HP StorageWorks Modular Smart Array FC VDS Hardware Provider for Windows 2003 administration guide

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1 HP StorageWorks Modular Smart Array FC VDS Hardware Provider for Windows 2003 administration guide Part number: T Third edition: February 2007

2 Legal and notice information Copyright 2005, 2007 Hewlett-Packard Development Company, L.P. Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR and , Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor s standard commercial license. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Intel, Itanium, Pentium, Intel Inside, and the Intel Inside logo are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft, Windows, Windows XP, and Windows NT are U.S. registered trademarks of Microsoft Corporation.

3 Contents Preface About this guide Intended audience Related documentation Document conventions and symbols HP technical support Subscription service HP websites Documentation feedback Quick start for the HP MSA VDS hardware provider Disk array and server preconfiguration summary HP MSA VDS hardware provider installation summary Important notes Overview of the HP MSA VDS hardware provider Microsoft Windows 2003 operating system Windows Disk Management Windows management applications Microsoft command line utilities Windows software providers Microsoft Virtual Disk Service (VDS) HP MSA VDS hardware provider HP disk array Preconfiguring for the HP MSA VDS hardware provider Supporting components for the HP MSA VDS hardware provider Hardware Software Important HP MSA VDS hardware provider preconfiguration notes Preconfiguring the array and server for the HP MSA VDS hardware provider Preconfigure the VDS server Preconfigure the disk array and optional host Installing the HP MSA VDS hardware provider Installing the HP MSA VDS hardware provider Removing the HP MSA VDS hardware provider Remove the hardware provider using the installer Remove the hardware provider using Windows Add or Remove Programs Troubleshooting the HP MSA VDS hardware provider Troubleshooting procedures VDS will not install Cannot manage the array using hardware provider Using the trace log for troubleshooting VDS error messages Event log messages HP StorageWorks Modular Smart Array FC VDS Hardware Provider for Windows 2003 administration guide 3

4 Glossary Index

5 Figures 1..HP MSA VDS hardware provider solution block diagram Hardware and software preconfiguration diagram HP StorageWorks Modular Smart Array FC VDS Hardware Provider for Windows 2003 administration guide 5

6 Tables 1..Document conventions VDS error messages Event log messages

7 Preface About this guide This guide provides information about: The HP Modular Smart Array FC VDS Hardware Provider for Windows 2003 Requirements and procedures for installing the hardware provider on a Windows host Configuring the HP StorageWorks Modular Smart Array (MSA) for use with the hardware provider For supported MSAs and Windows 2003 versions, see the HP Modular Smart Array FC VDS Hardware Provider for Windows 2003 release notes. Intended audience This guide is intended for system administrators with knowledge of: Windows server hardware Windows 2003 operating system HP Modular Smart Array Related documentation The following documents provide related information: HP StorageWorks Modular Smart Array 1000/1500 installation guide HP Array Configuration Utility user guide HP StorageWorks SAN Design reference guide You can access this guide directly by using the following URL: HP MPIO Full-Featured DSM for Windows for MSA Disk Arrays installation and reference guide You can access this guide directly by using the following URL: You can find these and other documents from the Manuals page of the HP Business Support Center website: In the Storage section, click Disk Storage Systems and then select your array product. HP StorageWorks Modular Smart Array FC VDS Hardware Provider for Windows 2003 administration guide 7

8 Document conventions and symbols Table 1 Document conventions Convention Blue text: Table 1 Element Cross-reference links and addresses Blue, underlined text: website addresses Bold text Keys that are pressed Text typed into a GUI element, such as a box GUI elements that are clicked or selected, such as menu and list items,buttons,tabs,andcheckboxes Italic text Text emphasis Monospace text File and directory names System output Code Commands, their arguments, and argument values Monospace, italic text Code variables Command variables Monospace, bold text Emphasized monospace text CAUTION: Indicates that failure to follow directions could result in damage to equipment or data. IMPORTANT: Provides clarifying information or specific instructions. NOTE: Provides additional information. TIP: Provides helpful hints and shortcuts. 8 Preface

9 HP technical support For worldwide technical support information, see the HP support website: Before contacting HP, collect the following information: Product model names and numbers Technical support registration number (if applicable) Product serial numbers Error messages Operating system type and revision level Detailed questions Subscription service HP recommends that you register your product at the Subscriber s Choice for Business website: After registering, you will receive notification of product enhancements, new driver versions, firmware updates, and other product resources. HP websites For additional information, see the following HP websites: Documentation feedback HP welcomes your feedback. To make comments and suggestions about product documentation, please send a message to storagedocs.feedback@hp.com. All submissions become the property of HP. HP StorageWorks Modular Smart Array FC VDS Hardware Provider for Windows 2003 administration guide 9

