201i Server Maintenance and Diagnostics

Size: px
Start display at page:

Download "201i Server Maintenance and Diagnostics"

Transcription

1 201i Server Maintenance and Diagnostics NN

2 Document status: Standard Document version: 0102 Document date: 11 August 2009 All Rights Reserved Sourced in Canada While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED The information and/or products described in this document are subject to change without notice Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks All other trademarks are the property of their respective owners 3COM is a trademark of 3Com Corporation ADOBE is a trademark of Adobe Systems Incorporated ATLAS is a trademark of Quantum Corporation BLACKBERRY is a trademark of Research in Motion Limited CRYSTAL REPORTS is a trademark of Seagate Software Inc EUDORA and QUALCOMM are trademarks of Qualcomm, Inc ETRUST and INOCULATEIT are trademarks of Computer Associates Think Inc DIRECTX, EXCHANGENET, FRONTPAGE, INTERNET EXPLORER, LINKEXCHANGE, MICROSOFT, MICROSOFT EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLOOK, POWERPOINT, VISUAL STUDIO, WINDOWS, WINDOWS MEDIA, WINDOWS NT, and WINDOWS SERVER are trademarks of Microsoft Corporation GROUPWISE and NOVELL are trademarks of Novell Inc INTEL is a trademark of Intel Corporation LOGITECH is a trademark of Logitech, Inc MCAFEE and NETSHIELD are trademarks of McAfee Associates, Inc MYLEX is a trademark of Mylex Corporation NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation NOTES is a trademark of Lotus Development Corporation NORTON ANTIVIRUS and PCANYWHERE are trademarks of Symantec Corporation QUICKTIME is a trademark of Apple Computer, Inc RADISYS is a trademark of Radisys Corporation ROLM is a trademark of Siemens ROLM Communications Inc SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA SONY is a trademark of Sony Corporation

3 SYBASE is a trademark of Sybase, Inc TEAC is a trademark of TEAC Corporation US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US Robotics WINZIP is a trademark of Nico Mark Computing, Inc XEON is a trademark of Intel, Inc Sourced in Canada Information for Japan Japan VCCI statement The following applies to server models 1005r, 703t, 201i, and 1002rp: This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI) If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective action

4

5 5 Publication History August 2009 CallPilot 50, Standard 0102 of the CallPilot 201i Server Maintenance and Diagnostics is issued for general release February 2007 CallPilot 50, Standard 0101 of the CallPilot 201i Server Maintenance and Diagnostics is issued for general release NN Standard August 2009

6 6 Publication History NN Standard August 2009

7 7 Contents Chapter 1 How to get help 9 Chapter 2 About this guide 11 Maintenance and diagnostics overview 11 Resolving system problems 12 Replacing hardware components 14 Reference documents 15 Chapter 3 Troubleshooting your CallPilot system 17 Overview 17 Section A: LED and HEX displays 18 Status LEDs and HEX display location 18 Interpreting the power status LED 19 Interpreting the MPC slot LEDs 20 Interpreting the network and drive activity LEDs 21 Interpreting the HEX display 22 Section B: Startup diagnostics 25 Startup diagnostic codes 25 Startup sequence description 28 Troubleshooting startup problems 31 Chapter 4 Using the operating system online diagnostic tools33 Overview 33 Viewing event logs 34 Using TCP/IP diagnostic tools 37 Chapter 5 Using CallPilot Manager to monitor hardware 45 Understanding fault management 46 Section A: Tools for isolating and fixing hardware problems 46 Overview 47 Alarm Monitor 47 Event Browser 49 Maintenance page 50 Channel and Multimedia Monitors 51 Section B: Working with the Maintenance page 51 Introducing the Maintenance page 52 NN Standard August 2009

8 8 Contents Viewing component states 55 Starting and stopping components 57 Running integrated diagnostics 60 Viewing the last diagnostic results 63 Section C: Working with the Multimedia and Channel Monitors 66 Working with the Multimedia Monitor 67 Working with the Channel Monitor 68 Chapter 6 Using CallPilot system utilities 71 Overview 71 Diagnostics Tool 72 PEP Maintenance utility 73 System Monitor 80 Session Trace 84 Chapter 7 Performing hardware maintenance and mechanical assembly 87 Overview 87 Removing the server from the switch 88 Replacing the server 89 Replacing the IDE hard drive 93 Replacing the software feature key 103 Replacing Multimedia Processing Cards 105 NN Standard August 2009

9 9 Chapter 1 How to get help This section explains how to get help for Nortel products and services Getting help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products More specifically, the site enables you to: download software, documentation, and product bulletins search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues sign up for automatic notification of new software and documentation for Nortel equipment open and manage technical support cases Getting help over the phone from a Nortel Solutions Center If you don t find the information you require on the Nortel Technical Support Web site, and have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center In North America, call NORTEL ( ) Outside North America, go to the following Web site to obtain the phone number for your region: NN Standard August 2009

10 10 Chapter 1 How to get help Getting help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service To locate the ERC for your product or service, go to: Getting help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller NN Standard August 2009

11 11 Chapter 2 About this guide In this chapter "Maintenance and diagnostics overview" (page 11) "Resolving system problems" (page 12) "Replacing hardware components" (page 14) Maintenance and diagnostics overview Introduction The maintenance and diagnostic activities discussed in this guide are divided into two groups of activities: troubleshooting and diagnostics (identifying the cause of and resolving system problems) performing hardware maintenance For a list of CallPilot documentation, see the document map on page 7 Who should read this guide This guide is for administrators, technicians, and engineers responsible for maintaining a CallPilot server It is intended to act as a guide for: using system tools to identify the cause of system problems installing, replacing, or upgrading hardware components This guide assumes that you have basic computing skills and are familiar with necessary safety procedures For more information about safety, refer to CallPilot Fundamentals (NN ) NN Standard August 2009

12 12 Chapter 2 About this guide Resolving system problems This guide describes how to use a variety of CallPilot resources for resolving system problems If you cannot resolve your problem with the resources described in this guide, you can also refer to the following documents: CallPilot Administrator s Guide (NN ) CallPilot Troubleshooting Guide (NN ) Note: For more details, see "Resolving system problems" (page 12) Preparing for hardware or software maintenance The CallPilot Installation and Configuration Task List (NN ) explains how to restart, shut down, and power up the CallPilot server You may be asked to perform one or more of these tasks while maintaining your server Performing hardware maintenance Chapter 7 "Performing hardware maintenance and mechanical assembly" (page 87) explains how to replace hardware components For more details, see "Replacing hardware components" (page 14) Rebuilding the CallPilot system When you purchased your CallPilot server, it came preinstalled with the operating system and CallPilot server software If your CallPilot server no longer functions because of a software problem, you may need to reinstall the CallPilot software or rebuild the system To locate instructions for these tasks, refer to the CallPilot Software Administration and Maintenance Guide (NN ) Resolving system problems Introduction Chapters 2 to 5 in this guide describe how to use a variety of CallPilot resources for resolving system problems If you cannot resolve your problem with the resources described in this guide, you can also refer to the following documents: CallPilot Administrator s Guide (NN ) CallPilot Troubleshooting Guide (NN ) Using this guide This guide provides instructions for using the resources provided by your 201i server, as follows: NN Standard August 2009

13 Resolving system problems 13 To interpret the LEDs on the 201i server interpret startup sequence and diagnostic codes use the operating system diagnostic tools, including Event Viewer and TCP/IP diagnostic tools use the Event Browser, Alarm Monitor, and Maintenance page in CallPilot Manager use the following CallPilot system utilities: Diagnostics Tool System Monitor See Chapter 3 "Troubleshooting your CallPilot system" (page 17) Chapter 3 "Troubleshooting your CallPilot system" (page 17) Chapter 4 " Using the operating system online diagnostic tools" (page 33) Chapter 5 "Using CallPilot Manager to monitor hardware" (page 45) Chapter 6 "Using CallPilot system utilities" (page 71) Using the CallPilot Administrator s Guide The CallPilot Administrator s Guide (NTP NN ) provides valuable information for monitoring system performance The CallPilot Administrator s Guide describes how to: view and filter server events monitor the CallPilot server performance, disk space, and database monitor and manage CallPilot channels troubleshoot CallPilot call service and system operation problems Using the CallPilot Troubleshooting Guide The CallPilot Troubleshooting Guide (NN ) describes symptoms that can appear on all CallPilot server platforms, and ways to resolve them Use the CallPilot Troubleshooting Guide to resolve the following types of problems: server boot cycle failures peripheral device problems monitor display problems server-to-network connection problems remote access connection problems CallPilot application problems NN Standard August 2009

14 14 Chapter 2 About this guide Replacing hardware components Introduction This guide describes how to replace or install hardware components as follows: To replace or install the 201i server (in the event of a complete system failure) the hard drive the software feature key (dongle) MPC-8 cards See "Replacing the server" (page 89) "Replacing the IDE hard drive" (page 93) "Replacing the software feature key" (page 103) "Replacing Multimedia Processing Cards" (page 105) Approved replacement parts Before replacing any parts on your server, refer to the Nortel* product catalog for the part codes CAUTION The use of parts that are not approved by Nortel can cause serious system problems or void your Nortel warranty Preparing for maintenance activities Before you proceed with hardware maintenance activities, review the CallPilot Installation and Configuration Task List (NN ) for the following information: required tools and equipment recommended safety precautions for electrostatic discharge, handling cards, and handling your server instructions for shutting down your 201i server or for taking it out of service NN Standard August 2009

15 Replacing hardware components 15 Reference documents NN Standard August 2009

16 16 Chapter 2 About this guide NN Standard August 2009

17 17 Chapter 3 Troubleshooting your CallPilot system In this chapter "Overview" (page 17) "Section A: LED and HEX displays" (page 18) "Status LEDs and HEX display location" (page 18) "Interpreting the power status LED" (page 19) "Interpreting the MPC slot LEDs" (page 20) "Interpreting the network and drive activity LEDs" (page 21) "Interpreting the HEX display" (page 22) "Section B: Startup diagnostics" (page 25) "Startup diagnostic codes" (page 25) "Startup sequence description" (page 28) "Troubleshooting startup problems" (page 31) Overview Introduction This guide provides instructions for using the resources provided by your 201i system Use these resources to determine the cause of system problems, and then resolve them NN Standard August 2009

18 18 Chapter 3 Troubleshooting your CallPilot system LEDs and HEX display on the 201i server faceplate The LEDs indicate when: the 201i server, MPC-8 card, or SCSI drive is in use it is safe to remove the server from the switch, or the MPC-8 card from the server network activity is occurring The HEX display displays messages that appear during startup or normal 201i server operation For more information, see "Section A: LED and HEX displays" (page 18) Startup sequence and diagnostic codes To help you determine if the 201i server started successfully (or if it failed), watch the startup sequence and the diagnostic codes that appear The entire sequence occurs when you do one of the following: Lock the 201i server against the switch backplane When locked against the backplane, the 201i server begins receiving power Restart the operating system Press Reset on the 201i server faceplate to perform a hardware restart For more information, see "Section B: Startup diagnostics" (page 25) Section A: LED and HEX displays In this section "Status LEDs and HEX display location" (page 18) "Interpreting the power status LED" (page 19) "Interpreting the MPC slot LEDs" (page 20) "Interpreting the network and drive activity LEDs" (page 21) "Interpreting the HEX display" (page 22) Status LEDs and HEX display location The following diagram shows the location of the status LEDs and HEX display on the 201i server s faceplate NN Standard August 2009

19 Interpreting the power status LED 19 Interpreting the power status LED Introduction The power status LED is located on the 201i server faceplate, directly under the keyboard connector The LED indicates whether it is safe to remove the server from the switch (which results in a server power down) CAUTION Do not remove the 201i server during normal operation or certain phases of the startup sequence, as this can damage the operating system files on the hard disk To determine if it is safe to remove the 201i server from the switch, see "Power status LED indications" (page 20) NN Standard August 2009

20 20 Chapter 3 Troubleshooting your CallPilot system Power status LED functions The LED indicates two server states: The 201i server is in use It is safe to remove the 201i server from the switch Power status LED indications IF the power status LED is on THEN the server is powered on It is safe to remove it from the switch Note: When the LED is lit, the HEX display may display one of the following: T:XX, F:XX, HOST, or DOWN off CAUTION It is not safe to remove the server from the switch The server is in one of the following states: The server is in the operating system startup sequence The server has completed the startup sequence and is running Note: You must courtesy down CallPilot, and then shut down the operating system before you can remove the 201i server from the switch For instructions, see "Powering down the server" in the CallPilot Installation and Configuration Task List (NN ) Interpreting the MPC slot LEDs Introduction There is an LED for each MPC slot on the 201i server MPC slot LED functions The LEDs indicate two possible MPC slot states: The MPC is in use It is safe to remove the MPC from the server NN Standard August 2009

21 Interpreting the network and drive activity LEDs 21 MPC slot LED indications IF the MPC slot LED is off THEN the MPC is not receiving power It is safe to remove the MPC from the server is on the MPC is in use It is not safe to remove the MPC from the server was off, then came on was on, then went off the MPC was recognized by the 201i software and subsequently powered up the MPC was successfully disabled using the Maintenance page in CallPilot Manager It is safe to remove the MPC from the server Interpreting the network and drive activity LEDs Introduction The 201i server provides four LEDs to indicate ELAN Subnet, Nortel server subnet, SCSI device, and IDE hard drive activity They are labeled as follows: LED label E C I S Description ELAN subnet Nortel server subnet IDE hard drive SCSI device (CD-ROM or tape drive) Network LED states IF the E or C LEDs are off THEN a valid hardware connection with the network has not been established Ensure that the cable is connected to the respective network switch or hub If the cable is connected, ensure that the cable is not damaged NN Standard August 2009

22 22 Chapter 3 Troubleshooting your CallPilot system IF the E or C LEDs are on THEN a valid hardware connection with the network has been established Note: Before the 201i server can receive or transmit data, you must configure valid IP settings on the 201i server by running the Configuration Wizard For instructions, refer to the CallPilot Manager online Help blinking rapidly activity is occurring on the network Note: This does not mean that the 201i server is actually transmitting or receiving packets IDE drive LED states IF the I LED is off on THEN the IDE hard drive is idle the IDE hard drive is being accessed SCSI device LED states IF the S LED is off blinking lit solid THEN the SCSI device is idle, or the driver is not loaded the SCSI device is being accessed the software driver has loaded, but the SCSI device is not connected Interpreting the HEX display Introduction This section describes the codes that can appear on the HEX display during startup or normal 201i server operation Note: For a description of the codes that appear during startup diagnostics, see "Startup diagnostic codes" (page 25) For a description of the startup sequence, see "Startup sequence description" (page 28) NN Standard August 2009

