Exam Enterprise Desktop Support Technician.

Transcription

1 Windows 7 Enterprise Desktop Support Technician Cursusduur: 3 Dagen Cursuscode: M6293 Beschrijving: This three-day instructor-led course will teach IT Professionals, experienced with Microsoft Windows XP and Windows Vista in a Tier 2 support environment, how to support the operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment. This course also directly supports the EDST exam. Doelgroep: The primary audience for this course is the Enterprise Desktop Support Technician (EDST) providing Tier 2 support. The secondary audience for this course is the Desktop Support Technician (DST) in an Upper MORG Organization. Doelstelling: After completing this course, students will be able to troubleshoot: Startup issues on a computer with Windows 7 installed. Issues related to the application of Group Policy. Issues related to hardware devices and device drivers. Issues related to network connectivity. Remote connectivity issues. User profile and logon script issues. Issues related to security systems such as Encrypting File Systems (EFS), BitLocker, and file permissions. Issues related to operating system features and applications. Issues related to performance. Vereiste kennis en vaardigheden: Please attend M6292 Installing & Configuring Windows 7 Client before you attend M6293. Examens en certificering Exam Enterprise Desktop Support Technician.

2 Cursusinhoud: Module 1: Resolving Startup Issues This module explainshow to configure and After completing this module, students will be troubleshootboth wired and wireless network able to: connections. This module describes how to identify and Use Windows7 recovery tools to troubleshoot issues that affect the operating troubleshoot startup problems. system s ability to start, and how to identify After completing this module, students will be Configure and troubleshoot startup problematic services that are running on the able to: settings. operating system. It also describes how to use Troubleshoot operating system services. the Microsoft Windows7 operating system Use Windows7 recovery tools to Describe Group Policy application. advanced troubleshooting tools, collectively troubleshoot startup problems. Troubleshoot client configuration failures known as the Microsoft Windows Recovery Configure and troubleshoot startup and GPO application issues. Environment (WindowsRE). settings. Identify basic issues with hardware. Troubleshoot operating system services. Determine problems relating to hardware Describe Group Policy application. After completing this module, students will be Troubleshoot client configuration failures Determine problems that device drivers able to: and GPO application issues. cause. Identify basic issues with hardware. Determine the network configuration of Use Windows7 recovery tools to Determine problems relating to hardware client computers. troubleshoot startup problems. Troubleshoot network connections. Configure and troubleshoot startup settings. Determine problems that device drivers Configure and troubleshoot VPN Troubleshoot operating system services. cause. connections. Describe Group Policy application. Determine the network configuration of Use Remote Desktop. Troubleshoot client configuration failures client computers. Use Remote Assistance. and GPO application issues. Troubleshoot network connections. Troubleshoot NAP issues. Identify basic issues with hardware. Configure and troubleshoot VPN Troubleshoot DirectAccess issues. Determine problems relating to hardware connections. Troubleshoot issues relating to user Use Remote Desktop. logons. Determine problems that device drivers Use Remote Assistance. Troubleshoot issues relating to user cause. Troubleshoot NAP issues. profiles. Determine the network configuration of client Troubleshoot DirectAccess issues. Troubleshoot issues relating to file access. computers. Troubleshoot issues relating to user Troubleshoot issues relating to printer Troubleshoot network connections. logons. access. Configure and troubleshoot VPN Troubleshoot issues relating to user Recover files encrypted by EFS. connections. profiles. Recover drives encrypted by BitLocker. Use Remote Desktop. Troubleshoot issues relating to file Troubleshoot issues with Internet Explorer Use Remote Assistance. access. and content access. Troubleshoot NAP issues. Troubleshoot issues relating to printer Troubleshoot issues with file permissions. Troubleshoot DirectAccess issues. access. Troubleshoot issues relating to user logons. Recover files encrypted by EFS. installation. Troubleshoot issues relating to user profiles. Recover drives encrypted by BitLocker. Troubleshoot issues relating to file access. Troubleshoot issues with Internet operations. Troubleshoot issues relating to printer Explorer and content access. Apply application and Microsoft Windows access. Troubleshoot issues with file permissions. Recover files encrypted by EFS. Configure performance options in Recover drives encrypted by BitLocker. installation. Windows 7. Troubleshoot issues with Internet Explorer Monitor reliability and performance of and content access. operations. Troubleshoot issues with file permissions. Apply application and Microsoft Windows Use Event Viewer to identify and help resolve problems with Windows7 installation. Configure performance options in computers. Windows 7. operations. Monitor reliability and performance of Describe the steps of a typical Apply application and Microsoft Windows Use Event Viewer to identify and help Configure performance options in Windows resolve problems with Windows7 Module 8: Resolving Issues Related to 7. computers. Monitor reliability and performance of Describe the steps of a typical After completing this module, students will be Use Event Viewer to identify and help able to: resolve problems with Windows7 computers. Module 5: Resolving Remote Connectivity Use Windows7 recovery tools to Describe the steps of a typical Issues troubleshoot startup problems. Configure and troubleshoot startup settings.

