Software Upgrade Online Help

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1 Welcome! Digital Lightwave, Inc. is pleased to present the Network Information Computer (NIC) Software Upgrade Online Help To view and select topics, press the folder icons and topics on the left. Have questions regarding your NIC unit? Contact our Technical Support personnel. Copyright Digital Lightwave, Inc.

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3 Table Of Contents Introduction... 1 About this Document... 1 Document Revision... 1 Copyright... 1 Patent Information... 1 Trademarks... 1 Performing Tasks... 3 Connecting to the NIC Device... 3 Upgrading the NIC Software... 4 Downgrading or Reloading Individual Circuit Packs... 7 Installing Java(TM) Runtime Environment (JRE)... 8 Screens and Descriptions... 9 Software Upgrade utility... 9 Software Upgrade Menu Bar Remote NIC Software Window Troubleshooting Discontinued Circuit Packs Upgrade was Cancelled Using Telnet from a PC Using a DOS Prompt from the NIC Unit Providing the User Account Information iii

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5 Introduction About this Document This document contains information on how to perform software upgrades and downgrades on Digital Lightwave's Network Information Computer (NIC ) test sets. Document Revision NIC Software Upgrade Online Help document number: CO G This document was upgraded for the 7.4 Feature Set release. Copyright Copyright Digital Lightwave, Inc. All rights reserved. This publication, or parts thereof, may not be reproduced in any form, by any method, for any purpose. For conditions of use and permission to use these materials for publication in other than the English language, contact Digital Lightwave, Inc. Digital Lightwave, Inc. reserves the right to revise and improve its product as it sees fit. This publication describes the state of this product at the time of its publication and may not represent the product at all times in the future. Patent Information NIC, as described in this publication, may be protected by one or more patents on file with the United States Patent Office. Trademarks Digital Lightwave, the rectangular logo, Technology to Reach Inside the Light, Technology to Reach Inside the Cloud, Network Information Computer, NAA, Network Access Agent, MPA, Multi-Protocol Analyzer, EA HD, and Ethernet Analyzer High Density are all registered trademarks of Digital Lightwave, Inc. in the United States and/or other countries. 1

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7 Performing Tasks Connecting to the NIC Device To start the upgrade process you must first verify that you have an active Ethernet connection to the NIC's IP Address. The software upgrade utility utilizes Network TCP Port numbers 21 and If a firewall is in place, then you must allow the software upgrade utility to access these ports. Establish an Ethernet connection to the NIC test unit: 1. Turn the NIC test unit On, and wait for the GUI to load. 2. From the System tab, select I/O Settings, select Ethernet. 3. Verify the NIC's IP Address. If the NIC is currently configured to Obtain an IP address from a DCHP server, then the NIC must have been connected to a DHCP router or DHCP server on boot up in order to obtain a valid IP address. If the NIC is not connected to a DHCP router or DHCP server, then you must select Specify a IP Address, then enter a valid IP address and Subnet Mask address. 4. To verify that your PC or Laptop is able to connect to the NIC, open a command prompt window and Ping the NIC's IP Address. To do this click Start > Run and then typing "CMD" and press Enter. The from the prompt type "Ping <ipaddress>", where <ipaddress> is the NIC's IP Address, and press Enter. If you receive valid replies from the NIC, then everything is setup successfully. 5. Once you have verified Ethernet connectivity to the device, then proceed to the Upgrading the NIC Software. 3

8 NIC Software Upgrade Upgrading the NIC Software The instructions outlined below provide steps for upgrading your NIC unit. For information about specific menu and dialog box options, see the topics listed under Screens and Descriptions. The following message will appear if the NIC unit contains one or more discontinued circuit packs that are not supported by this Feature Set version. See Discontinued Circuit Packs for more information. You must have the Java Runtime Environment (JRE) Version 6 Update 18 (or later) installed on your PC before proceeding with the upgrade. 1. If upgrading from a CD-ROM, which should have been received with your NIC unit, then insert the software upgrade CD into your computer's CD-ROM drive. The CD should automatically open the Remote NIC Software window. If not, then double click on DliInstall.exe from the CD-ROM's root directory. From the Software tab, select Upgrade NIC Software, then select Install to launch the software upgrade utility. 2. If upgrading from a.zip file, that was downloaded from the Internet, you must first extract the SoftwareUpgradeExecutableXXXX folder (where XXXX is the software version) out of the zipped file. Double-click on the SoftwareUpgrade.bat file from the extracted SoftwareUpgradeExecutableXXXX folder (not from within the.zip file) to launch the software upgrade utility. 4