23 Interpreting the HEX display 23 HEX display codes During startup and normal 201i server operation, the HEX display on the server faceplate displays one of the codes in the following table: HEX display output Startup codes T:XX Description The 8051 controller is starting and running diagnostics These diagnostics are performed during a cold restart (when the server is powered up, or if you press Reset on the 201i server s faceplate) For more details, see "Startup diagnostic codes" (page 25) F:XX At least one diagnostic failed The displayed error code represents the first failed diagnostic For more details, see "Startup diagnostic codes" (page 25) P:XX An Extended POST error has occurred, where XX represents a two-character code If the error is a critical error, the start cycle may halt If the error is a non-critical error, the error code is logged in the operating system event log after the operating system startup completes and the CallPilot 8051 device driver starts ATTENTION POST Terminal errors that result in a system halt do not appear on the HEX display If you cannot use the HEX display to determine the cause of a system halt, contact your Nortel technical support representative NN Standard August 2009

24 24 Chapter 3 Troubleshooting your CallPilot system HEX display output Startup codes HOST Description This code appears during the startup sequence and means that BIOS diagnostics have started HOST also appears on the HEX display when the server has been started to ROM-DOS NT OK CallPilot and 201i server operation codes BOOT PASS WARN FAIL MIN MAJ CRI The operating system start sequence has started The operating system start sequence was successful CallPilot is starting and is not yet fully operational CallPilot is fully operational and ready to accept calls CallPilot is ready to accept calls However, some services failed the start sequence Review the event log for further information CallPilot failed the start sequence and cannot accept calls Review the event log for further information A minor alarm has occurred Review the event log for further information A major alarm has occurred Review the event log for further information A critical alarm has occurred Review the event log for further information??? An alarm of unknown severity occurred This error should not occur on a properly installed system The severity of this event is treated as higher-than-critical Note: If you observe "???" or anything else on the display, contact your Nortel technical support representative DOWN The operating system has been shut down When the power status LED is on, it is safe to remove the 201i server from the switch NN Standard August 2009

25 Startup diagnostic codes 25 HEX display output Startup codes Description If you perform a cold restart by pressing Reset on the 201i server faceplate, or by removing and then reinserting the 201i server in the switch, the start sequence starts at stage 1, described on 1 If you perform a warm restart by selecting Restart on the operating system shutdown menu, the start sequence begins at stage 9, described on 9 However, the HEX display behaves as follows: The DOWN message remains displayed until the operating system start sequence begins The DOWN message does not scroll Section B: Startup diagnostics In this section "Startup diagnostic codes" (page 25) "Startup sequence description" (page 28) "Troubleshooting startup problems" (page 31) Startup diagnostic codes Introduction HEX display diagnostic codes are divided into the following two categories: critical startup diagnostics non-critical operating system and switch diagnostics Critical startup diagnostic codes All critical startup diagnostics must pass before the 201i can proceed with the start sequence If a critical diagnostic fails, the start sequence indefinitely halts, an error code displays, and a continuous beep is heard NN Standard August 2009

26 26 Chapter 3 Troubleshooting your CallPilot system The following table shows the critical startup diagnostic codes with their corresponding failure codes Failure of these diagnostics means that there has been a server failure The start cycle is halted Note: When a test is successfully completed, the next test code appears Test code Test description Failure code T:01 Internal RAM self-test F:01 T:02 ALU self-test F:02 T:03 Address mode self-test F:03 T:04 Boot ROM self-test F:04 T:05 Timer self-test F:05 T:06 Watchdog self-test F:06 T:07 EEPROM self-test F:07 T:08 End of system controller self-tests not applicable The power status LED blinks three times HOST Start of BIOS diagnostics The monitor displays the BIOS start screen If a critical error occurs, the start cycle is halted Examples of critical errors are memory failure or another type of error resulting in no display on the monitor HOST continues to scroll across the HEX display Non-critical operating system and switch diagnostic codes If a noncritical operating and switch diagnostic test fails, the HEX display stops at the failed test The remaining diagnostics are not performed The start sequence continues, but server functionality can be compromised The following table shows the noncritical operating system and switch diagnostic codes with their corresponding failure codes Note: While the test is in progress, the following codes may appear for a short period If these messages display temporarily (that is, no longer than one second), a problem does not exist NN Standard August 2009

27 Startup diagnostic codes 27 Status code Operation description Failure code HOST Continuation of BIOS diagnostics P:XX The monitor displays the BIOS start screen If a noncritical error occurs, the server continues the start sequence NT The operating system start sequence started Note: If the CallPilot server software is not installed, the HEX display remains at NT (This can occur if you are performing a system rebuild) During CallPilot software installation, the 8051 device driver is copied to the operating system, at which point the HEX display shows CDLN P:XX Note: For a description, see "P:XX failure codes" (page 28) CDLN 8051 device driver on the operating system has started; beginning of Cardlan interface communication (DS30x interface initialization) The system controller communicates with the switch, indicating that two cards are installed, and waits for switch acknowledgement CDLN Neither DS30x interface was initialized (both failed) C:01 Initialization of the first DS30x interface C:01 Initialization of the first DS30x interface failed The second DS30x interface is OK C:02 Initialization of the second DS30x interface C:02 Initialization of the second DS30x interface failed The first DS30x interface is OK OK Switch acknowledgement complete The operating system startup is complete, and CallPilot Fault Management takes over CRI, FAIL, MAJ, MIN, or WARN NN Standard August 2009

28 28 Chapter 3 Troubleshooting your CallPilot system Status code Operation description Failure code P:XX failure codes P:XX indicates a BIOS diagnostic error, where XX represents a two-character code If the error is a critical error, the start cycle may halt If the error is a noncritical error, the error code is reported in the operating system system event log after the operating system start sequence completes and the CallPilot 8051 device driver starts Note: If CallPilot is not installed, no event is logged ATTENTION POST Terminal errors that result in a system halt do not appear on the HEX display If you cannot use the HEX display to determine the cause of a system halt, contact your Nortel technical support representative Startup sequence description Introduction The following table describes the startup sequence and the diagnostic stages that occur The entire sequence occurs when you do one of the following: You lock the 201i against the switch backplane, and the 201i powers up You press Reset on the 201i server faceplate to perform a hardware restart Note: If you restart the operating system by clicking the Shut Down and Restart options, the start sequence starts at stage 9 However, the HEX display behaves as follows: The DOWN message remains displayed until the operating system start sequence begins The DOWN message does not scroll NN Standard August 2009

29 Startup sequence description 29 Stage Description 1 Internal RAM self-test HEX display Status LED T:01 ON This is the start of critical startup diagnostics for the 8051 system controller If any of the tests fail, the startup cycle is halted Approximate duration: less than 1 second 2 ALU self-test T:02 ON Approximate duration: less than 1 second 3 Address mode self-test T:03 ON Approximate duration: less than 1 second 4 Boot ROM self-test T:04 ON Approximate duration: less than 1 second 5 Timer self-test T:05 ON Approximate duration: less than 1 second 6 Watchdog self-test T:06 ON Approximate duration: less than 1 second 7 EEPROM self-test T:07 ON This is a noncritical diagnostic If it fails, this is a noncritical error, and the start cycle continues Approximate duration: less than 1 second NN Standard August 2009

30 30 Chapter 3 Troubleshooting your CallPilot system Stage Description 8 End of system controller self-tests No errors were found HEX display Status LED T:08 blinks three times Approximate duration: less than 3 seconds 9 Beginning of BIOS diagnostics HOST ON Note: The BIOS splash screen appears, and HOST scrolls across the HEX display Approximate duration: 7 seconds 10 Beginning of the operating system start sequence NT OFF The monitor displays the operating system logon prompt You are prompted for an operating system user name and password If the system needs to be configured, a pop-up box for Maintenance Configuration Detection Information may appear to remind you If the Maintenance Configuration Detection Information box appears, click OK unless you want a reminder to configure the server 11 Completion of operating system start sequence The 8051 system controller is running normally 12 The 201i CallPilot software loads OK means that CallPilot has loaded CallPilot Fault Management takes over OK One of the following, as applicable: OFF OFF If FAIL, WARN, CRI, MAJ, or MIN appears instead of OK, a fault has occurred Use the system and CallPilot Manager event logs and Alarm Monitor to determine what happened Approximate duration: 5 minutes BOOT PASS FAIL WARN CRI MAJ NN Standard August 2009

31 Troubleshooting startup problems 31 Stage Description HEX display Status LED MIN Troubleshooting startup problems Introduction This section suggests tasks you can perform to determine why the 201i server fails the startup cycle To determine why the 201i server failed the 8051 startup Step Action 1 Make a note of any diagnostic codes 2 Try restarting the server by pressing Reset on the 201i server s faceplate 3 During the restart sequence, view the diagnostic codes on the HEX display for failures For a description, see "Startup sequence description" (page 28) Note: Allow 5 minutes for the start cycle to complete 4 Refer to the CallPilot Troubleshooting Guide for other suggestions 5 If you still cannot find the cause of the failure, call your Nortel technical support representative End To determine why the 201i server failed to start CallPilot Step Action 1 Make a note of any diagnostic codes 2 Try restarting the server by pressing Reset on the 201i server s faceplate 3 During the start sequence, view the diagnostic codes on the HEX display for failures For a description, see "Startup sequence description" (page 28) Note: Allow 5 minutes for the start cycle to complete NN Standard August 2009

32 32 Chapter 3 Troubleshooting your CallPilot system 4 View the event logs For instructions, see "Viewing event logs" (page 34) 5 Refer to the CallPilot Troubleshooting Guide for other suggestions 6 If you still cannot find the cause of the failure, call your Nortel technical support representative End NN Standard August 2009

33 33 Chapter 4 Using the operating system online diagnostic tools In this chapter "Overview" (page 33) "Viewing event logs" (page 34) "Using TCP/IP diagnostic tools" (page 37) Overview Introduction This section describes how to access the runtime online diagnostic tools provided by the operating system server software Use these tools when a serious problem prevents the use of the CallPilot diagnostic tools that are available in CallPilot Manager CAUTION Do not run any utilities that are not documented in this guide Operating system Event Viewer The operating system Event Viewer provides event logs to help you diagnose and debug system problems Operating system Diagnostics The operating system Diagnostics window allows you to view details about the system and network components NN Standard August 2009

34 34 Chapter 4 Using the operating system online diagnostic tools TCP/IP diagnostics this chapter describes the following TCP/IP diagnostic tools: ipconfig ping tracert arp nbtstat netstat These utilities help you to verify network connectivity They help you to thoroughly test the network interface and isolate any configuration problems Network connectivity is essential to CallPilot operation Viewing event logs Introduction When the server startup cycle is complete, and if the CallPilot server has been configured (refer to the CallPilot <switch model> and CallPilot Server Configuration guide for your switch and server), the HEX display should show PASS, and messages in dialog boxes on the monitor indicate that CallPilot is ready to accept calls If the hex display shows FAIL, CRI, MAJ, MIN, or FAIL or one or more error messages appears on the monitor, an event (such as a warning, error, or information display) has occurred To determine what happened, you can use the following: operating system Event Viewer on the 201i server (see "To use the operating system Event Viewer" (page 35)) CallPilot Event Browser or Alarm Monitor in CallPilot Manager For more information, do one of the following: See "Alarm Monitor" (page 47) Refer to the CallPilot Administrator s Guide (NN ) Note: The Event Browser and Alarm Monitor include online Help for events, which may help you to resolve the problem If you cannot log on to the CallPilot system using a Web browser due to server problems, then use the operating system Event Viewer Types of event logs Three types of event logs are available from the operating system Event Viewer, as follows: NN Standard August 2009

35 Viewing event logs 35 Log type System Security Applications Description Logs events by the operating system components, including Routing and Remote Access Server (RRAS) or other operating system services Logs security events, such as logons, logoffs, illegal access, and so on This option is available only to users with Administrative access Logs events by application, such as database file errors, and so on Where to get more information For more information about using the operating system Event Viewer, click Help Contents in the Event Viewer window See also "To use the operating system Event Viewer" (page 35) To use the operating system Event Viewer Step Action 1 Click Start Programs Administrative Tools Event Viewer Result: The Event Viewer window appears 2 To view a log, click the name of the log in the left frame of the window The illustration shows an example of the Application log NN Standard August 2009

36 36 Chapter 4 Using the operating system online diagnostic tools An example of a System log appears in the following illustration Note: The Security log available only to administrators is not shown 3 Look for error codes flagged that have occurred since the last startup Each error is date-and-time stamped NN Standard August 2009

37 Using TCP/IP diagnostic tools 37 major or critical errors warnings information 4 To determine the cause of the error, select and double-click the error Result: A description of the error appears in an Event Detail dialog box An example of an error description is shown in the Event Detail dialog box in the Application log illustration on Step 2 5 Use the error description to help determine how to resolve errors Note: If the error persists or does not suggest a solution, contact your Nortel support representative 6 Click Close Result: The event log reappears 7 Click Log Exit Result: The Event Viewer closes End Using TCP/IP diagnostic tools Introduction This section describes the following TCP/IP diagnostic tools available for the network adapter These tools are useful for diagnosing LAN communication problems The first three tools are the most useful: ipconfig ("The ipconfig command" (page 38)) ping ("The ping command" (page 39)) tracert ("The tracert command" (page 40)) NN Standard August 2009

38 38 Chapter 4 Using the operating system online diagnostic tools arp ("The arp command" (page 41)) nbtstat ("The nbtstat command" (page 42)) netstat ("The netstat command" (page 43)) These utilities help you to verify network connectivity Network connectivity is essential to CallPilot operation These utilities help you to thoroughly test the network interface and isolate any configuration problems The ipconfig command The ipconfig command displays IP configuration information Ipconfig default If you run the command without flags, it displays the IP address, subnet mask, and default gateway for each adapter bound to TCP/IP Ipconfig command syntax ipconfig /[ ] The following flags are available for the ipconfig command: Flag Description /? Displays Help information /all Displays full configuration information /release Releases the IP address for the specified adapter /renew Renews the IP address for the specified adapter To run the ipconfig command from the operating system Step Action 1 Click Start Programs Accessories Command Prompt to display the command prompt window Result: The Command Prompt window appears 2 At the prompt, type ipconfig <with appropriate parameters> Example: ipconfig /all 3 Press Enter Result: The system runs the ipconfig utility 4 Type Exit to exit the Command Prompt window End NN Standard August 2009