10 10 Preface

11 1QuickstartfortheHPMSAVDS hardware provider This chapter summarizes installation for those who want to get a quick start without reading the details contained in later chapters. If you need additional details, see "Preconfiguration" onpage17and "Installation" on page 21. IMPORTANT: A successful installation depends on using compatible versions of the OS and all installed software. See the hardware provider release notes for version requirements. Disk array and server preconfiguration summary To use the HP MSA VDS hardware provider, you must install and preconfigure the following hardware and software as explained in their documentation. Windows VDS server with Windows Server 2003 OS (including VDS) and HP-tested HBA and driver software Supported MSA disk array HP-tested Fibre Channel switch that connects the Windows VDS server to the disk array (Optional) HP MPIO Basic DSM for MSA Active-Passive, or HP MPIO Full-Featured DSM for MSA Active-Active (Optional) MSCS clustering software on the VDS server HP MSA VDS hardware provider installation summary Install the HP MSA VDS hardware provider software on the Windows VDS server by following the summary steps below. For additional details, see "Installation" on page Remove the previous version of the hardware provider using the Add or Remove Programs control panel, if necessary. 2. Download and extract the hardware provider software from the following URL: 3. Follow the InstallShield Wizard instructions to install the hardware provider software. 4. Verify the hardware provider was installed by checking Add or Remove Programs to see if the HP MSA VDS hardware provider is present in the list of programs. 5. Install Microsoft quick fixes (KBs), if any. See the hardware provider release notes for details. Important notes When logging into the server(s), disk array, and VDS-related software, you must log in using administrator privileges to ensure proper communication between all devices and processes. When using VDS to create and manage LUNs, make LUNs close to the same size as the physical disk size. HP StorageWorks Modular Smart Array FC VDS Hardware Provider for Windows 2003 administration guide 11

12 12 Quick start for the HP MSA VDS hardware provider

13 2OverviewoftheHPMSAVDS hardware provider The HP MSA VDS hardware provider is software that installs on a Windows 2003 server connected to an HP MSA disk array. The hardware provider works with the Microsoft Virtual Disk Service (VDS) to expand the capability of the Windows operating system and Windows applications to manage the HP disk array LUNs and ports. Figure 1 and the rest of this chapter explain how the hardware provider and other components interact to enable the Windows server to manage disk array functions. Figure 1 HP MSA VDS hardware provider solution block diagram Microsoft Windows 2003 operating system The HP hardware provider and Microsoft s VDS service work under the control of the Windows Server 2003 operating system. The Windows OS operates the servers to which the disk array is attached and supports the applications, services, and providers that store and retrieve data on the array and manage array disks and volumes. HP StorageWorks Modular Smart Array FC VDS Hardware Provider for Windows 2003 administration guide 13

14 Windows Disk Management Windows Disk Management consists of the Windows software and user interfaces that enable you to manage disks, volumes, and file systems. The user interface for disk management is included in the Computer Management application within the Administrative Tools Control Panel. Windows management applications Windows applications operate through the Microsoft VDS service and the HP hardware provider to use and manage array disks and volumes. Microsoft command line utilities Microsoft offers two command line utilities: DiskPart and DiskRaid. These interfaces enable you to script disk management tasks so you can automate configuration of multiple storage disks. The DiskPart utility, which comes standard with Windows XP and Windows Server 2003, can be used to manage disks, volumes, and partitions. The DiskRaid utility is used to configure hardware RAID storage systems. Both utilities work with any storage hardware that includes a VDS hardware provider. Windows software providers The Microsoft software providers (called Basic Disk Provider and Dynamic Disk Provider) interface between the Windows OS, Windows applications, and devices such as individual disks, tape or CD drives, disk arrays, and other hardware. Through the software providers and VDS, Windows performs actions such as partitioning, mounting, and managing file systems on these hardware devices. The HP MSA VDS hardware provider is not required for Microsoft or other software providers to perform tasks on HP disk arrays. The HP MSA VDS hardware provider extends the capabilities of various Windows providers and applications to do additional LUN and port management tasks that normally require proprietary HP array management software. Microsoft Virtual Disk Service (VDS) Microsoft VDS adds an interface for managing disk array volumes and logical units to the Windows operating system.administratorscanidentify,configure, and monitor supported HP disk array volumes from the Windows Server 2003 Microsoft Management Console (MMC). VDS works with Microsoft Management Console (MMC) Snap-in, Disk Manager, and the DiskPart command line interface. VDS manages the HP disk array to make it appear like a Windows disk for Windows applications. When you use Microsoft Management Console, Windows Disk Manager, and the Microsoft DiskPart or DiskRaid utility to control the array, your commands are sent to the array through VDS and the software or hardware providers. VDS performs these functions: Coordinates all providers and clients (local and remote) Performs binding Discloses hardware LUNs to software disks Performs common file system functions Monitors volume status For detailed information about the Microsoft VDS service, search the Microsoft website. 14 OverviewoftheHPMSAVDShardwareprovider

15 HP MSA VDS hardware provider The HP MSA VDS hardware provider consists of special HP DLLs and executables that install on the Windows server. These components extend the capability of Windows and Windows applications to communicate with and manage the disk array. The advantage of VDS and the HP MSA VDS hardware provider is that they enable you to manage multiple array models from a single interface. Using Windows applications you can manage array ports, discover and manage LUNs, format, partition, and mount volumes, and create and manage file systems and files. HP disk array Specific HP VDS hardware providers work with specific HP disk arrays. Different supporting technologies and features within the arrays cause some differences in their capabilities. The hardware provider for the MSA disk arrays has been designed specially for those arrays, including Active-Passive and Active-Active installations. HP StorageWorks Modular Smart Array FC VDS Hardware Provider for Windows 2003 administration guide 15