3 Module 2: Using Group Policy to Centralize This module explainshow to configure and Troubleshoot operating system services. troubleshoot technologies that enable remote Describe Group Policy application. users to connect toan organization s network Troubleshoot client configuration failures After completing this module, students will be infrastructure. These technologies can include and GPO application issues. able to: virtual private networks (VPNs), Network Identify basic issues with hardware. Access Protection (NAP), and Windows 7 Determine problems relating to hardware Use Windows7 recovery tools to DirectAccess. troubleshoot startup problems. Determine problems that device drivers Configure and troubleshoot startup settings. cause. Troubleshoot operating system services. After completing this module, students will be Determine the network configuration of Describe Group Policy application. able to: client computers. Troubleshoot client configuration failures Troubleshoot network connections. and GPO application issues. Use Windows7 recovery tools to Configure and troubleshoot VPN Identify basic issues with hardware. troubleshoot startup problems. connections. Determine problems relating to hardware Configure and troubleshoot startup Use Remote Desktop. settings. Use Remote Assistance. Determine problems that device drivers Troubleshoot operating system services. Troubleshoot NAP issues. cause. Describe Group Policy application. Troubleshoot DirectAccess issues. Determine the network configuration of client Troubleshoot client configuration failures Troubleshoot issues relating to user computers. and GPO application issues. logons. Troubleshoot network connections. Identify basic issues with hardware. Troubleshoot issues relating to user Configure and troubleshoot VPN Determine problems relating to hardware profiles. connections. Troubleshoot issues relating to file access. Use Remote Desktop. Determine problems that device drivers Troubleshoot issues relating to printer Use Remote Assistance. cause. access. Troubleshoot NAP issues. Determine the network configuration of Recover files encrypted by EFS. Troubleshoot DirectAccess issues. client computers. Recover drives encrypted by BitLocker. Troubleshoot issues relating to user logons. Troubleshoot network connections. Troubleshoot issues with Internet Explorer Troubleshoot issues relating to user profiles. Configure and troubleshoot VPN and content access. Troubleshoot issues relating to file access. connections. Troubleshoot issues with file permissions. Troubleshoot issues relating to printer Use Remote Desktop. access. Use Remote Assistance. installation. Recover files encrypted by EFS. Troubleshoot NAP issues. Recover drives encrypted by BitLocker. Troubleshoot DirectAccess issues. operations. Troubleshoot issues with Internet Explorer Troubleshoot issues relating to user Apply application and Microsoft Windows and content access. logons. Troubleshoot issues with file permissions. Troubleshoot issues relating to user Configure performance options in profiles. Windows 7. installation. Troubleshoot issues relating to file Monitor reliability and performance of access. operations. Troubleshoot issues relating to printer Use Event Viewer to identify and help Apply application and Microsoft Windows access. resolve problems with Windows7 Recover files encrypted by EFS. computers. Configure performance options in Windows Recover drives encrypted by BitLocker. 7. Troubleshoot issues with Internet Describe the steps of a typical Monitor reliability and performance of Explorer and content access. Troubleshoot issues with file permissions. Use Event Viewer to identify and help Module 9: Resolving Performance-Related resolve problems with Windows7 computers. installation. Describe the steps of a typical operations. After completing this module, students will be Apply application and Microsoft Windows able to: Module 3: Resolving Issues for Hardware Configure performance options in Use Windows7 recovery tools to Devices and Device Drivers Windows 7. troubleshoot startup problems. Monitor reliability and performance of Configure and troubleshoot startup settings. This module explains how to troubleshoot Use Event Viewer to identify and help Troubleshoot operating system services. hardware failures, and details physical resolve problems with Windows7 Describe Group Policy application. hardware failures and those of drivers for computers. Troubleshoot client configuration failures hardware devices. and GPO application issues. Describe the steps of a typical Identify basic issues with hardware. Determine problems relating to hardware After completing this module, students will be able to: Module 6: Resolving Issues with Logon Determine problems that device drivers cause.

