Product Release Notes for Avaya Proactive Contact Linux ES Bootable

Transcription

1 Product Release Notes for Avaya Proactive Contact Linux ES Bootable Page 1

2 Notice: While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document might be incorporated in future releases. Documentation disclaimer: Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User. Link disclaimer: Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all the time and we have no control over the availability of the linked pages. Warranty: Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the Avaya Support Web site: License: USE OR INSTALLATION OF THE PRODUCT INDICATES THEEND USER'S ACCEPTANCE OF THE TERMS SET FORTHHEREIN AND THE GENERAL LICENSE TERMS AVAILABLEON THE AVAYA WEB SITE ("GENERAL LICENSE TERMS"). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT. Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. "Designated Processor" means a single standalone computing device. "Server" means a Designated Processor that hosts a software application to be accessed by multiple users. "Software" means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone Products or pre-installed on Hardware. "Hardware" means the standard hardware Products, originally sold by Avaya and ultimately utilized by End User. License type(s) Designated System(s) License (DS): End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically or this purpose. Concurrent User License (CU): End User may install and use the Software on multiple Designated Processors or one or more Servers, so long as only the licensed number of Units are accessing and using the Software at any given time. A "Unit" means the unit on which Avaya, at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an or voice mail account in the name of a person or corporate function (e.g., webmaster or helpdesk), or a directory entry in the administrative database utilized by the Product that permits one user to interface with the Software. Units may be linked to a specific, identified Server. Database License (DL): Customer may install and use each copy of the Software on one Server or on multiple Servers provided that each of the Servers on which the Software is installed communicate with no more than a single instance of the same database. CPU License (CP): End User may install and use each copy of the Software on a number of Servers up to the number indicated by Avaya provided that the performance capacity of the Server(s) does not exceed the performance capacity specified for the Software. End User may not re-install or operate the Software on Server(s) with a larger performance capacity without Avaya's prior consent and payment of an upgrade fee. Named User License (NU): Customer may: (i) install and use the Software on a single Designated Processor or Server per authorized Named User (defined below); or (ii) install and use the Software on a Server so long as only authorized Named Users access and use the Software. "Named User," means a user or device that has been expressly authorized by Avaya to access and use the Software. At Avaya's sole discretion, a "Named User" may be, without limitation, designated by name, corporate function (e.g., webmaster or helpdesk), an or voice mail account in the name of a person or corporate function, or a directory entry in the administrative database utilized by the Product that permits one user to interface with the Product. Shrinkwrap License (SR): With respect to Software that contains elements provided by third party suppliers, End User may install and use the Software in accordance with the terms and conditions of the applicable license agreements, such as "shrinkwrap" or "clickwrap" license accompanying or applicable to the Software ("Shrinkwrap License"). The text of the Shrinkwrap License will be available from Avaya upon End User s request (see Third-party Components" for more information). Copyright: Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law. Third-party components: Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information identifying Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: Preventing toll fraud: "Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services. Avaya fraud intervention: If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at for the United States and Canada. For additional support telephone numbers, see the Avaya Support Web site: Trademarks: Avaya and the Avaya logo are either registered trademarks or trademarks of Avaya Inc. in the United States of America and/or other jurisdictions. All other trademarks are the property of their respective owners. Downloading documents: For the most current versions of documentation, see the Avaya Support Web site: Page 1

3 Table of Contents 1. Pre-requisites Obtaining Avaya Proactive Contact Linux ES Bootable Hardware Requirements Installation Pre-installation Procedure Preparation Installation Procedure Post-Installation Procedure Familiarization Exercises Appendix Appendix A: Default Accounts Appendix B: Network Access Enhancements List of Customer Fixed Issues, Known Issues, Troubleshooting, and Improvements Contact Support...10 Page 1

4 Revision History Version Date 0.0 September 14, October 9, October 9, October 15, October 22, October 28, November 9, November 11, November 13, November 18, November 19, November 24, 2009 This document is the release note for installing customized Avaya RHEL 4.7 Bootable Archive. This document details the steps to install the Avaya Proactive Contact Linux ES Bootable Operating System on IBM x3650 M2 or HP ProLiant DL 385 G2/G5 Server. Before proceeding with this release note, for determining the correct order of referring to the release notes, refer to the Sequence of using Avaya Proactive Contact Release Notes document on the Avaya Support site: 1. Pre-requisites 1.1. Obtaining Avaya Proactive Contact Linux ES Bootable You can order all the CDs or DVDs for Avaya Proactive Contact using the high level bundle code There are two ways to obtain this release: Ordering the installation CD labeled Avaya Proactive Contact Linux ES Bootable, Material ID: Downloading the ISO file from Avaya Support Web site and writing it on a CD. To download the ISO file: Page 2

