Deem: Quick Reference Guide

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1 Deem: Quick Reference Guide Please nte that this dcument may be custmized as necessary befre being distributed t yur travelers. Welcme t American Express Glbal Business Travel! This nline bking tl ffered by American Express Glbal Business Travel is fast and easy t use, allwing yu t spend less time making yur business travel reservatins and mre time ding the things yu need t d. Cmpany plicies, preferred vendrs, and negtiated rates incrprated int the display: Yur cmpany s travel plicies and vendr preferences are available in this nline bking tl; allwing yu t make the right selectins when bking yur business travel. In additin, yu may als have access t special negtiated rates and prgrams frm American Express Glbal Business Travel Cntents: Starting Yur Travel Search 2 Chsing the Itinerary Type 2 Searching fr a Flight 2 Selecting a Flight 3 Searching fr a Htel 4 Selecting a Htel 5 Searching fr a Car Rental 7 Selecting a Car Rental 8 Refining Yur Search Results 8 Reviewing the Trip Elements 9 Chsing Seats fr the Flight 9 Adding and Reviewing Htels and Car Rentals 9 The Trip Cst Summary 9 Purchasing the Trip 10 Change, Mdify r Cancel a Trip 11 Changing a Bked Trip 11 Changing a Specific Service f a Bked Trip 12 Canceling a Bked Trip 13 Trips that Can t Be Changed Online 13 Bk Again 14 Hw t Dwnlad the Deem Mbile App 15 Airprt Parking 16 Bk Car Service 17 American Express Glbal Business Travel (GBT) is a jint venture that is nt whlly wned by American Express Cmpany r any f its subsidiaries (American Express). American Express Glbal Business Travel, American Express and the American Express lg are trademarks f American Express and are used under limited license. Page 1 f 17

2 Starting Yur Travel Search Chsing the Itinerary Type After chsing Flight, Htel, r Car Rental frm the Travel page, chse an itinerary type by clicking ne f these buttns: Single Destinatin r Multi Destinatin. Click the Rund Trip r One-Way link: SINGLE DESTINATION Rund Trip: A rund trip assumes that yu return t the same r a nearby airprt. (When yu first visit the Travel page, Rund Trip is selected by default.) Once the flight infrmatin has been entered, the htel and car rental search fields are ppulated with infrmatin matching the flight. One-way: Select a ne-way flight. Click the checkbx next t each service (Flight, Htel, and Car Rental) t expand and use it. Once the flight infrmatin has been entered, the htel and car rental search fields are ppulated with infrmatin matching the flight. MULTI DESTINATION Yu can click the Multi Destinatin tab t create a multi-city itinerary. The Travel page shws three segments (three destinatins). The Flight, Htel, and Car Rental sectins f the Travel page are included within the segments. Cmplete each trip segment separately. If yu need additinal segments, click Add Segment at the bttm f the Search Summary sectin. Searching fr a Flight Fllw these steps t search: Fr departure, enter the city name r airprt cde in the Frm field. The default is the airprt cde yu entered in yur prfile as the Hme airprt Tip: If yu want t view flights frm ther nearby airprts, click in the checkbx next t "Nearby Airprts". Click the "Dates Flexible" check bx if yu are flexible with yur arrival and departure dates. Click the Mre Optins link t change the Fare Type; Seat Class; r Preferred Cnnecting Airprt. Click the Search buttn at the bttm This dcument cntains unpublished cnfidential and prprietary infrmatin f GBT. N disclsure r use f any prtin f these materials may be made withut the expressed written cnsent f GBT GBT Travel Services UK Limited. Page 2 f 17

