Your FlightPath Guide
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- Nigel Johns
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1 Your FlightPath Guide
2 Welcome to FlightPath, your flight booking tool We ve put together this short guide to help you get to grips with FlightPath and its key features and benefits. Please contact with any enquiries. Contents: The Basics Additional Tools & Options Booking & Quote Management Logging in Portal home page Searching for flights Your search results Understanding search results Search results filters Search results view Flight information & selection Selected flight options Creating & updating quotes Your Basket Your Trip Summary Adding Traveller Details Reviewing your trip Booking confirmation Travel & profile management My Bookings My Bookings: Booking Statuses My Bookings: Extras My Bookings: Amendments My Bookings: Booking View My Quotes My Quotes: Quote View Press this icon at any point to return to this page
3 Logging into GateWay, your online portal Sign in to GateWay via the website The portal can be accessed via the top right hand side of our website: Simply enter your account login details on this screen.
4 GateWay Homepage 2 1 Select this icon to access FlightPath Welcome to Gateway, your online portal home page 1. For instant access to FlightPath, select the icon in the centre of the screen. 2. You can also click FLIGHTPATH at the top of the screen.
5 Searching for Flights This is the first screen you ll see when entering FlightPath. Here s where you can enter the details of your itinerary, using city name, airport name or airport code for origin and destination, along with your travel dates, preferred class of travel and number of travellers. This search will take into account your company's travel policy and preferences.
6 Your Search Results You ll now see all of the results returned for your search. The next slide covers each of these areas and their purposes/functionality.
7 Understanding your Search Results Your original search options, which can be updated or amended here. 2. Search results filters to help you narrow your search criteria to find the most suitable option* 3. Top fares, suppliers and prices are displayed here along with options to sort by different fare types (Published, Charity, Academic etc) 4. Click here for results sorting options such as by Price (default), Departure Time, Fare Type and more 5. Flight options based on your search criteria are displayed here 6. Your basket can be accessed and quickly referred to here 2 * Filter options include departure time, trip duration and price. You can also filter by particular airlines, cabin and fare types. View and select different fare types here: PUBLISHED / PRIVATE - the lowest published fares that are available on your selected flight. Generally more restricted than our charity fares. Penalties to change or cancel the flight can sometimes be up to the full value of the ticket. CHARITY / ACADEMIC - our exclusive charity and academic fares. Generally can be changed or cancelled for a lesser fee. Additional baggage allowance may also be available.
8 Search Results Filters You can use various flight search filters to refine your results and find the most suitable flight: 1. Filter results by number of stops Filter results by departure times 3. Filter results by trip duration Filter results by stopover duration 5. Filter results by price 6. Filter results by airline 7. Filter results by airport* 9 8. Filter results by stopover airport Filter results by cabin types available 10. Filter results by fare types available 4 * Only applicable if flight query was by city with more than one airport
9 Search Results View
10 Flight Information Your outbound flight 2. Your return flight 3. Selection checkboxes 4. Additional flight information such as duration, mileage, stops and carbon emissions 5. Select SHOW TRIP DETAILS to display further information on your chosen options 6. Indicator icons providing quick insights into flight details, such as Good Stopover Duration, Overnight Flight and No Bag.
11 Selecting your Flights Once you have selected your preferred itinerary using the checkboxes, you have 3 options: 1. ADD TO QUOTE - Save the details of the flight itinerary and to a colleague if required* 2. ADD TO BASKET - Add the itinerary to your shopping basket, you can then hold the option if not ready to confirm, or continue shopping 3. PROCEED TO BOOKING - Choosing this option will take you straight to the booking confirmation page *Please note, adding an option to a quote does not hold any seats, and price and availability will be subject to change
12 Creating & Updating Quotes 1 Enter the name of your new quote here 2 Click here to save/add the flight to an existing quote Selecting ADD TO QUOTE at any point during your booking enquiry or search opens a menu for saving your currently selected or basket item(s) to either an existing or new quote. 1. To add to an existing quote, simply select the name of your required quote in under the EXISTING QUOTE tab. 2. To create a new quote, enter a name into the appropriate field under the NEW QUOTE tab and select SAVE TO QUOTE.