5 1. Go to Avaya Support site at 2. In the left pane, click Downloads. 3. In the Please enter the name of your product text box, type Proactive Contact. The Proactive Contact option appears below the text box. 4. Click Proactive Contact. The webpage is redirected to the Avaya Proactive Contact page. 5. From the version drop down box, select 4.1.x. 6. Download the Avaya Proactive Contact Linux ES Bootable ISO file. To write the ISO file on a CD: 1. Insert a blank writable CD in the CD / DVD RW drive. NOTE: You can use any available CD writing tool such as Roxio or Nero to write the ISO file on a CD. 2. Select the Image burning option from the CD writing software. For Roxio, select Copy > Burn Image option. For Nero Express, select Image, Project, and Copy > Disc Image or Saved Project option. 3. Browse and select the ISO image for burning. Wait until the CD burning is completed. 4. Label the CD as Avaya Proactive Contact Linux ES Bootable Material ID: Hardware Requirements This section lists the hardware requirement to install this OS release. IBM x3650 M2 Form Factor Rack Server (2U Rack Height) Quad Core Intel(R) Xeon(R) CPU 2.27GHz with hyper threading (HT) enabled 8 MB Level 3 Cache 16 GB (2 x 8 GB) DDR MHz with Advanced ECC capabilities Integrated dual Gigabit Ethernet NICs Hot-swappable Power supplies, fans, Hard Disks Internal DVD+RW 8x drive MegaRAID Hardware Based RAID Controller RAID 1 configuration: Hot Pluggable 2.5" 2 x 146GB 10,000 RPM SAS drives Page 3

6 RAID 5 configuration: Hot Pluggable 2.5" 3 x 146GB 10,000 RPM SAS drives (Minimum 3 matching drives required). Power Supplies of 675 Watt x 2 Page 4

7 Important: Ensure that RAID 1 is configured. If you have ordered RAID-5, ensure that RAID-5 is configured before installing the Operating System. To order the complete M2 server from Avaya, use the material code number To order for the IBM x3650 M2 server, the individual part numbers are as follows: Model Features & Specifications IBM Part # Qty 675W REDUNDANT POWER SUPPLY 44X Custom Asset Tagging - Enhanced 31P Custom Software/Firmware Setting - Enhanced 31P Custom Labeling 25R Vendor Logo Hardware System Packaging-WW 44E ServeRAID-MR10i SAS/SATA controller 43W GB DDR RX8 LP RDIMM 44T Rack Kit 43V GBM- CMA 43V inch HDD Filler Bezel 44R UltraSlim Enhanced SATA Multi-Burner (Rambo) SYSTEM X3650 M2 PCI EXPRESS 46M PCI-Express 1x16 Riser Card for 2U 44X IBM 146GB 10K 6Gbps SAS 2.5-inch SFF Slim-HS HDD 42D BASE 44X System Common planar for 1U/2U 44E ServeRAID-MR10i Li-Ion Battery m, 10A/ V, C13 to IEC 320-C14 Rack Power Cable 39Y QUAD CORE INTEL XEON E M System code Group BoM 46M Internal SAS RAID - Setup by Customer 13M System Documentation &Software-US 44E Page 5

8 English Firmware Setting Enhanced -BIOS 41Y Installation This section describes the procedure to install Avaya Proactive Contact Linux ES Bootable Pre-installation Procedure Important: Ensure that RAID 1 is configured. If you have ordered RAID-5, ensure that RAID-5 is configured before installing the Operating System Preparation Before you install Avaya Proactive Contact Linux ES Bootable, note the following: The install will completely erase and reformat the target disk; ensure to take backup for the existing data. Identify the hostname that is to be assigned to the system. Also, identify the IP addresses that are to be assigned to the machine s built-in network interfaces. Do not install the operating system to a machine whose network interface is not properly connected and/or terminated. The operating system software includes drivers for the network interface(s). If a valid interface does not exist at the time of installation, the vital software might not get installed or configured successfully Installation Procedure 1. Insert Avaya Proactive Contact Linux ES Bootable CD in the CD/DVD ROM of the server. 2. Boot the server with the Avaya Proactive Contact Linux ES Bootable CD. 3. At the boot: prompt, type expert and press Enter. The Please press Enter to activate this console prompt appears. 4. Press Enter. 5. On the What Do You Want To Do? screen, keep the default ( Install from CD/DVD ) option. Tab to OK and press Enter. 6. In the Select an Installation Drive screen, tab to the Hard Disk option and press Space bar to select the hard disk. Tab to OK and press Enter. Usually there are no changes in this menu. Select the default values. 7. In the Warning Format Disk Warning, the Warning: The installation process will format the /xxx/xxx drive. Page 6

