EPSON PRODUCT SUPPORT BULLETIN

Transcription

1 EPSON PRODUCT SUPPORT BULLETIN Date: 12/16/2003 PSB No.: PSB Reference: N/A Originator: JA Authorization: Affected Product(s): EPSON Gemini Professional Portrait Printing System Subject: Netpassport Login Issue When Browsing Images in EPPLayout This bulletin provides instructions on how to resolve Netpassport login issue encountered when browsing images in EPPLayout. Specific Windows settings on the client PC will be modified to correct this issue. Problem Description: The error is usually displayed as a login window for Netpassport. It will ask you to login every time this window is displayed. You may cancel out of the window but it will return after an undetermined time period. The extreme case occurs when you cannot send a print to the Gemini because the login window keeps reappearing immediately after canceling. The following procedures will help to resolve this issue: Disable Windows Messenger (Windows XP only) 1. Click on Start, Run and type "gpedit.msc". This will open the Group Policy Window. 2. Navigate to the following folder: Local Computer Policy/ Computer Configuration/ Administrative Templates/ Windows Components/ Windows Messenger. 3. Double Click Windows Messenger. 4. Double Click on Do not allow Windows Messenger to be run 5. Click on Enable 6. Close the window and restart the computer. Note: This will disable the chat feature of Windows. This is similar to AOL Instant Messenger. Map the network drive The Netpassport issue is also encountered when using EPPLayout to browse a shared folder directly on the network. To minimize this issue, perform the following steps to map the selected network drive: 1. Right mouse click the Start button and select Explore. 2. Select the Tools menu and click on Map Network Drive. 3. Map a selected drive for the shared folder you want to use. If required use the Browse button to locate the shared folder.

2 EPSON PRODUCT SUPPORT BULLETIN Date: 3/31/2003 PSB No.: PSB Reference: EPSON Gemini User s Guide Originator: SA/JA Authorization: Affected Product(s): EPSON Gemini Professional Portrait Printing System Subject: OS X Client Configuration and Installation Instructions This bulletin provides information on the availability of the OS X Client version of the EPSON Gemini Professional Portrait Printing System as of April of It contains important information about Client Module settings, hardware compatibility, configuration and installation. This bulletin needs to be used in addition to the EPSON Gemini User s Guide when configuring an OS X Client Workstation. About OS X Client Software The following modules are included with the Mac OS X Client version of the EPSON Gemini Professional Portrait Printing System. EPPLayout lets you place your photos in a variety of different layout templates and print them on Gemini. EPPStatus displays alerts and error messages on your workstation to keep you informed of the current printer, paper, and ink status. EPPWorks lets you retouch and size your photos, and save them in the JPEG or TIFF digital image file format on your workstation. EPPMonitor lets you check on the progress of your print jobs and change print priorities and other settings, right from your workstation. Template Editor software for creating custom templates. When your Gemini is set up, the technician will install all the necessary software on the Gemini and on ONE client workstation. If you need to set up additional OS X Client workstations for use with Gemini, follow the instructions in this s in this document. Installing and Configuring the OS X Client Workstation This section covers the workstation network configuration and installing the workstation software for your Gemini OS X Client. The workstation must meet these requirements: Macintosh G4 or imac 500 Mhz or faster CPU speed OS X 10.2 ( or later recommended) 512MB or more of RAM 40GB or larger hard drive 1024 x 768 or higher screen resolution While not required, we recommend using a CD-RW (read/write) drive for archiving your photos on CD-ROM. Monitor calibration software (refer to your User s Guide for additional details) 1

3 Hardware Setup The studio must supply the hub/router, if needed, and any cables. The cables should include A phone cord For a single-workstation setup: a crossover network cable For a multi-workstation setup: at least two standard network cables (one to reach from Gemini to the hub/router; the other to reach from the hub/router to the workstation you re setting up) The Client Mac must attach to the Gemini server via a network TCP/IP connection. Follow the instructions below for your appropriate configuration settings. If you want to set up an additional OS X workstation to print with the Gemini, you need to connect it to the appropriate network configuration, install the workstation software, and calibrate its monitor. EPSON recommends that your studio s system administrator install the Gemini workstation software. Before you install the workstation software, make sure your network and workstation are connected to the network router or hub with the appropriate cables. Note: For details on how to configure a Single Workstation or a Multi-Workstation setup please refer to the EPSON Gemini Pre-Installation Planner provided to you before your Gemini system was set up. OS X Client Configuration If you are configuring an OS X Gemini Client follow the instructions below. 1. From the tool bar click on the System Preference icon. Double-click on the Network icon to get to the network setting window. 2. Select the TCP/IP tab and set it to Manually or Using DHCP with Manual IP address appropriately. If the studio s router assigns IP addresses automatically using DHCP, choose Using DHCP with Manual IP address. If Gemini is being set up on a very large network, you may also need to specify DNS server address. 2