16 16 Overview of the HP MSA VDS hardware provider

17 3Preconfiguring for the HP MSA VDS hardware provider This chapter lists hardware and software components that support the HP MSA VDS hardware provider and explains how to preconfigure the disk array and Windows 2003 servers for use with the hardware provider. You must complete the procedures in this chapter before you install and configure the HP hardware provider. For HP MSA VDS hardware provider documentation and software downloads, see the following web location: Supporting components for the HP MSA VDS hardware provider Hardware The hardware and software components listed below and illustrated in Figure 2 are used with the HP MSA VDS hardware provider and the HP MSA disk array. See the release notes and contact HP Support for components tested and approved by HP. HP StorageWorks MSA disk array Windows 2003 VDS Server: Contains the Microsoft VDS Service and HP MSA VDS hardware provider. Fibre Channel Host bus adapter (HBA): Installs in the Windows 2003 VDS server to provide FC connections to the MSA array. The HP MSA VDS hardware provider supports only certain Emulex and Qlogic HBAs and the SCSI STOR miniport driver, not SCSI Miniport. Fibre Channel switch and cabling: Connects the HP MSA VDS hardware provider server to the array using a Fibre Channel SAN. Some arrays have a built-in switch. HP StorageWorks Modular Smart Array FC VDS Hardware Provider for Windows 2003 administration guide 17

18 Figure 2 Hardware and software preconfiguration diagram Software IMPORTANT: A successful installation depends on using compatible versions of the OS and software. See the hardware provider release notes for version requirements. You must install and/or configure the following software on the Windows VDS server to enable use of the HP MSA VDS hardware provider: Windows Server 2003 operating system HP-tested HBA driver software HP MSA VDS hardware provider Optional HP MPIO Basic or Full Featured DSM multipathing software Optional MSCS clustering software (clusters up to four nodes are supported) Microsoft Knowledge Base (KB) quick fixes listed in the HP MSA VDS hardware provider release notes on the host Important HP MSA VDS hardware provider preconfiguration notes When logging into the server(s), disk array, and VDS-related software, you must log in using administrator privileges to ensure proper communication between all devices and processes. If you do not use administrator privileges, the software and hardware will not communicate properly. 18 Preconfiguring for the HP MSA VDS hardware provider

19 When using the VDS framework to create and manage LUNs, make LUNs close to the same size as the physical disk size. You can make LUNs smaller than a physical disk (or disks, if spanning multiple disks), but any space left over on the physical disk(s) cannot be used. For example, if you have three 36 GB drives totalling 108 GB and you create a LUN of 20 GB spanning all three disks, the remaining 88 GB are unusable. MSA Active-Active configurations support HP MPIO Full-Featured DSM, and you can use VDS to manage the MPIO configuration. MSA Active-Passive configurations support only HP MPIO Basic DSM managed by the MPIO software. Preconfiguring the array and server for the HP MSA VDS hardware provider Physically install and prepare the disk array and the server to work with the HP MSA VDS hardware provider as described below and in the manuals for those products. You will perform the following tasks during preconfiguration: 1. InstallWindows2003ServerOSontheVDSserver. 2. Install the FC Host Bus Adapter and driver on the server. 3. Connect the server HBA to the array using a Fibre Channel switch and set up zoning (if required). 4. Install a NIC card in the server and connect to the Ethernet LAN (optional). 5. Install MPIO software if you plan to employ multipathing. 6. Connect the array to the VDS server through the FC switch. Preconfigure the VDS server Install and prepare the Windows 2003 server that will run the HP MSA VDS hardware provider software: 1. If it is not already present, install the Windows 2003 Server OS on the VDS server. 2. Install a Fibre Channel host bus adapter (HBA) card into the VDS server according to the HBA manufacturer s instructions. 3. Install the HBA driver and utility software onto the VDS server according to the HBA manufacturer s instructions. HP-tested drivers are available from HP Support. Follow the release notes that come with the driver for installation. 4. Connect the server to the disk array via the built-in Fibre Channel switch, if present, or an external switch. Configure the switch, including zoning if required, according to the manufacturer s instructions. For helpful information on SAN construction, see the HP StorageWorks SAN design reference guide. To locate this guide, see the HP Manuals website listed under the heading, "Related documentation" on page If desired, connect the server to the corporate Ethernet LAN (optional). A firewall is recommended but optional. Be sure the firewall is open between the MSA host and the hardware provider server to allow communication. 6. Install MPIO software on the hardware provider server. Use HP MPIO Basic DSM for MSA Active-Passive configurations. MSA Active-Active configurations support HP MPIO Full-Featured DSM. For instructions, see the documentation that accompanies the software or the HP MPIO Full-Featured DSM for Windows for MSA Disk Arrays installation and reference guide. (Tolocatethisguideonthe HP website, see "Related documentation" onpage7). 7. Complete the rest of the configuration in this chapter, and then install the required HP MSA VDS hardware provider software on the VDS server as explained in "Installation" on page 21. Preconfigure the disk array and optional host Ensure the disk array has been fully installed and preconfigured to work with the HP MSA VDS hardware provider. Install the Array Configuration Utility software on the optional host, if desired. For details, see HP StorageWorks Modular Smart Array FC VDS Hardware Provider for Windows 2003 administration guide 19