39 Using TCP/IP diagnostic tools 39 The ping command The ping command sends an echo request to a specified host Use this command to verify network connectivity to the remote device Ping command syntax The ping command uses the following syntax: ping [-t] [-a] [-n count] [-l size] [-f] [-i TTL] [-v TOS] [-r count] [-s count] [[-j host-list] [-k host-list]] [-w timeout] destination-list Parameter Description -t Pings the specified host until interrupted -a Resolves addresses to host names -n count Specifies the number of echo requests to send -l size Sends buffer size -f Set Don t Fragment flag in packet -i TTL Time To Live -v TOS Type Of Service -r count Record route for count hops -s count Time stamp for count hops -j host-list Loose source route along host list -k host-list Strict source route along host list -w timeout Time-out in milliseconds to wait for each reply To run the ping command from the operating system Step Action 1 Click Start Programs Accessories Command Prompt to display the command prompt window Result: The Command Prompt window appears 2 At the prompt, type ping <destination IP address> (for example, ping ), or ping <computer name> 3 Press Enter Result: The system displays the ping results 4 Type Exit to exit the Command Prompt window NN Standard August 2009

40 40 Chapter 4 Using the operating system online diagnostic tools End The tracert command This utility determines the route taken to a destination How tracert works The tracert utility follows several steps to complete its task: Tracert sends Internet Control Message Protocol (ICMP) echo packets with varying Time-To-Live (TTL) values to the destination Each router along the path must decrement the TTL on a packet by at least 1 before forwarding it, so the TTL is effectively a hop count When the TTL on a packet reaches 0, the router sends back an ICMP Time Exceeded message to the source system Tracert determines the route by sending the first echo packet with a TTL of 1, and incrementing the TTL by 1 on each subsequent transmission until the target responds, or the maximum TTL is reached Tracert then examines the ICMP Time Exceeded messages sent back by intermediate routers Tracert syntax tracert [-d] [-h maximum_hops] [-j host_list] [-w timeout] [target_name] Tracert parameters The tracert command uses the following parameters: Parameter Description -d Specifies not to resolve addresses to hostnames -h maximum_hops Specifies the maximum number of hops to search for the target -j host-list Specifies a loose source route along the host list -w timeout Waits the number of milliseconds specified by the timeout for each reply target_name The name of the target host To run the tracert command from the operating system Step Action 1 Click Start Programs Accessories Command Prompt to display the command prompt window NN Standard August 2009

41 Using TCP/IP diagnostic tools 41 Result: The Command Prompt window appears 2 At the prompt, type the following command: tracert [-d] [-h maximum_hops] [j host_list] [-w timeout] [target name] Example: tracert Press Enter Result: The system runs the tracert utility 4 Type Exit to exit the Command Prompt window End The arp command The arp command displays and modifies the IP-to-physical address translation tables used by Address Resolution Protocol (arp) Arp command syntax The arp command uses the following syntax: arp -s inet_addr eth_addr [if_addr] arp -d inet_addr [if_addr] arp -a [inet_addr] [-N if_addr] Parameter Description -a Displays current arp entries by interrogating the current protocol data If inet_addr is specified, the IP and physical addresses for only the specified computer appear If more than one network interface uses arp, entries for each arp table appear -g Same as -a inet_addr if_addr eth_addr Specifies an Internet address Specifies the Internet address of the interface whose address translation table should be modified If not present, the first applicable interface is used Specifies a physical address -N if_addr Displays the arp entries for the network interface specified by if_addr NN Standard August 2009

42 42 Chapter 4 Using the operating system online diagnostic tools Parameter Description -d Deletes the host specified by inet_addr -s Adds the host and associates the Internet address inet_addr with the Physical address eth_addr The physical address is given as six hexadecimal bytes separated by hyphens The entry is permanent To run the arp command from the operating system Step Action 1 Click Start Programs Accessories Command Prompt to display the command prompt window Result: The Command Prompt window appears 2 At the prompt, type arp with the required parameters (for example, arp -g ) 3 Press Enter Result: The system runs the arp command 4 Type Exit to exit the Command Prompt window End The nbtstat command The nbtstat command displays protocol statistics and current TCP/IP connections using NBT Nbtstat command syntax The nbtstat command uses the following syntax: nbtstat [-a remotename] [-A IP address] [-c] [-n] [-R] [-r] [-S] [-s] [interval] Parameter Description -a remotename Lists the remote computer s name table using its name -A IP address Lists the remote computer s name table using its IP address -c Lists the contents of the NetBIOS name cache giving the IP address of each name -n Lists local NetBIOS names Registered indicates that the name is registered by broadcast (Bnode) or WINS (other node types) NN Standard August 2009

43 Using TCP/IP diagnostic tools 43 Parameter Description -R Reloads the LMHOSTS file after purging all names from the NetBIOS name cache -r Lists name resolution statistics for Windows networking name resolution On a computer configured to use WINS, this option returns the number of names resolved and registered through broadcast or through WINS -S Displays both client and server sessions, listing the remote hosts by IP address only -s Displays both client and server sessions, and attempts to convert the remote host IP address to a name using the HOSTS file interval Displays selected statistics, pausing interval seconds between each display Press Ctrl+C to stop displaying statistics Without this parameter, nbtstat prints the current configuration information once To run the nbtstat command from the operating system Step Action 1 Click Start Programs Accessories Command Prompt to display the command prompt window Result: The Command Prompt window appears 2 At the prompt, type nbtstat with the required parameters 3 Press Enter Result: The system runs the nbtstat utility 4 Type Exit to exit the Command Prompt window End The netstat command The netstat command displays current TCP/IP network connections and protocol statistics Netstat command syntax The netstat command uses the following syntax: netstat [-a] [-e] [-n] [-s] [-p proto] [-r] [interval] Parameter Description -a Displays all connections and listening ports NN Standard August 2009

44 44 Chapter 4 Using the operating system online diagnostic tools Parameter Description -e Displays Ethernet statistics This can be combined with the -s option -n Displays addresses and port numbers in numerical form -s Displays per-protocol statistics -p proto Shows connections for the protocol specified by proto Proto can be tcp or udp If used with the -s option, proto can be tcp, udp, or ip -r Displays the contents of the routing table interval Redisplays selected statistics, pausing between each display Press Ctrl+C to stop redisplaying To run the netstat command from the operating system Step Action 1 Click Start Programs Accessories Command Prompt to display the command prompt window Result: The Command Prompt window appears 2 At the prompt, type netstat with the required parameters 3 Press Enter Result: The system runs the netstat utility 4 Type Exit to exit the Command Prompt window End NN Standard August 2009

45 45 Chapter 5 Using CallPilot Manager to monitor hardware In this chapter "Understanding fault management" (page 46) "Section A: Tools for isolating and fixing hardware problems" (page 46) "Overview" (page 47) "Alarm Monitor" (page 47) "Event Browser" (page 49) "Maintenance page" (page 50) "Channel and Multimedia Monitors" (page 51) "Section B: Working with the Maintenance page" (page 51) "Introducing the Maintenance page" (page 52) "Viewing component states" (page 55) "Starting and stopping components" (page 57) "Running integrated diagnostics" (page 60) "Viewing the last diagnostic results" (page 63) "Section C: Working with the Multimedia and Channel Monitors" (page 66) "Working with the Multimedia Monitor" (page 67) NN Standard August 2009

46 46 Chapter 5 Using CallPilot Manager to monitor hardware "Working with the Channel Monitor" (page 68) Understanding fault management Introduction Fault management is a term that describes how the CallPilot server detects and notifies you of potential or real hardware problems (faults) The server processes events to detect hardware problems and raises alarms to notify you when these problems occur Event processing An event is any change in system configuration or operational state An event is also any action taken by the system that requires user notification Events can be as insignificant as a user logon attempt or as serious as a faulty MPC-8 card switching to disabled status All events are reported to the fault management server, a subsystem within the CallPilot server The fault management server enables the server to listen and respond to its clients The interaction is called event processing and is the means by which the server detects hardware faults Alarm notification Alarms are warnings generated by events Alarms communicate the same information as events However, alarms are reported in the Alarm Monitor instead of the Event Browser, and are managed differently than events When an alarm appears in the Alarm Monitor, you must investigate the problem, isolate it, and then fix the cause of the problem When you fix the problem, the alarm is cleared from the Alarm Monitor Section A: Tools for isolating and fixing hardware problems In this section "Overview" (page 47) "Alarm Monitor" (page 47) "Event Browser" (page 49) "Maintenance page" (page 50) "Channel and Multimedia Monitors" (page 51) NN Standard August 2009

47 Alarm Monitor 47 Overview Introduction This section provides guidelines on how to use the CallPilot Manager tools to detect, isolate, and fix potential or real hardware problems Component dependencies The status of some components is dependent on the operational status of other components If a component fails or is stopped, the dependent components go out of service Note: Based on the CallPilot server type, and the type of switch connected to CallPilot, some of these components may not appear on your system Component Motherboard (IPE server) Time Switch MPCs DS30X Dependent components All MPCs, and all multimedia and call channels associated with the IPE server All multimedia and call channels associated with the same MPB as the timeswitch All multimedia (DSP) channels on the MPC-8 card All DS30X channels associated with the DS30X link Detecting hardware problems Typically, you first become aware of a hardware problem when an alarm is raised All hardware faults produce an alarm (or series of alarms, depending on the problem) in the Alarm Monitor Other indications of a hardware problem include the following: user complaints call processing difficulties, such as busy signals, static, dropped calls, connection problems, and cross talk (hearing other conversations) system administrator logon difficulties alert icons on the Maintenance page Alarm Monitor Introduction Use the Alarm Monitor to investigate one or more raised alarms NN Standard August 2009

48 48 Chapter 5 Using CallPilot Manager to monitor hardware About alarms Alarms are warnings generated by events Alarms communicate the same information as events However, alarms are reported in the Alarm Monitor instead of the Event Browser, and are managed differently than events: Alarms appear in the Alarm Monitor only for Minor, Major, and Critical events (not Information events) All events can be reported in the Event Browser (depending on filtering criteria defined in the Event Browser) The first time an event occurs, it generates an alarm that appears in the Alarm Monitor If the same event continues to occur, a new alarm is not generated Instead, the time and date assigned to the original generated alarm is updated Alarms can be cleared from the Alarm Monitor, but the event that generated the alarm is not cleared from the event log or the Event Browser Each alarm in the Alarm Monitor has Help text that often provides a solution to the problem If the solution is not apparent, use the Event Browser or the Maintenance page to further investigate the problem To investigate using the Alarm Monitor Step Action 1 Run CallPilot Manager and log in 2 In CallPilot Manager, click System Alarm Monitor Result: The Alarm Monitor page appears 3 Click the Event Code for the first critical or major alarm NN Standard August 2009

49 Event Browser 49 Result: A description of the event appears in a new Web browser window 4 Review the description and recovery action 5 Repeat steps 3 and 4 to view more alarms, if necessary 6 If the solution to the problem is not apparent, obtain the return code of the first event and continue the investigation by using the Event Browser (see "Event Browser" (page 49)) End See also For detailed information on how to use the Alarm Monitor, refer to the CallPilot Administrator s Guide (NN ), or the CallPilot Manager online Help Event Browser Introduction Use the Event Browser to investigate a series of events that occurred around the time an alarm was raised The event listing can help you determine the root cause of a problem About events The Event Browser displays events that have been recorded in the server log Each event identifies the time the event occurred, the object that generated the event, and the cause of the event Events are classified as Information, Minor, Major, or Critical By default, the Event Browser displays only the latest 100 critical events To investigate using the Event Browser Step Action 1 Run CallPilot Manager and log in 2 In CallPilot Manager, click System Event Browser Result: The Event Browser page appears NN Standard August 2009

50 50 Chapter 5 Using CallPilot Manager to monitor hardware 3 Click an event that appears to be related to the problem, or an event that occurred near the time the alarm was raised Result: A description of the event appears in a new Web browser window 4 View the description and recovery action 5 Repeat steps 3 and 4 to view more events, if necessary 6 If the solution to the problem is not apparent, contact your Nortel technical support representative End See also For detailed information on how to use the Event Browser (for example, how to set preferences), refer to the CallPilot Administrator s Guide (NN ) or the CallPilot Manager online Help Maintenance page Introduction Use the Maintenance page to get status information for any suspect components NN Standard August 2009

51 Section B: Working with the Maintenance page 51 If you suspect or discover a problem with hardware such as an MPC-8 card, or the DS30X link, you can use the Diagnostic section on the Maintenance page You can run a new diagnostic for the component, or review the results of the last diagnostic that was run More information For information on all aspects of the Maintenance page, see "Section B: Working with the Maintenance page" (page 51), or the CallPilot Manager online Help Channel and Multimedia Monitors Introduction The Channel Monitor shows the status of call channels The call channels are the connections between the server and the switch that carry the call signals to CallPilot The Multimedia Monitor shows the status of multimedia channels The multimedia channels are the DSP ports that process the calls They are the voice, fax, and speech recognition channels Disabling call channels If you must take the CallPilot system out of service to perform software or hardware maintenance, Nortel recommends that you disable all call channels first There are two ways to disable the call channels: Courtesy stop the channels (preferred method) When you courtesy stop call channels, CallPilot waits until the channels are no longer active before disabling them, instead of suddenly terminating active calls Stop the channels When you stop channels, you suddenly disable them and terminate all active calls For information about using the Channel and Multimedia Monitors, see "Section C: Working with the Multimedia and Channel Monitors" (page 66) Running diagnostics on call channels If you must run diagnostics for one or more channels, use the Diagnostics section on the Maintenance page For more information, see "Section B: Working with the Maintenance page" (page 51) Section B: Working with the Maintenance page In this section "Introducing the Maintenance page" (page 52) NN Standard August 2009

