HP Easy Printer Care. System Administrator's Guide

Transcription

1 HP Easy Printer Care System Administrator's Guide

2

3 HP Easy Printer Care System Administrator's Guide

4 Copyright and license 2006 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. Trademark credits Microsoft, Windows, and Windows Server 2003 are U.S. registered trademarks of Microsoft Corporation. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Edition 1, 5/2006

5 Table of contents 1 Purpose and scope Introduction... 1 Software requirements... 2 System requirements... 2 Operating systems support... 2 Supported printers... 3 Other printer support... 4 Browser support... 4 Protocol support... 5 Connectivity... 5 Americans with Disabilities Act compliance... 5 Software availability... 5 HP Easy Printer Care software on the Web... 6 Localization Software overview Introduction... 7 HP printer management software comparison... 8 HP Web Jetadmin HP Embedded Web Server Access to the HP EWS Device Status screen HP Printer Utility for Macintosh Software install Introduction Installation instructions Introduction Software setup Access Find printers Set alert notifications Navigate through the software Overview tab Alert Settings Supplies Ordering Help button ENWW iii

6 Settings tab Login General Device Information Date/Time Firmware Version Information Pages Capabilities Installed Personalities and Options Memory/Storage Security System Setup Network Direct Print Quality Printing Printing PCL Print Modes Print Quality Trays/Paper Paper Trays and Options Paper Handling Tray Behavior Restore Defaults Support tab Maintenance Tools Printer Usage Report Products that support printer-usage reports Printer-usage report details Exporting a printer-usage report Software Update Help Settings Performing an HP Software update Advanced Tools & Settings Usage Page Troubleshooting Tools Run online diagnostics Browse online information Contact a support specialist Event Log Engineering details Introduction Uninstall Uninstall HP Software Update Known issues Problem solving Verify printer support Verify printer availability iv ENWW

7 Update driver software Remove a product from HP Easy Printer Care Index ENWW v

8 vi ENWW

9 List of tables Table 1-1 HP Easy Printer Care System Administrator's Guide overview... 1 Table 1-2 HP LaserJet printers that support HP Easy Printer Care... 3 Table 2-1 HP printer-management software comparison... 8 Table 4-1 Printer-usage report details ENWW vii

10 viii ENWW

11 List of figures Figure 2-1 HP EWS Information tab Device Status screen Figure 3-1 Welcome dialog box Figure 3-2 Software License Agreement Figure 3-3 Sample installing message (1 of 2) Figure 3-4 Sample installing message (2 of 2) Figure 3-5 Finish dialog box Figure 4-1 My HP Printers screen Figure 4-2 Step 1 of 3: Start Search screen Figure 4-3 Advanced Search Settings screen Figure 4-4 Searching for printers, please wait... screen Figure 4-5 Printer Not Found screen Figure 4-6 Step 2 of 3: Verify Printer Found screen Figure 4-7 No New Printers Found screen Figure 4-8 Step 2 of 3: Select Printers screen Figure 4-9 Step 3 of 3: Customize Settings screen Figure 4-10 My HP Printers screen Figure 4-11 Alert Settings screen Figure 4-12 Popup alert Figure 4-13 Overview tab Figure 4-14 Alert Settings screen Figure 4-15 Supplies Ordering screen Figure 4-16 Transfer printer information to HP SureSupply? screen Figure 4-17 Welcome to HP SureSupply screen Figure 4-18 Overview Help screen Figure 4-19 Settings tab error message Figure 4-20 Authorization screen Figure 4-21 Settings tab Figure 4-22 Settings tab General, Device Information Figure 4-23 Settings tab General, Date/Time Figure 4-24 Settings tab General, Firmware Version Figure 4-25 Settings tab Information pages Figure 4-26 Settings tab Capabilities Figure 4-27 Settings tab Capabilities, Installed Personalities Figure 4-28 Settings tab Capabilities, Memory/Storage Figure 4-29 Settings tab Security Figure 4-30 Settings tab Capabilities, System Setup Figure 4-31 Settings tab Capabilities, Network Figure 4-32 Settings tab Capabilities, Direct Figure 4-33 Settings tab Print Quality Figure 4-34 Settings tab Print Quality, Printing ENWW ix

12 Figure 4-35 Settings tab Print Quality, Printing PCL Figure 4-36 Settings tab Print Quality, Print Modes Figure 4-37 Settings tab Print Quality, Print Quality Figure 4-38 Settings tab Trays/Paper Figure 4-39 Settings tab Trays / Paper, Paper Trays and Options Figure 4-40 Settings tab Trays / Paper, Paper Handling Figure 4-41 Settings tab Trays / Paper, Tray Behavior Figure 4-42 Settings tab Restore Defaults Figure 4-43 Settings tab Printer Settings Tools Figure 4-44 Support tab Figure 4-45 Support Help screen Figure 4-46 Welcome to HP Software Update dialog box Figure 4-47 About HP Software Update dialog box Figure 4-48 Frequently asked questions about HP Software Update dialog box Figure 4-49 HP Software Update Privacy Policy dialog box Figure 4-50 HPSU End User License Agreement dialog box Figure 4-51 Data Collected by HP Software Update dialog box Figure 4-52 HP Software Update Settings Figure 4-53 Checking for updates screen Figure 4-54 No new updates available dialog box Figure 4-55 Usage Page Figure 4-56 HP Instant Support advice disclaimer Figure 4-57 Event Log screen x ENWW