20 the HP Array Configuration Utility user guide. Install the MPIO software, if used. Ensure the array is connected through a Fibre Channel switch to the hardware provider server as explained previously. NOTE: When using the VDS framework to create and manage LUNs, make LUNs close to the same size as the physical disk size. You can make LUNs smaller than a physical disk (or disks, if spanning multiple disks), but any space left over on the physical disk(s) cannot be used. For example, if you have three 36 GB drives totalling 108 GB and you create a LUN of 20 GB spanning all three disks, the remaining 88 GB are unusable. 20 Preconfiguring for the HP MSA VDS hardware provider

21 4 Installing the HP MSA VDS hardware provider This chapter explains how to install the HP MSA VDS hardware provider. IMPORTANT: A successful installation depends on using compatible versions of the OS and software. See the hardware provider release notes for version requirements. For HP hardware providers documentation and software downloads, see the following web location: Installing the HP MSA VDS hardware provider Follow the steps below to install the HP MSA VDS hardware provider on a Windows 2003 server. To stop installation at any point during this procedure, click Cancel. IMPORTANT: If you have not already preconfigured the server and the array as instructed in "Preconfiguration" on page 17 do so now before you install the hardware provider software. The hardware provider will not work if the array and server have not been correctly preconfigured. 1. Download the HP MSA VDS hardware provider file from the HP VSS/VDS web page: 2. Extract and launch the following file from the downloaded file: hpmsavdsprv_xxx.exe. The xxx in the file name represents the Windows OS version. Be sure to extract and launch the file that matches your OS. 3. The InstallShield Wizard opens and displays the following Welcome window. HP StorageWorks Modular Smart Array FC VDS Hardware Provider for Windows 2003 administration guide 21

22 If hardware provider version or earlier is still installed, you will receive a warning message, and you must remove the old hardware provider manually. Click OK to exit the installation. Close all applications that use the MSA VDS hardware provider, and issue a net stop vds command at the command line. Remove the previous MSA VDS hardware provider version using the Windows Add or Remove Programs control panel. Then restart the installation. (Hardware provider versions and later can be updated or removed automatically using the InstallShield Wizard.) 4. Click Next, and follow the prompts to install the product. 5. When installation completes, click Finish to exit the InstallShield Wizard. 6. To verify installation, view the list of installed programs in the Windows Add or Remove Programs control panel. Check that the HP hardware provider is listed, but do not click Change/Remove. 7. If all other applications have been installed, install any required Microsoft quick fixes (KBs) from the Microsoft online Knowledge Base. The quick fixes may be required to fix problemsinthemicrosoft OS that have not yet been corrected in a service pack. For information about quick fixes currently needed for the hardware provider, see the hardware provider release notes. Removing the HP MSA VDS hardware provider IMPORTANT: Before removing the HP MSA VDS hardware provider, close all applications that use the provider, and issue a net stop vds command from the Windows > Start > Run command line window. (At the Run prompt, type command to open a command window, and type net stop vds.) Remove the hardware provider using the installer You can remove the HP hardware provider by running the hardware provider InstallShield Wizard again. Click the Remove button (which appears in place of the Install button) to start the removal process, and then click Finish when removal is complete. Remove the hardware provider using Windows Add or Remove Programs You can also remove the HP MSA VDS hardware provider by using Add or Remove Programs: 22 Installing the HP MSA VDS hardware provider

23 1. In Windows, click Start, clickcontrol Panel, and double-click Add or Remove Programs. 2. Select the HP MSA VDS hardware provider program for removal. 3. Click Change/Remove. Windows removes the program. HP StorageWorks Modular Smart Array FC VDS Hardware Provider for Windows 2003 administration guide 23

24 24 Installing the HP MSA VDS hardware provider

25 5 Troubleshooting the HP MSA VDS hardware provider This chapter explains how to troubleshoot the HP MSA VDS hardware provider and includes lists of error messages and explanations. Troubleshooting procedures The following instructions present typical problems and solutions. VDS will not install The HP MSA VDS hardware provider installation works only on the Windows versions listed in the HP MSA VDS hardware provider release notes. The installer will not install the software on other versions of Windows. Cannot manage the array using hardware provider Use a process of elimination to determine whether the problem is with one of the following components: Application you are using to manage the array Windows Disk Management configuration VDS HP MSA VDS hardware provider Perform these tests: 1. Do the array volumes appear in the Disk Management tool? To check, in the Windows menu bar select Start > Control Panel. ClickAdministrative Tools and click Computer Management. Double-click Storage, anddouble-clickdisk Management. If LUNs are visible, Disk Management, VDS, and the array are communicating successfully. Any problems may be caused by a configuration problem with the management application or hardware provider. If array LUNs are not visible, click Action > Refresh and Action > Rescan Disks. If LUNs are not visible, the problem could be connectivity or configuration of any or all of the components listed above. 2. Use the DiskPart utility to check for the presence of array volumes. At the Run command line, enter diskpart.exe. Thenenterlist volume to see a list of volumes. (Enter help to see a list of commands.) If array volumes are listed, DiskPart, the array and VDS are communicating successfully. Any problem with operation could be caused by configuration of Windows Disk Management, the management application, or the hardware provider. If LUNs are not visible, there may be a problem with connectivity or with configuration of the array or with the HP MSA VDS hardware provider. If you receive this error message: The disk management services could not complete the operation, VDS is not enabled at startup. Click Start > Control Panel. Click Administrative Tools and click Services. Right-clickVirtual Disk Service and select Properties. Click Manual under Startup type, and click OK. 3. Check the release notes that came with your HP MSA VDS hardware provider installation files to verify you are using compatible versions of software. 4. Check the configuration as explained in "Preconfiguration" on page Check connectivity between the array and the server. HP StorageWorks Modular Smart Array FC VDS Hardware Provider for Windows 2003 administration guide 25

