Partnership for Community Care Basic Computer Guide

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1 Basic Computer Guide 2/1/2014 USmibn Inc. My Computer Won t Start, What Do I Do?... 1 How to I Logon to My Computer from Office... 1 How to I Logon to My Computer from Home or Remote Location... 2 My Password is Not Working or I Forgot My Password... 4 I am Prompted for Username/ Password... 4 I Can t Connect to the Internet, What Do I Do?... 4 How do I Connect to Remote Desktop Server?... 5 New Remote Desktop Server How Do I Use My Home Printer On The Remote Desktop Server? What If My Printer Is Not Compatible With The Terminal Server? How to Add a Network Printer at P4 Office How Do I Check My P4CC from Internet Browser? How Can I Change my Password? How Do I Update the Global Address Book in Outlook? How to Map a Network Drive How Do I Create a Desktop Shortcut Some Important Website Links How Do I Get Help or Open a Trouble Ticket?... 16

This guide is for you to reference if you are new at P4 Community Care or when you re having problems with your computer. Try the process that best fits your problem before calling your Help Desk.

2 This guide is for you to reference if you are new at P4 Community Care or when you re having problems with your computer. Try the process that best fits your problem before calling your Help Desk. My Computer Won t Start, What Do I Do? 1. Desktops: If you press the power button and nothing happens, follow these steps: Make sure the power cord to the computer is plugged into the wall and into the back of the computer If the computer is plugged in properly, try plugging the computer into a different socket or power strip Listen to the computer when you press the power button, if it sounds like the computer is starting up, but nothing is being displayed on the monitor, check all connections and make sure they re secure. If your computer is still dead, call your Help Desk 2. Laptops: If you press the power button and nothing happens, follow these steps: Make sure the battery is secure in the laptop If the battery is properly secured and is still not powering on, attach the power adapter and make sure it s properly secured. If the computer is starting up but is not displaying anything on the monitor, contact Help Desk. How to I Logon to My Computer from Office 3. From P4HM Office Press Ctrl + Alt + Delete Username: Enter Username that is provided to you (Example: AJoyner) Password: Your Password If you are new user at P4 Community Care, do following: Enter Username:.\User, Password, Password16. Connect your computer to the P4Care Wi-Fi (Procedure on Page-3. Get Wi-Fi password from your manager) Call your Help Desk for initial configuration of your computer USmibn Inc. Revision

How to I Logon to My Computer from Home or Remote Location Step-1

Click on Switch User Step-2 Another Icon will appear on bottom

appear, call your Help Desk Step-4 Another box for VPN will

3 How to I Logon to My Computer from Home or Remote Location Step-1 Turn on your computer When prompted, Press Ctrl + Alt + Delete Click on Switch User Step-2 Another Icon will appear on bottom right Click on the Icon with two computers If the Icon does not appear, call your Help Desk Step-4 Another box for VPN will appear Type: vpn.p4hm.org and click Connect USmibn Inc. Revision

Step-5 Following box will appear Type in your Username and password Click OK

logon screen will appear Type in your Windows Username Type in your Password

P4Care offices (Greensboro, Reidsville or Asheboro) All your drives, folders,

4 Step-5 Following box will appear Type in your Username and password Click OK Setp-6 Box on the right will appear Click on Other User Setp-7 Now your regular logon screen will appear Type in your Windows Username Type in your Password Click the on the Arrow Now you are logged on as if you are working form one of P4Care offices (Greensboro, Reidsville or Asheboro) All your drives, folders, printers, outlook are available on your Laptop/ Desktop. USmibn Inc. Revision

My Password is Not Working or I Forgot My Password For Computer or Domain or Outlook Password Call our Help Desk (919-460-0224 Option 1) to reset your password For CMIS or Informatics Password Call

5 My Password is Not Working or I Forgot My Password For Computer or Domain or Outlook Password Call our Help Desk ( Option 1) to reset your password For CMIS or Informatics Password Call Venetta Johnson to reset your password ( Ext 320) For ChartMaxx Password Call ChartMaxx Help Desk to reset your password I am Prompted for Username/ Password When I Trying To Install Printer or Any Software Call Help Desk and we will install printer/ software for you Make sure that you are connected to Internet before you call Help Desk If you having trouble connecting to internet, please call us anyway. I Can t Connect to the Internet, What Do I Do? If you re having problems connecting to the internet, follow these steps: First, check to see if you re connected to the internet. The picture to the right shows that a connection is established with an Ethernet cable and has internet access The picture to the right shows that a connection is established with a Wi-Fi and has internet access If no Wi-Fi connection is established, click the thumbnail with the red marker around it. Once you click on this thumbnail, a list of networks will appear, choose the network you want to connect to and enter the network password (if you re in the office, you want to connect to P4care). If you are working from home or a remote location, click on the appropriate network to connect. You will need to provide the Security Code to connect to the Wi- Fi (wireless network). If you re using your Verizon Wireless access card, make sure that you re connected through the VZAccess manager. If you are still unable to connect to the internet, contact Help Desk. USmibn Inc. Revision

How do I Connect to Remote Desktop Server? If you are at P4Care office in Greensboro, Reidsville, or Asheboro you don t need to connect to the Remote Desktop Server (Terminal Server).

