Accessing Positive Networks on an ipad/iphone

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1 Accessing Positive Networks on an ipad/iphone 1. Open the Safari browser on your device and visit This link is casesensitive so make sure MDM is capitalized. 2. Type your Positive Networks ID and Password in the login screen and select the verify option. 3. Select the option to Download Certificate 4. The Install Profile window will appear. Select the Install option. Note: You may be prompted to enter your passcode if you have this security enabled on your device. Page 1

2 5. Select the Install option on the Warning Screen. Select the option to Install at the 2 nd prompt. 6. Select Done on the Profile Installed window. 7. You will return to the Mobile Device Management screen. Select the option to Enroll my device. 8. The Install Profile window will appear. Select the Install option. Note: You may be prompted to enter your passcode if you have this security enabled on your device. Select the option to Install. Page 2

3 9. Select the Install option on the Warning Screen. Select the option to Install at the next prompt. 10. At the Enter Password Prompt, leave the password field blank and select the Next option. 11. Select Done on the Profile Installed window. This will complete the installation and will return you to the Mobile Device Management page. 12. Once profile installation is complete, you may start using the ANX Positive Networks VPN service to access to the CSM Network. Go the Settings screen on your device and select the VPN switch to turn this On. Page 3

4 12. Enter your ANX Positive Networks Password and the press OK. It may take a few minutes to complete the authentication process. 13. The VPN switch will be in the ON position when you are connected to the CSM Network and you will see the VPN icon in the upper left corner of your status bar. 14. Go to the App Store and search for the Citrix Receiver. Application and choose the option to Install the app. You will be prompted to enter in your Apple Password. 15. Once the Citrix Receiver has been installed, click on the App to launch it. Open up the Citrix Receiver and select the Add Account button. Page 4

5 16. Retract the virtual keyboard so you can select Manual Setup from the Options menu. 17. In the Address bar type in the following url and type in EHR on the Description line. Make sure Web Interface has a check mark next to it. Click the Save button to continue. 18. Click on the + sign and then select EHR account. Page 5

6 19. This should bring up the applications page and where you can select the application you need to access. To logoff of the VPN you can go back through your Settings option and switch the VPN node to Off or your session will time out after 1 hour of inactivity. Note: The next time you want to logon to the EHR, you will need to turn the VPN on, following step 12 and then go to the Citrix Receiver App to select the EHR account outlined in Step 19. Contacting ANX Positive Networks Help Desk There are several ways that you can contact the ANX Support Center to assist with questions or any issues encountered during the set up. Support Channel Hours of Operation Point of Contact Phone 24/ Chat Monday Friday 7AM - 11PM EST Monday Friday 7AM - 11PM EST support@anx.com Page 6

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