ATTENTION!!! Please be sure this document is delivered to the network administrator who will be installing Network WYNN!!

Transcription

1 ATTENTION!!! Please be sure this document is delivered to the network administrator who will be installing Network WYNN!! Network WYNN 3.1 Installation Documentation November 2003 The following information is included in this document: A. Overview of Network WYNN... Page 1 B. What Type of Network Is Required?... Page 1 C. General Server Requirements.. Page 2 D. System Requirements for Client Workstation Installations.. Page 2 E. Overview of the Server Installation. Page 3 F. Details for Windows Server Installation.. Page 4 G. Details for Netware Server Installation Page 5 H. Details for the Client Installation. Page 6 I. Setting Up User Rights on Client Workstations.. Page 7 J. Activating the Floating Licenses..Page 10 K. User Login Names. Page 10 L. Upgrading from Network WYNN 3.0 to Page 10 M. Setting a User Password... Page 11 N. Uninstalling Network WYNN..Page 12 O. Troubleshooting Network WYNN...Page 13 Freedom Scientific Inc., Learning Systems Group 480 California Avenue, Suite 201, Palo Alto, CA,

2 A. Overview of Network WYNN. What Is Network WYNN? Network WYNN is a network-enabled version of WYNN. Just as with the stand-alone product, network WYNN comes in two versions: Network WYNN Wizard, and Network WYNN Reader. Floating Network Licenses. The network versions of WYNN Wizard and WYNN Reader are installed as floating network licenses; that is, there is no limitation to how many computers they can be installed on, but there is a limitation to how many users can be simultaneously logged in. For example, if an organization with 100 networked computers purchases 15 floating licenses for Network WYNN Wizard, the WYNN Wizard program can be installed on all 100 computers, but only 15 users can be logged in at any given time. What Does the Server Control/What Does the Client Control? When using Network WYNN, the server controls the floating licenses. Network WYNN uses a program called CrypKey for authorization of the floating licenses. CrypKey runs on the server. Each user s documents and settings are stored on a network drive. The Network WYNN application itself runs on the client workstations. Brief Look at Network WYNN Installation Process. In brief, the process to install Network WYNN on a server and on the client workstations is as follows: 1. Install the Network WYNN Server, which comes with one floating license, from the CD. 2. Install the Network WYNN client on one workstation from the server (NOT from the CD!). 3. Activate the proper number of floating licenses from the client workstation by calling Freedom Scientific at Install the client on as many workstations as you need. Since Network WYNN uses a floating license, it doesn t matter how many machines the client is installed on; it just matters how many users are logged in at the same time. 5. If you have both Network WYNN Wizard and Network WYNN Reader, repeat steps 1 through 4 for each program. B. What Type of Network Is Required? Network WYNN Wizard and Network WYNN Reader can be installed on either of two types of networks. If an organization is using one of these networks, Network WYNN should work. Windows NT, Windows 2000, Windows 2000 Professional, or Windows XP Professional; Novell Netware 3.x (patch level 5 or greater), 4.x, or 5.x, with long filename support Please refer to the document called Questions for Network WYNN Sites.doc for more detailed information about Novell Netware compatibility issues. Page 1 of 13

