Queue Pro Queue Management System Version 4.4

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1 Queue Pro Queue Management System Version 4.4 Introduction: Queue Pro is the software that manages the queue in any customer interaction point smartly. The process starts with a customer who just pops in the customer care center. The customer will have to select the service he/she is looking for by pressing the options at the touch screen monitor. Once the service type is selected, the system will generate a token with the token number according to his/her service priority. The customer service officer will get the list of pending customers waiting in their group at his workstation with the description. They will pick the customer in a predefine order and as soon as they served the current customer, the system will display and announce with voice prompt the token number of next customer who is supposed to be served. The center supervisor will be able to monitor the queue status from his/ her desktop online. The management will get the data and summary of information about the number of customers and service matrix, time and other special reports. Industry Uses: Immigration and Government one stop service center: Better queue management, service desk s performance, improvement of customer service one stop center. Better management of Queue, teller s performance, improvement of customer service at branch. Telecom Operator: Hospitals: Better management of Queue, teller s performance, improvement of customer service at customer care centre. Better management of Queue, teller s performance, improvement of customer service. Queue Pro - Queue Management System has basically four modules namely qserver, TokenIssuer, SDC and QShowcase. qserver: qserver is the application that manages total operation and run on Apache Tomcat or higher web server, use mysql 5.x database server as primary data source. Java version will be JRE 1.5.0_04 or higher and mysql-connector-java is being used as jdbc driver included in qserver deployment library. TokenIssuer: TokenIssuer module is the entry point for a customer to get service through Queue Pro - Queue Management System. TokenIssuer screen resolution is 1024 X 768. It needs JRE 1.4.2_08 or higher to run. Business Automation Limited 1

2 Qshowcase: QShowcase module is the service center display point from Queue Pro - Queue Management System. QShowcase screen resolution is 800 X 600. It needs JRE 1.4.2_08 or higher to run. SDC (Service Delivery Counter): SDC module is the service delivery point to a customer through Queue Pro - Queue Management System. It needs JRE 1.4.2_08 or higher to run. How it works: Recommended Hardware for Queue Pro: LED Counter display LCD Monitor Touch Screen Monitor Thermal Printer Kiosk Queue Pro Server PC Service Delivery Counter PC (Teller PC) Qshowcase PC Token Issuer PC Network Switch Speaker Business Automation Limited 2

3 Technical Specification for Display Unit: Token Display: Uses 6 bright 7-Segment LED Display to display the latest called queue number Counter Number: Uses 2 bright 7-Segment LED Display for counter number Uses RS232 communication interface Illumination: Red PC Specification for Service Delivery Counter(SDC): Windows XP/ Windows 7 1 GB RAM 2.66 GHz processor 40 GB Hard Disk Network card Hardware Specification for Token Issuer PC: Kiosk Box Touch Screen Monitor Thermal Receipt Printer Token Issuer PC Specification: Windows XP/ Windows 7 1GB RAM 2.66 GHz processor 40 GB Hard Disk Network card Business Automation Limited 3

4 Hardware Specification for Qshowcase PC: LCD Monitor Speaker Qshowcase PC Specification: Windows XP/ Windows 7 1 GB RAM 2.66 GHz processor 40 GB Hard Disk Network card and sound card Comm. Port to make communication with Display unit PC Specification for Queue Pro Server: Linux Operating system 2 GB RAM 2.80 GHz processor 40 GB Hard Disk Network and sound card Fixed IP Address Server Type: Two type of server are used in Queue Pro System. Central Server (Master): There is a central server in Queue Pro system. The all Branch server (slave) are connected to the Central Server. Branch Server (Slave): Every Branch has a server is connected to the Central Server. Prerequisites for install Queue Pro on Redhat Enterprise Linux These software are required for Quire Pro Server (Master) and Queue Pro Local (Slave): JDK 6 or upper version Apache Tomcat 5.5 or upper version Mysql Server 5 Mysql Client 5 Installation Procedure of JDK 6 in QPro Server: The installation procedure of JDK 6 is given below: Business Automation Limited 4