3 Selecting a Flight After searching fr a flight, the "Select yur departure flight" page appears. REFINING YOUR SEARCH The matrix at the tp f the page can be used t fine tune the search results: Click the Stps tab t see results by a specific number f stps. Click the Nearby Airprts tab t see results by specific airprts. Click the Flight Time tab t see the results by specific times. Click the Refine Yur Search tab at any time t refine yur search: Click a specific carrier t display nly results fr that carrier. FLIGHT RESULTS After refining yur search, the list f flights displays. Yu can view specific flight infrmatin: Flexible Fares: Yu can nw see flexible fares n the page by clicking n the tabs Standard, Refundable and Unrestricted. These tabs shw the price and prvide mre infrmatin abut the ticket. Branded Fares: The branded fares display with each airline (when available) that has names fr specific flights. TIP: Hver yur pinter ver the icns t display mre infrmatin: Rules and Restrictins: Yu can view the rules and restrictins by hvering yur pinter ver the ( ) icn: Checked Baggage Fees: Yu can view baggage fee infrmatin by hvering yur pinter ver the ( ) icn: Out f Plicy: If a flight has an ut f plicy ( ) icn, hver ver the icn fr mre infrmatin: If an Unused Ticket icn appears fr an airline, hver yur pinter ver the icn t see its apprximate value. Yu can select a flight that has an unused ticket icn in its heading t use the ticket. The value f the unused ticket will be applied twards purchase at the time f ticketing. T select a flight, click the Select buttn. SELECTING YOUR RETURN FLIGHT After selecting yur departing flight fr a rund trip, the "Select yur return flight page" appears. Fllw the same instructins abve t srt the search results and select yur return flight. American Express Glbal Business Travel (GBT) is a jint venture that is nt whlly wned by American Express Cmpany r any f its subsidiaries (American Express). American Express Glbal Business Travel, American Express and the American Express lg are trademarks f American Express and are used under limited license. Page 3 f 17

4 Searching fr a Htel Fllw these steps t search fr a htel: The Lcatin field aut ppulates based n yur flight destinatin. (Optinal) If yu dn't want t match yur htel search with yur flight dates, click t uncheck the "Match my Htel search with my flight dates" ptin (the default is checked). After unchecking this ptin, the Check-in and Check-ut fields appear. Click in the date fields t change dates if needed. Click the Mre Search Optins link t increase the search radius fr the htel search. Chse the number f miles t search within using the Search Within drp-dwn menu. (Optinal) Fr a multidestinatin trip, start searching fr a htel in the next trip segment belw the current ne. Click the Search buttn at the right-hand side f the page if all yu need is a htel fr a ne way r rund trip Yur htel search results appear. This dcument cntains unpublished cnfidential and prprietary infrmatin f GBT. N disclsure r use f any prtin f these materials may be made withut the expressed written cnsent f GBT GBT Travel Services UK Limited. Page 4 f 17

5 Selecting a Htel After searching fr a htel, the Select yur Htel page appears. If yu already filtered yur htel search fr htels with certain amenities, the search results are limited t htels that ffer thse amenities; therwise, the results start with preferred htels USING THE HOTEL SEARCH MAP The Htel Search Map displays each htel with a blue dt. Hver yur pinter ver the blue dts t see each htel. The map als shws a red pin fr lcatins such as the airprt r ther reference pints, s that yu can see at a glance hw far the htel is frm these lcatins. MODIFYING AND FILTERING YOUR SEARCH Yu can mdify r filter the search with the filtering tls lcated abve the map by clicking n the fllwing tabs: 5 mi: Click n this tab t increase r decrease the search radius fr htels. Brand: Click this tab t search fr htels by brand. Yu can select mre than ne by clicking in the bx next t the brand name. Refine Yur Search: Click this tab t widen r narrw yur chices. he ptins are as fllws: T narrw yur results by star rating, click the checkbx in the By Star Rating sectin fr the lwest rating yu are willing t see in the results. Fr example, if yu click three stars, the results include all three-star, fur-star, and fivestar htels. T narrw yur results by htel brand, click the checkbxes fr brand names in the Brand scrlling bx. (T clear yur chices, click the Check nne link under the scrlling bx.) T change the distance f the htel search, click the radi buttn next t miles yu want the system t search fr htels. T narrw yur results by amenities, click the checkbxes fr amenities in the Amenities scrlling bx. (T clear yur chices, click the Check nne link under the scrlling bx.) Enter a htel name in the Htel Name Search field, and press Enter t find nly htels that match the name. T srt yur results, chse an ptin (such as Preferred, Cmpany Plicy, Distance Price r Star Rating) under the Srt by sectin. American Express Glbal Business Travel (GBT) is a jint venture that is nt whlly wned by American Express Cmpany r any f its subsidiaries (American Express). American Express Glbal Business Travel, American Express and the American Express lg are trademarks f American Express and are used under limited license. Page 5 f 17

