EMC ApplicationXtender Web Access.NET eroom Integration 6.0

Transcription

1 EMC ApplicationXtender Web Access.NET eroom Integration 6.0 Administrator s Guide REV A01 EMC Corporation Corporate Headquarters: Hopkinton, MA

2 Copyright EMC Corporation. All rights reserved. Published March 2009 EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without notice. THE INFORMATION IN THIS PUBLICATION IS PROVIDED AS IS. EMC CORPORATION MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE INFORMATION IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Use, copying, and distribution of any EMC software described in this publication requires an applicable software license. For the most up-to-date listing of EMC product names, see EMC Corporation Trademarks on EMC.com. All other trademarks used herein are the property of their respective owners. 2 ApplicationXtender Web Access.NET eroom Integration Administrator s Guide

3 Contents Preface... 5 Chapter 1 Chapter 2 Chapter 3 Introduction Overview Pull mode Push mode Software Requirements Installation and Configuration Installation Overview Installation for AppXtender Web.NET Server Installing the eroom Server Extension Upgrading Using the AppXtender Web Access.NET eroom Integration Overview of Functionality Using the AppXtender Web.NET Push Mode Adding Document Links to eroom Viewing eroom Document Links Added in Push Mode Using the eroom Pull Mode Viewing eroom Document Links Added in Pull Mode Document Web Links Versus Database Row Links Usage Notes eroom State Persistence Timeout Settings Information ApplicationXtender Web Access.NET eroom Integration Administrator s Guide 3

4 Contents Chapter 4 Troubleshooting and Known Issues Troubleshooting ApplicationXtender Web Access.NET eroom Known Issues Configuration Utility Push vs. Pull Mode ApplicationXtender Web Access.NET eroom Integration Administrator s Guide

5 Preface This document provides instructions on ApplicationXtender Web Access NET eroom Integration product. As part of an effort to improve and enhance the performance and capabilities of its product lines, EMC periodically releases revisions of its hardware and software. Therefore, some functions described in this document may not be supported by all versions of the software or hardware currently in use. For the most up-to-date information on product features, refer to your product release notes. If a product does not function properly or does not function as described in this document, please contact your EMC representative. Audience This document is part of the ApplicationXtender documentation set, and is intended for use by a system administrator during installation and setup of the ApplicationXtender Web Access.NET eroom Integration product. Readers of this document are expected to be familiar with the following topics: ApplicationXtender Desktop ApplicationXtender Web Access.NET eroom Server ApplicationXtender Web Access.NET eroom Integration Administrator s Guide 5

6 Preface Related documentation Conventions used in this document Post-release information is contained in the Release Notes for this product. This document is available at Refer to the web site periodically to view the latest Release Notes. Related documents include: ApplicationXtender Core Components Administrator s Guide ApplicationXtender Web Access.NET Administrator s Guide eroom Server documentation or online help Most of these documents can be found in the Documentation directory on the product media kit. All documents are in Adobe Acrobat Portable Document Format (PDF), and can be viewed by downloading and installing the Adobe Acrobat Reader. The Reader is available from Adobe at To install and use the Reader on the preferred platform, refer to the instructions on the Adobe web site. EMC uses the following conventions for special notices. Note: A note presents information that is important, but not hazard-related.! CAUTION A caution contains information essential to avoid data loss or damage to the system or equipment. The caution may apply to hardware or software.! IMPORTANT An important notice contains information essential to operation of the software. The important notice applies only to software. 6 ApplicationXtender Web Access.NET eroom Integration Administrator s Guide

7 Preface Where to get help EMC support, product, and licensing information can be obtained as follows. Product information For documentation, release notes, software updates, or for information about EMC products, licensing, and service, go to the EMC Powerlink website (registration required) at: Technical support For technical support, go to EMC Customer Service on Powerlink. To open a service request through Powerlink, you must have a valid support agreement. Please contact your EMC sales representative for details about obtaining a valid support agreement or to answer any questions about your account. ApplicationXtender Web Access.NET eroom Integration Administrator s Guide 7

8 Preface 8 ApplicationXtender Web Access.NET eroom Integration Administrator s Guide

9 1 Introduction This chapter provides an overview of the ApplicationXtender Web Access.NET eroom integration product. Overview Software Requirements Introduction 9

