Virtual Classroom Outline. Total Time: Content: Question/answer:

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1 Virtual Classroom Outline Lesson: Total Time: Content: Question/answer: 45 minutes 30 minutes 15 minutes Lesson Description: This lesson is designed to provide a fundamental understanding of. It offers valuable booking information and useful tips about the product. Author: Antoinette Newman SME: Cheryl Henry and Howard Watts Approved: Master PNR(s): Instructors notes: When using application sharing, the displays in this outline may appear different. This is because the application is live and the available packages and dates change frequently. Be sure to test availability in advance. 3/18/2003 Page 1

2 Virtual Classroom Outline PowerPoint - 01 Welcome to PowerPoint - 02 Objectives At the end of this lesson, you will be able to Locate from your workstation Navigate in to find last-minute getaway packages Book a package for your customer Understand the commission information PowerPoint - 03 These topics are covered Agenda How to Find Finding Last-Minute Getaways Search by Destination Search by Travel Date Search by Interest Search by Keyword Booking Tips Confirmation Commission Information Page 2 3/18/2003

3 Virtual Classroom Outline Site59, the online provider of last minute travel packages, brings to Worldspan. Named for the 59 th minute, is a fast and easy access to hundreds of last-minute weekend getaways. Last-minute travel is one of the largest and fastest-growing travel categories. With it is now possible to offer great packages at outstanding prices to the last-minute customer. Let s begin by reviewing the ways to access. PowerPoint - 04 How To Find From the Worldspan Home Page Click Resource Center Click search Last-Minute Package Deals From Worldspan Go! Res Script Index Click Last-Minute Deals Go! From Worldspan for Windows Use the Z4AGT59 script There are three ways to access through Worldspan. From the Worldspan Home Page select the Worldspan Go! Resource Center, then click the Last-Minute Package Deals link. 3/18/2003 Page 3

4 Virtual Classroom Outline From Worldspan Go! Res, access the Script Index, then the last- Minute Deals script. From Worldspan for Windows, use the Z4AGT59 script. Verbal Questions 1. can be found on the Worldspan Home Page by clicking on Resource Center, then clicking on what search icon? Click search Last-Minute Package Deals Now let s view the home screen. Application Sharing 1. From Worldspan Microsoft Internet Explorer, show the Home page. From the Worldspan Home Page Click Resource Center Click search Last-Minute Package Deals At the Security Information Screen Click Yes Page 4 3/18/2003

5 Virtual Classroom Outline To the left is the main screen. In the upper right is the Here About Promotions link. Click on this link to sign-up for Alerts and get a free bi-weekly full of 's best deals, promotions and product updates. Using the drop-down arrow for Featured Deals, you can view packages from a specific city. Agent 59 offers three types of package deals: Flight & Hotel The trip includes Air, Hotel, and sometimes other deals FlightPlus+ This package includes Air and Rental (Flight & Rental Car) car for the customer who already has a 3/18/2003 Page 5

6 Virtual Classroom Outline HotelPlus+ place to stay This is great for the customer who needs only Hotel accommodations and a little something special To see more packages of a specific type, click the green Search button in the lower right corner of each package deal type. See more of the screen by clicking on the Resize button at the top. Click Resize again to resume original view. To the right of the main screen is the smaller Search, Info, Help screen. This area can help to refine your search for the best package for your customer. Let s review how to search for a last-minute getaway by using the different search navigations. First let s search by Travel Date. Use this type of search if your customer knows which weekend they would like to travel but would like some ideas about where to go. Application Sharing 2. From the Agent 59 Home page, Search By Travel Date, use the drop-down arrow and click on Pittsburgh for the Departure City. 3. Use the drop-down arrow and click on a Thursday or Friday date for the Departing Date. 4. Use the drop-down arrow and click on a Sunday or Monday date for the Returning Date. 5. Click on the green search button. Page 6 3/18/2003