52 52 Chapter 5 Using CallPilot Manager to monitor hardware "Viewing component states" (page 55) "Starting and stopping components" (page 57) "Running integrated diagnostics" (page 60) "Viewing the last diagnostic results" (page 63) Introducing the Maintenance page Introduction Use the Maintenance page in CallPilot Manager to do the following: Obtain general information about components View component states Start and stop components Run integrated diagnostic tests View the results of the last diagnostic test run against a component What the Maintenance page provides The Maintenance page identifies the server platform and switch connectivity type It also provides a tree that, when expanded, lists the physical and logical hardware components down the left side of the page To list the server hardware components, click the plus sign (+) at the top of the tree To list the subcomponents for each component, click the plus sign (+) beside the component Note: The components that are listed on the Maintenance page are based on the CallPilot server type and the switch that is connected to CallPilot The examples in this chapter are for illustration purposes and may not appear exactly the same on your system The following illustration shows a partially expanded tree for the 201i server NN Standard August 2009

53 Introducing the Maintenance page 53 When you click a component, the page refreshes to show the details about that component Details are divided into the sections described in the following table Section General Description This section shows general technical information about the selected component This information typically includes the following details: the name, class, type, series, or version of a component various capabilities of a component (for example, whether a component is removable) Note: This section does not appear for all components NN Standard August 2009

54 54 Chapter 5 Using CallPilot Manager to monitor hardware Section Maintenance Description This section shows the state of the selected component Use this section to start and stop a component before running a diagnostic test This section appears only for components on which you are allowed to perform maintenance administration For more information about working with component states, see the following sections: "Viewing component states" (page 55) "Starting and stopping components" (page 57) Diagnostics Use the Diagnostics section to run one or more diagnostic tests, or to view the results of the last diagnostic tests that were run on the selected component This section appears only for components on which you are allowed to run diagnostics For more information about running diagnostics, see the following sections: "Running integrated diagnostics" (page 60) "Viewing the last diagnostic results" (page 63) Component Maintenance activities for each component The following table identifies the maintenance activities you can perform for each component that is listed in the component tree Start, stop? Courtesy stop? Diagnostics available? Replaceable? Motherboard Yes No Yes Yes (IPE server) Media Bus Yes No Yes No MPB board Yes No Yes Yes Time Switch No No No No NN Standard August 2009

55 Viewing component states 55 Component Start, stop? Courtesy stop? Diagnostics available? Replaceable? MPCs (embedded on MPB boards or on MPC-8 cards) (embedded on the IPE server or on MPC-8 Yes No Yes embedded: No MPC-8 cards: Yes cards) Multimedia channels Yes Yes Yes No Call channels Yes Yes No No DS30X link Yes No No No Note: The MGate card and DS30X cable are replaceable If you are having problems with the DS30X link, determine if either one or both of those items is causing the problem and needs to be replaced Viewing component states Introduction View the state of a component to determine the general condition of the component, including whether the component is disabled or off duty The state of a component is shown in the Maintenance section of the Maintenance page Component states You can determine the state of a component by looking at the State box in the Maintenance section State Active Disabled Idle InTest Loading Description The component is working and currently involved in processing a call The diagnostic failed The component is working but not currently involved in processing a call A diagnostic is running on the resource or device The component has been started, which takes it out of the Off Duty state This state occurs quickly and is immediately followed by Idle No resources The hardware required for the component to operate is not installed or is not operating properly NN Standard August 2009

56 56 Chapter 5 Using CallPilot Manager to monitor hardware State Not Configured Description The device is not configured in CallPilot For example, a DSP is not being used because it was not allocated in the Configuration Wizard Off Duty Remote Off Duty Shutting Down The component has been stopped The component has been taken out of service at the switch The component is in the process of stopping This state occurs quickly and is immediately followed by Off Duty Uninitiated The call processing component has not initialized the resource Alert icons If one of the following icons appears next to a component in the tree, then the component or one of its subcomponents is experiencing a problem: Icon Description A problem exists with a subcomponent of the selected component Expand the tree to locate the subcomponent with the problem A problem exists with the selected component To view the state of a hardware component Step Action 1 Run CallPilot Manager and log in 2 In CallPilot Manager, click Maintenance Maintenance Admin Result: The Maintenance page appears 3 Click the plus sign (+) beside the CallPilot server to expand the component tree 4 Continue clicking the plus sign (+) until the component with which you want to work is visible NN Standard August 2009

57 Starting and stopping components 57 5 Click the hardware component with which you want to work Result: The Maintenance page refreshes to show details about the component 6 Scroll down to the Maintenance section The following illustration shows the Maintenance section for an MPC-8 card: 7 View the state of the selected component in the State box End Starting and stopping components Introduction When you stop a component, you take it out of service and prevent it from operating You must stop a component before you can replace it (if the component is replaceable) or run a diagnostic test on it To bring an out-of-service component back into service, you must start it Start and stop components from the Maintenance section on the Maintenance page ATTENTION Nortel recommends that, if possible, you courtesy stop a component Courtesy stop is available only at the individual channel level To courtesy down CallPilot, use the following: Multimedia Monitor: to courtesy stop a range of multimedia channels Channel Monitor: to courtesy stop a range of call (DS30X, also known as DS0) channels For instructions, see "Section C: Working with the Multimedia and Channel Monitors" (page 66) NN Standard August 2009

58 58 Chapter 5 Using CallPilot Manager to monitor hardware Stop versus courtesy stop The following two methods of taking a component out of service allow you to choose how active calls are affected: Courtesy stop A courtesy stop takes the component out of service only after the component has finished processing the active call If the component is currently processing a call, the call is not dropped; the component remains active until the call is finished If the component is not currently in use, it is taken out of service immediately Courtesy stop is preferred over a regular stop Stop A stop takes the component out of service immediately, regardless of whether the component is currently processing calls All active calls are dropped Typically, you perform a stop only when severe problems that are affecting a large number of incoming calls occur or if your organization determines a special need for it Components that can be started and stopped Only the following components can be started and stopped: Note: If you want to start or stop more than one or two multimedia (DSP) or call (DS30X) channels, use the Multimedia Monitor or Channel Monitor For instructions, see "Section C: Working with the Multimedia and Channel Monitors" (page 66) Component Motherboard (IPE server) Time Switch MPCs (embedded on the IPE server or on MPC-8 cards) Multimedia channels Channels DS30X link Effect of stopping Takes all call processing resources on the selected board out of service You cannot perform maintenance administration on the timeswitch Takes the selected MPC out of service Takes the selected DSP out of service Takes the selected DS30X channel out of service Takes the selected DS30X link out of service To start or stop a component Step Action 1 Run CallPilot Manager and log in NN Standard August 2009

59 Starting and stopping components 59 2 In CallPilot Manager, click Maintenance Maintenance Admin Result: The Maintenance page appears 3 Click the plus sign (+) beside the CallPilot server to expand the component tree 4 Continue clicking the plus sign (+) until the component with which you want to work is visible 5 Click the hardware component that you want to start or stop Result: The Maintenance page refreshes to show details about the component 6 Scroll down to the Maintenance section The following illustration shows the Maintenance section for an MPC-8 card 7 Click Courtesy Stop, Stop, or Start, as required Button Start Courtesy Stop Description If the selected component is out of service, click this button to put it into service Click this button to take the selected component out of service CallPilot waits for the call to be completed before disabling the component ATTENTION If you are courtesy stopping all components (that is, you are taking the entire system down), ensure that you inform all administrators, desktop messaging users, and Web messaging users so that they can log off their sessions before you proceed The system asks you to confirm the Courtesy stop If you click OK, the component is put out of service after all calls are finished NN Standard August 2009

60 60 Chapter 5 Using CallPilot Manager to monitor hardware Button Description Stop Click this button to take the selected component out of service immediately All calls that are in progress are disconnected immediately ATTENTION If you are stopping all components (that is, you are taking the entire system down), ensure that you inform all administrators, desktop messaging users, and Web messaging users so that they can log off their sessions before you proceed End Running integrated diagnostics Introduction You should run diagnostic tests from the Diagnostics section on the Maintenance page in the following circumstances: You want to ensure that a component is operating properly after installing or reinstalling it The CallPilot server has trouble processing incoming calls, and you hope that diagnostic results can tell you why Problems include static, dropped calls, and cross talk (hearing another conversation) Before you begin ATTENTION Take the component out of service before you run the diagnostic test See "Starting and stopping components" (page 57) NN Standard August 2009

61 Running integrated diagnostics 61 Component Components that have diagnostic tests available The following table identifies the components on which you can run diagnostics Diagnostics available? Replaceable? Motherboard Yes Yes (IPE server) Time Switch No No MPCs (embedded on the IPE server or on MPC-8 cards) Yes Embedded: No MPC-8 cards: Yes Media channels No No Call channels No No DS30X link No No Diagnostic tests available for each component The diagnostic tests that are available for each component are listed in the Diagnostic section of the Maintenance page To view the list of diagnostic tests for a particular component, click the component in the component tree If a diagnostic test fails or cannot be run If a warning message appears, the diagnostic test cannot be run because a prerequisite condition has not been met If a diagnostic test fails, a message appears in a new browser window (see the example on page Step 9) In both cases, check the Alarm Monitor to determine the reason and the appropriate action to take (See "Section A: Tools for isolating and fixing hardware problems" (page 46)) If the Alarm Monitor and Event Browser do not provide a solution to a hardware problem, you may need to replace or service a component If the problem is with a component that is not replaceable because it is not a physical entity (such as the Time Switch), you must either replace its parent component or contact your Nortel technical support representative, depending on the component ATTENTION Nortel recommends that you courtesy stop rather than stop a component if possible For instructions, see "Starting and stopping components" (page 57) NN Standard August 2009

62 62 Chapter 5 Using CallPilot Manager to monitor hardware To run a diagnostic test Step Action 1 Run CallPilot Manager and log in 2 In CallPilot Manager, click Maintenance Maintenance Admin Result: The Maintenance page appears 3 Click the plus sign (+) beside the CallPilot server to expand the component tree 4 Continue clicking the plus sign (+) until the component with which you want to work is visible 5 Click the hardware component for which you want to run diagnostics Result: The Maintenance page refreshes to show details about the component 6 Scroll down to the Maintenance section, and ensure that the component is out of service Note: For instructions on taking the component out of service, see "To start or stop a component" (page 58) 7 Scroll down to the Diagnostics section Result: The following illustration shows the Diagnostics section for an MPC-8 card (removable MPC: NN Standard August 2009

63 Viewing the last diagnostic results 63 8 Check the check box for each diagnostic that you want to run Note: If you want to run all of the diagnostics, check the Diagnostic Description check box at the top of the list 9 Click Run Result: A new Web browser window opens to display the progress and results of the diagnostics Note: The Diagnostic Results box in the Diagnostics section displays diagnostic results when you click Get Last Result End Viewing the last diagnostic results Introduction You can review the results of previously run diagnostics by clicking the Get Last Results button for a component NN Standard August 2009

64 64 Chapter 5 Using CallPilot Manager to monitor hardware To view the last diagnostics result Step Action ATTENTION Nortel recommends that you courtesy stop rather than stop a component if possible For instructions, see "Starting and stopping components" (page 57) 1 Run CallPilot Manager and log in 2 In CallPilot Manager, click Maintenance Maintenance Admin Result: The Maintenance page appears 3 Click the plus sign (+) beside the CallPilot server to expand the component tree 4 Continue clicking the plus sign (+) until the component with which you want to work is visible 5 Click the hardware component for which you want to run diagnostics Result: The Maintenance page refreshes to show details about the component 6 Scroll down to the Diagnostics section Result: The following figure shows the Diagnostics section for an MPC-8 card (removable MPC NN Standard August 2009

65 Viewing the last diagnostic results 65 7 Check the check box for each diagnostic for which you want to review results 8 Click Get Last Result Result: The results appear in the Diagnostic Results box NN Standard August 2009

66 66 Chapter 5 Using CallPilot Manager to monitor hardware End Last diagnostic results The results of the last diagnostic test display the following information in the Diagnostic Results box: diagnostic title diagnostic result: pass or fail the date and time the test was completed Section C: Working with the Multimedia and Channel Monitors In this section "Working with the Multimedia Monitor" (page 67) "Working with the Channel Monitor" (page 68) NN Standard August 2009

67 Working with the Multimedia Monitor 67 Working with the Multimedia Monitor Introduction The Multimedia Monitor shows the status of multimedia channels The multimedia channels are the DSP ports that process the calls They are the voice, fax, and speech recognition channels To view or work with multimedia channel states Step Action 1 Run CallPilot Manager and log in 2 In CallPilot Manager, click Maintenance Multimedia Monitor Result: The Multimedia Monitor page appears, showing the channels associated with each DSP Note: For an explanation of the channel states, refer to the CallPilot Manager online Help 3 Do one of the following: NN Standard August 2009

68 68 Chapter 5 Using CallPilot Manager to monitor hardware IF you want to stop or start all of the channels associated with a DSP THEN check the check box to the left of the DSP that you want to stop or start Repeat this step for each DSP only one or several channels that are associated with a DSP check the check box for each channel that you want to stop or start 4 Click Courtesy Stop, Stop, or Start as required Result: If you clicked Courtesy Stop or Stop, you are asked to confirm the Courtesy Stop or Stop Click OK The selected channels change to off-duty or on-duty status, according to the action you chose Note: If the buttons are not available, wait a few seconds for the page to refresh End Working with the Channel Monitor Introduction The Channel Monitor shows the status of call channels The call channels are the connections between the server and the switch that carry the call signals to CallPilot To view or work with call channel states Step Action 1 Run CallPilot Manager and log in 2 In CallPilot Manager, click Maintenance Channel Monitor Result: The Channel Monitor page appears, showing the DS30X (also known as DS0) channels associated with each DS30X link NN Standard August 2009

69 Working with the Channel Monitor 69 Note: For an explanation of the channel states, refer to the CallPilot Manager online Help 3 Do one of the following: IF you want to stop or start all of the channels associated with a DS30X link THEN check the check box to the left of the DS30X link that you want to stop or start Repeat this step for each DS30X link only one or several channels that are associated with a DS30X link check the check box for each channel that you want to stop or start 4 Click Courtesy Stop, Stop, or Start, as required Result: If you clicked Courtesy Stop or Stop, you are asked to confirm the Courtesy Stop or Stop Click OK NN Standard August 2009

70 70 Chapter 5 Using CallPilot Manager to monitor hardware The selected channels change to off-duty or on-duty status, according to the action you chose Note: If the buttons are not available, wait a few seconds for the page to refresh End NN Standard August 2009