5 Double click on jdk 6 installer file. Then click Accept. Business Automation Limited 5

6 Then Click next. Click next. Business Automation Limited 6

7 And click finish. Now the JDK 6 is successfully installed. Installation Procedure of Apache Tomcat 5.5: The installation procedure of Apache Tomcat 5.5 is given below: At first double click on apache tomcat 5.5 installer file. Business Automation Limited 7

8 Then click next. Then click I Agree. Business Automation Limited 8

9 Here we have to select service and example option and then click next. Then click next. Here we can set the password of apache tomcat and then click next. Business Automation Limited 9

10 Then click install. And finally click finish. Installation Procedure of Mysql 5 Server: The installation procedure of mysql server is described step by step in below: At first double click on mysql server installer file. Business Automation Limited 10

11 Then click next. Select complete option and then click next. Business Automation Limited 11

12 Then click install. Select skip sign up option and then click next. Then click Finish. Business Automation Limited 12

13 Then click next. Select standard configuration option and then click next. Select MYSQL 5 option by clicking arrow and then click next. Business Automation Limited 13

14 Set new root password. Select Enable root access from remote machines and then click next. Then click Execute. And finally click Finish. Procedure to deploy WAR file: After completing the above installation procedures first we have to deploy the war files. Two types of war files have to be deployed for branch server. qserver4_4: This war is the same war to server application is deployed. qdatasynchronizer: This war have to be deployed to the branch server to sync data from or to the central server. Business Automation Limited 14

15 The procedure is given in below: At first browse Server IP, colon (:) and Apache tomcat port then enter. Example: Then click Tomcat Manager to login. Entry user name and password then click ok Business Automation Limited 15

16 Click Browse to upload WAR file Open qserver4_4 war. Business Automation Limited 16

17 Then Click Deploy Then click qserver4_4 the following page will appear Business Automation Limited 17

18 User Name : Write down the user name of database Password: Write down the password of database Database Name: Write down the database name Hot Name : Write down the database server ip address Port Number: Write down the My SQL port number. Finally click save button to save the information and the following page will appear. Then hit the link: and then restart the application qserver4_4. Business Automation Limited 18

19 Now you have to deploy the qdatasynchronizer war file. Click Browse to upload WAR file Business Automation Limited 19

20 Open qdatasynchronizer.war. Then Click Deploy Business Automation Limited 20

21 Then restart the service application by clicking stop start button. Then follow the link C:\Tomcat 6.0\webapps\QDataSynchronizer\config and open the db.connecton.properties file. The following page will appear. # To change this template, choose Tools Templates # and open the template in the editor. DEBUG_LEVEL = 0 LOG_CACHE_DIR = JDBC_DRIVER=com.mysql.jdbc.Driver HOST_DB_URL = jdbc:mysql://host database server ip:port/host database name HOST_USERNAME = type host database user name HOST_PASSWORD = type host database password CENTRAL_SERVER_DB_URL = jdbc:mysql:// central database server ip:port/central database name CENTRAL_SERVER_USERNAME = type central database user name CENTRAL_SERVER_PASSWORD = type central database password License Type: The License Type is different for Central server and Local Server or Branch Server. For Central Server License 401 is installed and License 111 is installed for Branch Server. License file and installation GUI should be in the same folder. Just double click the installation GUI the license is installed successfully. Business Automation Limited 21

22 Branch Server Configuration Procedure from Admin Module: Queue Pro Admin Module is a customizable Queue Pro server manager. By this module the Authorized personnel can customize and manage the functionalities of the Queue Pro. The main functionalities are- To login Admin module Master Sync Transaction Sync Env Var Language Downloads Documents Manage a new branch The functionalities of Queue Pro from Admin panel is described step by step in below: To login Admin page need this address: ip:port/qserver4_4 Business Automation Limited 22