13 Your Basket Selecting ADD TO BASKET at any point during your booking enquiry saves the selected flight to your basket. You can access any flights and quotes saved to your basket by selecting the basket icon at the top right corner. A green-circled number will display the number of items saved to your basket for quick reference. Hovering over the basket icon will give you a quick preview of flights saved to your basket. To manage, amend or remove flights saved to your basket, select VIEW BASKET.
14 Your Trip Summary Once you have chosen to PROCEED TO BOOKING, you can conduct a final check of your itinerary on the right hand side. 2. You can also view information regarding baggage allowance, along with the rules and restrictions of your chosen option. 3. If you plan on placing your trip on hold, you will also be advised of the ticketing deadline. Your trip will need to be confirmed by this date so that we can issue your tickets. 4. Click BOOK when you re ready to proceed.
15 Adding Traveller Details On the left hand side, you add traveller details. You can also add any frequent flyer numbers for guest travellers to ensure that they accrue miles where possible. You can either enter the traveller details manually or upload from an existing traveller profile for your organisation.* At this stage, you ll also be asked to complete any mandatory fields for your organisation, and you may need to send your booking for approval. *Access to traveller profiles is subject to authorisation from the individual
16 Reviewing your Trip You ll have the opportunity to give the trip details a final review to ensure all information is accurate. You must accept the fare conditions in order to proceed. 2. If you re not ready to issue the ticket, you can choose HOLD. You can then return to the itinerary at a later stage to confirm the booking. Please note, the ticket deadline will be advised once the ticket is held, and this is subject to change. 3. If you re ready to proceed with your booking, select BOOK to confirm your reservation.
17 Booking Confirmation You ll need to provide this reference number if you need to make any changes to your booking at a later stage. Congratulations! Your booking is now complete and has been sent to our Ticketing Team to process. This booking confirmation screen contains your unique booking reference. You ll need to provide this reference number if you need to make any changes to your booking at a later stage. Don t worry, you ll also receive a confirmation including all details of your booking for safe keeping. At this point you can select My Bookings to view details of your reservations, or click on Search Hotels to access BaseCamp, your hotel booking tool.
18 Travel and Profile Management These options allow you to view and manage your bookings and quotes Access important Visa information about the country you re travelling to within our extensive Visa Database If your organisation has a set Travel Policy, you can view this here Find answers to Frequently Asked Questions here Click here to logout
19 My Bookings Select these headings to sort flight results by a particular field in ascending/descending order Here you can view details of your bookings, browse available extras and access further booking management options Access additional filter options for your bookings This column shows the status of your bookings Here you can access your options to Amend, Confirm and Cancel your booking. If you are a traveller, you will have the option here to request a cancellation. The My Bookings area allows you to view, sort and manage all of your flight quotes. Here you can check the status of your bookings, covered in more detail on the next page.
20 My Bookings: Booking Statuses Status Type Description Your booking is successful and has been sent to ticketing Your booking has failed You have successfully cancelled this booking A user request for cancellation has been successfully logged. No costs will be incurred for cancelling on-hold tickets. Costs will be incurred for cancelling already confirmed tickets. Your booking is unconfirmed due to an issue during the booking process. Please contact the online booking team. Please do not attempt to rebook the same flight until the issue has been resolved. Your booking has been successfully held There are various indicators for the statuses of your bookings. Please refer to the explanations of each status type above to understand what they mean.
21 My Bookings: Extras Selecting Extras allows you to add / remove additional flight options, such as adding extra baggage.
22 My Bookings: Amendments Selecting Amend allows you to manually enter and submit amendment instructions for your booker. To confirm the amendments you would like to make, type them into the text field and select
23 My Bookings: Booking View You can review the details of any booking by selecting against a booking in the My Bookings area.
24 My Quotes Select Filters to access additional filter options for your quotes Select these headings to sort your quotes by that field in ascending/descending order This column shows the status of your bookings Here you can view details of your quotes, them on and browse related hotels options. The My Quotes area allows you to view, sort and manage all of your flight bookings. Select and then to send a quote directly to someone via .
25 My Quotes: Quote View You can review and manage any quote by selecting against it in the My Quotes area.
26 Thank you for reading Please contact with any queries
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