Accops HyWorks v2.5. HyWorks Controller Installation Guide. Last Update: 4/18/2016

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1 Accops HyWorks v2.5 Last Update: 4/18/ Propalms Technologies Pvt. Ltd. All rights reserved. The information contained in this document represents the current view of Propalms Technologies Pvt. Ltd. on the issues discussed as of the date of publication. Because Propalms must respond to changing market conditions, it should not be interpreted a commitment on the part of Propalms and Propalms cannot guarantee the accuracy of any information presented after the date of publication. This document is for informational purposes only. Propalms makes no warranties, express or implied, in this document. Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording or otherwise) or for any purpose, without the express written permission of Propalms Technologies Pvt. Ltd.

2 CONTENTS CONTENTS... 1 Introduction... 2 Objective... 2 Overview... 2 Accops HyWorks Controller Service... 3 Accops HyWorks Controller Management Console... 3 Accops HyWorks License Service... 4 Accops HyWorks Upgrade Service... 4 How to Use This Document?... 4 System Requirements... 4 Supported Operating Systems... 4 System Configuration... 4 Software Requirements... 4 Configure Web Server (IIS)... 5 Installation Fresh Installation Mode Installation Verification Maintenance Mode Add New Components Repair Uninstall Upgrade Configuration After HyWorks Controller Installation Execute HyWorks COntroller Helper Utility Troubleshooting Error Appropriate.Net application pool in the IIS (NOT FOUND)... 39

3 CHAPTER 1 INTRODUCTION OBJECTIVE This document describes the installation process for the Accops HyWorks Controller 2.5 Software. This document covers all aspect of installation including required software, detailed installation steps and troubleshooting section. OVERVIEW HyWorks Controller is the core of the HyWorks solution suite offering centralized management of the infrastructure. HyWorks Controller provides following features: Device management Desktop management and assignment Connection broker Performance management Policy Management Centralized management console With HyWorks Controller, admin need to choose the VDI method, manage the devices and create policies to assign desktops to devices or users. Once HyWorks Controller is configured, devices and users will connect with HyWorks Controller, login and get access to their virtual desktops. HyWorks Controller supports delivering virtual desktop from following sources: Shared hosted desktop from TSE Dedicated virtual desktops running on VMware or Hyper-V hypervisors using In-built connection broker Dedicated virtual desktops through Pano controller, with desktop running on VMware or Hyper-V hypervisor or managed by VMware View or Citrix XenDesktop From a Microsoft RDS server HyWorks Controller comes as a Windows installer and is licensed based on number of devices being managed or number of concurrent sessions.

4 The following components are installed with HyWorks Controller: Accops HyWorks Controller Service Accops HyWorks Controller Management Console Accops HyWorks License Service Accops HyWorks Upgrade Service Note: Accops HyWorks Controller 2.5 cannot be upgraded with any previous skycontrol versions or HyWorks Beta. Accops HyWorks Controller can work in parallel with Propalms skycontrol on the same server for ease of migration from skyspace to HyWorks ACCOPS HYWORKS CONTROLLER SERVICE Accops HyWorks Controller Service runs as a windows service on supported windows platforms and is the primary control layer for Accops HyDesk devices. The core operations of Accops HyWorks Controller service are: Registering and managing Accops HyDesk devices. Managing Sessions. Maintaining logs for all device and controller interactions Managing DVMs imported from DVM Providers (Hyper-V, VMware vcenter) User authentications with Directory Services The web interface used for facilitating all above tasks is Accops HyWorks Controller Management Console. ACCOPS HYWORKS CONTROLLER MANAGEMENT CONSOLE

5 Accops HyWorks Controller Management Console is a web interface accessible on browsers and provides the interface for administrators to manage the devices, sessions, creation and management of desktop providers, connection profiles and other settings. ACCOPS HYWORKS LICENSE SERVICE Accops HyWorks License Service runs as a Windows service on supported Windows platforms and is the primary controller layer for managing the licensing. ACCOPS HYWORKS UPGRADE SERVICE Accops HyWorks Upgrade Service runs as a Windows service on supported Windows platforms and is required for upgrading the HyWorksTools on configured DVMs. HOW TO USE THIS DOCUMENT? When installing the Accops HyWorks Controller 2.5 Software administrators are encouraged to follow the order specified below: Section 2 (Understand the system requirements for installing Accops HyWorks Controller 2.5) Section 3 (Detailed installation steps) Section 4 (Post Installation Configurations) Section 5 (Troubleshooting if any) CHAPTER2 SYSTEM REQUIREMENTS SUPPORTED OPERATING SYSTEMS HyWorks Controller can be installed on the following Windows Server Operating systems: Windows 2012 R2 x64 Windows 2008 R2 x64 Note: The installer can be run on other Windows platforms also which fulfills the system configuration and software requirements. However, it is recommended to install the software only on the mentioned server class machines for better and trouble free performance. SYSTEM CONFIGURATION Minimum 4GB RAM 4 vcpus 10 GB HDD for installation, dependencies and post installation management files SOFTWARE REQUIREMENTS ASP.Net 4.5

