Intro. to Computer Repair & Advanced Computer Repair

Transcription

1 Intr. t Cmputer Repair & Advanced Cmputer Repair Grades Draft Feb Killingly Public Schls

2 COMPUTER REPAIR Installatin, Cnfiguratin and Upgrading CONTENT STANDARD 9-12 C.R 1: The student will demnstrate prficiency in cmputer standard installatin, cnfiguratin, and upgrading. The student is able t identify the names, the purpse, and 9-12C.R 1.1 characteristics mdules f the system and recgnize these mdules by sight r definitin identifies PC hardware cmpnents determines purpse and functin f hardware cmpnents identifies relatinship f pc hardware t ne anther t create a system. The student is able t identify basic prcedures fr adding 9-12C.R 1.2 and remving field-replaceable mdules fr desktp systems and given a replacement scenari, chses the apprpriate sequences successfully perfrms remval and installatin f basic hardware cmpnents fr desktp systems identifies and demnstrates prper installatin sequence and prcedures fr desktp cmpnents. 1

3 The student is able t identify basic prcedures fr adding 9-12C.R 1.3 and remving field-replaceable mdules fr prtable systems and given a replacement scenari and chses the apprpriate sequences. Objectives The student -successfully reslve issues with prtable devices requiring remval and installatin f hardware. -demnstrates field supprt fr remving and installing hardware n prtable devices. The student is able t identify typical IRQs, DMAs, and I/O 9-12C.R 1.4 addresses, and prcedures fr altering these settings when installing and cnfiguring devices and chses the apprpriate installatin r cnfiguratin steps in a given scenari perfrms successful installatins f hardware devices with apprpriate cnfiguratins trubleshts devices nt wrking crrectly by altering device cnfiguratins. The student is able t identify the names, purpses, and 9-12C.R 1.5 perfrmance characteristics f standardized cmmn peripheral prts, assciated cabling, and their cnnectrs and recgnizes prts, cabling, and cnnectrs by sight identifies and classifies all cable types based n perfrmance identifies and explains functinality f all peripheral prts identifies and utilizes standard cnnectrs. 2

4 The student is able t identify prper prcedures fr 9-12C.R 1.6 installing and cnfiguring cmmn IDE devices chses the apprpriate installatin/ cnfiguratin sequences in given scenaris, recgnizes the assciated cables recgnizes and recmmends varius types f IDE devices installs and cnfigures IDE devices trubleshts IDE devices cnfigures CMOS setting fr IDE devices. The student is able t identify prper prcedures fr 9-12C.R 1.7 installing and cnfiguring cmmn peripheral devices, chses the apprpriate installatin r cnfiguratin sequences in given scenaris crrectly identifies, installs and cnfigures peripheral hardware devices dwnlads and installs device drivers fr peripheral devices trubleshts installatins f peripheral devices. The student is able t determine the issues that must 9-12C.R 1.8 be cnsidered when upgrading a PC. In a given scenari, determine when and hw t upgrade system cmpnents learns hardware cmpatibility based n the Micrsft cmpatibility list analyzes and prscribes hardware upgrades that increase perfrmance and are cst effective. 3

5 Diagnsing and Trubleshting CONTENT STANDARD 9-12 C.R 2: The student will recgnize cmmn prblems assciated with each mdule. The student is able t recgnize the symptms and infer 9-12C.R 2.1 the mst likely cause, given a prblem situatin and identify steps t islate and trublesht the prblems analyzes, assesses, and rectifies hardware perfrmance issues with the fllwing items; Strage Memry Vide Audi Netwrk trains ther students what symptms t lk fr when diagnsing hardware issues prvides real time repairs n KPS machines in the wrkshp memrizes and emplys the hardware trubleshting tree. The student is able t identify basic trubleshting 9-12C.R 2.2 prcedures and tls, and hw t elicit prblem symptms frm custmers, and justify asking particular questins in a given scenari learns and utilizes aspects f custmer relatins prcedures applies prcedures t the help desk scenari participates in field supprt with members f the KPS cmmunity. 4