3 C. General Server Requirements. The Network WYNN Reader or Network WYNN Wizard CD contains the WYNN Server installation program on the root of the CD. This installation will allow the server to authenticate WYNN Client installations and store user documents and data. NOTE: It is not possible to initiate a WYNN Client installation from the CD. To be able to install and take advantage of Network WYNN Server you need: If your network is Windows NT 4 Server, 2000 Server, 2000 Advanced Server, or XP Professional: o You must install on the server locally (you cannot install remotely). o You need local Administrative privileges to perform the installation and customize the proper access permissions. If your network is Novell Netware 3.x, 4.x, or 5.x: o You must install from a client workstation running Windows 95, 98, Me, NT 4 Workstation, 2000 Professional, or XP. o You need Netware supervisory privileges to perform the installation and customize the proper access permissions. o Your Netware system must have long filename support. Note that you cannot perform a Network WYNN Server installation onto a Windows 95, 98, or Me system. At least 300MB of disk space. A Pentium processor. At least 64MB of RAM available. CD-ROM drive. Minimum desktop area of 800x600 pixels. A display resolution of at least 256 colors or 8-bit. D. System Requirements for Client Workstation Installations. The system requirements for the network workstations that run WYNN are identical to the system requirements for the stand-alone WYNN Wizard and WYNN Reader, with the additional requirement that each workstation must be connected via a Local Area Network (LAN) or Wide Area Network (WAN) to a file server running Windows NT Server, Windows 2000 Server, Windows XP Professional, or Novell Netware. The client requirements are listed below. An IBM-compatible Pentium or higher computer running at least 233 MHz Windows 95, 98, Me, NT, 2000, or XP 64 MB of RAM (at least more RAM will increase speed and performance) A CD-ROM drive 200 megabytes of available hard disk space (plus room for document storage). You will also need 45 MB additional room to install Internet Explorer 5.5 if you have version 4 or earlier of Internet Explorer (needed for WYNN s Web access feature). SoundBlaster 16-compatible (or better) sound card with speaker (or an SSIL-supported speech synthesizer with speaker) Page 2 of 13

4 (for WYNN Wizard) A supported TWAIN-compatible scanner or a supported Hewlett- Packard flatbed scanner A video card and monitor capable of VGA video in 800x600, 256 color mode or greater (to take advantage of all WYNN s features, WYNN should normally be used at high-color 16-bit or greater, instead of 256-color mode) Optional components include: A modem, DSL, or network connection, plus an ISP (Internet Service Provider), to give you access to WYNN s Web-browsing and features Compatible Mac workstations (with VirtualPC software version 3 or 4 for Windows 98) will also work on the same network (but Apple Servers will not work.). Mac workstations must have at least a G3 or G4 with a 350 MHz processor. The processor speed must be at least 600 MHz for Web browsing. NOTE: WHEN INSTALLING NETWORK WYNN FOR USE WITH A MAC (WITH VIRTUAL PC), YOU MUST STILL USE A NOVELL OR WINDOWS NT/2000 NETWORK, NOT A MAC NETWORK! E. Overview of the Server Installation. The Network WYNN Server installation program is located in the root directory of your Network WYNN Wizard or Network WYNN Reader CD. The Network WYNN Server installation must be run from this location. Do not attempt to copy and run the installation from a different media. The Network WYNN Server installation will create several folders in the selected destination. By default the destination location is C:\WYNN3nw, but you have the option to change this before the installation file transfer begins. The directories created within the destination will be: CrypKey. The CrypKey directory contains license verification files. These files are necessary for the WYNN Client installations to run properly. These files should not be modified. The default location is C:\WYNN3nw\CrypKey. WYNN Wizard Eng (or WYNN Reader Eng). This directory contains the English language WYNN Wizard (or WYNN Reader) Client installation files. It is from this location that client workstations will run the WYNN Client install. The default location is C:\WYNN3nw\WYNN Wizard Eng for WYNN Wizard, and C:\WYNN3nw\WYNN Reader Eng for WYNN Reader. User Eng. This directory contains English language user directories and files. Each user will have his/her own directory, within which additional directories will be created. There will be an directory, a Settings directory, and a Docs directory for document storage. F. Details for Windows Server Installation. (See next section if you are installing on a Novell Netware server.) Note: Installation on a Windows server must be done locally on the server. The installation cannot be done through a client machine. Page 3 of 13