6 o Windows 2012 R2: ASP.Net 4.5 has to be enabled while configuring Windows Web Server role o Windows 2008 R2: ASP.Net has to be enabled while installing WEB IIS.Net 4.5 or later must be installed and configured on the server. o Windows 2012 R2 comes with.net 4.5 Admin will be needed to enable it from Server Manager > Add Roles and Features wizard o Windows 2008 R2 comes with.net 3.5, hence admin will need to manually install the.net framework 4.5 or later before starting with the installation of Accops HyWorks Controller Service. To install and register.net with IIS use the following steps: Install.Net 4.5 or later on your server (.net 4.5 can be download from the following Microsoft download link: ) Open Command prompt with Administrator privileges Run the command C:\Windows\Microsoft.NET\Framework\v \aspnet_regiis.exe -iru Web Server (IIS) role with appropriate features installed prior to installation of Accops HyWorks Controller Management Console. See next section for details. CONFIGURE WEB SERVER (IIS) To install Accops HyWorks Controller Management Console, the system must have Web Server (IIS) enabled. This section describes the steps required to enable/add Web Server (IIS) on Windows 2008 R2 or Windows 2012 R2 CONFIGURE WEB SERVER (IIS) ON WINDOWS 2K8 R2 1. Open Server Manager 2. Select Roles from left hand pane 3. Click on Add Roles link to invoke Add roles wizard

7 4. Click on Next button to navigate to Server Roles screen 5. Select Web Server (IIS) (Refer screen-shot displayed below) 6. Click on Next button to navigate to Web Server (IIS) screen 7. Click Next to navigate to Role Services screen 8. On Roles Services screen, with default selection, select the following services without any exception a. From Application Development section, select options

8 ASP.Net.Net Extensibility Selecting the feature.net Extensibility shows the screen of required features (mentioned below). These features get selected automatically: ISAPI Extensions ISAPI Filters 9. Click on Next button to proceed to Confirmation screen 10. Click on Install button to start the installation

9 11. Wait for installation to be completed on Progress screen 12. Wait for installation to be completed on Progress screen 13. Once successfully completed click on Close button to finish the installation REGISTERING ASP.NET 4.0 POST WEB SERVER ROLE ADDITION Accops EDC Management Console requires appropriate application.net pool to be added in IIS. After installing.net 4.5 and configuring Web Server role in Windows 2008 R2 sometimes it does not register the.net 4.0 pool in IIS. The below steps can be used to verify and configure appropriate.net Pools.

10 VERIFYING IF APPROPRIATE.NET POOL EXISTS 1. Go to Start Administrative Tools Internet Information Services (IIS) Manager 2. Click on Application Pools displayed in left hand side inventory list 3. It will display all the application pools on the servers. 4. Verify if ASP.Net 4.0 pool is listed (Refer screen-shot below) If the ASP.NET 4.0 pool is not listed, then use the below section to configure appropriate.net Pool in IIS: CONFIGURE ASP.NET 4.0 POOLS IN IIS 1. Open Command Prompt 2. Go to the appropriate folder using command: cd Windows\Microsoft.NET\Framework64\v Run the following command: aspnet_regiis.exe -iru 4. Verify if command executed successfully, it should display the success status as per below screenshot: 5. Verify the existence of appropriate pools as described in above section.