23 Entry the username & password, then login After login the following page will appear which is shown in below. Master Sync: After log in, at first you have to do Master Sync to sync the Branch, Service category, Service, Language and Texts. After clicking Master Sync menu the following pop up will appear. Business Automation Limited 23

24 Then close the pop up window and refresh the page, you will get the required branch, service category, service, language and texts those are synced from server and the following page will appear. How to Edit the existing branch: To edit the branch, just click edit and the following page will appear. Now you can edit- Service Center Code Service Center Name Location Method Business Automation Limited 24

25 Language: You have to select the language for the branch here. Finally click update. Language: Which Language will be preferred for services in the branches you can select here. You have to write preferable language besides the default (English) language and update it. After clicking Language the following page will appear After clicking Edit Language the following page will appear. By changing the required fields a new language can be edit and finally click update to save. Edit the new Language Name Edit the Font Name Edit the Font Size Edit the caption Business Automation Limited 25

26 Each Language has three options : Page text, Fixed text and Service text. Page Text: Page texts in other language are saved here against default language. This is not need to configure for central server. Fixed text: Fixed texts in other language are saved or edited here against default language. Business Automation Limited 26

27 Service Text: Service texts in other language are saved or edited here against the default language. Default Language: This is the actual service name English Language: These texts are shown in token issuer Business Automation Limited 27

28 Printing Name: These texts will be printed on token paper. Env Var: Env Var means Environmental Variable. Some important parameter s configuration is changed with Env Var. Those are described below: Max Waiting Second: This is the time between token issue time and start service time. Max Number of Try: Token will be permanent canceled depending on Max Number of Try. If Max Number of Try is 1 then the token will be permanent canceled after two time cancel. If Max Number of Try is 2 then the token will be permanent canceled after three time cancel. Retry Next Try Delay Second: The temporary cancel token will back to service within this time. VIP Customer Prefix: When token is issue by Branch Admin then token will get the PX Prefix. Priority Customer Prefix: When token is issued by Priority Customer then token will get Priority Customer Prefix. Category Prefix: This Prefix will be for Normal Customer. Token Length: This field mentions what will be the token length. It may be 3, 4 or 5. Downloads: After clicking Downloads the following page will appear. Now we can download SDC, Token Issuer, Qshowcase jar file and user manual. After downloading the jar file you can install it and run the services. The installation and running procedures of SDC, Token Issuer and Qshowcase will be described in the client part. Business Automation Limited 28

29 Documents: Documents can be downloaded from here. After clicking documents the following page will appear: Change Password: User can change his log in password with this option. After clicking Change Password the following page will appear. Business Automation Limited 29

30 Old Password: Type old password New Password: Type a new Password Confirm Password: Type confirm Password Transaction Sync: Transaction Sync is very important thing by which the branch transactions are transferred from branch to central server. Just click the Transaction Sync button then all transactions are transferred to central server. Four types data are synced from branch server to central server user_info, sdc_info, transaction_masters and transactions_details. Then branch information are available to the central server. After clicking transaction sync the following page will apperar Business Automation Limited 30

31 There must be available new transaction in branc server otherwise it show 0 transaction How to manage a branch: After log in as an super admin user, the following page will appear. To manage a branch, click the Manage option of the corresponding branch and the following page will appear which contains- Service Category Service User SDC/Counter Page/Menu Token Issuer Language Documents Issue Token Business Automation Limited 31

32 Service Category: After clicking Service Category the following page will appear. A group of specific services are assigned to a service category. Admin can only see the service category name but can not create or edit the service category. Service: After clicking Service the following page will appear. It contains number of services that will be served for the customer. Admin can only view the services but can not create or edit the service Business Automation Limited 32

33 User: After clicking User the following page will appear. User appears the person who will serve the services. Every user has a unique ID and he is authenticated by the system. After clicking New the following page will appear. By filling the following fields you can create a new user and finally click save to save it. Business Automation Limited 33