5 Note: Before initiating the installation, make sure you are logged in with full Administrative privileges on the local server on which you will be installing Network WYNN Server. Windows Installation Process. 1. Insert the Network WYNN CD into your CD-ROM. 2. If the installation program does not Autorun, click Start Menu->Run and execute the file Setup.exe located in the root directory. Ex.: If your CD-ROM drive is D:, browse and open the file named D:\Setup.exe. 3. Once the installation has started, you will be required to enter the registration information and serial number provided during purchase. (Please Note: Serial Number is located on the outside of the WYNN box.) This information will be saved onto the server and will be used and displayed by all the WYNN Client installations performed from this server. 4. You may install the Network WYNN Server on any directory on the server. If you are upgrading from Network WYNN 3.0 to Network WYNN 3.1, or if you are installing both WYNN Wizard and WYNN Reader network versions, be sure to ALWAYS choose the SAME server directory for all versions of Network WYNN during installation. 5. The installation program will place 3 directories in the chosen destination: (1) a CrypKey directory with license verification files, (2) a WYNN Wizard Eng (or WYNN Reader Eng ) directory from which users with proper permission may launch the WYNN Client installation, and (3) a User Eng directory to hold user information. Please Note: The installation program will also add the CrypKey licensing service, Crypserv.exe, to the system. This service should be kept available at all times. This service authorizes WYNN Client installations each time the WYNN client is launched on any workstation. Without availability of this CrypKey service, WYNN Client installations will not run. Windows Permissions Required. It is necessary to enable the Shared property for the C:\WYNN3nw directory and provide FULL CONTROL to all clients using Networked WYNN. By default the Network WYNN Server will not be available to client machines until the network administrator enables as Shared the top-most directory (for example the 'C:\WYNN3nw' directory). By default a new share will provide EVERYONE with FULL CONTROL--this should be changed to allow full control only to WYNN clients, and should be set from the "Sharing" page of the folder's Properties dialog. The following should be set from the "security" page for setting NTFS permissions for subsequent sub-folders and should be set as follows: the permissions need to be set as part of as a Shared resource and assigns full permissions to the users and groups who will need to access it. The 'Users Eng' and 'CrypKey' directories must have Read/Write permissions available to all clients that will be using WYNN. The 'WYNN Wizard Eng' (or WYNN Reader Eng ) directory needs permissions to be set to Read-only and List. The network administrator must enable Read and List permissions to the WYNN Wizard Eng directory and all directories below it, for all WYNN users. Page 4 of 13

6 Because each version of Microsoft Windows is different, please consult your Microsoft Windows manual for assistance in carrying out the above instructions on your file server with Administrative privileges. G. Details for Netware Server Installation. (See the previous section if you are installing on a Windows server.) Note: To install onto Novell Netware 3.x (patch level 5 or greater), 4.x, or 5.x, you need to execute the installation program from a Windows system with an attached Netware File Server. You will need supervisory permissions on this attached server to perform a successful installation. Note: Long spacename (filename) support is required. Netware Installation Process. 1. Insert the Network WYNN CD into your CD-ROM. 2. If the installation program does not Autorun, click Start Menu->Run and execute the file Setup.exe located in the root directory. Ex. If your CD-ROM drive is D:, browse and open the file named D:\Setup.exe. 3. Once the installation initiates you will be required to enter your registration information and serial number. (Please Note: Serial Number is located on the outside of the WYNN box). This information will be saved onto the server and will be used and displayed by all the WYNN Client installations performed from this server. 4. You must install the Network WYNN Server on a directory on the attached Netware file server. If you are upgrading from Network WYNN 3.0 to Network WYNN 3.1, or if you are installing both WYNN Wizard and WYNN Reader network versions, be sure to ALWAYS choose the SAME server directory for all versions of Network WYNN during installation. 5. The installation program will place 3 directories in the chosen destination: (1) a CrypKey directory with license verification files, (2) a WYNN Wizard Eng (or WYNN Reader Eng ) directory from which users with proper permission may launch the WYNN Client installation, and (3) a User Eng directory to hold user information. Please Note: The installation program requires that you add the CrypKey licensing service, Ckserver.nlm. This service should be kept available at all times. This service authorizes WYNN Client installations each time the WYNN client is launched on any workstation. Without availability of this CrypKey service, WYNN Client installations will not run. To enable the licensing service on the Netware file server, load at the Netware Console the file 'ckserver.nlm' found in the installed Network WYNN CrypKey directory. Also from the Netware Console, you will need to manually edit the file 'autoexec.ncf' to include a line that will load ckserver.nlm every time the Netware server boots. You will need to supply the full pathname to the ckserver.nlm file. Netware Permissions Required. The Users Eng and CrypKey directories must have Read/Write permissions available to all clients that will be using WYNN. In Novell Netware, the network administrator must enable read, write, filescan, modify, and erase permissions to these directories for all WYNN users. Page 5 of 13

