Technical Service Bulletin

Transcription

1 Welch Allyn, Inc. Medical Prducts 4341 State Street Rad Skaneateles Falls, New Yrk USA Tel: (315) Fax: (315) Cpyright 2007 Welch Allyn, Inc. All rights reserved. Technical Service Bulletin DATE: 8/12/07 SAP DIR #: Subject: TSB - CPWS and Windws Vista Bulletin Type: Sftware update Prduct Family: CPWS Originatr: SS / JR Service Engineering Department Authr: Chris Thmpsn Issue: Windws Vista is upn us and it has becme virtually impssible t purchase a cmputer with Windws XP. This bulletin helps t bring frward issues that have been identified with CPWS running n Windws Vista Business editin perating systems (n ther editins were tested). Distributin Key: Internal Welch Allyn distributin nly External Welch Allyn distributin Reference: Change Number: CAR: Slutin Statement: The Welch Allyn Diagnstic Cardilgy Team has evaluated the peratin f CPWS n Windws Vista Business editin perating systems and identified the items utlined in this bulletin as issues. The results stated in this bulletin pertain nly t 32 bit perating systems. Welch Allyn can nt guarantee peratin n any 64 bit perating system. Therefre the use f Welch Allyn s CPWS (ver ) sftware and its peripheral items are authrized fr use n Windws Vista Business editin 32 bit perating systems nly with the fllwing issues knwn. PRODUCT IDENTIFIERS: Classificatin f Actin: When: Mandatry Immediate Optinal On Next Service Des Nt Apply At Agreed Upn Time Service Infrmatin and/r Requirements: Dcumentatin f system tested: The testing f CPWS was cnducted n a newly purchased Windws Vista cmpatible cmputer running Business editin and the fllwing specificatins TSB - CPWS and Windws Vista Rev B Page 1 f 9

2 Running a Substandard System? Testing was als cnducted n a substandard system installed with Windws Vista Business editin. Althugh there were n issues identified with peratin, delays f 2 t 10 minutes were experienced when attempting t perfrm a Resting ECG r Exercise ECG Test. This can give the indicatin f being lcked up when it is nt. Issues: Installatin Imprtant: Prir t installatin the user MUST be lgged in as an Administratr f the system. Nte: Prir t installatin f CPWS r additin f add-ns Welch Allyn recmmends turning UAC ff. If security is a cncern UAC may be turned n after installatin, cnfiguratin and system testing is cmplete. Cautin: When chsing t turn UAC n, after installatin, cnfiguratin and testing, this may prevent any further changes withut having Administratr rights and UAC turned ff. T turn UAC ff: Access the Cntrl Panel Access User Accunts Click Turn User Accunt Cntrl n r ff Clear the check bx (see belw) Click OK A message will be received t restart the cmputer fr the changes t take affect. Click Yes TSB - CPWS and Windws Vista Rev B Page 2 f 9

3 CPWS When attempting t install CPWS a screen stating Windws XP SP2 must be installed. If this message appears, click OK and the installatin will cmplete successfully. SPIROMETRY Installatin f the Spir USB adapter was fund t install withut any issues. ABPM The installatin f the Keyspan adapter frm the CD included with the prduct is adequate fr sme 32 bit perating systems. If issues are encuntered dwnlad the latest driver fr the USA-19HS frm the Keyspan website at this link: FileLink T have a successful installatin f FileLink UAC must be turned ff prir t installatin. Installing with UAC n will give n indicatin smething went wrng, until attempting t print using FileLink. The images belw represent the errr messages that will be received. Installing with UAC turned ff will present tw driver installatin errrs. Hwever, the installatin will cmplete successfully by clicking OK n each f these messages and FileLink will functin withut errrs. CPXXX cnnectivity N issues identified with installatin TSB - CPWS and Windws Vista Rev B Page 3 f 9

4 Operatin Nte: If this message appears when attempting t run the applicatin, UAC is turned n. Details t turn it ff are under the Installatin sectin f this dcument. It is pssible t run a applicatin withut turning UAC ff, refer t the General sectin f this dcument fr details. Resting ECG There were n issues identified with peratin f Resting ECG in the envirnment and tests cnducted. Hwever, when perating the ECG preview screen in minimized mde (small screen) the HR will nly display the last digit, t see all digits the screen must run in maximized mde (full screen). T maximize the screen duble click in the Title bar area. Minimized Mde Title Bar TSB - CPWS and Windws Vista Rev B Page 4 f 9