13 1 Purpose and scope Purpose and scope Introduction This HP Easy Printer Care System Administrator's Guide provides information about, and troubleshooting tips for, the HP Easy Printer Care software. This guide is prepared in an electronic format to serve as a quick-reference tool for Customer Care Center (CCC) agents, support engineers, system administrators, management information systems (MIS) personnel, and HP LaserJet product users, as appropriate. The following table describes the structure and content of this guide. Table 1-1 HP Easy Printer Care System Administrator's Guide overview Chapter Chapter 1, Purpose and scope Content This chapter contains basic information about HP Easy Printer Care software: Software requirements Software availability Chapter 2, Software overview This chapter provides an overview of the printing-system software installer and print drivers. This chapter also contains general information about other software features, including the following topics: HP printer management software comparison HP Web Jetadmin HP Embedded Web Server (HP EWS) HP Printer Utility for Macintosh Chapter 3, Software install This chapter contains information about HP Easy Printer Care components and how to install them. Installation components Installation instructions ENWW Introduction 1

14 Purpose and scope Table 1-1 HP Easy Printer Care System Administrator's Guide overview (continued) Chapter Content Chapter 4, This chapter describes HP Easy Printer Care features. Software setup Overview tab Settings tab Support tab Chapter 5, Engineering details This chapter contains information about the following topics: Uninstall Known issues Problem solving For additional information about the location of information within these chapters, see the table of contents. An index is provided in the back of this guide. Software requirements HP Easy Printer Care software is designed for end users and for those who keep printers up and running in small and large business groups. Use HP Easy Printer Care to view the status of up to 15 supported HP LaserJet printers, set up printer and supply alerts, generate printer-usage reports, and reorder supplies from HP or a choice of resellers. System requirements Windows 2000, Windows XP, or Windows Server 2003 operating system Computer with 500 MHz or greater processor 128 MB of RAM 50 MB of available disk space Operating systems support HP Easy Printer Care software is supported only in the following operating systems: Windows 2000 Windows XP Windows Server Chapter 1 Purpose and scope ENWW

15 Supported printers NOTE Most of the devices in the following table support HP Easy Printer Care through a network connection only. Most HP devices will support HP Easy Printer Care over both network and direct connections with the release of HP Easy Printer Care V1.5, which is to be available in late spring Check the following Web site for an updated list of HP devices that support HP Easy Printer Care: Purpose and scope Table 1-2 HP LaserJet printers that support HP Easy Printer Care Product Description Connection HP LaserJet 2300 Black-and-white printer Network HP LaserJet 2300L Black-and-white printer Network HP LaserJet 2410 Black-and-white printer Network HP LaserJet 2410 Black-and-white printer Network HP LaserJet 2430 Black-and-white printer Network HP Color LaserJet 2500 Color printer Network HP Color LaserJet 3000 Color printer Network/direct HP Color LaserJet 3500 Color printer Network HP Color LaserJet 3550 Color printer Network HP Color LaserJet 3600 Color printer Network/direct HP Color LaserJet 3700 Color printer Network HP Color LaserJet 3800 Color printer Network/direct HP LaserJet 4000 Black-and-white printer Network HP LaserJet 4050 Black-and-white printer Network HP LaserJet 4100 Black-and-white printer Network HP LaserJet 4100MFP Black-and-white multifunctional peripheral Network HP LaserJet 4200 Black-and-white printer Network HP LaserJet 4240 Black-and-white printer Network HP LaserJet 4250 Black-and-white printer Network HP LaserJet 4300 Black-and-white printer Network HP LaserJet 4345MFP Black-and-white multifunctional peripheral Network HP LaserJet 4350 Black-and-white printer Network HP Color LaserJet 4550 Color printer Network HP Color LaserJet 4600 Color printer Network HP Color LaserJet 4610 Color printer Network HP Color LaserJet 4650 Color printer Network ENWW Software requirements 3

16 Purpose and scope Table 1-2 HP LaserJet printers that support HP Easy Printer Care (continued) Product Description Connection HP Color LaserJet 4700 Color printer Network/direct HP Color LaserJet 4730MFP Color multifunctional peripheral Network/direct HP LaserJet 5000 Black-and-white printer Network HP LaserJet 5500 Color printer Network HP LaserJet 5550 Color printer Network HP LaserJet 8000 Black-and-white printer Network HP LaserJet 8000MFP Black-and-white multifunctional peripheral Network HP LaserJet 8100 Black-and-white printer Network HP LaserJet 8150 Black-and-white printer Network HP LaserJet 9000 Black-and-white printer Network HP LaserJet 9000MFP Black-and-white multifunctional peripheral Network HP LaserJet 9000LMFP Black-and-white multifunctional peripheral Network HP LaserJet 9040 Black-and-white printer Network HP LaserJet 9040MFP Black-and-white multifunctional peripheral Network HP LaserJet 9050 Black-and-white printer Network HP LaserJet 9050MFP Black-and-white multifunctional peripheral Network HP LaserJet 9055MFP Black-and-white multifunctional peripheral Network HP LaserJet 9065MFP Black-and-white multifunctional peripheral Network HP Color LaserJet 9500 Color printer Network HP LaserJet 9500MFP Color multifunctional peripheral Network Other printer support Currently, HP Easy Printer Care is supported only by HP LaserJet printers. NOTE If you install HP Easy Printer Care software in an environment that uses other HP products (for instance, HP DeskJets, HP InkJets, and so on), the software does not detect them. Future versions of the software might expand to include them. HP Easy Printer Care supports most connection types, but some configurations are not supported. For instance, HP Easy Printer Care currently does not read the status of a device that is locally connected (USB or LPT) on another computer and shared on the network. Browser support HP Easy Printer Care software requires that a Web browser be installed, such as one of the following: Microsoft Internet Explorer 4.x or later Netscape Navigator 4.x or later 4 Chapter 1 Purpose and scope ENWW