11 System is now ready for HyWorks Controller installation after configuring all the pre-requisites. CONFIGURE WEB SERVER (IIS) ON WINDOWS 2012 R2 Follow the below steps to configure Windows Server 2012 R2 with WEB Server role: 1. Open Server Manager 2. Click on Add Roles and Features link to invoke Add Roles and features wizard 3. On Add Roles and features wizard Before you begin screen click on Next button 4. Select Installation Type screen, select option Role-based or feature-based installation and click on Next button 5. On Server Selection screen, select appropriate server from the list and click on Next button

12 6. On Server Roles screen, select Web Server (IIS), This will prompt for Add Roles and Features Wizard -> Click on Add Features button with default options selected in wizard 7. Click on Next button on Server Roles screen 8. On Features screen, select option ASP.NET 4.5 and click on Next button

13 9. Click on Next button on Web Server (IIS) screen to navigate to Role Services screen 10. Along with the default selected services, select the following Role Services without any exception: a. From Application Development section, select options ASP.Net 4.5.Net Extensibility 4.5 (Click on Add Features button on the prompt (if displayed)) The following two features get added with.net Extensibility 4.5

14 ISAPI Extensions ISAPI Filters 11. Click on Next button to move to Confirmation screen 12. On Results screen, wait for installation to be succeeded or Close the wizard and check the installation status later

15 CHAPTER 3 INSTALLATION The installer can be run in the following operational modes: 1. Fresh Installation Mode 2. Maintenance Mode a. Add New Components b. Repair c. Upgrade d. Un-installation The document will provide details of each of the operations. FRESH INSTALLATION MODE Any time the installer is invoked in a system where no previous installation of Accops HyWorks Controller exists, the installer will run in fresh installation mode and administrator will be able to only install the Accops EDC HyWorks Controller in fresh installation mode. The following steps can be executed for installation of Accops EDC HyWorks Controller on the system in fresh installation mode: 1. Log-in to Windows Server as a user with administrative rights. 2. Copy the Accops HyWorks Controller installer to your machine (Please refer for understanding the System Requirements for Accops HyWorks Controller). 3. Launch the Installation wizard by right click on the installer and select option Run as Administrator, wait for Setup Wizard to initiate 4. Click on Next button on the welcome Screen to proceed with installation.

16 5. On License Agreement screen, select if you accept the terms and click on Next button to proceed 6. The next screen allows configuration of the installation directory

17 a. Installation on default installation folder: i. The default installation folder is: C:\Program Files (x86)\accops\hyworks Controller b. Changing installation folder: i. Click on Browse ii. Select any appropriate folder and click on OK button iii. Click on Next button to proceed with installation Click on Next button to proceed to Component Selection screen 7. Admin has choice to install both or one of the following Accops HyWorks components by checking the desired component in Component Selection screen a. Accops HyWorks Controller Service b. Accops HyWorks Management Console 8. Clicking on Next button will navigate to Database Selection screen; user can opt to use Embedded or Microsoft SQL Server as Database.

18 Microsoft SQL Server Database will require to server and administrator credentials please refer screen-shot below. 9. Provide appropriate details and then click on Next button to proceed 10. Next screen configures the Service Log-on Credentials for HyWorks Controller Service, Recommended: Local System Account: Using Embedded or SQL Server with sa user credentials will run the service with Local System Account

19 Configuring SQL Server with Windows Credentials will require Logon Credentials to be used to run the HyWorks Controller service a. After providing appropriate Service Log-on credentials, click on Next button to proceed. Important Note: Configured account must have logon as a service privileges on the system. Otherwise HyWorks Controller service will fail to start after the installation. Below steps can be used to configure users accounts with logon as a service privileges 1. Click Start, point to Run, type mmc, and then click OK. 2. On the File menu, click Add/Remove Snap-in. 3. In Add/Remove Snap-in, click Add, and then, in Add Standalone Snap-in, doubleclick Group Policy Object Editor. 4. In Group Policy Object, click Browse, browse to the Group Policy object (GPO) that you want to modify, click OK, and then click Finish.

20 5. Click Close, and then click OK. 6. In the console tree, click User Rights Assignment, the option is available at following location: GroupPolicyObject [ComputerName] Policy >> Computer Configuration >> Windows Settings >> Security Settings >> Local Policies >> User Rights Assignment 7. In the details pane, double-click Log on as a service. 8. If the security setting has not yet been defined, select the Define these policy settings check box. 9. Click Add User or Group, 10. Add the appropriate account to the list of accounts that possess the Log on as a service right. 11. Next screen Restore Database provides option to restore an existing database during installation which enables administrator to quickly set new server with existing configurations a. Existing database can be restored. Click on Do you want to restore database. Browse database using browse button. i. For HyWorks Controller with Embedded database, file format should be.sdf ii. For HyWorks Controller with SQL Server database, file format should be.bak Note: If selected backup file is of SQL Server type, then administrator should first move the backup file to SQL Server Backup folder. The default location of SQL Server (x64) backup folder is as follows: C:\Program Files (x86)\microsoft SQL Server\MSSQL11.SQLEXPRESS\MSSQL\Backup Refer document HyWorks Backup and Restore for detailed instructions. 12. Clicking on Next will navigate the user to Port Setting screen a. Default port for Accops HyWorks Controller Service is 38866, to change it enter any appropriate port number or leave it intact to continue with default port