10 Introduction Overview ApplicationXtender Web Access.NET eroom integration allows you to create links between ApplicationXtender Web Access and the EMC Documentum eroom product. ApplicationXtender Web Access.NET supports eroom Integration as a part of the server setup. There are two modes to use for integrating ApplicationXtender Web Access.NET with eroom. These are known as: Pull mode (recommended method) Push mode The steps for configuring these modes are described in Installation for AppXtender Web.NET Server on page 15. Pull mode The pull mode is the recommended method because it allows you create a link in eroom to Web Access.NET and pull the document link from Web Access.NET to the eroom. By using the pull mode you are not limited to using just one eroom folder and one user, as is the case with push mode. You can add a Web Access.NET document link or view a document in any eroom folder: To add a document link in eroom to a Web Access.NET document, you log into eroom and use the Web Access.NET button to access the Web Access.NET interface. Using the Web Access.NET interface, you select the document to which you want to create a link. To view a Web Access.NET document in eroom, you log into eroom and click on the document link. The document opens in Web Access.NET interface. In either case, if you have not already logged into Web Access.NET, the login screen displays and you need to enter your username and password. 10 ApplicationXtender Web Access.NET eroom Integration Administrator s Guide

11 Introduction Push mode In push mode, you add links in Web Access.NET to a pre-set eroom location for a pre-defined user (this pre-defined user is shared between all eroom users). This information is configured using the eroom integration administration application. You log into the Web Access.NET to add a document link to a pre-defined eroom folder, and you use eroom to view Web Access.NET document links. To add a document link in eroom to a Web Access.NET document, you log into Web Access.NET and select the document to which you want to create a link. To view a Web Access.NET document in eroom, you log into eroom and click the document link. The document opens in Web Access.NET interface. In either case, if you have not already logged into Web Access.NET, the login screen displays and you need to enter your username and password. Overview 11

12 Introduction Software Requirements Using the AppXtender Web.NET eroom Integration product requires that the following software products be installed: AppXtender Web.NET. eroom version 7.22 or later. Additionally, XML (EXQL, which stands for eroom XML Query Language) must be enabled on the eroom site settings page. AppXtender Web.NET eroom Integration has been verified to work on eroom Server or ApplicationXtender Web Access.NET eroom Integration Administrator s Guide

13 2 Installation and Configuration This chapter describes the steps necessary for installing and configuring the AppXtender Web.NET eroom integration product. Installation Overview Installation for AppXtender Web.NET Server Installing the eroom Server Extension Installation and Configuration 13

14 Installation and Configuration Installation Overview AppXtender Web.NET eroom Integration consists of an eroom administration application and an eroom Server Extension setup: eroom Integration Administration. This utility is used strictly for AppXtender Web.NET push (to eroom) mode. The fixed eroom folder along with eroom credentials are set for all AppXtender Web.NET users and all applications. eroom Server Extension Setup. These files (an ASP and XML file) use the eroom Server Extensions model to customize the eroom user interface. A Web Access.NET button is added providing access to AppXtender Web.NET documents. Note: An eroom Server Extension is a custom application you create in order to modify how eroom behaves in response to certain events or how eroom appears. For additional information on eroom Server Extensions, refer to the eroom Server Extension Programmer's Guide. Consult this guide if additional customization is required for the AppXtender Web.NET button behavior or if you want to understand how server extensions work. You can make a change to have AppXtender Web.NET pop-up in a new window each time the button is clicked. 14 ApplicationXtender Web Access.NET eroom Integration Administrator s Guide