26 6. Make sure you logged into all devices and software using administrator privileges. 7. Check the Windows application event log. 8. VisittheMicrosoftwebsitesupportknowledgebaseandsearchfor VDSlogging. Turnon logging as instructed by Microsoft. Use the Microsoft procedure for testing VDS and checking the log. Using the trace log for troubleshooting The current version of the HP MSA VDS hardware provider includes a trace logging feature that may be useful when you call HP technical support for help. Before you call support to solve a problem with the hardware provider, set trace logging to the highest logging level as instructed below: 1. Locate the following Windows registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Hewlett- Packard\HardwareProviders\MSA\VDS\Parameters To do so, click Start, clickrun, typeregedit in the run window, and click OK. Expand HKEY_LOCAL_MACHINE to find the desired registry key. If you are not familiar with editing the Windows registry, you may want to search the Microsoft website (microsoft.com) for detailed instructions. To protect your system against editing errors, be sure to make a backup copy of the registry key before editing. 2. Edit the logging level value in the registry key to change it from the default level of 3 to the highest logging level of 5. With the logging level set to 5 the log file will include more detailed information that will help HP to troubleshoot the problem. 3. Locate and delete or rename the existing trace log file, named hpmsafcvds.log. Thefile is located where the hardware provider files were installed. The hardware provider will create a new trace log file and will begin logging the highest level of trace information. 4. Reboot the server. 5. Repeat the tasks that caused the problems you observed previously so the trace log records the hardware provider activities when the problems occur. 6. Call HP technical support for help and additional instructions. HP technical support contact information is included in the Preface near the front of this guide. See HP technical support. 7. When you finish using the trace log for troubleshooting, edit the registry key again to set the logging level back to 3. This helps ensure that you don t create a large log file unnecessarily. Log file levels include 0 5, with 1 providing the least logging and 5 the most. Level 0 turns logging off. The level definitions are as follows: Level 0 OFF Level 1 ERROR Level 2 WARNING Level 3 INFORMATION Level 4 DEBUG Level 5 TRACE 26 Troubleshooting the HP MSA VDS hardware provider

27 VDS error messages The following table lists HP MSA VDS hardware provider error messages and their meanings. Table 2 VDS error messages Message Id MessageID Value (hex) Message Text VDS_E_NOT_SUPPORTED 0x L The operation is not supported by the object, or there is inadequate disk space. VDS_E_INITIALIZED_FAILED 0x L The service failed to initialize. VDS_E_INITIALIZE_NOT_CALLED 0x L The initialization method is not called. VDS_E_ALREADY_REGISTERED 0x L The provider is already registered. VDS_E_ANOTHER_CALL_IN_PROGRESS 0x L A concurrent second call is made on an object before the first is completed. VDS_E_OBJECT_NOT_FOUND 0x L The object is not found. VDS_E_INVALID_SPACE 0x L The specified space is not free or not valid. VDS_E_PARTITION_LIMIT_REACHED 0x L Number of partitions has reached the limit on a disk. VDS_E_PARTITION_NOT_EMPTY 0x L The extended partition is not empty. VDS_E_OPERATION_PENDING 0x L The operation has not been completed yet. VDS_E_OPERATION_DENIED 0x AL This operation is not allowed on the current boot, system or page file volume. VDS_E_OBJECT_DELETED 0x BL The object has been deleted. VDS_E_CANCEL_TOO_LATE 0x CL Theoperationcannotbecancelled because it is too late. VDS_E_OPERATION_CANCELED 0x DL The operation has been cancelled. VDS_E_CANNOT_EXTEND 0x EL The volume cannot be extended because the file systemdoesnotsupportit. VDS_E_NOT_ENOUGH_SPACE 0x FL There is not enough usable space for this operation. VDS_E_NOT_ENOUGH_DRIVE 0x L Not enough drives are specified to complete this operation. VDS_E_BAD_COOKIE 0x L The cookie is not found. VDS_E_NO_MEDIA 0x L There is no media in the device. VDS_E_DEVICE_IN_USE 0x L Thedeviceisinuse. VDS_E_DISK_NOT_EMPTY 0x L The disk is not empty. VDS_E_INVALID_OPERATION 0x L Invalid operation. VDS_E_PATH_NOT_FOUND 0x L The path is not found. VDS_E_DISK_NOT_INITIALIZED 0x L The disk is not initialized. VDS_E_NOT_AN_UNALLOCATED_DISK 0x L The disk is not unallocated. VDS_E_UNRECOVERABLE_ERROR 0x L Unrecoverable error happened. The servicemustshutdown. HP StorageWorks Modular Smart Array FC VDS Hardware Provider for Windows 2003 administration guide 27