During logon when you press Ctrl + Alt + Delete, you should see P4HM below Username and Password, which means you are part of P4HM domain.

connecting to the Remote Desktop Server, or you are first time connection to Remote Desktop Server (Terminal Server) follow these steps: Connecting to Remote Desktop Server: When you are working from

6 How do I Connect to Remote Desktop Server? If you are at P4Care office in Greensboro, Reidsville, or Asheboro you don t need to connect to the Remote Desktop Server (Terminal Server). You should log on to P4HM domain with your Username and Password. During logon when you press Ctrl + Alt + Delete, you should see P4HM below Username and Password, which means you are part of P4HM domain. If you don t see P4HM below Username and Password, contact your Help Desk and we will join your computer to P4HM domain If you are working from home or a remote location and you re having problems connecting to the Remote Desktop Server, or you are first time connection to Remote Desktop Server (Terminal Server) follow these steps: Connecting to Remote Desktop Server: When you are working from home or a remote location, you will need to connect to P4HM Remote Desktop Server (P4HM Terminal Server) to access your Home Folder (H Drive), Shared Folder (S Drive), and other Shared resources on P4HM network. This process includes following two steps 1. Step-1 Connect to P4 VPN: Click on P4 VPN icon on your desktop Or click Cisco icon in your taskbar as show in the picture on the right When Cisco Client AnyConnect Secure Mobility Client windows box appears. Type vpn.p4hm.org in the left box Click Connects, a new window will appear Group: Anyconnect Username: Your Username Password: Your Password, click OK Another window will pop up. Press yes. When you are connected to P4 VPN, a window temporarily popups in task bar, VPN Connected to vpn.p4hm.org. USmibn Inc. Revision

To double check if the VPN connection is established, click on the arrow in your taskbar and you will see a

Step-2 Connect to Remote Desktop Server Click on P4 Remote Desktop Connection shortcut on your desktop.

$org and Username: P4HM\ Your Username, click on Connect. Otherwise proceed to next step. Type remote.p4hm.$

7 To double check if the VPN connection is established, click on the arrow in your taskbar and you will see a lock on the Cisco Mobility Client icon as show on the right Step-2 Connect to Remote Desktop Server Click on P4 Remote Desktop Connection shortcut on your desktop. If there s no shortcut, you can access this program from Start > All Programs > Accessories > Remote Desktop Connection If your Remote Desktop Connection is already configured, you will see Computer: remote.p4hm.org and Username: P4HM\ Your Username, click on Connect. Otherwise proceed to next step. Type remote.p4hm.org if it is missing in computer box USmibn Inc. Revision

$(Example: P4HM\AJoyner) Type your password If you want the computer to remember your password, check$

8 If you username is incorrect, click on Use another account and type your username in the format as on the right side. (Example: P4HM\AJoyner) Type your password If you want the computer to remember your password, check the box Remember my credentials. Click OK After you click OK another window will pop up. Click Don t ask me again for connections to this computer and click Yes. USmibn Inc. Revision

$p4hm.org Username: P4HM\Username Check Allow me to save my credentials. Click the Save As button and save the shortcut on your desktop P4 RDS. This will be the only time you will have to do this.$ After this, all you will have to do in the future is enter your password.

After this, all you will have to do in the future is enter your password.

9 Following Instruction in blue are optional and are not necessary To customize the Remote Desktop Connect, Click on options and window on the right will appear. Fill in the details Computer: remote.p4hm.org Username: P4HM\Username Check Allow me to save my credentials. Click the Save As button and save the shortcut on your desktop P4 RDS. This will be the only time you will have to do this. After this, all you will have to do in the future is enter your password. Click on Connect Another window will pop up and prompt you for your password (this is the same password as your outlook password). If you want windows to remember your password Check Remember my credentials That s it, you re connect to the Remote Desktop Server If P4 VPN is not connected or your Username / Password is incorrect, you will not be able to connect to the Remote Desktop Server USmibn Inc. Revision

10 New Remote Desktop Server Remote Desktop Server 2. Login Screen 3. Desktop 5. Press Windows Key for Start menu. 6. To Logoff, Click Your Name Sign out 4. My Computer Icon USmibn Inc. Revision

11 How Do I Use My Home Printer On The Remote Desktop Server? If you want to use your home printer on the Remote Desktop Server, follow these steps: First, log on to the Remote Desktop Server Go to Start > Control Panel On top right, click on View by and select Small Icons Click Devices and Printer Once you have the printer window open, you should check to see if your printer is on the list. If your printer is not in the list, your printer is probably not compatible with the Remote Desktop Server What If My Printer Is Not Compatible With The Terminal Server? If your printer is not compatible with the terminal server, you will have to copy and paste the files that you want print from the terminal server, onto your desktop. Right click the file that you want to print on the terminal server, select copy. Minimize the terminal server; right click on your desktop, select paste. The file will now be on your computers desktop. If you want to select multiple files, you can hold down Ctrl and select the files you want to print and repeat the previous step You can also store all the files in a folder and copy and paste the entire folder to your desktop when you re ready to print. USmibn Inc. Revision

your printer listed under Printer and Faxes, click on Add a Printer on top left.