4 If the studio s network uses static IP addresses, or if you ve set up Gemini to connect to the Internet using a dial-up account, choose Manually, then type in the IP address you have selected. If Gemini is being set up on a very large network, you may also need to specify DNS server address manually. Check with your System Administrator if you have any questions. For dial-up connection the recommended values for the IP address and Subnet mask are listed below. o IP address: o Subnet mask: NOTE: If this IP address is already being used by another system on the network, select an unused address (e.g., or ). Whatever address you choose, ensure that its first three octets (xxx.xxx.xxx) match those used by Gemini. 3. Click on the Apply Now button to apply and save the changes. 3

5 Installing the Workstation Software Follow these steps to install the Gemini software on your workstation: 1. Insert the Workstation Software CD-ROM in your CD-ROM or DVD drive. 2. From the Desktop click on the EPSON CD-ROM icon, then click on the Gemini Installer to start the installation process. At the first screen, click Continue to continue with the installation. 3. On the next screen accept the License agreement, and then click Continue on the Read Me screen. 4

6 4. From the Gemini Installer screen select Install to continue with the installation. You can also select a specific folder location by clicking on the Select Folder button. 5. For default installation select the Desktop. 6. The installer copies the software files in the Gemini Clients folder which will be placed on the Desktop. After completing the installation process the following screen will be displayed. Click on the Quit button to finish the installation process. 5

7 7. Launch each program to verify that the installation was successful. Start with EPPLayout. 8. Double-click the EPPLayout icon. This will launch the Preferences window displayed below. Enter the correct Server IP Address information for your Gemini Server and do not change any of the default settings on the other options. For additional information on these settings refer to your Gemini Professional Portrait Printing User s Guide. 6

8 9. If your workstation is configured with the appropriate Server ID the next screen you will see will be the Logon screen. 10. Login as Studiomaster or as a user to get to the Gemini Portrait Layout screen. 11. Double-click the EPPStatus and EPPTemplate icons. When the status window is displayed enter the correct Server IP Address information. For EPPStatus you may also select Same as EPPLayout to continue. 12. Double-click the EPPWorks. This application should launch automatically since it does not require a connection to the server. 7

9 13. To accurately match your monitor colors to the colors of your printed photos, you should calibrate your workstation monitor. See the guidelines provided in your Gemini User s Guide on page With the exception of the OS X Client installation and configuration, your Gemini User s Guide should be your main reference document when operating your Gemini System. For additional information on how use your Gemini System please refer to your User s Guide. 8

10 EPSON PRODUCT SUPPORT BULLETIN Date: 9/18/2002 PSB No.: PSB Reference: EPSON Gemini User s Guide Originator: SA Authorization: Affected Product(s): EPSON Gemini Professional Portrait Printing System Subject: PC Client Configuration and Installation Instructions This bulletin provides information on the availability of the PC Client version of the EPSON Gemini Professional Portrait Printing System as of September of It contains important information about Client Module settings, hardware compatibility, configuration and installation. This bulletin needs to be used in addition to the EPSON Gemini User s when configuring a PC Client Workstation. About PC Client Software The following modules are included with the PC Client version of the EPSON Gemini Professional Portrait Printing System. EPPLayout lets you place your photos in a variety of different layout templates and print them on Gemini. EPPStatus displays alerts and error messages on your workstation to keep you informed of the current printer, paper, and ink status. EPPMonitor lets you check on the progress of your print jobs and change print priorities and other settings, right from your workstation. To access EPPMonitor click on the Launch button from EPPLayout screen. Note: Currently the following modules are not available for the PC Client version of the EPSON Gemini Professional Portrait Printing System. EPPWorks lets you retouch and size your photos, and save them in the JPEG or TIFF digital image file format on your workstation. Template Editor software for creating custom templates. The EPPLayout already comes with verity of pre made templates, but if you do require a custom one that is not listed please contact Technical Support toll-free (866) between 6 AM and 6 PM, Pacific Time, Monday through Friday. When your Gemini is set up, the technician will install all the necessary software on the Gemini and on ONE client workstation. If you need to set up an additional workstation for use with Gemini, see the instructions in this document under Adding Another PC Client Workstation. Installing and Configuring the PC Client Workstation This section covers the workstation network configuration and installing the workstation software for you Gemini PC Client. The workstation must meet these requirements: Pentium III 800MHz or faster CPU speed Windows XP Home Edition, Windows XP Professional or Windows 2000 Professional 512MB or more of RAM 40GB or larger hard drive 1024 x 768 or higher screen resolution While not required, we recommend using a CD-RW (read/write) drive for archiving your photos on CD-ROM. Monitor calibration software (refer to your User s Guide for additional details) 1

