Sidekick PC Installation Guide

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2 Table of Contents Terms of Use... 3 Introduction... 4 System Requirements... 4 Removing Sidekick Test Software... 5 License Request... 7 Account Activation Setup Download Installation Files Extraction Installation of SidekickPC Using the Interface Module USB Drivers installation License Activation Updating the Local Database Basic Operations Electrolux Italia S.p.A, All rights reserved 2

3 Terms of Use Electrolux maintains Sidekick and Sidekick Portal as a service to Electrolux Direct Services and Electrolux Service Contractors. All content in Sidekick and Sidekick portal is the property of Electrolux. The services provided may be used for service purpose only. It is not allowed to distribute any of the information except as permitted. By using Sidekick you will accept the terms of use. Whilst information provided through the Sidekick portal is believed to be correct at the time of inclusion, Electrolux makes no representation or warranty concerning it, any hypertext links or any other information obtained directly or indirectly from the Sidekick portal and accepts no liability for any inaccuracies or omissions in the Sidekick portal. All information is provided and is to be used on the understanding that Electrolux will not be liable for any liability, damage or expense of whatever kind arising, whether wholly or partly and whether directly or indirectly, in consequence of the use of, or any reliance placed upon, such information and/or software programs by the visitor or any other person. Electrolux reserves the right to make changes and corrections at any time without notice Electrolux Italia S.p.A, All rights reserved 3

4 Introduction This guide teaches you how to obtain the license and how to make the installation and activation of SidekickPC in your personal computer. This guide is a handy reference for the first setup. If you have already installed SidekickPC and you want to upgrade it, a full setup is not necessary. In this case, you should go to the Downloads section in the web portal and get the software upgrade procedure and the related instructions. Instead, for information about the functions of the program, please refer to the User s Manual. You can find it in the web portal in the Downloads section. This guide describes the typical sequence of operations for software and driver setup, in a Windows XP operating system, English version. The actual sequence of operations that you should perform may change depending on the system configuration of your PC. Whenever possible you should, however, perform all steps in their exact sequence, as this guide illustrates. For every sequence of operations, this guide provides a description of each operation and an order number. The first operation that you should always perform is the operation identified by number 1: 1) Click Next. 2) Click Install. In case that there are problems with the installation, you can contact the local trainer. In order to know who the contact person that refers to your country is, please refer to the Contact Us section in the web portal The license is personal. Therefore it is not possible to use SidekickPC in more PCs with the same license number. For this reason, you should submit your application (Subscription Request) for every installation. See the License Request section, later in this guide for further information. Finally, please remember that the installation of SidekickPC and the installation of the USB drivers for the hardware interface can be done at different times, provided that you always have administrative access to the PC. System Requirements The web portal provides a presentation of SidekickPC and lists all system requirements here: Electrolux Italia S.p.A, All rights reserved 4

Sidekick test software from your PC: 1) Select Start >> Control Panel 2)

5 Removing Sidekick Test Software If, during years 2005 throgh 2007, you participated to the test phase of the Sidekick system, you should remove all Sidekick test software from your PC: 1) Select Start >> Control Panel 2) Double-click Add or Remove Programs Electrolux Italia S.p.A, All rights reserved 5

1) Select Change/Remove and then confirm the operation.

7 License Request 1. Open Internet Explorer, or another web browser, and type this address in the address bar: 2. Press the Enter key and the home page of Sidekick Portal opens: 1) Select your language. 2) Click Subscription Request Form Electrolux Italia S.p.A, All rights reserved 7

1) Insert all required information. 2) Check this option.