15 Installation and Configuration Installation for AppXtender Web.NET Server Stop all IIS services before the installation and then check to make sure all IIS and web services are started when installation is complete. 1. Edit web.config file to visually enable the eroom integration in Web Access.NET. Change the value for "EnableERoomIntegration" from false to true as shown in the following code sample. The default location for this file is: c:\inetpub\wwwroot\appxtender\web.config: <appsettings> /> <!-- eroom Integration --> <add key="enableeroomintegration" value="true" </appsettings> </configuration> 2. Configure eroom to support XML and EXQL requests: a. Open the eroom Server Administration utility (Start > Programs > eroom Administration > eroom Server Administration). b. On the eroom Site Settings page, enable the "Allow XML queries and commands from external applications" option. 3. To support the pull mode of integration, go to Step 4; to support the push mode, go to Step Install the eroom Server Extension. This procedure customizes eroom folders to contain the Web Access.NET button. Follow the detailed instructions in Installing the eroom Server Extension on page 17. The following steps in this procedure are optional for the pull mode. 5. Run the ApplicationXtender Web Access.NET eroom Integration - Configuration utility. The default location for this utility is: C:\Inetpub\wwwroot\AppXtender\bin\WxErAdmin.exe. 6. Using the configuration utility dialog: a. Enter the AppXtender Web.NET installation path. The default path is C:\Inetpub\wwwroot\AppXtender. Installation for AppXtender Web.NET Server 15

16 Installation and Configuration b. Enter valid eroom user credentials. These credentials authenticate the eroom connection and are shared by all Web.NET users (this is per web server since the eroom Integration is enabled using the web.config file, which holds per-web server settings). c. Enter the eroom display URL. This URL should point to the eroom location where you want document links from AppXtender Web.NET to be added using the Push mode. To determine the correct URL, open eroom, navigate to the folder where you want document links added, copy the URL, and then paste the URL into the configuration utility. d. Click on the eroom EXQL URL text box. The correct EXQL URL is entered automatically by the system. Note: There are cases where this EXQL URL may need to be overridden. If storing to the eroom room Home Page, the URL may need to be reformatted. For additional assistance, consult the EXQL (eroom XML Query Language) online help (included as a separate file on the server where eroom is installed). In general, you should use a sub-folder off an eroom home page. The folder level should be at least one level deep. A high-level recommendation is to use the eroom pull model, which avoids having to adjust the EXQL (since it is passed in automatically from eroom).in all cases, if the target folder is undesirable the eroom Web Link or Database items can be freely moved -- and the URLs to these items remain unchanged (they are managed by eroom). e. Test the EXQL URL by clicking Validate EXQL URL. The text boxes for Request Data and Response Data are populated automatically. If the data do not indicated that any errors occurred, the EXQL URL should be valid. f. Close and save the ApplicationXtender Web Access.NET eroom Integration - Configuration utility settings by clicking Save & Exit. Start AppXtender Web.NET. The Result Set and both Thin and Interactive Client Document View pages should have two new eroom icons appended to the right edge of the AppXtender Web.NET toolbar. One icon adds document links to eroom as Web Link items and the other icon adds document links to eroom as database rows inside an eroom Database item. The AppXtender Web.NET log is used for informational and diagnostic error messages. 16 ApplicationXtender Web Access.NET eroom Integration Administrator s Guide

17 Installation and Configuration Installing the eroom Server Extension Follow this procedure to use the pull mode of integration. These steps configure an AppXtender Web Access.NET button to open a new browser window showing the default data source and applications. Note: The AppXtender Web.NET button does not display in the eroom home page. This button only displays in the details view. When accessing AppXtender Web Access.NET for the first time from the current eroom session, the AppXtender Web Access.NET login page appears unless integrated authentication is used (such as Windows authentication). Subsequent Web Access.NET accesses use the credentials cached in the parent browser window. The credentials are lost if the eroom browser window is closed. AppXtender Web.NET runs in an 'eroom-aware' mode that allows AppXtender Web.NET document links to be added back into the originating eroom or folder without having to pass any eroom credentials. To configure the eroom server extension: 1. Open the eroom Server Administration utility and locate the File Server path and lock the eroom Server. For detailed instructions on the eroom Server Administration utility, consult the Server Extension Programmer's Guide in the file API.chm at the eroom server. 2. Make sure eroom is configured to support XML and EXQL requests. On the eroom Site Settings page, enable the "Allow XML queries and commands from external applications" option. (If you had configured the integration for push mode, this option was enabled during those steps as described Installation for AppXtender Web.NET Server on page 15.) 3. Unzip the AppXtenderWebAccess_eRoomExt.zip file to a new folder named Web Access.NET eroom Customization (when unzipping, it is important to maintain the folder structure). The default location for the zip file is: C:\inetpub\wwwroot\AppXtender\bin\AppXtenderWebAccess _eroomext.zip. After unzipping the file, the Web Access.NET eroom Customization folder should contain: A file named eroom WX Customization.xml Installing the eroom Server Extension 17