12 How to Add a Network Printer at P4 Office On you click Go to Start > Control Panel On top right, click on View by and select Small Icons Click Devices and Printer If you don t see your printer listed under Printer and Faxes, click on Add a Printer on top left. In next window click on Add a network, wireless or Bluetooth printer USmibn Inc. Revision

In next window highlight the printer you want to add, click next and follow the prompts. How Do I Check My P4CC Email from Internet Browser?

13 In next window highlight the printer you want to add, click next and follow the prompts. How Do I Check My P4CC from Internet Browser? If you re not in the office and need to check your mail, follow these steps: Open your Internet browser Go to Outlook Web Apps will come up When prompted, enter your username and password Here you can check your mail, and manage your account settings How Can I Change my Password? After you are logged into your computer, Hit Ctrl+Alt+Delete Click Change a Password Enter your existing password Enter your new password (12 characters or more, and at least one uppercase, one digit and one special character) Enter Confirm password USmibn Inc. Revision

Book. In the Offline Address Book dialog box, make sure that the Download

14 How Do I Update the Global Address Book in Outlook? Click File Tab, Click on Account Settings, and then click Download Address Book. In the Offline Address Book dialog box, make sure that the Download changes since last Send/Receive check box is checked. Click OK USmibn Inc. Revision

Select appropriate drive letter and Folder: Type

15 How to Map a Network Drive Connect P4 VPN Open My Computer On top Click on Map Network Drive Drive: Select appropriate drive letter and Folder: Type Matching Path as Following USmibn Inc. Revision

16 Shared Drive Drive Folder Home Folder H: \\p4-server\users\%username% Finance I: \\p4-server\shared\finance Quality Improvement J: \\p4-server\shared\quality-improvement PAAG K: \\p4-server\shared\pagg Behavioral Health L: \\p4-server\shared\behavioral-health Meetings M: \\p4-server\shared\meetings HR N: \\p4-server\shared\hr Health Check O: \\p4-server\shared\healthcheck Pharmacist P: \\p4-server\shared\pharmacist Accounting Q: \\p4-server\shared\quickbooks Budget R: \\p4-server\shared\budget Shared S: \\p4-server\shared\shared URAC T: \\p4-server\shared\urac State-Auditor U: \\p4-server\shared\state-auditor FTP Server - Morehead V: \\ \morehead FTP Server - Randolph W: \\ \rendolph ScanDocs (Reidsville) X: \\p4-server5\scandocs\username Check the box Reconnect at logon Click Finish If prompted for username/ password Username: P4HM\<Username> example- P4HM\AJoyner Password: Your password How Do I Create a Desktop Shortcut Important shortcuts are already there on your desktop in P4Care Shortcuts folder. If you want to create your own desktop shortcuts, follow this procedure: Program Shortcuts: For example you want to create a shortcut for Microsoft Word on your desktop: Click on Start All Programs Microsoft Office Right Click on Microsoft Word 2010 Click on Send to Desktop (Create Shortcut) Microsoft Word 2010 icon will appear on your desktop To rename, right click on it and select rename and give it a new name (for example: Word) USmibn Inc. Revision

17 Website Shortcuts: For example you want to create a shortcut for CMIS on your desktop: Right Click on a blank area on your desktop Select New Shortcut In Type the location for this item box, type Click Next In Type a name for this shortcut box, type CMIS (or any appropriate name) Click Finish (The shortcut will appear on your desktop.) Some Important Website Links Cone Health: CMIS: Flex Pay: Informatics: mibn Help: Pharmacy Home: P4 Website: Chart Maxx: How Do I Get Help or Open a Trouble Ticket? Open Online Ticket: Visit On top right click on Client Portal. Login with your Username and password that has been provided to you (Only Directors and Office Specialists have access to this portal at this time). Create the ticket. (Non-Urgent Service Issues): Send an to: noc@mibn.com. This is monitored by all our Team Members. We will resolve the as soon as possible. Help Desk - (Urgent Service Issues): / Option 1 Live Chat with Tech Support: Visit Click on Contact Us Live Chat. If Chat if OFFLINE, Click to send a message Please don t hesitate to call us if your service issue is urgent and needs immediate attention. If no one is available, leave a message (to include your name, brief description of your issue and best number for callback), and one of our support engineer will get back to you very quickly. As per new P4CC policy, all users must open a ticket with one of P4CC staff who have permission to create tickets. USmibn Inc. Revision

Logging into LTC Instant Access the First Time

Logging into LTC Instant Access the First Time Access the Instant Access website at: https://mycampus.gotoltc.edu a. from the LTC website Current Students>Technology & Logins>LTC Instant Access Enter your