Telephone System SYSTEM GUIDE

Transcription

1 IP Telephone System SYSTEM GUIDE

2 Table of Contents Introduction...1 Installation and Configuration...1 Network Guidelines...2 System Options Menu...2 Login...3 Change Password...3 Entering Letters and Characters.3 Web Administration...4 Set Management...5 Set Extension/Directory Number (DN)...5 Paging Zone Setup...5 Select Paging Zone...5 Upgrade...6 Load...6 Prompts...7 Load and Prompts...7 Fresh Start...8 Reset Password...8 Remove Extension...9 Table of Contents Gateways Auto Attendant Direct Inward Dialing (for Incoming Calls) Private Line (for Outgoing Calls) Audio-on-Hold (Music on Hold) Dialing Rules / Restrictions Step 1 - To define dialing patterns to be used as restrictions: Step 2 - To define dialing patterns to be used as overrides: Step 3 - To apply restrictions and overrides to groups of extensions: Troubleshooting Acknowledgements Limited Warranty Group Options...10 Add New Group...10 Edit Group Name...10 Delete Group...10 Add a Set...11 View Sets...11 Remove Set...11 Remove All Sets...11 Date and Time...11 Date...11 Time...12 Network Options...13 IP Address...13

3 Introduction This guide provides instructions for administering all VentureIP 480i telephones operating on the same network. While administering the VentureIP telephone system does not require the technical expertise of a traditional system administrator or IT professional, it is recommended that one person controls the advanced feature settings contained in this guide. Installation and Configuration A typical Venture IP system configuration is as follows: Introduction PSTN A typical configuration consists of a standard IP Router or Switch (not included), Cat5 cabling to each phone, and a Venture IP Gateway for access to standard analog phone lines provided by a Public Network Service Provider. No Central Server is required. All the features are in the Phone. VentureIP Gatway PSTN System hookup is easy with the Venture IP System. Simply plug each phone and the Venture IP Gateway into an unused port of a Fast Ethernet 100Mbps Router or Switch, connect the Venture IP Gateway (provided separately) to the analog phone lines provided by your service provider, apply power, and the system auto configures itself. Note that the example above assumes a Router or Switch equipped with POE (Power Over Ethernet) to supply power to the Venture IP Gateway and phones. Mid-span POE injectors are also an option and can be ordered separately from Aastra. Model Venture IP 480i System Guide 1

4 Systems Options Menu Network Guidelines Multicast IP traffic must be permitted on the network (default multicast address is ) Ensure CAT5 or better cabling is installed to get best performance Place all sets & gateways in the same subnet Do not place servers or printers behind the dual port phone. Provide a dedicated port on the switch for these devices Do not leave an un-powered device connected to the network If a DHCP (Dynamic Host Configuration Protocol) server is available on the network, the Venture IP telephone sets and Gateways will obtain their IP Addresses and Netmask through communication with the server. On networks without a DHCP server, the sets and the Gateways will automatically obtain a unique address in the Zeroconf range ( /16), and set their Netmask to The system administrator may choose to apply fixed IP addresses and Netmasks using the Network Options settings. Once applied, these settings will be persisted in the set unless (a) changed manually or (b) another device is detected at boot time using the same IP address. To enable a set with manually configured IP settings to resume automatic operation (DHCP/Zeroconf), reset its IP Address to Systems Options Menu The System Options menu lets you set the System Options from any telephone set. The available functions are: Change Password lets you change the administrator s password; Set Management lets you manage all the sets in your network including: Set Extension lets you change the extension number of a set Paging Zone Setup lets you setup various paging zones Upgrade lets you upgrade the software load in the telephone sets Fresh Start lets you return a telephone set to factory settings Reset Password lets you reset a user s password Remove Extension remove data for a set or gateway from the network, for example in the event that the device is broken. Groups lets you create groups for simultaneous ringing, to apply dialing restrictions to, or to set up direct inward dialing Date and Time lets you set system date and time Network Options lets you change the IP address of a telephone set Gateways lets you manage: Auto Attendant lets you customize the Auto Attendant Lines lets you set up direct inward dialing and authorize access for outgoing calls Audio-on-Hold lets you configure music-on-hold in your system Dialing Rules lets you apply dialing restrictions for outgoing calls 2 Model Venture IP 480i System Guide

