What s New. New and Enhanced Features in NetSupport DNA v4. Welcome Dashboard. Auto Discovery. Platform Support

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1 What s New New and Enhanced Features in NetSupport DNA v4 Welcome to NetSupport DNA version 4, the fresh approach to IT Asset Management. With any new release, the focus is not only on introducing innovative new features but to also review existing functionality to ensure it remains relevant. With this in mind, the latest update combines many new areas of functionality with a host of enhancements introduced in response to customer feedback. Welcome Dashboard The refreshed DNA Console delivers a new welcome dashboard that gives you instant visibility over your network. The dashboard provides real-time statistics on how your IT assets are performing: from how many PCs have been activated this week, to how many programs have been installed, how many system alerts have been issued and more. As with all DNA components, the data can be filtered by day, week or month. Auto Discovery The once time-consuming task of manually adding new devices to the network and keeping track of them has been transformed. You can now configure DNA to proactively auto-discover devices and simply choose whether to deploy an Agent (Client) out to them for ongoing management or not. Working in tandem with auto-discovery, you can also scan your network and identify SNMP-enabled devices (such as routers, switches and printers) further saving you time and increasing the visibility of your IT assets. Platform Support To ensure you have a complete view of devices across your enterprise (no matter what the type) as well as the traditional Windows desktop Agent, DNA Inventory Agents are now available for Android, ios, Mac, Linux and Windows Mobile. And not forgetting, the main DNA desktop Console is also supported by our refreshed Mobile Console apps for Android and ios.

2 Hardware Inventory Memory Type, Speed and, where applicable, Windows Licence Key are items added to the wealth of hardware information retrieved. New Edit Values menu option allows you to manually add or edit individual hardware values. Contracts Administration now allows PCs to have multiple maintenance/lease contracts associated with them. Relevant supporting documents can also be imported and attached to a contract. Extended platform support, outlined above, enables you to view Inventories for all leading desktop and mobile devices. Software Inventory and Licensing Installed Windows 8 and 10 store apps are now included in software listings. New Software Manager dialog makes it easier to manage installed Programs and Applications. Merge and Auto-Merge options allow you to quickly group different versions of the same program. Extensive module for managing License Info, including the option to attach a contract document. Scan Settings The scan frequency for each DNA component can now be individually customised to suit requirements specific time of the day, selected days, weekly etc.

3 Organisation Tree View and manage auto-discovered devices in one of the two new navigation options: Devices (SMNP-enabled devices) and Discovered (devices new to the network). The displayed PC information can be customised using the new drop down menu, allowing you to show just the PC name, PC and user name and more. Overlay badges can be applied in the tree, identifying systems with outstanding alerts or memory sticks that require authorisation. Platform type icons clearly identify each system in the tree. Extended range of pre-supplied Dynamic Groups allows for easy identification of systems by platform, separation of 32 and 64-Bit systems, machines with outstanding alerts and more. Right-click on a device name in the tree and select the new Update Info option to see when the data (by component) was last refreshed. Endpoint Security The new version provides a simple and effective solution for managing the use of USB memory sticks to help maintain the security of the network. Usage can be controlled across the entire enterprise or by department. Individual memory sticks can be authorised in the DNA Console and usage then limited to specific users. DNA can also identify both removable (memory stick) and portable (mobile phone, tablet, camera) storage devices, as well as providing similar controls over CD / DVD devices (including USB and virtual). Internet Metering Updated browser support for 32 and 64-bit versions of Internet Explorer, Firefox, Opera and Chrome.

4 Power Management An extension to the Energy Monitoring component, the new Power Schedule facility enables computers in selected departments to be automatically powered off at a specified time at the end of each day and then powered on the next morning. Enforce Acceptable Use Policies Version 4 introduces a flexible module to support the delivery and tracking of Acceptable Use Policies across the enterprise. Policies can be applied to specific devices for display each time a user logs on, or to users for one-time display and acknowledgement. The feature can support multiple policies, which can then be formatted for clear presentation. Full tracking and exception reporting is also provided. Database Maintenance Utility For added convenience, User Queries and Dynamic Groups can now be selected for export and redundant PCs within specific Dynamic Groups can be deleted. With the introduction of the new SNMP Discovery tool, the Maintenance utility now includes the option to remove unwanted SNMP devices from the database. Console Roles Operator access rights can be configured for all new DNA components and features (SMNP, USB Control, Print Monitor, Acceptable Use Policies, QR code printing etc). Options added in response to customer feedback include the ability to deploy the DNA Agent and a new Read Only role can be created.