17 Protocol support HP Easy Printer Care software uses printer machine language (PML) and simple network management protocol (SNMP) to manage printers. Certain HP Jetdirect cards do not support SNMP. HP Easy Printer Care is unavailable for HP LaserJet printers that use these cards. Connectivity HP Easy Printer Care software works mainly in network environments. Purpose and scope The software can detect supported printers over a direct USB or parallel connection only if the printer is installed by using the HP installer that is found on the product's printing-system software CD or the downloadable printing-system software, available on the following Web site: The following HP LaserJet devices support HP Easy Printer Care over network and direct connections: HP Color LaserJet 3000 HP Color LaserJet 3600 HP Color LaserJet 3800 HP Color LaserJet 4700 HP Color LaserJet 4730MFP For proper communication between the printer and HP Easy Printer Care software in non-networked environments, HP Easy Printer Care requires a DOT4 port, which is shown in the Printers or Printers and Faxes folder as: DOT4_001 (001 or greater) Follow these steps to gain access to the Printers or Printers and Faxes folder: 1. Click Start, click Settings, and then click Printers and Faxes (in Windows XP and Windows Server 2003) or Printers (in Windows 2000). The Printers or Printers and Faxes window opens. 2. Select the printer, click File, and then click Properties. The Properties window for the product opens. 3. Click the Ports tab. Americans with Disabilities Act compliance The HP Easy Printer Care software is designed in accordance with the Americans with Disabilities Act (ADA). Software availability This document contains information about the following topics: HP Easy Printer Care software on the Web ENWW Software availability 5

18 Purpose and scope Localization HP Easy Printer Care software on the Web To download the HP Easy Printer Care software from the Web, go to the following Web site: Click the Download software link to obtain the latest version of the free HP Easy Printer Care software. Localization HP Easy Printer Care is available in the following languages: Danish Dutch English French Finnish German Italian Norwegian Portuguese Spanish Swedish HP Easy Printer Care V1.5, scheduled for release in late spring 2006, will be available in the following additional languages Traditional Chinese Simplified Chinese Korean Japanese Catalan Russian 6 Chapter 1 Purpose and scope ENWW

19 2 Software overview Introduction HP Easy Printer Care software is designed for end users and for those who keep printers up and running in small businesses. You can view the status of up to 15 supported HP LaserJet printers, set up consolidated printer and supply alerts, generate printer-usage reports, and reorder supplies from HP or a choice of resellers. In addition, HP Easy Printer Care software provides diagnostic tools and reports to help resolve printing problems and prevent problems before they happen. Use HP Easy Printer Care to: Monitor the status of supported HP LaserJet printers Software overview Simplify maintenance by tracking supply status and ordering supplies for supported HP LaserJet printers from a single software program Set up printer and supply alerts Track print jobs by user, printer, application, time and date, color, and black-and-white pages by generating printer-usage reports Discover supported HP LaserJet printers as soon as they are connected to the network Get automatic software updates Solve printing problems Configure direct-connected printer trays, media selections, and other settings for the following direct-connect products: HP Color LaserJet 3000 HP Color LaserJet 3600 HP Color LaserJet 3800 HP Color LaserJet 4700 HP Color LaserJet 4730MFP This chapter contains information about the following topics: HP printer management software comparison HP Web Jetadmin HP Embedded Web Server ENWW Introduction 7

20 HP Printer Utility for Macintosh HP printer management software comparison HP provides several printer-management tools, each designed for different settings. With its capacity to monitor and control up to 15 networked printers, HP Easy Printer Care occupies an intermediate position between tools designed for a single printer, such as the HP Embedded Web Server (HP EWS), and tools designed to administer to a large group of networked computers, such as HP Web Jetadmin. The following table compares HP Easy Printer Care with the following HP printer management tools: Software overview HP Toolbox FX HP print drivers (Services tab) HP Web Jetadmin HP Embedded Web Server Table 2-1 HP printer-management software comparison Personnel Non-IT device maintainers IT professionals Tool HP Easy Printer Care HP Toolbox FX Print-driver Services tab HP Web Jetadmin HP EWS Basic functionality Number of printers 1 15 HP printers 1 HP printer 1 HP printer 15 or more (HP and non- HP) 1 HP printer Access Computer software Computer software Print-driver software Server software and Web browser Web browser Deployment Set up and configure printers on a network No No No Yes Yes Printer discovery Yes Yes No Yes, for network and directconnected printers No Support View printer status Yes Yes Yes Yes Yes Configure support notifications Yes Yes No Extensive; Enterprise Management Solution (EMS) integration Yes Support and troubleshooting tools Advanced Basic Basic Advanced Basic 8 Chapter 2 Software overview ENWW

