5 steps for Improving Intranet Search

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1 5 steps for Improving Intranet Search Jess Lassen Wizdom Konference

2 Agenda Search Engine Content Helping the users Improve user experience Adding AI to searches Wizdom Konference

3 Understand the search engine Admin Component Crawl Component (HTTP, File Shares, SharePoint) Content Processing Component (Metadata extraction) Analytics Processing Component (Ranking, Click-throughs) Query Processing Component (Queries and results) Crawling Indexing Ranking Querying Results Clicks Wizdom Konference

4 Content (metadata) is king Users (creators) are lazy by default. They do not want to put metadata on documents. Forcing them might even prevent them from contributing. Trade off (easy vs. improve search experience). Solutions? Content types, required metadata or automatic metadata? Users Query Index Creators Wizdom Konference

5 Content (metadata) is king Default column values Workflow 3rd party Wizdom Konference

6 Wizdom Konference

7 Helping users with the queries Analytics Helping users based on collected data Wizdom Konference

8 Helping users with the queries Suggestions The search system automatically creates suggestions for a query when users have clicked one or more of the results for that query at least six times. Wizdom Konference

9 Helping users with the queries Spelling Corrections (Did you mean?) If a user enters a word in a search query that appears to be misspelled, the search results page displays query spelling corrections. This is also known as "Did you mean?". For example, if someone enters a query that contains the word "ampitheater", the query spelling correction would be "amphitheater". These query spelling suggestions are based on the closest matches in the default spelling dictionaries and the Query Spelling Inclusions list. Wizdom Konference

10 Helping users with the queries Ranking Model There are several ranking models in SharePoint that are optimized for specific cases. These ranking models provide an effective ranking of results without any further customization. A ranking model contains a collection of ranking features to calculate the rank score of a particular item, for example a document, in the search results. For the default search verticals Everything, Videos, Conversations and People, the search system automatically uses the most appropriate ranking model. Wizdom Konference

11 Helping users with the queries Query rules Without any custom code, you can help searches respond to the intent of your users by creating query rules. In a query rule, you specify conditions and correlated actions. When a query meets the conditions, the search system performs the actions to improve the relevance of the search results. Wizdom Konference

12 Helping users with the queries Refiners You can add refiners to a page to help users quickly browse to specific content. Refiners are based on managed properties from the search index. To use managed properties as refiners, the managed properties must be enabled as refiners or crawled properties must be mapped to managed properties that are enabled as refiners. Wizdom Konference

13 Helping users with the queries Learn Query syntax Wildcard * Exact phrase IsDocument:1 Property: Something ContentClass:STS_ListItem_Tasks - or help them Give them a FAQ or custom UI Wizdom Konference

14 Improve User Experience The importance of user experience and designing it correctly has been gaining more attention from the companies who aim to keep their users happy Wizdom Konference

15 Improve User Experience Display Templates To help users quickly distinguish between different types of results when they search for something in SharePoint, we use result types and display templates. Important information is shown directly in the search results, so that users don t have to click on each result to see if they ve found what they re looking for. Wizdom Konference

16 Improve User Experience Office 365 Modern UI SharePoint Online has started the gradual introduction of "modern" experiences across the SharePoint service, which has a direct impact on the end user experience Wizdom Konference

17 Improve User Experience Custom search portal Clifford Chance wanted a people expertise search matching their need. Wizdom Consulting made a custom Know Who portal. Wizdom Konference

18 Adding AI to searches using Graph Queries Graph Index Data Wizdom Konference

19 Adding AI to searches using Graph Wizdom Konference

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