6 PC Preventive Maintenance, Safety, and Envirnmental Issues CONTENT STANDARD 9-12 C.R 3: The student will demnstrate prficiency using best practices fr preventative maintenance, safety measures, and envirnmental issues. The student is able t identify the varius types f 9-12C.R 3.1 preventive maintenance measures, prducts and prcedures and when and hw t use them learns prper disk maintenance emplys prper strage strategies maintains inventry emplys update strategies emplys virus prtectin strategies. The student is able identify varius safety measures and 9-12C.R 3.2 prcedures, and when and hw t use them understands and prtects devices frm static electricity respects and emplys safety measures when wrking with electricity uses and stres repair tls crrectly. 5

7 Mtherbard/Prcessrs/Memry CONTENT STANDARD 9-12 C.R 4: The student will identify, install, and trublesht integrated circuitry related t mtherbards and prcessrs. The student is able t distinguish between the ppular 9-12C.R 4.1 CPU chips in terms f their basic characteristics identifies different majr chip manufactures identifies different chip types and architectures identifies basic chip functinality. The student is able t identify the types f RAM (Randm 9-12C.R 4.2 Access Memry), frm factrs, and peratinal characteristics, determine banking and speed requirements under given scenaris recgnizes different RAM types frm factrs demnstrates understanding f peratinal characteristics prescribes crrect memry applicatins based n scenari stays current with new RAM technlgies. The student is able t identify the mst ppular types f 9-12C.R 4.3 mtherbards, their cmpnents, and their architecture (bus structures) recgnizes different types f mtherbards determines basic characteristics f chipset in relatin t mtherbards learns cmpatibility issues relating t mtherbards and prcessrs recgnizes and cnfigures bus speeds n mtherbards using vendr dcumentatin 6

8 The student is able t identify the purpse f CMOS 9-12C.R 4.4 (Cmplementary Metal-Oxide Semicnductr) memry, what it cntains, and hw and when t change its parameters. Given a scenari invlving CMOS, chse the apprpriate curse f actin demnstrates prficiency in the CMOS utility cnfigures CMOS settings trubleshts the CMOS utility changes the CMOS battery. 7

9 Printers CONTENT STANDARD 9-12 C.R 5: The student will use best practices fr installing and trubleshting peripheral devices. The student is able t identify technlgies, interfaces, 9-12C.R 5.1 and ptins r upgrades identifies varius types f printers and their functinality installs printers installs and cnfigures print drivers frm manufacturer s website shares printers ver a netwrk. The student is able t recgnize cmmn printer prblems 9-12C.R 5.2 and techniques used t reslve them demnstrates use f the printer cntrl panel demnstrates hw t use printer diagnstic buttns and LEDs demnstrates hw reslve paper jams and ink/tner issues. The student is able t trublesht peripheral device 9-12C.R 5.3 technlgies, interfaces, and upgrade ptins specifically fr printers identifies varius types f printers and their functinality trubleshts printers installs, cnfigures, and trubleshts print drivers frm manufacturer s website shares printers ver a netwrk. 8

10 Advanced Cmputer Repair Grades 9-12 Operating System Fundamentals CONTENT STANDARD 9-12 C.R 6: The student will demnstrate prficiency with Micrsft Operating Systems. The student is able t differentiate the characteristics f 9-12C.R 6.1 Windws 9x/Me, Windws NT 4.0 Wrkstatin, Windws 2000 Prfessinal, and Windws XP., and their functins Objectives The student -identifies the majr desktp cmpnents and interfaces. Cntent may include the fllwing: Cntrasts between Windws 9x/Me, Windws NT 4.0 Wrkstatin, Windws 2000 Prfessinal, and Windws XP Majr Operating System cmpnents, Registry, virtual memry, Majr Operating System Interfaces, Windws Explrer, My Cmputer, Cntrl Panel, Cmputer Management Cnsle, Accessries/System Tls, Cmmand line Netwrk Neighbrhd/My Netwrk Places, Task Bar/systray, Start Menu, and Device Manager. The student is able t identify the names, lcatins, purpses, 9-12C.R 6.2 and cntents f majr system files lcates and determines the functin f Windws 98-based specific files lcates and determines the functin f Windws NT-based specific files. 9