7 Virtual Classroom Outline The Search Results are displayed in the main screen to the left. Displayed is the number of packages found for the dates requested. The requested departure city appears in the drop-down box. In the gray boxes are the three different package categories (Flight & Hotel, FlightPlus+, or HotelPlus+) and the number of packages found for each category. Depending on the type of package your customer is looking for, click on the package type to view the list of available packages in that category. Fifteen packages appear on the page at one time. If more than fifteen packages for a category are available, click on the numbered list to proceed to the next group of packages. 3/18/2003 Page 7

8 Virtual Classroom Outline Use the scroll bar to the right to move up and down the main screen page. Let s look at the different available packages. The list offers the basic information to help you and your customer pinpoint the destination. The list provides the following information: The destination city The name of the package What is included in the price The starting price per person If you find a package that you may be interested in, click More Info to get the details. Application Sharing 6. Click on More Info of the first package. Page 8 3/18/2003

9 Virtual Classroom Outline 7. The Package Details screen is displayed. 3/18/2003 Page 9

10 Virtual Classroom Outline The Package Details screen offers a lot of great information to help you and you customer decide if this is the best package for them. This screen repeats what the package includes and offers all the available dates and prices. Another valuable feature is the Recommendations & Suggestions area. It advises if a rental car is needed, restaurants suggestions, museums, and attractions in the area. Use the scroll bar again to move up and down the page. You can read more about the recommendation and suggestions and the destination area. Page 10 3/18/2003

11 Virtual Classroom Outline If this is the package for you, you and your customer need only to select an available date from the list. Let s take a look at the first package. Application Sharing 8. Click on the first available package date/rate. 9. The Choice and Travel page appears. 3/18/2003 Page 11

12 Virtual Classroom Outline Here you see the package summary again. Departure City Departing Date Returning Date Package Includes Info Now use the drop-down arrows to finish your booking. Include the information required for your selection. Depending on your package, you need to provide the following information: Number of adults Number of infants with airline seats Number of children Number of infants without airline seats Number of rooms Hotel preference Rental car company Once all the selections are made. Be sure to move to the bottom of Page 12 3/18/2003

13 Virtual Classroom Outline the page and read the Notes regarding refunds, taxes, single travelers, and more. If you still have questions, click FAQ for more helpful tips. When you are ready to move on click Continue for the next screen. Application Sharing 10. Keep the pre-selected choices. 11. Scroll to the bottom of the page and click Continue. 3/18/2003 Page 13

14 Virtual Classroom Outline 12. After a short delay, the will offer available airline reservations. 13. Click the resize button to view the full screen. Page 14 3/18/2003

15 Virtual Classroom Outline Now you are ready to discuss with your customer the best possible departure time. It s very important to move to the bottom of the page to read the notes regarding items like e-ticket and/or Frequent Travel numbers. By clicking on the Choose this flight button, we are going to choose the first departure in our list. Application Sharing 3/18/2003 Page 15

16 Virtual Classroom Outline 14. From the first listing, click the Choose this flight button. 15. The return flight choices are displayed. Page 16 3/18/2003

17 Virtual Classroom Outline This screen is similar to the departure screen. Let s pick a return flight. Application Sharing 16. From the first listing, click the Choose this flight button. 3/18/2003 Page 17

18 Virtual Classroom Outline 17. The Rental Car Choice screen is displayed. Page 18 3/18/2003

19 Virtual Classroom Outline From this screen, if your customer needs one, a rental car can be booked. You can choose from a list of companies, car types, and prices. You are reminded again to read the terms and conditions. This information is located in the Notes at the bottom of the page. From this page, you have two choices: Choose a car rental Continue without car For our customer, we are going to continue without a car. 3/18/2003 Page 19

20 Virtual Classroom Outline Application Sharing 18. Click on Continue without car button. 19. The Agent Log on screen appears. Page 20 3/18/2003

21 Virtual Classroom Outline To continue, type in your Go! User Name and Password. If you don t know your Go! Login; click Rules located on the Agent Log-in panel. There you can find additional Log-in instructions. Application Sharing 20. Type in a User Name and Password. 3/18/2003 Page 21