7 The WYNN Wizard Eng (or WYNN Reader Eng ) directory needs permissions be set to Readonly and List. In Novell Netware, the network administrator must enable Read and Filescan permissions to the WYNN Wizard Eng (or WYNN Reader Eng ) directory and all directories below it, for all WYNN users. By default the WYNN Server will not be available to client machines until the network administrator enables the top-most directory, ex., x:\wynn3nw, as a Shared resource and assigns full permissions to the users and groups who will need to access it. Because each version of Novell Netware is different, please consult your Netware manual for assistance in carrying out the above instructions on your file server. H. Details for the Client Installation. Important Note! You must install the client from the Setup.exe file that is on the server! You cannot install the WYNN client using the WYNN CD! Note: Before initiating a client installation, make sure the client system meets the minimum requirements described in section D above. During the Client Installation. 1. To start the client installation, execute the file Setup.exe located within the WYNN Wizard Eng (or WYNN Reader Eng ) directory on the Network WYNN Server placed on the File Server. If the default Network WYNN Wizard directory was chosen, this might be x:\wynn3nw\wynn Wizard Eng\Setup.exe If using the Network Neighborhood path, it could be something like \\FileServerName\WYNN3nw\WYNN Wizard Eng\Setup.exe 2. Once initiated, the client installation will be straightforward. You will only have the choice to pick the location on the local hard disk where WYNN client will be installed and to either Start or Exit the installation. 3. The installation will configure WYNN without any Launchable applications and with ViaVoice as the default speech synthesizer in both Spanish and English. 4. After a successful installation and a possible reboot, you can launch the WYNN client by double-clicking the icon placed on the desktop or pressing the keys Ctrl+Alt+W simultaneously. After the Client Installation. You can add support for additional speech synthesizers, configure Launchable applications, or add FineReader recognition languages by restarting the installation after the initial install has completed successfully. To do this, re-run Setup.exe as described in Step 1 and choose the option 'Configure'. You will not be able to launch the WYNN Wizard or WYNN Reader Client if you are not connected to the Network WYNN Server from which you installed it. If the server is unavailable when you execute the Client, you will see the message, Page 6 of 13