34 User ID: It indicates a man who serves the services from a service delivery counter. Full Name: Put full name of user Service Center: Select Service Center or branch name from where user will serve the customer. User Type: Select user type that what type user will operate the branch. User Status: Select user status After clicking edit the following page will appear. By filling the following fields you can change a information and finally click update to save it. User ID: Edit the user ID to the corresponding user Full Name: Edit full name of user Service Center: Edit Service Center. User Type: Edit user type that what type user will operate the branch. User Status: Edit user status Reset Password: You can reset password. Business Automation Limited 34

35 SDC/Counter: After clicking SDC the following page will appear. SDC (Service Delivery Counter) delivers the services for the customer. A service or group services are assigned to a specific SDC. After clicking New the following page will appear. By filling the following fields you can create a new SDC and finally click save to save it. Here, you must have to select services otherwise it will not be saved. SDC Name-Put the SDC Name Counter No- Put the counter no to the corresponding SDC. Service Center: Write the service center of the counter. Priority Customer: Put priority ratio of the SDC. Priority Ratio 0:1 means SDC serves normally, if 1:1 then SDC serves one account holder then one non account holder, if 2:1 then SDC serves first two account holder then one non account holder and so on. Here only ratio of the corresponding counter will be set. SDC Status: Select SDC status active or inactive. Service must be selected for the counter. Finally click save to save the information. Business Automation Limited 35

36 After clicking edit the following page will appear. By filling the following fields you can change a information and finally click update to save it. SDC Name-Put the SDC Name Counter No- Edit counter no. Service Center: Edit Service Center name Priority customer: Edit priority customer ratio SDC Status: Select SDC status. Business Automation Limited 36

37 N:B To change Priority customer for all counter at a time click Change Priority Ratio For Multiple Counter and the following page will appear. Service Center- Select the service center. Service Category- Select service category Priority Customer- Set priority customer ratio and finally update. Business Automation Limited 37

38 Page/Menu: After clicking Page the following page will appear. Here you can create a home page, root page and child page. Home Page: Home Page contains the root pages or services. After clicking New Home page the following page will appear and by filling required fields you can create a home page. -Write Home Page Name for the branch -Write Page description for the page. -Select page visibility, private page are visible only for corresponding Branch and public pages are visible for all branches. - Select page status active or inactive. -You must have to select root pages which contain the Services. - Finally click save to save. Business Automation Limited 38

39 Root Page: Root page contains the Service or child pages or services. After clicking New the following page will appear and by filling required fields you can create root page. - Write Page Name - Write Page Description - Select Page visibility private or public -Select page status active or inactive -If you click Allow Multiple Service, customer can select multiple Services at a time in that page. - You must have to select services for the page. -Finally click save to save Business Automation Limited 39

40 Service or Child Page: Service pages contain services. After clicking New the following page will appear. By filling the required fields a child page will be created. -Write Page Name -Write Page Description -Select page -Select page visibility -Select page status - If you click Allow Multiple Service, customer can select Multiple services for the page -You must have to select services for the page -Finally click save to save Business Automation Limited 40

41 Token Issuer: Token Issuer is a module that provides the token to the customer for service. After clicking the Token Issuer the following page will appear. After clicking New the following page will appear. By filling the required fields a token issuer will be created and finally click save to save. Token Issuer Name- Write the Token Issuer Name. Each branch may have more than one Token Issuer. Each Token Issuer Name has a unique id. Initial Page- Select Initial Page for Token Issuer. Default Language- Select language. Default language is English. Business Automation Limited 41

42 After clicking edit the following page will appear. By filling the required fields a token issuer can be edit and finally click update to save. Token Issuer Name- Edit the Token Issuer Name Initial Page- Edit Initial Page for Token Issuer. Default Language- Edit language. Default language is English Language: Which Language will be preferred for services in the branches you can select here. You have to write preferable language besides the default (English) language and update it. After clicking Language the following page will appear Business Automation Limited 42

43 After clicking Edit Language the following page will appear. By changing the required fields a new language can be edit and finally click update to save. Edit the new Language Name Edit the Font Name Edit the Font Size Edit the caption Each Language has three options : Page text, Fixed text and Service text. Page Text: Page texts in other language are saved here against default language. This is not need to configure for central server. Business Automation Limited 43