5 Login You need to login to access System Options. To login: 1. Press Options. 2. Press SystemOptions. 3. Enter the Admin Password. The default is Press Done. The System Options Menu appears. Change Password Once you have logged into System Options, you can change the default system password. To change the System Password: 1. Navigate to Change Password. 2. Press Select. 3. Enter the new password. 4. Press Next. 5. Confirm the new password. 6. Press Done. The display indicates Password Changed. Systems Options Menu Entering Letters and Characters Certain system operations require the entry of text characters. You can enter characters using the telephone s dial pad. To enter a letter, press the key with that letter on it. If the letter is the second one on that key, press the key twice. For example, to enter R, press 7 three times. The cursor will advance to the next space after a delay of 2 seconds or if you press a different key. To change the case of a letter, press the ChangeCase softkey, and then enter the letter. By default the first letter of a word or name will be capitalized, and the letters following will be lower case. Special characters are entered by pressing the 1 and the # keys. Characters will appear in this order: 1: &, ( ) `. _ - 1. #: # / Model Venture IP 480i System Guide 3

6 Web Administration Web Administration The VentureIP Telephone System provides users and administrators with the ability to manage the VentureIP 480i Telephones via the web using the Web Administration tool. Simply, point your web browser to one of the VentureIP 480i Telephone's IP address, you will be able to log in to the individual telephone by entering the extension number and the user password of that extension (Figure 1). Functions available from the Web Administration are: User Options Home Home Home Caller s Log Caller s Log Directory Settings Directory Settings Terminal Settings Functions Configure call forwarding Enabling/disabling do not disturb (DND) Set speed dial list View incoming calls View dialed calls Set default directory Set directory list sort order Change terminal/user name 4 Model Venture IP 480i System Guide

7 Set Management Set Management lets you manage all the sets in your network, including Set Extension/Directory Number (DN) Paging Zone Setup Upgrade FreshStart Set Extension/Directory Number (DN) Set Extension lets you change the extension of your telephone. To change the DN 1. Navigate to Set DN. 2. Press Select. 3. Press Change. 4. Enter the new set DN. 5. Press Done. The system confirms the change. Paging Zone Setup You can change the paging zones that individual sets belong to. General Zone includes all sets on the network as well as any external paging device connected to the Gateway(s). Please see section on External Paging in VentureIP Gateway Installation Guide. Members of General Zone cannot be changed. By default, Zone 2 includes all the sets on the network and Zones 3 to 9 have none. Telephone sets can be placed in any one zone from Zone 2 to Zone 9. Placing sets in any of these zones does not remove them from the General Zone. External paging devices are only activated when the General Zone is paged. Select Paging Zone To select a Paging Zone 1. Navigate to Paging Zone Setup. 2. Press Select. 3. Use the s r keys to select the Paging Zone. 4. Press Select. The system confirms the paging zone of the set. Set Management Model Venture IP 480i System Guide 5

8 Set Management Upgrade You can upgrade the set software load, the gateway software load, voic system prompts and AutoAttendant system prompts. When you upgrade the software load and system voic prompts, you upgrade the Software load for a set Software load for a Venture IP Gateway Voic system prompts for a set (not individual greetings) AutoAttendant prompts When you upgrade the system voice prompts only, you upgrade the Voic system prompts for a set (not individual greetings) AutoAttendant prompts For more information on obtaining a software load, please contact Aastra support at or Load To upgrade the software load 1. Navigate to Upgrade. 2. Press Select. The display indicates Item to upgrade. 3. Press Load. The display indicates the Load Name. 4. Press Change to edit the Load Name; otherwise, proceed to Step Edit the Load Name 6. Press Done. 7. Press Next. The display indicates the Server Address. 8. Press Change to edit the Server Address; otherwise, proceed to Step Edit the Server Address. 10. Press Done. 11. Press Next. The display indicates Clean Database? By default, it is disabled. Caution: Cleaning the database removes ALL user data. 12. Press Change to enable Clean Database. 13. Press Next. The display indicates Test Load First? By default, it is enabled (recommended). 14. Press Change to disable Test Load First. 15. Press Next. The display indicates Upgrade All? By default, it is disabled. Caution: Upgrade All upgrades ALL the sets and gateways in your network. 6 Model Venture IP 480i System Guide