71 71 Chapter 6 Using CallPilot system utilities In this chapter "Overview" (page 71) "Diagnostics Tool" (page 72) "PEP Maintenance utility" (page 73) "Session Trace" (page 75) "System Monitor" (page 80) "Session Trace" (page 75) Overview Introduction The following table lists the CallPilot system utilities: Utility Diagnostics Tool PEP Maintena nce Description Allows CallPilot startup diagnostics to be enabled or disabled (turned on or off) Displays a list of installed PEPs and enables PEP uninstall NN Standard August 2009

72 72 Chapter 6 Using CallPilot system utilities Utility Session Trace System Monitor Description Provides detailed information about the activity in a user s mailbox and the state of the message waiting indicator (MWI) Displays the following information: the status of all CallPilot channels the status of all CallPilot services Note: This status is more accurate than the status the operating system provides in the Services control panel particulars about the CallPilot System, such as names, keycodes, serial numbers, IP addresses, and system numbers Accessing the system utilities All CallPilot utilities are accessible from the CallPilot server in the Start Programs CallPilot System Utilities menu Diagnostics Tool Introduction The Diagnostics Tool allows you to enable or disable CallPilot startup diagnostics CallPilot startup diagnostics automatically identify hardware problems that may exist when the system and its services are started (DSP, TimeSwitch, MediaBus) When you disable startup diagnostics, you can save time during system maintenance operations where restarts or Call Processing services restarts are required There are three recommended steps: Use the Diagnostics Tool to turn off CallPilot startup diagnostics Perform system maintenance Use the Diagnostics Tool to turn on CallPilot startup diagnostics To access the Diagnostics Tool On the Windows desktop, click Start Programs CallPilot System Utilities Diagnostic Tool Result: The Diagnostics Tool window appears NN Standard August 2009

73 PEP Maintenance utility 73 To enable startup diagnostics From the Diagnostics Tool window, select Configuration Maintenance Startup Diag Enable To disable startup diagnostics ATTENTION Nortel recommends that you leave the startup diagnostics turned on When you disable CallPilot startup diagnostics, you prevent CallPilot from automatically identifying hardware problems that may exist when the system and its services are started (DSP, TimeSwitch, MediaBus) On the Diagnostics Tool window, select Configuration Maintenance Startup Diag Disable PEP Maintenance utility Introduction The PEP Maintenance utility displays a list of all installed PEPs on the server and enables you to uninstall PEPS For information on installing or uninstalling PEPs, refer to the CallPilot Software Administration and Maintenance guide To access the PEP Maintenance utility From the Windows desktop, click Start Programs CallPilot System Utilities PEP Maintenance Utility NN Standard August 2009

74 74 Chapter 6 Using CallPilot system utilities Result: The DMI Viewer window appears To view a list of all installed PEPs Step Action 1 Click the component for which you want to display the PEP list 2 Click Show PEPs Result: A list of all installed PEPs appears in the left pane 3 If you want to review the readme file associated with a PEP, click the PEP, and then click Read Result: The readme file opens in Notepad NN Standard August 2009

75 Session Trace 75 End Session Trace Introduction The Session Trace tool displays detailed information about the activity in a user s mailbox and the state of the message waiting indicator (MWI) The session information includes voice messaging call answering express messaging activity (messages composed and sent, or left in a mailbox) the number of messages played or unplayed at the beginning, middle, and end of a session the number of deleted read messages the number of deleted unread messages messages and personal distribution lists restored into a mailbox the last change to the MWI (turned on or off, or untouched) This session information allows an administrator or technician to study the state of a user s mailbox and the MWI, and to use that information to follow up on any user complaints For example, a user might complain that the NN Standard August 2009

76 76 Chapter 6 Using CallPilot system utilities MWI was on, but no voice messages were in the mailbox when the user logged on The session information might tell the administrator why the MWI was turned on To access the session trace tool From the Windows desktop, click Start Programs CallPilot System Utilities Session Trace Tool Result: The MCE Session Trace window appears To find a session Step Action 1 From the Session Type drop-down menu, choose the type of session NN Standard August 2009

77 Session Trace 77 To display a list of all session types, select All Session Types 2 Enter as much information in the search criteria boxes to identify the session you want to view To display a list of all users for the selected Session Type, leave the search criteria boxes blank 3 Click Search to initiate the search a If you did not enter any user information, a list of users matching the Session Type appears at the bottom of the window To select a user from the list, double-click the user name to display session type information b If you selected All Session Types for a user, the session type information appears to the right of the window 4 Double-click the session type to display the session information Result: The Session Type information appears at the bottom of the window End NN Standard August 2009

78 78 Chapter 6 Using CallPilot system utilities Session type information Call Answering session type information NN Standard August 2009

79 Session Trace 79 Expired messages session type information Express Messaging session type information NN Standard August 2009

80 80 Chapter 6 Using CallPilot system utilities Logon OK session type information Selective Restore session type information System Monitor Introduction The System Monitor consists of three tabs, as described in the following table: Tab Channel Monitor Description Shows the status of all CallPilot services, multimedia channels (DSP channels), and call channels (DS30X channels) NN Standard August 2009

81 System Monitor 81 Tab System Info Legend/Help Description Displays details about the CallPilot System, such as features purchased, keycode, serial number, and CallPilot server IP addresses Provides a description of icons and terminology displayed in the System Monitor window System Monitor is a non-destructive tool that does not alter the behavior of any CallPilot components To access the System Monitor On the Windows desktop, click Start Programs CallPilot System Utilities System Monitor Result: The CallPilot System Monitor window appears By default, the Channel Monitor tab appears on top Click the other tabs to view the information on those tabs About the Channel Monitor tab The following iillustration shows the Channel Monitor tab, followed by a description of its contents NN Standard August 2009

82 82 Chapter 6 Using CallPilot system utilities CallPilot services The Service Name pane shows the status of services from a CallPilot perspective The status shown in the operating system Services control panel may state that a service is running, but it may not actually be fully running or in service from a CallPilot perspective Refer to the System Monitor tool Channel Monitor tab for the true status The services listed under Service Name should be either running or in full service when CallPilot is functioning optimally If any CallPilot services are stopped, investigate the cause of this Call Nortel technical support for assistance Note: While any stopped services should be investigated, some services are not critical CallPilot may continue to handle call processing even with some services stopped The critical services that are needed for basic CallPilot call answering are listed in the following table For your reference, the equivalent names as they appear in the Windows Control Panel are also listed CallPilot SystemMonitor CTMS Service Telephony (TAPI) MCE SLEE MCE Notification MAS Notification MAS CCR MAS BCR SQL Anywhere MAS MltmediaCache Windows Control Panelequivalent CTMS Server Telephony Service CallPilot SLEE Service CallPilot MWI Service CallPilot Notification Service CallPilot Call Channel Router CallPilot Blue Call Router Adaptive Server Anywhere - %ComputerName %_SQLANY CallPilot Multimedia Cache MAS MltmediaVol1 CallPilot Multimedia Volume 1 MAS MltmediaVol102(TRP only) MAS MltmediaVol103 (TRP only) MAS Rsrc Pckg 1 CallPilot Multimedia Volume 102 (TRP only) CallPilot Multimedia Volume 103 (TRP only) CallPilot Resource Package1 DSPs In the DSP pane, each DSP is represented in a separate row Each box in the row is one DSP channel or multimedia channel Click the Legend/Help tab to view descriptions of the multimedia channel icons NN Standard August 2009

83 System Monitor 83 For 201i servers, DSPs reside on the motherboard and on MPC-8 cards DSPs are distributed as follows: The 201i server contains one embedded DSP with up to four MPC-8 cards Each MPC-8 card contains a single DSP DS30X links In the DS30X link pane, each DS30 row represents a separate DS30X link (also referred to as a DS30 link) Each box in the row represents one DS30X channel For the 201i server, the DS30X link to the switch is supported by the connection of the server to the switch backplane About the System Info tab The following iillustration shows the System Info tab, followed by a description of its contents The numbered items provide information about the features purchased Information about the underlying operating system, including the server IP addresses, is provided in the top right corner NN Standard August 2009

84 84 Chapter 6 Using CallPilot system utilities PEP information and configured Service DNs are listed in the bottom part of the window About the Legend/Help tab The following iillustration shows the Legend/Help tab Consult this tab for descriptions of the icons found in the Channel Monitor tab Session Trace The Session Trace tool displays detailed information about the activity in a user s mailbox and the state of the message waiting indicator (MWI) The session information includes voice messaging call answering express messaging activity (messages composed and sent, or left in a mailbox) the number of messages played or unplayed at the beginning, middle, and end of a session messages and personal distribution lists restored into a mailbox the last change to the MWI (turned on or off, or untouched) NN Standard August 2009

85 Session Trace 85 This session information allows an administrator or technician to study the state of a user s mailbox and the MWI, and to use that information to follow up on any user complaints For example, a user may complain that the MWI was on, but no voice messages were in the mailbox when the user logged on The session information can tell the administrator why the MWI was turned on To access the session trace tool From the Windows desktop, click Start Programs CallPilot System Utilities Session Trace Tool Result: The MCE Session Trace window appears To find a session Step Action 1 From the Session Type drop-down menu, choose the type of session To display a list of all session types, select All Session Types 2 Enter as much information in the search criteria boxes to identify the session you want to view To display a list of all users for the selected Session Type, leave the search criteria boxes blank 3 Click Search to initiate the search a If you did not enter any user information, a list of users matching the Session Type appears at the bottom of the window To select a user from the list, double-click the user name to display session type information b If you selected All Session Types for a user, the session type information appears to the right of the window 4 Double-click the session type to display the session information Result: The Session Type information appears at the bottom of the window The following example shows Call Answering session type information NN Standard August 2009

86 86 Chapter 6 Using CallPilot system utilities End NN Standard August 2009

87 Chapter 7 Performing hardware maintenance and mechanical assembly 87 In this chapter "Overview" (page 87) "Removing the server from the switch" (page 88) "Replacing the server" (page 89) "Replacing the IDE hard drive" (page 93) "Replacing the software feature key" (page 103) "Replacing Multimedia Processing Cards" (page 105) Overview Introduction Before you can begin component replacement, you must do the following: Gather the tools you need Remove the 201i server from the switch Become familiar with component layout on the 201i server Equipment required You need the following tools, based on the component you are replacing: antistatic wrist strap or antistatic mat Phillips No 1 and No 2 screwdrivers tweezers NN Standard August 2009

88 88 Chapter 7 Performing hardware maintenance and mechanical assembly Before you begin Shut down the server software Then remove the server from the switch and place it on a static-resistant surface, with the component side facing up If you need to replace the entire 201i server, review "Replacing the server" (page 89) Then review the procedures for installing the server and conducting diagnostic tests Removing the server from the switch Introduction You must remove the server from the switch before you replace the following components: hard drive software feature key (dongle) Note: You can replace an MPC-8 card without powering down the 201i server Equipment required The following equipment is required for this procedure: antistatic mat antistatic wrist strap To remove the server from the switch Step Action 1 Power down the server by unseating it from the back plane Wait 15 seconds to complete powering down, then remove the server For instructions, refer to the CallPilot Installation and Configuration Task List (NN ) 2 Turn off the monitor 3 Disconnect the monitor, keyboard, and mouse 4 Power down the peripheral SCSI devices, and disconnect the SCSI cable 5 Open the lock latches at the top and bottom of the server 6 Grip the faceplate, and then unseat the server from the switch Wait 15 seconds, then remove the server 7 Place the server on a clean, static-resistant surface NN Standard August 2009

89 Replacing the server 89 End What is next? Replace and upgrade components, as required Replacing the server Introduction Replace the server only if you are instructed to do so For activities that are not supported as field procedures, you must return the server to Nortel for service This section summarizes the procedure for replacing the server References are made to specific component replacement procedures where applicable To replace the server Step Action 1 If the installed server is functional, perform a complete backup of the hard disk as a precautionary measure 2 Use the Maintenance screen in CallPilot Manager to take the installed MPC-8 cards out of service (see "Starting and stopping components" (page 57)) 3 Remove the MPC-8 cards from the faceplate of the server (see "Replacing Multimedia Processing Cards" (page 105)) 4 Shut down the installed server (refer to "Starting up and shutting down the CallPilot server" in the CallPilot Installation and Configuration Task List) 5 Power down the server by unseating it from the back plane Wait 15 seconds to complete powering down, then remove the server 6 Disconnect all peripherals from the server 7 Remove the server from the switch (see "Removing the server from the switch" (page 88)) 8 Remove the software feature key (dongle) from the defective server, and then install it in the replacement server (see "Replacing the software feature key" (page 103)) 9 Remove the hard drive from the defective server, and then install it in the replacement server (see "To remove the IDE hard drive" (page 94)) NN Standard August 2009

90 90 Chapter 7 Performing hardware maintenance and mechanical assembly 10 Install the replacement server on the switch, and then reconnect the peripherals 11 Install the MPC-8 cards removed from the defective server (see "To install an MPC-8 card" (page 109)) 12 Boot the server to the operating system 13 Run the Configuration Wizard to configure the new hardware For instructions, refer to the CallPilot <switch model> and CallPilot Server Configuration guide for your switch and server End 201i server component diagram: exploded view The following diagram identifies component locations on the 201i server NN Standard August 2009

91 Replacing the server i server component diagram: complete assembly The following diagram shows the 201i server when it is completely assembled NN Standard August 2009

92 92 Chapter 7 Performing hardware maintenance and mechanical assembly Legend Item Description 1 Heat sink 2 Hard drive power cable 3 Hard drive data cable 4 Secondary backplane connector pin 5 Secondary backplane connector 6 35" IDE hard drive 7 Hard drive mounting bracket NN Standard August 2009

93 Replacing the IDE hard drive 93 Item Description 8 Software feature key (dongle) 9 Faceplate 10 Monitor connector 11 Mouse connector 12 Keyboard connector Replacing the IDE hard drive Introduction The hard drive rests lengthwise along the backplane side of the server The hard drive bracket is secured in place by five screws: two on the backplane edge, two through the motherboard, and one through the bottom edge of the stiffener Note: The 35 inch hard drive is no longer available A 25 inch drive must be ordered as a replacement If you are replacing a 35 inch hard drive with a new 25 inch hard drive, you must have the NTRH9107E5 hard drive replacement kit The kit description and assembly instructions are described later in this section The 25 inch hard drive is ordered separately See the Nortel price book for particulars Equipment required The following equipment is required for this procedure: antistatic wrist strap Phillips No 1 screwdriver Before you begin Before you replace the hard drive, review the following: "Removing the server from the switch" (page 88) the "201i server component diagram: exploded view" (page 90) Hard drive assembly diagram The following diagram shows the hard drive in its assembled state Note: The following four diagrams depict the 35 inch hard drive assembly The 25 inch drive assembly is slightly different, but the removal instructions for the assembly are the same NN Standard August 2009