9 Performing Tasks 3. A black DOS window displays in the background as the Digital Lightwave's Software Upgrade utility loads. No action is required for the DOS window. You can minimize the DOS window, but do not close it or the Software Upgrade utility will also close. 4. When the Software Upgrade utility loads, the Device Logon dialog box should automatically appear. If the Device Logon dialog box fails to appear automatically, or if Cancel was selected, click the Device Logon button to re-open the dialog box. 5. Enter the NIC unit's IP Address in the text field labelled Enter IP Address. You can find the NIC's IP Address on the NIC unit's I/O screen. 6. Select OK. 7. If the connection is successful, then the following Scheduled Upgrades Notice message appears. This message simply states that all of the relevant software versions pertaining the new Feature Set, for each circuit pack in your device, have been automatically moved to the "Scheduled Upgrades" table, and the unit is ready for upgrade/downgrade. As of the 7.4 Feature Set version, this action occurs regardless if you are performing a software Upgrade, a software Downgrade, or even Reloading the same Feature Set version onto your device. If an "Unsupported Board" message appears when you connect to the NIC, the see Discontinued Circuit Packs for more information. 8. Select OK to close this message to return to the Software Upgrade utility. 9. Select Upgrade to begin the software upgrade/downgrade or reload. The Upgrade Activity Status dialog box appears as the software files are transferred and installed onto the NIC unit. 5

10 NIC Software Upgrade Do not turn off the NIC unit or your PC, or break the Ethernet connection between the two while the upgrade is in progress! The transfer times and installation process for all of the files may take several minutes to complete. If you receive the message "Upgrade was Cancelled" during the upgrade process, refer to Troubleshooting. 10. After the upgrade has completed, the Upgrade Alert! dialog box appears informing you to restart the NIC unit. 11. Select the Reboot button to perform a software reboot. 12. Select Exit if you wish to turn the NIC's power switch Off, without rebooting the unit at this time. Leave the NIC unit powered off for a minimum of 10 seconds before turning it back on. 13. This completes the Feature Set software upgrade, downgrade, or reload process. 6

11 Performing Tasks Downgrading or Reloading Individual Circuit Packs As of the 7.4 Feature Set version, all of the relevant software versions pertaining the this Feature Set, for each circuit pack in your device, are automatically moved to the "Scheduled Upgrades" table; regardless if you are performing a software Upgrade, a software Downgrade, or simply Reloading the same Feature Set version onto your device. If downgrading a NIC unit to an older 7.4 Feature Set then simply follow the Upgrading the NIC Software instructions. 7

12 NIC Software Upgrade Installing Java(TM) Runtime Environment (JRE) In order for software upgrade to run, you must have the Java Runtime Environment (JRE) Version 6 Update 18 (or later) installed on your PC. If JRE is not installed the upgrade software will not load properly. The JRE install can be downloaded from and is also included on the software upgrade CD-ROM. To install JRE from CD-ROM: 1. From the Software tab, select Install Java Runtime (Version 7 Update 17). 2. Select Install. The Java Runtime Environment Setup window appears. 3. If an File Security Warning message appears, then click on Run or Allow. 4. Select Install >. Note: If you want to specify a different destination folder, then first click the checkbox, then select Install, then select Change to choose the desired installation folder, and then click Next. 5. The Java installation may ask you if you want to install the Microsoft Bing Toolbar for Internet Explorer. If you do not want to install the Bing Toolbar then uncheck the checkbox before continuing. 6. Select Next to install the JRE files. 7. When the installation is complete, click the Close button. 8

13 Screens and Descriptions Software Upgrade utility The Software Upgrade utility contains all of the menu bar commands needed to initiate the software upgrade. The graphic shown below calls out the utility's functional areas. 9

14 NIC Software Upgrade Software Upgrade Menu Bar The menu bar on the Software Upgrade utility provides access to the software upgrade options. Option/Command Button Help menu Device Logon Upgrade Reboot Device(s) Description The Help menu provides access to the online Help Topics, and About Software Upgrade. About Software Upgrade provides the system software upgrade version, customer support telephone number, and Digital Lightwave, Inc. web site address. Opens the Device Logon dialog box, where you enter the NIC unit's IP Addresses. Note: The Device Logon dialog box now opens automatically when the software upgrade utility is launched. Initiates the upgrade between the upgrade software and the NIC unit software. Forces the NIC unit to reboot, in order to complete the software upgrade process. Lists the device connection established in the Device Logon dialog box. The circuit packs/boards that are contained in the device are displayed in expanded the tree view. You can select individual circuit packs from the list, in order to upgrade, downgrade or just reload the software on specific circuit packs listed. To determine if there is a software upgrade or downgrade available for the listed circuit packs, select each one. The Version Set number for the selected circuit pack appears in the Available Upgrades table. Available Upgrades Displays all upgrades that are available for a connected device or a selected board. The information includes the following: for current item: - Displays the part number associated with the selected upgrade. 10