9 16. Press Change to enable Upgrade All. 17. Press Next. The display indicates Start Upgrade? 18. Press Yes. The display indicates Upgrade In Progress The phone restarts. The process takes a few minutes. Prompts To upgrade the voic system and AutoAttendant prompts 1. Navigate to Upgrade. 2. Press Select. The display indicates Item to upgrade. 3. Press Prompts. The display indicates the Server Address. 4. Press Change to edit the Server Address; otherwise, proceed to Step Edit the Server Address. 6. Press Done. 7. Press Next. The display indicates Upgrade All? By default, it is disabled. Caution: Upgrade All upgrades ALL the voic system and AutoAttendant prompts in your network. 8. Press Change to enable Upgrade All. 9. Press Next. The display indicates Start Upgrade? 10. Press Yes. The display indicates Upgrade In Progress The phone FreshStarts. Load and Prompts To upgrade the software load and prompts 1. Navigate to Upgrade. 2. Press Select. The display indicates Item to upgrade. 3. Press Load. The display indicates the Load Name. 4. Press Change to edit the Load Name; otherwise, proceed to Step Edit the Load Name 6. Press Done. 7. Press Next. Set Management Model Venture IP 480i System Guide 7

10 Set Management The display indicates the Server Address. 8. Press Change to edit the Server Address; otherwise, proceed to Step Edit the Server Address. 10. Press Done. 11. Press Next. The display indicates Clean Database? By default, it is disabled. Caution: Cleaning the database removes ALL user data. 12. Press Change to enable Clean Database. 13. Press Next. The display indicates Test Load First? By default, it is enabled (recommended). 14. Press Change to disable Test Load First. 15. Press Next. The display indicates Upgrade All? By default, it is disabled. Caution: Upgrade All upgrades ALL the sets in your network. 16. Press Change to enable Upgrade All. 17. Press Next. The display indicates Start Upgrade? 18. Press Yes. The display indicates Upgrade In Progress The phone restarts. The process takes a few minutes. Fresh Start FreshStart returns a set to its factory settings. This option should be used with caution. It deletes user data, including directory information, voic settings and messages, and the DN. To FreshStart a phone 1. Navigate to FreshStart. The display indicates Extension:<xxx> Remove & Refresh? 2. Press Yes. Reset Password Reset Password allows the administrator to reset a user s password to the default value To reset a password, this must be done at the user s telephone. 1. In System Options, navigate to Set Management and press Select. 2. Navigate to Reset Password and press Select. 3. Press Yes to reset the user s password to Model Venture IP 480i System Guide

11 Remove Extension Remove Extension allows the administrator to remove all information about a set or gateway from the network. For example, this operation would be done to remove all references to a broken device prior to replacing it. To remove information about a set or gateway by extension number: 1. In System Options, navigate to Set Management and press Select. 2. Navigate to Remove Extension and press Select. 3. Enter the extension number to be removed, and press Next. Note: The extension number of a Gateway may be found through the Gateway option under the System Options menu. 4. Review the information presented on the confirmation screen, and press Yes to complete the operation. To remove information about a set using the Corporate Directory: 1. In System Options, navigate to Set Management and press Select. 2. Navigate to Remove Extension and press Select. 3. Press the FromDir key to open the Corporate Directory. 4. Navigate to the set to be removed, and press Select. Note: Gateways do not appear in the Corporate Directory. 5. Review the information presented on the confirmation screen, and press Yes to complete the operation. Caution: Prior to performing this procedure, please ensure that all other sets and gateways are active and connected to the network (with the exception of the set or gateway that is being removed). Subsequent to this operation, other sets and gateways getting connected to the network must be in factory setting, i.e. the sets or gateways must either be brand new, or Fresh Started as described on page 6. Set Management Model Venture IP 480i System Guide 9

12 Group Options Group Options A Group lets you ring a select group of phones. It supports applications such as customer service, support groups, help desks, and such. It allows all sets in a group ring on an incoming call. Calls can be answered by any of the phones in the group. In the event that the call is not answered, the specific group settings take effect, forwarding the call to a specific phone where it can be answered or handled by that phone s specific settings. The System Administrator can Establish groups Assign the DN for the group 1 Assign sets to a group Assign Call Forward or No Answer destination point Add New Group To add new groups 1. Navigate to Groups and press AddNew. 2. Enter the name of the new group. 3. Press Next. 4. Enter the Primary DN. The Primary DN is a virtual number that must be the number 300 or higher. 5. Press Done. The display indicates Create Group with the data you entered. 6. Press Yes. Edit Group Name To edit a group name 1. Navigate to the group name you want to edit. 2. Press Edit. 3. Edit the name. 4. Press Done. Delete Group To delete a group 1. Navigate to the group you want to delete. 2. Press Delete. The group is deleted. 1 A Group DN is a virtual number that MUST be 300 or higher. 10 Model Venture IP 480i System Guide