5 Query Tool Includes an extended range of reporting categories to cater for version 4 s newly added features, for example, Print Monitor and USB Control, as well as a number of fields introduced at customer request, including: The Logged-on User can now be identified in audit trails. New Page and Title fields in Internet Metering returns the full URL/sub-page visited and title of the web page. First logon reports the first time a DNA Agent became active on specified machines and Last Connection indicates when the Agent was last in use - ideal for reporting unused or under- utilised PCs. Agent Version shows the version of the DNA Agent installed on machines. The Export Options dialog includes a new All Pages option, enabling you to export all reported results as well selected pages. Print Monitoring NetSupport DNA now includes a high-level Print Monitoring feature. Individual printers across the enterprise are automatically identified and, from the central console view, costs for printing (black and white, colour and so on) can be assigned either globally or against each different printer. Where required, printers can also be excluded from the view. A full overview of printing activities and indicative costs across the enterprise is provided. Console Logon History Console Logon History, newly added to the History options, records the start and end times of each operator s DNA session. As with all History options, results can be filtered by day, week, month.

6 System/Server Status Adding to existing options, allowing Operators to check the current state of remote Agent machines and Gateways, the Status option (within the Tools menu) now includes a real-time overview of DNA Server activity (CPU/memory usage, logged on Operator details) and the status of SNMP Servers. Authenticated SMTP Support The ability to use authentication to servers is now available. Manage Active Directory User Accounts The new Manage User Accounts option, available in the Active Directory Users tree by right-clicking on the required username, provides a quick and simple method for administering AD-managed user accounts. Operators can check the status of the account, reset if needed, and assign new passwords. Enterprise Alerting The Alerting module delivers a wealth of new options to support the latest updates. Examples include: USB devices installed or uninstalled from a system; changes to any SNMP device properties (from bandwidth utilisation and interface activity on network switches, to usage counts and ink supply levels on network printers); or whether the number of outstanding print jobs exceeds a certain level. You can now be alerted to any AD user accounts that are disabled, locked or require a password change; or if DNA Agents are added or removed even if a PC is booted into Safe Mode. And, as previously mentioned, machines with outstanding alerts can be instantly identified in the organisation tree view, thanks to a new overlay badge.

7 Barcode (QR) Printing The new Barcode option (on the Tools menu) provides a QR code creation facility for use in conjunction with the DNA Mobile Inventory app s in-built scanner. Labels for each Agent PC, including custom details (for example, support contact details), can be printed and then attached to the appropriate devices. For added convenience, you can also use the Console s on-screen QR code to configure and register mobile devices with the DNA server. This populates the Unassigned devices section of the Console Tree View, allowing the operator to assign the device to the appropriate department. Mobile Inventory App The latest version of NetSupport DNA s supporting mobile Inventory app (free to download from the Google Play and Apple App stores) includes a new QR code scanner that helps technicians, when away from their desk, instantly identify the remote PC from an on-screen QR code displayed by the DNA Agent, or from a printed label (as mentioned above) fixed to the device. As well as the Inventory, the app also shows histories of all hardware changes, software installations or removals, plus any new PC alerts that have been triggered.

8 DNA Agent Interface The totally refreshed DNA Agent interface (Windows desktops only) adds the ability for users to check the current approval status of USB devices and request remote authorisation for a memory stick, and view any power management schedules that may be in place. The Agent Window also displays the PC s QR code, enabling a technician to instantly identify the machine and retrieve its Inventory by simply scanning the code with the DNA Mobile App s new QR code scanner. DNA Versions NetSupport DNA is now available in two versions: corporate and education. For added flexibility and value for money, you can also purchase the product in modular packs, either as a stand-alone solution or combined with one of our complementary corporate or education solutions: Pack A: NetSupport DNA (all components as standard) Pack B: NetSupport DNA plus NetSupport School Pack C: NetSupport DNA plus NetSupport Manager to download your free trial:

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