44 Fixed text: Fixed texts in other language are saved or edited here against default language. Service Text: Service texts in other language are saved or edited here against the default language. Business Automation Limited 44

45 Default Language: This is the actual service name English Language: These texts are shown in token issuer Printing Name: These texts will be printed on token paper. Documents: Documents can be downloaded from here. After clicking documents the following page will appear: Business Automation Limited 45

46 Issue Token: With this option a token is issued from admin module. The token is issued by the admin. The token issued from admin module is for the most high priority customer. This type customer will get service as a most priority customer. After clicking issue token the following page will appear: Admin can select time that token will be served. Then admin select the desired service and click Generate Token button. Then a token is generated of PX series and the following page will appear. After issuing token it will be delivered to the counter as soon as possible. Business Automation Limited 46

47 Manual of Branch Report: After Branch admin log in to the branch the following page will appear Then click Manage button and the following page will appear: Then click Reports button to view the different types of reports those are described one by one by in below. Branch Server reports are : Service Wise Usage Chart. Counter Wise Usage Chart. Detail Token Report. Detail Counter Wise Report. Detail User Wise Report. Counter Summary Report. User Summary Report. Business Automation Limited 47

48 Service Wise Summary Report. Service Summary Report. Branch Server Report Procedure: When Branch Admin need to show the daily or monthly reports of his/her branch then click the Reports button from right side top menu. And given the following page as below: Business Automation Limited 48

49 Click the Service Wise Usage Chart then Select Start date and End date then click the Load Report button then finally the following page as given below: Click the Counter Wise Usage Chart then Select Start date and End date then click the Load Report button then finally the following page as given below: Business Automation Limited 49

50 Click the Detail Token Report then Select Start date and End date then click the Load Report button then finally the following page as given below: Business Automation Limited 50

51 And, finally you can get or download the CSV format file from right side middle.csv button. Click the Detail Counter Wise Report then Select Start date and End date then click the Load Report button then finally the following page as given below: And, finally you can get or download the CSV format file from right side middle.csv button. Click the Detail User Wise Report then Select Start date and End date then click the Load Report button then finally the following page as given below: Business Automation Limited 51

52 And, finally you can get or download the CSV format file from right side middle.csv button. Click the Counter Summary Report then Select Start date and End date then click the Load Report button then finally the following page as given below: Business Automation Limited 52

53 And, finally you can get or download the CSV format file from right side middle.csv button. Click the User Summary Report then Select Start date and End date then click the Load Report button then finally the following page as given below: And, finally you can get or download the CSV format file from right side middle.csv button. Click the Service Wise Summary Report then Select Start date and End date then click the Load Report button then finally the following page as given below: Business Automation Limited 53

54 And, finally you can get or download the CSV format file from right side middle.csv button. Click the Service Summary Report then Select Start date and End date then click the Load Report button then finally the following page as given below: And, finally you can get or download the CSV format file from right side middle.csv button. After completing the report checking then go to Branch admin home page from Home button of the right side top corner Business Automation Limited 54

55 Client Part: There are three client part of Queue Pro system. These are described in below one by one How to run Web SDC: Service delivery Counter (SDC) module is the service delivery point to a customer where the issued tokens arrive and get served with other counter related activities like break, getting counter and token status. SDC running procedures are given below: Write the following link : and the following page will appear. The link to log in to the particular branch with particular counter no : id&sdcid=counter no in. Service Center: Select the Service Center Name (Branch Name) Counter: Select the counter in to which counter the user would like to log. User Name: Write the user id who would like to login Password: Write the Password of the user. Then the following page will appear Business Automation Limited 55

56 When token is issued from token issuer the token is delivered to the counter and the following page will appear Business Automation Limited 56

