Moneris HiSpeed 6200 Merchant Self Installation Guide

Transcription

1 Moneris HiSpeed 6200 Merchant Self Installation Guide IMPORTANT If this is your first POS device with Moneris Solutions, in the package with your POS device you should have received your Moneris Visa Merchant Agreement / Moneris MasterCard Merchant Agreement / Moneris Debit Card and Terminal Agreement (Moneris Agreements English (07/05). If you did not receive this document, please do not proceed with this installation. Please contact us at , Select option 1 for English and Option 4 for Technical support. Once you have obtained a copy of this document please proceed with your install. If you have an existing POS device with Moneris Solutions, this document is not required to proceed with your installation. Copyright Moneris Solutions, All rights reserved. No part of this publication may be reproduced, stored in retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Moneris Solutions.

2 Setting up the Terminal If installing on dial up (analog phone line) Plug phone cable into red bar on back of terminal base (see Picture #1.) Plug other end of cable into phone jack. If using a 2 way splitter, sometimes it may be necessary to test both sides ( if sharing a line and using a splitter, the terminal and the phone cannot be used at the same time ) If installing on IP (Ethernet) Plug Ethernet cable into yellow bar on back of terminal base (see Picture#1.) Plug other end of cable into router/switch/hub/internal wiring whatever is applicable to your specific location (please refer to Moneris IP readiness checklist if necessary) Picture #1 (dial red) (Ethernet yellow) Some devices require an adaptor to connect the Ethernet cable. Should you receive the part on the left (pigtail) you will need to connect this to the Ethernet Port on the back of the device prior to connecting the Ethernet cable. Locate the power cord It may be in 2 parts in the box. (See picture #2) Picture #2 Please ensure you are using the power cable provided to you with this device. Do not use the power cable from your existing device as it will damage the equipment. Plug power cord into terminal base using the middle port (see picture #1) then plug into power source. It is recommended that a power bar with surge protection be used. It is important to plug into power source last to avoid any initial power surges. After the device conducts a power up process it should read TERMINAL SET UP REQUIRED. 2

3 Helpful Hints F1 is to say yes to any questions and to scroll down. F3 is to say no and to scroll up. You always need to press OK or enter for it to accept any prompts and to move on to next step. If you ordered a VIVOPay 5000 Contactless Reader please refer to the Contactless Reader Quick Reference Guide for set up instructions. Configuring the Terminal Picture #3 Step 1 If you require TIPS, CASH BACK or INVOICE NUMBERS continue with Step 1. If not proceed to Step 2. Press the blue admin button twice (see picture #3) The terminal will ask for admin code, enter 08 & push OK. Use F1 to scroll down to the option you want to enable, make sure it is highlighted, press OK, and then enable it by pressing F1 for yes The screen will now say COMMS TYPE. Press red cancel button (see picture #3) twice. The screen will say TERMINAL SETUP REQUIRED. Step 2 Communications Configuration and Initialization For Dial Communication - If you need a prefix to dial out continue below (If not proceed to Dial initialization Steps) If a 9 is required press blue admin button twice, enter admin code 15, press OK. The terminal will read PREFIX. Press OK, enter 9. The screen will again read PREFIX. 3

4 Cancel twice using red cancel button The screen will return to - TERMINAL SETUP REQUIRED. Dial Initialization Steps Press blue admin key twice, enter admin code 01, press OK. The terminal will now ask for your MERCHANT ID NUMBER which is your existing merchant number with Moneris Solutions. It is a 13 digit number. NOTE - You can confirm your existing merchant number by printing an ADMIN 16 report on your existing terminal. If you currently have a 9 digit merchant number beginning with a 1, 2 or 4 simply add 0030 to the beginning i.e., becomes Key in the 13 digit merchant id and press OK You will now be prompted to enter a phone number. If merchant number begins with key in If merchant number begins with key in If merchant number begins with key in The device will now dial out. The screen will indicate words such as sending & receiving. This will take a few moments to do. If the initialization was successful - Terminal should now say LOGON. Press blue admin button twice, enter admin code 02, press OK and swipe one of the white admin cards. You should have been provided 1 with the new terminal. (if terminal only accepts credit cards, you will not be prompted for an admin card for this function) The terminal should now be dialling out again. When finished, the screen should indicate PURCHASE ENTER AMOUNT. This will always be your main screen when the terminal is ready to be used. Your device is ready to process transactions! Please see last page for further instructions! For IP Communication and Initialization If Dynamic IP - Press the blue Admin key twice, enter Admin code 08, press OK Select COMMS TYPE. Select ETHERNET. Select TERMINAL SETUP. Select TERMINAL TYPE. Select DYNAMIC. Press Can/Ann twice The screen will say TERMINAL SETUP REQUIRED. Please Proceed to Initialization steps below 4