6 SELECTING HOTELS T select a htel and see mre infrmatin (such as Rm, Details, Reviews and Phts) click n the htel and the mre infrmatin windw displays. Click n each tab fr mre infrmatin. T return t the map, click the Shw Map buttn. Click the Select buttn beside the rm t bk the rm. Click the Rm/Rate details link under a rm descriptin t see rm rate details, including cancellatin plicies.. This dcument cntains unpublished cnfidential and prprietary infrmatin f GBT. N disclsure r use f any prtin f these materials may be made withut the expressed written cnsent f GBT GBT Travel Services UK Limited. Page 6 f 17

7 Searching fr a Car Rental By default, yur car rental search will match pickup and drp-ff lcatins, dates, and times t yur flight times and destinatin based n what yu have already entered in the Flight sectin fr the trip (r trip segment f a multi-city trip). If yu dn't want t match yur flight times and destinatin, fllw these steps: Click t uncheck the "Match my Car Rental search with my flight times and destinatin" ptin in the Car Rental sectin. Additinal fields appear fr the car rental pickup and drp-ff lcatins, dates, and times. Fr the Pick-up Lcatin, click the radi buttn fr ne f the fllwing: Airprt: If yu already entered infrmatin fr searching fr flights, this field is already filled in fr yu. Airprt is the default chice. Address: The Address field appears under the chices. Enter the address fr the pickup lcatin. Tip: Yu can click Search tips fr tips n searching fr an address. Click the calendar icn next t the Date field fr the Pick-up Lcatin, and specify n a date Chse the time fr the Pick-up Lcatin frm the Time drpdwn menu. Fr the Drp-ff Lcatin, click the radi buttn fr ne f the fllwing: Airprt: Enter the airprt in the Airprt field under the chices. If yu already entered infrmatin fr Pick-up Lcatin, this field is already filled in fr yu. Airprt is the default chice. Tip: Yu can click the Airprt link t lcate an airprt by city, state, pstal cde, address, landmark, r airprt cde. Enter the infrmatin, click Search, and then select an airprt and click Select. Address: The Address field appears under the chices. Enter the address fr the drp-ff lcatin. Tip: Yu can click Search tips fr tips n searching fr an address. Click the calendar icn next t the Date field fr the Drp-ff Lcatin, and click n a date Click the Search buttn at the bttm f the page if all yu need is a car rental fr a ne way r rund trip; therwise, prceed with bking the rest f yur trip. Fr a multi-city trip, start searching fr a car rental in the next trip segment belw the current ne. Yur car rental search results appear. American Express Glbal Business Travel (GBT) is a jint venture that is nt whlly wned by American Express Cmpany r any f its subsidiaries (American Express). American Express Glbal Business Travel, American Express and the American Express lg are trademarks f American Express and are used under limited license. Page 7 f 17

8 Selecting a Car Rental After searching fr a car rental, the Select Yur Car Rental page appears. Preferred car rental sizes and agencies appear first in the search results. Nte: The matrix appears at the tp f the page displaying a summary f the cars in yur search results. Yu can click a different car size t narrw yur search results. Yu can als click a particular cell t see nly that chice. The dllar amunt shwn in the Matrix includes fees & taxes. Refining Yur Search Results T refine yur results, click the buttns lcated at the tp f the page: Brand: Click this tab t narrw yur car rental search by brand. Click in the bxes next t yur selectin (s). Car Class: Click this tab t narrw yur rental car search by the class f car. Click in the bxes next t yur selectin (s). Optins: Click this tab t select ther ptins fr yur car rental display. Click in the bxes next t yur selectin (s). Refine Yur Search: Click this tab t refine yur search by: Brand: Select the ptin(s) by clicking in the bxes next t yur desired brand name Car Class: Select the ptin(s) by clicking in the bx next t yur desired car class. Srt by: Select t srt yur car rental results by either Preferred r Price by clicking the radi buttn next t yur chice. After yu have refined yur search results, hver yur pinter ver the icns t see additinal infrmatin Click the Select buttn fr a car t reserve it. After selecting yur car rental fr ne city in a multi-reservatin trip, the Chse Yur Car page appears again fr the next trip segment. Fllw the same instructins abve t srt the search results and select yur next car rental. After selecting yur car rental, the "Review yur trip" page appears This dcument cntains unpublished cnfidential and prprietary infrmatin f GBT. N disclsure r use f any prtin f these materials may be made withut the expressed written cnsent f GBT GBT Travel Services UK Limited. Page 8 f 17