21 Table 2-1 HP printer-management software comparison (continued) Supplies Reports View supplies status Configure supplies alerts Order HP supplies online Printer-usage reports and tracking capabilities Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Basic Basic None Advanced None Software overview ENWW HP printer management software comparison 9

22 HP Web Jetadmin HP Web Jetadmin is a browser-based management tool designed for advanced control over network settings and configuration. The tool is designed for organizations that employ dedicated IT staff who manage more than 15 network printers. HP Web Jetadmin users require detailed information and proactive control of their printer networks. Software overview On the other hand, small businesses with 15 or fewer printers typically depend on device maintainers to manage printers, rather than on a dedicated IT staff. Such businesses usually require less-advanced tools that allow them to track their installed printers with ease. For these businesses, HP Easy Printer Care provides basic printer status, ordering supplies, and troubleshooting, delivered in a easy-tounderstand user interface. HP Embedded Web Server The HP Embedded Web Server (HP EWS) is a standard feature on many HP LaserJet products when they are connected through a network. For some models, optional enhanced input/output (EIO) Jetdirect cards can be installed to make HP EWS available. The HP EWS provides a simple, easy-to-use solution for one-to-one product management. It does not require installation of management software, such as HP Web Jetadmin, and can be used for remote management in offices that have a limited number of products. The only requirement is that the management console must have a supported Web browser. Unlike HP Easy Printer Care, however, HP EWS is not available with devices that do not have web servers or for directly connected printers. HP Easy Printer Care features overlap some HP EWS features. HP Easy Printer Care includes a link to the HP EWS and maintains password consistency with it. For additional information and a copy of the HP Embedded Web Server User Guide, see the device printing-system software CD, or go to the following Web site: This section contains information about the following topics: Access to the HP EWS Device Status screen Access to the HP EWS Follow these steps to open the HP EWS from within HP Easy Printer Care: 1. Select a printer. 2. Click the Support tab. 3. Below Maintenance Tools, click Advanced Tools & Settings. If you have a browser, the Device Status screen opens. For more information about using HP EWS, see the product HP Embedded Web Server User Guide. 10 Chapter 2 Software overview ENWW

23 Device Status screen Status information, such as whether the product is online or the toner is low, is available through a Web browser on a computer that is linked directly to the device. You can view this information without going to the device control panel to identify the status. The following figure shows how this information is presented on the product Web page. Software overview Figure 2-1 HP EWS Information tab Device Status screen NOTE The alerts are disabled without notifying the user. If HP Easy Printer Care software is subsequently uninstalled, alert notifications in HP Toolbox are not re-enabled, and must be reset. ENWW HP Embedded Web Server 11

24 HP Printer Utility for Macintosh HP Easy Printer Care is not available for Macintosh systems. However, a similar utility, the HP Printer Utility, is a software program that gives you access to the product in Mac OS X. Like HP Easy Printer Care, the Macintosh HP Printer Utility provides a means of viewing printer status, managing printers, setting up printer alerts, and generating reports. Software overview 12 Chapter 2 Software overview ENWW

25 3 Software install Introduction This chapter provides procedures for installing and removing the HP Easy Printer Care software for Windows operating systems. The chapter provides information about the following topics: Installation instructions Installation instructions 1. Browse to the folder where you downloaded the HP Easy Printer Care software. 2. Click the Setup.exe file. The HP Easy Printer Care Welcome dialog box appears, as shown in the following figure. NOTE To quit the installation, click Cancel on this or any screen where it appears. Installing HP EPC Figure 3-1 Welcome dialog box ENWW Introduction 13

26 3. To continue the installation, click Next. The Software License Agreement dialog box appears. Figure 3-2 Software License Agreement Installing HP EPC 14 Chapter 3 Software install ENWW

27 4. The I disagree option is selected by default. Read the software-license agreement, click I agree, and then click Next to proceed with the installation. While the software is installing, install messages appear, as shown in the following figures. No action is necessary. Figure 3-3 Sample installing message (1 of 2) Installing HP EPC Figure 3-4 Sample installing message (2 of 2) ENWW Installation instructions 15

28 5. When the installation is complete, the Finish dialog box appears, as shown in the following figure. Figure 3-5 Finish dialog box Installing HP EPC 16 Chapter 3 Software install ENWW

29 4 Introduction Use HP Easy Printer Care features to consolidate and view the status of supported HP LaserJet printers, set up printer and status alerts, generate printer-usage reports, and reorder supplies. The HP Easy Printer Care Software is available only on the Web at the following Web site: NOTE Not all of the HP Easy Printer Care features are available for all HP products. The features available using HP Printer Easy Care depend on the device model. Software setup When HP Easy Printer Care software opens, it first establishes contact with the devices on the network, using the Find Printer feature. After connection with network devices is established, tabs become available for each device, showing its status and presenting tools for maintenance, troubleshooting, and support. Access Tip Double-click the HP Easy Printer Care icon in the Windows system tray to quickly start the HP Easy Printer Care program. Follow these steps to gain access to HP Easy Printer Care: Gain access to Easy Printer Care 1. Click Start. 2. Select All Programs. 3. Select Hewlett-Packard. 4. Select HP Easy Printer Care. 5. Click Start HP Easy Printer Care. The Easy Printer Care screen appears. ENWW Introduction 17