28 VDS_S_DISK_PARTIALLY_CLEANED 0x AL The disk is not fully cleaned due to I/O error. VDS_E_DMADMIN_SERVICE_ CONNECTION_FAILED VDS_E_PROVIDER_INITIALIZATION_ FAILED 0x BL 0x CL The provider failed to connect to the Logical Disk Management Administrative service. The provider failed to initialize. VDS_E_OBJECT_EXISTS 0x DL The object already exists. VDS_E_NO_DISKS_FOUND 0x EL No disks were found on the target machine. VDS_E_PROVIDER_CACHE_CORRUPT 0x FL The provider s cache has become corrupt. VDS_E_DMAD- MIN_METHOD_CALL_FAILED VDS_S_PROVIDER_ERROR_LOAD- ING_CACHE VDS_E_PROVIDER_VOL_DE- VICE_NAME_NOT_FOUND 0x L 0x L 0x L A method call to the Logical Disk Management Administrative service failed. The provider encountered errors while loading the cache.seethenteventlog for more information. Thedeviceformofthevolumepathname could not be retrieved. VDS_E_PROVIDER_VOL_OPEN 0x L Failed to open the volume device. VDS_E_DMADMIN_CORRUPT_NOTIFI- CATION 0x L Acorruptnotificationwassentfromthe Logical Disk Manager Administrative service. VDS_E_INCOMPATIBLE_FILE_SYSTEM 0x L The file system is incompatible. VDS_E_INCOMPATIBLE_MEDIA 0x L The media is incompatible. VDS_E_ACCESS_DENIED 0x L Access is denied. VDS_E_MEDIA_WRITE_PROTECTED 0x L The media is write protected. HRESULT VDS_E_BAD_LABEL 0x L The label is illegal. VDS_E_CANT_QUICK_FORMAT 0x AL Can not quick format the volume. VDS_E_IO_ERROR 0x BL IO error occurred during format. VDS_E_VOLUME_TOO_SMALL 0x CL Thevolumesizeistoosmall. VDS_E_VOLUME_TOO_BIG 0x DL The volume size is too big. VDS_E_CLUSTER_SIZE_TOO_SMALL 0x EL The cluster size is too small. VDS_E_CLUSTER_SIZE_TOO_BIG 0x FL The cluster size is too big. VDS_E_CLUSTER_COUNT_BE- YOND_32BITS 0x L The number of clusters is too big for 32 bit integer. VDS_E_OBJECT_STATUS_ 0x L The object is in failed status. VDS_E_VOLUME_INCOMPLETE 0x L All extents for the volume could not be found. VDS_E_EXTENT_SIZE_LESS_THAN_MIN 0x L The size of the extent is less than the minimum. VDS_S_UPDATE_BOOTFILE_FAILED 0x L Failed to update the boot.ini file or NVRAM. VDS_S_BOOT_PARTITION_NUM- BER_CHANGE 0x L The boot partition s partition number will change as a result of the migration operation. 28 Troubleshooting the HP MSA VDS hardware provider

29 VDS_E_BOOT_PARTITION_NUM- BER_CHANGE 0x L The migration operation failed. The boot partition s partition number will change as a result of the migration operation. VDS_E_NO_FREE_SPACE 0x L The migration operation failed. The selected disk does not have enough free space to complete the operation. VDS_E_ACTIVE_PARTITION 0x L The migration operation failed. An active partition was detected on the selected disk, and it is not the active partition used to boot the currently running OS. VDS_E_PARTITION_OF_UN- KNOWN_TYPE 0x L The migration operation failed. Cannot read partition information. VDS_E_LEGACY_VOLUME_FORMAT 0x AL The migrationoperationfailed. A partition with an unknown type was detected on the selected disk. VDS_E_NON_CONTIGUOUS_DATA_ PARTITIONS 0x BL The migration operation failed. The selected GPT formatted disk contains a non-basic-data partition, which is both preceded, and followed, by a basic data partition(s). VDS_E_MIGRATE_OPEN_VOLUME 0x CL The migration operation failed. A volume on the selected disk could not be opened. VDS_E_VOLUME_NOT_ONLINE 0x DL Operation failed. The volume is not online VDS_E_VOLUME_NOT_HEALTHY 0x EL Operationfailed. Thevolumeisnot healthy. VDS_E_VOLUME_SPANS_DISKS 0x FL Operation failed. The volume spans multiple disks. VDS_E_REQUIRES_CONTIGU- OUS_DISK_SPACE 0x L Operation failed. The volume consists of multiple extents. VDS_E_BAD_PROVIDER_DATA 0x L A provider returned bad data. VDS_E_PROVIDER_FAILURE 0x L A provider failed to complete an operation. VDS_S_VOLUME_COMPRESS_FAILED 0x L Failed to compress the volume. VDS_E_PACK_OFFLINE 0x L The operation failed. The pack is not online. VDS_E_VOLUME_NOT_A_MIRROR 0x L Break or remove plex operation failed. Thevolumeisnotamirror. VDS_E_NO_EXTENTS_FOR_VOLUME 0x L No extents were found for the volume. VDS_E_DISK_NOT_LOADED_TO_CACHE 0x L Themigrateddiskfailedtoloadtothe cache. VDS_E_INTERNAL_ERROR 0x L Check the event log for errors. VDS_S_ACCESS_PATH_NOT_DELETED 0x L The access paths on the volume may not be deleted. VDS_E_PROVIDER_TYPE_NOT_SUP- PORTED 0x AL The method call is not supported for the specified provider type. VDS_E_DISK_NOT_ONLINE 0x BL The repair operation failed. The disk is already in use by the volume. VDS_S_IN_PROGRESS 0x DL The asynchronous operation is in progress. HP StorageWorks Modular Smart Array FC VDS Hardware Provider for Windows 2003 administration guide 29