8 The file x:\wynn3nw\crypkey\wynnw.ini could not be found. It is required to run this program. Reinstalling this program will probably fix this error. This error is usually caused by a faulty network connection. Reinstalling WYNN on the client workstation is not actually necessary to fix the problem. Before attempting a re-install, first verify that the client computer can access the network file mentioned in the error message, and try starting WYNN again. The Server will allow WYNN Clients to run as long as the maximum number of licensed network users is not exceeded at the current moment. Note that WYNN Wizard and WYNN Reader are separate programs, so each has its own floating license. I. Setting Up User Rights on Client Workstations. Non-administrator WYNN users on Windows 2000 and Windows XP workstations need more permissions for the computer than those given to Limited users. The easiest way to give those permissions is to make WYNN users members of the Power Users group. Members of the Power Users group have more permissions than other users, but fewer than Administrators. If it is not feasible to give people Power Users rights, the alternative is to give WYNN users rights to several specific areas of the registry and hard drive. User rights are specific to each workstation, so they must be set up on each workstation with Network WYNN. Setting Up Power Users Which method is right for you? You can make WYNN users Power Users in one of two ways: (1) On an individual basis, by adding each user to the Power Users group for each workstation. This is recommended if you do not have many workstations, or if you have a stable student population; (2) Globally, by creating a new group on the domain, and adding that group to the Power Users group on each workstation. This is recommended if you have lots of workstations and the student population fluctuates. (1) On an individual basis. For each workstation, to designate a user as a Power User, the person must already have a user account. Once the user has an account, follow these steps: 1. Log in using an account that has Administrative privileges, that is, the Account Type must be Computer Administrator. 2. Go to Control Panel Administrative Tools. 3. Select (double-click) Computer Management. 4. Go to Local Users and Groups, then open the Users folder. 5. Double-click the user you want to make a Power User. 6. Select the Member Of tab at the top of the Properties dialog box. This will show which groups this user is already a member of, and it allows you to add this user to other groups. 7. Click the Add button to open the Select Groups dialog. 8. Type the words Power Users at the cursor insertion point (in Windows XP) or select Power Users from the list (in Windows 2000), then press OK twice. 9. Exit out of the Computer Management part of Administrative Tools. Page 7 of 13

9 (2) Globally. There are 3 steps to this method: Create a WYNN Users group; add all students who will use WYNN to this group; add WYNN Users to the Power Users group. For the first step, the Network Administrator must add a new Group to the domain. The group can have any name. We suggest calling it WYNN Users. This group does not need any special privileges at this time. To add a new group, go to the Control Panel and select: Computer Management System Tools Local Users and Groups Groups. From the Action menu, select New Group. Give the group a name; we suggest WYNN Users. Give it a description you will remember. Next you will add members to the group. For the second step, each person who is going to use WYNN should be added to the WYNN Users group on the domain. Do this from the New Group dialog box for the WYNN Users group. Press the Add button, then add any of the users listed in the Users folder (in the Local Users and Groups section of System Tools). For the final step, add the WYNN Users group to the Power Users group for the workstation. Now all the users of the WYNN Users group will have Power Users privileges. When adding a new student later, the Network Administrator should add the new person to the WYNN Users group on the domain. That new person will then automatically be able to use WYNN on any workstation that has WYNN Users as members of the Power Users group. Note that this solution does not eliminate the need to configure each workstation for Power Users. This must be done in all cases. What this solution does is eliminate the need to re-configure each new user as a Power User on each workstation. Notes for Service Pack 3 (SP3) and above of Windows When logged in as Administrator on the workstation, from the Control Panel go to the following: Administrative Tools Local Security Policy Local Policies User Rights Assignments You need to give WYNN users rights to the following policies: a. Load and unload device drivers b. Take ownership of files or other objects You can do this by adding Power Users to these two items, or by adding the previously-defined WYNN Users group to them, or by adding an individual user to them. Whichever you add, rightclick on the line item, then select the Add User or Group button, then add the individual user or WYNN Users or Power Users. Part 2: Alternatives to Power Users Microsoft created the Power Users group as an easy way to give Limited users more rights and permissions on a computer system, without giving them full Administrative rights. The Power Users group is actually an amalgam of about 150 different items. WYNN only requires a few of Page 8 of 13