30 Figure 4-1 My HP Printers screen If the printer is connected directly through a USB or parallel DOT4 port, an icon for the product appears in the main pane of the Easy Printer Care screen (see Figure 4-10 My HP Printers screen). If the printer is connected over a network, click Find Other Printers. 18 Chapter 4 ENWW

31 Find printers Follow these steps to add devices to HP Easy Printer Care: 1. Click Find Other Printers on the left pane of the My HP Printers screen to open the Step 1 of 3: Start Search screen. Figure 4-2 Step 1 of 3: Start Search screen NOTE Click Cancel on this and on any other screen where it appears to return to the main HP Easy Printer Care screen. ENWW Software setup 19

32 2. If you know the transmission control protocol/internet protocol (TCP/IP) address of the printer (for example, ), type the address in the Search for field and then click Next. -or- To conduct a search for printers over a network, select the General search (searches for all HP printers on your network) option. Click Advanced Search Properties to open a screen that you can use to select the number of hops that the system makes. The Advanced Search Settings screen appears. Figure 4-3 Advanced Search Settings screen Select the number of network hops and click OK to proceed with finding other devices. NOTE A network hop occurs when information is forwarded from one router to another. A hop is an intermediate connection in a string of connections that link network devices. With three hops selected, more devices might be detected than if one hop is selected, but the search takes more time. 20 Chapter 4 ENWW

33 3. Click Next from thefind Other Printers screen. The Searching for printers, please wait... screen appears. Figure 4-4 Searching for printers, please wait... screen ENWW Software setup 21

34 4. If you selected the Quick find (search for a specific IP address) and no printer is found, the Printer Not found screen appears. Figure 4-5 Printer Not Found screen If this happens, make sure the device is connected to the network and is turned on. -or- If you selected the Quick find (search for a specific IP address) in Figure 4-2 Step 1 of 3: Start Search screen, the Step 2 of 3: Verify Printer Found screen appears. Figure 4-6 Step 2 of 3: Verify Printer Found screen 22 Chapter 4 ENWW

35 5. If you selected the General search (searches for all HP printers on your network) in Figure 4-2 Step 1 of 3: Start Search screen and no printer is found, the No New Printers Found screen appears. Figure 4-7 No New Printers Found screen If this happens, make sure the device is connected to the network and is turned on. Click Previous to search again. -or- If the search finds devices, the Step 2 of 3: Select Printers screen appears.next. See Figure 4-9 Step 3 of 3: Customize Settings screen. Figure 4-8 Step 2 of 3: Select Printers screen Select the printer in the Available Printers: pane and click the green double-arrows button. The model name moves to the Printers to Add: pane. ENWW Software setup 23

36 6. Click Next to add the printer. The Step 3 of 3: Customize Settings screen appears. Figure 4-9 Step 3 of 3: Customize Settings screen 24 Chapter 4 ENWW

37 7. If you want to set alert notifications for the device now, click Alert Settings. Otherwise, click Finish. The My HP Printers screen appears. Figure 4-10 My HP Printers screen ENWW Software setup 25

38 Set alert notifications Follow these steps to set notifications: 1. Click Alert Settings to open the Alert Settings screen, as shown in the following figure. Figure 4-11 Alert Settings screen 2. Turn alert notification on and off by selecting an option in the Settings for: field. 3. Below Printer Alerts, select the kind of alert notifications that you want to receive: Printer cannot print. The device needs immediate attention before it can print. Printer has a problem, but can continue. The device might be low in supplies or need maintenance, but it can print. 4. If you want to be notified of problems only when printing to the product, select Only if I am printing to this printer (user mode). -or- If you are an administrator or are responsible for ordering printer supplies, select Anytime problems occur (maintainer mode). 26 Chapter 4 ENWW

39 5. Below Notification Method, select one of the following options: Popup dialog. Popup dialogs appear onscreen and disappear only when they are closed. A popup alert is shown in the following figure. Figure 4-12 Popup alert Desktop alert. Desktop alerts appear in the Device Status pane of the Overview tab and disappear after a few seconds. 6. Click Save to save your alert-notification settings. Click Finish when the Step 3 of 3: Customize Settings reappears. The My HP Printers screen appears. Navigate through the software To navigate through the HP Easy Printer Care screens, click a device in the Device List. Click one of the tabs (such as Overview or Support), and then click the menu items, links, or buttons that are available on the screen. NOTE The appearance of thehp Easy Printer Care screens might differ from the illustrations in this document, depending on the product features and the settings that your IT administrator has established. Overview tab Click the printer icon to open the Overview tab. ENWW Overview tab 27

40 Figure 4-13 Overview tab The Overview tab shows the following information below Device Status: Printer name Printer TCP/IP address A graph showing usage for each color print cartridge A list of any problems that require attention Below Supplies Status on the Overview tab, the following information is provided about print media: Location (by tray) Type (media type) Size (media size) Status (OK, Out) 28 Chapter 4 ENWW

41 Below Cartridges, the following information is provided for each color cartridge: Print Cartridge (color) Estimated Status (percentage) Pages Remaining HP Part Number If the status of the printer changes after you open the HP Easy Printer Care screen (for instance, if you have sent a print job to the product), click (the refresh button) in the upper-right corner of any screen where it appears. Alert Settings The Alert Settings link appears on the Overview tab and on the Support tab. It does not appear on the Settings tab. Click the link to open the Alert Settings screen, which is shown in the following figure. Figure 4-14 Alert Settings screen Supplies Ordering The Supplies Ordering link appears on the Overview tab and on the Support tab. It does not appear on the Settings tab. Click Supplies Ordering to open the Supplies Ordering screen, which is shown in the following figure. ENWW Overview tab 29