30 VDS_E_ASYNC_OBJECT_FAILURE 0x EL Failure initializing the asynchronous object. VDS_E_VOLUME_NOT_MOUNTED 0x FL The volume is not mounted. VDS_E_PACK_NOT_FOUND 0x L The pack was not found. VDS_E_IMPORT_SET_INCOMPLETE 0x L Import failed. Attempt to import a subset of the disks in the foreign pack. VDS_E_DISK_NOT_IMPORTED 0x L Adiskintheimport s source pack was not imported. VDS_E_OBJECT_OUT_OF_SYNC 0x L The system s information about the object may not be up to date. VDS_E_MISSING_ 0x L Operation failed. The disk is missing. VDS_E_DISK_PNP_REG_CORRUPT 0x L The provider slistofpnpregistereddisks has become corrupt. VDS_E_LBN_REMAP_ENABLED_FLAG 0x L The provider does not support the LBN REMAP ENABLED volume flag. VDS_E_NO_DRIVELETTER_FLAG 0x L The provider does not support the NO DRIVELETTER volume flag. VDS_E_REVERT_ON_CLOSE 0x L REVERT ON CLOSE should only be set if the HIDDEN or READ ONLY volume flag is set. VDS_E_REVERT_ON_CLOSE_SET 0x L AREVERTONCLOSEvolumeflag is already set for this volume. VDS_E_REVERT_ON_CLOSE_MISMATCH 0x L When clearing volume flags that have been set using revert on close, the same combination of HIDDEN and/or READ ONLY flags must be passed to both the SetFlags and ClearFlags calls. VDS_E_IA64_BOOT_MIR- RORED_TO_MBR VDS_S_IA64_BOOT_MIR- RORED_TO_MBR VDS_S_UNABLE_TO_GET_GPT_AT- TRIBUTES VDS_E_VOLUME_TEMPORARILY_ DISMOUNTED VDS_E_VOLUME_PERMANENTLY_ DISMOUNTED 0x AL 0x AL 0x BL 0x CL 0x DL Not Used! You have mirrored your boot volume on a GPT disk, to an MBR disk. You will not be able to boot your machine from the secondary plex. You have mirrored your boot volume on a GPT disk, to an MBR disk. You will not be able to boot your machine from the secondary plex. Unable to retrieve the GPT attributes for this volume, (hidden, read only and no drive letter). Thevolumeistemporarilydismounted. The volume is permanently dismounted. VDS_E_VOLUME_HAS_PATH 0x EL Thevolumestillhasaccesspathtoit. VDS_E_TIMEOUT 0x FL The operation timed out. VDS_E_REPAIR_VOLUMESTATE 0x L The operation could not be completed. To repair a volume, both the volume and plex must be online, and must not be healthy or rebuilding. 30 Troubleshooting the HP MSA VDS hardware provider

31 VDS_E_LDM_TIMEOUT 0x L The operation timed out in the Logical Disk Manager Administrative service. Retry the operation. VDS_E_PLEX_NOT_REGENERATED 0x L The operation failed. Cannot retain plex that has not regenerated. VDS_E_RETRY 0x L The operation failed. Retry the operation. VDS_E_ONLINE_PACK_EXISTS 0x L Create pack operation failed. An online pack already exists. Event log messages The following table lists hardware provider event log messages. Table 3 Event log messages Message Id Severity Module Description 1550 Error hpmsafcvds Failed to create a volume of the requested size AAA and type BBB in disk array CCC (status: DDD). For additional details, please see log file: hpmsafcvds.log Error hpmsafcvds Failed to create a volume of the requested size AAA and type BBB in disk array CCC, sincenosuitableunassigned volumes could be found. For additional details, please see log file: hpmsafcvds.log 1552 Error hpmsafcvds Failed to create a volume of the requested size AAA and type BBB in disk array CCC, due to insufficient free space. For additional details, please see log file: hpmsafcvds.log Error hpmsafcvds Failed to delete volume AAA of size BBB and type CCC in disk array DDD (status: EEE). For additional details, please see log file: hpmsafcvds.log Error hpmsafcvds Failed to mask (un-present) volume AAA in disk array BBB from all the hosts (status: DDD). For additional details, please see log file: hpmsafcvds.log Error hpmsafcvds Failed to unmask (present) thevolumeaaaindiskarray BBB to the WWN CCC (status: DDD). For additional details please see log file: hpmsafcvds.log Error hpmsafcvds Failed to unmask (present) thevolumeaaaindisk array BBB to all the WWNs (status: DDD). For additional details please see log file: hpmsafcvds.log. HP StorageWorks Modular Smart Array FC VDS Hardware Provider for Windows 2003 administration guide 31

