Humanities T4 Guides Writing for the web and SEO Page 1 Writing for the web and SEO Writing for the web and SEO... 2 Writing for the web... 3 Change

More information

The power management skills gap

The power management skills gap The power management skills gap Do you have the knowledge and expertise to keep energy flowing around your datacentre environment? A recent survey by Freeform Dynamics of 320 senior data centre professionals

More information

CURZON PR BUYER S GUIDE WEBSITE DEVELOPMENT

CURZON PR BUYER S GUIDE WEBSITE DEVELOPMENT CURZON PR BUYER S GUIDE WEBSITE DEVELOPMENT Website Development WHAT IS WEBSITE DEVELOPMENT? This is the development of a website for the Internet (World Wide Web) Website development can range from developing

More information

Mobile UX or WHITEPAPER

Mobile UX or WHITEPAPER Mobile UX or WHITEPAPER Overview According to the International Telecommunication Union (ITU) (2010) there were 5.3 billion mobile subscriptions by the end of 2010. That is equivalent to 77 percent of

More information

Accreditation Process. Trusted Digital Identity Framework February 2018, version 1.0

Accreditation Process. Trusted Digital Identity Framework February 2018, version 1.0 Accreditation Process Trusted Digital Identity Framework February 2018, version 1.0 Digital Transformation Agency This work is copyright. Apart from any use as permitted under the Copyright Act 1968 and

More information

HUMBOLDT COUNTY Website Accessibility Policy

HUMBOLDT COUNTY Website Accessibility Policy SECTION: Information Technology ORIGINAL ISSUE DATE: 11/08/2016 REVISION DATE: 02/27/2018 10/16/2018 PAGE 1 OF 4 HUMBOLDT COUNTY Website Accessibility Policy I. PURPOSE The purpose of this policy is to

More information

The LUCID Design Framework (Logical User Centered Interaction Design)

The LUCID Design Framework (Logical User Centered Interaction Design) The LUCID Design Framework (Logical User Centered Interaction Design) developed by Cognetics Corporation LUCID Logical User Centered Interaction Design began as a way of describing the approach to interface

More information

Chartered Membership: Professional Standards Framework

Chartered Membership: Professional Standards Framework Chartered Membership: Professional Standards Framework Foreword The Chartered Institute of Architectural Technologists (CIAT) is the lead professional body for Architectural Technology and the UK Competent

More information

MELISSA CRADDOCK USER EXPERIENCE PRODUCT DESIGN LEAD

MELISSA CRADDOCK USER EXPERIENCE PRODUCT DESIGN LEAD MELISSA CRADDOCK USER EXPERIENCE PRODUCT DESIGN LEAD Phone: 404-775-9863 Email: hireme@melissacraddock.com Portfolio: www.melissacraddock.com SKILLS I have a diverse set of skills allowing me to take a

More information

31 Examples of how Microsoft Dynamics 365 Integrates with Marketing Automation

31 Examples of how Microsoft Dynamics 365 Integrates with Marketing Automation 31 Examples of how Microsoft Dynamics 365 Integrates with Marketing Automation Manage Email Campaigns In-House 1. Quickly Design Emails Save time creating marketing emails using drag and drop template

More information

Google Analytics. powerful simplicity, practical insight

Google Analytics. powerful simplicity, practical insight Google Analytics powerful simplicity, practical insight 1 Overview Google Analytics Improve your site and increase marketing ROI Free, hosted web analytics service View over 80+ reports online, for download,

More information

Development of a Website for the United Nations Decade of Ocean Science for Sustainable Development Preparatory Phase ( )

Development of a Website for the United Nations Decade of Ocean Science for Sustainable Development Preparatory Phase ( ) IOC / 3 August 2018 / Page 1 Terms of Reference Development of a Website for the United Nations Decade of Ocean Science for Sustainable Development Preparatory Phase (2018-2020) Objectives In the context

More information

SharePoint User Manual

SharePoint User Manual SharePoint User Manual Developed By The CCAP SharePoint Team Revision: 10/2009 TABLE OF CONTENTS SECTION 1... 5 ABOUT SHAREPOINT... 5 1. WHAT IS MICROSOFT OFFICE SHAREPOINT SERVER (MOSS OR SHAREPOINT)?...