94 94 Chapter 7 Performing hardware maintenance and mechanical assembly To remove the IDE hard drive Step Action 1 Do the following: a Remove the two screws on the back of the motherboard b Remove the screw at the bottom of the stiffener cage c Remove the two screws on the hard drive stiffener cage (along the backplane edge of the server) See the following diagram NN Standard August 2009

95 Replacing the IDE hard drive 95 2 Do the following: a Dislodge the power cable from its connector and lift it away from the motherboard b Slide one hand as far as you can beneath the hard drive so that it is securely supported and you can touch the data cable connector on the motherboard NN Standard August 2009

96 96 Chapter 7 Performing hardware maintenance and mechanical assembly 3 Use the pull tabs to gently remove the data cable connector from the motherboard See the following diagram NN Standard August 2009

97 Replacing the IDE hard drive 97 4 Lift the hard drive assembly away from the motherboard 5 Do the following: IF you are replacing a 35 inch hard drive replacing a 25 inch hard drive THEN Go to "To replace a 35 inch drive with a 25 inch hard drive" (page 99)You do not need to remove the drive from the assembly continue with step 6 6 Disconnect the black hard drive adaptor from the hard drive 7 Detach the hard drive by removing the four screws on the bottom of the hard drive assembly NN Standard August 2009

98 98 Chapter 7 Performing hardware maintenance and mechanical assembly 8 Fasten the new drive to the hard drive assembly bracket using the four screws from the replacement kit 9 Connect the black hard drive adaptor to the hard drive 10 With the drive on top, and the cable facing the top of the server, mount the drive assembly The slot in the drive assembly goes over the PCI connector on the motherboard 11 Fasten the two screws on the back of the motherboard 12 Fasten the screw on the stiffening cage 13 Fasten the two screws on the hard drive stiffener cage (along the backplane edge of the server) 14 Connect the data cable from the drive to the motherboard connector NN Standard August 2009

99 Replacing the IDE hard drive 99 CAUTION Ensure the pins on the data connector on the motherboard line up correctly with the data cable connector 15 Connect the drive power connector to the motherboard power connector End To replace a 35 inch drive with a 25 inch hard drive Step Action 1 Inspect the NTRH0107E5 replacement kit for the following parts: Item No Quantity Description 1 1 Power coupler, large to small NN Standard August 2009

100 100 Chapter 7 Performing hardware maintenance and mechanical assembly inch disk drive This item is ordered separately Check the Nortel price book for ordering procedures 3 4 Screws (for mounting the hard drive on the bracket) 4 1 Small drive bracket 5 1 Tie wrap inch hard drive adaptor 7 1 Flat flexible cable 8 2 Screws These screws are shorter than the four screws in item 3 Hard drive mounted on bracket 2 Place the 25 inch hard drive in the palm of your hand with the screw holes facing upwards 3 Place the hard drive bracket over the hard drive with the data connector facing the notched end of the bracket 4 Insert the four screws, listed as kit item 3, in the mounting holes, and tighten them 5 Attach the black cable adaptor to the IDE connector on the hard drive The power cable pins go to the left side of the connector as NN Standard August 2009

101 Replacing the IDE hard drive 101 you are facing it Ensure the left-most pins are connected Four pins remain unconnected on the right side of the connector 6 Attach the flat flexible cable to the black connector The red stripe on the ribbon cable goes to the end of the connector opposite from the power pins 7 Turn the drive assembly over with the hard drive facing up Note: The diagram below shows the bottom of the bracket assembly and hard drive 8 Loop the red and black power wires under the hard drive adaptor and mount the power coupler between the two tabs on the bracket 9 connect the original power cable to the adaptor, and fasten the connectors to the bracket with the tie wrap The tie wrap goes through the rectangular hole and between the two inner power wires Bottom view of hard drive assembly 10 With the drive on top, and the cable facing the top of the server, mount the drive assembly The slot in the drive assembly goes over the PCI connector on the motherboard NN Standard August 2009

102 102 Chapter 7 Performing hardware maintenance and mechanical assembly Note: The PCI connector on the motherboard is reserved for future use 11 Fasten the two screws on the back of the motherboard These screws are from the original assembly 12 Fasten the screw on the stiffening cage This screw is from the original assembly 13 Fasten the two screws on the hard drive stiffener cage along the backplane edge of the server These screws are item number 8 in the replacement kit 14 Connect the flat flexible data cable from the drive to the motherboard connector CAUTION Ensure the pins on the data connector on the motherboard line up correctly with the data cable connector 15 Connect the drive power connector to the motherboard power connector Mounting the drive assembly on the motherboard NN Standard August 2009

103 Replacing the software feature key 103 Hard drive assembly mounted on Motherboard End What is next? Review the procedures for installing the server and conducting diagnostic tests Replacing the software feature key Introduction The software feature key (dongle) stores the unique serial number of the server If the 201i server must be replaced, use this procedure to move the software feature key from the faulty server to the replacement server Equipment required The following equipment is required for this procedure: flat blade screwdriver tweezers NN Standard August 2009

104 104 Chapter 7 Performing hardware maintenance and mechanical assembly Before you begin Before you replace the hard drive, review the following: "Removing the server from the switch" (page 88) the "201i server component diagram: exploded view" (page 90) To replace the software feature key Step Action 1 Use the flat blade of the screwdriver to lift the clip that secures the software feature key to the motherboard CAUTION Ensure that you do not bend the clip so that it can no longer apply downward pressure 2 Use the tweezers to pull the software feature key out of the socket 3 Insert the software feature key into the socket on the replacement server, lip side up When the software feature key (dongle) is correctly installed, it is firmly seated in its socket See the following diagram NN Standard August 2009

105 Replacing Multimedia Processing Cards 105 End Replacing Multimedia Processing Cards Introduction The Nortel MPC-8 card supports multimedia telephony services on the 201i server Note: The 201i server motherboard contains one built-in MPC This MPC is known as MPC 1 Supported MPC-8 card versions The 201i server supports MPC-8 cards, Release 14 or later What the MPC-8 card looks like The following diagram shows the MPC-8 card NN Standard August 2009

106 106 Chapter 7 Performing hardware maintenance and mechanical assembly Correct card insertion Four specially designed card slots for the MPC-8 are located on the 201i server faceplate The MPC-8 card is keyed so that it fits only one way into the slot on the 201i server faceplate If the card is inserted incorrectly, the card does not go all the way into the slot CAUTION If you force the card into the slot incorrectly, this can result in damage to the MPC-8 card and the 201i server Location of MPC slots There is an ejector button, slot, and LED for each MPC The following diagram shows where they are located on the 201i server NN Standard August 2009

107 Replacing Multimedia Processing Cards 107 The following table describes each LED status Status Off On Off, then on On, then off Description The MPC is not receiving power It is safe to remove the card The MPC is in use In this case, it is not safe to remove the card The MPC has been recognized by the 201i server software and has been powered up The MPC has been successfully powered down It is safe to remove the card NN Standard August 2009

108 108 Chapter 7 Performing hardware maintenance and mechanical assembly To remove an MPC Step Action ATTENTION You can replace an MPC-8 card without powering down the 201i server You must, however, disable the MPC-8 card using the CallPilot Manager software (as described in this procedure) before you remove it from the server ATTENTION This procedure assumes that the 201i server is locked into position on the IPE shelf If it is not, perform steps 3 and 4 only 1 In CallPilot Manager, courtesy stop the channels associated with the MPC-8 card For instructions, see "Starting and stopping components" (page 57) 2 Ensure that the MPC s LED on the 201i server faceplate is not lit, which indicates that the MPC is no longer receiving power and can be removed safely CAUTION If you remove an MPC while it is receiving power, this can damage the MPC or the 201i server 3 Firmly press the MPC ejector button to dislodge the MPC from its slot Refer to "Location of MPC slots" (page 106) CAUTION Be ready to grab the MPC card as it ejects so that it does not fall to the floor 4 Pull the MPC out of its slot End NN Standard August 2009

109 Replacing Multimedia Processing Cards 109 To install an MPC-8 card Step Action 1 Ensure that the MPC-8 card label is facing one of the following ways: facing to the right if the 201i server is inserted into the IPE shelf (see the following diagram) facing up if the 201i server is lying horizontally on a flat surface 2 Insert the card into the slot, and gently push it until it is firmly in place and the ejector button pops back out 3 Ensure that the MPC s LED lights up green 4 Run the Configuration Wizard to detect and initialize the new hardware For instructions on running the Configuration Wizard, refer to the CallPilot <switch model> and CallPilot Server Configuration guide for your switch and server NN Standard August 2009

202i Server Maintenance and Diagnostics

202i Server Maintenance and Diagnostics 202i Server Maintenance and Diagnostics NN44200-708 Document status: Standard Document version: 0102 Document date: 11 August 2009 All Rights Reserved While the information in this document is believed

More information

Avaya CallPilot 201i Server Maintenance and Diagnostics

Avaya CallPilot 201i Server Maintenance and Diagnostics Avaya CallPilot 201i Server Maintenance and Diagnostics 5.0 NN44200-705, 01.05 December 2010 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Avaya CallPilot 600r Server Maintenance and Diagnostics

Avaya CallPilot 600r Server Maintenance and Diagnostics Avaya CallPilot 600r Server Maintenance and Diagnostics 5.0 NN44200-703, 01.09 December 2010 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

201i Server Hardware Installation

201i Server Hardware Installation ATTENTION Clicking on a PDF hyperlink takes you to the appropriate page If necessary, scroll up or down the page to see the beginning of the referenced section NN44200-301 Document status: Standard Document

More information

Avaya CallPilot 1005r Server Maintenance and Diagnostics

Avaya CallPilot 1005r Server Maintenance and Diagnostics Avaya CallPilot 1005r Server Maintenance and Diagnostics 5.0 NN44200-704, 01.12 December 2010 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Software Administration and Maintenance

Software Administration and Maintenance Software Administration and Maintenance CallPilot Release 4.0 Document Number: 555-7101-202 Document Version: Standard 1.10 October 2006 Standard 1.10 Copyright 2006 Nortel Networks. All Rights Reserved.

More information

Upgrade and Platform Migration Guide

Upgrade and Platform Migration Guide Upgrade and Platform Migration Guide NN44200-400 Document status: Standard Document version: 0112 Document date: 24 April 2009 All Rights Reserved Sourced in Canada The information in this document is

More information

Upgrade and Platform Migration Guide. CallPilot Release 4.0

Upgrade and Platform Migration Guide. CallPilot Release 4.0 Upgrade and Platform Migration Guide CallPilot Release 4.0 Document Number: 555-7101-207 Document Version: Standard 1.27 Part Code: N0029406 September 2006 Standard 1.27 Copyright 2006 Nortel Networks.

More information

Administrator s Guide

Administrator s Guide Administrator s Guide CallPilot Release 4.0 Document Number: 555-7101-301 Document Version: Standard 1.12 July 2006 Standard 1.12 Copyright 2006 Nortel Networks. All Rights Reserved. The information in

More information

Communication Server 1000 and CallPilot Server Configuration

Communication Server 1000 and CallPilot Server Configuration Communication Server 1000 and CallPilot Server Configuration NN44200-312 Document status: Standard Document version: 0110 Document date: 2 February 2010 All Rights Reserved Sourced in Canada LEGAL NOTICE

More information

Homework 2 TCP/IP Network Monitoring and Management

Homework 2 TCP/IP Network Monitoring and Management Homework 2 TCP/IP Network Monitoring and Management Hw 2 Assigned on 2015/9/1, Due 2015/9/15 Hand-In Requirement Prepare a activity/laboratory report (name it Hw4-WebSys-YourName.docx) using the ECET Lab

More information

Avaya CallPilot 703t Server Maintenance and Diagnostics

Avaya CallPilot 703t Server Maintenance and Diagnostics Avaya CallPilot 703t Server Maintenance and Diagnostics 5.0 NN44200-702, 01.09 December 2010 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

C a l l P i l o t. Release Standard Multimedia Messaging User Guide

C a l l P i l o t. Release Standard Multimedia Messaging User Guide TM C a l l P i l o t Release 4.0 - Standard 1.08 Multimedia Messaging User Guide CallPilot Multimedia Messaging User Guide Document number: 555-7101-420 Product releases: 4.0 Document release: Standard

More information

Multimedia Messaging User Guide

Multimedia Messaging User Guide Multimedia Messaging User Guide ATTENTION Clicking on a PDF hyperlink takes you to the appropriate page If necessary, scroll up or down the page to see the beginning of the referenced section NN44200-106

More information

Nortel CallPilot. Reporter Guide NN

Nortel CallPilot. Reporter Guide NN NN44200-603 Document status: Standard Document version: 0107 Document date: 22 December 2009 All Rights Reserved The information in this document is subject to change without notice The statements, configurations,

More information

Meridian Mail to CallPilot Migration Utility Guide

Meridian Mail to CallPilot Migration Utility Guide Meridian Mail to CallPilot Migration Utility Guide NN44200-502 Document status: Standard Document version: 0104 Document date: 24 January 2009 All Rights Reserved Sourced in Canada The information in this

More information

High Availability: Installation and Configuration

High Availability: Installation and Configuration High Availability: Installation and Configuration NN44200-311 Document status: Standard Document version: 0118 Document date: 23 April 2010 All Rights Reserved Sourced in Canada The information in this

More information

600r Server Hardware Installation

600r Server Hardware Installation 600r Server Hardware Installation NN44200-307 Document status: Standard Document version: 0103 Document date: 14 May 2008 All Rights Reserved Sourced in Canada The information in this document is subject

More information

Homework 2: Lab Activity TCP/IP Network Monitoring and Management

Homework 2: Lab Activity TCP/IP Network Monitoring and Management Homework 2: Lab Activity TCP/IP Network Monitoring and Management Hw 2 Assigned on 2017/8/29, Due 2017/9/7 Hand-In Requirement Prepare a activity/laboratory report (name it Hw2-WebSys-YourName.docx) using

More information

CallPilot Troubleshooting Reference Guide

CallPilot Troubleshooting Reference Guide 555-7101-501 CallPilot Troubleshooting Reference Guide Product release 3.x Standard 1.0 November 2004 CallPilot Troubleshooting Reference Guide Publication number: 555-7101-501 Product release: 3.x Document

More information

CallPilot. Meridian Mail to CallPilot Migration Utility Guide. Product release 2.x Standard 2.