57 Token No: Here SDC shows the current token no is serving. Service Type: Here SDC shows the current service name is serving Waiting Tokens: Here SDC shows the waiting tokens no of services those are assigned to that counter. Next Button: When service is completed for the current token then user click the Next button and the next token of that counter will be assigned. Customer Missing: When token is delivered to the counter but customer is missed or user would like to cancel to token then click the customer missing button then token is temporary canceled and the token will be delivered to the counter. After the predefined time which is configured in Env Var the customer missing token again will be delivered to the counter. After how many times how long times the customer missing token will be delivered to the counter, it is configurable with Env Var. The token will be permanent cancelled by clicking customer missing button of dedicated Max Number of Try. The following Env Var page given below. Business Automation Limited 57

58 Transfer: If any user would like to transfer current serving token to another counter then he selects the dedicated counter from the Activated and login counter id and then click the Transfer button. The token is delivered to the dedicated counter. Call Token: If user want to call any toke in queue or previously served token. Just he will type the token no in to Token no box and click Call token button then the called token will be delivered to that counter after serving the current token. If the counter is idle then the called token will be delivered at first. Break: If user wants to go to Break for some time then click the break button and the counter will go to the break state, no token will delivered to that counter during break state. At the time Break button is changed to Resume button. After break period user click the Resume button then counter will go to serving state and token will start to deliver to the counter. **When session is expired and counter gone to break state then the Resume button will be disable. At the situation user just refresh the sdc link then Resume button will be automatically enable. Token Status: When user would like to view the status for a particular token then input the token no in to the Token no box and click the Token Status button. SDC will show the particular token status. Counter Status: When user would like to view the total counter status for particular moment then click the Counter Status button. SDC shows the total counter status and the following page will appear. Business Automation Limited 58

59 Counter Status: Counter Status contains the following information User Name Counter No Total Pending of the services that are assigned to that counter Total Served by that counter Total services, served tokens, serving tokens waiting tokens, canceled tokens those are assigned to that counter. Logout : By clicking Logout button the counter will be disconnected from server. How to Download, install and run Token Issuer: Token Issuer/Ticket Dispenser for Customers (TKIS) is the component where Queuepro starts its activities with customer. A customer arrives in front of a kiosk with the list of category based services, chooses desired services and prints a token from TKIS. Download, install and running procedures of Token Issuer are given below: To download token issuer, click corresponding download option and the following page will appear. Business Automation Limited 59

60 Click ok. Save zip file into the computer hard drive. Open the containing folder where the zip file is saved. Unzip the TokenIssuer.zip file and run TokenIssuer.jar file from TokenIssuer folder. The following page will appear and click ok. Business Automation Limited 60

61 Fill up with appropriate value and select ok button. Token Issuer ID: 1 (It is created from admin module). You will get Token Issuer ID from admin module shown in figure. Queue-pro Server IP: IP of the Server Queue-pro Server Port: Port of the application. Button Background Color: 5,85,140 Button Foreground Color: 255,255,255 Selected Button Background Color: 220, 30, 20 Print Button Background Color: 176, 196, 222 Info Page Background Color: 1, 122, 167 Design Plate: 111 Page Refresh Time: 40 Business Automation Limited 61

62 This process will create the TokenIssuer.conf configuration file in TokenIssuer folder. It s basically an xml file. Following is the configuration file content that should be set to Configure the module: <?xml version="1.0"?> <tkisconfig> <tkisid>1</tkisid> <appname>qserver4_4</appname> <qmanagerhost> IP Address</qManagerHost> <qmanagerport>application Port</qManagerPort> <tokenpreviewenabled>0</tokenpreviewenabled> <!--if preview allowed, no multi service allowed--> <customervisitfrequencyenabled>0</customervisitfrequencyenabled> <buttonbackgroundcolor>5, 85, 140</buttonBackgroundColor> <buttonforegroundcolor>255,255,255</buttonforegroundcolor> <selectbtnbgcolor>220, 30, 20</selectBtnBGColor> <printbtnbgcolor>176, 196, 222</printBtnBGColor> <infopagebgcolor>1,122,167</infopagebgcolor> <tokenlayout> <headerimage>header.png</headerimage> <footerimage>footer.png</footerimage> </tokenlayout> <designplate>111</designplate> <pagerefreshtime>40</pagerefreshtime> <prioritydefault>8</prioritydefault> </tkisconfig> When it will connect with the Queue-pro application server this will work like follows Business Automation Limited 62