18 Installation and Configuration A folder named Script, which contains one file named eroom WX Customization.asp 4. Copy the entire Web Access.NET eroom Customization folder (and Script sub-folder) to the ~Extensions sub-folder located under the specified shared location for the file server. 5. Highlight the Web Access.NET eroom Customization folder and remove the Read Only attribute from the folder and all sub-folders and files. (This step is needed so eroom can operate on the custom XML and ASP files.) 6. Open the \Web Access.NET eroom Customization\Script\ WX Customization.ASP file and customize the WebXtenderUrlPrefix variable to point correctly to your AppXtender Web.NET server and application name. This variable should be on or near line 74: WebXtenderUrlPrefix = This step is needed to customize which Web.NET server eroom opens when the AppXtender Web.NET button is clicked. All eroom users share this same AppXtender Web.NET server, but each user s eroom and Web.NET credentials is private (not shared). 7. Open the eroom Server Administration utility. The ERSAdmin window appears. Follow these steps to set up the server extension: a. Right-click the eroom Folder and select Extension Manager. The Extensions tab of the eroom Extension Manager dialog appears. b. Select the Web Access.NET eroom Customization extension and click Configure. The Configure dialog appears. c. Most settings were entered automatically from the XML configuration file included in the extension. Make sure to set the extension to be "Always on" and DO NOT check any additional item types as only room and folders are applicable to the AppXtender Web.Net eroom integration. d. Click OK to save the extension configuration settings and return to the Extension Manager dialog. e. On the Extension Manager dialog, make sure that both the Extensions and Update Server tabs have a check mark to indicate all internal Server Extension updates are done. 18 ApplicationXtender Web Access.NET eroom Integration Administrator s Guide

19 Installation and Configuration f. Using the Windows Control Panel, stop all IIS services. g. In the Extension Manager dialog, click the Update Server tab and then click Start. Both the Extensions and Update Server tabs should have a check mark to indicate all internal Server Extension updates are done. h. The newly configured extension is now distributed to the current server. i. Using the Windows Control Panel, re-start all IIS services. j. Close the eroom Server Administration utility. 8. Open the eroom site you configured to integrate with AppXtender Web.NET. All eroom folders and rooms (room homepages) should show a new AppXtender Web.NET button in the details view only. Note: The AppXtender Web.NET button does not display in iconic or list views of items, nor does it display in any other type of container (for example, a Database item). Upgrading You cannot upgrade any of the AppXtender Web.NET eroom Integration components. Each component must be uninstalled before running a setup for a new version or build. For the eroom Server Extension, use the Remove command in the eroom Extension Manager to remove the AppXtender Web.NET eroom Integration files before installing a new version. Installing the eroom Server Extension 19

20 Installation and Configuration 20 ApplicationXtender Web Access.NET eroom Integration Administrator s Guide

21 3 Using the AppXtender Web Access.NET eroom Integration This chapter provides information on how the AppXtender Web.NET eroom integration product functions and how users can add links to eroom that will open documents in AppXtender Web.NET with both the push and pull modes. Overview of Functionality Using the AppXtender Web.NET Push Mode Using the eroom Pull Mode Document Web Links Versus Database Row Links Usage Notes Using the AppXtender Web Access.NET eroom Integration 21

22 Using the AppXtender Web Access.NET eroom Integration Overview of Functionality The AppXtender Web.NET eroom integration product provides both a push mode and a pull mode. When using the push mode, a user logs into AppXtender Web.NET and adds document links to eroom by clicking one of the icons from either the Result Set window or the Document Display view window. When using the pull mode, a user logs into eroom and adds links to AppXtender Web.NET documents by clicking the AppXtender Web.NET button within eroom, which opens AppXtender Web.NET, and then adding links by clicking one of the eroom icons from either the Result Set window or the Document Display view window. Once added, these links (stored in eroom Web Link and Database items) may be freely moved within eroom and they will still work. Using the AppXtender Web.NET eroom integration product in push mode is documented in the Using the AppXtender Web.NET Push Mode section of this chapter. Using the AppXtender Web.NET eroom integration product in pull mode is documented in the Using the eroom Pull Mode section of this chapter. 22 ApplicationXtender Web Access.NET eroom Integration Administrator s Guide