10 The message confirms the correct subscription. After that you have successfully submitted a request, the system sends you the following confirmation to the address that you have specified: Your Portal Subscription Request has been registered. Kind Regards Sidekick Support Team This is an automatic notification. Please do not reply to this . The Subscription Request finishes here Electrolux Italia S.p.A, All rights reserved 10

11 Account Activation After you have done your request, the license manager can either accept or reject it. When your request is accepted, you receive an that confirms the activation of your account. The license activation message contains the following information that refers to your personal internet account and license number: User Name Password License Number Please store and print the above information. You will need it when you first execute and activate the SidekickPC software, as this guide later explains. The following is an example of notification that confirms the activation of one account. Please remember that you should not delete this since you may need it for future reference: Service Support Europe welcomes you to Sidekick! Your account has been created by on 10/22/2008. To enter the reserved area in the portal go to the Home page and use your credentials for the login: User Name: xxxx Password: xxxx You have been granted in the following roles: User License Number to activate the SidekickPC software: xxxxxxxxxxxxx License Start Date: 10/22/2008 License Expiration Date: 04/22/2009 Prior starting using the system, you must perform the following steps: 1) download the latest SidekickPC software from the Downloads area in the portal; 2) install the software on your PC (you must install the software with administrator's rights); 3) activate the license using your personal license number; 4) run the application and perform the full database update. If you need help, please get in touch with the Support Team (Contact Us). Kind Regards Sidekick Support Team This is an automatic notification. Please do not reply to this Electrolux Italia S.p.A, All rights reserved 11

12 Setup Download 1. Open Internet Explorer, or another web browser, and type this address in the address bar : 2. Press the Enter key and the home page of the Sidekick portal appears: 1) Click Downloads. 2) Insert User Name and Password (sent by ) and take care to correctly insert lower and upper case letters. 3) Click Login Electrolux Italia S.p.A, All rights reserved 12

13 1) Find the latest version of the SidekickPC Full Installation Set and click it. 2) Scroll the bar to the end of the web page. 3) Click the link associated to the Download Electrolux Italia S.p.A, All rights reserved 13

Installation Files Extraction The full installation set consists in a single self-extracting EXE file that you can execute in order to extract all files that you need for the setup of the software.

16 Installation Files Extraction The full installation set consists in a single self-extracting EXE file that you can execute in order to extract all files that you need for the setup of the software. Locate the EXE file that you have downloaded and run it with a double-click (under Windows Vista you may be asked for a further confirmation of this operation). Then you should choose and empty folder that receives the extracted files: 2) Click Extract to start the operation. 1) Click here and choose any empty folder where to extract all files. Wait for the end of the extraction. Installation of SidekickPC After the end of the extraction of setup files, you can install the program. Find the AutoInstall.cmd file within the installation set, that is located in the root folder (please note that, depending on your PC configuration, this file may appear without extension: AutoInstall). Remember that you must have administrative rights on the PC to install the software using this installation set. The AutoInstall procedure automatically installs all the software that you need. The way to start the automatic setup procedure depends on the operating system: 1. Windows XP: simply double-click the AutoInstall file; 2. Windows Vista: right-click the AutoInstall file and then select the "Run as Administrator" option. Depending on your actual configuration, the operating system may ask you for a further authorization Electrolux Italia S.p.A, All rights reserved 16

17 1) When this window appears, press any key to start the installation. Otherwise press Ctrl+C to abort the installation. 2) When this window appears, installation is complete. Press any key to close the window. 3) After the installation, a new icon appears on the Windows desktop Electrolux Italia S.p.A, All rights reserved 17

Using the Interface Module Connect the Interface Module to a USB port of your PC with the cable provided in the Appliance Connection Kit.

Please refer to the next section for instructions on this matter. Interface Module fig.1 Off On Computer fig.

to the electronic board that you connect. When you configure a spare board it is absolutely necessary to set this switch to the ON position, otherwise the spare board is not powered on.

18 Using the Interface Module Connect the Interface Module to a USB port of your PC with the cable provided in the Appliance Connection Kit. If this is the first time that you connect the USB interface module (Appliance Mini Interface) to your PC, you are asked to install the related drivers. Please refer to the next section for instructions on this matter. Interface Module fig.1 Off On Computer fig.2 It is important to remember that the ON/OFF switch placed on the side of the Appliance Mini Interface does not power on and off the Interface Module but it only provides a regulated voltage (5V DC) to the electronic board that you connect. When you configure a spare board it is absolutely necessary to set this switch to the ON position, otherwise the spare board is not powered on. The Appliance Mini Interface is automatically powered on when you connect the USB cable to the PC and it is powered off when you disconnect the cable, regardless the setting of the ON/OFF switch. For detailed information on how to use the Interface Module, please refer to the latest version of the Guide for AMI Interface Connectors (a version translated into your language may exist) that you can get from the web portal in the Downloads section Electrolux Italia S.p.A, All rights reserved 18