63 Business Automation Limited 63

64 Now the customer can choose their desired services and print the token for getting service. If you change language then click the right side top corner button where languages are mention. Like follows Business Automation Limited 64

65 And Finally like below Business Automation Limited 65

66 How to Download, install and run Qshowcase: The component where current status of full branch is shown with all logged in counters and tokens being served there as well as queued tokens coming next. The procedures of download, install and run Qshowcase are given below: Business Automation Limited 66

67 To download qshowcase, click corresponding download option and the following page will appear. Click ok. Save zip file into computer hard drive Open the containing folder where file is saved. Unzip the Qshowcase.zip file and run Qshowcase.jar file from Qshowcase folder. Business Automation Limited 67

68 Select ok button. Fill up with appropriate value and select ok button. It will create Qshowcase Business Automation Limited 68

69 Qshowcase id: Qshowcase id will be 1 for first Qshowcase, 2 will be for second Qshowcase and so on. Smart server IP: IP of the server Smart server port: port of application Service center id: branch id Refresh time: After how many seconds Qshowcase will be refresh Sound Enabled: If select yes it will produce sound, no will not produce sound. Template ID: If you select 1 then it will show showcase template1 and 2 for showcase template2 and 111 for showcase template111 Show token less Counter: If select yes it will show token fewer counters, no will not show token less counter. Show token group in header: If select yes it will show prefix, no will not show prefix. Business Automation Limited 69

70 Font Name: Font name of the language shown in showcase. Font Size: Font size of the language. This process will create the QShowcase.conf configuration file in QShowcase folder. It s basically an xml file. Following is the configuration file content that should be set to configure the module: <?xml version="1.0"?> <QshowcaseConfig> <showcaseid>1</showcaseid> <appname>qserver4_4</appname> <qmanagerhost> IP Address</qManagerHost> <qmanagerport>application Port </qmanagerport> <servicecenterid>1</servicecenterid> <refreshtime>2</refreshtime> <voiceenabled>1</voiceenabled> <showtokenlesscounter>1</showtokenlesscounter> <showtokengroupinheader>0</showtokengroupinheader> <recentupdateforegroundcolor>255,0,0</recentupdateforegroundcolor><!--[r,g,b]--> <columnsettings> <characterforcolumn1>a,b,h,i,*</characterforcolumn1> <characterforcolumn2>a,b,h,i</characterforcolumn2> <characterforcolumn3>d,e,c,f,*</characterforcolumn3> </columnsettings> <voicesettings>tokenno{token}counterno{counter}</voicesettings> <templateid>111</templateid> <marqueesettings> <marqueefontname>book Antiqua</marqueeFontName> <marqueefontsize>32</marqueefontsize> </marqueesettings> <integratedresourceadress>dolphin1.gif </integratedresourceadress> </QshowcaseConfig> <!-- About Config: Integrated Resource Address can support to show file like.swf,.gif,.jpg,.jpeg,.avi,.mp4 type. and the resource files should locate in image/resource folder. --> When it will connect with the Queue-pro application server this will work like follows: Business Automation Limited 70

71 How to download JRE: JRE is needed in the client for run java jar file such as SDC, token issuer and Qshowcase jar file. The download and installation procedure of JRE is given below: To download the jre click the corresponding download option and following page will appear Business Automation Limited 71

72 Click save and the following page will appear. Save zip file into computer hard drive. Open the containing folder and unzip the file. Business Automation Limited 72

73 Run the jre installer and the following page will appear Select I accept the terms in the license agreement then click next and the following page will appear Click Next and following page will appear Business Automation Limited 73

74 Finally click Finish. Business Automation Limited 74

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