13 Add a Set To add sets to a group 1. Navigate to the group you want to add a set to. 2. Press ViewSets. 3. Press AddNew 4. The display indicates Add DN to Group. 5. Enter the DN. 6. Press Done. The system confirms the set addition. View Sets To view sets in a group 1. Navigate to the group you want to view. 2. Press ViewSets. 3. Use the 3 4 keys to move between sets. Remove Set To remove a single set 1. Navigate to the group you want to remove a set from. 2. Press ViewSets. 3. Navigate to the set you want to delete. 4. Press Remove. The set is removed from the group. Remove All Sets To remove all sets 1. Navigate to the group you want to remove all sets from. 2. Press ViewSets. 3. Press RemoveAll. All sets are removed from the group. Group Options Date and Time You can set the date and time on your network from a single phone. Date To change the date 1. Navigate to Date and Time. 2. Press Select. 3. Navigate to Date. 4. Press Select. 5. Enter the date in the following format: DD/MM/YYYY. The top-right softkey changes to a slash [/] to facilitate formatting. 6. Press Done. Model Venture IP 480i System Guide 11

14 Group Options Time To change the time 1. Navigate to Date and Time. 2. Press Select. 3. Navigate to Time. 4. Press Select. 5. Enter the time in the following format: HH:MM. It is a 24 hour format, for example, 15:36. The top-right softkey changes to a colon [:] to facilitate formatting. 6. Press Done. 12 Model Venture IP 480i System Guide

15 Network Options You may have to change the following for network configuration reasons: IP Address SMTP Settings IP Address To change the IP Address 1. Navigate to Network Options. 2. Press Select. 3. Navigate to IP Address. 4. Press Select. 5. The display indicates the IP Address. 6. Press Change to change the IP Address. 7. Edit the IP Address. The top-right softkey changes to a dot [.] to facilitate formatting. 8. Press Next. 9. Enter the Netmask address. The top-right softkey changes to a dot [.] to facilitate formatting. 10. Press Next. 11. Enter the Gateway address. The top-right softkey changes to a dot [.] to facilitate formatting. 12. Press Next. 13. The display indicates Reprogram i/f? 14. Press Yes. Network Options Model Venture IP 480i System Guide 13

16 Gateways Gateways Within Gateways you can manage: Auto Attendant lets you customize the Auto Attendant which acts as a system receptionist Lines lets you set up direct inward dialing and authorize access for outgoing calls Audio-on-Hold lets you configure music-on-hold in your system Auto Attendant The Auto Attendant feature acts as a system receptionist. It answers an incoming call and invites the caller to dial an extension number, enter the name of the person they are trying to reach, or be transferred to the receptionist. The Auto Attendant supports up to three greetings: System Default, Day greeting and Night greeting. You can record Day and Night greetings of the Auto Attendant. Only one greeting can be enabled at any time. To record Day and Night greetings, and enable a greeting: 1. In System Options, navigate to Gateways and press Select 2. Navigate to Auto Attendant and press Select. 3. Use the 3 4 keys to select the desired Venture IP Gateway. 4. Press Select. 5. Use the 3 4 keys to select Day, Night or Default greeting. 6. Press Record to record a greeting. This option is applicable to Day and Night greetings. 7. Press Enable to select the desired greeting. Please note that switching between Day and Night greetings is not performed automatically. Following the greeting, the callers will receive short prompts guiding them to use the system. You can set the language for these prompts to English or French. English language is used by default. To change the language: 1. Follow the above steps to step 4 2. Press Language 3. Navigate to the desired language and press Select 14 Model Venture IP 480i System Guide

17 Direct Inward Dialing (for Incoming Calls) You can assign a physical PSTN line to a telephone or a group of telephones. Incoming calls on this line will bypass Auto Attendant and will be forwarded to the specified telephone(s) immediately. If a line is assigned to a group of telephones, all telephones will ring until one of them answers the call. If you are assigning a line to a group of telephones, please note that you have to have the group already defined before proceeding. Please refer to Group Options on page 8 for further information. To assign a PSTN line or a telephone or a group: 1. In System Options, navigate to Gateways and press Select. 2. Navigate to the desired Gateway to which the PSTN line is connected (please note its MAC address). 3. Press Select. 4. Navigate to Lines and press Select. 5. Navigate to the desired line. Line number is indicated on the back of the Gateway to which you have connected that PSTN line. 6. Navigate to Incoming and press Select. 7. Press Change. 8. The Corporate Directory is displayed. Navigate to the desired telephone number or the group name. 9. Press Assign. 10. Confirm the assignment by pressing Yes. Gateways Model Venture IP 480i System Guide 15