32 1558 Error hpmsafcvds Failed to extend volume AAA of size BBB and type CCC in disk array DDD (status: EEE). For additional details please see log file: hpmsafcvds.log Informational hpmsafcvds Successfully createdanew volume AAA of size BBB and type CCC in disk array DDD (requested size: EEE) Informational hpmsafcvds Successfully deleted the volume AAA of size BBB and type CCC in disk array DDD Informational hpmsafcvds Successfully masked (unpresented) the volume AAA in disk array BBB from all the hosts Informational hpmsafcvds Successfully unmasked (presented)thevolumeaaain disk array BBB to the WWN CCC Informational hpmsafcvds Successfully unmasked (presented) the volume AAA in disk array BBB to all the WWNs Informational hpmsafcvds Successfully extended volume AAA of type BBB and from size CCC to DDD in disk array EEE Error hpmsafcvds The registration of the HP MSA VDS hardware provider failed (status: AAA) Error hpmsafcvds Failed to load the hardware provider since the populate operation failed (status: AAA). For additional details, please see log file: hpmsafcvds.log Error hpmsafcvds Failed to reenumerate the hardware provider since the populate operation failed (status: AAA). For additional details, please see log file: hpmsafcvds.log Error hpmsafcvds Failed to refresh the hardware provider since the populate operation failed (status: AAA). For additional details, please see log file: hpmsafcvds.log Error hpmsafcvds Failed to reenumerate the subsystem AAA since the populate operation failed (status: BBB). For additional details, please see log file: hpmsafcvds.log Warning hpmsafcvds The controller AAA in the disk array BBB is in a failed state Warning hpmsafcvds ThevolumeAAAinthedisk array BBB is in a failed state. 32 Troubleshooting the HP MSA VDS hardware provider

33 3002 Informational hpmsafcvds The HP MSA VDS hardware provider has registered successfully Informational hpmsafcvds The HP MSA VDS hardware provider has unregistered successfully Informational hpmsafcvds The HP MSA VDS hardware provider has loaded successfully Informational hpmsafcvds The HP MSA VDS hardware provider has unloaded successfully. HP StorageWorks Modular Smart Array FC VDS Hardware Provider for Windows 2003 administration guide 33

34 34 Troubleshooting the HP MSA VDS hardware provider

35 Glossary This glossary defines acronyms and terms used in this guide or related to this product and is not a comprehensive glossary of computer terms. disk array FC HBA hardware provider LAN LUN MSA RAID SAN fabric SNMP subsystem volume VDS A RAID. A collection of disk drives within a cabinet or multiple cabinets and including a controller and software allowing drives to be combined in various configurations to create virtual drives (LUNs). Fibre Channel, a fiber optic interconnection standard commonly used for storage area networks. Host bus adapter. The FC interface card that installs in a host to connect the host to a fabric SAN. Software that executes on the host, a bus adapter, and the disk array to enable managing of array LUNs and ports through the Windows OS and applications. Local Area Network. Logical Unit Number. A physically addressable storage unit as presented by a hardware RAID subsystem. A virtual disk, consisting of multiple portions of physical disks addressed as a single unit. HP StorageWorks Modular Smart Array. Redundant array of independent disks. The Fibre Channel hardware and cabling that connects servers to storage devices in a Storage Area Network (SAN) is referred to as a fabric. A fabric switch provides automatically-switched connectivity between servers and storage in the fabric. Simple Network Management Protocol. Synonym fordisk array or RAID. Generic term for a number of physical disks or portions of disks logically bound together as a virtual disk containing contiguous logical blocks. Volume can also be software shorthand for a mapped volume (Windows drive letter or mount point). Microsoft Virtual Disk Service, the Windows service that manages storage through hardware providers. HP StorageWorks Modular Smart Array FC VDS Hardware Provider for Windows 2003 administration guide 35

36 36 Glossary

37 Index A applications, 14 array configuration, 19 audience, 7 C command line utilities, 14 components required, 17 software, 18 configuration, 17 array and server, 19 diagram, 17 summary, 19 conventions document, 8 D description provider, 13 disk array overview, 15 disk management, 14 DiskPart, 14 DiskRaid, 14 document conventions, 8 documentation providing feedback, 9 related, 7 documentation, HP website, 7 E error messages, 25,27 event log messages, 31 examples provider applications, 15 G glossary, 35 H help obtaining, 9 HP technical support, 9 I installation provider, 21 M management applications, 14 O overview, 13 disk array, 15 hardware provider, 13 provider, 15 VDS, 14 Windows, 13 P preconfiguration, 17 provider examples, 15 installing, 21 overview, 15 removing, 23 uninstalling, 22 provider description, 13 R related documentation, 7 removing the provider, 23 S server configuration, 19 software components, 18 software providers, 14 Subscriber s Choice, HP, 9 T technical support HP, 9 service locator website, 9 troubleshooting, 25,25 U uninstalling provider, 22,23 HP StorageWorks Modular Smart Array FC VDS Hardware Provider for Windows 2003 administration guide 37

38 V VDS overview, 14 W web sites, 7 websites HP,9 HP Subscriber s Choice for Business, 9 Windows overview, 13 38

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