23 Using the AppXtender Web Access.NET eroom Integration Using the AppXtender Web.NET Push Mode The AppXtender Web.NET eroom integration product, when being used in push mode, allows users to add links for AppXtender Web.NET documents to a pre-configured eroom folder. There are two types of AppXtender Web.NET document links that can be added to eroom: document web links or database row links. Adding Document Links to eroom To add an AppXtender Web.NET document web link or database row link to the pre-configured eroom folder using push mode: 1. Log into AppXtender Web.NET. 2. Run a query on the desired application. 3. From the Result Set view for the query results just retrieved, using either the IRC or thin client, you can: Select one or more documents by checking the boxes to the left of each document row and then click either the icon for adding document web links to eroom or the icon for adding document links as database rows to eroom in the AppXtender Web.NET toolbar (shown in Figure 1). Select to view one of the retrieved documents. When the document displays in the Document Display view document viewer, click either the icon for adding document web links to eroom or the icon for adding document links as database rows to eroom in the AppXtender Web.NET toolbar (shown in Figure 1). Figure 1 eroom Document Link Icons in the AppXtender Web.NET Toolbar Using the AppXtender Web.NET Push Mode 23

24 Using the AppXtender Web Access.NET eroom Integration A message displays indicating that the selected or viewed document was added successfully to eroom. Viewing eroom Document Links Added in Push Mode Document links added to the pre-configured eroom root folder through AppXtender Web.NET using the push mode are organized according to a predefined folder structure. This folder structure designates the data source and the AppXtender application where the documents are stored for which links were added. However, for document web links, after creating the links in the predefined folder structure, the links can be moved to another location within eroom. The following figure (Figure 2) illustrates AppXtender Web.NET document web links added to eroom using the push mode: Figure 2 eroom Document Web Links Created in Push Mode 24 ApplicationXtender Web Access.NET eroom Integration Administrator s Guide

25 Using the AppXtender Web Access.NET eroom Integration The following figure (Figure 3) illustrates AppXtender Web.NET document database row links added to eroom using the push mode: Figure 3 eroom Document Database Row Links Created in Push Mode As shown in both Figure 2 and Figure 3, the document web links or database row links were added to a folder named for the AppXtender application, which is a sub-folder of a folder named for the data source that contains the application. Also, if subsequent document links are added to the same application to which links were added previously, duplicate folders are not created. The subsequent links are added to the folder previously created for the same application. eroom users can open either document web links or database row links by clicking on the link, which in turns opens AppXtender Web Access.Net. The first time a user opens a document link, the AppXtender Web.NET login window appears and the user has to log into AppXtender Web.NET before viewing the document in the Document Display view. However, once that user has logged in to AppXtender Web.NET, subsequent attempts to view documents are facilitated without repeating the login process, as long as the AppXtender Web.NET session has not timed out and the auto logout option is unchecked in XSAdmin. Using the AppXtender Web.NET Push Mode 25

26 Using the AppXtender Web Access.NET eroom Integration Using the eroom Pull Mode The AppXtender Web.NET eroom integration product, when being used in the pull mode, allows users to add links for AppXtender Web Access.NET documents by clicking the AppXtender Web Access.NET button from a folder within eroom. Like the push mode, there are two types of AppXtender Web.NET document links that can be added to eroom using pull mode: document web links and database row links. To add AppXtender Web.NET document links to eroom using the pull mode: 1. Open and log into eroom. 2. Navigate to the location within eroom to which you want to add AppXtender Web Access.NET document links. 3. Click the AppXtender Web Access.NET button located in the details view of the current location. The AppXtender Web Access.NET login page appears. 4. Log into AppXtender Web Access.NET. 5. Run a query on the desired application. 6. From the Result Set view for the query results just retrieved, using either the IRC or thin client, you can: Select one or more documents by checking the boxes to the left of each document row and then click either the icon for adding document web links to eroom or the icon for adding document links as database rows to eroom in the AppXtender Web.NET toolbar (shown in Figure 4). Select to view one of the retrieved documents. When the document displays in the Document Display view document viewer, click either the icon for adding document web links to 26 ApplicationXtender Web Access.NET eroom Integration Administrator s Guide