15 Screens and Descriptions Version Set - Displays the available software upgrade version. Notes - Yes indicates that there is a readme.txt file associated with the upgrade. Scheduled Upgrades Depends - Yes indicates that the upgrade is dependent upon other upgrade files. The additional files also appear in the Available Upgrades box. Displays the board(s) selected for upgrading and associated upgrade software details. The information includes the following: Part # - Displays the part number associated with the selected upgrade. Version Set - Displays the upgrade version for the selected board. Image - Displays the upgrade file name. Add > Device - Displays the IP Address for the connected device. Moves a selected item in the Available Upgrades list box to the Scheduled Upgrades list box. To move an item, select it and choose Add>. < Remove / << Remove Removes items from the Scheduled Upgrade list. To remove an individual item, select it and choose <Remove. To remove all items, choose <<Remove. Select All Latest Upgrades >> Allows you to automatically select all of the available updates for connected devices and moves them into the Scheduled Upgrades box. Note: This action is performed automatically when the software upgrade first connects to the device. 11

16 NIC Software Upgrade Remote NIC Software Window The Remote NIC Software window opens when you launch the Software and Remote CD that you received with your NIC unit. It is from this window that you choose a software application for installation and access software guides. The table below provides a description of the elements available from this window. Window Element Software tab The Software list contains not only applications pertaining to the software upgrade but also those pertaining to the NIC Remote Control GUI and SCPI operations. Documentation tab Description Provides the list of software that can be installed from the CD. The following options are available from the Software tab: Remote Control Application - Installs the GUI application that allows you to remotely access and control DLI products. Install Java Runtime - Installs the Java Runtime Environment (JRE) version (Version 7 Update 17). If JRE is not installed the upgrade software cannot properly load. Upgrade NIC Software - Opens the Software Upgrade utility, which contains all the command functions for upgrading an attached device's software. Provides the list of documents that can be viewed or downloaded from the CD. To read and/or download a document: 12

17 Screens and Descriptions 1. Select the document and choose Read. 2. To save an open document, select the File menu and choose Save a Copy. Install (Only available from the Software tab.) Visit our Site Close Read First Read (Only available from the Documentation tab.) You must have Adobe Acrobat Reader (or compatible PDF document reader) installed to view and save a PDF document. Starts the installation of the selected software. Launches the Digital Lightwave, Inc. web site. Closes the Remote NIC Software window. Opens a readme.txt message for pertinent installation information. Opens the selected document in Acrobat Reader, where it can be viewed and/or saved. 13

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19 Troubleshooting Discontinued Circuit Packs The following message will appear if the NIC unit contains one or more discontinued circuit packs that are not supported by this Feature Set version. Refer to the About This Product window on your NIC s System > MISC tab for a list of circuit packs and their "Kit Numbers" in your NIC unit. Older NIC units that contain one or more of the following discontinued or "legacy" circuit packs cannot be upgraded beyond the latest supported Feature Set, as listed in the following table. Legacy Circuit Packs Affected NIC Kit Numbers Latest Feature Set MSA /43G Serial , High Density Ethernet , , , , , Next Generation Multi-Rate System Controller I , GIG-E , , , , Optical Multi-Rate , OC-192/STM-64 Quad RX OC-192/STM , , , , OC-48/STM , , , , , OC-12/STM , , PDH/T-Carrier ,

20 NIC Software Upgrade Upgrade was Cancelled An "Upgrade was Cancelled" error may occur if the Net User profile "swupgrade" becomes corrupted. As a result, the Software Upgrade utility cannot successfully transfer the software to the circuit packs; therefore, the profile must be reestablished. When this happens the following Upgrade Activity Status dialog box appears displaying the message "Upgrade was Cancelled. Use one of the following methods to delete the swupgrade profile and re-add it: Using Telnet from a remote PC Using a DOS Prompt from the local NIC Unit 16