9 Reviewing the Trip Elements After selecting yur flight, htel, and/r car rental, the "Review yur trip" page appears with each element f the trip (flight, htel, and car rental) in chrnlgical rder. Fr multiple-city trips, the elements are separated int travel segments fr each city. Yu can review each prtin f yur trip, chse seats fr yur flights, view the fare rules fr each flight, view ther rules and restrictins, and view a trip cst summary. Chsing Seats fr the Flight Tip: Click the Fare Rules link under each flight t see the fare rules fr the flight. T chse yur flight seats, fllw these steps: Click the Seat Map link under the flight infrmatin. The Seat Selectin page appears with tabs at the tp fr each flight f a rund trip r multi-city trip. Click an available seat (marked in blue). If yu are a frequent flyer with this airline, yu may be able t pick a seat marked in blue with "P" (fr "preferred"). After chsing yur seats, click Dne t add yur flight seats t yur itinerary. Adding and Reviewing Htels and Car Rentals If yu haven't already added a htel r car rental, yu get a secnd chance n this page. Fr each htel, click the Htel Details link under the htel descriptin t see mre infrmatin abut the htel. Fr rm and rate details, click the Rm/Rate details link. Yu can als click See All Rms at this Htel and See all Htels in the right clumn under Tls. Fr each car rental, click the Mileage and rates link t see details abut car rental mileage and rates. Fr rental details and rules, click the Car Rental details/rules link. Yu can als click See All Cars in the right clumn under Tls. The Trip Cst Summary The Trip Cst Summary appears near the bttm f the "Review yur trip" page. It shws the purchases yu need t pay fr tday, and the reservatins yu need t pay fr at the end f yur trip. Hver yur pinter ver the amunts in the Taxes and Fees clumn fr mre infrmatin abut taxes and fees. Starting Over, Changing, r Hlding the Trip Yu can click the Start ver r Change this trip buttns at the bttm f the Review yur trip page t either: Start ver, which resets the trip search fields, r Change yur trip, which lets yu make changes t the existing reservatin. American Express Glbal Business Travel (GBT) is a jint venture that is nt whlly wned by American Express Cmpany r any f its subsidiaries (American Express). American Express Glbal Business Travel, American Express and the American Express lg are trademarks f American Express and are used under limited license. Page 9 f 17

10 Yu can als click Hld this trip fr sme reservatins. The Hld This Trip page appears, and yu can fill ut the persnal infrmatin and click a checkbx t agree t the hld terms. Click Cntinue t cntinue t the Purchase page. Purchasing the Trip After clicking the Cntinue r Hld this trip buttn after reviewing the trip, the Purchase page appears. TRAVELER INFORMATION Start by entering the required traveler infrmatin. Much f this infrmatin is already filled in fr yu. Name yur trip by entering a name in the "Name yur trip" field at the tp f the page. If yu bk the same r similar trips regularly, it's a gd idea t name each trip with a unique name. That way it will be easier t lcate it in the Upcming sectin f the Hme page. Fill ut the required infrmatin in the Traveler Infrmatin sectin at the tp f the Purchase page. Yur name is prvided frm yur prfile, and it must be the same as the name that appears n a gvernment-issued ID. Be sure t include yur frequent flyer, htel rewards, and rental car rewards prgram numbers. These numbers are pre-ppulated with yur prgram numbers if entered int yur prfile BILLING INFORMATION Yu can select the payment cards stred in yur prfile they appear as chices in the payment card drpdwn menus fr flight, htel, and rental car in the Billing sectin. Yu can als add a card by clicking Add Payment Card, which adds the card t yur prfile Befre purchasing, yu must click the checkbx fr the "I agree t the rules and restrictins" statement abve the Purchase buttn. (Yu can click the rules and restrictins link in the statement t see what they are.) Click the Purchase buttn if yu are ready t cmplete the purchase and reservatin bking, r click Start Over t start ver (canceling the purchases and reservatins), r Hld This Trip t put the trip n hld. This dcument cntains unpublished cnfidential and prprietary infrmatin f GBT. N disclsure r use f any prtin f these materials may be made withut the expressed written cnsent f GBT GBT Travel Services UK Limited. Page 10 f 17

