Tactics, Techniques and Procedures (TTP): BitLocker End-User Guide
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1 Tactics, Techniques and Procedures (TTP): BitLocker End-User Guide VERSION April 2015 FOR US Army Reserve Command (USARC) DISTRIBUTION IS LIMITED TO U.S. GOVERNMENT AGENCIES AND THEIR CONTRACTORS. OTHER REQUESTS FOR THIS DOCUMENT MUST BE REFERRED TO USARC OPERATIONS, ENGINEERING, AND ENOSC. BitLocker End-Users Guide TTP
2 Effective Date: This Tactics, Techniques and Procedure (TTP) is effective immediately as of the date signed by the authorized approvers. Suggested Improvements: The proponent for this TTP is the USARC Datacenter Director of Operations, Engineering, and Enterprise Network Operation Security Center (ENOSC). Changes, including deletions and additions should be submitted to: USARC Datacenter Director of Operations, Engineering, and ENOSC 4710 Knox Street Fort Bragg, NC Once signed the document is locked to editing. Forms Authorizations: None Distribution: This TTP is intended for unrestricted electronic dissemination to all USARC units impacted by system or application maintenance. Document Approval: This document has been edited and no longer represents the approved version of this document if the CAC authenticated signatures below are removed. 4/2/2015 X Michael D Hearn Michael D. Hearn Deputy Director of Operations and Enginee... Signed by: HEARN.MICHAEL.D BitLocker End-Users Guide TTP Page i
3 Table 1: CHANGE/REVISION RECORD Date Revision Number Description of Change Made By: Initial Document Release Christopher Holmes Document Release for Datcenter Operations and Engineering Comment Datacenter Operations and Engineering Comment Integrated Integrated Format, Spelling, and Grammar Changes. Content upated based on reviewer comment Craig A. McKerlie Craig A. McKerlie Craig A. McKerlie Craig A. McKerlie Incorporated reviewer comments. Craig A. McKerlie Updated PIN information Craig A. McKerlie This record shall be maintained throughout the life of the document. Each published update shall be recorded. Revisions are a complete re-issue of the entire document. A revision shall be made whenever the cumulative changes reaches ten percent (10%) of this document s content. BitLocker End-Users Guide TTP Page ii
4 Table 2: DOCUMENT REVIEWERS REVIEWED BY Michael D. Hearn Wiley C. Blankenship Michael Smith Alan D. Stewart John T. Owens Table 3: DOCUMENT AUTHORS DOCUMENT AUTHORS Christopher Holmes BitLocker End-Users Guide TTP Page iii
5 The following table reflects the results of the USARC Operations and Engineering Annual Review of this artifact. ANNUAL REVIEW DATE REVIEWER(S) 2016-xx-xx 2017-xx-xx Name Name BitLocker End-Users Guide TTP Page iv
6 TABLE OF CONTENTS Effective Date... i Suggested Improvements... i Forms Authorizations... i Distribution... i Document Approval... i 1 PURPOSE SCOPE SYSTEM AND OTHER REQUIREMENTS Software Operating System Other PROCESS BitLocker Deployment Instructions - PIN Reset and Recovery TPM Enabled and Activated User Prompt Screen BitLocked Drive How to Change the BitLocker PIN COMMON CAUSES OF BITLOCKER RECOVERY... 8 LIST OF TABLES Table 1: CHANGE/REVISION RECORD... ii Table 2: DOCUMENT REVIEWERS...iii Table 3: DOCUMENT AUTHORS...iii BitLocker End-Users Guide TTP Page v
7 LIST OF FIGURES Figure 1: Example BitLocker Recovery Screen... 2 Figure 2: Example BitLocker TPM Enable and Activate User Prompt Screen on a Dell Latitude... 3 Figure 3: Example of a Hard Drive that has been BitLocked... 3 Figure 4: Software Center... 5 Figure 5: Bitlocker PIN Change... 6 Figure 6: Numeric PIN... 6 Figure 7: PIN Change Successful... 7 Figure 8: Invalid PIN... 7 Figure 9: PIN Change Canceled... 7 Figure 10: Dirve Not Encrypted... 7 BitLocker End-Users Guide TTP Page vi
8 1 PURPOSE This document provides the USARC End-User with an overview of what to expect with the USARC BitLocker Deployment, USARC Help-Desk Information, TPM Activation User-Prompt Overview, BitLocker PIN Change Instructions, and Common Causes of BitLocker Password Recovery Mode. 2 SCOPE This document is applicable to all USARC end-users. This document supersedes previous versions. 3 SYSTEM AND OTHER REQUIREMENTS 3.1 Software BitLocker 3.2 Operating System Current US Army Reserve AGM workstation or laptop Windows operating system 3.3 Other N/A 4 PROCESS 4.1 BitLocker Deployment Instructions - PIN Reset and Recovery Once BitLocker has been deployed to a machine, a Run Advertised Programs (RAP) program will need to be run to reset the 8-digit Start-up BitLocker PIN. The computer may reboot multiple times during this process. The PIN reset directions are included in Section 4.4 How to Change the BitLocker PIN of this document. Also, the Service Desk will be available to assist with any questions pertaining to the BitLocker PIN reset. The BitLocker Start-up personal identification number (PIN) may not allow reset until the drive is fully encrypted. Please ensure there is no removable media in the USB ports, CD or DVD drives during reboot. The default USARC PIN is NOTE: To help you memorize the default PIN spell Bitlocker on your phones keypad. The POC for any BitLocker questions or issues is the Enterprise Service Desk: ECSC: BitLocker End-Users Guide TTP Page 1