11 Hardware Setup The studio must supply the hub, if needed, and any cables. The cables should include: A phone code For a single-workstation setup: a crossover network cable For a multi-workstation setup: at least two standard network cables (one to reach from Gemini to the hub; the other to reach from the hub to the workstation you re setting up) The Client PC must attach to the Gemini server via a network TCP/IP connection. Follow the instruction below for your appropriate configuration settings. If you want to set up an additional PC workstation to print with the Gemini, you need to connect it to the appropriate network configuration, install the workstation software, and calibrate its monitor. EPSON recommends that your studio s system administrator install the Gemini workstation software. Before you install the workstation software, make sure your network and workstation are connected to the network router or hub with the appropriate cables. Note: For details on how to configure a Single Workstation or a Multi-Workstation setup please refer to the EPSON Gemini Pre-Installation Planner provided to you before your Gemini system was set up. Windows 2000 PC Client Configuration If you are configuring a Windows 2000 Gemini PC Client follow the instructions below. 1. From the Start menu go to Settings-Network and Dial-Up Connection. 2. Double-click on the Local Area Connection to get to the Properties window. 2

12 3. Double-click on the Internet Protocol (TCP/IP) to configure it for appropriate settings. 4. If the studio s router assigns IP addresses automatically using DHCP, choose Obtain an IP Address automatically. If Gemini is being set up on a very large network, you may also need to specify DNS server address, otherwise select Obtain DNS server address automatically to continue. 5. If the studio s network uses static IP addresses, or if you ve set up Gemini to connect to the Internet using a dial-up account, choose Use the following IP address option and enter the IP Address information manually. Then type in the IP address and subnet mask for the PC Client workstation. If Gemini is being set up on a very large network, you may also need to specify DNS server address manually. Check with your System Administrator if you have any questions. 3

13 The recommended values for the IP address and Subnet mask are listed below. IP address: Subnet mask: NOTE: If this IP address is already being used by another system on the network, select an unused address (e.g., or ). Whatever address you choose, ensure that its first three octets (xxx.xxx.xxx) match those used by Gemini. 6. Close the TCP/IP window by clicking on the OK button. Save any changes, if prompted to do so. Reboot the PC Client Workstation to complete the network configuration setup. Windows XP PC Client Configuration If you are configuring a Windows XP Gemini PC Client follow the instructions below. 1. From the Start menu go to My Network Places. 2. Double-click on the Local Area Connection icon to get to Local Area Connection Status window. 4

14 3. Click on the Properties button to continue. 4. Double-click on the Internet Protocol (TCP/IP) to configure it for appropriate settings. 5

15 5. If the studio s router assigns IP addresses automatically using DHCP, choose Obtain an IP Address automatically. If Gemini is being set up on a very large network, you may also need to specify DNS server address, otherwise select Obtain DNS server address automatically to continue. 6. If the studio s network uses static IP addresses, or if you ve set up Gemini to connect to the Internet using a dial-up account, choose Use the following IP address option and enter the IP Address information manually. Then type in the IP address and subnet mask for the PC Client workstation. If Gemini is being set up on a very large network, you may also need to specify DNS server address manually. Check with your System Administrator if you have any questions. The recommended values for the IP address and Subnet mask are listed below. IP address: Subnet mask: NOTE: If this IP address is already being used by another system on the network, select an unused address (e.g., or ). Whatever address you choose, ensure that its first three octets (xxx.xxx.xxx) match those used by Gemini. 7. Close the TCP/IP window by clicking on the OK button. Save any changes, if prompted to do so. Reboot the PC Client Workstation to complete the network configuration setup. 6

16 Installing the Workstation Software Follow these steps to install the Gemini software on your workstation: 1. Insert the Workstation Software CD-ROM in your CD-ROM or DVD drive. 2. The installation process will start automatically. Go to setup 5 to continue with your installation. 3. If the installation does not start automatically then double-click on My Computer to get to your CD- ROM drive. 4. Double-click on the EPSON CD-ROM icon to open the CD-ROM window. Double-click the Setup icon to start the installer. 5. At the first screen, click Next to continue with the installation. 7

17 6. On the next screen you may choose you Destination Folder or select the default settings. Click Next to continue. 7. Wait while the installer copies files to your system. 8. When installation is finished, click Finish to complete the installation. 8

18 9. The installer copies the software in the Gemini Portrait Printing System folder on the drive you selected and puts the Gemini Portrait Printer folder, which contains EPPLayout and EPPStatus under Program Files. 10. Launch each program to verify that the installation was successful. See steps 11 and 14 for details. 11. If EPPLayout has not been configured with the appropriate IP Address information this will launch the Preferences windows displayed below. Enter the correct Server IP Address information for your Gemini Server and do not change any of the default setting on the other options. For additional information on these settings refer to your Gemini Professional Portrait Printing User s Guide. 9

19 12. If your workstation is configured with the appropriate Server ID the next screen you will see will be the Logon screen. 13. Login as Studimaster or as a user to get to the Gemini Portrait Layout screen. 10

20 14. When you launch EPPStatus the following status window is displayed. Enter the correct Server IP Address information or select Same EPPLayout to continue. 15. To accurately match your monitor colors to the colors of your printed photos, you should calibrate your workstation monitor. See the guidelines provided in your Gemini User s Guide on page With the exception of the PC Client installation and configuration your Gemini User s Guide should be your main reference document when operating your Gemini System. For additional information on how use your Gemini System please refer to your User s Guide. 11