19 USB Drivers installation When you connect the hardware interface to the PC for the first time, the operating system requests you to install the USB drivers. The description above illustrates all the operations to install the drivers on a machine with Windows XP. The procedure can be different depending both on the operating system (Windows XP or Vista) and on the configuration of your PC. IMPORTANT: DON T EXECUTE THE DRIVER INSTALLATION PROCEDURE WHILE AN ELECTRONIC BOARD OR AN APPLIANCE IS CONNECTED TO THE INTERFACE MODULE. 1) When you connect the hardware interface to the PC for the first time, the window below appears 1) Select No, not this time. 2) Click Next Electrolux Italia S.p.A, All rights reserved 19

20 1) Select this option. 2) Click Next. 3) Select this option. 4) click Browse. 5) Select the USB Drivers folder that you find either in the installation set or in the SidekickPC installation folder. 6) Click OK Electrolux Italia S.p.A, All rights reserved 20

After some seconds, the window below appears and the installation of USB port starts. The procedure is the same as the previous one. 1) Select No, not this time. 2) Click Next. 3) Select this option.

23 After some seconds, the window below appears and the installation of USB port starts. The procedure is the same as the previous one. 1) Select No, not this time. 2) Click Next. 3) Select this option. 4) Click Browse. 5) Select the USB Drivers folder that you find either in the installation set or in the SidekickPC installation folder. 6) Click OK Electrolux Italia S.p.A, All rights reserved 23

1) Start the application by double-clicking the icon located on the

26 License Activation When you run SidekickPC for the first time, and whenever you update the local database, you need an Internet connection. 1) Start the application by double-clicking the icon located on the desktop. Warning 2) Click OK Electrolux Italia S.p.A, All rights reserved 26

27 1) Select the menu Options >>Language to modify the display language if necessary. 2) Select your language and click OK. 3) Select the menu Commmand >> License Manager 2008 Electrolux Italia S.p.A, All rights reserved 27

28 2) Click Internet Activate. 1) Insert your personal license number here (sent by ). 3) Click OK and wait for a few seconds the result of the operation. In case of errors, check the internet connection settings of your PC Electrolux Italia S.p.A, All rights reserved 28

1) Insert the User Name of your account here (sent by email), if necessary. 2) Insert the Password of your account here (sent by email), if necessary.

30 1) Insert the User Name of your account here (sent by ), if necessary. 2) Insert the Password of your account here (sent by ), if necessary. 3) User Name and Password for local database access are the always the same: SidekickPCUser. 4) Select the first option ( Full Update ) only for the first update. For all other updates select Incremental Update. 5) Click Start Update. 7) Close the program and restart it. 6) The update may require a lot of time (several minutes or even hours, if the internet connection is very slow). At the end of the update click OK Electrolux Italia S.p.A, All rights reserved 30

3b) Select Configuration to configure a spare board or to update the electronic configuration of an appliance.

31 Basic Operations 1) Select the menu File>>Start Page 2) The COM port should appear and disappear, when you connect and disconnect the hardware interface. 3a) Select Diagnostic to diagnose an appliance. 3b) Select Configuration to configure a spare board or to update the electronic configuration of an appliance. For information about all available functions that SidekickPC provides, please refer to the User s Manual Electrolux Italia S.p.A, All rights reserved 31

SidekickPC 3.0 Known Issues 31 th MAY 2012

SidekickPC 3.0 Known Issues 31 th MAY 2012 2012 Electrolux Italia S.p.A., All rights reserved TABLE OF CONTENTS 1. PROGRAMMING ERRORS AFTER UPDATE... 3 2. WRONG MESSAGE IN DIALOG BOX... 4 3. COMMUNICATION