18 Private Line (for Outgoing Calls) You can select the individuals who can access a certain PSTN line for outgoing calls. The individuals can be selected based on their telephone number or the group they belong to. All others will be prevented from using that line for making outgoing calls. If you are selecting a group of telephones, please note that you have to have the group already defined before proceeding. Please refer to Group Options on page 8 for further information. By default all individuals can access all PSTN lines for outgoing calls. To restrict access to a line to an individual or a group: 1. In System Options, navigate to Gateways and press Select. 2. Navigate to the desired Gateway to which the PSTN line is connected (please note its MAC address). 3. Press Select. 4. Navigate to Lines and press Select. 5. Navigate to the desired line. Line number is indicated on the back of the Gateway to which you have connected that PSTN line. 6. Navigate to Outgoing and press Select. 7. Press Change. 8. The Corporate Directory is displayed. Navigate to the desired telephone number or the group name. 9. Press Assign. 10. Confirm the assignment by pressing Yes. Audio-on-Hold (Music on Hold) The Venture IP Gateway has a Music Input jack for Music on Hold (MOH). Before proceeding to enable music on hold for your system, please ensure that the music source volume is set to 50%. 1. In System Options, navigate to Gateways and press Select. 2. Navigate to the desired Gateway to which the music source is connected (please note its MAC address). 3. Press Select. 4. Navigate to Audio On Hold and press Select. 5. Press Enable. 16 Model Venture IP 480i System Guide

19 Dialing Rules / Restrictions Dialing Restrictions can prevent users from making certain external calls from their telephones. These restrictions are specified as prefix patterns or complete dialing numbers. Dialing Restrictions can be applied to groups of extensions (see Group Options on page 8). Applying dialing restrictions is a two or three step activity as follows: 1. Define dialing patterns to be used as restrictions - these are prefixes for certain external calls. For instance 91 is the prefix for long distance calls. Prefixes can follow by? indicating a single digit, or * indicating all subsequent digits. The use of these special characters is optional. 2. Define dialing patterns to be used as overrides - these are potential exceptions to the restrictions. For instance 918 is the prefix for toll free calls. Or may be the telephone number of the office in Dallas. 3. Apply restrictions and overrides to groups of extensions. You may need to define specific groups for this purpose (see Group Options on page 8). Step 1 - To define dialing patterns to be used as restrictions: 1. In System Options, navigate to Dialing Rules and press Select. 2. Press AddNew. 3. Enter a name for the pattern you are specifying, such as Long Distance. 4. Press Next. 5. Enter the dialing pattern, such as Press Done. 7. Press Yes when Add This Rule? is displayed. Dialing Rules / Restrictions Step 2 - To define dialing patterns to be used as overrides: 1. Follow step 1 above if required. 2. Press AddNew. 3. Enter a name for the pattern you are specifying, such as 800 Calls. 4. Press Next. 5. Enter the dialing pattern, such as Press Done. 7. Press Yes when Add This Rule? is displayed. Model Venture IP 480i System Guide 17

20 Dialing Rules / Restrictions Step 3 - To apply restrictions and overrides to groups of extensions: Please note that you have to have a group already defined before proceeding to this step. Please refer to Group Options on page 8 for further information. 1. In System Options, navigate to Groups and press Select. 2. Navigate to the group to which you are applying dialing restrictions and press Settings. 3. Navigate to AssignRules and press Select. 4. Press Add. To apply a restriction: 5. Navigate to a dialing pattern, for example Long Distance, and press Disallow. To apply an override: 6. Navigate to a dialing pattern, for example 800 Calls, and press Allow. To review the settings: 7. Press Back. Restrictions are indicated by an X and overrides by the symbol. 18 Model Venture IP 480i System Guide