10 those. For situations in which it is not appropriate to give WYNN users (usually students) as much control as Power Users have, the Network Administrator can instead give the specific rights listed below. This involves giving WYNN users rights to specific areas of the registry and the hard drive. It is far more restrictive than Power Users rights. In the Registry. Give the user Full Control over HKEY_CLASSES_ROOT. To do this on Windows XP, follow the instructions below: 1. From the Start menu, select Run 2. Type regedit 3. Right-click on the HKEY_CLASSES_ROOT folder, and select Permissions. 4. Click on the name of the user in the list, then put a checkmark in the Allow Full Control box, then click OK. If the user name is not listed, then it's more complicated. After Step 3, if you don't see the user name you want: A. Click the Advanced button. This should show you a full list of users. B. Select the user you want, then click Add. You'll get another dialog asking you to specify the user name. C. You can type in the name directly or select it by pressing this Advanced button, then doing a Find. It will find and list every single possible user, including ones that you never knew existed. D. Select the name from that list, then click OK. Now that username will appear in your list back in the original dialog box. Now you can go on to Step 4. On Windows 2000, it's a slightly different process because in Windows 2000 you can't set Permissions in Regedit. You have to use a separate program called Regedt32. (On Windows 2000, Regedit is used to modify keys, while Regedt32 is used to specify security permissions.) So on Windows 2000, the instructions are identical except you run Regedt32 instead of Regedit. On the Hard Drive. Give WYNN users full rights to the C:\WYNN3 folder (or whatever the folder is named). They also need rights to ArkWynn.ini (orarkwynnr.ini for WYNN Reader) in the Windows folder. This file holds WYNN's MRU list. J. Activating the Floating Licenses. Note: The instructions below are for Network WYNN 3.1 users. If you are using Network WYNN 3.0, follow these instructions but instead of running License.exe, launch WYNN and press ENTER when the pop-up dialog box appears. Page 9 of 13

11 Note: Network WYNN Wizard and Network WYNN Reader are separate programs, so each one has its own floating licenses. If you have both WYNN Wizard and Reader, you will need to follow the steps below for each program. Important Note! Recent changes in Windows XP make it inadvisable to activate the floating licenses from an XP workstation. Please use a workstation with Windows 2000 or another non-xp operating system for this step! Network WYNN 3.1 is pre-configured for only 1 floating license. As part of configuring Network WYNN Server, you must install WYNN Client on at least one network client machine, run the program called license.exe that was installed on the client workstation. This file is usually located in C:\WYNN3C (for WYNN Wizard) or C:\WYNN3RC (for WYNN Reader). When you run license.exe, it brings up a DOS box with a dialog in it. Press the ENTER key when the dialog displays the message "Press <Enter> to configure your license" This brings up the License Configuration dialog. Be patient: depending on your network speed, this may take several minutes. Once at the License Configuration screen, contact Freedom Scientific Learning Systems Group at x119, or wynn@freedomscientific.com, to go though the steps required to configure the correct number of floating network licenses. The floating network licenses control how many WYNN users are permitted on your network simultaneously. K. User Login Names. Note: The information below also applies to people testing WYNN after installation, since testers frequently log in to several workstations using the same login name. Once you have activated the appropriate number of licenses for your system, users can log in and use WYNN. Note that each user must select a unique user login name, because WYNN does not allow users to be logged in to WYNN on different machines at the same time. L. Upgrading from Network WYNN 3.0 to 3.1. Important Note!! You will retain the Network WYNN Wizard and WYNN Reader 3.0 serial numbers. Be sure to have the serial numbers handy so you can enter them when prompted during the server installation. If Network WYNN 3.0 was previously installed on the server, you should install the Network WYNN 3.1 upgrade into the same server directory. It will uninstall the appropriate 3.0 components, but preserve your existing user licenses. Do not try to manually uninstall or delete any WYNN 3.0 files or directories from the server. Page 10 of 13