27 Using the AppXtender Web Access.NET eroom Integration eroom or the icon for adding document links as database rows to eroom in the AppXtender Web.NET toolbar (shown in Figure 4). Figure 4 eroom Document Link Icons in the AppXtender Web.NET Toolbar 7. A message displays indicating that the selected or viewed document was added successfully to eroom. Viewing eroom Document Links Added in Pull Mode Document links added to eroom through AppXtender Web Access.NET using pull mode are added to the eroom location from which the AppXtender Web.NET button was clicked, regardless of whether the links are web links or database row links. However, just as with push mode, after initially adding the links to the current folder, the document web links can be moved to another location within eroom. The following figure (Figure 5) illustrates AppXtender Web.NET document links (both web links and database row links) added to eroom using the pull mode. Both a document web link and a Using the eroom Pull Mode 27

28 Using the AppXtender Web Access.NET eroom Integration database row link were added to the same folder, which is the folder view from which the AppXtender Web.NET button was clicked. Figure 5 eroom Document Links Created Using Pull Mode Just as with push mode, eroom users can open either document web links or database row links by clicking the link, which in turns opens AppXtender Web Access.Net. The first time a user opens a document link, the AppXtender Web.NET login window appears and the user has to log into AppXtender Web.NET before viewing the document in the Document Display view. However, once that user has logged in to AppXtender Web.NET, subsequent attempts to view documents are facilitated without repeating the login process, as long as the AppXtender Web.NET session has not timed out and the auto logout option is unchecked in XSAdmin. 28 ApplicationXtender Web Access.NET eroom Integration Administrator s Guide

29 Using the AppXtender Web Access.NET eroom Integration Document Web Links Versus Database Row Links There are some fundamental differences between adding document links as either web links or database row links. Because of these differences, you should add links as database rows instead of web links. Because the eroom database rows show the same indexes (field column names and row values) as the AppXtender Web Access.NET result set, the columns can be sorted. With eroom web links, there is no such sorting or homogeneity among similar links. With the web links, only the folder gives an indication of a common AppXtender application, whereas with eroom databases, the database itself both visually presents and logically organizes AppXtender Web Access.NET document links belonging to a given application. One advantage of web links is they can be freely moved or copied to any other folder or eroom (or even renamed). The eroom database row items cannot be easily moved (but they can be renamed, which is not recommended). Document Web Links Versus Database Row Links 29

30 Using the AppXtender Web Access.NET eroom Integration Usage Notes The following notes on using the AppXtender Web.NET eroom Integration may assist you with managing its implementation. eroom State Persistence The eroom state persists between browser launches. This is because cookies are used to persist the eroom state for 120 minutes after the last time the Web Access.NET button was clicked. This is regardless of the eroom or AppXtender Web Access.NET (or ASP.NET) session timeout values. Timeout Settings Information The timeout for the eroom pull mode is 120 minutes (or 2 hours). After this, anyone logging into AppXtender Web.NET will be using the AppXtender Web.NET push mode. Also, after 120 minutes, anyone reentering AppXtender Web Access.NET using the eroom AppXtender Web Access.NET button will be using pull mode (with the timeout reset to 120 minutes). If Web Access.NET is reentered during this 120-minute period, the eroom pull mode is still be in effect (regardless if any or all Web Access.NET browser windows are closed or not). Basically, AppXtender Web.NET push mode is in effect by default. Once a user enters AppXtender Web.NET using the eroom AppXtender Web Access.NET button, the pull mode is in effect for 120 minutes and that timeout is renewed upon each AppXtender Web Access.NET button click in any eroom folder. Also, the pull mode timer uses browser cookies, so different browsers may behave differently (and perhaps based on cookie settings). 30 ApplicationXtender Web Access.NET eroom Integration Administrator s Guide