11 Change, Mdify r Cancel a Trip This nline bking tl is the quickest and mst cst-effective way fr yu t change r cancel yur trip Changing a Bked Trip After clicking the Reservatins tab, lcate the trip, and click the trip title t expand the trip infrmatin. Click the Change Trip link at the bttm left hand crner f the reservatin. Click the bx next t Change Return Flight Only if yu want t change nly the return flight. Enter the new dates and times if yu want t change yur flight and click the Search buttn. After selecting yur new flights the Trip Planner page displays where yu can change yur Htel infrmatin. Click the bx next t "Match my htel lcatin with my destinatin" t display search results based n yur destinatin. Select the radi buttn in the Search Near sectin where yu want the system t search fr yur htel. Click the bx next t "Match my Htel search with my flight dates" if yu want the system t search accrding t yur flight dates. If nt, then select yur check-in and check-ut dates frm the calendar. When finished, click the Search buttn and prceed t make yur htel and rental car selectin as necessary After making yur selectins yu can review the infrmatin n the Review Yur Trip page and click Cntinue r click the Cmpare t Original buttn t get a clear understanding f the specific csts invlved in making the change. Click Back t Trip Review Page when yu are finished cmparing. Under Change Penalties and Fees, click the checkbx fr "I acknwledge and accept" t accept the terms fr changing a bking. Click Cntinue t cmplete the bking prcess. American Express Glbal Business Travel (GBT) is a jint venture that is nt whlly wned by American Express Cmpany r any f its subsidiaries (American Express). American Express Glbal Business Travel, American Express and the American Express lg are trademarks f American Express and are used under limited license. Page 11 f 17

12 Changing a Specific Service f a Bked Trip On the Hme page, click the Reservatin tab at the tp f the page. Click the View Details link t display the itinerary in full Once the full itinerary is in view, the ptin t change individual services will display. Example: T change the htel prtin f this bked trip, scrll dwn t the htel sectin and click n the Change Htel link. This will then take yu thrugh the change flw fr Htel nly. This dcument cntains unpublished cnfidential and prprietary infrmatin f GBT. N disclsure r use f any prtin f these materials may be made withut the expressed written cnsent f GBT GBT Travel Services UK Limited. Page 12 f 17

13 Canceling a Bked Trip On the Hme page, click the Reservatin tab, lcate the trip, and click the trip title t expand the trip infrmatin. Click the Cancel trip link at the bttm left hand crner f the reservatin. The Cancel Reservatin Assistant page appears. Click Cntinue t cnfirm the cancellatin r click Cancel t keep the riginal trip. The Cancellatin page displays cnfirming the trip has been cancelled. An is sent t the traveler with the trip cancellatin details. The status f the trip in the Upcming sectin f the Hme page is changed t Cancelled. Trips that Can t Be Changed Online Yu will need t cntact an American Express Glbal Business Travel cunselr directly if yu wish t make a change t yur bking and any f the fllwing cnditins apply: Multi-destinatin itinerary Internatinal itineraries (Nn-US) Trips riginally bked ffline Trips with mre than ne ticket (e.g. split ticketed) Any prtin f a trip that has already cmmenced Carriers fr the same destinatin f riginal carrier if available American Express Glbal Business Travel (GBT) is a jint venture that is nt whlly wned by American Express Cmpany r any f its subsidiaries (American Express). American Express Glbal Business Travel, American Express and the American Express lg are trademarks f American Express and are used under limited license. Page 13 f 17