22 Virtual Classroom Outline 21. The billing information screen is displayed. Page 22 3/18/2003

23 Virtual Classroom Outline 22. Use the scroll bar to move up and down this page and review each billing section. The billing information screen gives the final total for the trip. It also reconfirms the travel dates, and accommodations. On this screen you are required to complete the traveler names, the agency contact information, credit card and billing information, and carefully review the terms and conditions. When the information is complete, click Continue to confirm the order and charge the credit card. accept Visa, MasterCard, American Express, Discover and 3/18/2003 Page 23

24 Virtual Classroom Outline Diner's Club. Now that we have reviewed how to search by travel date and book a package, let s review how to search by destination. Verbal Questions 1. Currently we are looking at a full screen view. How can we resize the screen? Click the Resize button Application Sharing 23. Click the Resize button, and then click the Home button. The original home page appears. Page 24 3/18/2003

25 Virtual Classroom Outline Search by Destination is used if you know where your client would like to go. From the scroll down arrow simply choose your customers departure city and desired destination city/state or international Application Sharing 24. From Search by Destination, choose a departure city, destination - International, and an international city. Click the Search button. 3/18/2003 Page 25

26 Virtual Classroom Outline 25. The search results screen is displayed. Page 26 3/18/2003

27 Virtual Classroom Outline The Search Results screen is displayed in the main screen on the left. As explained earlier, this screen give the number of packages found, the destination city, the name of the package, what is included, and the per person starting price. From this screen the same process would be repeated to book any of these packages. You can also search by package type or interest. Let s take a look at how it works. 3/18/2003 Page 27

28 Virtual Classroom Outline Application Sharing 26. Use the scroll bar to the far right to scroll down to Search by Interest and Search by Keyword. If your customer would like their package to contain specific components, use Search by Interest. For example, if the main concern is golfing, in the main screen click the drop-down arrow to select a departure city, and then click on Golf from the search by interest section and see what is available. Page 28 3/18/2003

29 Virtual Classroom Outline Application Sharing 27. In the main screen to the left, use the down arrow to pick a departure city. In the search by interest area to the right click Golf. 28. The search results screen is displayed. The search results displays excellent golf packages. To confirm one of the packages, simply follow the same booking procedures 3/18/2003 Page 29

30 Virtual Classroom Outline discussed earlier. If your customer s interest is not listed, use the keyword search the same way. Just type in a word, for example, scuba diving and click the search button. The search results are based on your keyword. Verbal Questions 1. What are the four ways to search for available packages? Search by Travel Date Search by Destination Search by Interest Search by Keyword Now we know how to search and book the best package. Let s review some other features of. What is the gold info button for? Application Sharing 29. Click the info button. Page 30 3/18/2003

31 Virtual Classroom Outline Alerts - It is another way to sign-up for a free bi-weekly full of 's best deals, promotions and product updates. About Click here to read about prices, choices, and availability information. Also learn what can offer. Partners currently has more than 1500 supplier partners including airline, rental car and hotel partners. This link gives you a short list of those partners. Last Minute Booking Tips Click here to see some very helpful tips when booking with. Let s take a closer look. 3/18/2003 Page 31

32 Virtual Classroom Outline Application Sharing 30. Click the Last Minute Booking Tips. Look at the screen to the left. Here is a list of tips wants you to know about before making your booking. is for last-minute bookings; travel within 14 days. All the offerings are package deals. If your package includes air, tickets are issued as e-tickets. No Page 32 3/18/2003