5 Maximized Mde Exercise ECG There were n issues identified with the peratin f Exercise ECG in the envirnment and tests cnducted. Spirmetry There were n issues identified with the peratin f Spirmetry in the envirnment and tests cnducted. ABPM There were n issues identified with the peratin f the ABPM in the envirnment and tests cnducted. See nte under installatin fr ABPM if issues are encuntered. FileLink There were n issues identified with the peratin f FileLink in the envirnment and tests cnducted. See nte under installatin fr FileLink if issues are encuntered. CPXXX Cnnectivity There were n issues identified with the peratin f CPXXX cnnectivity t the CPWS in the envirnment and tests cnducted. HIPAA If HIPAA is being used in the Administratr Tl it has been nted that in sme cases the Annymus Lgin may allw a user t enter int the sftware. When using this setting n Vista OS, Welch Allyn recmmends testing this prir t deplyment TSB - CPWS and Windws Vista Rev B Page 5 f 9

6 General In the CPWS infrmatin screen Windws Vista was reprted as Unknwn Windws Versin On ccasin, typically right after bt up and first pening the prgram, an infrmatin bx titled Welch Allyn CardiPerfect that has n message may be bserved. This windw may stay fr several secnds befre presenting the next screen. On ccasin the new test dialg bxes may nt appear giving the prgram an indicatin f pssibly being lcked up. Hwever, the dialg bx may in fact be behind the CPWS screen, t verify click Welch Allyn CardiPerfect in the taskbar area t bring t the frnt. If Windws Vista is set as the theme (default setting) and the tl bars, at the tp f the screen, are attempted t be mved. The tl bar will seem t disappear as sn as it is started t be mved. When the muse buttn is released they reappear in the psitin the cursr is. This can be prevented by changing Windws Themes t Windws Classic TSB - CPWS and Windws Vista Rev B Page 6 f 9

7 Once installatin, cnfiguratin and testing f the prgram and/r add-ns is cmplete the UAC cntrl may be turned back n. The steps belw will guide yu thrugh this setting. T turn UAC n: Access the Cntrl Panel Access User Accunts Click Turn User Accunt Cntrl n r ff Click t add a check in the check bx (see belw) Click OK Yu will receive a prmpt t restart the cmputer fr the changes t take affect. Click Yes T run an applicatin withut turning UAC ff fllw the steps shwn belw. Click Start Click All Prgrams Click Welch Allyn Right muse click n the applicatin Click Run as Administratr TSB - CPWS and Windws Vista Rev B Page 7 f 9

8 Misc. messages Belw is a grup f messages that may be seen during installatin r when attempting peratin. Click Run Installer.exe Messages with this at the tp f the windw will be experienced if UAC is turned n. In sme cases it is required t turn UAC ff t allw the prgram t functin prperly. Cmpnents Required: Materials Required: TSB - CPWS and Windws Vista Rev B Page 8 f 9

9 Technician Qualificatins: Technicians shuld have an in depth knwledge f the CPWS (ver ) sftware and its peripheral installatin/peratin prcedure while exhibiting an in depth knwledge f Windws Operating Systems. Tls and Test Equipment Required: Reprting / Recrding f Findings: Cntact(s): Parts Dispsitin: In-Stck: Failed parts: Date r Lt Cde and Lcatin: TechView CD: COMPLAINTS: Welch Allyn, Inc. Medical Custmer Cmplaint prcess must be fllwed fr any cmplaint activity resulting frm this r ther issues. Nte: Drawings and/r illustratins and/r part numbers in this dcument are fr reference purpses nly and current t the date f this bulletin. Cntact the Welch Allyn Service Engineering Department at Skaneateles Falls NY, USA if there are any questins abut this bulletin, r t verify that it is the mst current service infrmatin. Revisin Histry VERSION DESCRIPTION CHANGE # INIT DATE APPR A Review CJT 9/18/07 MEB B Release t prductin CJT 9/19/07 MEB End f Bulletin TSB - CPWS and Windws Vista Rev B Page 9 f 9