9 If the system goes into the BitLocker Recovery Mode call the Service Desk to receive a 48-digit Recovery Password. The Service Desk will need the following information in order to give the Recovery key over the phone. The Recovery key is not the same as the BitLocker Startup PIN: Your Full Name Service Desk Ticket Number Your EDIPI (Number found on the back of your CAC Card) Recovery GUID (The first 8 characters of the BitLocker Recovery Key ID) Figure 1: Example BitLocker Recovery Screen BitLocker End-Users Guide TTP Page 2
10 4.2 TPM Enabled and Activated User Prompt Screen If the Trusted Platform Module (TPM) is not enabled and activated prior to the BitLocker Deployment, you may receive a prompt to proceed with TPM activation. Each model will have a different screen. Below, is a screenshot of a Dell Latitude: Figure 2: BitLocker TPM Enable and Activate User Prompt Screen on a Dell Latitude 4.3 BitLocked Drive Figure 3 shows how a hard drive will appear in Windows Explorer when Bitlocker is enabled. Notice the lock icon to the left of the drive. NOTE: The hard drive should not change color after encryption, but may change color during the encryption process; then, return to the original color. Figure 3: Example of a Hard Drive that has been BitLocked BitLocker End-Users Guide TTP Page 3
11 4.4 How to Change the BitLocker PIN USARC sets a default Start-up PIN ( ) on all BitLocker machines. The following steps will show you how to change your machine PIN to a personalized Start-up PIN. 1. To open Software Center: a. Click Start> All Programs > Microsoft System Center 2012 R2 > Configuration Manager > Software Center. Figure 4: Open Software Center BitLocker End-Users Guide TTP Page 4
12 b. Click on Available Software located at the top of the window (see Figure 5). Figure 5: Click Available Software BitLocker End-Users Guide TTP Page 5
13 c. Use the scroll bar on the left-side of the screen to locate Bitlocker PIN Change - Mandatory; then, click on Bitlocker PIN Change Mandatory to hightlight it (see Figure 6). Figure 6: Bitlocker PIN Change d. Click Install in the lower right corner of the screen. 2. When the BitLocker Drive Encryption PIN Change pop-up appears, enter an 8 digit numeric PIN. Figure 7: Numeric PIN BitLocker End-Users Guide TTP Page 6
14 If the PIN change is successful, you will see the following pop-up Click OK to close the window. Figure 8: PIN Change Successful Click Ok to close the window If the PIN change is not successful, you will see the follow pop-up: Click OK after retrying or click Cancel. Figure 9: Invalid PIN Click OK to Continue. If you click Cancel, you will see the following pop-up Click OK to close the window. Figure 10: PIN Change Canceled BitLocker End-Users Guide TTP Page 7
15 If the drive is not encrypted, you will see the following pop-up Click OK to close the window and please notify the Help Desk if your system failed the Bitlocker process. Figure 11: Drive Not Encrypted 5 COMMON CAUSES OF BITLOCKER RECOVERY The following list provides examples of specific events that will cause BitLocker to enter recovery mode when attempting to start the operating system drive: Entering the PIN incorrectly too many times so that the anti-hammering logic of the TPM is activated. Changing the boot order to boot another drive in advance of the hard drive. Having the computer configured in BIOS to boot from a CD, DVD drive, or USB first Failed boots off of USB, CD or DVD drive. Failing to boot from a network drive before booting from the hard drive. Adding or removing hardware; for example, inserting a new card in the computer, including some PCMIA wireless cards. Docking or undocking a laptop while it is powered on. Changes to the NTFS partition table on the disk including creating, deleting, or resizing a primary partition. Turning off the support for reading the USB device in the pre-boot environment from the BIOS or UEFI firmware if you are using USB-based keys instead of a TPM. Turning off, disabling, deactivating, or clearing the TPM. Upgrading critical early startup components, such as a BIOS or UEFI firmware upgrade, causing the related boot measurements to change. Updating BIOS and or TPM firmware. Removing, inserting, or completely depleting the charge on a smart battery on a laptop. Changes to the master boot record on the disk. Changes to the boot manager on the disk. BitLocker End-Users Guide TTP Page 8
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