CallPilot. Meridian Mail to CallPilot Migration Utility Guide. Product release 2.x Standard 2. 555-7101-801 555-7101-801 CallPilot Meridian Mail to CallPilot Migration Utility Guide Product release 2.x Standard 2.0 May 2004 CallPilot Meridian Mail to CallPilot Migration Utility Guide Publication

More information

Lab 6.7.1: Ping and Traceroute

Lab 6.7.1: Ping and Traceroute Topology Diagram Addressing Table Device Interface IP Address Subnet Mask Default Gateway R1-ISP R2-Central Eagle Server S0/0/0 10.10.10.6 255.255.255.252 N/A Fa0/0 192.168.254.253 255.255.255.0 N/A S0/0/0

More information

Reporting for Contact Center Setup and Operations Guide. BCM Contact Center

Reporting for Contact Center Setup and Operations Guide. BCM Contact Center Reporting for Contact Center Setup and Operations Guide BCM Contact Center Document Number: Document Status: Standard Document Version: 05.01 Date: September 2006 Copyright 2005 2006 Nortel Networks, All

More information

Upgrade Guide. BCM Business Communications Manager

Upgrade Guide. BCM Business Communications Manager Upgrade Guide BCM50 2.0 Business Communications Manager Document Status: Standard Document Number: NN40020-401 Document Version: 01.01 Part Code: N0107119 Date: October 2006 Copyright 2006 Nortel Networks,

More information

Avaya CallPilot 201i Server Hardware Installation

Avaya CallPilot 201i Server Hardware Installation Avaya CallPilot 201i Server Hardware Installation 5.0 NN44200-301, 01.03 December 2010 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Chapter 5: Trouble shooting of a network

Chapter 5: Trouble shooting of a network 5 Troubleshooting TCP/IP Fig 5 show trouble shooting a TCP/IP Chapter 5: Trouble shooting of a network Steps 1 First, determines whether your local host is properly configured. Step 2 Next, uses the ping

More information

Call Center Management Information System CC MIS Getting Started Guide (Supervisor Interface)

Call Center Management Information System CC MIS Getting Started Guide (Supervisor Interface) 297-2671-175 Call Center Management Information System CC MIS Getting Started Guide (Supervisor Interface) Release 6.0 Standard 1.0 June 2005 Call Center Management Information System CC MIS Getting Started

More information

Planning & Engineering Guide

Planning & Engineering Guide Planning & Engineering Guide CallPilot Release 4.0 Document Number: 555-7101-101 Document Version: Standard 1.12 August 2006 Standard 1.12 Copyright 2006 Nortel Networks. All Rights Reserved. The information

More information

Lab 9.8.1: Address Resolution Protocol (ARP)

Lab 9.8.1: Address Resolution Protocol (ARP) Topology Diagram Addressing Table Device Interface IP Address Subnet Mask Default Gateway R1-ISP R2-Central S0/0/0 10.10.10.6 255.255.255.252 N/A Fa0/0 192.168.254.253 255.255.255.0 N/A S0/0/0 10.10.10.5

More information

NN Nortel Communication Server 1000 Linux Platform Base and Applications Installation and Commissioning

NN Nortel Communication Server 1000 Linux Platform Base and Applications Installation and Commissioning Linux Platform Base and Applications Installation and Commissioning Release: Release 5.0 Document Revision: 01.05 www.nortel.com NN43001-315. Release: Release 5.0 Publication: NN43001-315 Document release

More information

AT&T Digital Subscriber Line Service

AT&T Digital Subscriber Line Service AT&T Digital Subscriber Line Service Windows 2000 Professional PC Configuration Guide Overview Welcome to AT&T DSL Internet Service! This guide is designed to help you configure your PC to access the Internet

More information

A+ Guide to Managing & Maintaining Your PC, 8th Edition. Chapter 17 Windows Resources on a Network

A+ Guide to Managing & Maintaining Your PC, 8th Edition. Chapter 17 Windows Resources on a Network Chapter 17 Windows Resources on a Network Objectives Learn how to support some client/server applications Learn how to share and secure files and folders on the network Learn how to troubleshoot network

More information

Nortel Communication Server 1000 Using the DMC DECT Manager. Release: 7.0 Document Revision: NN

Nortel Communication Server 1000 Using the DMC DECT Manager. Release: 7.0 Document Revision: NN Release: 7.0 Document Revision: 01.01 www.nortel.com NN43001-142. . Release: 7.0 Publication: NN43001-142 Document release date: 4 June 2010 While the information in this document is believed to be accurate

More information

Network+ Guide to Networks 6 th Edition. Chapter 9 In-Depth TCP/IP Networking

Network+ Guide to Networks 6 th Edition. Chapter 9 In-Depth TCP/IP Networking Network+ Guide to Networks 6 th Edition Chapter 9 In-Depth TCP/IP Networking Objectives Describe methods of network design unique to TCP/IP networks, including subnetting, CIDR, and address translation

More information

Nortel Quality Monitoring. Maintenance Guide NN

Nortel Quality Monitoring. Maintenance Guide NN NN44480-504 Document status: Standard Document version: 0102 Document date: 6 November 2009 All Rights Reserved While the information in this document is believed to be accurate and reliable, except as

More information

General Network Troubleshooting

General Network Troubleshooting Overview Contents This document outlines some basic network troubleshooting techniques that can be used to test network connectivity. They are useful when troubleshooting issues with Crystal Enterprise

More information

CallPilot 5.0 Library Listing

CallPilot 5.0 Library Listing NN44200-117 Document status: Standard Document version: 0102 Document date: 24 January 2009 All Rights Reserved Sourced in Canada The information in this document is subject to change without notice The

More information

NN Nortel Communication Server 1000 Linux Platform Base and Applications Installation and Commissioning

NN Nortel Communication Server 1000 Linux Platform Base and Applications Installation and Commissioning Linux Platform Base and Applications Installation and Commissioning Release: Release 5.5 Document Revision: 02.09 www.nortel.com NN43001-315. Release: Release 5.5 Publication: NN43001-315 Document release

More information

Solution Integration Guide for Multimedia Communication Server 5100/WLAN/Blackberry Enterprise Server

Solution Integration Guide for Multimedia Communication Server 5100/WLAN/Blackberry Enterprise Server Solution Integration Guide for Multimedia Communication Server 5100/WLAN/Blackberry Enterprise Server NN49000-302 Document status: Standard Document version: 0101 Document date: 24 May 2007 All Rights

More information

PS-9000 User s Manual UK English

PS-9000 User s Manual UK English PS-9000 User s Manual UK English Introduction Thank you for purchasing PS-9000 print server. This manual provides complete information on how to set up and use PS-9000 safely. Please read this manual carefully

More information

Desktop Messaging User Guide for Novell GroupWise

Desktop Messaging User Guide for Novell GroupWise Desktop Messaging User Guide for Novell GroupWise NN44200-105 Document status: Standard Document version: 0104 Document date: 11 August 2009 All Rights Reserved Sourced in Canada Information is subject

More information

Nortel Network Resource Manager Fundamentals. Release: NRM 2.1 Document Revision: NN

Nortel Network Resource Manager Fundamentals. Release: NRM 2.1 Document Revision: NN Release: NRM 21 Document Revision: 0301 wwwnortelcom NN48020-300 Release: NRM 21 Publication: NN48020-300 Document status: Standard Document release date: All Rights Reserved Printed in Canada, India,

More information

Table of Contents 1 System Maintaining and Debugging 1-1

Table of Contents 1 System Maintaining and Debugging 1-1 Table of Contents 1 System Maintaining and Debugging 1-1 System Maintaining and Debugging 1-1 Ping 1-1 Introduction 1-1 Configuring Ping 1-1 Ping Configuration Example 1-2 Tracert 1-4 Introduction 1-4

More information

NEC Express5800 Series NEC ESMPRO Agent User's Guide

NEC Express5800 Series NEC ESMPRO Agent User's Guide NEC Express5800 Series NEC ESMPRO Agent User's Guide PROPRIETARY NOTICE AND LIABILITY DISCLAIMER The information disclosed in this document, including all designs and related materials, is the valuable

More information

Hardware Installation Guide Installation (x3350)

Hardware Installation Guide Installation (x3350) Title page Nortel Application Gateway 2000 Nortel Application Gateway Release 6.3 Hardware Installation Guide Installation (x3350) Document Number: NN42400-300 Document Release: Standard 04.03 Date: January

More information

1/18/13. Network+ Guide to Networks 5 th Edition. Objectives. Chapter 10 In-Depth TCP/IP Networking

1/18/13. Network+ Guide to Networks 5 th Edition. Objectives. Chapter 10 In-Depth TCP/IP Networking Network+ Guide to Networks 5 th Edition Chapter 10 In-Depth TCP/IP Networking Objectives Understand methods of network design unique to TCP/IP networks, including subnetting, CIDR, and address translation

More information

Nortel Media Application Server 5.1. Installation NN

Nortel Media Application Server 5.1. Installation NN NN44450-300 Document status: Standard Document issue: 01.03 Document date: 15 October 2008 Product release: Release 5.1 Job function: and Commissioning Type: Technical document Language type: English All

More information

201i Server Hardware Installation

201i Server Hardware Installation 201i Server Hardware Installation CallPilot Release 4.0 Document Number: 555-7101-220 Document Version: Standard 1.03 July 2006 Standard 1.03 Copyright 2006 Nortel Networks. All Rights Reserved. The information

More information

TCP/IP Diagnostic Utilities on Windows 2008 Server

TCP/IP Diagnostic Utilities on Windows 2008 Server TCP/IP Diagnostic Utilities on Windows 2008 Server June 20, 2012 Copyright 2012 by World Class CAD, LLC. All Rights Reserved. TCP/IP Utilities In this lesson, we will learn about how to use the TCP/IP

More information

Solution Integration Guide for Multimedia Communication Server 5100 Release 4.0 and AudioCodes

Solution Integration Guide for Multimedia Communication Server 5100 Release 4.0 and AudioCodes Solution Integration Guide for Multimedia Communication Server 5100 Release 40 and AudioCodes NN42020-314 Document status: Standard Document version: 0101 Document date: 18 March 2008 All Rights Reserved

More information

CallPilot. Desktop Messaging User Guide. Release 2.5. for Internet Clients

CallPilot. Desktop Messaging User Guide. Release 2.5. for Internet Clients TM CallPilot Release 2.5 Desktop Messaging User Guide for Internet Clients Updates to the Desktop Messaging User Guides Business Communications Manager & CallPilot 100/150 Internet Clients Page 7 Call

More information

CallPilot Mini/150 Desktop Messaging Installation and Maintenance Guide

CallPilot Mini/150 Desktop Messaging Installation and Maintenance Guide Part No. P0991509 05 CallPilot Mini/150 Desktop Messaging Installation and Maintenance Guide 2 CallPilot Mini/150 Desktop Messaging Installation and Maintenance Guide Copyright 2003 Nortel Networks All

More information

Network+ Guide to Networks 5 th Edition. Chapter 10 In-Depth TCP/IP Networking

Network+ Guide to Networks 5 th Edition. Chapter 10 In-Depth TCP/IP Networking Network+ Guide to Networks 5 th Edition Chapter 10 In-Depth TCP/IP Networking Objectives Understand methods of network design unique to TCP/IP networks, including subnetting, CIDR, and address translation

More information

CONNECT TROUBLESHOOTING GUIDE. dspec and Resyn. Troubleshoot connections between dspec and Resyn.

CONNECT TROUBLESHOOTING GUIDE. dspec and Resyn. Troubleshoot connections between dspec and Resyn. CONNECT TROUBLESHOOTING GUIDE dspec and Resyn Troubleshoot connections between dspec and Resyn. Page 2 Table of Contents dspec and Resyn Network Overview... 3 Direct... 3 Indirect... 3 Remote... 3 Network

More information

Table of Contents 1 System Maintaining and Debugging Commands 1-1

Table of Contents 1 System Maintaining and Debugging Commands 1-1 Table of Contents 1 System Maintaining and Debugging Commands 1-1 System Maintaining Commands 1-1 ping 1-1 tracert 1-4 System Debugging Commands 1-6 debugging 1-6 display debugging 1-7 i 1 System Maintaining

More information

Part No. N November CallPilot 100/150. Desktop Messaging Installation and Maintenance Guide

Part No. N November CallPilot 100/150. Desktop Messaging Installation and Maintenance Guide Part No. N0008714 02 22 November 2004 CallPilot 100/150 Desktop Messaging Installation and Maintenance Guide 2 CallPilot 100/150 Desktop Messaging Installation and Maintenance Guide Copyright 2004 Nortel

More information

Nortel Network Resource Manager Fundamentals. Release: NRM 2.0 Document Revision: NN

Nortel Network Resource Manager Fundamentals. Release: NRM 2.0 Document Revision: NN Release: NRM 2.0 Document Revision: 02.03 www.nortel.com NN48020-300. Release: NRM 2.0 Publication: NN48020-300 Document release date: All Rights Reserved. Printed in Canada, India, and the United States

More information

NDPS Gateway PS012-02

NDPS Gateway PS012-02 NDPS Gateway 2.5 4343-PS012-02 Foreword Welcome NDPS Gateway is software that controls printers and print jobs and checks their status in an NDPS (Novell Distributed Print Services) environment, the newest

More information

A+ Guide to Software: Managing, Maintaining, and Troubleshooting, 5e. Chapter 9 Networking Practices

A+ Guide to Software: Managing, Maintaining, and Troubleshooting, 5e. Chapter 9 Networking Practices : Managing, Maintaining, and Troubleshooting, 5e Chapter 9 Networking Practices Objectives Learn how to connect a computer or small network to the Internet using a broadband, satellite, or dialup connection

More information

Release Notes. Network Resource Manager 1.0 NRM 1.0

Release Notes. Network Resource Manager 1.0 NRM 1.0 Release Notes Network Resource Manager 1.0 NRM 1.0 Document Number: NN48020-400 Document Status: Standard Document Version: 01.01 Date: December 2006 2 NN48020-400 Contents 3 Contents How to get help 5

More information

CHAPTER 7 ADVANCED ADMINISTRATION PC

CHAPTER 7 ADVANCED ADMINISTRATION PC ii Table of Contents CHAPTER 1 INTRODUCTION... 1 Broadband ADSL Router Features... 1 Package Contents... 3 Physical Details... 4 CHAPTER 2 INSTALLATION... 6 Requirements... 6 Procedure... 6 CHAPTER 3 SETUP...