42 Figure 4-15 Supplies Ordering screen Select the appropriate check boxes below Order for each supply that you want. In the Quantity field, type the quantity that you want to order. Click Print Shopping List for a hard-copy list of the supplies that you are ordering. Click Shop Online for Supplies if you have access to the Web and would like to place an online order. The Transfer printer information to HP SureSupply? screen appears, as shown in the following figure. 30 Chapter 4 ENWW

43 Figure 4-16 Transfer printer information to HP SureSupply? screen If you click Yes, please send my printer information, only information and status about your printer will be sent; no personal information will be shared. If you click No, let me provide my printer information, no information is sent. The Welcome to HP SureSupply screen opens, as shown in the following figure. ENWW Overview tab 31

44 Figure 4-17 Welcome to HP SureSupply screen On the Supplies Ordering page, click Cancel to return to the My HP Printers screen. Help button Click (the help button) to open the HP Easy Printer Care Help screen, which is shown in the following figure. 32 Chapter 4 ENWW

45 Figure 4-18 Overview Help screen The Overview Help screen provides an overview of the Device Status and Cartridges sections of the Overview tab. Settings tab The Settings tab provides access to many features that are normally available through the device control panel, the print drivers, or the configuration applications. Click on the HP Printer Care feature you want to view to display. The Settings tab is available over USB, parallel, or network connections for the following HP devices: HP Color LaserJet 3000 HP Color LaserJet 3600 HP Color LaserJet 3800 HP Color LaserJet 4700 HP Color LaserJet 4730MFP ENWW Settings tab 33

46 NOTE Each screen of the Settings tab contains some fields that can be changed by users and others that are read-only fields. Select Change to display the fields that can be user-specified. After making changes, select Apply to save the changes, or select Cancel to exit the field change screen. Some read-only fields automatically update when the device configuration changes. For example, the Firmware Version field changes if the firmware is updated, or the Installed DIMM Memory field changes if the memory DIMM is changed. An error message appears if you select Apply and have not made any changes to a field or have made a change that is not within the field's acceptable range. The following illustration is an example of a Settings tab error message (actual error messages will depend on the type of error). Figure 4-19 Settings tab error message This document contains information about the following topics: Login General Information Pages Capabilities Print Quality Trays/Paper Restore Defaults Login NOTE The figures shown in this document might vary from the HP Easy Printer Care screens for your HP product, depending on its features and configuration. The figures shown in this document are based on the HP Color LaserJet HP Easy Printer Care maintains password consistency with the HP Embedded Web Server (HP EWS) when changing device configuration. HP Easy Printer Care checks for an HP EWS password when you click the Change or Apply buttons. 34 Chapter 4 ENWW

47 If no HP EWS password has been set by an administrator, no password is required, and the Settings screen changes to show which fields can be modified. If an HP EWS password has been set, the Authorization screen appears, as shown in the following figure. Figure 4-20 Authorization screen If necessary, consult your IT administrator for the user name and password. Type the user name and password and click OK to proceed. The password is saved for the HP Easy Printer Care session as long as the user remains active. After about 30 minutes without user interaction, the password is discarded, and it is necessary to log in again in order to make further modifications to the configuration. NOTE The settings that are available vary from device to device, according to the product's features. For example, the RAM Disk feature might be supported for one device, while another device might not have this setting. Similarly, the media sizes are specific to the device, so the options for media sizes are not the same across devices. General The General pane shows general device information about the printer, including system clock settings. ENWW Settings tab 35

48 Figure 4-21 Settings tab This following features are available on the General screen: Device Information Date/Time Firmware Version Device Information A sample Device Information pane is shown in the following figure. 36 Chapter 4 ENWW

49 Figure 4-22 Settings tab General, Device Information Date/Time A sample Date/Time pane is shown in the following figure. Figure 4-23 Settings tab General, Date/Time Firmware Version A sample Firmware Version pane is shown in the following figure. Figure 4-24 Settings tab General, Firmware Version Information Pages Select Information Pages to view a list of available information pages for a selected product. A sample Information Pages pane is shown in the following figure. ENWW Settings tab 37

50 Figure 4-25 Settings tab Information pages Click Print to print the information page that you want. Capabilities The Capabilities screen, shown in the following figure, provides detailed device information. 38 Chapter 4 ENWW

51 Figure 4-26 Settings tab Capabilities Some of these information fields can be changed by the user and others are read-only fields. Select Change to display the fields that can be user-specified. After making changes, select Apply to save the changes, or select Cancel to exit the field change screen. NOTE Some read-only fields automatically update when the printer configuration is changed or when information is updated in the control-panel menus. For example, the Installed DIMM Memory field will change if the memory DIMM is changed. The following features are available on the Capabilities screen: Installed Personalities and Options Memory/Storage Security System Setup Network Direct ENWW Settings tab 39

52 Installed Personalities and Options The Installed Personalities and Options pane lists installed capabilities and accessory settings A sample Installed Personalities and Options pane is shown in the following figure. Figure 4-27 Settings tab Capabilities, Installed Personalities Memory/Storage The Memory/Storage pane contains settings related to on-board and installed memory and storage devices, such as hard disks and flash cards. A sample Memory/Storage pane is shown in the following figure. Figure 4-28 Settings tab Capabilities, Memory/Storage Security The Security pane contains security settings, such as device control-panel locking and write permissions on storage devices. A sample Security pane is shown in the following figure. 40 Chapter 4 ENWW