4 Use Windows7 recovery tools to Determine the network configuration of troubleshoot startup problems. After completing this module, students will be client computers. Configure and troubleshoot startup settings. able to: Troubleshoot network connections. Troubleshoot operating system services. Configure and troubleshoot VPN Describe Group Policy application. Use Windows7 recovery tools to connections. Troubleshoot client configuration failures troubleshoot startup problems. Use Remote Desktop. and GPO application issues. Configure and troubleshoot startup Use Remote Assistance. Identify basic issues with hardware. settings. Troubleshoot NAP issues. Determine problems relating to hardware Troubleshoot operating system services. Troubleshoot DirectAccess issues. Describe Group Policy application. Troubleshoot issues relating to user Determine problems that device drivers Troubleshoot client configuration failures logons. cause. and GPO application issues. Troubleshoot issues relating to user Determine the network configuration of client Identify basic issues with hardware. profiles. computers. Determine problems relating to hardware Troubleshoot issues relating to file access. Troubleshoot network connections. Troubleshoot issues relating to printer Configure and troubleshoot VPN Determine problems that device drivers access. connections. cause. Recover files encrypted by EFS. Use Remote Desktop. Determine the network configuration of Recover drives encrypted by BitLocker. Use Remote Assistance. client computers. Troubleshoot issues with Internet Explorer Troubleshoot NAP issues. Troubleshoot network connections. and content access. Troubleshoot DirectAccess issues. Configure and troubleshoot VPN Troubleshoot issues with file permissions. Troubleshoot issues relating to user logons. connections. Troubleshoot issues relating to user profiles. Use Remote Desktop. installation. Troubleshoot issues relating to file access. Use Remote Assistance. Troubleshoot issues relating to printer Troubleshoot NAP issues. operations. access. Troubleshoot DirectAccess issues. Apply application and Microsoft Windows Recover files encrypted by EFS. Troubleshoot issues relating to user Recover drives encrypted by BitLocker. logons. Configure performance options in Troubleshoot issues with Internet Explorer Troubleshoot issues relating to user Windows 7. and content access. profiles. Monitor reliability and performance of Troubleshoot issues with file permissions. Troubleshoot issues relating to file access. Use Event Viewer to identify and help installation. Troubleshoot issues relating to printer resolve problems with Windows7 access. computers. operations. Recover files encrypted by EFS. Apply application and Microsoft Windows Recover drives encrypted by BitLocker. Describe the steps of a typical Troubleshoot issues with Internet Configure performance options in Windows Explorer and content access. 7. Troubleshoot issues with file permissions. Module 10: Appendix A: Implementing a Monitor reliability and performance of installation. Use Event Viewer to identify and help After completing this module, students will be resolve problems with Windows7 computers. operations. able to: Apply application and Microsoft Windows Describe the steps of a typical Use Windows7 recovery tools to Configure performance options in troubleshoot startup problems. Windows 7. Configure and troubleshoot startup Module 4: Resolving Network Connectivity Monitor reliability and performance of settings. Issues Troubleshoot operating system services. Use Event Viewer to identify and help Describe Group Policy application. resolve problems with Windows7 Troubleshoot client configuration failures computers. and GPO application issues. Identify basic issues with hardware. Describe the steps of a typical Determine problems relating to hardware Determine problems that device drivers Module 7: Resolving Issues Related to cause. Security Determine the network configuration of client computers. Troubleshoot network connections. This module explains how to work with the Configure and troubleshoot VPN wide range of security features that Microsoft connections. Windows 7 uses to secure data, including Use Remote Desktop. both Encrypting File System (EFS) and Use Remote Assistance. BitLocker, as well as security configuration Troubleshoot NAP issues. options included with Internet Explorer, and Troubleshoot DirectAccess issues.

5 using file permissions tolimit file access, usually on file servers. Troubleshoot issues relating to user logons. Troubleshoot issues relating to user profiles. Troubleshoot issues relating to file access. Troubleshoot issues relating to printer access. Recover files encrypted by EFS. Recover drives encrypted by BitLocker. Troubleshoot issues with Internet Explorer and content access. Troubleshoot issues with file permissions. installation. operations. Apply application and Microsoft Windows Configure performance options in Windows 7. Monitor reliability and performance of Use Event Viewer to identify and help resolve problems with Windows7 computers. Describe the steps of a typical Extra informatie: This course will be delivered with digital courseware. In order to have the best learning experience you are asked to bring your own second screen to view the courseware. A second screen includes: tablets and laptops. Nadere informatie: Neem voor nadere informatie of boekingen contact op met onze Customer Service Desk info@globalknowledge.nl Iepenhoeve 5, 3438 MR Nieuwegein