9 Formatting will erase existing data. Are you sure you want to continue?, message appears. Tab to Yes and press Enter. 8. From the list of Server Type, press Spacebar to select one of the following: Select HPDL385G2, if you have HP Proliant DL385G2/G5 server. Select IBMX3550, if you have IBM x3650 M2 Server. 9. Tab to OK and press Enter. 10. On the What Do You Want To Do? menu, select the default ( Install Linux OS + PC4.0 Addons ) option. Tab to OK and press Enter. 11. On the Select Optional Applications menu, select the default options. The following options are selected: Linux Operating System RHE4.0-AV13.1 Core Services Configuration RHE4.0-AV13.1 Avaya PC4.0 OS Addons Tab to OK and press Enter. 12. On the Date/Time Initialization window, set the following parameters using the up or down arrow key. To move to the other fields, press Tab: Date Year Time TimeZone NTP Server (if required) 13. Tab to OK and press Enter. 14. At the Configure Network Information screen: Backspace over server1 and enter your hostname and press Tab. If required, fill in the DNS Domain field (For example DNS Domain = rnd.avaya.com) and press Tab. If required, fill in the DNS Server field (For example DNS Server = ) and press Tab. Enter the IP addresses and the netmasks for eth0 and eth1. Enable the Ethernet card as required. If required, enter the default gateway address. 15. Tab to OK and press Enter. 16. In the Reboot after Install? prompt, press Y and press Enter. The system starts the partitioning of the hard disk. After the partitioning is Page 7

10 complete, the software starts loading. When the installation is complete, the Disk Master Complete message appears. System reboots automatically. NOTE: After installing the Operating System, the system reboots twice Post-Installation Procedure From the console, you may login as sroot.(see Appendix A for default accounts). If you wish to access the system via the network, see Appendix B for details. After the installation is complete, you should verify the following: 1. IP address and hostname. Type /sbin/ifconfig eth0 and press Enter. The IP details are displayed on the second line of the output. For example, inet addr: The UP BROADCAST RUNNING message is displayed on the fourth line of the output. Verify the IP address and hostname that appear in /etc/hosts. Ensure that you can ping the self hostname, For example, ping rdhp Default Gateway Check the netstat r routing table. Verify that the entry against the default Destination is set to the IP address that has been given in the Configure Network Information window at the time of installing the OS. If required, set the default gateway with the following: /sbin/route add default gw <default gateway IP address> Ensure that you can successfully ping a machine on another subnet. 3. Partition Layout Execute df -h. You should be able to see information similar to the example that is given below. You should see the following general output on HPDL385 G2/G5: Filesystem Size Used Avail Use% Mounted on /dev/cciss/sda1 4.0G 2.0G 1.8G 52% / /dev/cciss/sda6 4.0G 72M 3.7G 2% /root2 /dev/cciss/sda5 6.8G 1.6G 4.9G 24% /var /dev/cciss/sda2 34G 24G 8.0G 76% /opt/avaya /dev/cciss/sda3 34G 3.4G 29G 11% /opt/dbase /dev/cciss/sda8 7.9G 4.0G 3.5G 54% /DVD_OPS Page 8

11 If you have IBM x3650 M2 Server, you should see the following general output: Filesystem Size Used Avail Use% Mounted on /dev/sda1 4.0G 865M 2.9G 23% / /dev/sda6 4.0G 72M 3.7G 2% /root2 /dev/sda5 6.7G 344M 6.1G 6% /var /dev/sda2 34G 81M 32G 1% /opt/avaya /dev/sda3 34G 81M 32G 1% /opt/dbase /dev/sda8 7.9G 51M 7.5G 1% /DVD_OPS 3. Familiarization Exercises 4. Appendix To display OS name, hostname, kernel version, processor, type: uname a To display the official title of the RedHat installation: cat /etc/redhat-release To display disk usage and available space: df To display the package names of the installed software: rpm -qa more To verify that a given package is installed correctly: rpm -V <package name> To see who is logged in and from where: who -u To search for a keyword in manpages: man -k <keyword> To locate where a particular binary is: which <binary name> 4.1. Appendix A: Default Accounts The default accounts are as follows: sroot craft cust rasaccess Page 9

12 4.2. Appendix B: Network Access You must use a ssh client to access the system via the network. When starting the ssh client, you must specify the user type as which you intend to log in. For example, if you log in as user cust on system rdhp16, you would initiate the ssh client as follows: ssh cust@rdhp16 5. Enhancements None 6. List of Customer Fixed Issues, Known Issues, Troubleshooting, and Improvements For information on Customer Fixed Issues, Known Issues, Troubleshooting, and Improvements as included in the Avaya Proactive Contact release, refer to the "List of Fixed Issues, Improvements, Known Issues, and Troubleshooting for Avaya Proactive Contact and (Dialer, OS, Agent, Agent API, Supervisor, and Database)" document on the Avaya Support site: 7. Contact Support Customers can contact Avaya Proactive Contact Technical Support through Internet, , or telephone. For details visit: pport_countries Page 10