53 Figure 4-29 Settings tab Security System Setup The System Setup pane contains device behavior settings. A sample System Setup pane is shown in the following figure. Figure 4-30 Settings tab Capabilities, System Setup Network The Network pane contains network-related settings. A sample Network pane is shown in the following figure. Figure 4-31 Settings tab Capabilities, Network NOTE If you type in a timeout value outside of the acceptable range (5 to 300 seconds), an error message will display when you select Apply. Retype the value, using value within the accepted range. Direct The Direct pane contains settings related to direct connections between the computer and the device. ENWW Settings tab 41

54 A sample Direct pane is shown in the following figure. Figure 4-32 Settings tab Capabilities, Direct NOTE If the Direct Ports (USB/IEEE 1284) setting is disabled, users will be required to print jobs using a network connection. NOTE The device will automatically turn off then on after the Direct Ports (USB/IEEE 1284) setting is applied. Print Quality The Print Quality screen, as shown in the following figure, contains print-quality settings for the product. Figure 4-33 Settings tab Print Quality Select Change to display the fields that can be user-specified. Select Change to display the fields that can be user-specified. After making changes, select Apply to save the changes, or select Cancel to exit the field change screen. The following features are available on the Print Quality screen: Printing Printing PCL Print Modes 42 Chapter 4 ENWW

55 Print Quality Printing A sample Printing pane is shown in the following figure. Figure 4-34 Settings tab Print Quality, Printing Printing PCL A sample Printing PCL pane is shown in the following figure. Figure 4-35 Settings tab Print Quality, Printing PCL Print Modes A sample Print Modes pane is shown in the following figure. ENWW Settings tab 43

56 Figure 4-36 Settings tab Print Quality, Print Modes Print Quality A sample Print Quality pane is shown in the following figure. Figure 4-37 Settings tab Print Quality, Print Quality 44 Chapter 4 ENWW

57 Trays/Paper The Trays / Paper screen, shown in the following figure, provides tray-configuration settings for the printer. Figure 4-38 Settings tab Trays/Paper Select Change to display the fields that can be user-specified. After making changes, select Apply to save the changes, or select Cancel to exit the field change screen. NOTE Some read-only fields automatically update when the printer configuration is changed or information is updated in the control-panel menus. For example, the Input Trays field will change if optional input tray is installed. The following features are available on the Trays / Paper screen: Paper Trays and Options Paper Handling Tray Behavior Paper Trays and Options A sample Paper Trays and Options pane is shown in the following figure. ENWW Settings tab 45

58 Figure 4-39 Settings tab Trays / Paper, Paper Trays and Options Paper Handling A sample Paper Handling pane is shown in the following figure. Figure 4-40 Settings tab Trays / Paper, Paper Handling Tray Behavior A sample Tray Behavior pane is shown in the following figure. Figure 4-41 Settings tab Trays / Paper, Tray Behavior Restore Defaults Click Restore Defaults to restore defaults to the factory settings. The Restore Defaults screen is shown in the following figure. 46 Chapter 4 ENWW

59 Figure 4-42 Settings tab Restore Defaults To restore factory defaults, click Restore. If an HP EWS password has been set, you are prompted to log in. The Printer Settings Tools screen appears, as shown in the following figure. Figure 4-43 Settings tab Printer Settings Tools When prompted, click OK to restore the settings. Click Cancel to close the Restore Defaults screen without restoring the defaults. ENWW Settings tab 47

60 Support tab On the My HP Printers screen, click the Support tab to open the Support screen (you must select one of the printers in the My HP Printers to display the HP Easy Printer Care tabs. The Support tab is shown in the following figure. Figure 4-44 Support tab Click (the help button) to open the Support Help screen, as shown in the following figure. 48 Chapter 4 ENWW

61 Figure 4-45 Support Help screen The Support Help screen provides an overview of the Device Status, Maintenance Tools, and Troubleshooting Tools sections of the Support tab. On the Support tab, click Supplies Ordering to open the Supplies Ordering screen. The Transfer printer information to HP SureSupply? screen opens. See Figure 4-16 Transfer printer information to HP SureSupply? screen and follow the instructions to proceed with your order. Maintenance Tools The following tools are available in the Maintenance Tools pane: Printer Usage Report Advanced Tools & Settings Software Update ENWW Support tab 49

62 In the Troubleshooting Tools pane of the Support tab, click Browse online information to find additional information about the product on the HP Web site. In the Troubleshooting Tools pane of the Support tab, click Contact a support specialist to open a Web page where you can supply information about the product and receive customized support. You can send an instant message, an , or submit a problem and view the case status online. The page also provides telephone numbers for HP customer care centers. Printer Usage Report The Printer Usage Report tool helps you keep track of how your networked printers are being used. Usage information for your printers is collected and stored on your computer hard drive when you are logged on to your computer. Click Printer Usage Report to open a screen that provides information about print jobs that have been sent to the product. The Printer Usage Report screen has three tabs: By Date/Time By User By Application This section contains information about the following topics: Products that support printer-usage reports Printer-usage report details Exporting a printer-usage report Products that support printer-usage reports Printer-usage reports are available only for the following HP LaserJet products: HP Color LaserJet 3000 HP Color LaserJet 3600 HP Color LaserJet 3800 HP Color LaserJet 4700 HP Color LaserJet 4730MFP Printer-usage report details The following table shows the information that is available on each of the printer-usage report tabs. 50 Chapter 4 ENWW