21 b. Default port for Accops HyWorks Management Console is 443, to change it enter any appropriate port number or leave it intact to continue with default port c. Click on Next button to proceed with installation 13. Next installation screen is for configuring HyWorks Controller administrators. The following types of Administrator configurations can be configured: a. Domain Group Configuration: For configuring Domain User group, the following conditions must be met: i. System is in domain ii. User is logged in with domain credentials iii. Following inputs are provided correctly User will be needed to provide Domain User Group name Credentials of the one of the user accounts which belongs to the Domain user group specified Click on Next button to proceed with configured user group b. Local User Configuration: For creating a local user administrator, user will be needed to provide the username (default is HyWorksAdmin), appropriate password and confirm password.

22 14. On Confirmation screen, click on Install button to confirm the installation. a. The screen displays the information of the selected components. 15. Next screen will display status and updates of installation progress. The screen displays the following information: a. Component being installed b. Installation status of the component c. Progress bar and related information of the changes being made to the system

23 16. Once the installation is completed, admin will be shown a screen displaying the following: a. Installation status of individual components b. URL of Accops HyWorks Management Console (if Installed) INSTALLATION VERIFICATION Administrator can verify the successful installation by verifying the installation logs and running services as mentioned below: Setup Status Prompt Setup Status is displayed on the last screen of installation. It displays details about all the installed components and their respective status Access and log-in to Accops HyWorks Management Console After the successful installation, open Supported browser (IE11, Firefox or Google Chrome) and type the URL: of HyWorks Controller>:<port number> e.g., Provide appropriate credentials and Log-in

24 MAINTENANCE MODE Re-running the same HyWorks Controller setup (The one which was used to install HyWorks Controller) or later HyWorks Controller setup opens the installer in Maintenance mode and provides the following options based on the existing installation and the setup you are using: 1. Add New Components 2. Repair 3. Upgrade 4. Uninstall ADD NEW COMPONENTS If an administrator has installed only one of the Accops HyWorks Controller components (i.e. Accops HyWorks Controller Service or Accops HyWorks Management console) in fresh install, then re-running the installer will provide the option to add new components. Proceeding with this option will enable the user to install the remaining component of the Accops HyWorks Controller. Use the below mentioned steps to add new component to Accops HyWorks Controller: 1. Login to Windows Server as a user with administrative rights. 2. Copy the Accops HyWorks Controller installer to your machine (Please refer for understanding the System Requirements for Accops HyWorks Controller). 3. Launch the Installation wizard by right click on the installer and select option Run as Administrator. 4. Accops HyWorks Controller installer will open in Maintenance mode if it detects any existing installation is present and provides the following possible operations to user: a. Add New Components b. Upgrade (Disabled if running same installer setup, enabled if running newer installer) c. Repair (Enabled if running same installer setup, disabled if running newer installer) d. Uninstall 5. Select option Add New Components and click on Next button 6. The next screen will provide the list of installed and available components. Admin will be able to select only those components which were not installed previously e.g. if Accops HyWorks Controller Service was installed previously, Add New Components will enable the Accops

25 HyWorks Management Console option only, where as if Accops HyWorks Management Console was installed previously Accops HyWorks Controller will be enabled in Add New Components wizard. 7. Rest of the installation steps are same as fresh installation. Please refer to steps provided in section REPAIR The repair installation flow will only be enabled when the system already has at least one of the Accops HyWorks Controller components installed and admin runs the same installer setup which was used to install the existing component. Admin can repair the existing setup using the following steps: 1. Log-in to Windows Server as a user with administrative rights. 2. Copy the Accops HyWorks Controller installer to your machine (Please refer for understanding the System Requirements for Accops HyWorks Controller). 3. Launch the Installation wizard by right click on the installer and select option Run as Administrator. 4. Accops HyWorks Controller installer will open in Maintenance mode if it detects any existing installation is present and provides the following possible operations to user: a. Add New Components b. Upgrade (Disabled if running same installer setup, enabled if running newer installer) c. Repair (Enabled if running same installer setup, disabled if running newer installer) d. Uninstall 5. Select option Repair and click on Next button

