Jet-Tech video tutorials
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- Jody Weaver
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1 Installation Instructions Step by Step Guide All versions of Jet-Tech Software are installed in the same way, just follow these instructions carefully and your software will install correctly. Failure to follow the instructions may result in your software being registered incorrectly as an illegal copy. Jet-Tech video tutorials are available for each product at the following link: System Requirements: Jet-Tech software has been tested on the following Windows operating systems: Windows Vista, Windows XP (SP2), Windows 2003, Windows 2000, Windows ME, Windows 98, Windows 95 and Windows NT. Jet-Tech Pro requires around 36mb of disc space; Jet-Tech MAX, RoK, ICC and the Moto products require around 8mb of disc space. Microsoft Windows & Vista: It is important that your copy of Microsoft Windows or Vista is up to date with the latest service packs and patches available from Microsoft. Before you start your Jet-Tech installation, we recommend that you download and install the latest Windows updates from Microsoft. These can be found at: NB. Before you start the installation: Please note that your Jet-Tech license is for a single installation/single user. Jet-Tech cannot be installed on multiple machines so you should always install Jet-Tech on the computer that you will be using at the track! Please ensure that your Windows User Login has Administrator rights to enable you to install applications. Please do not have your computer connected to a Local Area Network (LAN). If your computer is connected to a LAN, please disconnect and log back in again as a stand-alone user ie as you would use your laptop at the track. Please close all other programs including programs that run in the background such as MSN, Yahoo Messenger, Skype etc. Please disable your Anti-Virus software. You can re-enable it after you have completed the installation. Please ensure the following addresses are added to your Safe list: info@rotaxjetting.com; keycode@rotaxjetting.com and support@rotaxjetting.com. Installation from Download: If you re installing the software from the download area of the rotaxjetting.com website, when prompted, save the file to a convenient location such as your Windows Desktop. When the download has completed, click Open to run the install routine.
2 Installation continued: The opening screen (right) will be displayed first. When you are ready press the Next button at the bottom of this screen. The Jet-Tech terms and conditions of sale will then be displayed as shown right. Please use the scrollbar to read these carefully before clicking the I accept the agreement radio button. Then press the Next button to proceed with the installation. This screen will then be displayed, leave the checkbox, checked if you want a desktop icon to start the software as shown below and press Next. This will create a desktop icon with which you can later use to quickly start your Jet-Tech software. Each product has it s own icon. The next screen just confirms your chosen options prior to starting the installation. Then press the Install button to start the install process which will copy all the necessary files onto your computer.
3 Please use the scrollbar and read the remaining Help instructions, which explain how to proceed and then when you are finished, press the Next button. To complete the installation please re-start your computer by pressing the Finish button with the Yes, restart the computer now radio button checked as shown right. Your computer should then turn itself off and re-start ready to continue the installation process. This step is important because your computer, in turning off and on, will register all of the new files that have just been installed. If your computer does not turn off, then go to your Start menu, select Turn Off Computer and then select Re-Start. When your computer has restarted, the next step is to start the Jet-Tech Software using the icon on your Desktop, that you have just created. Windows XP and earlier versions of Windows Users: Just double-click on the icon to launch Jet-Tech. Microsoft VISTA users: Right-click on the Jet-Tech icon and select Run this application as Administrator On starting the software the appropriate splash screen will be displayed as the program loads. This one is for the Pro version of our software but all are similar.
4 When the software has loaded, this message will be displayed. The Keycode file referred to in this message will look similar to these shown right, the exact form is dependant on the software version and your computers file association settings. Please attach this KeyCode file to an and send it to NB. PLEASE DO NOT ATTEMPT TO OPEN THE KEYCODE FILE AS THIS MAY CORRUPT IT!! Now please wait for your PasswordFile to be ed back to you before you proceed with this installation process. Please allow up to 24hours for the return of your PasswordFile. NB. It is important that you do not try to open or use the software until your PasswordFile is sent back to you, please be patient. Installation Problems? Please click Here!
