Troubleshooting Desktop & All In One Computers, Monitors, TVs, Video Walls Last Updated

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1 TROUBLESHOOTING GUIDE Trubleshting Desktp & All In One Cmputers, Mnitrs, TVs, Vide Walls Last Updated Vide Picture is nt Centered n the Screen The vide settings n yur PC have changed. If yu made a change t the reslutin r if yu made a change t the screen size n yur PC, yu may need t adjust the tracking t re-center the vide n yur mnitr. Try This Press the Menu buttn and lk fr the tracking feature. Use the adjust buttns n the surce (<) and f-engine (>) keys. HORIZONTAL - T mve image left and right. VERTICAL - T mve image up and dwn.

2 Mnitrs - N Audi r Lw Vlume Trubleshting Desktp & All In One Cmputers, Mnitrs, TVs, Vide Walls Last Updated 11/10/2018 This article is regarding issues with sund in mnitrs. 1. Issue What issue are yu experiencing? N VlumeLw Vlume 2. Cmpatibility Ensure that yur device supprts speakers Nt all LG mnitrs cme with pre-installed speakers, and as such will nt play audi. Yu can find ut if yur device supprts speakers by checking ut the prduct specificatins. Still Experiencing Issues? 3. Adjust Vlume 1. Increase the vlume by mving the jystick buttn n yur mnitr left/right. Nte: This may be dne differently depending n the mdel f yur mnitr. 2. If yur mnitr supprts On Screen Cntrl, yu can increase vlume by ging t Menu > Quick Settings > Vlume.

3 Still Experiencing Issues? 4. Operating System What perating system are yu using? WindwsMac 5. Change Default Device Shw all steps at nce?

4 Mnitrs - N Audi r Lw Vlume Trubleshting Desktp & All In One Cmputers, Mnitrs, TVs, Vide Walls Last Updated 11/10/2018 Print

5 Share This article is regarding issues with sund in mnitrs. 1. Issue What issue are yu experiencing? N VlumeLw Vlume 2. Cmpatibility Ensure that yur device supprts speakers Nt all LG mnitrs cme with pre-installed speakers, and as such will nt play audi. Yu can find ut if yur device supprts speakers by checking ut the prduct specificatins. Still Experiencing Issues? 3. Adjust Vlume 1. Increase the vlume by mving the jystick buttn n yur mnitr left/right. Nte: This may be dne differently depending n the mdel f yur mnitr. 2. If yur mnitr supprts On Screen Cntrl, yu can increase vlume by ging t Menu > Quick Settings > Vlume.

6 Still Experiencing Issues? 4. Operating System What perating system are yu using? WindwsMac 5. Adjust Mac Settings Shw all steps at nce?

7

8 Mnitr - Hrizntal Lines r Partial Image Trubleshting Desktp & All In One Cmputers, Mnitrs, TVs, Vide Walls Last Updated 11/01/2018 Print Share 1. Check Cables The mst cmmn pint f failure fr mnitrs is the cable. Yu shuld use a different vide cable and try t view the image again. Still Experiencing Issues? 2. Check Output Device Settings There are a few settings we shuld check n yur utput device, t ensure that the mnitr is cnfigured prperly. Reslutin 1. G t Cntrl Panel > Adjust Screen Reslutin 2. Ensure that yur reslutin is set t the maximum amunt yur mnitr is capable f.

9 Refresh Rate 1. G t Cntrl Panel > Adjust Screen Reslutin > Advanced Settings 2. Select the Screen refresh rate drp dwn. 3. Ensure that is set t the maximum allwed refresh rate f yur mnitr. Graphics Drivers If yu are using Intel Graphics refer t the Intel website fr updated Graphics drivers. If yu are using Nvidia Graphics refer t the Nvidia website fr updated Graphics drivers. If yu are using AMD Graphics refer t the AMD website fr updated Graphics drivers. Still Experiencing Issues? 3. Check Mnitr Inputs Mst mnitrs ffer mre than ne input cnnectin n it. I.E. DisplayPrt, VGA, DVI 1. Unplug the vide cable yu are currently using. 2. Plug a cable int ne f the ther inputs n the mnitr. 3. Plug the new cnnectin int yur cmputer. Did that reslve yur issue? N Yes 4. Repair Needed Based ff f what we have seen, it lks like ne f the inputs n yur mnitr is nt wrking as intended. We recmmend yu request a repair fr yur device. Request Repair 5. Check Output Device Let's check and make sure that the utput device is nt the issue. Start by plugging in a different utput device t yur mnitr. If a different utput device is wrking then refer t the manufacturer f yur malfunctining device fr further trubleshting. The fllwing ptins are fr self-built Desktp PC's. If yu did nt build yur PC, please cntact yur PC manufacturer fr apprpriate trubleshting. If yu are using a Desktp PC with a dedicated graphics card, ensure that the graphics card is prperly seated in the PCI-E slt.

10 NOTE: Yu shuld hear a click when inserting the graphics card. Ensure that the PCI-E pwer cables are prperly seated in bth the pwer supply, and the graphics card. If yu're using a PCI-E riser, r pwer supply cable extensins, remve and try withut them.

11 Open the Start Menu then click Cntrl Panel Select Hardware and Sund frm the list. Select Sund frm the list. Select yur device frm the list and click Set Default 6. Enable Ludness Equalizatin

12

13 Open the Start Menu then click Cntrl Panel. Select Hardware and Sund frm the list. Select Sund frm the list. Select yur device frm the list and click Check Ludness Equalizatin.

14 Still Experiencing Issues? 7. Raise Vlume Shw all steps at nce?

15 Open the Start Menu then click Cntrl Panel. Select Hardware and Sund frm the list. Select Adjust System Vlume frm underneath the Sund menu item. Raise the Vlume Sliders t match the Vlume yu want.

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