26 6. Same as fresh install, the next screen provides the option to choose the component to be repaired. Select one or more component and click on Next button. 7. Service Logon Credentials screen will require providing the account information with which Accops HyWorks Controller service will run. (Please refer Fresh Install steps for details)

27 8. Existing database can be restored. Click on Do you want to restore database. Browse database using browse button. a. For HyWorks Controller with Embedded database, file format should be.sdf b. For HyWorks Controller with SQL Server database, file format should be.bak Note: If selected backup file is of SQL Server type, then administrator should first move the backup file to SQL Server Backup folder. The default location of SQL Server (x64) backup folder is as follows: C:\Program Files (x86)\microsoft SQL Server\MSSQL11.SQLEXPRESS\MSSQL\Backup Refer document HyWorks Backup and Restore for detailed instructions. 9. On Port Settings screen, admin will be able to re-configure the ports for the selected components, insert new ports details and click on Next button or leave settings as they are to keep the same ports.

28 Note: Changing the port information will impact existing devices. The existing session will be disconnected All registered devices will be required to be reconfigured for using new port. 8. Next installation screen is for configuring HyWorks Controller administrators. The following types of Administrator configurations can be configured: c. Domain Group Configuration: For configuring Domain User group, the following conditions must be met: iv. System is in domain v. User is logged in with domain credentials vi. Following inputs are provided correctly User will be needed to provide Domain User Group name Credentials of the one of the user accounts which belongs to the Domain user group specified Click on Next button to proceed with configured user group d. Local User Configuration:

29 For creating a local user administrator, user will be needed to provide the username (default is HyWorksAdmin), appropriate password and confirm password. Note: As described in above step # 7, Repair mode requires the reconfiguration of HyWorks Administrators; this mode can be used to update the HyWorks Administrator password as well (If lost) Repair operation resets the existing configuration files also. If any configuration changes have been done in HyWorks Controller using the configuration files, then all the modifications will be lost after the repair/ upgrade operation and must be re-configured. (Service restart will be required to bring the changes into effect) 10. On the next screen, information is provided for the selected components, click on Repair button to confirm the operation 11. Wait for the repair operation to completed, the screen will display the operation progress and associated messages

30 12. Once repair operation is completed, admin will be navigated to the last screen. The last screen will display information of the repaired components, status of the repair operation and link to access the Accops HyWorks Management Console. Click on Close button to exit from installation wizard. UNINSTALL The Uninstall flow will be enabled when system already has an existing installation of Accops HyWorks Controller and admin re-runs the same or newer installation. To uninstall one or more component admin can follow the below steps: 1. Login to Windows Server as a user with administrative rights. 2. Copy the Accops HyWorks Controller installer to your machine (Please refer for understanding the System Requirements for Accops HyWorks Controller). 3. Launch the Installation wizard by right click on the installer and select option Run as Administrator. 4. Accops HyWorks Controller installer will open in Maintenance mode if it detects any existing installation is present and provides the following possible operations to user: a. Add New Components

31 b. Upgrade (Disabled if running same installer setup, enabled if running newer installer) c. Repair (Enabled if running same installer setup, disabled if running newer installer) d. Uninstall 5. Select option Uninstall and click on Next button 6. On component selection screen, user can choose from the installed components. Select one or more components to be uninstalled and click on Next button. a. Remove Database option enables administrator to remove database which was created during installation of HyWorks Controller Note: If the option Remove Database is not checked, then re-installation of HyWorks Controller with same database server will use existing database file. 7. On next screen, information will be provided for the selected components, click on Uninstall button to confirm the operation.

32 8. The admin will be displayed with un-installation progress and relevant messages during uninstallation. Wait for Uninstall operation to be completed. 9. After the un-installation completion, admin will be navigated to the last screen. This consists of the information of the uninstalled component and respective status of the same. Click on Close button to exit the installation wizard.