5 Note If screen says TCP Connection Failed, make sure terminal is properly plugged in (internal wiring, router, switch, hub, etc) if not sure, please refer to IP Checklist. If Static IP - Note all Static IP information, with the exception of the Terminal Address, can be found by printing an Admin 16 report on your existing 6200 terminal if Static, each terminal needs a unique IP address Press the blue Admin key twice, enter Admin code 08, press OK. Select COMMS TYPE. Select ETHERNET. Select TERMINAL SETUP. Select TERMINAL TYPE Select STATIC. Select TERMINAL ADDRESS (Note to get a decimal (.) you need to press 0 then Admin key*) and key in IP address. Select MASK ID and key in Mask ID Select GATEWAY ADDRESS and key in Gateway address. Select DNS SETUP and key in Primary and Secondary address Press cancel twice Please proceed to IP Initialization Steps below Note If screen says TCP Connection Failed, make sure terminal is properly plugged in (internal wiring, router, switch, hub, etc) if not sure, please refer to IP Checklist. IP Initialization Steps Press blue admin button twice, enter admin code 01, press OK. The terminal will now ask for your MERCHANT ID NUMBER which is your existing merchant number with Moneris Solutions. It is a 13 digit number. Key in the 13 digit merchant id and press OK NOTE - You can confirm your existing merchant number by printing an ADMIN 16 report on your existing terminal. If you currently have a 9 digit merchant number beginning with a 1, 2 or 4 simply add 0030 to the beginning i.e., becomes You will now be prompted to enter a phone number. If merchant number begins with key in If merchant number begins with key in If merchant number begins with key in The device will now dial out. The screen will indicate words such as sending & receiving. This will take a few moments to do. If the initialization was successful - Terminal should now say LOGON. Press blue admin button twice, enter admin code 02, press OK and swipe one of the white admin cards. You should have been provided 1 with the new terminal. (if terminal only accepts credit cards, you will not be prompted for an admin card for this function) The terminal should now be dialling out again. 5

6 When finished, the screen should indicate PURCHASE ENTER AMOUNT. This will always be your main screen when the terminal is ready to be used. Your device is ready to process transactions! Further Instructions Printer Options The printer is set up for the second receipt to come out in 10 seconds of the first. To change this setting: Press admin button twice, enter admin code 14 & push OK. At preprint scroll down using F1 to print delay, press OK. Put in the number of seconds you want the second receipt to come out. Press OK. If you want to press OK to get the second receipt to come out: Enter 99 as the number of seconds then push OK. This will take you back to preprint. Press red cancel button twice. The terminal should now say PURCHASE ENTER AMOUNT. Changing the Terminal Language Press the Admin key Use F1 to scroll down and press Admin Use F1 to scroll down and press Language Use F1 to choose language and press OK Press Can/Ann twice to exit Shop for Point of Sale Supplies & Paper Online at Shortcut Codes Printing a help list: Press blue admin button twice enter admin code 40 press OK Note: You will need to press admin twice before using any of these codes. IMPORTANT For a detailed description on processing of transactions, end of day procedures and all other functionality of your POS device please refer to the Quick Reference guide supplied to you in the package with the device. 6

7 Prior to the shipment of your device Moneris communicated to you which of the following settlement options is currently applied to your merchant account. If you are set to System Close Moneris automatically settles your transactions for you at the end of each day and the following end of day reporting applies to you: Print Stored Transaction Listing (Admin 60 report) Print Merchant Subtotals Report (Admin 95 report) Note: The merchant subtotals report must be completed prior to 11pm local time. Compare the totals on each report to ensure they match. Please contact us within 30 days for any discrepancies. If you are set to Merchant Close you are responsible for settlement (close batch) at the end of each day and the following end of day reporting applies to you: Print Stored Transaction Listing (Admin 60 report) Close Batch (Admin 99 report) Compare the totals on each report to ensure they match. Please contact us within 30 days for any discrepancies. For detailed instructions please refer to your Quick Reference Guide Monthly Statements and Other Reports You will find your statement online by visiting Please refer the Merchant Direct QRG included in your starter kit for detailed instructions. Merchant Direct provides 24/7 access to daily card transaction data (available by 7am the next morning and stored for 6 months) and monthly consolidated statements (available by the 3rd day of the next month and stored for up to 2 years). 7