63 Table 4-1 Printer-usage report details Printer Usage Report tab By Date/Time Print-job information Date/Time Host User Job Name Application Color Sides Mono Sides Sheets Used By User User Total Jobs Color Sides Mono Sides Sheets Used By Application Application Total Jobs Color Sides Mono Sides Sheets Used Exporting a printer-usage report To export the printer-usage report into a file that can be opened in Microsoft Excel or other database software program, follow these steps: 1. Click File. 2. Click Export. 3. Select the file format that you want to export the printer-usage report in, and then click OK. Software Update If you have access to the Internet, click Software Update to open the Web browser and find information about the latest software for any HP LaserJet printer. The Welcome to HP Software Update screen appears. ENWW Support tab 51

64 Figure 4-46 Welcome to HP Software Update dialog box Click Help for information about HP Software Update features. Click Settings to configure the HP Software Update software. Click Next to perform the software update. Click Cancel to close the HP Software Update dialog box. This document contains information about the following topics: Help Settings Performing an HP Software update Help Click Help to open the About HP Software Update dialog box, as shown in the following figure. 52 Chapter 4 ENWW

65 Figure 4-47 About HP Software Update dialog box Click Frequently Asked Questions to open the Frequently asked questions about HP Software Update dialog box, as shown in the following figure. Figure 4-48 Frequently asked questions about HP Software Update dialog box Click Privacy Policy to open the HP Software Update Privacy Policy dialog box, as shown in the following figure. ENWW Support tab 53

66 Figure 4-49 HP Software Update Privacy Policy dialog box Click End User's License Agreement to open the HPSU End User License Agreement dialog box, as shown in the following figure. Figure 4-50 HPSU End User License Agreement dialog box Click Data Collected by HP Software Update to open the Data Collected by HP Software Update dialog box, as shown in the following figure. 54 Chapter 4 ENWW

67 Figure 4-51 Data Collected by HP Software Update dialog box Settings From the Welcome to HP Software Update dialog box, click Settings to configure HP Software Update. The HP Software Update Settings dialog box appears, as shown in the following figure. Figure 4-52 HP Software Update Settings Below Notification, select one of the following options: Notify me before checking the web for updates. This option is selected by default. Automatically check the web for updates. Only notify me when an update is available. ENWW Support tab 55

68 Below Check for software updates on the web, select one of the following options: Every. Use the drop-down menu to select one of the following intervals: 1 week 1 month. This option is selected by default. 3 months 6 months Never Performing an HP Software update Click Next to check for software updates. The Checking for updates screen appears. Figure 4-53 Checking for updates screen If software updates are available, a Web page opens with information about the updates. HP Software Update finds updates for HP Easy Printer Care. You can also go directly to the HP LaserJet product web site or to the following Web site for software updates: If your HP software is up to date, the No new updates available dialog box appears, as shown in the following figure. 56 Chapter 4 ENWW

69 Figure 4-54 No new updates available dialog box Advanced Tools & Settings From the Support tab, click the Advanced Tools & Settings option to open the HP Embedded Web Server. For more information, consult the HP Embedded Web Server User Guide. NOTE HP Easy Printer Care software is a Windows application and does not require any browser support. The link to the HP Embedded Web Server, however, uses a Web browser. Usage Page A usage report is available only for the following HP LaserJet products: HP Color LaserJet 3000 HP Color LaserJet 3800 HP Color LaserJet 4700 HP Color LaserJet 4730MFP A usage page is shown in the following figure. ENWW Support tab 57

70 Figure 4-55 Usage Page The following information can be provided in the usage page: The number of simplex and duplex page equivalents printed in color and in black and white for each media type. PRINT MODE. The number of page equivalents printed in color and in black and white for various print modes. PAPER PATH USAGE. The number of page equivalents printed from each media source (tray) and to each output device. HISTORICAL DEVICE COVERAGE. The percentage of use for each print cartridge. NOTE The information provided by the Usage Page screen can vary from device to device, depending on the product features. For print job information, use the Printer Usage Report. Troubleshooting Tools The following tools are available in the Troubleshooting Tools pane of the Support tab: Run online diagnostics Browse online information Contact a support specialist Event Log 58 Chapter 4 ENWW

71 Run online diagnostics You can use HP's online diagnostics tool to communicate with an HP Web site that analyzes the product and looks for problems. When you click the Run online diagnostics option, the HP Instant Support advice disclaimer screen appears, as shown in the following figure. Figure 4-56 HP Instant Support advice disclaimer Click I Accept and follow the onscreen instructions to run the online diagnostics. Browse online information On the Support tab, click the Browse online information link to find documentation about the product. Contact a support specialist On the Support tab, click the Contact a support specialist link to submit an issue to HP Customer Care. The link opens a device-specific Web page where you can gain access to direct support. Event Log The Event Log provides a list of all printer events, with the event code, description, and page count when the event occurred. A sample Event Log is shown in the following figure. ENWW Support tab 59

72 Figure 4-57 Event Log screen 60 Chapter 4 ENWW