14 Bk Again USE A PREVIOUSLY BOOKED TRIP AS A TEMPLATE TO BOOK A NEW TRIP. This feature simplifies the bking prcess by using details frm previus trips. The bk again feature allws fr easy duplicatin f all r a prtin f a previusly bked trip. Tip: The trip can als be a cancelled trip. Lg in t Deem and click the Reservatin icn at the tp f the page and lcate the trip yu want t duplicate. Click n the trip t expand the trip infrmatin. Click the View Details link n the bttm right side f the sectin. On the right side f the Details page, click the Bk again buttn. Select whether t Edit Trip r click Bk Again t use the same trip t cntinue Deem will then guide yu thrugh the prcess f bking the trip. This dcument cntains unpublished cnfidential and prprietary infrmatin f GBT. N disclsure r use f any prtin f these materials may be made withut the expressed written cnsent f GBT GBT Travel Services UK Limited. Page 14 f 17

15 Hw t Dwnlad the Deem Mbile App Deem s mbile bking app ffers the fllwing features: Bk flights, htels, and rental cars frm an apprved mbile device. Uses yur cmpany s plicies, preferences, negtiated rates, and preferred suppliers. Cmpare and select seats acrss flight results. See upcming travel reservatins Change r cancel a trip The mbile app s interface prvides access t the Flight, Htel, and Rental Car services, and shws recent trip itineraries in a carusel at the tp f the screen (if the itineraries exist). Users can swipe the carusel t see each itinerary, and tap the itinerary t see its details. The mbile app uses the same cmpany plicies, preferences, negtiated rates, and preferred suppliers that are cnfigured n yur cmpany s site. Accessing the Deem Mbile App Lg in t Deem and Click the Mbile link at the bttm f the Hme page. Click the App Stre r the Ggle Play icn t shw the dwnlad icn. Then, n yur mbile device: a. Dwnlad the Deem Travel Mbile App and lg in t Deem. b. Enter yur business and yur passwrd (same as yur desktp lgin) t start using the Deem Travel Mbile App. American Express Glbal Business Travel (GBT) is a jint venture that is nt whlly wned by American Express Cmpany r any f its subsidiaries (American Express). American Express Glbal Business Travel, American Express and the American Express lg are trademarks f American Express and are used under limited license. Page 15 f 17

16 Airprt Parking Save time and beat airprt hassles by using Deem s Airprt Parking Feature Parking at an ff-airprt lcatin is an easy way t reduce the headaches invlved in finding parking at crwded airprt parking lts. Deem s Airprt Parking feature ffers: An easy way t save time and mney Gated and well-lit parking lts that prvide safety and security Quick and cnvenient shuttles that take yu right frm yur car t the terminal Imprtant: Yu must print ut yur parking vucher and bring it with yu when yu travel, r else yu will have t pay fr yur parking again, in persn, when yu return hme frm yur trip. Lg in t Deem.T add a stand-alne airprt parking reservatin, click the Airprt Parking tab at the tp f the page. Select yur Airprt, Dates and Times then click the Search buttn. View the results and Select a parking lcatin. Read the cancellatin and change infrmatin, add ntificatin requests (strngly recmmended) then click the Purchase buttn. Please Nte: Print ut yur Airprt Parking receipt. It will be required as prf f purchase. This dcument cntains unpublished cnfidential and prprietary infrmatin f GBT. N disclsure r use f any prtin f these materials may be made withut the expressed written cnsent f GBT GBT Travel Services UK Limited. Page 16 f 17

17 Bk Car Service Deem makes it easy t reserve car service nline frm a vast netwrk f prviders. Car service can be bked with ther travel plans r independently. Yu can cmpare ptins by rate, vehicle type r prvider and can als access yur cmpany s negtiated rates and vendrs NOTE: Car Service reservatins cannt be made using CONNECT if yur requested pick-up time is within 24 hurs. Lg in t Deem. T add a stand-alne car service reservatin, click the Car Service tab at the tp f the page Enter Pick-up lcatin and Drp-ff lcatin. Prvide infrmatin requested in the ppup. Enter Date, Time, and click the Cntinue buttn. Select the car service prvider. Cnfirm reservatin details and click the Reserve Nw buttn. American Express Glbal Business Travel (GBT) is a jint venture that is nt whlly wned by American Express Cmpany r any f its subsidiaries (American Express). American Express Glbal Business Travel, American Express and the American Express lg are trademarks f American Express and are used under limited license. Page 17 f 17

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