5 Jet-Tech Installation without Internet Access. Using a computer that does have internet access, firstly insert a memory stick into the USB port. Windows will recognise this as a new device/drive and install the required driver. When this is completed you will usually get a message popping up in the bottom-right corner of your screen saying that the new device is installed and ready for use. The process to download and transfer the Jet-Tech program is as follows: 1. Go to the Jet-Tech download link provided in your receipt. 2. A small window will open with the options to "Open", "Save" or "Cancel" the file. Select "Save" Another small window will open. Click on My Computer from the list on the left. This will bring up a list of devices/drives on your machine. The Memory Stick will typically look like the one shown here ( USB ). Double-click on it and the program will be downloaded and saved to the Memory Stick. When completed, a window will pop up asking if you want to open the file. Click No or Cancel. You can then remove the Memory Stick from the computer and insert it into a USB port of your Laptop. On your Laptop, open Windows Explorer. This can be found from the Start menu. Click on Start, then All Programs, then Accessories. When Windows Explorer opens, it will display a list of folders on the left and My Computer Click on My Computer and a list of the drives/devices will be shown. The Memory Stick will again show up as a device on a USB port. Click on the Memory Stick and a list of files and folders contained on it will be displayed to the right. Find the Jet-Tech program file and double-click on it. A new window will open.
6 Double-click on the Jet-Tech file to start the installation. Follow the instructions to install the software. When the installation has completed, it will have created the MaxKeyCode.rtf file and placed this on your Windows Desktop. NB. Do not open the keycode file! To send the keycode to us, you will need to attach it to an . So you will need to copy it back to the Memory Stick and then attach it to an sent from your other computer. To do this, simply go back to Windows explorer and click on Desktop This will bring up a list of all the files on your Windows Desktop. Find the MaxKeyCode.rtf file and RIGHT-click on it (with the right-hand button of your mouse). A small list will open from which you select Copy Then click on My Computer again to find the Memory Stick. RIGHT-click on the Memory Stick and from the small list, select Paste This will then have copied the MaxKeyCode.rtf file to the Memory Stick. You can then remove the Memory Stick and plug it back into your other computer. Create an to keycode@rotaxjetting.com and attach the file to it in your program, click on Attach (which can sometimes look like a paperclip) and then select browse. Find the memory stick and click on the MaxKeyCode.rtf file to attach it. When we receive your keycode file, we will generate a small password file which you can then copy back to your laptop in the same way that you copied the program to it.
7 Installation Problems? Unfortunately, due to the nature of Microsoft Windows and VISTA you may encounter problems when installing software applications such as Jet-Tech. Though these problems are indicative of errors within Windows/VISTA and it is impossible for vendors such as ourselves to know individual Windows/VISTA installations and configurations, we will always try to help resolve these. Windows XP, 2003, 2000, NT, ME, 98, 95 The most common problems associated with Windows are caused by missing or corrupt Windows files within the operating system itself or broken file links within the Windows Registry. If you should encounter a problem with your installation we recommend the following steps: 1. Ensure that you are logged into Windows with Admin rights so you are able to install applications and that you have followed the instructions carefully. 2. Ensure your copy of Windows is up to date with Microsoft fixes and patches go to 3. Fix any damaged or broken Windows file links and clean up your Windows Registry by using a Windows Registry checker/cleaner such as Eusing Free Registry Cleaner available from: This is an excellent, free program that will repair any broken Windows Registry file links. 4. When you have completed these steps, delete any keycode and/or password files off your Windows Desktop then re-install Jet-Tech. 5. Earlier installations of Windows can have a range of missing and/or corrupt.dll files within the Windows registry. This is caused by installing and uninstalling applications over time. If you have an older version of Windows or you don t know the history of your laptop, we suggest downloading and installing a fix-all file that we have compiled for you. This file will ensure that all the Windows default components,.dll files and.ocx files are properly installed in your copy of Windows. This file is available at the following link: By taking these steps, you can be confident that your Windows operating system will perform correctly and Jet-Tech (along with many other applications, will install correctly. Windows VISTA Problems with Windows VISTA installations are generally caused by incorrect user and/or program settings: If, when you open Jet-Tech from the Desktop icon, you get an Illegal Software Copy message, this indicates a problem with your Windows VISTA settings. The Illegal Software Copy message also shows a Software Status Check number (shown as X in this screenshot. This number is very important in that it will enable us to identify the problem and advise accordingly if you need to submit a Support Request. The most likely cause of this type of error is simply that you haven t run the Jet-Tech program As Administrator. If you get this error, the software will close. Go back to your VISTA Desktop and right-click on the Jet-Tech icon. This will open a small menu and from that, you can select Run As Administrator.
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