More information

ProSAFE 8-Port and 16-Port 10-Gigabit Ethernet Web Managed Switch Models XS708Ev2 and XS716E User Manual

ProSAFE 8-Port and 16-Port 10-Gigabit Ethernet Web Managed Switch Models XS708Ev2 and XS716E User Manual ProSAFE 8-Port and 16-Port 10-Gigabit Ethernet Web Managed Switch Models XS708Ev2 and XS716E User Manual March 2017 202-11656-03 350 East Plumeria Drive San Jose, CA 95134 USA Support Thank you for purchasing

More information

Troubleshooting Tools

Troubleshooting Tools Troubleshooting Tools An overview of the main tools for verifying network operation from a host Fulvio Risso Mario Baldi Politecnico di Torino (Technical University of Turin) see page 2 Copyright Notice

More information

F5 WANJet 200. Quick Start Guide. Quick Start Overview

F5 WANJet 200. Quick Start Guide. Quick Start Overview F5 WANJet 200 Quick Start Guide Quick Start Overview Following is a high level overview of the steps required to successfully install and configure your F5 WANJet 200 appliance. For detailed instructions

More information

PROMISE ARRAY MANAGEMENT ( PAM) USER MANUAL

PROMISE ARRAY MANAGEMENT ( PAM) USER MANUAL PROMISE ARRAY MANAGEMENT ( PAM) USER MANUAL Copyright 2002, Promise Technology, Inc. Copyright by Promise Technology, Inc. (Promise Technology). No part of this manual may be reproduced or transmitted

More information

CallPilot. Desktop Messaging and My CallPilot Administration Guide. Product release 2.5 Standard 2.

CallPilot. Desktop Messaging and My CallPilot Administration Guide. Product release 2.5 Standard 2. 555-7101-503 555-7101-503 CallPilot Desktop Messaging and My CallPilot Administration Guide Product release 2.5 Standard 2.0 April 2004 CallPilot Desktop Messaging and My CallPilot Administration Guide

More information

CallPilot Unified Messaging Installation and Maintenance Guide

CallPilot Unified Messaging Installation and Maintenance Guide Part No. P0606020 02 23 March 2004 CallPilot Unified Messaging Installation and Maintenance Guide 2 CallPilot Unified Messaging Installation and Maintenance Guide Copyright 2004 Nortel Networks All rights

More information

WVL2 Wireless Vehicle Link 2 Installation and Setup Manual

WVL2 Wireless Vehicle Link 2 Installation and Setup Manual WVL2 Wireless Vehicle Link 2 Installation and Setup Manual Chapter 1: Introducing the Wireless Vehicle Link 2...1 WVL2 Components...2 Component Checklist...3 Product Specifications...4 System Requirements...5

More information

Configuring IP SLAs TCP Connect Operations

Configuring IP SLAs TCP Connect Operations This module describes how to configure an IP Service Level Agreements (SLAs) TCP Connect operation to measure the response time taken to perform a TCP Connect operation between a Cisco router and devices

More information

Wireless LAN Access Point

Wireless LAN Access Point Wireless LAN Access Point IEEE 802.11b 11Mbps User s Manual Table of Contents Chapter 1 Introduction... 1 1.1 Package Contents... 2 1.2 Features... 2 1.3 Specifications... 2 1.4 Physical Description...

More information

Lab Troubleshooting Using traceroute Instructor Version 2500

Lab Troubleshooting Using traceroute Instructor Version 2500 Lab 9.3.4 Troubleshooting Using traceroute Instructor Version 2500 294-833 CCNA 2: Routers and Routing Basics v 3.1 - Lab 9.3.4 Copyright 2003, Cisco Systems, Inc. Objective Use the traceroute Cisco IOS

More information

Application. Contents of Package. Inspect the CyberSwitch upon receipt. The package should contain the following items:

Application. Contents of Package. Inspect the CyberSwitch upon receipt. The package should contain the following items: Overview CyberPower power manager CyberSwitch is the ultimate power control center to manage multiple network devices via the Internet. After installing the hardware and setting up an IP address, this

More information

Troubleshooting Can not access the router on

Troubleshooting Can not access the router on Troubleshooting Can not access the router on 192.168.0.1 Please note that when accessing the router s Web interface via http://192.168.0.1 you are not accessing some web site on the Internet. The router

More information

ProSAFE 8-Port 10-Gigabit Web Managed Switch Model XS708Ev2 User Manual

ProSAFE 8-Port 10-Gigabit Web Managed Switch Model XS708Ev2 User Manual ProSAFE 8-Port 10-Gigabit Web Managed Switch Model XS708Ev2 User Manual April 2016 202-11656-01 350 East Plumeria Drive San Jose, CA 95134 USA Support Thank you for purchasing this NETGEAR product. You

More information

CCNA 1 Chapter 6 v5.0 Exam Answers 2013

CCNA 1 Chapter 6 v5.0 Exam Answers 2013 CCNA 1 Chapter 6 v5.0 Exam Answers 2013 1 After troubleshooting a router, the network administrator wants to save the router configuration so that it will be used automatically the next time that the router

More information

Reinstalling the Operating System on the Dell PowerVault 745N

Reinstalling the Operating System on the Dell PowerVault 745N Reinstalling the Operating System on the Dell PowerVault 745N This document details the following steps to reinstall the operating system on a PowerVault 745N system: 1. Install the Reinstallation Console

More information

Laser Beam Printer. Network Guide. IMPORTANT: Read this manual carefully before using your printer. Save this manual for future reference.

Laser Beam Printer. Network Guide. IMPORTANT: Read this manual carefully before using your printer. Save this manual for future reference. Laser Beam Printer Network Guide IMPORTANT: Read this manual carefully before using your printer. Save this manual for future reference. ENG Network Guide How This Manual Is Organized Chapter 1 Before

More information

IBM Personal Computer. About Your Software Windows 95, Applications, and Support Software

IBM Personal Computer. About Your Software Windows 95, Applications, and Support Software IBM Personal Computer About Your Software Windows 95, Applications, and Support Software IBM Personal Computer About Your Software Windows 95, Applications, and Support Software IBM Note Before using

More information

Table of Contents 1 System Maintenance and Debugging Commands 1-1

Table of Contents 1 System Maintenance and Debugging Commands 1-1 Table of Contents 1 System Maintenance and Debugging Commands 1-1 System Maintenance Commands 1-1 ping 1-1 ping ipv6 1-5 tracert 1-6 tracert ipv6 1-7 System Debugging Commands 1-8 debugging 1-8 display

More information

(1) Operating Instructions. Wireless LAN PC Card PCWA-C Sony Corporation

(1) Operating Instructions. Wireless LAN PC Card PCWA-C Sony Corporation 4-647-085-11(1) Operating Instructions Wireless LAN PC Card PCWA-C100 2000 Sony Corporation 2 Owner s Record The model number of this product is PCWA- C100. Find the serial number attached on the product

More information

Conquest Ethernet Controller Configuration Web Pages

Conquest Ethernet Controller Configuration Web Pages Conquest Ethernet Controller Configuration Web Pages Application Guide Contents Introduction...1 Login Window...2 Device Window...3 Security Window...4 Application Windows...5 Firmware Update Window...6

More information

TCP/IP Fundamentals. Introduction. Practice Practice : Name. Date Period

TCP/IP Fundamentals. Introduction. Practice Practice : Name. Date Period Name Date Period TCP/IP Fundamentals Introduction For the Network+ Certification exam, you should be able to identify the class of an IP address, an APIPA IP address, and a private IP address as well as

More information

Networking TCP/IP troubleshooting

Networking TCP/IP troubleshooting System i Networking TCP/IP troubleshooting Version 6 Release 1 System i Networking TCP/IP troubleshooting Version 6 Release 1 Note Before using this information and the product it supports, read the information

More information

BCM 4.0 Unified Messaging Configuration Guide. BCM 4.0 CallPilot

BCM 4.0 Unified Messaging Configuration Guide. BCM 4.0 CallPilot BCM 4.0 Unified Messaging Configuration Guide BCM 4.0 CallPilot Document Status: Standard Document Version: 02 Part Code: N0060611 Date: June 2006 Copyright 2006 Nortel Networks, All Rights Reserved The

More information

H

H H12-711 Number: H12-711 Passing Score: 600 Time Limit: 120 min File Version: 1.0 Exam A QUESTION 1 The network administrator wants to improve the performance of network transmission, what steps can the

More information

Serial ATA PCI RAID Quick Installation Guide

Serial ATA PCI RAID Quick Installation Guide Serial ATA PCI RAID Quick Installation Guide Introducing the Serial ATA PCI RAID The Serial ATA PCI RAID is an ultra high-speed two channel Serial ATA controller board for use in Pentium-class computers.

More information

C a l l P i l o t Release Standard 1.02

C a l l P i l o t Release Standard 1.02 TM C a l l P i l o t Release 4.0 - Standard 1.02 Desktop Messaging User Guide for My CallPilot CallPilot Desktop Messaging User Guide for My CallPilot Product releases: 4.0 Document release: Standard 1.02

More information

C a l l P i l o t Release Standard 1.04

C a l l P i l o t Release Standard 1.04 TM C a l l P i l o t Release 4.0 - Standard 1.04 Desktop Messaging User Guide for Microsoft Outlook CallPilot Desktop Messaging User Guide for Microsoft Outlook Product releases: 4.0 Document release:

More information

Nortel Quality Monitoring Search and Replay Guide

Nortel Quality Monitoring Search and Replay Guide Nortel Quality Monitoring Search and Replay Guide NN44480-106 Product release 7.0 Standard 02.02 November 2009 Nortel Quality Monitoring Search and Replay Guide Publication number: NN44480-106 Product

More information

Business Communications Manager 3.0 Attendant Console Set Up and Operation Guide

Business Communications Manager 3.0 Attendant Console Set Up and Operation Guide Part No. P0936570 04 Business Communications Manager 3.0 Attendant Console Set Up and Operation Guide 2 Copyright 2002 Nortel Networks All rights reserved. The information in this document is subject to

More information

SIMATIC PC. Panel PC Industrial Lite Without Operating System. Preface, Table of Contents

SIMATIC PC. Panel PC Industrial Lite Without Operating System. Preface, Table of Contents Preface, Table of Contents SIMATIC PC Panel PC Industrial Lite Without Operating System Installation Guide General Information 1 Installation of the Drivers Using MS Windows NT 4.0 2 Installation of the

More information

C a l l P i l o t. Desktop Messaging User Guide. Release Standard for Lotus Notes

C a l l P i l o t. Desktop Messaging User Guide. Release Standard for Lotus Notes TM C a l l P i l o t Release 4.0 - Standard 1.07 Desktop Messaging User Guide for Lotus Notes Updates to the Desktop Messaging User Guides Business Communications Manager & CallPilot 100/150 Internet Clients

More information

Ping, tracert and system debugging commands

Ping, tracert and system debugging commands Contents Ping, tracert and system debugging commands 1 Ping and tracert commands 1 ping 1 ping ipv6 5 tracert 7 tracert ipv6 9 System debugging commands 10 debugging 10 display debugging 11 i Ping, tracert

More information

Connect the PC and Log into the GUI

Connect the PC and Log into the GUI 2 CHAPTER Connect the PC and Log into the GUI This chapter explains how to connect Windows PCs and Solaris workstations to the Cisco ONS 15454 and how to log into Cisco Transport Controller (CTC) software,

More information

48-Port Gigabit Ethernet Smart Managed Plus Switch User Manual

48-Port Gigabit Ethernet Smart Managed Plus Switch User Manual 48-Port Gigabit Ethernet Smart Managed Plus Switch User Manual Model GS750E July 2017 202-11784-01 350 E. Plumeria Drive San Jose, CA 95134 USA Support Thank you for purchasing this NETGEAR product. You

More information

CE APPROVED.4 INTRODUCTION.5 PACKAGE CONTENTS. 6 PRE - INSTALLATION CHECKLIST. 6 SYSTEM REQUIREMENTS. 6 FEATURES AND BENEFITS.11 SETUP WIZARD.

CE APPROVED.4 INTRODUCTION.5 PACKAGE CONTENTS. 6 PRE - INSTALLATION CHECKLIST. 6 SYSTEM REQUIREMENTS. 6 FEATURES AND BENEFITS.11 SETUP WIZARD. Web Edition Dec. 2002 Contents CE APPROVED...4 INTRODUCTION...5 PACKAGE CONTENTS... 6 PRE - INSTALLATION CHECKLIST... 6 SYSTEM REQUIREMENTS... 6 FEATURES AND BENEFITS... 7 4 - PORT CABLE/XDSL ROUTER...9

More information

Networking the printer

Networking the printer Networking the printer General networking Networking overview A network is a collection of devices such as computers, printers, Ethernet hubs, wireless access points, and routers connected together for

More information

BCM 4.0 Personal Call Manager User Guide. BCM 4.0 Business Communications Manager

BCM 4.0 Personal Call Manager User Guide. BCM 4.0 Business Communications Manager BCM 4.0 Personal Call Manager User Guide BCM 4.0 Business Communications Manager Document Status: Beta Document Version: 02 Part Code: N0027256 Date: January 2006 Copyright Nortel Networks Limited 2006

More information

HP Server tc2110 Network Operating System Installation Guide

HP Server tc2110 Network Operating System Installation Guide HP Server tc2110 Network Operating System Installation Guide For: Microsoft Windows NT 4.0 Server Microsoft Windows 2000 Server and Microsoft Small Business Server 2000 Novell NetWare 5.1 and Novell Small

More information

Site Book User s Guide

Site Book User s Guide Issue Date 11/01/01 USER S GUIDE...3 Introduction... 3 Key Concepts... 5 Related Documentation...5 Communications Options...5 N30 Supervisory Controller...5 Project Builder...6 N30 Upgrade Utility...6

More information