More information

Contents at a Glance

Contents at a Glance Contents at a Glance Introduction xvii Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Learn the Logic 1 Develop a Content Strategy 25 Lay a Foundation 47 Collect and Organize Your Content 71 Set

More information

ebook library PAGE 1 HOW TO OPTIMIZE TRANSLATIONS AND ACCELERATE TIME TO MARKET

ebook library PAGE 1 HOW TO OPTIMIZE TRANSLATIONS AND ACCELERATE TIME TO MARKET ebook library PAGE 1 HOW TO OPTIMIZE TRANSLATIONS AND ACCELERATE TIME TO MARKET Aligning people, process and technology to improve quality and speed to market To succeed in the global business arena, companies

More information

Adobe XD CC: Streamlining User Experience Design

Adobe XD CC: Streamlining User Experience Design Pfeiffer Report Benchmark Analysis : Streamlining User Experience Design The productivity impact of integrating Adobe XD into the UX development workflow. About this Research This report presents the findings

More information

SEGUE DISCOVERY PARTICIPATION IN DISCOVERY DISCOVERY DELIVERABLES. Discovery

SEGUE DISCOVERY PARTICIPATION IN DISCOVERY DISCOVERY DELIVERABLES.   Discovery SEGUE DISCOVERY An initial engagement with Segue begins with a Phase where our experienced team works directly with our customer to define the vision, scope, and high-level requirements for the project.

More information

M&A Cyber Security Due Diligence

M&A Cyber Security Due Diligence M&A Cyber Security Due Diligence Prepared by: Robert Horton, Ollie Whitehouse & Sherief Hammad Contents Page 1 Introduction 3 2 Technical due diligence goals 3 3 Enabling the business through cyber security

More information

E-Commerce Business and Projects

E-Commerce Business and Projects E-Commerce Business and Projects Electronic Commerce Code: 008023-01+02 Course: Electronic Commerce Period: Autumn 2013 Professor: Sync Sangwon Lee, Ph. D D. of Information & Electronic Commerce 1 00.

More information

WEB CMS SELECTION: How to Go From Shortlist to Final Selection

WEB CMS SELECTION: How to Go From Shortlist to Final Selection WEB CMS SELECTION: How to Go From Shortlist to Final Selection 1 Choosing the right CMS isn t easy. Beyond scalability, there are key concerns around user experience, ease of integration, customizability,

More information

STEP Data Governance: At a Glance

STEP Data Governance: At a Glance STEP Data Governance: At a Glance Master data is the heart of business optimization and refers to organizational data, such as product, asset, location, supplier and customer information. Companies today

More information

James Turner-Blackman

James Turner-Blackman James Turner-Blackman www.turnbackdesign.com jamesturnback@gmail.com 07904022848 Education Southampton Solent University BA(Hons) Graphic Design - 2:1 Reigate College Art A Graphic Design B Film Studies

More information

Federal Government. Each fiscal year the Federal Government is challenged CATEGORY MANAGEMENT IN THE WHAT IS CATEGORY MANAGEMENT?

Federal Government. Each fiscal year the Federal Government is challenged CATEGORY MANAGEMENT IN THE WHAT IS CATEGORY MANAGEMENT? CATEGORY MANAGEMENT IN THE Federal Government Each fiscal year the Federal Government is challenged to accomplish strategic goals while reducing spend and operating more efficiently. In 2014, the Federal

More information

Web Content Management

Web Content Management Web Content Management With Drupal Department User Guide Version 1.1 1 Table of Contents Overview 3 Getting Started 3 Writing for the Web 4 Speak to Your Audience 4 Keep it Professional 4 Introducing:

More information

Emerging Technologies in Knowledge Management By Ramana Rao, CTO of Inxight Software, Inc.