33 UPGRADE The Upgrade installation flow will only be enabled when admin has installed an older version of Accops HyWorks Controller and then runs a newer installer on the same system. The installer will detect the existing installation and will run in maintenance mode with the Upgrade and Uninstall operations enabled and Repair operation disabled. Admin can follow the below steps to upgrade the existing Accops HyWorks Controller setup: 1. Login to Windows Server as a user with administrative rights. 2. Copy the Accops HyWorks Controller installer to your machine (Please refer for understanding the System Requirements for Accops HyWorks Controller). 3. Launch the Installation wizard by right click on the installer and select option Run as Administrator. 4. Accops HyWorks installer will open in Maintenance mode if it detects any existing installation is present and provides the following possible operations to user: a. Add New Components b. Upgrade (Disabled if running same installer setup, enabled if running newer installer) c. Repair (Enabled if running same installer setup, disabled if running newer installer) d. Uninstall 5. Select option Upgrade and click on Next button.

34 6. Same as fresh install, the next screen provides the option to choose the component to be upgraded. Select one or more component and click on Next button. 7. Same as Fresh Installation next screen is for configuring the Service Logon Credentials (Account information with which Accops HyWorks Controller service will run). Provide appropriate details and click on Next button to proceed.

35 8. Please skip the Restore Database screen by clicking on Next button as upgrade with database restore is not yet supported. 9. On next screen, admin will be able to re-configure the port for the existing installation during upgrade. To change the ports, insert new port values and click on Next button or leave settings as they are to keep the same ports. Note: Changing the port information will impact existing devices. The existing session will be disconnected All registered devices will be required to be reconfigured for using new port.

36 10. Confirm the operation by clicking on Upgrade button. The action will start the upgrade operation. 11. Admin will be navigated to the screen with information of upgrade operation progress along with relevant messages. Wait for upgrade operation to be completed.

37 12. Once upgrade is completed, admin will be navigated to the last page, which will consist of the status of the individual components and the link to navigate to the Management Console. CONFIGURATION AFTER HYWORKS CONTROLLER INSTALLATION Once HyWorks Controller is installed on server, it is very important to execute HyWorks Controller Helper on the server. HyWorks Controller Helper utility is an integrated module which is consists of following components: 1. HyDesk Hy2000 Hot-Fix Upgrade (v255174) in 7Zip format (HyWorks v2.5 Compatible) 2. HyDesk Hy3000 Hot-Fix Upgrade (v255179) in 7Zip format (HyWorks v2.5 Compatible) 3. HyDesk Hy4000 Hot-Fix Upgrade (v255179) in 7Zip format (HyWorks v2.5 Compatible) HyWorks Helper execution on HyWorks Controller gets following configurations done: Placing all HyDesk upgrade hot-fixes at appropriate places Modifying the info files for all HyDesk Models making it point to correct versions o Version as for HyDesk Hy3000 and Hy4000 o Version as for HyDesk Hy2000

38 EXECUTE HYWORKS CONTROLLER HELPER UTILITY Follow the below steps to execute HyWorks Controller Helper utility on HyWorks Controller: 1. Download HyWorks Controller Helper on HyWorks Controller server (HyWorks Helper is released in a zipped file with HyWorks Controller) 2. Double click on the Helper setup file to invoke the HyWorks Controller Helper setup wizard 3. Click on Next button on Welcome screen 4. Click on I Agree button on License Agreement screen to proceed with installation

39 5. On Select Components screen, by default HyWorks Controller Helper is selected and click on Install button to confirm installation 6. Installation i.e. execution of Helper utility will be completed and the configuration successful message will be displayed on the final screen. Click on Finish button to close the installation wizard.

40 HyWorks Controller v2.5 GA configurations are done and is ready for further configurations. CHAPTER 4 TROUBLESHOOTING ERROR APPROPRIATE.NET APPLICATION POOL IN THE IIS (NOT FOUND) The error is displayed while installing Accops HyWorks Management Console, though.net 4.5 has been installed and ASP.Net is enabled in Windows 2008 R2 machine.

41 During fresh installation, while selecting component Accops HyWorks Management Console error is displayed RESOLUTION 1. Start -> Command Prompt 2. Right click on it and select "Run as Administrator" 3. cd to desired.net 4.0 installation folder: Default path is: C:\Windows\Microsoft.NET\Framework64\v Run command: aspnet_regiis iru 5. It will register the.net 4.0 in application pool 6. Re-run the Accops HyWorks Controller Setup and installation should be successful.

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