33 Virtual Classroom Outline vouchers are issued. An is sent to you with all e-ticket numbers and other confirmations. It is not possible to make additions to the package. is unable to hold or reserve packages. It is not possible to book one package for travelers with different origination cities. The brand is not revealed to the customer. All purchases are final. No changes are permitted. Next is Commission & Payments pays 5% commission on the pre-tax amount and there is no cap. Commission is paid by check on a monthly basis. Cancellations & Changes Because of the great deals offered by, refunds and exchanges are not allowed. If changes or cancellation is required, you must contact the airline, hotel, or rental car company directly. Terms of Service It is your responsibility to read this in its entirety. It reviews things like making purchases, special request, refunds and changes, guarantees, endorsements, and liabilities, jurisdictional issues, disclaimers, limitation of liability and indemnification. Privacy Policy This link talks about the measures designed to protect the privacy of those using the Site and the services provided on the Site. What is the red help button for? Application Sharing 31. Click the Help button. 3/18/2003 Page 33

34 Virtual Classroom Outline Now you have full access the Help Center. If you still have questions, take a look at the Find Fast Answers to Your Questions section. Here you can find answers to the frequently asked questions. You can also find information about packages and confirmations before you start to book. Let take a closer look at s. You have already learned how to book a great package with, now you need to know a little about the confirmation . Application Sharing Page 34 3/18/2003

35 Virtual Classroom Outline 32. Click . When you have completed booking your package and confirmed it with a credit card, the information is submitted to for processing. A confirmation is sent to the address specified during checkout. The includes the following information: The order number The package price All necessary confirmation number The package description 3/18/2003 Page 35

36 Virtual Classroom Outline All recommendations and suggestions listed with the package A customer service phone number The comes from the address lastminutedeals@worldspan.com. The confirmation does not include the brand name or Site59, and our Customer Service agents do not answer the phone with the brand name. Verbal Questions 1. How can you sign-up to get a free bi-weekly full of 's best deals, promotions and product updates. Sign-up for Alerts Also in the Help Center is a link to view a Flash demonstration. It is strongly suggested you review it after this session. Simply click on View a demonstration of the site. Let s review what we ve discussed in this lesson. Summary review PowerPoint - 05 To Access Page 36 3/18/2003

37 Virtual Classroom Outline From the Worldspan Home Page Click Resource Center Click search Last-Minute Package Deals From Worldspan Go! Res Script Index Click Last-Minute Deals Go! From Worldspan for Windows Use the Z4AGT59 script PowerPoint - 06 Agent 59 offers three types of package deals Flight & Hotel FlightPlus+ (Flight & Rental Car) HotelPlus+ The trip includes Air and Hotel and many time other deals This package includes Air and Rental car for the customer who already has a place to stay This is great for the customer who needs only Hotel accommodations and a little something special PowerPoint - 07 Four Ways to Search for Last-Minute Packages Search by Travel Date Search by Interest Search by Destination Search by Keyword PowerPoint /18/2003 Page 37

38 Virtual Classroom Outline Acceptable forms of payment Visa Card American Express Diner s Club Master Card Discover Card PowerPoint - 09 Information Button About Last-Minute Booking Tips Cancellation & Changes Privacy Policy Partners Commission & Payments Terms of Service PowerPoint - 10 Help Center Button Search Tips Learn more about Fast Answers to Questions Contact A Service Agent PowerPoint - 11 Questions 1. True or False. To contact an Service Agent, click on the Help Center button. Answer: True Page 38 3/18/2003

39 Virtual Classroom Outline 2. Which form of payment is not acceptable for packages? a. American Express b. Cash c. Discover Card d. Visa Card Answer: b 3. True or False. To find information about commission and payments, click on the Information button. Answer: True 4. There are several ways to search for Last-Minute Packages with Agent 59. Which answer is not correct? a. Search by Travel Date b. Search by Destination c. Search by Price d. Search by Keyword Answer: c 5. This package is great for customers who need only hotel accommodations and a little something extra. a. HotelPlus+ b. FlightPlus+ c. Flight & Hotel d. Hotel & Car Answer: a 3/18/2003 Page 39

40 Virtual Classroom Outline PowerPoint - 12 Related Topics Product/Training Overview PowerPoint - 13 Thank You For participating in the session For questions and comments, please send an to: training@worldspan.com PowerPoint - 14 Evaluation Page 40 3/18/2003