Portal Self Help Guide
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1 Portal Self Help Guide How to search for solution in Portal Self Help Guide?... 2 Issue1: How to Logon to ITE Staff Portal?... 4 Issue2: Known System Errors Handling... 5 Issue3: Supported Internet Explorer Version Issues... 8 Issue4: How to Access Staff Self Services Issue5: How to Reset Student Password? Issue6: How to Access Full-Time Student Intake Information? Issue7: How Directly Access to istudent? Issue8: How to Change My Portal Password? ITE Web2.0 Enterprise Portal Self Help Guide Page 1
2 HOW TO SEARCH FOR SOLUTION IN PORTAL SELF HELP GUIDE? Search1: Browse through the table of content Search2: Free text search 1. Open the Portal Self Help Guide in PDF format 2. Select Edit Find ITE Web2.0 Enterprise Portal Self Help Guide Page 2
3 3. Type your free text key words in the search box and hit Enter button in your key board. 4. System will bring you to the page of the first match key word. ITE Web2.0 Enterprise Portal Self Help Guide Page 3
4 ISSUE1: HOW TO LOGON TO ITE STAFF PORTAL? Solution (Issue1): 1. Use URL, 2. Click Login 3. Enter your NRIC as User Name and portal password then click LOGON button ITE Web2.0 Enterprise Portal Self Help Guide Page 4
5 ISSUE2: KNOWN SYSTEM ERRORS HANDLING Related system errors: - "SiteMinder Agent encountered an error while handling request. Please ask the administrator to look for messages in the server's agent log to check for the cause." - Internal Server Error Solution (Issue2): Follow the steps below to reset your PC status. 1. Mouse over "Tools" on the top menu bar 2. Select "Delete Browsing History..." ITE Web2.0 Enterprise Portal Self Help Guide Page 5
6 3. Select "Delete all..." button Solution (Issue2): 4 Select "Yes" to confirm ITE Web2.0 Enterprise Portal Self Help Guide Page 6
7 ITE Web2.0 Enterprise Portal Self Help Guide Page 7
8 ISSUE3: SUPPORTED INTERNET EXPLORER VERSION ISSUES Related system errors - Cannot access to Self Services, CRM, i-cids, etutor. - The Play menu is overlap with Self Service icon. - This error (HTTP 404 Not Found) means that Internet Explorer was able to connect to the website, but the page you wanted was not found. It's possible that the webpage is temporarily unavailable. Alternatively, the website might have changed or removed the webpage. Solution (Issue3): 1. Ensure you are using Internet Explorer version 7. If you are using lower version please call IT Help Desk ( or ) to install IE7 on your PC. ITE Web2.0 Enterprise Portal Self Help Guide Page 8
9 Solution (Issue3): ITE Web2.0 Enterprise Portal Self Help Guide Page 9
10 ISSUE4: HOW TO ACCESS STAFF SELF SERVICES Solution (Issue4): 1. Click Self Service here ITE Web2.0 Enterprise Portal Self Help Guide Page 10
11 ISSUE5: HOW TO RESET STUDENT PASSWORD? Solution (Issue5): 1. Login to Staff Portal 2. Click on the Live tab on top 3. Click on the "Manage Students" button on the right vertical menu 4. Enter the NRIC of the student and click on the "Search" button 5. The student record will be displayed ITE Web2.0 Enterprise Portal Self Help Guide Page 11
12 Solution (Issue5): 6. Click on the "Reset_Pwd" hyperlink to reset the password 7. The system will prompt you to confirm 8. Click on OK button to confirm, the password will be reset and successful message will be displayed. ITE Web2.0 Enterprise Portal Self Help Guide Page 12
13 ISSUE6: HOW TO ACCESS FULL-TIME STUDENT INTAKE INFORMATION? Solution (Issue6): 1. Use the following URL: 2. Mouse over Admission drop down menu and then select Full-Time sub-menu ITE Web2.0 Enterprise Portal Self Help Guide Page 13
14 ISSUE7: HOW DIRECTLY ACCESS TO ISTUDENT? Solution (Issue7): 1. Please use URL Enter your NRIC number S (without the last alphabet character) ITE Web2.0 Enterprise Portal Self Help Guide Page 14
15 Solution (Issue7): 3 Enter your portal password in UPPER CASE. ITE Web2.0 Enterprise Portal Self Help Guide Page 15
16 ISSUE8: HOW TO CHANGE MY PORTAL PASSWORD? Solution (Issue8): 1 Login to staff portal and click on Edit Profile 2 Click on Change Password ITE Web2.0 Enterprise Portal Self Help Guide Page 16
17 Solution (Issue8): 3. Enter Old (current) Password, New Password and Confirm New Password 4. Click Change Password button ITE Web2.0 Enterprise Portal Self Help Guide Page 17
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