21 Troubleshooting Using Telnet from a PC To delete the swupgrade profile and re-add it using Telnet from your PC: 1. Select the Windows Start button and choose Run... The Run dialog box appears. 2. In the Open box, type Telnet <IP Address> and select OK, (where, <IP Address> is the IP Address of the NIC unit.) The Telnet prompt appears. 3. If asked "Do you want to send your password information?", type y and press Enter. 4. At the login prompt, type administrator and press Enter. 5. At the password prompt, type zeus and press Enter. Deleting and Adding the swupgrade net user profile: 1. At the C:\> prompt, type net user and press Enter. 2. In the list of User Accounts, determine if swupgrade is listed. If swupgrade IS listed: a. Type net user swupgrade \delete and press Enter. 17

22 NIC Software Upgrade b. To verify that the swupgrade user was deleted, type net user and press Enter. c. If swupgrade was deleted, type net user swupgrade dipsylovesdave \add and press Enter. d. To verify the swupgrade user was added, type net user and press Enter. A power-cycle is NOT needed for changes to take affect. e. Upgrade the software again. If swupgrade is NOT listed: a. Type net user swupgrade dipsylovesdave \add and press Enter. b. To verify that the swupgrade user was added, type net user and press Enter. A power-cycle is NOT needed for changes to take affect. 1. c. Upgrade the software again. If you receive this error message when adding the swupgrade profile and User accounts for \\ is blank, then you must provide the user account information. If the upgrade is still unsuccessful: Delete the swupgrade net user profile as described above. 2. Disconnect the Ethernet cable from the NIC unit and toggle the NIC unit's On/Off switch to Off. 3. After a minimum of 10 seconds, turn the NIC unit On.

23 Troubleshooting 4. After the unit has fully rebooted, re-connect the Ethernet cable and re-add the swupgrade profile as described above. 5. Repeat steps 2 and After the unit has fully restarted, re-attach the Ethernet cable and perform the software upgrade again. 7. If the upgrade is still unsuccessful, please contact Customer Technical Support by telephone at HELP (4357), or send an to support@lightwave.com. 19

24 NIC Software Upgrade Using a DOS Prompt from the NIC Unit To delete the swupgrade profile and re-add it using a DOS prompt from your NIC unit: 1. Connect a USB keyboard to the USB port on the NIC unit. 2. Select the Windows Flag key to open the Start menu, and choose Run... The Run dialog box appears. 3. In the Open box, type cmd and select OK. The DOS prompt appears. Deleting and Adding the swupgrade net user profile: 1. At the C:\> prompt, type net user and press Enter. 2. In the list of User Accounts, determine if swupgrade is listed. If swupgrade IS listed: a. Type net user swupgrade \delete and press Enter. b. To verify that the swupgrade user was deleted, type net user and press Enter. 20

25 Troubleshooting c. If swupgrade was deleted, type net user swupgrade dipsylovesdave \add and press Enter. d. To verify the swupgrade user was added, type net user and press Enter. A power-cycle is NOT needed for changes to take affect. e. Upgrade the software again. If swupgrade is NOT listed: a. Type net user swupgrade dipsylovesdave \add and press Enter. b. To verify that the swupgrade user was added, type net user and press Enter. A power-cycle is NOT needed for changes to take affect. c. Upgrade the software again. If you receive this error message when adding the swupgrade profile and User accounts for \\ is blank, then you must provide the user account information. If the upgrade is still unsuccessful: 1. Delete the swupgrade net user profile as described above. 2. Disconnect the Ethernet cable from the NIC unit and toggle the NIC unit's On/Off switch to Off. 3. After a minimum of 10 seconds, turn the NIC unit On. 4. After the unit has fully rebooted, re-connect the Ethernet cable and re-add the swupgrade profile as described above. 21

26 NIC Software Upgrade 5. Repeat steps 2 and After the unit has fully restarted, re-attach the Ethernet cable and perform the software upgrade again. 7. If the upgrade is still unsuccessful, please contact Customer Technical Support by telephone at HELP (4357), or send an to support@lightwave.com. 22

27 Troubleshooting Providing the User Account Information If you received the following error message when adding the swupgrade profile, you must provide the "User accounts for \\" information. To add the user account information: 1. From the NIC unit, select the System tab and choose About this Product. The About NIC window appears. 2. Write down the Product Serial Number and choose OK. 3. From the System tab, point to I/O Settings > Ethernet and select Host Name. The Enter User String keyboard appears. 4. Type the Product Serial Number and select Enter. The Network Info Change message appears. 5. Select OK and restart the NIC unit. 6. To verify that the user account was added, from the prompt window type net user and press Enter. 23

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