Emerging Technologies in Knowledge Management By Ramana Rao, CTO of Inxight Software, Inc. Emerging Technologies in Knowledge Management By Ramana Rao, CTO of Inxight Software, Inc. This paper provides an overview of a presentation at the Internet Librarian International conference in London

More information

DELIVERING SIMPLIFIED CYBER SECURITY JOURNEYS

DELIVERING SIMPLIFIED CYBER SECURITY JOURNEYS DELIVERING SIMPLIFIED CYBER SECURITY JOURNEYS Building digital trust and cyber security resilience is no longer just an IT issue, it s a business mandate. Fusion brings a simplified approach to our client

More information

Brushtail An Open Source Intranet

Brushtail An Open Source Intranet Brushtail An Open Source Intranet David Funnell Developer Eastern Regional Libraries Corporation david.funnell@erl.vic.gov.au Abstract: Brushtail is an intranet application developed at Eastern Regional

More information

Public Relations Office

Public Relations Office Public Relations Office Home Page Redesign and Employee Newsletter Production Wrap-Up Report Lynne Browne April 22, 2004 Project Overview Project #1 Create a new SUNYIT home page including a Macromedia

More information

Web Engineering. Introduction. Husni

Web Engineering. Introduction. Husni Web Engineering Introduction Husni Husni@trunojoyo.ac.id Outline What is Web Engineering? Evolution of the Web Challenges of Web Engineering In the early days of the Web, we built systems using informality,

More information

Signavio Process Manager. Collaborative process design for the entire organization

Signavio Process Manager. Collaborative process design for the entire organization Signavio Process Manager Collaborative process design for the entire organization www.signavio.com Signavio Content 01 02 03 04 05 06 07 08 09 10 QuickModel BPMN 2.0 Team Collaboration Modeling Conventions

More information

COLUMN. Evaluating Caloundra City Council s EDMS classification. A usable classification is crucial to the success of an EDMS CASE STUDY (MAY 2004)

COLUMN. Evaluating Caloundra City Council s EDMS classification. A usable classification is crucial to the success of an EDMS CASE STUDY (MAY 2004) KM COLUMN CASE STUDY (MAY 2004) Evaluating Caloundra City Council s EDMS classification Caloundra City Council recently selected an Electronic Document Management System (EDMS) to meet their document and

More information

SAMPLE COURSE OUTLINE APPLIED INFORMATION TECHNOLOGY ATAR YEAR 12

SAMPLE COURSE OUTLINE APPLIED INFORMATION TECHNOLOGY ATAR YEAR 12 SAMPLE COURSE OUTLINE APPLIED INFORMATION TECHNOLOGY ATAR YEAR 12 Copyright School Curriculum and Standards Authority, 2015 This document apart from any third party copyright material contained in it may

More information

An intranet site that is easy to administer,

An intranet site that is easy to administer, At Intranet Connections, we have worked with more than 1,600 intranet clients, including such wellknown brands as Mayo Clinic, NASA and Unicef. We have seen what works and what doesn t, from this we have

More information

WEB ANALYTICS A REPORTING APPROACH

WEB ANALYTICS A REPORTING APPROACH WEB ANALYTICS A REPORTING APPROACH By Robert Blakeley, Product Manager WebMD A web analytics program consists of many elements. One of the important elements in the process is the reporting. This step

More information

Design Iteration: From Evidence to Design. Slides originally by: Dick Henneman

Design Iteration: From Evidence to Design. Slides originally by: Dick Henneman Design Iteration: From Evidence to Design Slides originally by: Dick Henneman Foundations: MS-HCI @ Georgia Tech Context of use Context of development Analyze/ Evaluate Design/B uild Evidence-Based Design

More information

What is ADA Website Compliance?

What is ADA Website Compliance? What is ADA Website Compliance? More than 54 million Americans are disabled, and almost 10 percent of the online population has a disability. The Americans with Disabilities Act (ADA) was introduced in

More information

Manager, Infrastructure Services. Position Number Community Division/Region Yellowknife Technology Service Centre

Manager, Infrastructure Services. Position Number Community Division/Region Yellowknife Technology Service Centre IDENTIFICATION Department Position Title Infrastructure Manager, Infrastructure Services Position Number Community Division/Region 32-11488 Yellowknife Technology Service Centre PURPOSE OF THE POSITION

More information