11 The student is able t demnstrate the ability t use 9-12C.R 6.3 cmmand-line functins and utilities t manage the perating system, including the prper syntax and switches demnstrates and chses Cmmand line functins and utilities including: Cmmand/CMD, DIR, ATTRIB VER, ME SCANDIS DEFRAG EDIT XCOPY COPY FORMAT FDISK SETVER SCANREG MD/CD/RD Delete/Renam DELTREE, PING The student is able t identify basic cncepts and 9-12C.R 6.4 prcedures fr creating, viewing, and managing disks, directries and files. This includes prcedures fr changing file attributes and the ramificatins f thse changes (fr example, security issues) demnstrates prficiency file management and disk structure demnstrates prficiency with file permissin and attributes demnstrates prficiency with file back up and security demnstrates prficiency with netwrk file structure. The student is able t identify the majr perating 9-12C.R 6.5 system utilities, their purpse, lcatin, and available switches and lcate and prblem slve using the system utilities demnstrates ability t apply advanced strategies with system tl features demnstrates best practices fr preventative maintenance using system utilities. 10

12 Installatin, Cnfiguratin and Upgrading CONTENT STANDARD 9-12 C.R 7: The student will demnstrate prficiency using best practices fr installatin, cnfiguratin, and upgrading Windws OS. The student is able t install Windws 9x/Me, Windws 9-12C.R 7.1 NT4.0 Wrkstatin, Windws 2000 Prfessinal, and Windws XP identifies prcedures fr installing Windws 9x/Me, Windws NT 4.0 Wrkstatin, Windws 2000 Prfessinal, and Windws XP, and bringing the perating system t a basic peratinal level determines best OS t meet custmer needs verifies hardware cmpatibility and minimum requirements emplys best practice fr installatin prcedures perfrms driver installatins. The student is able identify the basic system bt sequences 9-12C.R 7.2 and bt methds perfrms all aspects regarding bt sequences and methds successfully utilizes recvery cnsle creates and uses emergency disks fr recvery creates an emergency bt disk with utilities installed fr Windws 9x/Me, Windws NT 4.0 Wrkstatin, Windws 2000 Prfessinal, and Windws XP. 11

13 The student is able identify prcedures fr installing r 9-12C.R 7.3 adding a device, including lading, adding, and cnfiguring device drivers, and required sftware demnstrates prficiency with Device Driver Installatin demnstrates prficiency with Plug and Play (PNP) and nn-pnp devices demnstrates prficiency with install and cnfigure device drivers demnstrates prficiency with Install different device drivers manually installs a device driver searches the Internet fr updated device drivers installs additinal Windws cmpnents. The student is able identify prcedures necessary t ptimize 9-12C.R 7.4 the perating system and majr perating system subsystems demnstrates prficiency with Virtual Memry Management demnstrates prficiency with Disk De-fragmentatin demnstrates prficiency with Files and Buffers demnstrates prficiency with Caches demnstrates prficiency with Temprary file management. 12

14 Diagnsing and Trubleshting CONTENT STANDARD 9-12 C.R 8: The student will diagnse and trublesht Windws OS. 9-12C.R 8.1 The student is able recgnize and interpret the meaning f cmmn errr cdes and startup messages frm the bt sequence, and identify steps t crrect the prblems diagnses and reslves trubleshting issues resulting frm faulty bt messages and cdes identifies and reslves cmmn bt failures and errrs diagnses and reslves devices that failed t start rectifies registry errrs utilizes the event viewer. 9-12C.R 8.2 The student is able t recgnize cmmn peratinal and usability prblems and determine hw t reslve them demnstrates prficiency with issues that may include the fllwing: Trubleshting Windws-specific printing prblems Print spl is stalled Incrrect/incmpatible driver fr print Incrrect parameter Other Cmmn prblems General Prtectin Faults Bluescreen errr (BSOD) Illegal peratin Invalid wrking directry System lck up Optin (Sund card, mdem, input device) r will nt functin Applicatin will nt start r lad Cannt lg n t netwrk (ptin NIC nt functining) Applicatins dn t install Netwrk cnnectin Viruses and virus types What they are TSR (Terminate Stay Resident) prgrams and virus Surces (flppy, s, etc.) 13

15 9-12C.R The student is able t emply all aspects f custmer relatins frm user supprt t training utilizes web based Fault system maintains all frms f cmmunicatins such as wrk lgs, prgress bards, radis and web based fault reprts practices quality cmmunicatins with staff practices quality wrk ethics fllws radi prcedures prvides curteus supprt fr all users. 14