12 After the WYNN 3.1 server installation is complete, you should upgrade the existing WYNN clients. The upgrade must be done over the network, from the client workstations. Do not manually delete the WYNN folder from client workstations. The WYNN client must be uninstalled using Setup.exe over the network. From each client workstation, run the program Setup.exe over the network and choose Remove from the Maintenance screen. The Setup.exe file is located in the WYNN Wizard Eng (or WYNN Reader Eng ) directory that the Network WYNN Server placed on the File Server. After the un-install is complete, restart the computer, then execute the Setup.exe program again to install the upgrade. The installation should proceed as detailed in section H of this document. Both 3.0 and 3.1 clients can be running on the same network (that is, you don t need to upgrade all the clients before any of them will work). M. Setting a User Password. If you wish to discourage casual computer users from logging into WYNN and using up all the Network WYNN floating licenses, you can set a password that is required at user login. The user login password, when activated, is the same for all users. This password must be correctly entered when logging into Network WYNN. By default, a user login password is not active, and therefore none is requested during login. This password may be activated or changed on the server, and once it is changed, all user logins will be affected. To add or change the password, from the server open C:\WYNN3nw\CrypKey\netwynn.ini in an editor, then change the text following Password= to be the desired password IN REVERSE ORDER. For example, the password of read is entered on this line as Password=daer Save netwynn.ini, and the new password is now active. If you later decide you do not want to require a password at login, you must delete everything to the right of the equals sign on the Password= line. Note: netwynn.ini is a read-only file. You must disable the read-only attribute in order to edit it, and you must restore this attribute when you are finished changing it. Note: The same password will apply to both WYNN Wizard and WYNN Reader users. Important Note: Be sure to notify all Network WYNN users of the current password, or they will not be able to log into WYNN. N. Uninstalling Network WYNN. If you need to completely remove Network WYNN from your system, you should do it in the following order: 5. Uninstall all the Network WYNN clients from the individual workstations. 6. Stop the CrypKey Service on the server. Page 11 of 13

13 7. Remove the Network WYNN files from the server. Each of these steps is discussed in more detail below. Note that if you just want to uninstall Network WYNN from one or more clients (but leave it on the server), you should follow the instructions in the first section, Uninstalling the Network WYNN Client. Uninstalling the Network WYNN Client. To Uninstall a WYNN Client, you can execute the file Setup.exe as described in the 'Details for the Client Installation' section, Step 1, choosing the option Remove and confirming this is what you wish to do. If you saved any documents locally or created a local account, these files will not be deleted and must be removed manually if you so desire. The ViaVoice synthesizer files must also be removed separately. You should do this by opening 'Start Menu->Settings->Control Panel' and selecting the 'Add/Remove programs' icon. At the Add/Remove dialog, highlight 'IBM ViaVoice TTS Runtime v5.0 US English' and 'IBM ViaVoice TTS Runtime v5.0 - Español' from the list. Stopping the CrypKey Service on Windows or Netware. Before you proceed to remove the Network WYNN files on the server you should stop the CrypKey Service. To stop the CrypKey Service on a Netware File Server kill the 'ckserver' process and remove from the file 'autoexec.ncf' the line that loads 'ckserver.nlm' at boot time. To stop the CrypKey Service on Windows NT Server, Windows 2000 Server, or Windows XP Professional platforms, execute the file 'Setupex.exe' with the '/D' command-line option. This file is located in the CrypKey directory of your Network WYNN Server installation, if you installed it onto the default location you would run c:\wynn3nw\crypkey\setupex.exe /D Deleting the WYNN Server Files. Once the CrypKey Service has been stopped, you can manually delete the entire WYNN Server directory that was installed by the installation program. This procedure will have effectively removed all evidence of the Network WYNN Server, since no additional files or Registry entries are created by the program. Important Note: Uninstalling Network WYNN Server should only be performed with the cooperation of Freedom Scientific personnel, since this will deactivate your floating licenses for Network WYNN! Once the Network WYNN Server files have been removed, none of its WYNN Client installations will function anymore. Restoring the removed Server from the 'Recycle Bin' will not enable the Client installations either. To resume normal use, it will be necessary to reinstall both the WYNN Server and any Clients that were uninstalled. Page 12 of 13

14 O. Troubleshooting Network WYNN. If you need assistance during the installation of Network WYNN, please refer to the file Troubleshoot.txt in the root directory of your Network WYNN CD. This file is also installed on the root of the WYNN Server. This file contains fixes to possible error messages you could encounter during the Server or Client installations. If you need additional assistance you can contact Freedom Scientific s Technical Support Department, Please note that support personnel can assist you with installation issues you might be having. Network configuration and administration related issues are beyond the scope of available technical support. Page 13 of 13