31 4 Troubleshooting and Known Issues This chapter provides information for troubleshooting the AppXtender Web.NET eroom Integration product as well as information on some known issues that may arise when using this product. Troubleshooting Known Issues Troubleshooting and Known Issues 31

32 Troubleshooting and Known Issues Troubleshooting The following notes on troubleshooting the AppXtender Web Access.NET eroom Integration may assist you with addressing certain issues that may arise. ApplicationXtender Web Access.NET AppXtender Web Access.NET errors may occur when trying to add documents to eroom. If you get errors in AppXtender Web Access.NET after logging in, check the eroom Integration Configuration utility settings. The credentials and EXQL path should be valid and should not be empty. For the pull mode, a common error is to forget to set the location of the AppXtender Web Access.NET server in the eroom Server Extension ASP file provided. The AppXtender Web.NET log, which is used for informational and diagnostic error messages, may provide useful information. In addition, any debug output viewer may be used to view debug/trace entries. For a working version of a Debug View application, see the web site. eroom The Web Access.NET Button Does Not Display Adding an Item Generates an Error The issues described in the following sections have been known to occur from the eroom integration side. If The Web Access.NET button does not display, make sure that 'always on' is set under the eroom Extension Configuration dialog. Also make sure that the room or folder is in details view (and not icon or list view). When adding any item (as a web link or database row), you may see the message "ERROR: You aren't allowed to do this." This usually indicates that the source eroom (in the browser window) or the eroom EXQL URL (AppXtender Web.NET eroom Configuration) is either malformed or points to something other than an eroom folder or room (container). 32 ApplicationXtender Web Access.NET eroom Integration Administrator s Guide

33 Troubleshooting and Known Issues Known Issues The following sections provide information on known issues that may arise when using the AppXtender Web.NET eroom Integration. Configuration Utility When testing the EXQL URL, examine the output to see if the text or XML response returned a message that implied success or failure. For sub-folders (not directly beneath an eroom HomePage), the URL must be manually adjusted (use the Override checkbox). Manually change: mepage/items$/0_b0 To: ems$/0_b00 For any folder that exists beneath the room HomePage, no adjustment is needed. Push vs. Pull Mode If a user switches from eroom pull to AppXtender Web.NET push mode, the eroom session cookie is stored for the remaining time (starting duration is 2 hours). During this time-out period, documents are added to the starting eroom folder. The user can try to close the original eroom browser window or clear browser cookies to get around this issue. To force AppXtender Web.NET to go into push model, the following query string parameter may be used (It is best to close all other browser windows first, either manually or programmatically, before issuing this URL.): bypass The eroom Integration product works best in eroom pull mode as it has more of a natural user interface flow. The AppXtender Web Access.NET push mode creates additional eroom folders when uploading links, which may be undesirable or require additional time to reorganize. Known Issues 33

34 Troubleshooting and Known Issues The AppXtender Web Access.NET push mode creates data source folders beneath the pre-set eroom folder/homepage location. Additionally, for document links (eroom web link items), AppXtender Web.NET creates an Application folder. 34 ApplicationXtender Web Access.NET eroom Integration Administrator s Guide

35 Index A Adding Document Links to eroom 23 ApplicationXtender Web Access.NET eroom Integration - Configuration utility 15 C Configuration Utility 33 D Document Web Links Versus Database Row Links 29 E eroom State Persistance 30 I Installation and Configuration 13 Installation for AppXtender Web.NET Server 15 Installation Overview 14 Installing the eroom Server Extension 17 Instroduction 9 K Known Issues 33 P Push vs. Pull Mode 33 S Software Requirements 12 T Timeout Settings Information 30 Troubleshooting 32 U Upgrading 19 Usage Notes 30 Using the AppXtender Web Access.NET eroom Integration 21 Using the AppXtender Web.NET Push Mode 23 Using the eroom Pull Mode 26 V Viewing eroom Document Links Added in Pull Mode 27 Viewing eroom Document Links Added in Push Mode 24 O Overview 10 Overview of Functionality 22 ApplicationXtender Web Access.NET eroom Integration Administrator s Guide 35

36 Index 36 ApplicationXtender Web Access.NET eroom Integration Administrator s Guide