21 Troubleshooting Music on hold is not working Ensure that a music source is plugged into the MOH port and that the volume is set to 50%. Verify that the source is working by connecting a headset to the source's output. Check the Venture IP Gateway configuration menu to ensure that this feature is enabled. The external page attached to Venture IP Gateway is not working Check the Venture IP Gateway configuration menu to ensure that this feature is enabled. AutoAttendant doesn t answer incoming calls Check the Venture IP Gateway configuration menu to ensure that the correct calling parameters are configured. There s a fast busy signal when trying to make external calls A fast busy indicates that all lines of the Venture IP Gateway are currently in use. Wait and try your call later. All the phones in a paging zone are not receiving pages Ensure that all phones are on-hook and that the Do Not Disturb feature is disabled. Groups are defined, but they weren t added Ensure the Primary DN is 300 or higher. There's no dial tone on the phone when plugged into the Bypass port An analog telephone connected to the Bypass port works only when power is removed from the Venture IP Gateway. Ensure that power is removed from Venture IP Gateway. Also ensure that a phone line is connected to LINE 4 of the Venture IP Gateway. Voic messages don t forward to Ensure that the SMTP IP Address is setup. Troubleshooting Acknowledgements This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit ( This product includes cryptographic software written by Eric Young (eay@cryptosoft.com). Model Venture IP 480i System Guide 19

22 Limited Warranty Limited Warranty Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials. If it is necessary to replace the telephone set, it may be replaced with a refurbished telephone of the same design and color. If it should become necessary to repair or replace a defective or malfunctioning telephone set under this warranty, the provisions of this warranty shall apply to the repaired or replaced telephone set until the expiration of ninety (90) days from the date of pick up, or the date of shipment to you, of the repaired or replacement set, or until the end of the original warranty period, whichever is later. Proof of the original purchase date is to be provided with all telephone sets returned for warranty repairs. Exclusions Aastra Telecom does not warrant its telephone sets to be compatible with the equipment of any particular telephone company. This warranty does not extend to damage to products resulting from improper installation or operation, alteration, accident, neglect, abuse, misuse, fire or natural causes such as storms or floods, after the telephone is in your possession. Aastra Telecom shall not be liable for any incidental or consequential damages, including, but not limited to, loss, damage or expense directly or indirectly arising from the customers use of or inability to use this telephone, either separately or in combination with other equipment. This paragraph, however, shall not apply to consequential damages for injury to the person in the case of telephones used or bought for use primarily for personal, family or household purposes. This warranty sets forth the entire liability and obligations of Aastra Telecom with respect to breach of warranty, and the warranties set forth or limited herein are the sole warranties and are in lieu of all other warranties, expressed or implied, including warranties or fitness for particular purpose and merchantability. Warranty Repair Services Should the set fail during the warranty period; In North America, please call for further information. Outside North America, contact your sales representative for return instructions. You will be responsible for shipping charges, if any. When you return this telephone for warranty service, you must present proof of purchase. After Warranty Service Aastra Telecom offers ongoing repair and support for this product. This service provides repair or replacement of your Aastra Telecom product, at Aastra Telecom's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions; In North America, contact our service information number: Outside North America, contact your sales representative. Note: Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who are legally authorized. This restriction applies during and after the warranty period. Unauthorized repair will void the warranty. 20 Model Venture IP 480i System Guide

23 Index A Add a Set 11 New Group 10 Audio-on-Hold (Music on Hold) 16 Auto Attendant 14 C Change Password 3 D Date and Time 11 Delete Group 10 Dialing Rules / Restrictions 17 Direct Inward Dialing (for Incoming Calls) 15 E Edit Group Name 10 Entering letters/characters 3 F Fresh Start 8 G Gateways 14 Group Options 10 I IP Address 13 L Load 6 Load and Prompts 7 N Network Guidelines 2 Options 13 P Paging Zone Setup 5 Phone Parts 3 Private Line (for Outgoing Calls) 16 Index R Remove All Sets 11 Extension 9 Set 11 Reset Password 8 S Select Paging Zone 5 Set Extension/Directory Number (DN) 5 Set Management 5 Step 1 - To define dialing patterns to be used as restrictions 17 Step 2 - To define dialing patterns to be used as overrides 17 Step 3 - To apply restrictions and overrides to groups of extensions 18 Systems Options Menu 2 T Time 12 Troubleshooting 19 U Upgrade 6 V View Sets 11 W Warranty 20 Web Administration 4

24 If you ve read this owner s manual and consulted the Troubleshooting section and still have problems, please visit our website at or call for technical assistance. Aastra Telecom Inc Rev 00